Comments on: Hampton Inn’s 100% Satisfaction Guarantee

By: None

None — Fri, 28 Aug 2009 07:26:50 +0000

I work at a Hampton Inn and I complete disagree with the 100% Satisfaction Guarantee I have seen some of the meanest people complain about the dumbest things ( about the newspaper in front of the door ) I can’t help it its corporate policy to put it there.

By: Nick G

Nick G — Sat, 15 Aug 2009 00:35:32 +0000

Oh yeah, and when asked about the 100 % satisfaction guarantee, they laughed in our face and told us that we didn’t qualify for that. So the Guarantee doesn’t always work.

By: Nick G

Nick G — Sat, 15 Aug 2009 00:34:16 +0000

I couldn’t agree with you less. Our stay there at Hampton inn was a Nightmare. We were staying with our club soccer team for a weekend in San Diego. We booked through priceline Group Sales who passed us on the the Sales Manager Victor Ravago. We requested 20 rooms with 2 beds due to the fact we were traveling with families. Victor put in a bid and promised us at least 15 rooms with 2 beds. When we arrived, there were no @ bed rooms available and they only had Kings with a Twin pull out. Enough to sleep 3. Victor had lied to us to sell rooms. We had numerous complaint by our parents about the front desk attendees who were very rude. The rooms weren’t clean and we had to wait till 4:30 to get our rooms. In one of the rooms, the floor was wet. Our coach got stuck in the elevator for 10 minutes with his 2 year old screaming. Our key never worked in our door after numerous attempts to fix it. One parent was promised a pool view, when they entered their room it was a view of the parking lot. Too many complaints to list. Other parents were turned away due to the hotel deleting their reservations.

Im sure not all Hampton Inns provide this service, but the Hampton Inn Sea World in San Diego was a horrible experience.

By: Brandon

Brandon — Fri, 27 Jul 2007 03:58:37 +0000

I have a friend who works at a Hampton and I couldn’t agree more.

They will do anything for you to make you happy. She told me they are prepared for virtually anything you can throw at them.

Forget a bathroom item… they will give it to you free. (Note: Hilton Garden Inn which is also part of the Hilton family of hotels like Hampton charges you for these things… and it’s supposed to be a classier joint.)

Need some gift wrap? Just ask.
Batteries… they have them.
Cut your finger? Bandages are available.

She told me they even have tickets to local events they can give away if you have a problem as well. One time I think she may have even metioned a certificate for a manicure as too. These last two things are probably rotated out and might be someting the manager at her location does that is above the norm, but all in all I consider Hampton to be the best value out there.

The free breakfast is great too… and it’s more than just the “Continental” deal that’s available at most places.

Oh yeah… at Hilton Garden Inn you have to pay for breakfast too.

By: jim

jim — Wed, 14 Jun 2006 20:01:14 +0000

Good point by Steve, I’ll have to try hampton inn next time! Their policy is getting customers already!

By: Steve

Steve — Tue, 13 Jun 2006 17:05:27 +0000

You should call their Customer Service line and let them know how well they took care of you. More people that call in will probably keep perks like that alive.

By: Patrick Grote

Patrick Grote — Tue, 13 Jun 2006 16:14:37 +0000

I agree with your feeling that a free room is sometimes too much. We tend to stay at Hampton’s exclusively when traveling, so we have lots of experience with them.

In the last year they have been very aggressive about the free room. There have been times where I feel almost embarrassed when they offer since the problem was so minor.

They do bend over backwards to make everything ok for your stay.

By: FMF

FMF — Tue, 13 Jun 2006 16:12:06 +0000

I always stay with them on business and have had to use the “free night” only twice.

The first instance was when a fire alarm went off in the hotel and woke us all up at 4 am. We had to go out into the cold in shorts, t-shirts, etc. There was no fire. Reason for the alarm: a malfunction.

The next day, my traveling companion asked if we could get a discount for the inconvenience. The hotel clerk said “no problem” and promptly gave us a free room!

The second time, I had problems with the web connection and got zero help from the “too busy to talk to you” front desk. I contacted HQ, and they gave me a free night.

Great company, great service (usually) and always a good breakfast. I recommend them 100%!

By: Blaine Moore

Blaine Moore — Tue, 13 Jun 2006 14:30:57 +0000

Not only are you singing their praises publicly, but you will probably convince at least a few people to actively look for their accomodations in the future.