Online Bank Contact and Routing Information

Written by nickel - 13 Comments

I often find myself digging around for custmer service contact information, ABA routing numbers, etc. for the various online savings banks, so I thought that I would try to consolidate that information here, in a single post. For starters, I’ve pulled together the information for Emigrant Direct, ING Direct ($25 account opening bonus) and HSBC Direct. If you have similar information for other banks, please let me know and I’ll put it up.

Update: Added NetBank and VirtualBank — thanks eric!

Emigrant Direct
URL: http://www.emigrantdirect.com/
ABA Routing Number: 226070319
Phone: 1-800-836-1997 (everyday, 8AM-11:30PM ET)
E-mail: emigrantdirect@emigrant.com
Mailing address:
Emigrant Direct
13 Croton Ave
Ossining, NY 10562

HSBC Direct
URL: http://www.hsbcdirect.com/
ABA Routing Number: 022000020
Phone: 1-800-975-HSBC (available 24/7)
E-mail: Secure e-mail through online interface
Mailing address:
HSBC Bank USA, N.A.
P.O. Box 2013
Buffalo, NY 14240

ING Direct ($25 account opening bonus)
URL: http://www.ingdirect.com/
ABA Routing Number: 031176110
Phone (new customers): 1-888-464-0727 (everyday, 7AM-9PM)
Phone (existing customers): 1-888-ING-0727 (everyday, 7AM-9PM)
Phone (account access): 1-888-ING-7868
FAX: 1-888-ING-3220
E-mail: sales@ingdirect.com
Mailing address:
ING DIRECT
P.O. Box 60
St. Cloud, MN 56302-0060

NetBank
URL: http://www.netbank.com/
ABA Routing Number: 061091977
Phone (customer care): 1-888-256-6932
Phone (telephone banking): 1-888-256-6932
Mailing address:
NetBank
P.O. Box 105745
Atlanta, GA 30348

VirtualBank
URL: http://www.virtualbank.com
Routing Number: 067092200
Phone (Bank by Phone): 1-877-975-BANK (2265)
Phone (Client Service): 1-877-998-BANK (2265) M - F, 7:30AM - 9PM EST. Sat, 10AM - 6PM EST
Email: client.service@virtualbank.com
Mailing Address:
VirtualBank
ATTN: Client Service
P.O. Box 109638
Palm Beach Gardens, FL 33410

Published on February 23rd, 2006 - 13 Comments
Filed under: Banking
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Comments (scroll down to add your own):

Two online banks that I also use:

NetBank
URL: http://www.netbank.com/
ABA Routing Number: 061091977
Phone (customer care): 1-888-256-6932
Phone (telephone banking): 1-888-256-6932
Mailing address:
NetBank
P.O. Box 105745
Atlanta, GA 30348

VirtualBank
URL: http://www.virtualbank.com
Routing Number: 067092200
Phone (Bank by Phone): 1-877-975-BANK (2265)
Phone (Client Service): 1-877-998-BANK (2265) M - F, 7:30AM - 9PM EST. Sat, 10AM - 6PM EST
Email: client.service@virtualbank.com
Mailing Address:
VirtualBank
ATTN: Client Service
P.O. Box 109638
Palm Beach Gardens, FL 33410
Comment by eric — Feb 27th 2006 @ 7:49 pm
Here is a way to do a reverse lookup of a routing number. That is, check which bank is assigned a routing number:

http://www.lyonsreg.com/freetr.....alform.asp
Comment by Tex — Mar 8th 2006 @ 4:13 pm
I just linked my HSBC to Emigrant. I wasnt fortunate enough to link my ING account to these before they stopped getting along together. I just opened up a NetBank interest checking account. You can log into your NetBank account & also at the same time view any other accounts at the same time (ie: ING, Emigrant, HSBC, financial institutions, etc.) Very handy.
Comment by djmike — Mar 8th 2006 @ 9:08 pm
How do you perform a “reverse” lookup of a routing number? I have the number, just need to know which bank it is?
Comment by Jeff — Apr 19th 2006 @ 2:21 pm
Jeff: Go here to find out how to do a reverse lookup, or see comment #4, above.

Comment by nickel — Apr 19th 2006 @ 2:26 pm
Jeff: The company that has the reverse bank routing number search is Lyons Commercial Data. I am a paid subsriber to their service. The subscriber version provides wild-card search capabilities (for instances where only a partial routing number is known), search by name, address, and even phone number. The database is updated daily and includes department phone numbers which I use everyday. Most of their customers are banks and credit unions, but they just started offering a free version (the reverse routing number lookup).
Comment by grizzwald — Apr 21st 2006 @ 9:58 am
Hey Nickel, here’s GMAC’s info:

routing: 031176136
URL: http://www.gmacbank.com
Contact info:
http://www.gmacbank.com/contact-us.do
Comment by financial freedumb — Aug 4th 2006 @ 3:05 am
Thanks very much for providing this info, very useful!
Comment by Dan — Sep 21st 2006 @ 10:03 am
Anyone used/heard of amboydirect? Looks like they have a savings account paying 5.25%…enough higher than the others I know to make me consider switching. They also appear to have a different savings account(?) that has a $50 bonus for opening.

Just wanted to see if anyone had experience with them. Thanks.
Comment by Norm — Jan 26th 2007 @ 6:59 pm
Citibank
URL: http://www.citibank.com/
ABA Routing Number: 021000089 (NY)
Phone: 1-800-374-9700 (available 24/7)
E-mail: Secure e-mail through online interface
Mailing address:
U.S. Service Center
Citi Inquiries
100 Citibank Drive
P.O. Box 769004
San Antonio, TX 78245-9004

Washington Mutual
URL: http://www.wamu.com
ABA Routing Number: 322271627
Phone: 1-800-788-7000 (available 24/7)
E-mail: Secure e-mail through online interface
Mailing address:
Washington Mutual
Attn: General Inquiries
1301 Second Ave.
Seattle, WA 98101
Comment by Nanobi — Feb 7th 2007 @ 12:06 pm
i have someone who will transfer me some funds at american bank how need aba routing number. but i dont have account in american bank and i’m not a resident of USA, what a solver to me.
Comment by taufik — Dec 13th 2007 @ 2:44 am
i want to open an online account that i can operate and lend money from
Comment by steev marc` — Jul 28th 2008 @ 6:21 am
I want to comment on #10 about Citibank. Here is a list of all the ABA numbers they use for different locations where your account was opened: https://web.da-us.citibank.com/cgi-bin/citifi/scripts/help_desk/help_desk_subtopic.jsp?BV_UseBVCookie=yes&BS_Id=HD_ST_117
Comment by Seraph — Aug 6th 2008 @ 9:34 am