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Disclaimer: ING direct was acquired by Capital One 360.

Online Bank Contact and Routing Information

Written by Nickel - 16 Comments

I often find myself digging around for custmer service contact information, ABA routing numbers, etc. for the various online savings banks, so I thought that I would try to consolidate that information here, in a single post. For starters, I’ve pulled together the information for Emigrant Direct, ING Direct ($25 account opening bonus) and HSBC Direct. If you have similar information for other banks, please let me know and I’ll put it up.

Update: Added NetBank and VirtualBank — thanks eric!

Emigrant Direct
URL: http://www.emigrantdirect.com/
ABA Routing Number: 226070319
Phone: 1-800-836-1997 (everyday, 8AM-11:30PM ET)
E-mail: emigrantdirect@emigrant.com
Mailing address:
Emigrant Direct
13 Croton Ave
Ossining, NY 10562

HSBC Direct
URL: http://www.hsbcdirect.com/
ABA Routing Number: 022000020
Phone: 1-800-975-HSBC (available 24/7)
E-mail: Secure e-mail through online interface
Mailing address:
HSBC Bank USA, N.A.
P.O. Box 2013
Buffalo, NY 14240

ING Direct ($25 account opening bonus)
URL: http://www.ingdirect.com/
ABA Routing Number: 031176110
Phone (new customers): 1-888-464-0727 (everyday, 7AM-9PM)
Phone (existing customers): 1-888-ING-0727 (everyday, 7AM-9PM)
Phone (account access): 1-888-ING-7868
FAX: 1-888-ING-3220
E-mail: sales@ingdirect.com
Mailing address:
ING DIRECT
P.O. Box 60
St. Cloud, MN 56302-0060

NetBank
URL: http://www.netbank.com/
ABA Routing Number: 061091977
Phone (customer care): 1-888-256-6932
Phone (telephone banking): 1-888-256-6932
Mailing address:
NetBank
P.O. Box 105745
Atlanta, GA 30348

VirtualBank
URL: http://www.virtualbank.com
Routing Number: 067092200
Phone (Bank by Phone): 1-877-975-BANK (2265)
Phone (Client Service): 1-877-998-BANK (2265) M – F, 7:30AM – 9PM EST. Sat, 10AM – 6PM EST
Email: client.service@virtualbank.com
Mailing Address:
VirtualBank
ATTN: Client Service
P.O. Box 109638
Palm Beach Gardens, FL 33410

Published on February 23rd, 2006
Modified on March 21st, 2006 - 16 Comments
Filed under: Banking

About the author: is the founder and editor-in-chief of this site. He's a thirty-something family man who has been writing about personal finance since 2005, and guess what? He's on Twitter!

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16 Responses to “Online Bank Contact and Routing Information”

  1. 1
    eric Says:

    Two online banks that I also use:

    NetBank
    URL: http://www.netbank.com/
    ABA Routing Number: 061091977
    Phone (customer care): 1-888-256-6932
    Phone (telephone banking): 1-888-256-6932
    Mailing address:
    NetBank
    P.O. Box 105745
    Atlanta, GA 30348

    VirtualBank
    URL: http://www.virtualbank.com
    Routing Number: 067092200
    Phone (Bank by Phone): 1-877-975-BANK (2265)
    Phone (Client Service): 1-877-998-BANK (2265) M – F, 7:30AM – 9PM EST. Sat, 10AM – 6PM EST
    Email: client.service@virtualbank.com
    Mailing Address:
    VirtualBank
    ATTN: Client Service
    P.O. Box 109638
    Palm Beach Gardens, FL 33410

  2. 2
    Tex Says:

    Here is a way to do a reverse lookup of a routing number. That is, check which bank is assigned a routing number:

    http://www.lyonsreg.com/freetr.....alform.asp

  3. 3
    djmike Says:

    I just linked my HSBC to Emigrant. I wasnt fortunate enough to link my ING account to these before they stopped getting along together. I just opened up a NetBank interest checking account. You can log into your NetBank account & also at the same time view any other accounts at the same time (ie: ING, Emigrant, HSBC, financial institutions, etc.) Very handy.

  4. 4
    Jeff Says:

    How do you perform a “reverse” lookup of a routing number? I have the number, just need to know which bank it is?

  5. 5
    nickel Says:

    Jeff: Go here to find out how to do a reverse lookup, or see comment #4, above.

  6. 6
    grizzwald Says:

    Jeff: The company that has the reverse bank routing number search is Lyons Commercial Data. I am a paid subsriber to their service. The subscriber version provides wild-card search capabilities (for instances where only a partial routing number is known), search by name, address, and even phone number. The database is updated daily and includes department phone numbers which I use everyday. Most of their customers are banks and credit unions, but they just started offering a free version (the reverse routing number lookup).

  7. 7
    financial freedumb Says:

    Hey Nickel, here’s GMAC’s info:

    routing: 031176136
    URL: http://www.gmacbank.com
    Contact info:
    http://www.gmacbank.com/contact-us.do

  8. 8
    Dan Says:

    Thanks very much for providing this info, very useful!

  9. 9
    Norm Says:

    Anyone used/heard of amboydirect? Looks like they have a savings account paying 5.25%…enough higher than the others I know to make me consider switching. They also appear to have a different savings account(?) that has a $50 bonus for opening.

    Just wanted to see if anyone had experience with them. Thanks.

  10. 10
    Nanobi Says:

    Citibank
    URL: http://www.citibank.com/
    ABA Routing Number: 021000089 (NY)
    Phone: 1-800-374-9700 (available 24/7)
    E-mail: Secure e-mail through online interface
    Mailing address:
    U.S. Service Center
    Citi Inquiries
    100 Citibank Drive
    P.O. Box 769004
    San Antonio, TX 78245-9004

    Washington Mutual
    URL: http://www.wamu.com
    ABA Routing Number: 322271627
    Phone: 1-800-788-7000 (available 24/7)
    E-mail: Secure e-mail through online interface
    Mailing address:
    Washington Mutual
    Attn: General Inquiries
    1301 Second Ave.
    Seattle, WA 98101

  11. 11
    taufik Says:

    i have someone who will transfer me some funds at american bank how need aba routing number. but i dont have account in american bank and i’m not a resident of USA, what a solver to me.

  12. 12
    steev marc` Says:

    i want to open an online account that i can operate and lend money from

  13. 13
    Seraph Says:

    I want to comment on #10 about Citibank. Here is a list of all the ABA numbers they use for different locations where your account was opened: https://web.da-us.citibank.com/cgi-bin/citifi/scripts/help_desk/help_desk_subtopic.jsp?BV_UseBVCookie=yes&BS_Id=HD_ST_117

  14. 14
    James Cross Says:

    Anybody know routing number for Capitol One in Houston

  15. 15
    monica Says:

    This is great thanks! Just switched from hsbc direct to ally online they offer almost 2%, thats alot more than most online savings now

  16. 16
    Jason McGaw Says:

    hey, i found a few aba routing numbers, here they are:
    national city bank ABA#:071921891
    flagstar bank ABA#:272471852

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