Dish Network Customer Service SUCKS

531 Responses to “Dish Network Customer Service SUCKS”

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1. 451
   Abigail Says:
   October 11th, 2010 at 12:01 am

   The website you posted, fox version, all it talks about is the shows customers are going to miss & the profit companies get off of those channels. persuade customers to go to another company or call dish network to cancel their accounts is a way to push dish network to accept fox’s contract. Either way, if dish network doesn’t try to get the best price for it’s customers they will still call dish thousands of times a month to complain about the price.

   QUOTE: Rather then work on their job which is “customer service” they feel as though its another poor job paying minimal hourly and no care for a customer. Kind of just like your response here. I never said anything rude”

   1. That wasn’t rude, that was ignorant, you show you have no idea but still made a comment. 2. It was pointless. Caring about the customer has nothing to do with how much you’re getting paid. It’s about the customer trying to understand the situation & not have the idea: “all i know is that I want my channels”.

   QUOTE:I am one of those people who enjoy change. But now…. Well I will think twice for sure. $315 for a cancellation and $45 to ship their stuff back to them is a lesson well learned about a POOR cable provider.

   1. $315: I do believe that as an adult you know what a contract or agreement between you and a company evolves since the first time you sign, you agree to pay the cancellation, if you chose not to work with the company & cancel no one can force you to stay with the company. it’s your decision. You had to pay to send your equipment back, hm, the company gives you the service and they try to work with you as much as they can but since the moment you decide to cancel the company is under no obligation to pay for any shipping expenses, you’re no longer a customer.

   QUOTE: On a brighter side, had 3 of my customer’s cancel their Dish accounts this weekend too. DirecTV is gonna love me.

   1. That was irrelevant, but I do believe that in billions of customers direct tv has they love Eric cause he had 3 customers cancel dish and go to them. (which may just end-up like other customers canceling d-tv going back to dish) Congratulations Eric.

2. 452
   remegia salter Says:
   November 24th, 2010 at 12:31 pm

   I agree 100%

3. 453
   Janice Says:
   December 2nd, 2010 at 12:19 pm

   Dish Network customer contracts ARE nothing less than fraudulant. I signed a contract and was told that I get 3 receivers. That was written on my contract. Even with a signed contract in hand, I was told that they would not honor the contract because the distibutor made a mistake. The customer service rep was rude and did nothing to assist me. I called the distributor serveral times and a year later, I never received the receiver. For over a year, half of the televisions in my home did not work. I could not believe that this could happen when there is so much competition. On top of that when I went to cancel my cotract after the 365 days of no service on 3 of my tvs, I was told that my contract with the distributor was 1 year and my contract with Dish TV was 2 years. ARE YOU KIDDING ME.

4. 454
   Travis Says:
   December 15th, 2010 at 1:41 pm

   I’m on the phone with their customer service as we speak…

   I cant believe what i’m hearing!
   I cancelled my account 3 months ago, paid my full balance and returned all my equipment. They issued a cancellation charge of 79.13 at the time. I provided my credit card info to them and agreed to the charge.

   Little known to me, they had issues processing the charge. Yes, my credit card is still good and has an available balance of over $8k. So, you would think they would contact me? NO… They just continued to try to process it until they gave up, then sent it to collections…

   Now, i’m recieving robo-calls constantly from a collector. I called Dish network and they’ve treated it as a late payment and in turn reported it to my creditors!!! I had perfect credit before and now its SCREWED.

   I cant seem to locate anyone at DISH that seems to even know what credit reporting is… I cant get any answers. They just keep going over my charges and explaining them and transferring me top people that do the same thing again…I keep explaining to each person that I donte care about the charges, i’m calling to discuss why this was reported to my creditors”… I have no idea what country i’m speaking to, but they clearly have no clue what credit reporting even is.

   I have even spoken to supervisors and they seem to have no way of even looking at my history to know if it was even reported?? WHAT THE HELL?

   So in the end, I was transfered to their Executive Offices and spoke to Betty Ramirez, 720-514-8555 ext52701.

   She is telling me there is no way to look in DISH Networks computer system to tell if this was ever reported or not. All i can do is pull my own credit reports. She offered to let me speak to the Collection Agency to see if they have, but i’ve already done that. The collection agency can ONLY tell me what they have done with the account AFTER they bought it.

   So….Basically there is no way to reach anyone at Dish Network that can tell if they ever reported it.

   What a horrible experienc. Now I have to pay for my credit reports, wait for them to arrive and review them myself. I assume that even if I find an error, no one exists within Dish Network that can assist with any such error.

   Dont use Dish Network!

   Buy an antenna and capture the “uncompressed” HD channels for FREE.
   The over air version is FULL HD, the picture is extremely higher quality ….very obvious even to a novice and its FREE. The HD signal they sell you will never be even close to the quality of the FREE signal.

   Try it.. My antenna cost $65 and looks like a white frisbee on the roof. It looks nice and NO MORE BILLS.

5. 455
   A Blass Says:
   January 6th, 2011 at 1:18 pm

   Everyone on this post needs to check out this guy’s story. He sued Dish and won.

   http://www.complaintsboard.com.....c9271.html

6. 456
   Terri T Says:
   January 6th, 2011 at 1:55 pm

   The customer service one receives must have a great deal to do with the ‘luck of the draw’. I’ve been very fortunate not to have to deal with $$ issues, only technical stuff. We’ve been with Dish since the end of the C-band era. There have been occasions where the tech I got just couldn’t wrap things up. When I feel a mission going south, I’ll hang up and call back – with the hopes of hitting the jackpot. With patience, I have always gotten satisfaction. It’s very frustrating to pay such prices, and then have to scratch in the dirt to find resolutions, but that seems the way of business today. Just want to add that it ALMOST never pays to get irritated with a CSR, as it will work against you 99% of the time. IF you feel the urge to blow, hang up, cool off, and call back!

7. 457
   Peter Says:
   January 17th, 2011 at 1:16 pm

   I just signed up for Dish this past month after my bill went up with Comcast cable. I have to say, customer service must have improved since you wrote this post (a few years ago it looks like), because they were extremely helpful to me when i signed up, they had the service installed quickly, and my installation fee was waived – along with the fact that I received a promo gift card in the mail about 2 weeks after signing up, much quicker than the 6 weeks it stated on their site. Of course it may have helped that I signed up directly through them- and not through a reseller. I suppose I should hold my tongue until I actually start having issues – hope that never happens!

8. 458
   TommyF@DISH Network Says:
   January 19th, 2011 at 4:30 pm

   Hello, my name is Tommy Faust with DISH Network Executive Offices. Been watching these comments and would be glad to assist.

   @Peter – Thanks for the kudos! If you have any questions feel free to post here or email me (See bottom of post)

   @Travis – I understand how frustrating that can get, if you would like I can definitely check into that further for you. (See bottom of post)

   @Janice – Contract issues are definitely tiresome, If you have the signed contract showing 1 year, I can get you the info to send a copy in to me and I can review it. If you’d like me to look into it email me (See bottom of post)

   My email is thomas.faust@dishnetwork.com, let me know if you need any assistance.

9. 459
   Gail Bannister Says:
   March 31st, 2011 at 2:24 pm

   Not only do I regret ever signing on for DishNetwork,I wouldn’t recommend them to anyone, not even Satan. I was provided perfect cable service with my local cable company, but after seeing a DishNetwork special promotion a year ago, I thought this would be a great deal and save me some money. As the old saying goes, “if it sounds to good to be true” it is, and this DishNetwork promotion was. When I spoke to a DishNetwork Rep, I advised him there were two things I was interested in, saving money, and ensuring I will receive ESPN and Turner Classic Movie channels in my package. If I told him once, I know I repeated these requirements at least a dozen times throughout our conversation. No where in our conversation did the DishNetwork rep explain (1) the different packages they offer, and the only way I could get ESPN and “TCM” channels was upgrading to the silver package, which ment more money, and (2) the different receiver boxes and the cost for each. Unfortunately, the rep was “shady”, and I have been paying for this trust I placed in him for the last year. I not only have been paying $45.00 more for DishNetwork than what I was with my cable company, I was set up with a high definition box that I did not know I was getting. In addition to DishNetwork adding repair insurance on the box if something went wrong with it before the contract ends. Of course I discovered all this “shady business” after I received my first bill, and at that point it would have costs me “an arm an leg” to break the contract. I’ve learned another “hard lesson” even at my age, which is 60 years old and I can say to Mr. CEO whatever his name is, I hate DishNetwork. Additionally, when the occassion arrives for me to end my relationship with DishNetwork, I will be dumping
   your company.

10. 460
    Chris Jones Says:
    April 3rd, 2011 at 3:30 pm

    Well I too signed up at a reseller which I didn’t know at the time.I saw a tv commercial and thought that sounds great . The worst decision I ever made . Every thing was installed and the service was great then we started watching TV. Every one in the house hated it we had every problem it kept cutting out in the middle of our shows and was complicated to repair we had to constantly call tech support. Then they told me my payments would come out on the 7th of every month. So on the 1st they took out a payment causing a overdraft on my account and turned off the cable the second it did not go through. I called and was transfered from one person after another but nobody could help. Then I said well if this is how you do business I will cancel my service,But then they said I would be charged $400.00 plus have to send all the equiptment back at my expense ……what the hell am I in some other country.

11. 461
    Rudi Says:
    April 25th, 2011 at 3:51 pm

    i signed up for their promotional $24,99 a month deal. + a DVR brought me up to $30 a month for a year. all of a sudden there’s a “rate increase” and now i’m paying $37 without being informed about this at all. the biggest insult though is that i get their promos in the mail twice a week telling me i can sign up for $24.99 a month for a year guaranteed right now ! i can’t get out of my contract without paying horrendous penalties. i’m transfering to the lowest package available and will make it my job to inform everyone and anyone about what a crooked company Dish Network realy is.
    Rudi Hornbach

12. 462
    Tommy John Says:
    April 27th, 2011 at 2:26 pm

    With both Dish and Directv the very best thing to do is squeeze one against the other via their customer retention process. After 2 years with one or the other you can extort a GREAT deal either to stay where you’re at or move to the other. I’ve done this now for 10 years and it’s sweet. Sure, I still have problems now and then but I’m getting the very best deal out of this arrangement as I could.

13. 463
    Jim Woodward Says:
    May 9th, 2011 at 3:34 pm

    Called five times told them my bill wasnt right at first money was taken from my checking account each month then after several months it went to my visa card then again it changed and I recevied bills which I called in as was told to disreguard them the properbill would be sent which it never was,I called again as was receving thangs I never ordered. I finnaly gave up and canceled my order with dish I recevied a bill stating it would automaticaly be taken from my visa,a couple of weeks later I recevied another bill for the same amount to be payed on a certain date,what a night mare,I called again and was told it was never taken from my visa and to pay the amout billed I have always been told that word of mouth was the best advertisement,well you have lost my recomendations.If I pay this amount how do I know it wont be turned over to collections due to the past?

14. 464
    MIKE Says:
    May 14th, 2011 at 7:37 pm

    Signed up with dish after 5 good years with Directv. What a mistake. As stated their customer service is the worst. Try 2 hours on the phone trying to fix a NEW receiver they sent me to replace the defective the first one I received. The problem still exists but in order to have their service tech come out I have to pay $15.00 on top the of monthly maintenance fee I already pay. Lets see. THEY SEND CRAP then expect me to pay to fix their CRAP. What’s wrong with this picture. OH YEAH, it’s called Dish Network. You can bet in two years Directv will et me back forever.

15. 465
    TommyF@DISH Network Says:
    May 18th, 2011 at 10:01 am

    @Chris Jones, I’m sorry to hear about the technical troubles, it does get frustrating especially when it’s constant. I can look into the tech problem and help work on a long term resolution to it. As for the billing, I know how it can be when overdrafts come out and I can definitely review the billing with you. Could you send me an email so I can provide further assistance?

    @Rudi, we did have a promotional price of $24.99 previously, though on 2/1 we had our annual price increase which was $5, so the new promotional rate is $29.99. All companies do increase their monthly rates. They base this increase on the cost providers charge for programming, costs of equipment/services/etc.. Other companies increased theirs by an average of $4-$8, but with our $5 increase we also initiated a price freeze on America’s TOP/DISH America programming until 2013.

    @Jim Woodward I’m sorry to hear that, once a payment is received it usually clears within a day and won’t go to collections if the balance is pending. If you can shoot me an email with account # or phone # I can check it out for you and make sure it gets resolved.

    @MIKE While it sounds like you’ve already made your choice to switch; I would like to help get the problem fixed so your remaining time with us is better than what it sounds like. The $15 is a discount from the usual $95 charge for technicians, but if you can shoot me an account # or phone # I can look into the technician for you and see what’s going on!

    My email is thomas.faust@dishnetwork.com. Those responded to, or anyone having any problems feel free to email me! I’ll be happy to assist with any problems.

16. 466
    PPal Says:
    May 18th, 2011 at 8:02 pm

    I agree with all this comment about dishnetwork. i was just on phone with supervisor Robert and he was very very rude. he would not listen to me but keep on going on from his end. how can you have one way conversation. i was sent defective box for which they had to send a tech. and now dish network is charging me for tech. to come out to fix the problem. they do this on purpose so they can charge customer for something customer should not be paying. seems to me dish network is not making enough money, it should declare bankruptcy. as it is they charge so much for so little and they keep removing features anytime they feel like.

    DO NOT SUBSCRIBE TO DISH NETWORK.

17. 467
    Phyllis Says:
    June 5th, 2011 at 11:32 am

    After hours on the phone with customer service, I have come to the conclusion that DISH is a deceptive company. The initial offer was supposed to last for a year and it lasted 1 month. I now have the lowest priced package which is $70/mo (advertised at $29/mo). To get anywhere with the customer service is impossible (Denver IS better than India)…that is provided the CSR doesn’t drop your call which happens at least one time with each attempt. CSR’s are clearly scripted and lack technical, administrative or authoritative ability to make corrections. It took nearly 4 hours on the phone (numerous calls) to get one small piece of information that has caused me hours of frustration. Is there any way out of this creepy company instead of paying hundreds of dollars for early quit? Note to self….ALWAYS ask for CS number and try it before ever signing up with any service.

18. 468
    Todd addt Says:
    June 5th, 2011 at 1:01 pm

    I often read of the poor experiences people have and it disturbs me because I am a retailer for both dish and direct. My only focus i finding good customers and treating them right as a result I end up with everyone they knows business. This is in response to Phyllis post. She posted that she got the smallest package for 29 bucks that would be the top 120 and she posted that it is now a short time later 70. That amount could only be the top 250 at full price. I know that if that were true it would be corrected immediately. Phyllis I believe that you could possibly have received the top 120 for 29.99 and are in that promotion but have a dvr service fee for 6.00 a month and 6.00 for service plan, 3 other rooms at 7 each 21.00 with taxes you are close every provider that I know of has. Monthly fees for additional rooms , dvr, hd, movies, etc. Dish just happens to charge less for most of these items. If this is what happened you are in a promotion and your bill will increase on the top 120 15 dollars on the 13th month. I regret that every customer doesn\\\’t receive a great experience with satellite that apparently some fall threw the cracks but I can assure you my cus,toners don\\\’t post here they all know where I live, and I have spoke to the dish executives who would never want anyone to have a poor experience. Find out who sold you wrong and hold them accountable, or maybe there was a misunderstanding during the sales process.

19. 469
    Phyllis Says:
    June 7th, 2011 at 12:39 pm

    You missed the point of my comment…the customer service is lousy. The product is adequate…price is deceptive but getting help is impossible. Therefore, DISH is a company that lacks integrity…based on my experience, they don’t tell the truth. I was generous in saying that CSR lacked technical skills, etc. It wasn’t until escalating (numerous hours and phone calls) did I got an HONEST answer.

20. 470
    pmathur Says:
    June 10th, 2011 at 2:09 pm

    I always knew and heard stories about how Dish Network sucks. But Dish Network actually proved it to me that in fact they do SUCK. Imagine getting a horrible service even before you are a Dish Network customer. Well that happened to me this week and I want to share my experience with all of you. So you can make your decision of getting Dish Network at your own risk

    Here goes my story:

    I will start from the beginning – Based on my wife’s crazy money saving idea, great channel selection offered by Dish and the coupon we got in the mail we decided to sign up for Dish Network service earlier this week. First of all it took us hour and a half to sign up for the new service which is ridiculous. While I was talking to the sales guy I told him in the beginning that I do not want DVR upgrade because I didn’t wanted to pay extra $6/month. He said it was no problem and he can take it off but in the final quote for the bill he included the DVR fee thinking that I would forget and agree to it. So I protested and he said he can’t do anything now since the set up has been already done. So I had to talk his supervisor for another 15-20 minutes to get it taken off……this should’ve been a sign from the start they try to cheat you. But here comes the good part about their horrible service:

    So after clearing the 1.5 hrs long sign up process we were suppose to get it installed yesterday (Thursday 6/9/11 between 12 PM – 5 PM EST). But the installer never showed up or called even after several attempts to contact him. I wasted 5 hours and didn’t even receive a single phone call on the status. So I contacted the customer service dept and they themselves couldn’t get in touch with the installation department – I guess they were getting drunk on job  (this is a big issue in itself for a company when their own people can’t connect internally). Then I finally got a call from the installer at 8 PM EST saying he will show up next day on Friday 6/10 at 8 AM in the morning. But GUESS WHAT? Once again he never showed up.

    So here I go again calling the customer service department and they put me on hold for 25 minutes while they contacted the installer. He (installer) or his manager told them now they can’t come till Monday 6/13/11. So why the hell did he tell me Friday morning and didn’t call back to say he can’t make it Friday morning – Completely unprofessional. I am a patient guy, if I would’ve received a phone call from the installer telling me that they can’t make it for some reason I would’ve been fine. But to make me wait again this morning and keeping me guessing when he would show up illustrates lot of unprofessionalism on company’s part. Based on my original wait of 5 hrs from Thursday I should’ve been on their priority list. I mentioned this to Dish Network but the awesome reply was “that’s the way it is….they can only do it on Monday 6/13″. This was said without any apologies or concern on their part. Therefore, I went ahead and canceled my new service request.

    I contacted Tommy Faust mentioned above. Let’s see if he replies back to me. I hope he kicks some installer and his manager ass. If that was my company I would fire these guys. I mean can you imagine how horrible it looks for the Dish Network business to a potential new customer. I had all these problems when the service is not even installed and I am not technically a Dish Network customer yet. I can’t even imagine what kind of problems I would’ve had later on for next two years. I by no doubt contest that the company has good products to offer however, their customer service is a BIG ZERO.

    This makes me wonder if their senior management is aware of all these customer issues. Because any competent management will take charge on these issues especially if they can be fixed easily. I mean who wouldn’t want high customer satisfaction since that turns into high revenues, greater market share, etc. But on the other hand they could be aware of these issues and are incompetent, greedy by trying to cheat their existing/potential customers, or they simply don’t give a F**K about the customer or company image. If I was one of their senior managers I guarantee I can increase their customer satisfaction by a huge percentage resulting in significant increase in market share………But I wonder if the damage has been already done

    If you know someone family/friends who are thinking about getting Dish Network please make sure to tell them “Beware and Get it at your own risk”. On the final note: You can feel free to recommend Dish Network to your enemies and the people you hate.

21. 471
    TommyF@DISH Network Says:
    June 11th, 2011 at 8:12 am

    Hey pmarthur, saw your post here delivered to my email, but never received anything from you individually.

    I would be happy to research this and check it out for you, it does sound like a frustrating situation. If you could please try re-sending me an email to thomas.faust@dishnetwork.com so I can review this and see what can be done to help, that would be great!

22. 472
    Harry Weisberger Says:
    June 14th, 2011 at 12:11 am

    Two instances of Dish Network incompetence: When the Dish antenna was installed on my roof, the installer apparently ran out of connectors. This became apparent four years later when I began having increasing reception problems. I was advised that it was probably the splitter into which the signal goes from the dish down the coax to the receiver. I purchased an aftermarket splitter, and when I went up to install it I found the real problem. The installer had simply jammed the bare wire into the splitter instead of using a connector. The connection held for a time but obviously was not permanent. I got a 25-cent connector at the local Radio Shack and made a proper connection myself.
    Example Two: In the summer of 2009 I, along with many other Arizona Dish subscribers, experienced frequent, prolonged outages of local channel programming – that which came through the Phoenix over-the-air channels. When the outages occurred the monitor screen showed a message saying in effect, “No need to contact us. We are aware of the problem and will correct it.” These outages continued for about 80 days (I’ve still got the logs I kept of the times and durations.) They miraculously ended on the first weekend of the NFL regular season. Apparently the advertisers’ agencies were demanding rebates which would have been huge had NFL games been interrupted.
    Finally. Dish always billed one month in advance. I cancelled the credit card which was automatically debited each month in the fall of 2009. On the day my prepaid time elapsed my signal was cut off. However, Dish kept billing me for several months thereafter.

23. 473
    TSanders Says:
    June 14th, 2011 at 4:25 pm

    I just left DISH Network after being a customer for 10 years. They just bent me over for a HD for life cancellation fee that I don’t ever remember signing up for. I will never go back to DISH again after this. Glad to see they respect their customers. I was sent to the Loyalty department for my cancellation, but they sure don’t know how to create a loyal customer base. I will install an antenna before going back to them.

24. 474
    Kathy Says:
    July 1st, 2011 at 7:29 pm

    They tell you one price,then they keep increasing the price.When you finally get to talk to a live person,they tell you in so many words,you signed a contract and you will have to pay a big fee to disconnect.This is a big rip off,be glad when my contract runs out so I can go back to diret tv.Past on not to sign anything from dishnet,they are a rip off and should be against the law.Im going to write to a tv station to see if they will check them out.

25. 475
    Joe Shekey Says:
    July 4th, 2011 at 10:37 am

    I have been dissatisfied with Dish from the beginning. I responded to an offer to sign up for dish for a 2 year period for $29.95/month. This was to include service consisting of 2 receivers to cover 4 televisions. Guess what, no such thing. My first month was $46+, the second month went up to $50+, after that the bill just kept getting higher and higher until it is over $70/month. No one can explain the increases. They have come up with all sorts of bogus suggestions for the rise in cost but cannot seem to make sense. My contract was for 2 years of service and expires in Sept.2011. I am expecting all sorts of problems with cancellations based on past performance. To say Dish Network Sucks in a major understatement. I have to laugh when I see their CEO on TV touting their great service and committment to customers. HE LIES!!!

26. 476
    Todd Says:
    July 4th, 2011 at 11:16 am

    It wasn\\\’t dish that lied to you, the person that sold it needed the explain that the additional receiver for rooms 3 and for have a aditional cost monthly at 14to 17 dollars depending on the re iever type. This is common with all satellite and cable carriers. The service plan is 6 a month and free for 6 mo. Then automatically adds to your bill if u don\\\’t cancel. If you reciever free movie channels for a period of time usually 6 mo they will stay on automatticly if not canceled. Finally your 29.99 package is actually 45 which is 15 off for 12 mo then adds to your bill, so when not sold right there are increases at 3,6,12 mo. I sell satellite and this is why I sell less of it door to door than the rest of them. As a local to Vancouver wa retailer I am sorry you have this experience. I would suggest calling dish again they are a good company

27. 477
    Meghan Says:
    July 11th, 2011 at 7:45 pm

    I just signed up, and worst ever. just to tell you I am getting mainly informercials & re-runs. I first signed up through, who I thought was Dish, only to find out now it was a re-seller. I was not notified of the price increase after the first year until after I signed my contract and I had asked on the phone when I signed up. Then again my husband tried to call after me, I was too mad to speak, and they told him he could have the 200 channel deal for just $50 a month after a free 3month trial. I called back asking if the price would change and they said it would raise to $60 after the first year. It was all lies and decevement! Very unhappy. They want $420 to cancel service, once I found out I was signed up through a service and they lied too! I called them and they said they would review my call to make sure when I asked if there were any extra fees or charges that they responded no. If they hear it, they said they can help get the service canceled. Well Good Luck to me. It was my first time with TV service and they totally turned me off! Never going through them again, and will spread the word more, if this doesnt get resolved.

28. 478
    Mike Says:
    July 13th, 2011 at 3:37 pm

    Really, Meghan??? You honestly think that Dish has control over the reruns??? Wow… If so, then you DEFINATELY don’t deserve any TV at all. And all promotions go up after a certain time. That’s common sense. If you watch the Dish commercials, it does mention that the price does increase after 12 months. That is the same with Direct TV. You’re unhappy because you think you’re just so damn special that you should receive the promotional cost for life, and you don’t think you should have to pay for any cancellation fees??? IDIOT!!!! If Dish really does read this, PLEASE charge this person an arm and a leg, on top of the $420. Meghan, next time… READ!!! Throw your TV out. And please, shut up.

29. 479
    Gerald Says:
    July 19th, 2011 at 7:19 pm

    I will never get dish again after my contract runs out they are history. their was some vods order they say from my remote that did not happen it was locked out then they proceeded to tell me that i could remove the phone line! what sence does that make when they have to update the reciever software, what good is the lockout? i have been with dish for along time now that i updated equipment and signed a new contract i guess i will have to live with them until contract is up, then Bye Bye Dish!!!! I will be spreading the word about Dish

30. 480
    Todd Says:
    July 19th, 2011 at 9:02 pm

    Gerald the phone line does not update your equipment. 80% of home do not have land line phones. All your updates happen through the cable line from the satellite.

31. 481
    Mike Says:
    July 24th, 2011 at 10:12 pm

    Gerald,

    All VODS are ordered thru the remote as long as the phone line is plugged in. That is the ONLY way they can be ordered. Now, the other situation is this, if your neighbor has Dish, and they also are hooked in via phone line, their remote can be the same RF address as your remote. If they ordered a VOD, it can order on yours as well. I would check your neighbors within 100 ft of you, and if they have Dish, I would call and talk to tech dept to get your address changed. Then speak to a sup and explain that the remote add is the same as a neighbor and possibly was ordered due to tech issues. Most remotes are set on one particular address, like a default. If the installer is REALLY good, they will change that to avoid problems. It is something worth checking out. Dish has no idea if your neighbor has Dish or not, so therefore, they HAVE to tell you that b/c you have a phone line plugged in, it is on you, unless you prove them otherwise. Honestly, I would disconnect the phone line. Todd is correct that it’s all done through the receiver. Hence the name RECEIVER. Hope this helps you out and wish you the best!!!

    Mike
    Ex-Dish employee (Thank god!)

32. 482
    Todd Says:
    July 26th, 2011 at 12:18 pm

    The only way to keep this from happening isto change your remote address. http://Www.silverstar.tv I have a how to video. If yousimplychancevyour remote address chances are your neighbors remote address will also change and now your in control. And under heralds theory which I hadn’t considered but is possible by you now ordering it could be ordered on their box until they change the remote address again. The only way to stop this cycle is to have your neighbor take the antena off their receiver and you change your remote address then theirs cannot have been changed without the antenna.

33. 483
    Lori Says:
    September 5th, 2011 at 2:00 am

    I am so weary after 2 plus years with dish I don’t have the energy to spill it out. All I have to say is just don’t

34. 484
    al Says:
    September 6th, 2011 at 3:16 pm

    two years ago I was approach by some promotion selling dish network service and I was told that I will receive a three hundred dollar gas coupon and some other gift and I though it was a good offer only to finf out that it was a great lie but what disoppoint me most was that dishnetwork flatly disown they know nothing about it I was surporise to know that dish would allow such classless acts to assaciated with business and their customer service didn’t make any effort to reppresnt their customer I was told that dish know nothein about the promotion

35. 485
    al Says:
    September 6th, 2011 at 3:16 pm

    two years ago I was approach by some promotion selling dish network service and I was told that I will receive a three hundred dollar gas coupon and some other gift and I though it was a good offer only to finf out that it was a great lie but what disoppoint me most was that dishnetwork flatly disown they know nothing about it I was surporise to know that dish would allow such classless acts to assaciated with business and their customer service didn’t make any effort to reppresnt their customer I was told that dish know nothein about the promotion

36. 486
    Michelle Says:
    September 13th, 2011 at 8:11 pm

    Tommy F,

    You seem like a nice guy with a LOT of patience! I’m sure your efforts and talents would be very appreciated by a more worthwhile company.

37. 487
    Mike Says:
    September 13th, 2011 at 9:54 pm

    Al,

    That is not Dish’s fault nor their responsibility to own up to that deal. That is on the dealer. There is nothing that Dish will do for that. You would have to go after the place that sold it to you. Chances are they sell more than just Dish, since most dealers are that way. They sell Dish and Direct TV and numerous other services.

38. 488
    Terri Sounik Says:
    September 13th, 2011 at 10:09 pm

    TO EVERYONE READING THIS….Please RECONSIDER if you are thinking about going with DISH. Too many issues to type it all out here. It has by far been the worst mistake I have ever made. Not to mention how COSTLY.
    DON’T DO IT!!!!!!!!!!!!!! VERY MISLEADING COMPANY!!!

39. 489
    Mike Says:
    September 14th, 2011 at 9:44 am

    Terri,

    Dish is not misleading. You have to have a brain, and know how to read. Something called… FINE PRINT! Pause one of their commercials. If you read the bottom, it tells you all the charges. The price you see flashing on your screen is JUST FOR THE PACKAGE. Here’s a funny thing, DISH is NOT the only one that does it. Direct TV, Time Warner Cable, Comcast… they all do it. Guess who else? Cellphone companies. Did you know it’s all legal too? As long as they have it anywhere in their commercials, it’s valid. Sounds to me like you got pissed that your lil one probably ordered some Adult PPV, and it was refused to be taken off your bill.

40. 490
    Sharon Sanderson Says:
    September 30th, 2011 at 5:57 pm

    Don’t ever use Dish services. I had to move in May; leaving 15 months on my contract. I was told that if I paid $280.00 they would cancel my contract, but I didn’t have that much money at that time. So, they said I could move the service and pay them $29 a month until my contract ran out. They continued taking the full amount out of my account (thus, recharging me about &70.00 for movies I didn’t even watch) so I closed it. Now, three months later they have taken money out of my husband’s account and say I owe them $974.94. Horrible!

41. 491
    Mike Says:
    October 1st, 2011 at 2:06 pm

    Yes Sharon, so horrible that they held up their end of the deal and you didn’t. So horrible they charged you cancellation fees and equipment charges. Argh… Maybe you should be the responsible one and keep up on your contract. No matter who you go with, a contract is a contract! It would be the same as breaking your lease on an apartment or house. They can come after you, and the judge will… get this… side with them! Watch Judge Judy, you will see the whole ordeals with contracts. Oh wait, you don’t have TV, since you broke the contract. If you return your equipment, you will get quite a bit of that $974 back. And yes, that is legal they can charge you for THEIR equipment. They want it back.

42. 492
    TommyF@DISH Network Says:
    October 6th, 2011 at 1:37 pm

    @ Terri – I definitely understand how frustrating it can get regarding prices for service. If you still require any assistance or have any questions you can definitely ask me whether it’s about costs or any other issues you experienced. My e-mail address is on the bottom of this post.

    @Sharon – I’m apologize for any misunderstanding on that. As Mike said; once the equipment is returned you will receive a credit back for the equipment. As billing is account related I would need to speak to you, and get some more information to better assist with this.

    My email address is thomas.faust@dishnetwork.com. If anyone has any questions about their service; feel free to send me an email!

43. 493
    JD LongTime Customer Says:
    October 28th, 2011 at 7:55 pm

    Are you kidding me? DISH is having problems with the “local channels being interrupted”? This has been going on for two solid days and, oh…It’s ONLY THE 7TH GAME OF THE WORLD SERIES!

44. 494
    TommyF@DISH Network Says:
    October 29th, 2011 at 8:44 am

    JD LongTime Customer; I know how important local channels are. I can definitely look this over with you and provide further assistance. Can you provide more information about what you’re experiencing?

    Tommy Faust
    DISH Network Executive Offices

45. 495
    Bill Says:
    October 31st, 2011 at 8:35 pm

    Dish advertises that they have the best price and its “locked in” till 2013, WRONG…. they have gone up on my bill twice in less than a year and there was nothing that I could do about it.

    The operator told me that was how it is and there was little to do about it other than cancel my service and pay a early disconnect fee.

    Their customer service is not only hard to reach, but very difficult to deal with. They are highly trained to pacify you, make you feel dumb and yet do nothing to resolve your problem or even act like they care. One operator went so far as to tell me “Your in a 2 year contract, its iron clad, so call the Better Business Bureau if you want to.”

    THEY RIP YOU OFF, DONT DO IT !!!! They have not honored the advertised price and I do not recommend anyone to do business with them.

    I am not endorsing Direct TV, but I have had them in the past and NEVER had the problems that I have with DishTV. Less is not always best, I will return to DirectTV and be happy to pay a little more.

    Search this on the internet and you’ll find hundreds of people just like me that this has happened to.

    DON’T DO IT, you’ll be sorry !!!!! Do not sign up with Dish TV!!

46. 496
    Mike Says:
    November 1st, 2011 at 6:39 am

    Bill,

    Same thing happened with my uncle when he was with DirectTV. All companies are crooked out there. I bet the price on the programming is locked in, but the cost of the DVR, receiver, or other fees has gone up.

    I will tell you, as an ex employee, we have been trained to treat all customers as 2 year olds. So that is why you get the sense of pacification.

    However, I like to tell the customers all the info up front, and very blunt about it. Yes I have pissed people off, but at least they get the info they need, that they would NEVER get.

47. 497
    TommyF@DISH Network Says:
    November 1st, 2011 at 10:48 am

    Hi Bill,

    Price increases can get frustrating; I am sorry for any trouble experienced. We do have a price freeze on our America’s Top and DISH America packages until 2013; any price increases experienced sound like it may be due to a promotion wearing off. If you would like me to look at that just send me an email at thomas.faust@dishnetwork.com

    It can be difficult to reach customer service at times, and having to call in can get frustrating also. My team can be reached here; or on Facebook and Twitter. If you have any questions you can reach out to us there for assistance, and we’ll be happy to help!

    Tommy Faust
    DISH Network Executive Offices

48. 498
    boss Says:
    November 3rd, 2011 at 5:08 am

    if any of you knew anything and had some common sense, you’d understand to initially sign up for new service through dish network directly, rather than through some retailer!

    stop being a bunch of lazy american whiners and do some research before getting screwed by some unknown 3rd party retailer!

    and at the end of the day, it’s only TV people. get a life and get outside once in a while you fatties!

    might as well switch back to cable, then what? you all will still have something to bitch about, with cable not being this or that!

49. 499
    Anissa Eiter Says:
    December 6th, 2011 at 4:11 pm

    My husband and I have a beach house that we rent out and every time we would come use the house, the Dish Network would be down and often our renters would complain that one or more TVs had no dish service. We were told that the card needed to be changed out several times or that we needed to have a service call, which were we are located can be 3 to 5 days out. Most times, my husband and I would figure out the problem on our own versus waiting 3-5 days for a service person or we just went without service on one or more TVs. There was never a time when all TVs were not working, so I knew it wasn’t a “Dish” positioning problem even thought I’d been told it was and that they were going to have to send out a service person. Anyway, it was frustrating to say the least. If you live in an area where there is dramatic weather, I would recommend cable versus dish. Also, today, I called Dish because months have passed since we canceled service and they still haven’t sent us boxes to return their receivers. It took me three calls to finally get someone who could help me. It was excruciating. Customer service is a lost art. I will say thank you to Michelle for helping me today.

50. 500
    TommyF@DISH Network Says:
    December 7th, 2011 at 8:28 am

    Hi Eiter,

    I’m sorry for the frustrations you experienced, but I am glad everything got looked into and taken care of.

    If you have any other questions or require further assistance you can contact me here with any questions; or you can reach me at thomas.faust@dishnetwork.com if you want to talk about the account itself.

    Tommy Faust
    DISH Internet Response Team

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