Dish Network Customer Service SUCKS

531 Responses to “Dish Network Customer Service SUCKS”

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1. 201
   CJ Says:
   April 10th, 2009 at 2:23 pm

   Psst…Gar. Would you mind sharing that corporate number?

2. 202
   Gar Says:
   April 10th, 2009 at 3:55 pm

   Here ya go,

   303-723-1000

   I thought I posted this a several days ago but when I hit submit my post disappeared.

   who do I complain to about the customer service on this site:)

3. 203
   Maynard Says:
   April 22nd, 2009 at 11:16 pm

   I have had pretty good service with Dish over the past 8 yrs. This includes a couple of moves during that time period. I had some problems after I upgraded to HD a couple months ago, but I made sure I wrote down verbatim what was said, names and ID numbers of people I spoke to, plus dates and times and rates quoted. When my bill came $20 higher than expected, I CALMLY called back and spoke politely to a supervisor. I am now getting HD Gold 250 for 42.99 a mo. Each time I call I gave dates times ID numbers and exact quotes and hold them to it. No yelling or getting irate… I think that is the key. I have been happy with Dish. My mother has had terrible service with ComCast.

4. 204
   Tim Says:
   April 24th, 2009 at 2:16 pm

   Dish customer service is the worst. I had every thing they offered $100.00 month and some change. I had auto pay and one day out of the blue they left a message for me at home. That I would no longer get a bill because I had auto pay. A person has the right to know what they are being billed for RIGHT? So I called the customer rep assured me she would take care of it.

   I got a bill for a few months then no bill. So I called again. Again the customer rep said they would take care of. Well a few days ago I had another message guess what? Same thing I won’t be getting a bill.

   So I called again. This time I was pissed half a dozen calls and still they can’t get it right. So this time I canceled my premium chanels. I’m getting rid of auto pay. And looking at direct and comcast.. It’s not to much to expect a bill to see what you are paying for.

   VERY UNHAPPY

5. 205
   Joe Says:
   May 1st, 2009 at 1:02 pm

   I thought our cable service and cost was bad till I read some of ‘these’ comments about Dish. As much as I hate it, I think I’ll stay with cable!

6. 206
   Gar Says:
   May 2nd, 2009 at 4:56 pm

   I’m starting my third month with Direct TV and I’m quite pleased with it. I had only one question and it was taken care of by a very knowledgeable rep who fixed the problem instantly. I didn’t have to keep calling back to play russian roulette in hope of getting a competent tech to fix the problem. Add in the price, channel selection and features and I’m kicking myself that I didn’t switch earlier. But I’m a believer in customer loyalty. Do right by me and you have a customer for life.

   I’ll never go back to Dish. I’ll go back to cable or (shudder) broadcast before I do business with DishNetwork again.

7. 207
   puget_islander Says:
   May 2nd, 2009 at 5:08 pm

   Called Dish yesterday… took 45 minutes out of my very busy day… to find out that I could not change my program options … wanted to drop some programing and switch to HDTurbo Gold. Was told they do not have it in my area… now I’m between Portland, and Seattle.. so it’s not like I live in no where land. Why do they offer it if they can’t supply it. Was told to call back every month to see if they added it to my area!!! Like I have 45 minutes to spend every month talking to someone that has to put me on hold every 2 or 3 minutes…. and not get the programing, or options they offer. Have not been happy with Dish since we got it 1 year ago.. will switch back to Direct once our contract is over. Channels go mosiac very often, can’t get abc .. cause it comes out of portland and they can’t get the contract renewed… at a reasonable rate. Our DVDR freezes up and when we call for help we get someone we can’t understand… not happy!

8. 208
   VICKI Says:
   May 4th, 2009 at 7:40 pm

   THE TECH THAT HELPED ME WITH MY DVR BOX, WAS MOST HELPFUL. HIS NAME IS MICHEAL.HE TOLD ME THAT OUR BOX WAS OUTDATED, SO HE TOLD ME WHAT TO DO, AND NOW OUR BOX IS WORKING JUST FINE.THANK YOU MICHEAL FOR ALL YOUR HELP. BY THE WAY, MY CELL PHONE RAN OUT OF POWER.THAT IS WHY WE GOT DISCONNECTED.THANKS AGAIN,VICKI & WALTER BUTLER.

9. 209
   Thomas Carpender Says:
   May 5th, 2009 at 10:22 pm

   I bought 2 DTVPal DVR’s, $250 + shipping @, from Dish. They work great. I found out that the model 21.0 dish remote will work very well with the above mentioned unites.

   I called Dish and spent an hour on the phone to have them tell me that they won’t sell me the remote. You see the DTVPal DVR doesn’t require a monthly fee because it receives it’s signal over the air with a regular TV antenna so why should they give a dam about us. They tell me that if you don’t have an account with them they won’t sell you accessories even though your a good customer. They told me to try their retail stores but they have none at least none that can get accessories. They told me to go to ebay and maybe I could get one. Is this any way to do business?

   If you are thinking of doing business with Dish I’d advise you to get cable. If your thinking of switching from dish to cable do it now.

   VERY VERY UNHAPPY!!!

10. 210
    Joe Says:
    May 6th, 2009 at 12:18 pm

    To Thomas Carpender,
    I don’t know if this will help, but sounds like a ‘universal remote’ might solve your problem: buy it from a reputable source! Or, write or e-mail directly to the manufacture-they can usually help. Good Luck! Joe

11. 211
    TONY EDWARDS Says:
    May 6th, 2009 at 4:34 pm

    BAD SERVICE DOSNT EVEN COVER IT !!!!!!!!!!!!!!
    I cancelled dish back when they lost C B S THEY were going to send me boxes to return thier equipment ,that took them 5 months to get that to me.I then sent them back thier crapp in jan,in feb I called them because they sent me a bill for $184.90 it took them fifty minuts
    to finaly put someone on the phone that could help me
    they told me that thay had recieved the recievers and that it would be removed frome my bill.
    four months latter i get call from a collection company
    saying i owe them $184.90.I call dish network may 6th
    to tell them what has happend and again 45 minuts on the phone and they say they never recieved the equipment .I then explained to them how can they at one minut tell me that they have it and the next minut tell me that they dont and that it is my responcabilaty
    and that they are not going to take it out of collection
    I COULD GO ON AND TELL YOU ALL THE PROBLEMS THAT I HAVE HAD WITH THESE PEOPLE BUT THAT WOULD TAKE ALL DAY
    LONG STORY SHORT THIS IS BY FAR WITH OUT A DOUGHT THE WORST COMPANY I HAVE EVER HAD THE MISSFORTUNE OF DEALING WITH AND IT IS STILL NOT
    OVER.STAY TUNED FOR THE NEXT EPISODE IN HOW TO GET SREWED BY DISH NETWORK!!!!!!!!!!!
    THEY MORE THEN SUCK AND I AM TO NICE A GUY TO SAY WHAT I WOULD LIKE TOO

12. 212
    Thomas Carpender Says:
    May 6th, 2009 at 5:21 pm

    Well Joe here’s the thing. I spent over five hundred bucks on their equipment and I want a twenty dollar remote that I know works with my equipment and they won’t sell it to me.

    The ‘universal remote’ is a great idea but where are you going to get an RF learning remote for twenty bucks?

13. 213
    Pamela Says:
    May 14th, 2009 at 3:50 am

    I hope you don’t take offense to this but I read your posting top to bottom a couple of times and really the problem is with the retailer. You don’t sign up with a commitment with Dish Netork when you purchase or lease through a local retailer. Any commitment you entered into would have been with the retailer. So any discount you should have been recieving should have been coming through the retailer, not Dish Network. Sounds like the retailer is the one giving you the run around. Sounds like he is referring you to Dish Network to dodge the blame/responsibility when he knows that he himself is to blame here. You should go to the local retailer and demand a copy of all paperwork to do with the transaction: reciepts, contracts, commitments papers and anything he has supposedly sent to Dish Network. I can almost guarentee when you look into the paperwork (but I highly doubt this shady retailer will give it to you) that any commitment and/ or contract will be between you and the retailer.

14. 214
    David Says:
    May 20th, 2009 at 7:50 pm

    Surprised there are no rants here on the new Smart Card fiasco…we begged for the new card for our upstairs, “dumber” receiver; got it and it “only” took 3 hrs of phone tech work to make it work, lol! We were assured we would not need a new SC for our slightly smarter old style downstairs PVR receiver.

    Alas, last Thursday, May 14, we got the dreaded New Smart Card Needed from that receiver, too. After 6 days of daily calls to SmartCard Customer “Service”, they tell me it might be here tomorrow, Wed. May 21, or it might not…They could have sent cards for both receivers, they could have given customers more than 3 days notice before 99% of their paid for programming goes Poof! They coulda, woulda, shoulda…Customer “Service” across the US, in many industries, is simply non-existent, and DISH may be the ugly example.

    No one at DISH really cares about any current customer, imo. It is populated by front line grunts that are unempowered/uninformed and “backed” by day dreaming mgrs that think ol’Charlie is going to take care of them. The company is almost “governmental” in their poor response, layers of madness, and bureaucratic bs, imo. Thanks for listening.

15. 215
    Dale Wiskerchen Says:
    May 21st, 2009 at 2:14 am

    Promises,Promises,Promises,Lies,Lies,Lies. I have never gotten the same reason for my delima. I have been paying monthly payments for n

16. 216
    Dale Wiskerchen Says:
    May 21st, 2009 at 2:28 am

    Dish Network is erasing my comments I am a 77 year old man being billed for services I am not getting…….

17. 217
    Now a Cable Dog Says:
    May 21st, 2009 at 3:16 am

    I had Dishnetwork for a couple of years. Signed up for an “international package” that required a “Super Dish” in addition to a regular Dish. Initial installation was a pain in the neck. Took a couple of trips (one for each Dish), several interminable phone calls, wait all afternoon for some contractor in a Datsun to show up – the usual bullshit. Naturally, we’re charged a hefty amount for all of this “premium” service.

    Couple of months ago, we start having severe problems with reception. Local channels going out all the time, for hours at a time, with a misleadingly upbeat error message. (“Don’t call us; we’re aware of the problem and we’re working on it!) So we call several times to complain. After several complaints, Dish grudgingly agrees to extend us the “courtesy” of sending a technician out to take a look at no charge to us! Yippee, we’re in Dish Heaven.

    So the Dish guy comes out and pokes around on the roof. Comes down and explains that our neighbor has been wired in to our two satellite dishes. “Say what?” We ask. Yeah, he explains, some Dish contractor came out and wired up our neighbor to piggy-back off of the satellite dishes that we paid for. Our answer is simple: “Unplug the guy.” “Can’t do that,” Dish Guy tells us. “I’m not authorized to go unplug paying customers.” “Here’s a phone, we answer, “call 1-800-Dishnetwork and get authorization.” Dish Guy says he can’t do that, but he will “fix” our service. So he fiddles around, says our service is just fine, and that he will follow up to have our neighbor disconnected.

    Problem resurfaces soon after the guy leaves. I call up and yell at some people at Dish, lose 1 ½ hours out of work day and can’t get anything resolved. Aristotle at the wrong end of an “800” number wants to give me a lesson epistemology. (“How do we know that it was a Dish representative who installed your Dish?) Tough job market for philosophy PhDs.

    We call several more times, waste hours on phone and can’t get problem resolved. So my wife agrees to sacrifice the obscure foreign language package (only available through Dish) so that we gave leave this hell. The cable company has an offer running and its service can’t be any worse that this.

    Now Dish is charging me, of course. Typical shakedown.

18. 218
    Christina Says:
    May 26th, 2009 at 7:20 pm

    I’m so glad to be out of my Dish contract. The worst service ever!!!
    Two years of the worst satellite service of my life.
    I immediately went back to Directv as soon as my contract was up.
    I had only switched to get the lower prices and amazing sign up deals they promised me if I would switch. I never got any of the promotional items Dish promised us when we switched and every time it rained I didn’t have a signal.
    I only pay $10 more for Directv and it is well worth it, I have more and better channels and excellent signal.. it has rained here all week and not once has Directv signal failed me.
    Dish not only failed to follow through on the offers promised to me upon sign up..but also held me hostage to their shoddy service by telling me that in order to cut off (during the trial period) I would have to take down and return their dish and equipment at cost to me.

19. 219
    Brian Says:
    May 27th, 2009 at 6:43 pm

    The other day, I got an e-mail from Dish saying my bill hadn’t been paid and my service was going to be shut off. I called them, and they said it had been 10 days since they had billed me and they hadn’t received payment yet. So now they only give you 10 days from the date they print the bill before they start threatening to shut off service. What they neglect to mention is that it takes them up to 10 days just to post a payment. So one is going to get this threatening e-mail no matter what. Dish is a joke.

20. 220
    Brian Says:
    May 27th, 2009 at 7:03 pm

    As for contacting the BBB, the BBB never does anything other than send a letter saying any case I open is closed-information only. The BBB is worthless now.

21. 221
    Terri Says:
    May 30th, 2009 at 11:22 am

    Satellite television is a market that is hard to do much with. My discovery was that the same group handles the sales of both DIsh Network and DirecTV, so the old trick of playing one against the other for a better deal no longer works. Incidentally, it was the wonderful customer service rep at Dish that told me that they handle both services. It stands to reason that the level of service will be similar, as there is little incentive to do better without competition.

    For us, our choice was made based on a channel that we desired that Dish Network offered and DirecTV does not carry. It helped that Dish also has a few more channels than DirecTV did in a comparable package.

    Your rant was warranted, and as petty as it might seem to some, I would have pursued the issue just as you did!

22. 222
    chud Says:
    May 30th, 2009 at 3:39 pm

    I have been with Dish Network for 10 years and have seen the serivce go from outstanding to crap. The first thing that really bothered me was that last year, they kept raising my bill when it was “america’s top 100″ I think it was. Then, they really raised the price up, and I decided to change to the lowest package that they offered (family pack), and it was almost the same price. Little did I know, they were tacking on a $5.00 fee per month for not having a phone line?!!! I have never had a phone line since I moved into the house 5 years ago! Anyway, the reception got worse and worse, until I could not even get any reception, went through all their stupid tutorials, and I knew the damn thing was out of alignment, so they said they would have to send someone out to the tune of $99.00 (I didn’t have a cable or a small tv, or I would have done it myself). So I told them to forget it. I called up to cancel a few days later, and got the rudest person, insane person! She said that I was stupid to not know that I would be charged $5.00/month for no phone lines. But then she said that she would “wave” the $99 fee to align the satilight and get it fixed right away ?!!. I told them I’m sorry, I decided to go to directTV. She would not accept no for an answer, and this went on for 20 minutes, and I kept saying I want a confirmation etc, she would not give it to me. I told her my blood pressure was going up, and she still did not stop arguing, and I told her she was being taped, and that I would be putting it on Youtube if she didn’t stop, and she flipped!!! Finally she said she would give me a confirmation the date I canceled (june 2nd). I still don’t know for sure if they will disconnect service. Dish network, if you are listening, your customer service is terrible! Sad to say, Cable is better than this crap! Sorry to see such an awesome company go down the toliet.

23. 223
    ExDish Says:
    June 5th, 2009 at 4:24 pm

    Dish is a joke. Tivo will sue them and Mr. Urgen will pay for stealing engineering (then you will see Urgen try and sue them for something because that’s the way he works). For those in a contract, Dish can’t prove you signed anything and if you haven’t signed it, then don’t (a X works). Another Federal lawsuit is also about to open on this despicable company. If you have DISH sell it because they violate EEOC laws daily. Insider news…they have groups that work together to fire, not layoff, employees. If they laid off their employees like they should, then that would look bad to shareholders indicating loss of revenues (despite they have been losing customers consistently for the last two quarters of 08 and will continue to sharply lose even more for 09). They have plans to open a pay as you go plan which is risky and even more detrimental to acquiring a credit worthy customer. It takes 18 months for them to make penny off the reg’ sub so, why would they do such a thing – despite just getting a warm body? These customers will not contribute to the bottom line for more than 18 months and they won’t have much of a monthly rate to impact revenues. Real smart idea Dish. DirecTv will prevail…besides, they have better service, better price, and better business ethics. Sell DISH, they ain’t going anywhere but down.

24. 224
    ExDish Says:
    June 5th, 2009 at 4:33 pm

    I’ve noticed many of you mention that Dish service is bad. I acknowledge and agree. They outsource some of their call centers to the Philippines. WOW, how did she know that? (ExDish employee) They claim they operate CSC’s in the US (for job market and growth) but truly, as of now and prior to today, they are continuously outsourcing jobs and tasks away from US workers that were once handled by customer management organization. Its all about the money, not about you, the customer.

25. 225
    jeff greenhill Says:
    June 6th, 2009 at 2:04 am

    A man after my own heart, God bless you. Sounds like as much fun as jacking off a bobcat in a phn booth with a fistfull of cockleburrs as granpa used to say.
    Only one Bloggish thang: FREEDOM POWER SKREWS SHEEP TO DEAL WITH, THEY QUOTE YOU AN AMOUT TO SEND VIA MONEY GRAM IF YOU DONT HAVE A VISA OR MC AND THEN A WEEK LATER WHEN THE COLD SHOWERS YOU’RE TAKING ONLY EXSIST TO KEEP YOUR BALLS FROM MELTING OFF IN THE TX HEAT, DO THEY BOTHER LETTING YOU KNOW THAT THEY NEED ANOTHER 100 BUCKS ‘CAUSE THEY PULLED THEIR COLLECTIVE FINGER OUT OF THEIR ASS LONG ENUFF TO CALL RELIANT FOR A HISTORY OF USAGE, AND IF YOU DONT AGREE WITH THEIR ESTIMATE, THEY GET TO KEEP 65 USD OF YOU ORIGINAL 79.40, NOTHIN WRONG WITH THAT , HUH? SHIZZATT!

26. 226
    jeff greenhill Says:
    June 6th, 2009 at 2:06 am

    YOU EXPECT MORE FROM CORPERATE ASS HOLES?

27. 227
    Mark Hall Says:
    June 6th, 2009 at 10:41 pm

    06-06-2009

    Dead people can’t cash checks,

    My mother has had Dish Network for nearly six years. She had it installed for my father and it was installed in his name only,(BIG MISTAKE). They had nothing but problems the entire time they had it. I tried several times to persuade them to have it disconnected but Dish made that proceedure so difficult that they opted to keep paying the bill instead. My father then passed away two years ago and Dish kept billing under his name. Mom called and asked what she could do to at least have the billing put in her name. Dish said that she needed to send them a copy of the death certificate and she complied with the request. Guess what? The next billing still had dad’s name on it, and the next and the next and so on. I finally persuaded mom to have Dish disconnected after countless problems with signal, service and billing. I was on the phone for nearly an hour and we finally were disconnected from Dish service. Now Dish owed a refund to mom for the month in advance payment plus two weeks of down time of signal. The executive I talked to said he had a copy of the death certificate but he was going to have to refund what Dish owed in the name of my deceased father. I couldn’t believe what I was hearing. I asked him, “you mean to tell me you are going to make a check out to my father when you have a copy of his death certificate?” He said yes as the service was in his name. I told him to make it to my mother and told him to write her name down and he said he did. Two weeks later my mother recieved a check in the mail and you won’t believe whose name the check was made out to. Yep, thats right, MY FATHER. I have tried to send a complaint letter to the CEO but so far that has been to no avail. I do hope people who consider Dish Network as a server reads these letters prior to signing up. If they don’t, only we know what they are in for.

    Speaking from experience.

    06-06-2009 (D-DAY)

28. 228
    REAL DISH AGENT!! Says:
    June 10th, 2009 at 11:47 am

    ******PLEASE READ VERY IMPORTANT*******

    Hey everyone I have read a few of the previous posts and I really have to agree with many of you. Unlike some or most of you I am actually a tech support agent with Dish Network. That is correct I work for Dish and I’m creating a post because I think it’s time I let some of my frustrations out here and on dishnetwork.com and I advise you all do the same.

    I have been working for Dish for nearly a year and I have hated every minute of it. I would quit but just like you customers I’m somewhat tied down by Dish because jobs are hard to come by for average people and I’m a college student. I really do understand my customers and I feel sorry for you and in most situations especially I’m really unable to help you and I really want to.

    Anyway on the the nitty gritty….. what Dish is like for employees and customers.

    As we all know every company has its good and it’s bad and I’m sure other customers and employees go through b/s with the other cable and satellite providers. But of course we dont care about other people and it’s about our experiences which i full understand.

    First thing that I would like to touch on are the stupid generic “greeting” and “closing” scripts we have to say to you guys. They are so scripted and they definately don’t sound genuine at all! “thank you for being a valued dish network customer my name is……” and the one that pisses everyone angry customer off “how can i provide you with the best value and service today?” and lastly “have I handled or answered everything to your satisfaction?” Believe me people I hate saying this crap but we get graded on our calls and if we do not say those things word for word we get points taken off which i think is dumb. First of all when people call in it is usually a repeat call so they have heard that crap at least 2 or more times. I mean if you are so valued and we are providing the best value and service you wouldnt be calling us would you? And hell no I haven handled or answered eveything to your satisfaction because you still have no signal and a tech cant come out to you house until 4 days later and it just costed you 29.00!

    I really do care about the people who call and speak with me no matter how rude and mean they can be at the start of the call. I know the customer isn’t angry with me they are mad at Dish but I’m the one that they take it out on because I am DISH for the length of the call.

    I do find it really unfair when a customer has replaced numerous recievers and they keep sending them the same remanufactured piece of crap model time and time again. I know they cant send brand new stuff to everyone but I mean after the 2nd replacement they could upgrade you or something. Also please believe me when I tell you if you are getting “Attention Aquiring Satellite Signal” consider yourself screwed because they really isn’t much that can be done over the phone. All we can do is check your connections and run whats called a check switch test. If the test works then great if it doesnt then be prepared to hear “we need to send out a technician” and it’s a 29.00 or 49.00 and sometimes even 99.00 charge!! I mean at least with cable they repair things that are messed up on the outside for free!! I mean geesh you people pay 5.99 a month for the “Dish Home Protection Plan” that you probably never use and when you need something there is still a fee! But hey if you are one of my customers and you’re nice and I see that you are being inconvienced and you havent cursed me out I usually waive the fee or make an adjustment of your bill for your time without service and sometimes even both. Of course not on every call because I might get caught! LOL.

    This is the last thing that I want to say about Dish. Dish sucks because they dont have any freaking programming that people want to watch and they are always taking down programming “to save passing on the cost to the customer.” I’m sure people don’t mind paying extra to get the channels that they want because I’m pretty darn sure they wouldnt mind waiting to cancel to go else where! But honestly people you have to start going to the contact us link on dishnetwork.com to get your frustrations out because telling us over the phone or speaking to a supervisor will only get you off the phone!!! I will give you a prime and great example of squeeky wheel gets the oil.

    A few months ago Dish and Univision’s contract had expired and Dish didnt want to pay the money that Univision wanted for all the Spanish channels so Dish was going to remove nearly all the Spanish channels. Well that pissed every Spanish speaking person off and they called in for nearly 3 or 4 days and went online and threatened to cancel services and go elsewhere. So what happened???? Dish got back all the channels and kept all their Spanish speaking customers. People do like they did, if you want ALL of your local channels, YES Network, TV One, and any other station people complain and get others to do the same. But send it to the corperate people to get results. Trust me you guys will get what you want because Dish wants and need your money.

    Thanks for listening guys and I hope that you will understand that the people who work for Dish are people too and we do try and help you guys it’s just we are little fish in a big pond.

29. 229
    Pepper Says:
    June 15th, 2009 at 6:50 pm

    Dish Network is HORRIBLE. We always have problems with it. I’d almost rather have our old cable company (who added on $10 every couple of months just for the hell of it. Saying they had to up the rates.. started out paying $39/month and when I cancelled was paying almost $100 a month!)
    Every couple of months my dish just stops working! out of the blue! We call, complain, they say its because of weather or because the dish got moved in the wind, then they send someone out- usually we have to pay a huge service fee for this. We shouldent have to pay just beause their satellite dosent stay put! Honestly I think they flip a lil switch just to get us to have to pay more. Right now I have been without tv for a week. It was slightely raining the day it went out. No wind, nothing… just a slight drizzle. Called today to complain. Went thru a million tests and he said “its the weather, when its sunny out it will work again!” wait…… so I can only watch tv while its sunny out?! I think not. That is when we want to be outside, not watching tv! ANother complaint is that NO ONE that works there speaks English.. its impossible to understand them and they never understand us!

30. 230
    Pepper Says:
    June 15th, 2009 at 7:00 pm

    I forgot to mention in my last post that the people who installed our Dish’s tore our house up. There are now two huge holes in our walls from where they had to drill to put the wires thru. Only the holes are about 2 inches across – which means we had to add caulking in around it otherwise you could see outside!

31. 231
    Joshua Says:
    June 22nd, 2009 at 7:29 am

    Not only that, but the most important reason I discontinued my service with them is because they outsource the CSR’s. I’m not a protectionist by no means, but times are hard everywhere and I’m just not going to support a company that wants my American money, but can’t supply me American jobs. India has a billion people, not my problem they have a heavy caste culture and don’t share their wealth properly. Bad enough the greedy bastards in this country less known supporting a foreign one. Hell they ought to be exporting jobs here.

32. 232
    FL mom Says:
    June 23rd, 2009 at 9:19 am

    I love your rant, especially because i’m going to rant about almost the same thing!
    I had a free installation credit…but guess what…the $99 was on the bill…I FINALLY received my credit..and things were going great until: my DVR broke several months later-Installed in late Jan/early Feb & broken 4/26. The harddrive failed and I could only watch programming if I unplugged the machine over and over again! Not conducive to watching tv or recording a program. Called and CSR said they would replace it by sending someone out. Fantastic! Had to beg and plead for someone quickly because my child and I were involved in a car accident-someone hit us stopped at a red light…and we were homebound. I digress. sorry.
    Back to my story:
    A new bill comes & it says I owe $99 for service. HUH? NOT! Was first told, they would remove it, then 10 minutes later…new guy…said nope because a technician was out in Feb. & I already received a credit for $99. They can’t credit me twice. Huh? The $99 was for an installation credit I was due and promised in the first place with the FREE Installation. I asked to speak to a supervisor, but nope…can’t, pay your bill and then will forward you if there is one available. I’m sure they are not alone..but no go.
    I had previously spoken to on Sunday 6/21 Chris, then Kevin, then Samantha, then Finally Chuck Williams of the Executive Resolution Team. He gave me his number – no 1-800 number & ext. BUT shame on me…I wrote it down incorrectly! And he also called me later that day…but I deleted his message with his phone number…because heck, I had written it down.
    Well, none of the folks I spoke with told me my account was way past due and my service would be turned off. Not one of them. strange. ok, maybe not. Hey, I lost my job a few months back due to the elimination of my department, I’m a single mom, was rear-ended in a car accident, and take my child and myself to physical therapy 3x a week besides going to doctors…things slip. I know…my fault. Once again, I digress.
    Back to my phone call on 6/21. I called them because I received a phone call from UPS saying they were going to pick up a package tomorrow…huh??? Yup, Dish Network set it up. That is when I spoke with Chris, & Kevin & Samantha then of course Chuck Williams. I wanted a simple request: Please call UPS and cancel a pickup to something I don’t have. Simple right? Wrong. See, I had called customer service a month ago when I received an empty Dish Network box in the mail with a note to put the old receiver in the box and send back to Dish. Huh? Repair guy at the end of April took the BROKEN receiver with him. SO, why are they asking for a receiver when it was removed by the repair guy. CSR said it was a MISTAKE, sorry. Don’t worry about it. They have it in their notes, they received it, It was a mix-up …blah, blah, blah…and I should have any more problems about this and will receive no CHARGES. HMMM… sounds good. Ok, too good to be true. The UPS is expecting to pick it up. But, don’t have it. CSR (several of them) say it’s a mistake, sorry, no charges, noted the problem and it should be fine. BUT, I just want them to cancel UPS delivery because according to UPS only Dish Network can cancel a delivery they scheduled. Sorry, CSR can’t call out, don’t have that ability and nicely told me: “Just have your child answer the door to a STRANGER and tell him it was a mistake…there’s no package”. They must not have children! I wouldn’t be home during the day…looking for a job…and don’t want my child (whose 13…but still) to answer the door to a STRANGER and tell him anything. UPS said they would come back 3x to try for pickup on a phantom box. I don’t care if it’s “Brown” picking up a package. I dont want a STRANGER knocking on my door. Simple. Please note: I live in a community where somebody off the street can’t just knock on your door–we have a guard…but UPS and FedEx are given access. These days, you MUST be careful with anyone! Haven’t these people listen to Nancy Grace on CNN? Well, Chuck would call UPS and cancel the scheduled pickup for the phantom box. Fabulous…until…30 hours later…

    I’d pay the bill…but I don’t want to pay the $99. I was told by B that if I just paid the bill then I could speak to a supervisor. Who has an extra $99 plus tax laying around? Not me. I feed my kid meat and fish and I eat just rice & pasta…because hey, I’m a mom and do what I need to do. I know what you’re thinking…cancel the tv …who needs it? Well, my child has been in an ankle cast since the accident in April, just had it removed last monday 6/15…was told by the physical therapist to ride his bike to strengthen the ankle, yet 1 day later, had an accident on his bike and we were back to the ER for 5 stitches on a nasty cut—the metal bike peddle spikes tore through his skin on his thigh. Poor kid. He has to stay in bed/or on the couch with the legs up. TV is what he really needs. As of today…we have none!
    I tried also doing the online customer service. He couldn’t help, but said to call the 800 number and ask for the Executive Response Team. NOPE>tried that…they won’t forward me. He said: sorry, but if you pay the bill, you then can later get a credit. Obviously, he has a job, makes money and $99 plus tax is not a big deal to him.
    Frustrated. Tried to then…say fine…cancel my account and I’ll pay you the amount I owe-not including the $99 plus tax bs. Sorry…can’t do that. Your account will cancel in 17 days. But, I don’t want to incur more charges and today with the prorated for the month…because I’m canceling as of 6/22 I only owe: $68.03 give or take a few dollars. Was told sorry charlie: you pay the full amount or NOTHING.

    I think I will follow others and file a complaint with the BBB (little good it will do) and the AG. My best defense, keep posting on blogs and keep letting the folks in America know: if you want to choose a service, Stay away from DISH NETWORK!

    Chuck Williams or anyone from the Dish Network Executive Resolution Team: Please give me a call.

33. 233
    greg Says:
    June 24th, 2009 at 10:45 pm

    actually even tho you didnt get your $50 rebate, your still came out ahead cause they say your not in a contract so you could cancel now, sell your recievers on ebay, make money and subscribe to DTV.

34. 234
    FL mom Says:
    June 25th, 2009 at 12:40 am

    Loving life today! Guess what I got??@!! An email response (gee, after you send a letter to almost everyone and comment on 21+ blogs) apologizing for how I was treated and for the ‘miscommunication’! I received a credit for the $99 + tax and some perks! It took less than 48 hours to solve the matter.
    I wonder…if I hadn’t had all that free time to send emails and blog constantly…would I have received a response or one in such a timely matter solving my issue? I’m not sure…what I do know: ‘we’re all good’, I’m happy again and it has been reinforced if you get the word out about your unhappiness in a company…things to change. Power to the people!

35. 235
    Former Dish Employee Says:
    June 28th, 2009 at 1:03 pm

    Dish Network is a Cesspool. As a former employee who only wanted to take care of the customer, I have a little insight into how things work at Dish. You have to threaten to cancel your service FROM THE GET GO. Do not tell them that you are dissatisfied, do not tell them you are upset, call them and say “I want to cancel my account” plain and simple. Stick to cancellation until you get 100% satisfied. If they fight you, follow through and cancel.

    There is already small claims precedent where a judge got mad at Dish because of the “cancellation fees”. Do not do automatic bill pay, and do not do any “promotion” that requires a cancel fee. READ every piece of paper the tech sticks in front of you. Did you know that on the back of the “service agreement” YOU could be held liable for damages the tech causes on your property?

    Don’t even get me started about the hostile and abusive work environment for the employees.

36. 236
    Juanita Hewlett Says:
    June 29th, 2009 at 9:59 am

    I am so glad that I read this, I am totally disappointed with DISH, they should put the “i” in after “h” and add “t” drop the “d”. You can’t get out of the contract, I have had this for 8 years, and I am not satified at all and had not been. The worse to this is that I have been looking at Time Warner, Guest What, they are no better as far as the “customer service” department. They all suck, but guess what we just keep onpaying them because we want something to watch. I think there should be a glass action suit on all of them.

37. 237
    RICHARD HELGERSON Says:
    June 29th, 2009 at 10:04 am

    If we do not get some help which I have called about, we are going to cable. All we want is to have someone come out and reajust out satallite so we do not have it go out with just a little wind. I will not pay 100.00 just for this service, because I think it should be included in the price we pay for service.

38. 238
    Beverly Says:
    June 30th, 2009 at 4:21 pm

    Whatever you do , please don’t sign up for dish network. They charge you $9.98 just for taking your information. What a rip off!!!

39. 239
    Lisa Says:
    June 30th, 2009 at 10:11 pm

    Had Dish installed several years ago. The technician spent HOURS at my house before everything worked. We had no issues until I rolled my 60 inch rear projection TV out in order to connect a new DVD player. The technician had broken the cable connector off of the back of my television and had fashioned a “harness” out of thin wire to loosely hold it on. This, of course came off when I moved the TV. I contacted Dish and was put through to their damages department. An investigation was opened and quickly denied due to the lapse in time. I let them know that had I known that their tech had “jerry-rigged” the connector 4 months prior, at installation, I certainly would have contacted them at that time. The tech obviously created this harness to cover up his mistake. They still denied the claim and I’m stuck running my satellite through an old VCR. DISH SUCK BIG ONES!!!!!

40. 240
    Nancy Says:
    July 7th, 2009 at 1:56 pm

    I totally agree – DISH sucks! We canceled our DISH because we had 100 channels and only watched about 6 of them. Never had a decent monthly “free channel” and got so fed up with paying for channels we don’t watch and commercials that we canceled. Well, that’s when our trouble started. I called and canceled and CSR wanted to argue wiht me on the phone about why I was canceling. She kept trying to talk me into another package with less or more channels that we wouldn’t watch. I had to finally say “what part of NO don’t you understand.” She finally agreed to letting us cancel. Any contract we had was expired over 2 years ago so we were not dealing with contract problems. She told me they would send a box for us to return everything in. Afte 2 weeks I called and asked where the box was. The CSR said that it takes 3-5 business days to receive the box, and when I said that I had canceled over 3-5 days ago, she didn’t have any answer except kept repeating that I should wait 3-5 business days. I got so frustrated that I gave up. So, I waited 3 days and called back, hoping to speak with somebody more knowledgeable. Well, I got the same run-around. This time I was told they didn’t have my correct address. Then I was told I would receive a box tomorrow, and then she changed it to another 3-5 days. I demanded to speak to a supervisor and at that point was put on hold for 20 minutes. Finally I got a so-called supervisor and she just repeated more slowly what the CSR had told me. When I said that I was getting rather frustrated with them, she kept apologizing and repeating the standard line about 3-5 days. I said if I did not receive the box to return the equipment in by the end of the week, I would ship it to the corporate office COD and let them worry about it. This whole time I was unable to speak to anyone that spoke English. All the CRS people and the supervisor were not English speaking. They had their set speech and they did not know how to problem solve other than their little cheat sheet of set responses. I believe that if someone is going to hold a position as a CSR in the United States, that person should be able to speak English and be able to communicate with the public. These “call-centers” are the downfall of any business. If a business can’t give customers service directly and has to resort to foreign “call-centers”, then the American public is being cheated and conned.

    There, now I feel about 10% better. Thanks for letting me vent.

41. 241
    kristine Says:
    July 16th, 2009 at 2:24 pm

    thank you for the info, Nickel and wifeofnickel…

    you’ve helped me make my decision. forget DishNetwork.

    I’ll stick with cable. Besides, i need internet anyway.

    THANK YOU FOR THE RANTS!!! awesome post.

42. 242
    Pat O'Buck Says:
    July 17th, 2009 at 12:39 pm

    We live in a rural area of Montana and tried going without TV with its annoying commercials, and after going thru the 2008 election crap. We lasted three months but missed our news channels, history channel etc., and decided to take Dish up on an introductory offer. We contracted for the six-month special rate and freebies being offered, which included movies. We seldom ever watch a movie so that was not an inducement to buy. In the 17 years we have lived here, we have never paid additional for a movie.

    Next thing we know, we are being billed for a couple of movie channels. I call and Dish immediately says it will take off bill and credit our account. No argument.

    This moring AT 8.15 A.M. I ANSWER THE PHONE TO A ROBOT CALL telling me our account is delinquent. I check our internet payments for July and find I have paid exactly what the customer service rep said to pay, which amount took into account the charges for the two movie channels. I finally get through to customer service and after my rant a rep says she again will take off the charge. We’ll see. I admonished the rep about the early a.m. call and instructed, “Don’t ever call me early in the morning again, and don’t ever have a robot calling.” She said she would put us on a “no call” list. We’ll see.

    To go to the Family choice in programming, when our introductory period is over, I have to make a telephone call next month when our initial programming offer expires. No, cannot write and say what we want. Must phone. We are supposed to spend 15 minutes (that’s what it took today) to get to a live customer service person to ask that the programming be switched. Doesn’t make any sense to me. I shall put it in writing and send Certified Mail, Return Receipt Requested.

    On another subject, why do we have to have a telephone hooked up to a receiver for the sole purpose of receiving Dish messages? I already have a phone in our TV room. If no phone is hooked up, then we must pay $2.00 a month for not having one connected to the receiver. Doesn’t make sense to me. We have three other phones in the house, why should we have to pay for another that is strictly for Dish’s convenience to try and sell us something else.

    Any more frustrations with Dish and we’ll walk away. In our 80’s we no longer care about our “excellent” credit rating. .Pat

    P.S. I am keeping good records of any dealings/problems with Dish. I shall probably need them in the future.

43. 243
    Gar Says:
    July 18th, 2009 at 4:23 am

    To Pat O’Buck, the reason you have a phone line to the back of your receiver is to order pay-per-view, to allow them diagnose problems with your equipment and to make sure you haven’t been doing any illegal modifications to the equipment. Both Dish and Direct TV have phone lines to the back of their receivers. You don’t have to have a new phoneline installed. Just get a cable and run it from an existing phone jack to the back of your machine. They usually poll their equipment once a month and it just takes seconds, doesn’t cost you a dime for the call.

    It’s been some time since I’ve been here but I had to relate what happened to me the other day. If you go up the the Feb comments you can see why I got fed up and left Dish. Earlier this week I got a phone call and a nice lady was on the other end and she politely asked me why I had left Dish Network. I asked who she was and she said that she was a sales rep and was interested in bringing me back into the Dish Network “family” (creepy). I laughed and told her the reasons I had left. The overpayment of the two destroyed receivers, their inability of being able to straighten out my name on the account, the junk dvr’s and the absolutely crappy customer service.

    She told me that she would straighten out the name problem right there and that she had a terrific deal for me if I returned to Dish Network. I told her how I had overpaid on the receivers that were destroyed in the house fire and that I tried for a year and a half to get them removed from the account. She had the gall to tell me that it was up to me to report it to the insurance company. I told her that I notified Dish the day I got out of the hospital after the fire that the equipment was destroyed and to suspend my service until I had moved. I explained that the insurance company told me that since the equipment was Dish’s it was up to them to file the claim. I then told her about the crappy equipment that I kept getting. Then I went off on her about how I tried to get their customer service to help me but they couldn’t/wouldn’t help and were extremely incompetent. She tried to apologize but I stopped her and said that 18 months is a long time to be patient with a company that seemed indifferent to its customers.

    She then made one more attempt to get me to sign back on with an offer of the premium channels free for a year, a dvr upgrade and then I stopped her. I told her I would never, ever return to Dish and that Directv was far superior to their company. I then told her that I would go to cable and failing that a bent coat hanger hanging out my window before I spent another dollar on their crappy (I didn’t use the word crappy but another word meaning the same thing) service.

    I could hear her sputtering and trying to compose herself and I told her not to call me again and then I hung up.

    Man. They are really interested in drawing in customers but not too concerned with them when they have them.

44. 244
    Ina Says:
    July 25th, 2009 at 10:58 am

    I agree!!Dish Network doesn’t know what customer service is all about.We recently changed houses and called Dish to hook up all dish lines in the new house.The dish guy came did the wiring work from outside and left without hooking it to our TV.I have called the guy several times ,day in and day out,but he didn’t even had the courtesy to return the call!!!We are stuck with paying for the imaginary service!!!!
    Dish has the most annoying and exasperating customer service in the world!!!!

45. 245
    Ray Says:
    July 26th, 2009 at 1:49 pm

    Actually 9 times out of 10 it is not free, dish or directtv both state this but usually about 14-15 months down the line your LNB will start drooping and lose satellite conections and they’ll tell you you need a tech to come to house and retighten for $49.99 fee or get warrant service at $6.03 per month for a year then its free? For some reasons those tech’s keep forgetting to use lock nuts, when they say its free actually they mean for now not forever.

46. 246
    f connerley Says:
    July 26th, 2009 at 10:59 pm

    TO ALL THE PRO COMMENTS FEW AS THEY ARE YOU ARE JUST AS BAD AS DISH FOR SENDING USA JOBS TO A FORIGN COUNTRY ALL CUSTOMER SERVICE REPS ARE IN COUNTRIES THAT WE ALSO GIVE AID TO THE AID MUST NOT BE USED FOR SPEECH THEY DO NOT KNOW WHAT YOU ARE SAYING AND WORSE THEY DO NOT KNOW WHAT THEY ARE SAYING I WAS TOLD TO SHUT UP BY ONE — REP OF DISH NET —THAT IS WHAT THEY ARE SUPPOSED TO BE ???????????????????????? FC

47. 247
    C. Wells Says:
    July 27th, 2009 at 9:29 am

    DISH/DIRECT TV they are both the same. If you want to play you must pay. In this country today money talks and TV walks all over you. It doesn’t matter if you got the satellite or if you have the cable they got your $$$. Just maybe the time has come to put your TV’s at the curb and get a real life. Get up off your dead #$% and get outside and see the real world. It only hurts for a little while.
    Spending a little time with your kids could be fun or maybe talking with your wife/girl friend/boy friend would be different. I had that funny thing on my roof, I had cable, I had DISH, I had DIRECT and back to DISH and out to the curb with it all. Trust me it works.

48. 248
    CSR Says:
    July 29th, 2009 at 6:35 pm

    @ f connerley

    There’s no perfect company nor customer service. It’s funny how Americans boast anti-racism when they are the racist beast themselves. The reason why some of your major companies are outsourcing their call centers to foreign countries is because people in the world has this “respect” to Americans so much, thus… patience is always there in every call. We treat you right as much as we can. I’ll give you a scenarios…

    # 1

    Caller: What the fuck is happening? I don’t have TV for couple of days now!!! I’ve been paying so much and got no TV? I’ll cancel my service coz your company sucks!!!
    CSR: I apologize for the inconvenience sir but may I ask what’s on the screen right now?
    Caller: A fucking snowy picture!!! It’s been happening for a week now!!!
    CSR: Do you see a green light on your receiver?
    *** wife shouts at the background, Honey… the receiver is unplugged!!!
    Caller: hang up…

    # 2

    Caller: I ordered a pay per view and I dont like it. I want a refund
    CSR: as much as I would like to help you with that sir but please be guided that pay per view is non refundable
    Caller: fuck you!!! no one told me that.. give me a refund you mother fuckin cunt! I don’t like what I ordered so I want a refund.
    CSR: well sir..
    Caller: (interrupted)… give my money back! do you understand english? give my money back!!
    CSR: when you ordered pay per view, the agent told you that ppv is non-refundable and you agreed. am I right mr customer?
    Caller: Where you at? seems like you dont understand me very well. You are so dumb that you cannot give my money back! Are you Indian? Chinese? or from the Philippines? give me your supervisor coz you dont know what you are saying.
    CSR: No problem sir. Please stay on the line while I look for a supervisor
    Hold ****
    Supervisor: Thank you for patiently waiting, Im Ashley , Im the supervisor… how can I help you today?
    Caller: your dumb agent dont want to give my money back
    Supervisor: For pay per view , this is non refundable if you simply don’t like the program. We can only do refunds if there’s a technical problem in our end during the time of the event or ppv. I have checked notes in your account and we see here that you ordered ppv 6x in a week and 4 of those were refunded for courtesy purposes. We also have recordings of each call that you agree with the terms and when an agent disclose that ppv is non refundable
    Caller: go to hell!! fuck you..!!!
    Hang up!

    lots of American customers are like this… so abusive of “customer service” rights… go figure!

49. 249
    Joshua Says:
    July 29th, 2009 at 8:38 pm

    To CSR. “The reason why some of your major companies are outsourcing their call centers to foreign countries is because people in the world has this “respect” to Americans so much.” PALEASE! No, the reason companies outsource is because it’s cheaper. They want American money, but don’t want t pay Americans wages. Your examples are par for the course for CSR’s. Surprise, some people are rude. And guess what? Some people even fight and start wars. Wow! Look, the racist thing may very well be true, and the way to solve that is not to deal with Americans. Ergo, there’s a billion people in India, and it’s not America’s problem that its economy is in such shambles that it depends on taking CSR jobs from other countries.

50. 250
    CSR Says:
    July 29th, 2009 at 9:02 pm

    Wages … cheaper is also a fact. But if companies will not outsource their customer service to other countries, they might file a bankruptcy one of these days.

    Not to deal with Americans? Hahaha.. lolz. Wish we could. Maybe if Americans will learn how to read their product manuals and think first before seeking help then there’s no need for companies to outsource to foreign countries.

    Been a CSR for 10 years… 50% of customer will call you because of simple problems, their TV or computer is not working. Only to find out that their equipment or cables is not plugged in. They are frustated for waiting 15-30 mins to get hold of CSR wherein it only take 5-10 sec to checked their equipment. Companies will not pay lots of money to answer dumb problems isn’t it?

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