Dish Network Customer Service SUCKS

531 Responses to “Dish Network Customer Service SUCKS”

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1. 151
   nicole Says:
   December 4th, 2008 at 3:58 pm

   i recently signed up with DishNw on 9/08… it’s an understatement to say that the company and their resellers with ad that promoted free equipments and they even offered me $100 gas gift card + $50 visa card. after my signup, i asked them about the gift cards, they (the reseller) said they’ll mail it to me within 6 months and it probably in my junk mailbox and i would have to check there often ‘cuz most often customers don’t see it… on top of that, i was charged for all the equipments instead of it being free and the installer told me to call Dishnw directly and they told me that it’s the ‘reseller’s fault’ to mislead me and i’d have to deal with them… at the end… it costs me more than $100 of equipments and my monthly rate was way more than that and the reseller ad and contracts were just something that Dishnw just don’t honored it but they need those resllers to ‘push and close those deals’ no matter how unethical and dishonest as they are …. at the end, Dishnw knows that you’re stuck already with them with the contracts and the installation…..

   i’d never go thru them again… i felt trapped when the installer was here and i needed tv channels for my tvs so bad after the move and didn’t want to deal with it any longer….

   i just don’t want anybody else to be scammed like my case… i heard better things with DirectTV… i guess coming from Comcast eventhough they charged highter per month… you get what you paid for with no headaches or push to buy extra dvr, hd receiver, etc…..i’d prefer Comcast with straight forward business….:)

   good luck to everyone like me who has to deal with Dishnw….

2. 152
   Monica Says:
   December 9th, 2008 at 3:28 pm

   I had moved out of of the State in September so I canceled my account with Dish. They mailed me via UPS empty boxes for me to mail back the receivers so that I can get my money back. I called to make sure that they have recieved the receivers and to ask when the $300.00 was going to be put back in my account. Well to make a long story short, I still have not received my money and I’m about to contact my family lawyer to contact them. I don’t think is fare that I or any one else has to go through all of this just to get money back. I have contacted DISH about 5 times and each CSR tell me different things so I’m just tired of waiting. They think that people pull money out of their asses so they charge you anything that they can charge and they try to fight with you so that they wont return your money back. I’m a single parent and the economy is not good right now to let the $300.00 go so I’m going to fight for it.

3. 153
   Craig Says:
   December 9th, 2008 at 10:07 pm

   My father-in-law died. My mother-in-law was diagnosed with terminal cancer one week later and moved to my house (another state) for chemo and radiation treatments. Took me THREE months with constant calling to get them to cancel the service. Agreed to cancel verbally but continued to debit my in-laws checking acct. TERRIBLE time trying to get money credited. I am a professional purchasing agent with 30 years experience. I have told 200 plus people that they are crazy to go with DISH because of what awaits them. My mother-in-law died not long after her husband. I would have thought that with two deaths, I might get some compassion. Caveat Emptor!

4. 154
   Nashpubgirl Says:
   December 12th, 2008 at 12:06 pm

   This is not in direct relation to the posting above, but I’m wondering if anyone had problems receiving ABC on Dish Network last night, Thursday, December 11.
   When I turned on the TV and tuned into ABC, Dish posted a “press notice” to make viewers aware they were in a financial dispute with the ABC networks and therefore were not airing ABC programming.

   To interrupt service without advance notice is not only unprofessional, it’s BAD BUSINESS. We are paying subscribers and supporters. Dish Network’s financial affairs with the ABC network is 1) not our problem and 2) should not affect the service that we pay IN ADVANCE for! Not to mention it is ludicrous to have to PAY for local channel service to begin with.

   There are too many television programming options out there to compete with Dish. If this is indicative of Dish TV’s service in the future, I, for one, will be changing service. After trying to get through to Dish customer service last night (via the telephone number indicated on the “press message” last night), I’m confident most Dish subscribers agree.

   Signed,
   A PUBLICIST, Nashville, Tennessee

5. 155
   Elizabeth, Wisconsin Says:
   December 12th, 2008 at 2:20 pm

   Just wait until you really get tired of the crappy CS and cancel…they will try and try to talk you out of it and you will still end up paying another month. I know a lot of people complain about cable companies, and talking to them on the phone sucks, too. However, I’ve found that if I got out to the local office (a bit of a hassle, yes) they are so helpful and have always given me some kind of break. Well worth the trip of a few extra miles. Just saying.

6. 156
   Mark Stanley Says:
   December 12th, 2008 at 3:07 pm

   Dish network customer service sucks. They call you a liar, even when they are proven wrong. I had to do a 3 way call with them and even the ATT rep was like WTF.. ATT did reimburse me for the full amount, even though Dish network only gave me 1 month. No wonder ATT is dropping DN services and taking U Verse, which is awesome!

7. 157
   Steve Says:
   December 15th, 2008 at 10:37 am

   Dish sucks,when I order the servise they ask for my credit card but said I was only be charged %.00 so they sent a billed for the first two month in the mail so I set up account to bill pay on the computer. time goes by no bill so I called them they tell me it is being taken out of my credit card which I did not want for I was not getting a statment so I check my statment not only they took more then they told my bill would be but also gave my credit card number to blockbuster and to a home club so I and told them to send me a bill and I will pay so I cancel credit card so I get a bill from them I pay the bill but because I cancel the card they try to get another payment so they stop my servces and said I have to go pay western union for two month and I have to pay for not having a phone line hook up I live in a 1942 house with one phone jack I would have to run 30″ over doors windows why did the installer not say anything im going to BB TV used be free now they want to charge for everthing.

8. 158
   John N Says:
   December 20th, 2008 at 2:15 pm

   Dish Network does not show for scheduled upgrades. The technician supposedly called in sick, and they did not have the courtesy to call and let us know. We sat around all morning waiting for someone who was not going to show up. I think I will switch to Direct TV.

9. 159
   Lois Says:
   December 23rd, 2008 at 9:14 pm

   Found out today that I have been charged 9.99 for a HD pak that I was told I had but I don’t even have the right equipment to receive HD called customeer service and asked for my money back was told they could only give me 10.00 a month for 5 months (50.00) the rest was my fault because I didn’t call them and let them know they were over charging me for something I wasn’t getting ,

   Was told they couldn’t prove I wasn’t getting HD even
   though I didn’t have right equip.
   this was for 23 months
   Need help getting my money back

   Thanks
   Lois

10. 160
    F Ortega Says:
    December 24th, 2008 at 1:33 am

    I had a dish contract until today, after 18 months (I could not wait any longer). I just want to recomend to some one still thinking about choosing dish to really think twice. I started with 2oo channels for $29, channels that are most music that i did not like and channels that are mainly commercials selling all kinds of stuff. You could count with your fingers the channels that are really worth it, the rest is garbage but they still sell these as if the top 200 channels. I was not satisfied then so I chose to upgrade to better programing for $49, and the only ‘upgrade’ I got was the regular local channels 2,5,7,11 etc. and more music and selling channels. So I was even more dissapointed! At this point I really had no choice but to enjoy those few channels until my contract was up. As I look back I realize that for the last few months I have really been paying $88 a month!! I have not been able to understand this exceeded amount or how this happened. (but I will find out, and probably add some more comments). Anyway I ask that you think twice before you do any kind of contract with Dish. Take into consideration my experiance and my time and effort to actually post this feedback.

11. 161
    becky Says:
    December 26th, 2008 at 4:58 am

    Yes, my husband is an installer for the actual Echostar (Dish Network) company. Yes, I have been a veryhappy Dish customer since years before he decided to work for them. Yes, even he becomes infuriated with the customer service.

    The problem shown here, and in many of the other posts may not lie so much with the actual Dish Network company as it may lie with a contractor or a reseller. My advice to anyone wanting Sattelite is to ALWAYS go directly through the company you decide upon. Avoid resellers, or at least do some homework on them first. They may offer an enticing deal and then shaft you. My husband is always having to fix what a lazy contractor left behind on an install. He also has to fix other co-workers’ lazy mistakes. So, really, an install problem lies in who is doing the install. Some guys just want to get their jobs done as fast as possible to clock out faster.

    That said, I’ve never heard of having to charge $100 to move a dish into line of sight. My husband tells me stories daily about his job, and I know that he moves stuff and rewires whole houses and never charges a dime for it. Recently, he had to do this and the family (who spoke no English and had an interpreter) was really worried that he would charge them for the “extra service” which is really part of a tech’s job. Boy were they relieved and impressed that they didn’t owe my husband or Dish a dime for what he already gets paid to do anyway. Sounds again like contractors to me. They get paid per job as far as I know – Dish techs get paid per hr regardless of what the work entails. No offense to contractors, but to save money as a subscriber, avoid the contractors and go directly through Dish like we did. We’ve never had a problem that hasn’t been our fault and/or solved promptly.

12. 162
    Brandon Says:
    December 27th, 2008 at 7:19 pm

    We subscribed to DISH about a year ago and had no problems, but we also never changed anything on our package. When a second TV quit getting reception, they came out and fixed it and didn’t charge us (I think the tech guy decided NO CHARGE. DISH wanted to charge $30.)

    All was fine until a few weeks ago. Randomly one morning, the 322 receiver just quit working. It started flickering on and off alternately with no audio or video. I called and they said it was in “recovery mode” and they’d send another one. They promptly did, and it worked fine…FOR THREE DAYS. Then it started doing the same thing. When a receiver goes into recovery mode, nothing can be done except exchange the receiver. I just know it’s going to happen again, and they better be willing to credit my account for the days we’ve gone without television (Now at a combined 15). That’s half a month’s bill!

13. 163
    ruth Says:
    December 28th, 2008 at 6:07 pm

    Have had trouble with dish sinch I got it on july 2008
    Want out of all this phone calls. I took it out through Embarq. But dish is the one I have to deal with now??????

14. 164
    Mildred Berto Says:
    January 1st, 2009 at 4:21 pm

    HELP!!!!!
    HAS ANYONE FIGURED OUT HOW TO WATCH THE “ROSE BOWL FOOTBALL GAME” WHICH IS BEING TELEVISED ON ABC (CHANNEL 4) TODAY AT 1:30?

    IF SO PLEASE POST. I CALLED CS AND THE NICE YOUNG LADY KEPT APOLOGIZING FOR THE SITUATION BUT IN THE END HAD NO SOLUTION TO THIS PROBLEM. I TOLD HER THAT IF I AM NOT ABLE TO WATCH THAT FOOTBALL GAME, TOMORROW THE DISHNETWORK EQUIPMENT WOULD BE REMOVED.

    WHAT IS EVERYONE ELSE USING AS AN ALTERNATE?

    Mildred

15. 165
    Bill M Says:
    January 12th, 2009 at 3:03 pm

    I had a Dish for the longest time, then switched to Comcast which was giving better terms and recently went to DirecTV and am very happy. They credit you when they say they will credit you, the only difference is usually they break in 2-3 bill cycles, ie, $60 credit will become $20 for 3 months which I have no problem with.

16. 166
    Katrina Says:
    January 22nd, 2009 at 11:29 am

    Direct TV is currently holding hostage 144.35 of mine. They keep sending me statements telling me that they owe me this money, but won’t send the damn check. I keep calling though…Bastards!

17. 167
    S. Deatherage Says:
    January 22nd, 2009 at 11:58 am

    Several years ago I cancelled my account with Dish Network by calling them. The person on the phone accepted it and immediately discontinued my service. Note this: they were not sending the signal to my home as they had cut it off by remote control.

    The next month, their regular monthly bill arrived. I called – no help there. In due time, I was told that my service would continue until I cancelled it by mail per the ‘agreement’ printed on the back of my statement. I did write to them, noting I received no tv service since being cut off by remote control. Bills came anyway until I finally reached someone who believe me when I said hell would freeze over before I paid it.

    I spent the next several years with DirecTV – who raised their price by at least $3 every March. Switched back to Dish because of some super special inducement offer. I was informed that not only would I not receive the special offer, I would have to pay the $50 from several years previously. I was very tired that day and hell froze over.

    For my area there is Dish, Direct and Cable [maybe Hughes, I don't know]. These huge companies, too big to properly manage their service departments, but not the billing departments, should be broken up. That’s what they did to AT&T when it was a stable, reliable, good service company carefully watched by Congress. Dish and DirecTV couldn’t get any worse than they are now – and maybe they could find a way to serve their programs a la carte. I am not a sports fan, but I must pay close to $6 every month for ESPN.

    Does anyone else remember the early days of radio? There were three commercials per program and all by the same company: one in the beginning, one in the middle and one at the end. Now, how do you like have the program interrupted by commecials that stay in place on the screen, and others that slide into view and out again. I do not have an attention deficit condition now, but if this type of advertising goes on, I might develop one. How do you like ten minutes of program and five minutes of commercials – a lot of them aimed at the care of our nether regions.

    Can you even imagine the amount of money these companies make? They pay a tiny amount to rent OUR airways, then treat us like sh*t!! If we could find enough congressmen/women who don’t have their hands in the satellite owner’s pockets, maybe we could get decent programing at a decent cost. Too much to expect? Well, hell, isn’t the current administration telling us change comes from the bottom up? We are sure on the bottom here.

18. 168
    Mildred B Says:
    January 22nd, 2009 at 1:29 pm

    Thanks to the above comment, Yes, we should begin a grass roots effort to bombard the satellite networks into treating customers fairly. I have had to fight for the last two years with Dish Network, even reporting to the BBB who really helped me get results. BUT, why should we have to resort to that?

    Yes, I not only cancelled my contract with a Dish Network employee, but also sent a certified cancellation letter, with signature return request included. Hopefully, this will be the end of DISH. Now I have signed on with DIRECTV. Wish me luck!!!!!

    Mildred

19. 169
    Saeeda Newaz Says:
    January 22nd, 2009 at 1:48 pm

    After reading all the comments about Dish network, I don’t feel very lonely in my plight with Dish network. I feel like I am fighting a war for the last three months. My problem started after Hurricane Ike, our DVR started acting funny. We would tape our international channels for about 6 hours, so my husband and I can watch together. Instead of 6 hours, it will tape for 3 minutes, sometimes 5 or 10 min. and it will stop recording. I had to have a back surgery after the hurricane and we did not see what was going on until after about 3 weeks. I called immediately and they sent a tech, number 1,2, 3, 4, 5, 6, still no one knows what to do. After 3 months and countless wait for the tech to show up, the problem still exists.First time they send a new receiver, which we have to change ourself. the new box had the same problem, the second tech said you need a new installation of the wires. His boss said no to this and sent another receiver. Finally I had three receivers, which I kept sending it back by UPS. Lo and behold, when the bill came, they charged me for unreturned rec. $ 275.00. I had tracking numbers, which I gave to them, it still did not work, because the CSR said it showed (tracking no.) that the equipment is in Houston. Well, is it my fault what ups did with the box?
    For three months I have spent countless amount of my time and effort waithing for the tech to show up in the time frame they are supposed to be here and on the phone talking to CSR in Phillippines, who does not know what my problem is. My DVR problem still remains, and know one knows how to fix it or remotely cares to fix it. After we sent a letter to the corporate office, one women called and said I will take care of you, after a couple of calls, she dissappeared. She would not give us her phone number or who she is and where she is calling from. I am at my wits end, trying ti fight this war, I am very tempted to talk to a lawyer or do something drastic. Any suggestions?
    Frustrated and feeling sick to my stomach.

20. 170
    Mildred B Says:
    January 22nd, 2009 at 5:14 pm

    To the last poster, get in touch with the BBB in Denver; info listed below. They get on it REAL fast, and the CSR’s pay attention when you file a complaint. That is the only thing you can do to get any relief from ECOSTAR (the parent of DISH Network). Now go to it!

    Mildred

    BBB of Denver / Boulder Colorado
    WWW: http://denver.bbb.org
    Email: info@denverbbb.org
    Phone: (303) 758-2100
    Fax: (303) 758-8321
    1020 Cherokee Street
    Denver CO 80204-4039

21. 171
    Saeeda Newaz Says:
    January 23rd, 2009 at 12:29 pm

    Thank you Mildred for that information. Actually we did send a letter to our local BBB and they transferred the complain to Denver’s BBB. We were given a case number and then we did not hear anything. Thanks again.

22. 172
    Mildred B Says:
    January 23rd, 2009 at 2:41 pm

    Thank you for your thanks; we need to help each other in these many issues with DISH Network.

    Everyone who is a DISH Network customer should send a complaint to the Denver BBB. They should also request A REFUND FROM DISH for their lack of service; they did not fulfill their contract with customers who had paid for “local network stations” and did not receive ABC programs. If everyone who has issues with DISH did this, MAYBE we could make a difference.

    Following are two names of investigation specialists at the Denver BBB. #1 I worked with on an ongoing basis for several months. Also, the turnover at BBB happens once in a while which necessitates beginning anew, but well worth it. THEY do finally get issues resolved.

    1. Lori Lannholm (llannholm@denver.bbb.org)
    2.”Bernice Alvarez King”
    Volunteer Coordinator & Investigation Specialist

    PLEASE get on board and let’s pull together!!!!

    Mildred

23. 173
    Carrie Says:
    January 29th, 2009 at 8:56 am

    I just love this original post…I really thought we were the only family these types of things happened to. It totally drives a person crazy and wonder why we even HAVE CUSTOMER service. NO ONE is servicing the customer!!!! This world has gone to shit and outsourcing is the MAIN problem!!!!!!!!!! Rock on America!!! Lets keep living so maybe one day the CUSTOMER SERVICE species will either die off or WAKE UP!!!!!
    P.S. Husband is on the phone (as I type this) with Dish Network trying to get our second box working again…after a MONTH of calling!!!!

24. 174
    Saeeda Newaz Says:
    January 29th, 2009 at 1:28 pm

    After three months of war with Dish Network and eight technicians later, I think our problem is solved. It seem to work right now. We got the cooperate office attention by writing to BBB, someone called and offered to give us three months of credit on our bill. He also gave his name and phone number to call if the problem still exists. Only thing we notice works everytime is by writing to the local BBB.

25. 175
    Jamie Says:
    January 29th, 2009 at 2:51 pm

    Dish called me about a great deal to come back.
    While being told over the phone of their big deal I checked the same plan on their website. It was cheaper on THEIR website! I told the sale person that and he said the website was not updated !!!!

    They are so screwed !!!! You can guess what I told him!

    Thank goodness for our “free” HDTV stations!

26. 176
    chuck Says:
    January 31st, 2009 at 8:08 pm

    If you had to talk to forty to sixty mad people everyday that are mad and treating you like its your fault would you have a good outlook on life?
    I work in tech support everyday and we are required to ask how are you today? and depending on how you answer that question generaly is how you are going to be treated. i e if you say im your worst nightmare then expect to be treated with the same attitude that you are being treated. and fyi 100% of calls for dish and direct are monitered they say that they may be but they all are.

27. 177
    cristian Says:
    February 1st, 2009 at 11:17 pm

    Dish Sucks,,,,,its really bad to say this but dish suck I am one of their employees but it is unfortunate that they dont even provided the channels they said they offer, I recentely upgraded my system to HIgh Deefinition….. just what the channels they say you are supposed to received with the DISH LATINO MX WITH UNLMITED HD PACKAGE sucks, the channel listing guide that comes with the receiver its totally diferent from wht yoou are to receive, then when you call CSR they dont know what you are talking about those channel that are located on the cusomer chart guide dont exist or dish no longer offers them, because dish is so cheap to pay the cable comnpany for those channels, dish employee whois very pissed off about services, Then when you call to upgrade some one in India ,China, or else where lied to you about your regular bill or monthly statement, I was lied about my monthly payment by some Mexican Dude ITS Ashamed that some 500 fortune company has some ignorant and unprofesional employees working for them, also dish dont offer any good MEXICAN, SOUTH AMERICAN CHANNELS, SWITCH TO DIRECT TV I ‘M. EVEN THOUGH I’M A DISH EMPLOYEE………SUPERVISOR FOR GOD SAICK…. HOW BAD ITS SUPPOSED TO GET…. SWITCH OVER EVEN COMCAST IS BETTER ………………..REPLY BACK TO MY E-MAIL I DONT CARE FU………….———*******************

28. 178
    Silas Shelburne Says:
    February 3rd, 2009 at 12:27 pm

    Well I switched from Direct to Dish about a month ago because Direct was canceling chanel 5 my favorite in the morning. Anyway this Miles Smith comes to install Dish, I have 4 tvs. He gets done and leaves, the tvs in the back have never worked right and the other two goes off by their self. While all this is going on ive called Miles several times which he says ill be right there to fix your problems. He’s never showed! Well I get my bill and its 10 dallars more, so I call Dish and go through all the bull shit. Finally they say the receiver has to be hooked to a phone jack or its 10 dallars more a month. I have a phone jack in my bed room not 3′ from the tv, but he put the receiver where theres no phone jack. I even asked him to put it in my bed room, but he said it would be easyer this way. All it boils down to is they wanted 10 more a month, if they don’t get it strait im going back to Direct!

29. 179
    Donna Says:
    February 9th, 2009 at 7:59 pm

    I have one better. Husband called
    dish network on Nov. 14 2008.
    We had Directv for the last 13 years and they did
    not want to give us a good deal on upgrade. So we got Dish. My husband was told that our bill per month would be about $77.00 a month. Fine I said.
    Then we get the credit card bill, $79.99 one time charge. Next credit card bill $125.00 for the first two
    months service. Then a credit card bill for $94.00
    Husband calls talks to 6 different people. Finally a supervisor. bill comes down to $74.18 for the first three months, then $84.79 thereafter this was on February the 4th. Got bill in the mail today for $118.00
    First I call, get so MAD I TELL THE GIRL SHE IS DUMBER THAN A BOX OF ROCKS!!!!!!!!!!!!!!!!
    I hang up on her and called my husband. Husband comes home call dish to have someone else tell him a bunch of bull@#&*. And another price!!So I am Going to the S.C. Attorney General’s Office, and The BBB, CONSUMER AFFAIRS AND THE FCC. Because what they did was False Advertise Their Service, they did not stand by the quote they gave when the service was ordered and they have billed us for over $400.00 in less than Three Months. May husband wrote everything down from day one, everyone he talked with and the prices he was given, I guess they think people are stupid, THESE ARE HARD TIMES AND IF THEY THINK I’M LETTING GO OF MY MONEY BECAUSE THEY ALL SAY SO THEY HAVE ANOTHER THOUGHT COMING AS MY GRANNY USED TO SAY!!!! You See My Husband and I own a Business in S.C. and It is MY JOB TO KNOW THE LAWS GOVERNING ADVERTISING, AND THE PRICES I QUOTE OVER THE PHONE. DISHTV HAS MESSED WITH THE WRONG ONE THIS TIME!!!!!!!!!!!!!!!!!!!!!!WILL LET YOU KNOW THE OUTCOME. GLAD I HAD A PLACE TO VENT POOR HUSBAND HAS TO BE TIRED OF IT BY NOW. THANKS A BUNCH

30. 180
    cathy Says:
    February 15th, 2009 at 4:57 pm

    Yes Dish Network does monitor alls calls. I know first hand because I used to work there.

31. 181
    Gar Says:
    February 17th, 2009 at 1:41 pm

    Heres one,

    We’ve been with Dish Network since early 2004. Our house burned down late august 2007. 2 of the 3 receivers were destroyed. I was released from the hospital 2 days later and contacted dish network about the destroyed receivers and had my service temporarily suspended pending relocation. Early Oct 2007. In a new place and had dishmover install new dish and upgraded to a dvr. I again told them about the two destroyed receivers and asked them to change the name on the account to just my name. It had been a joint account with my sister who owned the house but she moved to a different location. The told me everything would be changed and they would contact the insurance company to cover the cost of the lost receivers. Early 2008 I see the name on the account is still wrong and that I am still carrying the 2 destroyed receivers on my account so I call again and they said they would handle the matter and change the name on the account. A couple of months later same thing, wrong name and still paying for 2 destroyed receivers. Call again given the same song and dance they change the name and contact the insurance co. yada yada yada.

    Late July rolls around and I start having problems with my dvr. They send me a new one. It fails after a 3 days won’t record but can still view the channels. They send me a new one. It doesn’t even work so I keep the first one they sent me even tho it won’t record. They arrange for a tech to come out and check the install for problems. He says everything is fine and he brings a “new” dvr. He plugs this one in and it doesn’t even power up. He goes and gets a second one from his truck and this one works. He leaves me his home number to contact him if I have any problems. The next day I start having the same issues as the first dvr that started this mess. I call him and he comes down and brings me a “new” dvr. He installs it and waits here with me for several hours to make sure it works properly. It fails. Right in front of him it fails. He is pretty disgusted. The next week he hand delivers a dvr that he had tested at his house. I’m still using that one and have had no problems. He doesn’t charge me for the last 2 house calls. But this takes to the first of Sept 08 to fix.

    I look at my bill and the name is still wrong and I’m still paying for the two destroyed receivers. I call, speak to a “supervisor” and they guaranteed that all would be fixed by the next billing period. I get the October bill and the name is fixed but I’m still carrying the two destroyed receivers from August 07. I call and am again “guaranteed” that this will be fixed. November every thing is back to being messed up. The wrong name, two destroyed receivers. I call and am assured it would be fixed by december. Same thing in december. January 09 I call and get into a shouting match with a “supervisor” and am hung up on. I call back and actually get a competent tech who actually makes the changes. So I get my bill for last month. Both destroyed receivers are off it and the name is correct.

    Yesterday morning I wake to the sound of the dish network recorded message “our records indicate you have two deactivated receivers you need to send them back in a box that is being shipped to you” ….. I sigh heavily. I call dish network and they want the account number and name. “That’s not correct name we have on account sir” so I guess its the wrong name again on the account and guess what… I was right!!!!

    Needless to say I was pissed. I have overpaid by $160 bucks for 18 months because they would not remove the destroyed receivers from my account. They say file a claim with the insurance company but the time limit for that has passed. And the Insurance Co. said that Dish Network needed to file the claim as they owned the equipment. The property has been sold, the wreckage hauled away to a toxic waste dump. They seem to have this difficulty in basic comprehension that “DESTROYED IN A FIRE” that gutted a 3 story house and burned so hot it destroyed 2 vehicles parked over 100 away would leave a working device to send back to them.

    So after yesterdays failed attempt to explain the simple facts to them again, and the fact that Fisher Broadcasting will not allow Dish Network to carry ABC anymore, I called DirectTV. They’ll be here on the 28.

    I’m contacting the BBB and I’m gonna contact Fisher Broadcasting to see if they are interested in customer abuse because there are several neighbors here who have had a lot of problems with Dish Network customer service.

32. 182
    Mildred B Says:
    February 17th, 2009 at 3:00 pm

    Everyone should get smart like you and drop/change their service. AND, yes, the only recourse is the BBB. That will get their attention, believe me!

    Also, Fisher Broadcasting will not allow Dish Network to carry ABC BECAUSE Dish does NOT want to pay for their service. They want it FREE! How do you think DirecTV can negotiate their contract to avoid problems for their customers, but DISH Network cannot?

    Just wondering, since you say several neighbors have also had problems, where are you located? Seattle?

33. 183
    Srini Kannappan Says:
    February 17th, 2009 at 4:49 pm

    Dear Customers, PLEASE DO NOT SUBSCRIBE FOR ANY DISH NETWORK SERVICES. THEY ARE THE WORST IN THE WORLD. NO ETHICS AND THEY ARE CHEATERS. In my case a solicitng company offered TV programming for $19.99 and when I got the bill, it was $54.99 and I had to fight to make it to $31.99 and now (Feb 24,2009) they raised it to $36.99.

34. 184
    JM Says:
    February 18th, 2009 at 2:53 pm

    I understand this man’s frustration; he is a saint for hanging in there this long. However, I must tell everyone that reads this far that my HD Dish Network DVR rocks!!! It is worth ANY amount of cust. service frustration.

35. 185
    jay in Idaho Says:
    February 19th, 2009 at 5:24 am

    I started with direct many years ago and the cust service sucked. In fact one time on direct hold I had time to surf over to the dish web site. I switched right after or even during that call. At first dish was so much better but after a couple of years the newer smaller company started to go down hill too. I really have lost track of how many receivers I have had (7 to maybe 10) and still I get a run around. bottom line is that they both have no concept of customer service. either way sooner or later all will suffer with either company. I’m thinking of just turning the TV off and reading for a few years.

36. 186
    Gar Says:
    February 19th, 2009 at 6:00 am

    I’m up here on whidbey island. We finally got cable coverage over most of the island in the mid/late 80’s. But no provider wanted what they considered a marginal market so it seemed that there was a different cable provider every 3-4 months. We’re relatively rural in most places and you could find 3 different service providers in the same small area.

    I would stay with Dish Network but with the loss of ABC and this inability to fix my account have drove me to a competitor. I’m a 100% disabled vet. Mobility issues and medication keeps me home most of the time. So hobbies, TV, computers and other distractions are welcome.

    I got the corporate number and am going to call them today and explain the situation to them. If they want to discuss breach of contract I will claim the same thing since I pulled out my contract today and I was guaranteed all local channels. That not happening without ABC.

37. 187
    Gar Says:
    February 20th, 2009 at 12:53 pm

    Ladies and Gentlemen of this board.

    5 minutes. It took less than 5 freaking minutes for my problems to be resolved. I called the corporate number and talked to a very professional gentleman who took the two destroyed receivers off of my account. I ask him about how much was owed for the receivers and he said that since I had overpaid he would just remove them with nothing further owed. I consider this relatively fair. It is just a shame that this couldn’t have been handled at a lower level. It shows definite lack customer service at the lower level as I never should have had to gone to the corporate offices to handle such a minor matter.

    Anyway, I’m pleased. Had this had happened last time I called I would still be with dish, even with the loss of ABC.

    So I recommend that anyone with customer service problems use the corporate number. Maybe if enough people do they’ll realize that there is a problem with their customer service.

38. 188
    Mildred B Says:
    February 20th, 2009 at 5:45 pm

    I am glad Gar finally found the right person that could and did solve his problem. Most times that is usually the problem, however, it is difficult to locate the person who has the knowledge and know how to correct problems. We should ALL save that email for future reference. Whidbey Island is not too far from the Northgate area of Seattle, but does have barriers to access (namely trees). A house near us had burned and I wondered if it was you. Anyone who has difficulty with CSR at DISH has a right to try to correct those problems!

39. 189
    puget_islander Says:
    February 23rd, 2009 at 8:56 pm

    I too experienced the broken promise of my $49.99 refunded on my first dish bill. I do not believe in letting company’s get away with this… they just think we are not paying attention, or not smart enough to follow the paper trail. Well I called my retailer twice daily, called Dish twice daily for 3 months.. I did get my $49.99 credited.. but have not been able to resolve any other issues.. such as I have no idea what they are billing me for becasue it’s all in a big lump on my phone bill, crummy reception, loss of signal .. and many more. Will be leaving Dish.. soon! Maybe we won’t have live TV… we’ll just watch movies!

40. 190
    Ralph Says:
    February 26th, 2009 at 9:48 am

    As a DISH retailer (and tech) I am sorry for what some of you have gone through. As a general rule I advise all our clients to NOT call the DISH 800 number. Heck, I can’t stand calling it. I have them call me first….always! About 95% of the time I can help them without them having to call DISH, and if DISH needs to be called, we do the calling. We’ll go through the frustration rather than the customer.
    As far as the $50 refund, as far as I’m concerned, if there was a local retailer involved, he should have been more agressive in this. If all else had failed, they should have offered to make good on it somehow.
    Yeah, it isn’t their fault, but good customer service and a good reputation is worth way more than $50.

41. 191
    Ann Says:
    February 26th, 2009 at 2:13 pm

    I WILL NEVER,NEVER,deal with DISH NETWORK again,as soon as I get from under this 18 month committment
    customer service is the WORST of the WORST,on the phone 20 and 30 mins at a time,I have sooooooooo
    many problems with Dish and get this my service was cut off for a month because my husband got laid off and
    I didn’t have the money,My next bill was higher then all the months before,Yes I call customer service,was told you pay ever when your service is OFF,I’m going to write to BBB and State Attorney General’s office,thinking about paying $200 just to get out of 18 month committment

42. 192
    Ralph Says:
    February 26th, 2009 at 5:54 pm

    Some more advice I would give is…

    buyer beware.

    Do not ever sign anything unless you KNOW what is in the agreement and you agree with it. It IS an AGREEMENT between you and DISH…it outlines not only what DISH will do but what you will do also. DISH is not obligated to do anything that is not in the agreement. Free upgrades and free service calls are not in there, so you have no expectation of it. The so-called “good deals” you get by switching back and forth are current promotions offered to ALL new customers that qualify. Don’t gripe about 18mos or 24mos if you agreed to it and signed.
    If you didn’t know what you were signing, you should not have signed. If you do not like something in the agreement, do not sign. If no one has explained anything to you, do not commit to anything. KNOW what you are getting into. You do not have to abide by anything that is not in the agreement, but neither does DISH.
    The agreement explains the Dish Home Protection Plan and the $29 service calls. The agreement explains that the equipment is leased and that you are responsible for it. Yep. It’s in there, and your signature on the agreement indicates you agreed to it.
    Your agreement also says that you agree to make regular payments. You are not free to just decide to not make a payment. If you miss a payment that you should have made, there is nothing illogical or unreasonable that the following bill would be for two months. The 18mo agreement is a legal binding document, and if DISH has not violated any of the terms stated within it, neither the BBB or the Att Gen can help you. It is unfortunate that people get laid off, but DISH has no control over that.
    Also, understand that DISH is a RE-BROADCASTER of channels…they do not OWN the stations or channels. They do not control what the channels or networks do. They do not own ABC, NBC, etc. Situations change, and the issue is often with the channel or network owners, not DISH itself. ALSO, it is in your agreement that DISH reserves the right to make programming changes with or without notice. Yep, it’s in there!
    The agreements are not easy to understand, and there is alot in there. I have a seperate form called a “Customer Affirmation Sheet.” It explains the serious “fine print” of the agreement in plain, blunt English. The customer has this explained to them twice 1) when they sign up and 2) At the install. After the 2nd time, they sign the sheet indicating they understand and agree to everything. This has eliminated people saying “You never told me that.”
    I am glad that some of you have had good results with using the 800 number, but I still think a local, REPUTABLE, honest retailer is the way to go. As a retailer and a technician, I have contacts that the average person doesn’t have….all retailers do. How much they’re willing to help makes the difference.
    Don’t pass a blanket judgement on all of us just because there are bad ones out there.
    Many comments here are very true. Training is very lacking. I often have to tell the CSR how to do things on their system, such as build and close a work order for an upgrade. I used to get angry, but one of them shared with me that they are not provided with good training in that area. I felt like a jerk. I was just making matters worse, and it isn’t the CSR’s fault. They are not paid well, undertrained, and they have to bear the brunt of people’s anger at a system they didn’t design and cannot change. The reason they may get uncooperative with you is that they are not paid enough to take the crap that some of you spew, and they didn’t personally cause the problem.
    Yes, I know alot of you have valid complaints. The larger a company gets, the more inefficient it gets. I get very frustrated in dealing with them, too. But blasting away at people who do not own or control the system simply reveals immaturity. CSR’s are just that….CSR’s….no more. They are hired employees who can only do what they are allowed to do.
    Some of you are under the impression that DISH owes you more than they do. If DISH has violated their word to you in an agreement, then so be it. If they haven’t, you have no complaint.

43. 193
    Jim Says:
    February 28th, 2009 at 12:24 pm

    Sorry about the problems you had with Dish Network. We have had Dish Network since 2000 and only had a need to call their service twice.

    In our case both issues were resolved quickly and without headaches. We love our DISH!

    After a dozen years of grief with Charter cable company, I guess anything would be an improvement. I guess it might just depend on which CSR you get on the phone.

44. 194
    Gar Says:
    March 1st, 2009 at 1:28 am

    I got my Direct TV installed this morning. The appointment was set between 8:00am and noon. They show up and 8:03 and in 35 minutes were done and gone. I called Dish Network about an hour ago and they offered me the moon and stars not to drop them. A day late and a dollar short in my book. All their equipment is now sitting on my living room floor waiting for shipment back.

    As I was closing the account they told me that I didn’t have to pay the new bill as I had paid up to March 2nd already. They told me they would send me a box for the dvr and satellite equipment. The new bill was $75 and I said fine and hung up. I got to thinking, $75 is what I was paying with the 2 destroyed receivers on my account and the new bill should reflect that I had had them removed. I got the bill from my inbox, opened it up and sure enough the $75 reflected the 2 boxes that were supposed to be removed from my account.

    *heavy sigh*

    Thank god I dropped them. Anymore BS and they would be hauling me off in a straight jacket.

45. 195
    stan Says:
    March 17th, 2009 at 3:11 pm

    just put in dish and the price i was quoted and the bill i got are two differant things. was told by Kelvin the salesman that if i didnt like Dish i had 7 days to cancel. when i went to cancel it on the 4th day i was told i only had 3 days to cancel. can hardly wait for march 12 2011 to get rid of Dish.

46. 196
    Mildred B Says:
    March 17th, 2009 at 5:37 pm

    Stan,

    Get in touch with the Denver BBB IMMEDIATELY! There is also a website where you can file a complaint. Ask the BBB to commuinicate with Dish Network to let them knnow you are NOT going to be held hostage, NEVER! Do NOT stay with them, change immediately and tell them to pick up their equipment. THEN, send them a letter, “certified, return receipt” sign your name, on the cc list add an attorney name, after the name type
    name, Attorney at Large.

    That is what I did, twice. They finally stopped billing me when I would not return their telephone calls. I am so happy to tell all of you I am not with DIRECTV, very satisfied.

    Good Luck.

    Mil B

47. 197
    Gary Green Says:
    March 17th, 2009 at 10:07 pm

    I am sick and tired of channels breaking up like there is a storm close by when I know for a fact it is the station or dish. Fox network (channel 21 in our area) is very bad. Every time Idol comes on there is problems with the breaking up and sometimes the picture will go pink completely and stay that way for 30 seconds or more. I am fed up with the annoyance. I called my son and he is on Direct TV and their picture was fine. I had no choice once I bundled my phone and internet and Dish network but am fed up with this interruption. I want something done or back to Direct TV I’m going!!!!

48. 198
    Cliff Rogers Says:
    March 20th, 2009 at 10:37 am

    Dish is an untrustworthy company that lies over the phone to get a contract and then denies the lies and asks for proof they lied. I was assured that I would not have a contract commitment if I signed with Dish. Also the cost would be $48 and change a month. They lied! They now tell me they have no record of that agreement and that I have a two-year contract. Also, my bill has continued to increase. It is now $69.00/month in less than a year after signing with them. When I called (multiple times) to talk to a representative, I finally received a man in the Philippine Islands that spent most of the conversation apologizing for not speaking English very well. I finally hung up in frustration with my resolution to the problem.

49. 199
    Mil B Says:
    March 20th, 2009 at 1:10 pm

    First to correct a misspelled word:
    “I am so happy to tell all of you I am NOW with DIRECTV, very satisfied. Mil B on Mar 17th 2009 @ 5:37 pm”

    TO Cliff Rogers above: Contact the Denver BBB immediately! Even when I cancelled my contract with DISH Network, they still continued to bill me and threaten me if I didn’t pay up immediately. That is when I sent the Certified letter with a request for signature and on the cc list added my attorney’s name. I understand they are losing many customers but that is because of their poor CS reputation. If you must deal with them, ask to talk to a “SUPERVISOR”.

    Goodluck.

50. 200
    tom bailey Says:
    March 20th, 2009 at 9:50 pm

    ya dish’s NON-customer service is right i’ve been with them for 6 months now and have called them almost every month. my bill changes all the time, usually goes up, never recieved my $50 visa gift card or my $150 gas vouchers, swapped out my hd recievers for standard ones and was promised they would swap them out again for the dvr for free, well now they tell me i have to pay $100 for the reciever or sign up for another 24 month contract. DISH NETWORK’S SUCKS IN MY OPINION. why would i want another 24 months of bullshit.

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