Dish Network Customer Service SUCKS

531 Responses to “Dish Network Customer Service SUCKS”

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1. 101
   Don Says:
   December 20th, 2007 at 10:05 pm

   Around the first of December, one of my TVs was not getting a signal from the dish. I made two phone calls to Dish Network seeking technical help. Both calls were unsuccessful in restoring my service. The second technician said they would have to send someone out to fix the problem, but I would be charged for it. I told them I would cancel before I would pay for their broken equipment. I asked him to transfer me to billing, which he did. I asked, with 7 months remaining on my contract, how much would it cost to cancel. She said $106, I thanked her and hung up. I next called Direct TV and made an appointment for them to come out and install their product. They came out the next week and did the install. When I got home from work that night, I called Dish Network and had the pleasure of cancelling their service. I had to speak to two different account people, and both suddenly put on the customer service charm… all of a sudden they wanted to pay for the technician to come out and fix my problem. They were now willing to negotiate the $100 rebate I never got. I told them both that customer service starts when you are actually a customer, not when you’re calling to cancel. It felt sooooooo good.

2. 102
   Mildred Says:
   December 21st, 2007 at 6:32 pm

   I have been a customer of Dish Network since 2002. When we first signed up we had a receiver in two different rooms; 2nd receiver was only $5.00/mo. We decided to have them install a third receiver at a different location and asked how much it would cost. They said if we purchased the equipment for the second residence, they, Disk Network, would send out a technician to install and we would only have to pay $5.00/mo, same as the second receiver at the first home. We really liked and appreciated having a satellite at our summer home. Unfortunately, it didn’t last. Soon we began receiving a FULL bill as a SECOND, SEPARATE residence. DISH Network began calling and threatening us with cutting off service, etc. etc. I have been dealing with Denver Better Business Bureau and they, so far, have been able to resolve the issue. BUT, it never ends. Two weeks ago we received another invoice for the second residence with the $5.00 bill listed as “DISH PAUSE.” If they continue as before, next month we will receive another monthly invoice, only that one will include MONTHLY service. Get it? Then it goes on, and on, and on until BBB gets involved.

   Does anyone out there have a second, or third receiver at a second residence experienced this problem? We can’t be the only users of DISH Network that have a second home with a second receiver in that home. Please respond if you do. It will be interesting to see how many users have this same problem.

3. 103
   hector Says:
   December 25th, 2007 at 3:18 pm

   Thats interesting.. i had similar experience but with direct tv.. they charged me up the behind for leasing their dvr ..199.. and they didnt refund it.. i called them and they hanged up on me.. Sticking to off air antenna.. cable is worse…

4. 104
   Kevin Says:
   January 1st, 2008 at 4:13 pm

   Dish still haunts with there collection agency.
   I called the network to cancel service because I was relocating and planned to spend a long time at a motel. I was told to contact the sales person who sold and installed the dish.
   I called him several times and left him messages during the three months before the move.

   He finally answered and told me he would come the next day. He did not show.

   Three days before my move he said he would be at my house at 8:30 am. Two hours before the signing. He did not show.

   I sold the house and the moving truck and I was on my way out of Florida. I called the dish sales person who said he was at the house (sorry he was late)and he claimed no dish equipment was at the house. He told me I had to pay him $500 in fines.

   Later that day I called Dish customer service who called the salesperson on a three way call. The salesperson who answered claimed he did not know me because he was the cousin and he hung up on us. (Sounded just like him.)

   Dish told me to only pay for the 1 month’s service and sorry for the rude treatment. Good luck with the move.

   I did not think too much of the experience but three months later I received a collection letter from an agency working for Dish and the bill was in the amount of $500 plus the agency’s fee.

   My wife called Dish who again apologized and who put her on to a three way call with the same salesperson (he had a of lot trouble remembering me but knew my wife through distant friends.) The salesperson asked to have my wife call him back in 10 minutes. He offered that my wife pay him only $150 for his services and that he would return the the equipment!

   I still do not know how to handle the Dish situation and I still get collection letters eight months later. I do know that I refuse to pay anyone.

5. 105
   Marc Says:
   January 2nd, 2008 at 11:42 am

   Great article.

   Your readers might want to try http://www.Measuredup.com a leading customer service review website where people share reviews with other users and with companies. Companies that are involved with and value customer service read Measuredup to keep up on what people are saying and to be able to improve customer service.

   It is free and easy to use.

6. 106
   Dave Says:
   January 5th, 2008 at 7:52 pm

   Me and my grandparents live in the same apartment building. I am a Dishnetwork subscriber and my grandparents subscribe to Direct TV due to no line of sight from Dish. They pay 50 dollars every month for only one tv set up and 150 channels. I also pay 50 dollars a month for 200 channels(including History International which direct tv does not include in their choice package) and a DVR receiver that works on 2 tvs.

   I dont know about Dishnetwork customer service because fortunately I never had to deal with them but Direct tv is horrible. Every time i call on behalf of my grandparents, I feel like I know more about Direct tv than the people who works for them.

7. 107
   ian foster Says:
   January 7th, 2008 at 11:58 am

   Incase you missed this letter

   Monday, November 19, 2007
   America need to know about this
   I worked at a Teletech call center that provided tech support for Dish; for many years, we had provided Internet support for a major ISP, and we did that so well that they took that project away from us & moved it to another Teletech call center in the Phillipines (way to show appreciation!).
   The Dish project was the WORST.
   The software we had to use to pull up customer accounts & pretty much do anything for the call was unbelieveably slow & buggy; we were essentially Beta testers for it.
   We were used to solving issues quickly with computer-savy customers, but now we were bogged down by bad software, and dealt with customers who didn’t even know how to use a remote!
   Also, they decided to put us on VOIP (Voice Over IP, doing the phone over an internet connection instead of a regular phone line) that presented many,many problems (and we no longer had a MUTE button option – which in times past was a Godsend for things like asking quick questions, clearing one’s throat, or even the occasional venting, which is so much healthier than holding all that stress in!).
   The VOIP resulted in many dropped calls, oftentimes customers couldn’t hear us, or asked if we were ok because sometimes the microphone could be so over-sensitive that our every breath sounded like heavy pants…
   Dish also had us perform not just tech support, but also Billing functions…NEVER a good idea, and that’s coming from a guy with years of tech support customer service!
   It got to be so that every day seemed even worse than the day before…the stress of all that crap just built up constantly…
   Many people were getting fired, left and right – even award-winning managers who had been with the company for many years and were good people were walked out the door…but the problem was not with the people (whom, a year previous were winning awards for job performance)…the problem was with the project, the Dish project, the software we were given to work with, and just the whole situation.
   I am currently in a much better job where I’m not treated like crap, but I called over to some folks at my local Teletech the other day, & the tell me that Dish is still there…
   Most of the fine people I worked with in the past are no longer there – some left, others (good people) fired…but for those kids who work there now…I hope they replace the Dish project with something better.
   I’m not bashing Echostar per se (many folks love it) – it was just the whole situation there which made the job absolutely unbearable.
   When a bunch of award-winning, outstanding, fine people start to get fired in droves…you know there’s something wrong..and not with the people.

8. 108
   J Hilty Says:
   January 8th, 2008 at 1:15 pm

   I added an additional Dish Net receiver and was told that my bill would increase $5.00 monthly. To confirm, I asked what the total amount of my bill would be from the installation date forward and was told an exact amount. It was $5.00 more than I had previously paid.
   When I received my bill, the amount was $5.98 more than I was told that it would be.
   Not knowing why there was a Discrepancy, I called Customer service at 5:37 pm on 01/07/08. I spoke to a CSR named “Mark” and asked why I was being charged more than what I agreed to.
   I explained that I agreed to $5.00 monthly more. He told me that the additional $5.98 monthly was a DVR charge, and that it was not reversible. He was emphatic and wanted to end the conversation.
   After explaining that this was not the agreement made when I added he receiver, and getting nowhere, I asked for a supervisor. He told me that there were no supervisors and repeated that the charge was not reversible.
   He then hung up on me. I found out shortly after that he lied about there being no supervisors in he building.
   I called back finally got through at 5:55pm and spoke to a “Mary” and repeated the previous scenario. She said that I was being charged the correct amount. She did not want to let me speak to a supervisor, She wanted to know why I wanted a supervisor, and I told her it was a personnel issue. She said there were many supervisors on duty and walking around, and put me on hold for 20 minutes looking for one. I then got disconnected.
   I called back and connected with “Rein” at 6:15pm and asked for a supervisor. She said that she could help me with the problem. Knowing that she couldn’t, I insisted on a supervisor. She must have come back on the line 5 or 6 times saying she could help me and that I didn’t need a supervisor. I finally asked her not to tell me that again. I explained that this was a personnel issue, which it was. I finally reached a supervisor named “Kim” at about 6:20 pm and explained the situation again from beginning to end. I explained that there was either a misrepresentation or a mistake on their part when I added another receiver. I tried to get the problem solved, and got disconnected again.
   I called back and got “Rein” again at about 6:30pm. She said that “Kim” left a note in the computer and I should see the reduction on my next bill. We shall see.
   I do not know why the CSRs are so stubborn and will not let a customer speak to a supervisor when they are presented with a problem that they cannot solve to the customers satisfaction, or when they finally realize that the problem is over their level of problem solving, or that they simply can’t meet the customer’s needs. They just stonewall the caller. I am unhappy with the way that Dish Network treats their customers, and want to know why that is the case.

9. 109
   Mildred Says:
   January 15th, 2008 at 8:14 pm

   Hi J Hilty,

   I agree wholeheartedly with you. Why can’t the CSR’s just respond “Of course, please hold the phone and I will call a supervisor.” It is that simple.

   My problem was solved in Dec 07 by Denver BBB, now less than a month later it has started again. I think it is time for me to switch to Direct TV. However, I am going to ask that they put in writing everything they tell me over the phone. That is the only way I can protect myself! We should all have done that.

10. 110
    nicole james Says:
    February 2nd, 2008 at 12:24 pm

    If you don’t sign a contract, you don’t get your $49.99. Simple. Why does everyone think they can get it fixed thru the BBB? Read your paperwork. That’s what the BBB will tell you also. And they don’t take money without permission…again read your paperwork & listen to disclosures when they are read to you.
    It’s so much easier to blame the other party than to admit you have no idea what you are talking about.

11. 111
    nickel Says:
    February 2nd, 2008 at 4:42 pm

    Nicole: We signed an 18 month contract and got stiffed on the free installation as well as free service plan while we were under contract. It took several months of on again, off again phone calls, the involvement of the BBB, and ultimately multiple phone calls (+ faxes of our contract) to headquarters to get it straightened out. Hardly worth the trouble, but I refuse on principal to let companies pull this kind of crap.

12. 112
    Ashley Says:
    February 11th, 2008 at 3:21 pm

    Don’t buy from Direct TV…if they haven’t screwed you over yet… you’ve been lucky. As soon as they get something wrong you will never be able to talk to a manager. I have gone through the loops of waiting on the phone for a manager for more that an hour two times now…when they finally are going to connect you to a manager that can actually do something…they hang up on you. This has happened to me twice. I wish there was a number that connected you directly to someone that isn’t lying to you.

13. 113
    Russ J Says:
    February 20th, 2008 at 10:00 pm

    It’s funny, Well Not At ALL; but I don’t even have Dish Network. Never Did. But for 2 years they keep spamming me. When I call, I spend 10 hours going through, press 2, then 5, then on and on and never speak with anyone. When I finally do, I have no idea what they are saying.
    This is why they can’t remove my email address from their spam list, they don’t speak a word of English.

14. 114
    Lee Says:
    March 2nd, 2008 at 2:33 pm

    I’ve had worse problems than this. I had to have a reciever replaced. The tech took the old one with him. Dish sent me a box to send it back. I called them and told them I didn’t have it. They charged me $100 for it. I am now on my 9th call over a period of 2 1/2 months and have been told it was taken off ( three times ) but the amount was never deducted and I am AS WE SPEAK on the phone with another CSR that supports what I say and she says they sent out ANOTHER box for the reciever to be returned in and it has NOT been taken off my bill even though it has been APPROVED to be taken off nearly a month ago.

    Clearly I have no PROOF I don’t have the reciever but why on earth would I keep a busted reciever ? What is in it for me ? Nothing. They say they have to track the reciever down before they can refund me and my question is, what has that got to do with me ?
    Nothing, other than they have my $100.

    These people are a FLAT OUT nightmare. Once my contract expires I’m done. I’ll never do business with any providor that does not have an office you can walk into and deal with them directly. At least Time Warner has an office in my city. Never again will I do business with these people. Ever. And I will not recommend them to anyone.

15. 115
    James Says:
    March 4th, 2008 at 6:38 pm

    I hate them so much man I wanted to get my free ipod and I sent them money and they said they only except money orders and its been 2 years no ipod so we canceled and yelled in their faces.

    Direct TV also sucks…this whole world sucks lol jk. Is there any decent or one that has good service because the 2 big ones are bad at it.

16. 116
    Lisa Says:
    March 7th, 2008 at 3:48 pm

    DISH network is the new network for poor customer service and unethical business. I had just bought a brand new home where cable is not available at this time. I had DISH come and they got everything installed. Well upon installation, not all rooms were not getting reception. I called into their technical support. We went over things and the tech decided it was the receiver. They sent a new receiver. Keep in mind they sent the receiver with absolutely no return shipping label for the other receiver. We hook the new receiver up and still nothing. Now they finally decide they will send a technician to the house. We find that it was not the reciever at all but the way the wiring was done. I tried to get the technician to take the other receiver back with him but he said I had to ship it back. Still there is no label to ship it back to them. Now they have helped theirselves to my bank account in the amount of $400.00. I still have no label. Last night I contacted their corporate office via e-mail and his response to me is they can’t refund my $400 until I can at least provide him with a tracking number. I just e-mailed him back and told him I could not provide a tracking number to him until he at least provides me with a shipping label. This is the most unethical and crooked company I have ever dealt with. They can’t hold up their end of the deal but they penalize the customer for their lack of ability to perform their job. My advice to anyone, STAY AWAY FROM DISH NETWORK!

17. 117
    Kyle Says:
    March 19th, 2008 at 12:29 pm

    Comcast just might be worse. I’ve given up on them. When I first started, they broke their appointment FOUR TIMES. I wasted 2 entire saturdays waiting for them to arrive.

18. 118
    Alexis Says:
    April 6th, 2008 at 4:24 pm

    I live in montana, i have no local sports team to speak of. i signed up for the multisports pack so i could watch games. I was soooo happy now i could watch games and not worry. i was sooooo wrong, everysingle game, except those on major networks (espn) was blacked out. i called and they said that i could watch my local team on my local station…. i have no local team. i told them that this was unaccaptable and asked to cancell the multisports pack… then they had the audacity to ask why.. i told them that i was not paying extra money to see that all the games are blacked out.. they said that only the games that aired in other regions were blacked out, but not my local teams…. i swear this went on for an hour. I finally just said i don’t like sports. t

19. 119
    Tracy Says:
    April 6th, 2008 at 5:18 pm

    Since I work at Dish, here’s some notes/tips:

    1. Equipment fails. Cell phones fail. Cars fail. At some point, you’ll have problems. This is called… ReAliTy!

    2. If your equipment DOES fail, it is shipped backed, fixed and run through a serious of tests (ie. REFURBISHED), then sent out again.

    3. Warranties. Warranties do not last forever. So even if it’s not your fault, that doesn’t mean you don’t have to pay to get it fixed if you’re OUT OF WARRANTY. I have yet to see DirecTV/Comcast offer a Lifetime Warranty on their products.

    3. Call centers ANYWHERE generally have a high-turnover (Hm, I wonder why.). This means that companies have to rehire and train NEW employees constantly.

    New CSRs are trained for 2 weeks before they start taking calls, and are not going to have 500+ potential problems, solutions, and causes memorized by that time. They simply follow symptoms, error message #s, then troubleshooting steps, wiring diagrams, etc on a computer.

    If you expect your CSR making $11 to have an engineering degree in satellite systems, you’ve officially lost touch with reality. Have patience, as most CSRs will have patience with YOU.

    4. “Win-back”. It’s not that we don’t LIKE to tell you about win-back, we are not ALLOWED to. Personally, I would love to send angry customers straight to winback, since the majority of CSRs only have the authority to make an adjustment on a bill for up to $5 or one week of ‘time without service’. Anything more and you need a supervisor or win-back. However, unfortunately, we are trained/required to use reasoning to ’save the call’ ourselves first.

    7. Those claiming we LOVE to give customers ‘the run-around’, that’s like saying we don’t like more $$$ on our paycheck. Almost any call center rep is on pay-for-performance metrics, including “call-backs” and quality assurance for ‘one-call resolution’. If you have to call us back in the same week, we make less money.

    6. Adjustments/refunds. Have a bad history of not paying your bill? Everyone can see that on your account. Chances are, you’re not going to get VIP consideration when it comes to giving you credits you don’t deserve. Don’t blame us.

    7. THE GOLDEN RULE OF CUSTOMER SERVICE!!!
    Bad attitude = bad service. Assertive yet professional attitude + good history w/ the company = bend-over-backwards-for-you customer service. Cursing and shouting does not scare anyone. Our calls are recorded, so it’s not like you can be an angel with the supervisor and lie and say that we treated you badly. Supervisors also know our limits as well as we do, so being belligerent is only going to make it take that much longer to solve your problem.

    Have a nice day.

20. 120
    Jeanie Says:
    April 7th, 2008 at 10:25 pm

    Tracy, I beg a big difference with you. I had dish for around 8 years and never even a day late on my bill, not even close to late. I have a credit rating of 750. Your comments are an insult but instead I’ll say you are the one not in reality, I’m saying this calmly.
    You haven’t had to deal with CSR on this side for real matters. Dish is not always right and that is basically the impression I didn’t get. The customer is always wrong and CSR, wrongly trained, is always right. If they trained the employees to not treat people badly right off the bat then they probably wouldn’t be so many angry customers and the employees would probably last longer. With low pay and being taught to anger all customers is a good reason for a high turn over. The company I work at for the last 28 years, a very large one, would have went out of business many years ago with the attitude of serving our customers like Dish employees are trained to do. Not listening to each case with an open mind would be reason for the service department employee to be terminated. We don’t have a high turn around in employees either, they are actually very kind people and very respected by our customers. But we don’t threaten our customers and we don’t treat them badly. If they get angry our people are taught how to calm them down and listen to why they are….key work “listen”, respond, not react.
    The people I delt with there were like robots, never hearing a word I said…at all. I’d like to see you get put on hold for 20 minutes + and or hung up on several times and see how long you would be a sweetie. We have jobs also and can’t be on the phone for hours to talk to someone for 5 minutes to be treated like we are the ignorant ones. I understand that you just don’t get it and with your attitude I think it will go over your head and again you can blame us. Life is easier that way.
    Bad Attitude = bad service is so wrong, but I think that is how you justify it. Hire bad help and you get bad help. Train them poorly and they will work poorly. In all my 50 years I have never ever been treated like such a low life as I felt when talking to them and I was a faithful customer for at least 8 years. I quit because I moved into a house that they couldn’t service because of a tree and then they became horrible, insulting and mean. That is just sick and I have let a lot of people know of the disrespectfulness I received for no good reason. I didn’t even want Comcast, but I will tell you my experience with their CSR has been uplifting compared to Dish. And they don’t force you to sign for years if you want their service. You want out of the service for any reasone, especially if you are not satisfied, they don’t threaten you.
    After the way I was treated I will never have respect for Dish employees.
    Sorry you think everyone else is wrong and you are right and have a nice little attitude but I don’t even see that. Your attitude is one of a spoiled little kid, my way or no way. Don’t like it? tough for you…
    You have a nice day too.

21. 121
    ian Says:
    April 7th, 2008 at 10:37 pm

    How is it that the TV investigation squads are not jumping on these rouges?

22. 122
    ian Says:
    April 7th, 2008 at 10:43 pm

    Please.. ALL read 119 from the Dish ..dish!

    Call them back on a regular basis and lets get some action going.. comments please

23. 123
    Johnny 1560 Says:
    April 12th, 2008 at 8:30 pm

    I would have to concur that Dish Network “suks”. I have sent them numerous emails along with several phone calls and to no avail. They don’t return your calls.

    My renewal is up and I asked for a competitive price to Directv, which had more to offer and for less $$. I also complained about their antennae to the third set deal, which never worked. In all of their advertisments they tell you 4 rooms and picture the equipment.

    They are now advertising HD from $19.99 up. I would take that deal except they don’t have it. You have to take another monthly service of non hd programming in order to obtain HD. And it’s not $19.99, it’s a lot more. They add on some 14.99 for hd services and the receiver as well as another monthly non hd programming plan and your well over $60.00. If this isn’t bait and switch advertising, then what is.

    I went with Directv. At least they answered my emails and returned phone calls. I’m a little confused on how to operate the HD SU, and they too make you pay for non HD programming in order to acquire the actual HD stations.

    There should be a simple HD set up where you pay for what you get and thats it.

24. 124
    F Kyle Says:
    April 13th, 2008 at 3:08 am

    Dish Network, Hold a Tie For The Worst Companies,Tied for !st place with, ( The NEW ) ATT & T I have ever done busniess with.
    I moved ot a new apartment and ordered Dish Network, As there was no other Way for me to recieve Tv Broadcast , ( at theat time )

    This Service, i”"if that is what you Want to call it , HAs went down more than it has been up!! plus i never recived the $50 rebate that the origianal Advertizing prommised!!!
    So don’t belive a WORD!! of any of there advertizing!!!! i got high speed internet from Cox cable a couple days ago , and had my phone serviced switched from ATT & T, also to the Cox Cable Company,AWNSERS my CALLS, $ CALLS ME BACK! and speaks “”F____n ENGLISH! and SERVICE call’s are not Farmed out to Other Countries ,Where there “”FIRST ” lanuage is not English!!! that fast becomes apparent in the Conversation. with the phone customer service reps for BOTH ATT & T and DISH_ Network, SAVE your self The Worst Retail Experence of your Life, and JUST ORDER all Services from your LOCAL Cable Company.

    I ordered and PAID for ‘S E R V I C E!!!!!

    NOT, APOLIGIES, from the ill Equiped, to do there job, phone reps for BOTH, ATT & T God I hate that company, Dishnetwork.

25. 125
    Jon Says:
    April 27th, 2008 at 6:57 pm

    Ever since we made the switch to AT&T/Dish Network we got nothing, but a big headache from rebate to technical issues. Stay away from them and do not fall for their rebate scam.

26. 126
    toolmantim Says:
    April 29th, 2008 at 8:25 pm

    Direct TV is no better than Dish Network when it comes to customer service. I was a direct TV customer until they screwed me over.They sent me a bill for $106.00, my normal bill. I promptly sent them payment. Next month they sent me a bill for $225.00 and said I was past due on our ballance, They said they were going to disconnect our service if it wasn’t paid within a week. i called and told them payment had been made. They said they had no record of the payment.They told me to send another check, because it must have gotten lost in the mail. So I did. I called a week later to verify my payment, only to have Direct TV people tell me they didn’t recieve that check either. I called my bank. They gave me my canceled check,from the first payment, stamped by Direct TV, and the bank assured me that the check had cleared. I called Direct TV again,was put on hold for an hour or so, then was told they had no record of my payment. They told me to send another check or my service would be disconnected. I told them I was holding the canceled check from my first payment. They then swicthed me to some other “yahoo” who tried to tell me that both my checks had been returned by my bank.How can they be returned if I am holding the canceled check in my hand? I was told to send them yet another check for payment,for which I promptly told them to go to hell,and to disconnect my service immediately!! So they turned my account over to a collection agency. in the mean time, about 3 weeks later, They cashed the 2nd check I had sent them. When I called them to find out why I was still being billed for service that i wasn’t getting,because I cancelled it, they told me they had not recieved payment for 3 months.I again told them that both my checks had been cashed and had cleared the bank. They said it would be taken care of right away, but to this day almost 2 years later I still am getting letters from the collection agency.I will not ever give one cent more to rotten, theiving, no-good Direct TV. And there service SUCKED TOO!

27. 127
    hank Says:
    May 3rd, 2008 at 11:29 am

    haha

    i left directv for poor customer service and dish has been really great. it works both ways. directv wouldn’t upgrade my equipment. i asked a few times. i threatened to go to DISH. still no offers. i went DISH and received free equipment and rebates. then the offers from DIRECTV came pouring in. too bad directv. maybe when my 18 months is up with dish i’ll reconsider directv if the HDTV channels are really there like directv claims instead of ‘coming soon’ for months and months and if they offer new and free equipment

28. 128
    Jessie Says:
    May 7th, 2008 at 9:54 pm

    Please check your wiring if you still have DISH. Our system was not grounded and we have lost our TVs. Check your wiring!

29. 129
    Sonia, Los Angeles, CA Says:
    May 22nd, 2008 at 2:50 pm

    Dish Network shut down my service although I have been a customer since May of 2002 – never late, automatic payment through my credit card, never missed a payment.
    They said that they atempted to contact me 3 times to do verification of equipment. First time, they called 05/15/08 and wanted to verify equipment – since we were recording they said they would call back in 2 hours but never did. They also left a message requesting me to call. I was waiting for the next Saturday since their hours do not coincide with mine. They have Central time and I am Pacific Time.
    On May 21st I arrived home at 7:30PM to find I had no service. Contacted them and was told that a specific dept locked the account and they could not do anything to turn it on. I was mad over that fact and informed them.
    I called back on May 22nd at 6:55AM and expressed my disgust over the policy to Justin, the rep, and the rep kept talking and I talked over him and finally he hang up on me.
    I called back again and the rep Larry answered and before I could go any further he threatened me by saying that he would disconnect my service for good if I interrupted him. He then told me that me, and only me could communicate with him and transmit the numbers that I was seeing in the TV. I went from one tv to another reading the information he requested, and, the last tv is located on the bottom floor….. as I got there, my elderly mother asked me if I had finished and he then was very rude to me, telling me that I have been informed that I was to speak with noone, and he got very upset that I replied to my mother in my native language…… I had to at point to explain that my mother did not hear him order me not to speak with anyone…. he then threaten me again to disconnect the service……

    Final point:
    How can they have the right to shut down your service when you are a good standing customer? Shut down without warning!

    According to the rude rep Larry (L55), he at the end informed me that in order to avoid this from happening again I would have to installs wireless jacks so that all tvs are connected through the phone. No one ever told me that this had to be done, 6 years as a customer…. There has never been any written request to require a customer to have wireless jacks installed and connected to the TV.

    I am making arrangements to get out….
    A good tip for everyone, DO NOT USE DISH NETWORK EVER and if you are still a customer, get out….. they are not in the service area….. not concerned with the customers….

30. 130
    Camilla Says:
    June 13th, 2008 at 3:44 pm

    I went straight to the BBB when I had a problem with them. They responded within a week, gave me all the credits that I had requested, plus an additional $60.

31. 131
    Vicor Says:
    June 22nd, 2008 at 1:17 am

    Its not dish network’s fault . its the resellers idiot!!!!!!!!!!!!!!!!!!!!!

32. 132
    jimmy Says:
    August 4th, 2008 at 11:49 am

    Dish network is only there to screw people! 29.00 service calls even when you pay 5.99 a month for insurance.
    The tech people are COMPLETE idiots who don’t the difference between letters and numbers…… I finally cancelled after 13 years of declining service. 85% of trouble shooting calls are non english speaking…..I hope they go belly up! The last call they F’d with my air channel antenna ?????????? How do you spell MORON!!!

33. 133
    Dennis Says:
    August 12th, 2008 at 4:56 pm

    Heh heh…my experience was almost identical. It took me MONTHS to get repaid.

    It was a running gag will all of my neighbors. We all bought in a new subdivision, and all had to get dish or direct tv, until the subdivision was built out enough to support cable.

    After I was FINALLY successful getting my money, I started calling on behalf of all of my neighbors, who could not BELIEVE that I actually was successful!

    This worked beautifully. I got a 10% commission.

34. 134
    Walter Says:
    August 13th, 2008 at 12:17 pm

    This product rip off and harrassment practice by these people is unexcusable. The actions of President W. Bush has spawned the boldness of many rip off businesses to go full blown, and remain unscathed. As always, all the legislated laws only pertain to or are designed to control the little guys!! The average white American that preaches patriotism, is a stinking coward, and can not be energized by anyone to take a stand for the PRINCIPLES that we were schooled to believe that we were guaranteed (funny), BY LAW. Laws are only there to protect the real crooks of America, and incarcerate the only people with balls enough to do anything about their control. Dish Network Sucks.

35. 135
    Anna Says:
    August 24th, 2008 at 1:02 am

    I am a current Dish Network Inbound Call Center Supervisor.

    I am born and raised in the USA. I have never even left the USA, well I took a day trip to Mexico once in HS w/ my family.

    I have been w/ Dish since 11/06 and am trained in direct accts and bundled accts w/ tele-com (ATT, etc).
    I have worked my way up in the company starting as a Tech and working my way up to Tech III and Advanced Tech Rep. Now onto Sup.
    Since I am a Tech agent I am not perfect w/ billing but I know most of it. I understand all the policies and procedures.
    If you have any ?’s for me I will gladly take them at my email address. If you are going to cuss me or Dish I will just delete but I will let help you if its something you need more clarification on.

    Anna
    dishtechsup@yahoo.com

36. 136
    Tracey Says:
    August 27th, 2008 at 10:23 am

    We have dish-network…anytime we have had a problem with dish we end up getting csr that cannot speak good english, if we cannot understand the csr then how can they understand us? In short….our problems hardly ever get fixed. Recently the DVR we have started having problems….after 2 hours of trouble shooting the csr decided that it would be best to sent us out another dvr. We recieved a DVR, we boxed up the old one and shipped it back. On the following month when we recieved the bill we were charged 178.00 for the old DVR. I called to see why we were charged the 178.00, they said it was because there was not a thing wrong with the one we returned. I told them that the csr that helped us trouble shoot the dvr decided that it needed sending back…and I was not paying the 178.00 because when I shipped it to them it did not work. So after arguring with these people they credited the 178.00 back to the bill….only to have my next months bill to be 283.00….we called to see what the additional charges were for and were told by the csr that they were not allowed to do anything else for the account…the 1st csr hung up on my husband….he called back…told the 2nd csr what was going on…the lady appeared to be trying to help, but mysteriously after 15 min or so the call got disconnected….my husband called back a 3rd time and my husband asked to speak to a mngr…only to be put on hold……no one ever pick-up after about an 1 hour of being on hold. The 4th call I made…only to be told that the csr did not have a supervisor …bull5h1t So the next morning I tried calling again and ended up leaving a message on a supposidly managers voice mail…I still have not recieved a call from no one…other than an auto-mated call to tell me I am late with the payment. I told them they would get payment when they take the additional 178.00 on the bill off. The funny thing about this is the 178.00 doesn’t show that it is for the DVR….its hidden charges in the bill. Dish did send me out an empty box to ship back the dvr….we called to see why..the csr told us to ignore it. Ups showed up a couple of days ago to pick up the box…..the ups guy told me it was nothing unusally for dish to send out empty boxes to people…but no one hardly ever is sending back equipment…he said he thinks that company is crazy spending all that money on shipping out empty boxes.

37. 137
    Justin MOrris Says:
    September 1st, 2008 at 8:01 pm

    I do support, All the above statements I had been working for Dish network retail for more than 2 yrs, and I myself fooled many customers giving false promises just to make a promising sale but after that I dont even bother to call up the customer and enquire about the quality of theservice they are receiving. And the customer service really sucks they are dumb ass , knowing nothing other than ” just hold ther line – let me transfer the call to my suprvisor” and then cunny supervisor will always try to take you away from your track by just talkng absolute nonsense and it no ways solve your problem.

    NEVER INSTALL A DISH and even you do never believe any call-center Guys , all of them just lie.

38. 138
    Steven of Greenville, SC Says:
    September 3rd, 2008 at 11:15 pm

    We’ve only had Dish for 2 months of our 2 year contract. Problems started from Day 1 when the installer slid our TV stand across the wood floor leaving deep scratches. The two room DVR is a joke! If one unit is recording with somone watching it, it forces the other unit to change channels. We switched to two separate DVRs. Seems like the two room DVR is a bait-and-switch to get you signed-up for a 2nd physical DVR.

    After installing the 2nd physical DVR, it broke within a week and we contacted Dish for a replacement. They said they would mail us a box for the DVR to be returned. The box never arrived and the installer took the broken unit with him. We called Dish several times to verify that they received the broken unit. Dish confirmed receipt and then billed us as if the unit was not returned. It took several calls to get this straightened out.

    Calling Dish about bill corrections always requires a follow-up the next day to make sure what was promised actually shows up on the balance due. More often than not, Dish does follow through with their promise to credit our account. For quality assurance purposes, we have resorted to recording every call made to Dish Network.

    When I called Dish to check the status of our account, I was told that since I was not the account holder they could not talk with me. My wife set-up the account and was identified by Dish as the account holder. I had to ask her to call Dish and add me to account holder list. This was just plain dumb on Dish’s part and obviously used as an excuss to not deal with a problem. I let Dish know that I was the bread winner and that keeping me happy was all they needed to keep our family’s business. They sure screwed-up that point in Business 101.

    Currently, we have vented our frustration to Dish’s customer service (remember, we’ve only been with them for 2 months) and they have agreed to let us out of our contract. We plan to get Directv and hope the experience is somewhat better.

39. 139
    carl Says:
    September 15th, 2008 at 11:12 pm

    Well, at least you folks got through to customer service. I had decided to either get cable or a dish and at the state fair I signed up for dish on the condition that the LOS worked (lots of trees). waited two weeks…they finally contacted me and left a message. (they’ve actually called me three times and left messages). But when I try to call back…it gets to the point where I’m the next call in line…then it hangs up on me!
    I’ve been trying every day for two weeks to call them back and it just hangs up….
    today I gave up….I’d already decided if this was an indication of their customer service that I was going with Cable..and now after reading all this…I’m SURE cable is the right choice!!

    too bad, Dish…you just lost a customer!
    thanks,

40. 140
    Dish-ed out Says:
    September 23rd, 2008 at 1:08 pm

    I am currently a dish customer.
    I REALLY want out of my contract, but they keep threatening me with a fee for disconnecting.
    I understand that there was a penalty for leaving early, but I didn’t think I was doing that, until the CSR I talked to told me that I had aggreed to another two year contract by acceptin an HD reciever that didn’t work to begin with, and is STILL in the process of bieng fixed (by me, of course – the sent some kit for me to deal with).

    It sucks that they were so dishonest about the contract renewal issue. I WANT OUT!

    I was offered a WAY better deal somewhere else, and I have a question:

    I was told my a freind the there is something under the “fair credit reporting act” that states I only have to pay 10$ a month to the Dish people and it won’t affect my credit if I disconnect.

    Even if I pay the penalty (which has changed three times since I called) – I will still save $ over the dish.

    I want OUT! but I don’t wanna screw up my credit!
    So my question is simple:
    Do I only have to pay ten $ a month to avoid problems?
    And:
    How do you get a straight answer about what they want to charge you? Is there a website or something?
    Something in writing?

    PLEASE HELP ME!!!!!!!!

    Every time I call I am put on hold, and told a different story when I get a rep. Any Ideas?

    - Dished-out in Washington.

41. 141
    Anonymous Says:
    October 15th, 2008 at 11:57 pm

    First I’d like to say this is a copy of a post I submitted to a DirecTV discussion that I found while looking for class action lawsuits against Dish Network (in case you have read this before). So forgive a few somewhat off-topic comments referencing DirecTV, but I think the number of DirecTV complaints goes to show you that there may be NO good solutions to getting quality TV service.

    DirectTV is not the only company of crooks. Many of the experiences written about in these comments is mirrored by the practices of Dish Network. In fact, I found these comments while searching (naively, it appears) for class action lawsuits against Dish Network. Dish Network victimized me, and no doubt many others, by requiring the return of equipment I had legitimately purchased upon termination of service (specifically, LNBFs and switches) that had either come with equipment I had purchased, or as the result of “free” upgrades. This is specifically in reference to a billing dispute that went for almost 2 years with Dish Network when they refused to give me credit for returning a rented receiver. I had even faxed tracking numbers and other corroborative information to their legal department without resolution. They also continued to charge me rental fees on this same receiver for which I faxed purchase receipts to their legal department.

    These companies abuse a de facto oligopoly of TV “service” by having unspeakably bad customer service and outright fraud. The contractual fine print cited by the “lawyers” in some other forums (essentially saying it is the customer’s fault for not reading the fine print) are, to make a brief aside, as ridiculous as the user agreements created by the software companies today (also sadly lacking in consumer protections). The validity of these clauses is somewhat questionable as, in general, there must be a consensus of understanding for a contract to be valid. I doubt most consumers “buy” equipment with the idea that they are not in fact actually owners of the equipment. I hope DirectTV owners get some justice; I have little doubt however that they will not, nor will the victims of Dish Network, Comcast, and the other villains.

42. 142
    Linda Judson Says:
    October 20th, 2008 at 6:33 pm

    I agree that DISH network sucks big time. They cancelled twice for installation and then said they would give me the premium package for three months for my trouble ( they charged me for premium package because nothing was in writing) I told them I only wanted Hi Def on one receiver and not on the other. They gave me Hi Def on both and charged me almost $200.00. I called five times and was put on hold and diconnected five times. I was in tears after spending hours on the phone. Finally a rep spoke to me and said I could dispute the $200 charge and premium prices but this could take months during which time I will be charged a late fee for the fees. I am furious with their customer service and phone service. I am ready to have them take it all away and I will go to Direct TV.

43. 143
    Jim Says:
    October 29th, 2008 at 1:47 pm

    well – sorry to burst folks’ bublle, but I have nothing but positive experience with Dish. My recent upgrade to the HD version went REALLY well – there was a problem with one of the new remotes and they overnighted me a new set of remote controls.

    sure – I wish I could just turn on the USB connection to the wireless in the house (or add more storage), but for the money – this service can not be beat and their customer service has done well by me!

44. 144
    comcastica Says:
    October 30th, 2008 at 3:36 pm

    Both Dish Network AND Direct TV SUCK.
    Anyone who wants to sucker you into a contract has something up thier sleeve.

    I am SO glad I switched to CABLE!!!

45. 145
    Mrbigmac Says:
    October 31st, 2008 at 12:04 pm

    They all suck !

    Cable , Dish , DTV. Comcast etc

    These companies do not care about customer service, they hit and run for as long as the can till you drop them.

    I have had DTV and they were horrible, Comcast has horrific customer service, constant bandwidth problems so your HD is not really HD only runs at 780 i which is nuts if you have a HDTV why would you want service that can not truly broadcast in full HD ?

    And I am sure I will be cutting my wrists over Dish network as well.

    This goes for all major companies ever have a problem with Dell ? when you call you get some one in India that can’t speak English, tells me his name is BOB, LOL and I can clearly hear the goats in the back ground .

    You must write a BBB and file a counter claim in small claims court for these companies to know your alive.

46. 146
    AMANDA Says:
    November 2nd, 2008 at 11:17 pm

    Ok so I have worked for Dish Cust Service for several years and I have a couple things to say.

    So as far as alot of people saying that they get bad cust service I can see where you guys are coming from. I am not going to deny that out of the thousands of customer service agents working there not all of them take their job seriously. But Dish does care about their Customer Service. It is our number 1 proirity and some huge changes are being made because of situations and problems with installation and customer service. We do listen and trust me the goal for dish is not to have out previous customers upset or very unhappy with the service that they did or did not recieve. If you guys actually want some real suggestions here are a few.

    For a new customer: Make sure unless you live in Alaska Puerto Rico or Hawaii.. to sign up Directly with Dish. Most people will receive fliers and different offers in the mail. Most of these advertisements are from 3rd party retailers. These usually say like free ipod and free gas card, free surround sound/digital camera. Honestly as long as i have worked there alot of people dont qualify for the gift, never receive it or in most cases they do get the gift but dont realize that by doing that it puts them in a 3rd party contract with that retailer.. so say if your moving and its not allowed, and you have to cancel you are going to have a very high cancel fee.. Just something to be aware of…

    When signing up ask for details and price and the promotion that your going to be getting. Dish actually has very good promotions if you know what your getting.. I read that alot of people are not happy with their bill and says it goes up alot. Thats why I would advise to go over the promotion that you will be getting, because were giving you alot of free things. You get a free warrenty, you get free movie channels and other misc promos. If you get the info you can know when to call back and remove these things or make the changes.

    To all the Existing Customers:
    So I hear this everyday.. No one cares about the existing customers. NOT TRUE! The thing I hate most is disconnecting a customer who has been a loyal customer with us for several years and they think that we only care about new custs. We always have great promos going on expecially around the holidays… If your not happy with that ask for the cancellation department and trust me you will get the help or the upgrade/discount/promotion that you are looking for.

    Oh and to say it bluntly… Know what your signing before you sign it!

47. 147
    Mike Says:
    November 4th, 2008 at 10:49 pm

    I second the motion that dish service sucks, I have had two remotes on one tv for years one broke the other so they sent another now they tell me that there is no way to have two remotes on one tv and basicy I am mistaken nice way of calling me a lier. They also need to use people that speak ENGLISH I would chang to direct but thier just as bad or worse.

48. 148
    Chuck Says:
    November 25th, 2008 at 12:38 pm

    I am having the same problem right now. Getting the same run around. Just found a site on the net that says $50.00 credit on your first months bill and $25.00 free activation. I paid the free activation and they charged me again on the next bill. I sent them what I owed except the $75.00 so now I will wait to see what they do. I will not pay it, as whan I called and asked for the update, they told me it was free.

49. 149
    cathy Says:
    November 25th, 2008 at 2:52 pm

    I worked at Dish Network for 6 months and I do agree with most of the comments here. I have straightened out many a customers issues because the previous tech did not. I willing waived the charges for a service call. The reason that I did leave was the very rude customers that would use all kinds of abusive language while on the phone. Dish Network seems to only care about the almighty dollar and not the employees that do have to deal with the angry and frustrated customer.

50. 150
    Joxer Says:
    November 28th, 2008 at 2:50 am

    “I second the motion that dish service sucks, I have had two remotes on one tv for years one broke the other so they sent another now they tell me that there is no way to have two remotes on one tv and basicy I am mistaken nice way of calling me a lier. They also need to use people that speak ENGLISH I would chang to direct but thier just as bad or worse.
    Comment by Mike — Nov 4th 2008″

    I just wanted to point out how funny I thought this was. Mike is complaining about Dish employees not being to speak english, yet this guy can’t even type correctly.

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