Comments on: The Cost of Not Answering the Phone http://www.fivecentnickel.com/2006/04/27/the-cost-of-not-answering-the-phone/ personal finance tips, tricks, and commentary Sun, 22 Nov 2009 04:49:32 -0500 http://wordpress.org/?v=abc hourly 1 By: Creditnine.com http://www.fivecentnickel.com/2006/04/27/the-cost-of-not-answering-the-phone/comment-page-1/#comment-77170 Creditnine.com Thu, 03 May 2007 18:09:21 +0000 http://www.fivecentnickel.com/2006/04/27/the-cost-of-not-answering-the-phone/#comment-77170 Thats right if they dont pick up screw them... i will find someone who does.. cant stand hanging around for some company that doesnt employ more people to answer phone calls Thats right if they dont pick up screw them… i will find someone who does.. cant stand hanging around for some company that doesnt employ more people to answer phone calls

]]> By: SkyeBlue http://www.fivecentnickel.com/2006/04/27/the-cost-of-not-answering-the-phone/comment-page-1/#comment-76585 SkyeBlue Mon, 30 Apr 2007 18:31:35 +0000 http://www.fivecentnickel.com/2006/04/27/the-cost-of-not-answering-the-phone/#comment-76585 I hope ANYONE who is thinking about or who is currently doing business with State Farm will remember how TERRIBLE State Farm has treated the homeowners whose homes were damaged in Katrina and how they have been trying to get out of paying on their claims. They could just as easily treat YOU the same way! Something to think about. I hope ANYONE who is thinking about or who is currently doing business with State Farm will remember how TERRIBLE State Farm has treated the homeowners whose homes were damaged in Katrina and how they have been trying to get out of paying on their claims.

They could just as easily treat YOU the same way!

Something to think about.

]]> By: onewayORanother http://www.fivecentnickel.com/2006/04/27/the-cost-of-not-answering-the-phone/comment-page-1/#comment-76573 onewayORanother Mon, 30 Apr 2007 16:11:19 +0000 http://www.fivecentnickel.com/2006/04/27/the-cost-of-not-answering-the-phone/#comment-76573 i honestly would have done the same exact thing. i cannot stand speaking with automated people when my money is involved sometimes. when we lived in monterey, our insurance agent gave us his cellphone number one time and i thought that to be quite odd. he said, he's in the middle of moving offices and want to be sure we can contact him at anytime. wow. he must have known that little secret of customer service :) i honestly would have done the same exact thing.
i cannot stand speaking with automated people when my money is involved sometimes.

when we lived in monterey, our insurance agent gave us his cellphone number one time and i thought that to be quite odd. he said, he’s in the middle of moving offices and want to be sure we can contact him at anytime. wow. he must have known that little secret of customer service :)

]]> By: SavingAdvice http://www.fivecentnickel.com/2006/04/27/the-cost-of-not-answering-the-phone/comment-page-1/#comment-3946 SavingAdvice Sun, 30 Apr 2006 07:15:46 +0000 http://www.fivecentnickel.com/2006/04/27/the-cost-of-not-answering-the-phone/#comment-3946 The worst part for them is they probably don't even realize they lost a customer. The worst part for them is they probably don’t even realize they lost a customer.

]]> By: jim http://www.fivecentnickel.com/2006/04/27/the-cost-of-not-answering-the-phone/comment-page-1/#comment-3843 jim Fri, 28 Apr 2006 03:23:14 +0000 http://www.fivecentnickel.com/2006/04/27/the-cost-of-not-answering-the-phone/#comment-3843 This is the classic issue of the failure of the last mile everyone talks about... they do all that marketing to get you to call, but they don't pick up. This is the classic issue of the failure of the last mile everyone talks about… they do all that marketing to get you to call, but they don’t pick up.

]]> By: Dave http://www.fivecentnickel.com/2006/04/27/the-cost-of-not-answering-the-phone/comment-page-1/#comment-3799 Dave Thu, 27 Apr 2006 16:21:07 +0000 http://www.fivecentnickel.com/2006/04/27/the-cost-of-not-answering-the-phone/#comment-3799 It really bugs me when people don't answer the phone or have really poor customer service. What bugs me the most, however, is having to go through 99 different options on the keypad before actually getting through to a human, whom then tell you that you are speaking to the wrong person and put you back to option one!!!! It really bugs me when people don’t answer the phone or have really poor customer service.

What bugs me the most, however, is having to go through 99 different options on the keypad before actually getting through to a human, whom then tell you that you are speaking to the wrong person and put you back to option one!!!!

]]> By: Flexo http://www.fivecentnickel.com/2006/04/27/the-cost-of-not-answering-the-phone/comment-page-1/#comment-3798 Flexo Thu, 27 Apr 2006 16:20:07 +0000 http://www.fivecentnickel.com/2006/04/27/the-cost-of-not-answering-the-phone/#comment-3798 Customer service is key, but the bottom line is the first office wasn't there when you needed them, and the second one was. Had you called another day, you might have found the opposite to be true and ended up with the other agent. Some of these agencies consist of only one agent and a receptionist, therefore they may be easily closed for a day... but they could have used an answering service instead of a confusing voicemail. I think when I last tried calling an agent who wasn't there, the phone call was automatically routed to the regional or national office when they didn't pick up. Customer service is key, but the bottom line is the first office wasn’t there when you needed them, and the second one was. Had you called another day, you might have found the opposite to be true and ended up with the other agent.

Some of these agencies consist of only one agent and a receptionist, therefore they may be easily closed for a day… but they could have used an answering service instead of a confusing voicemail. I think when I last tried calling an agent who wasn’t there, the phone call was automatically routed to the regional or national office when they didn’t pick up.

]]> By: Blaine Moore http://www.fivecentnickel.com/2006/04/27/the-cost-of-not-answering-the-phone/comment-page-1/#comment-3788 Blaine Moore Thu, 27 Apr 2006 12:15:37 +0000 http://www.fivecentnickel.com/2006/04/27/the-cost-of-not-answering-the-phone/#comment-3788 I did not have a particularly good phone conversation experience with state farm when I bought my house, and Geico said there wasn't a fire department within 5 miles so they wouldn't even consider insuring me (there are two within 3 miles, but I didn't know that yet when I called) so AllState got our business. I did not have a particularly good phone conversation experience with state farm when I bought my house, and Geico said there wasn’t a fire department within 5 miles so they wouldn’t even consider insuring me (there are two within 3 miles, but I didn’t know that yet when I called) so AllState got our business.

]]> By: FMF http://www.fivecentnickel.com/2006/04/27/the-cost-of-not-answering-the-phone/comment-page-1/#comment-3787 FMF Thu, 27 Apr 2006 12:11:09 +0000 http://www.fivecentnickel.com/2006/04/27/the-cost-of-not-answering-the-phone/#comment-3787 Yep, customer service is vital to business success. Some people just don't get that fact. Yep, customer service is vital to business success. Some people just don’t get that fact.

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