Comments on: Hampton Inn’s 100% Satisfaction Guarantee

By: Gordon Barton

Gordon Barton — Wed, 04 Jan 2012 23:39:06 +0000

This past weekend on my Birthday, my wife and I had saved up to have a night out New Years Eve and stay at a Hampton Inn in Moutain Home Idaho.
The “non smoking” Jacuzzi room we reserved was anything but that as it reeked of smoke and by morning I felt ill from the odor. This was a non smoking room as confirmed by the front desk.
I had contacted the front desk immediate about this issue and, after speaking with the front desk as well and asking them to note my complaint, my room phone rang and I was offered 50% off the room.
Since I had little choice as this Hampton had only one room of this type in the building and we had made plans for an in room jacuzzi I said ok but was not happy.
I am wondering if they will make good on the guarantee or if I will be forced to place a chargeback against them to get satisfaction.
Needless to say our evening was ruined by Hampton Inn but the Jacuzzi worked!

By: Lynn

Lynn — Sat, 31 Dec 2011 04:34:46 +0000

We use Hampton almost exclusively and wasn’t even aware of the 100% guarentee because have always been quite happy with our stays. Last week stayed at Rolla, MO and had a number of issues with the bathroom. Hair in the shower -yuk!, dirty sink, and a toilet that wasn’t secured to the floor properly so rocked back and forth when you sat on it. Never said anything to front desk because got in late and was only one night. Received survey in email from Hampton couple days later and actually filled it out. Quite surprised to get an email from the Rolla manager the next day giving us the 100% guarentee. Wow – didn’t even ask for it! Just confirms our decision to keep on staying at Hampton and recommending it to others.

By: Danielle

Danielle — Sat, 10 Sep 2011 03:29:45 +0000

I am a Hampton Employee @ Hampton Inn Fayetteville, GA. I have read on different sites both bad and good about Hampton Inn Hotels. Not every hotel is perfectly staffed, and although we might not have benefits or sometimes some may feel overworked, however Hilton takes care of us with the room discount for our vacations which is more than enough benefit for me. However I have worked here for almost a year and I have worked in many different fields. I am currently a Front Desk Agent and Love my job and my Hampton Team memebers. I am personally offended that a disgruntled employee would even be that unprofessional to discuss private issues of a hotel. If you have any problems with the Hotel staff please call the Guest Service number for Hampton they will give you your 100%. As far as the Hotels that aren’t honoring the 100% Hampton Guarantee they are breaking policy. If they give you a hard time, just simply get their name and report. I am a 100% supporter of Hamptonality which is superior customer service or your 100% refund. I do apologize for the rude customer service and unacceptable behavior. I really wish you would try our hotels again in the future. If you are ever passing through GA please stop by our Hotel in Fayetteville where we Have the “Hamptonality, and stand behind our guarantee.”
As far as the comment on Advance purchased reservations That is a risk you take with making that reservation If you pay in advance it usually is non refundable and that is all in the policy that you agree to at POS. (Point of Sale) However I have gone above and beyond for guest before in fighting Expedia for a refund due to a family emergency. It is not up to the hotel to make these decisions or changes at some point our hands are tide. This is like getting a huge bargain on something and paying for it and changing your mind at the last minute but when you paid they told you the policy. This is usually due to the lack of attention paid to the Policy agreement. However I have had times when a guest made reservations at our hotel in Fayetteville, GA and meant to make them in Fayetteville, NC I have called on the guest behalf and got the reservations switched. Not every employee or Hampton inn is like the non honoring Hamptonsâ€¦.

By: l a stazko

l a stazko — Sun, 07 Aug 2011 18:43:46 +0000

the customer satisfaction/Guarantee is a JOKE. I tried for FOUR months to get a reply to a request. I made phone calls, e-mail and even old snail-mail letters. Do you think anyone bothered to get back with me….NOPE. I’ll never stay at a Hilton or Hampton Inn again.

By: Eric C

Eric C — Tue, 02 Nov 2010 23:11:00 +0000

Air Conditioner in the room would only turn on for about 2 minutes before shutting off for about 30. This was around 1:00 in the morning. I reported it to the front desk. He said that he could come up there and take a look at it. Sorry I don’t want hotel staff in my room while my wife is sleeping on our anniversiary. Or he said that we could change to a different room, but would not receive any discount. He stated that the only way we could get a discount is by suffering in the stuffy room for the rest of the night. He said, “It’s nice outside. Just open the window” I complained in the morning and they knocked $20 off the bill. They never once mentioned the %100 Garantee…

By: karen Zugg

karen Zugg — Fri, 06 Aug 2010 15:37:14 +0000

I recently stayed at a Hampton Inn (Cumming, Ga.) The air conditioner was stopped up and the carpet was wet. It got hot during the night. I noticed the next morning there was mold growing around the shower handle, also there was brown splatter on the wall underneath the sink. No appolgy was made when we reported this or refund offer. What about that 100% gaurantee?

By: helene

helene — Wed, 23 Jun 2010 00:47:25 +0000

My husband and I wanted to make a reservation for Ashland, VA but accidentally chose Abingdon, Va. They will not change the reservation. They said the terms and conditions will not permit it. When I asked why they just said the terms and conditions will not permit because it was a nonrefundable advanced reservation. As it turns out, the Hampton Inn in Abingdon is a franchise and they just don’t want to refund the money so we could make the reservation at Ashland. The hotel in Abingdon is 360 miles from Ashland. We will be waving from the Marriott across the street as well, and we will never stay at a Hampton Inn again. The people at Abingdon are very nasty. They could have refunded the money, but chose not to. Not very good customer service.

By: Darren

Darren — Sun, 06 Jun 2010 17:04:45 +0000

I work for Hampton inn in foothill,CA and I can just say i would never sleep @ a hampton inn knowing how they overwork/underpay and undertrain employees. Really nice that most of them have no security of any sort, no cameras. It was a hostile place behind the scenes and I won’t give them a dime ever. Hampton does’nt wan’t to give benefits, understaff and won’t fire the bad managers so they dont get unemployment. They said we just “piss them off and stress them out till they quit”…. Wow just wow.

By: John

John — Sat, 09 Jan 2010 03:18:34 +0000

Hampton Inn Southwest in Fort Wayne, IN, has been like a second home to me for the last five years. I have a business there and stay so often Iâ€™ve gotten to know some of the hotelâ€™s excellent staff â€“ and vice versa. The rooms, the service are always top notch. I even made â€˜guest of the dayâ€™ a few times. I was such a frequent customer that I had favorite rooms and was happy to leave tips for â€˜house cleaning.â€™ But now that corporate has decided to go 100 percent non-smoking, I have to say good bye. My business is now going to Staybridge next door. It was good while it lasted. Until the major corporate brains can figure a way to allow a room or two for a few of us remaining social smokers, my money is going elsewhere. If demand for smoking rooms are low, fine. But why not have four or five â€œflexible rooms,â€ that can accommodate either? Itâ€™s not rocket science. Until then, Iâ€™ll wave from my room hosted by your competition next door.

By: None

None — Fri, 28 Aug 2009 07:26:50 +0000

I work at a Hampton Inn and I complete disagree with the 100% Satisfaction Guarantee I have seen some of the meanest people complain about the dumbest things ( about the newspaper in front of the door ) I can’t help it its corporate policy to put it there.

By: Nick G

Nick G — Sat, 15 Aug 2009 00:35:32 +0000

Oh yeah, and when asked about the 100 % satisfaction guarantee, they laughed in our face and told us that we didn’t qualify for that. So the Guarantee doesn’t always work.

By: Nick G

Nick G — Sat, 15 Aug 2009 00:34:16 +0000

I couldn’t agree with you less. Our stay there at Hampton inn was a Nightmare. We were staying with our club soccer team for a weekend in San Diego. We booked through priceline Group Sales who passed us on the the Sales Manager Victor Ravago. We requested 20 rooms with 2 beds due to the fact we were traveling with families. Victor put in a bid and promised us at least 15 rooms with 2 beds. When we arrived, there were no @ bed rooms available and they only had Kings with a Twin pull out. Enough to sleep 3. Victor had lied to us to sell rooms. We had numerous complaint by our parents about the front desk attendees who were very rude. The rooms weren’t clean and we had to wait till 4:30 to get our rooms. In one of the rooms, the floor was wet. Our coach got stuck in the elevator for 10 minutes with his 2 year old screaming. Our key never worked in our door after numerous attempts to fix it. One parent was promised a pool view, when they entered their room it was a view of the parking lot. Too many complaints to list. Other parents were turned away due to the hotel deleting their reservations.

Im sure not all Hampton Inns provide this service, but the Hampton Inn Sea World in San Diego was a horrible experience.

By: Brandon

Brandon — Fri, 27 Jul 2007 03:58:37 +0000

I have a friend who works at a Hampton and I couldn’t agree more.

They will do anything for you to make you happy. She told me they are prepared for virtually anything you can throw at them.

Forget a bathroom item… they will give it to you free. (Note: Hilton Garden Inn which is also part of the Hilton family of hotels like Hampton charges you for these things… and it’s supposed to be a classier joint.)

Need some gift wrap? Just ask.
Batteries… they have them.
Cut your finger? Bandages are available.

She told me they even have tickets to local events they can give away if you have a problem as well. One time I think she may have even metioned a certificate for a manicure as too. These last two things are probably rotated out and might be someting the manager at her location does that is above the norm, but all in all I consider Hampton to be the best value out there.

The free breakfast is great too… and it’s more than just the “Continental” deal that’s available at most places.

Oh yeah… at Hilton Garden Inn you have to pay for breakfast too.

By: jim

jim — Wed, 14 Jun 2006 20:01:14 +0000

Good point by Steve, I’ll have to try hampton inn next time! Their policy is getting customers already!

By: Steve

Steve — Tue, 13 Jun 2006 17:05:27 +0000

You should call their Customer Service line and let them know how well they took care of you. More people that call in will probably keep perks like that alive.

By: Patrick Grote

Patrick Grote — Tue, 13 Jun 2006 16:14:37 +0000

I agree with your feeling that a free room is sometimes too much. We tend to stay at Hampton’s exclusively when traveling, so we have lots of experience with them.

In the last year they have been very aggressive about the free room. There have been times where I feel almost embarrassed when they offer since the problem was so minor.

They do bend over backwards to make everything ok for your stay.

By: FMF

FMF — Tue, 13 Jun 2006 16:12:06 +0000

I always stay with them on business and have had to use the “free night” only twice.

The first instance was when a fire alarm went off in the hotel and woke us all up at 4 am. We had to go out into the cold in shorts, t-shirts, etc. There was no fire. Reason for the alarm: a malfunction.

The next day, my traveling companion asked if we could get a discount for the inconvenience. The hotel clerk said “no problem” and promptly gave us a free room!

The second time, I had problems with the web connection and got zero help from the “too busy to talk to you” front desk. I contacted HQ, and they gave me a free night.

Great company, great service (usually) and always a good breakfast. I recommend them 100%!

By: Blaine Moore

Blaine Moore — Tue, 13 Jun 2006 14:30:57 +0000

Not only are you singing their praises publicly, but you will probably convince at least a few people to actively look for their accomodations in the future.