Comments on: The Dish Network Runaround http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/ personal finance tips, tricks, and commentary Mon, 13 Feb 2012 01:36:47 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: TommyF@DISH Network http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/comment-page-1/#comment-265092 TommyF@DISH Network Tue, 10 Jan 2012 15:57:14 +0000 http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/#comment-265092 @Ram Shankar - I can understand how this can be frustrating; I know how it can be. I would need more information to provide accurate details regarding the $70 as it could be related to a cancellation fee, or a payment. I apologize for any frustrations and because this was 7 months back I hope it has been resolved for you. If not you can ask me any questions here, or for sensitive information you can e-mail me at thomas.faust@dishnetwork.com Tommy Faust DISH Internet Response Team @Ram Shankar – I can understand how this can be frustrating; I know how it can be.

I would need more information to provide accurate details regarding the $70 as it could be related to a cancellation fee, or a payment.

I apologize for any frustrations and because this was 7 months back I hope it has been resolved for you. If not you can ask me any questions here, or for sensitive information you can e-mail me at thomas.faust@dishnetwork.com

Tommy Faust
DISH Internet Response Team

]]> By: Ram Shankar http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/comment-page-1/#comment-231422 Ram Shankar Sun, 19 Jun 2011 21:02:53 +0000 http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/#comment-231422 The Dish network is a scam. I would love to file a lawsuit against these guys, we got charged for money and now i am spending hours to get a mere 70 bucks credited back which should not have been charged in the first place. What a piece of sh!t business.everytime i try and explain, and finally they cut me off!. do not buy dish, its a waste of time.... Thanks I plan to write to the states attorney general ...I may also file a small claims court suit The Dish network is a scam. I would love to file a lawsuit against these guys, we got charged for money and now i am spending hours to get a mere 70 bucks credited back which should not have been charged in the first place. What a piece of sh!t business.everytime i try and explain, and finally they cut me off!. do not buy dish, its a waste of time….

Thanks I plan to write to the states attorney general …I may also file a small claims court suit

]]> By: Jon Warfen http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/comment-page-1/#comment-136180 Jon Warfen Fri, 06 Nov 2009 18:18:26 +0000 http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/#comment-136180 Dish Network is the worst company I have ever dealt with. They ignore certified mail to their registered agent. They assert contractual commitments that do not exist. They demand return of hardware that they installed 60' above ground, and which is by law now a permanent part of the home, apparently as a way to harass customers and attempt to extract more money. DO NOT MAKE THE MISTAKE I MADE, DO NOT DO BUSINESS WITH THESE CREEPS. If you are considering canceling service with them, make sure that you change the number on any credit card you have ever used with them. If you ever let them draft a payment on your checking account, close the account and open a new one. No matter big the hassle and expense, it is nothing compared to what they may do to you. PLEASE: Write your state's attorney general about these folks - they need to be put in their place. Dish Network is the worst company I have ever dealt with. They ignore certified mail to their registered agent. They assert contractual commitments that do not exist. They demand return of hardware that they installed 60′ above ground, and which is by law now a permanent part of the home, apparently as a way to harass customers and attempt to extract more money. DO NOT MAKE THE MISTAKE I MADE, DO NOT DO BUSINESS WITH THESE CREEPS. If you are considering canceling service with them, make sure that you change the number on any credit card you have ever used with them. If you ever let them draft a payment on your checking account, close the account and open a new one. No matter big the hassle and expense, it is nothing compared to what they may do to you. PLEASE: Write your state’s attorney general about these folks – they need to be put in their place.

]]> By: Steve http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/comment-page-1/#comment-79109 Steve Wed, 29 Aug 2007 22:40:00 +0000 http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/#comment-79109 It is the mentality of people like Nikki that drive so many customers crazy. There is someone like Nikki on the end of the line everytime you call to get satisfaction from one of these major companies. Someone who is probably a decent person but has no sense of pride in resolving these issues. As a result she has been screamed at and threatened by so many people that she begins to think that her job is to just tolerate the customer who is complaining and put them off or run them off, either way she doesn't care and she doesn't do anything because she is tired of her job and isn't that good at it anyway. It is the mentality of people like Nikki that drive so many customers crazy. There is someone like Nikki on the end of the line everytime you call to get satisfaction from one of these major companies. Someone who is probably a decent person but has no sense of pride in resolving these issues. As a result she has been screamed at and threatened by so many people that she begins to think that her job is to just tolerate the customer who is complaining and put them off or run them off, either way she doesn’t care and she doesn’t do anything because she is tired of her job and isn’t that good at it anyway.

]]> By: noheel http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/comment-page-1/#comment-35782 noheel Sun, 12 Nov 2006 01:22:43 +0000 http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/#comment-35782 hi what the hell do i do with the dish that was left on my roof can i keep it is it mine or what . hi what the hell do i do with the dish that was left on my roof can i keep it is it mine or what .

]]> By: nickel http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/comment-page-1/#comment-10430 nickel Tue, 27 Jun 2006 15:00:06 +0000 http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/#comment-10430 Nikki, while I understand the sentiments of your comment, I was digging around for free minutes. Rather, I was asking for them to fulfill their obligation under the terms of the contract. The problem was between Dish and their subcontractor, yet they forced me to solve it. When a major corporation such as this fails to live up to the terms of their obligation, the 'little guy' has very little leverage. About the only thing that you can do is threaten to cancel your service, and then actually follow through if they still balk at their responsibilities. Yes, I can file complaints here and there, but the only thing that I can do that will have any immediate effect is to cancel my service. Nikki, while I understand the sentiments of your comment, I was digging around for free minutes. Rather, I was asking for them to fulfill their obligation under the terms of the contract. The problem was between Dish and their subcontractor, yet they forced me to solve it.

When a major corporation such as this fails to live up to the terms of their obligation, the ‘little guy’ has very little leverage. About the only thing that you can do is threaten to cancel your service, and then actually follow through if they still balk at their responsibilities. Yes, I can file complaints here and there, but the only thing that I can do that will have any immediate effect is to cancel my service.

]]> By: Nikki http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/comment-page-1/#comment-10419 Nikki Tue, 27 Jun 2006 11:37:34 +0000 http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/#comment-10419 Oh good grief, as a csr for a major cell phone provider it gets REALLY old people threatening to cancel their account because they don't get what they want. However, I do hope you have your dish woes taken care of. Oh good grief, as a csr for a major cell phone provider it gets REALLY old people threatening to cancel their account because they don’t get what they want. However, I do hope you have your dish woes taken care of.

]]> By: dePriest http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/comment-page-1/#comment-8579 dePriest Sat, 17 Jun 2006 04:49:48 +0000 http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/#comment-8579 In November, 2005 I called to request the installation of three additional lines in my home(I had one at the time). I was told I could only have two more because I owned my dish. I argued with them that I don't. I spoke with several reps and emailed a few, some who agree that the dish is theirs, and some who say it's mine. It's really bad when a company doesn't even know whether property is theirs or someone else's! This is no problem to them because they will leave the dish sit where it is when I quit them or move. In November, 2005 I called to request the installation of three additional lines in my home(I had one at the time). I was told I could only have two more because I owned my dish. I argued with them that I don’t. I spoke with several reps and emailed a few, some who agree that the dish is theirs, and some who say it’s mine. It’s really bad when a company doesn’t even know whether property is theirs or someone else’s! This is no problem to them because they will leave the dish sit where it is when I quit them or move.

]]> By: Debt Free http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/comment-page-1/#comment-8511 Debt Free Sat, 17 Jun 2006 00:18:45 +0000 http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/#comment-8511 I had a similar experience with a CSR from a credit card company once. I had asked them to lower my interest rate. They declined. I indicated that it was too high and I was going to pay off the card and close the account. They said "Ok! Thank you for being a customer." So I did. I was kind of surprised they'd just let a customer go so easily. It just goes to show, that as individual customers, we don't mean very much to many of the large corporations. I had a similar experience with a CSR from a credit card company once. I had asked them to lower my interest rate. They declined. I indicated that it was too high and I was going to pay off the card and close the account. They said “Ok! Thank you for being a customer.” So I did. I was kind of surprised they’d just let a customer go so easily. It just goes to show, that as individual customers, we don’t mean very much to many of the large corporations.

]]> By: Chris Hake http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/comment-page-1/#comment-8447 Chris Hake Fri, 16 Jun 2006 19:41:06 +0000 http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/#comment-8447 Arnold, You made my point for me. Ethnicity is a direct lead into a communication gap in customer service roles. You can not tell me you do not get frustrated when you call a customer service line and Bob in Indian answers. Arnold,

You made my point for me. Ethnicity is a direct lead into a communication gap in customer service roles. You can not tell me you do not get frustrated when you call a customer service line and Bob in Indian answers.

]]> By: FMF http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/comment-page-1/#comment-8444 FMF Fri, 16 Jun 2006 19:00:21 +0000 http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/#comment-8444 I just love a good Nickel rant! ;-) I just love a good Nickel rant! ;-)

]]> By: nickel http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/comment-page-1/#comment-8439 nickel Fri, 16 Jun 2006 18:29:44 +0000 http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/#comment-8439 The retailer ended up faxing me another copy of the contract, which I signed and faxed back. They claim that it's not uncommon for Dish to lose these, as they get faxed to a central number without any confirmation of receipt. Whatever. Hopefully this takes care of it. The retailer ended up faxing me another copy of the contract, which I signed and faxed back. They claim that it’s not uncommon for Dish to lose these, as they get faxed to a central number without any confirmation of receipt. Whatever. Hopefully this takes care of it.

]]> By: Arnold Jones http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/comment-page-1/#comment-8431 Arnold Jones Fri, 16 Jun 2006 17:25:48 +0000 http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/#comment-8431 Why does the ethnicity of the CSR mattter? You want good service either way and there isn't one group or the other that gives good or bad service (communication can be a different issue at times, though) Why does the ethnicity of the CSR mattter? You want good service either way and there isn’t one group or the other that gives good or bad service (communication can be a different issue at times, though)

]]> By: Chris Hake http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/comment-page-1/#comment-8423 Chris Hake Fri, 16 Jun 2006 14:58:02 +0000 http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/#comment-8423 The real question is were you talking to Kate in California or "Irene" in India? The real question is were you talking to Kate in California or “Irene” in India?

]]> By: Blaine Moore http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/comment-page-1/#comment-8422 Blaine Moore Fri, 16 Jun 2006 14:28:52 +0000 http://www.fivecentnickel.com/2006/06/16/the-dish-network-runaround/#comment-8422 Wow. I can not understand companies that actively try to get you to leave their service. That just seems silly. Good luck with the retailer. Hopefully, they will give you great service to make up for it. Wow. I can not understand companies that actively try to get you to leave their service. That just seems silly.

Good luck with the retailer. Hopefully, they will give you great service to make up for it.

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