This year I did a bit of Christmas shopping on eBay. Unfortunately, one of the things that I bought (a GameBoy cartridge for my son) didn’t work when it arrived. Fortunately, I tested it out before wrapping it up and putting it under the tree. The seller actually has really good feedback, and it’s a cheap enough item that I can’t imagine he’d be running a scam. But when I e-mailed him about it, I didn’t get a reply. To be fair, I didn’t contact him until two days before Christmas, and he may well have been out of town for the holidays. Regardless, I don’t like being ignored ;), and I decided that I might need to nudge him a bit to get this resolved. Thus, I filed a buyer’s complaint with PayPal on the grounds that the item was ‘not as described.’ In case you ever need to do something similar, here’s how a quick synopsis of how to do it…
First off, this transaction was covered by PayPal’s Buyer’s Protection Policy, which means that the seller had ? 98% positive feedback with a total feedback score of ? 50, and I paid with PayPal. The other thing to look out for is that there’s a 45 day limit on filing a claim (in my case, we were getting close).
Okay, so here’s how to file your complaint:
(1) Log in to your PayPal account, and click on the tab marked ‘Resolution Center’
(2) Select ‘File a Claim’
(3) Read the terms and conditions, then click ‘Continue’
(4) Enter the PayPal transaction ID
(5) Fill in transaction details and submit your claim
(6) Let them know whether or not you’re willing to accept a partial refund
And that’s it. I’m now on step #7 — wait for PayPal to contact the Seller and for the Seller to respond. Hopefully this will get worked out without too much trouble. The good thing from my perspective is that the seller has already left positive feedback for me, so he can’t retaliate for my PayPal claim by leaving a negative. And I haven’t left feedback for him, so he still has a possible negative hanging over his head.
Update: PayPal Buyer’s Complaint Resolved