Dish Network Customer Service SUCKS
I wrote last month about a minor customer service snag that we ran into when we had our Dish Network service connected. The problem was that the installation fee ($49.99) was supposed to be credited back to us on our first bill, but it wasn’t. Well, this small problem has now turned into a huge annoyance.
Before we get rolling, I just want to say that this is a bit ranty. But everyone needs a good rant now and then.
Okay, for a quick recap, I called customer service way back when I received the bill without the $50 credit. After getting the runaround from the CSR, I finally got to a supervisor who couldn’t do anything but apologize and say that they couldn’t give me the rebate since they had no record of me having signed an eighteen month commitment (required for the ‘free’ installation).
She insisted that I needed to call the reseller and have them re-send the contract. I objected, as this problem is clearly between the Dish and the reseller — why should I have to fix it? When I got no further (other than a $10 account credit) I hung up and called the reseller. He said that it’s not uncommon for Dish to lose the paperwork, and that he would just send it again.
A couple of weeks later I checked online and saw that they still hadn’t credited me, so I e-mailed them about it (I really didn’t want to sit on hold again). When I didn’t hear back from them for a week (not even an acknowledgment that they had received my initial query) I called them — again. This time the CSR that I spoke to said that there was a notation on my account that my e-mail had been received and forwarded to the Promotions Department, and that I should be hearing back soon. So the next morning I called the reseller to see what he could do. He said that he would go ahead and call the Retail Customer Service line to get things straightened out. That was a week ago. When I logged last night to see if things had been sorted out I found that we were still credit-less. So I called (AGAIN!).
This time I waited on hold for about five minutes before I spoke to a CSR that said she was going to put me on hold so she could check on things. That was the last I heard from her. No, she didn’t hang up. She just put me on eternal hold. After about 10-12 minutes, I grabbed my cell phone and called (AGAIN!!!), but I left the original call on speaker just to see if the CSR would ever come back (she didn’t). This time I immediately asked the CSR for a supervisor, and was promptly (well, not really promptly — it took about 20 minutes for it all to unfold) told that they had no record of my 18 month committment, and that there was nothing that they could do.
She then tried to bluff me by asking whether or not I had a copy of the contract. The installer doesn’t leave one with you, so she was expecting me to say no, which would give her an easy out. As it turns out, I DO have a copy of the contract — the reseller faxed it to me. When I told her this and asked for her fax number so I could send it to her, she blanched — I caught her totally offguard and she had no idea what to say. After stumbling around for a bit, she said that the reseller had to contact Retail Customer Service to straighten this out.
So, finally, I called the reseller (A-G-A-I-N!!!) and left a message… In short, I told him that I’m done dealing with this. Either I receive $49.99 (either from Dish or from him, I don’t really care) or I’ll be contacting both the Better Business Bureau and the State Attorney General’s Office. Yes, I know that $49.99 isn’t really worth all this trouble. And yes, I do realize that I could just cancel my service (after all, they keep telling me that they have no record of my 18 month commitment). But I’m pissed, and I’m on a crusade. I’ve already looked up the contact info for the AG’s office, and I have the Better Business Bureau website bookmarked.
So here’s my advice: If you’re looking for satellite TV service, get DirecTV.
Hmmm… It appears that people are having similar troubles with DirecTV customer service, as well.
For more information on moving, check out my Roadmap for a Successful Relocation.
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Reasonable efforts are made to maintain accurate information. See the Discover online credit card application for full terms and conditions on offers and rewards.
Modified on December 22nd, 2011 - 531 Comments
Filed under: House & Home
About the author: Nickel is the founder and editor-in-chief of this site. He's a thirty-something family man who has been writing about personal finance since 2005, and guess what? He's on Twitter!
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July 29th, 2009 at 9:14 pm
Back to dish…
Any questions? post it here… I’ll try to answer them.
July 29th, 2009 at 9:34 pm
This is about Dish, and the many reasons it sucks. We’re not here to be consoled by a Dish CSR. Smile. I hope you realize there would be NO CSR’s if not for dumb questions being asked. I dont know what news you watch, but it’s not for fear of bankruptcy companies outsource,it’s about greed and power. A native Indian should be well aware of this normal but destructive trend of man to dominate since they have one of the most oppressive Caste cultures on the planet. So Dish still sucks for giving us CSR’s that dont have a strong command of the language of the customers who’s paying their wages.
July 30th, 2009 at 1:48 am
Well… it’s your opinion, I respect that. But FYI Joshua, only few percentage of calls are being routed to different parts of the world. Smile.
With Direct TV, how sure are you that their CSR’s have a strong command of the language? lolz…
Dish questions? Post it here….
August 3rd, 2009 at 10:13 am
I have received possibly the worst service of anyone in the united states from this conglomaration. Upon install, the installer was very inexperienced, had to call his supervisor to advise him how to install the service and he then broke two of three televisions! One of which was a sony 50 inch tv and the other a 19 inch tv. The company offered me $200 for replacment and told me to prove that my devices were working before install. I was also asked to sign documentation the would alleviate the company of damages from the installation. I signed it but wrote an exclusion of the paragraph on the page. I am now filing a complaint with the Better Business Bureau and am attempting to locate their insurance carrier so I can file a claim. Comments and additional information on where to go are appreciated.
August 3rd, 2009 at 4:45 pm
After a week waiting for my installation(Today 8/03, 8am-noom)( Justin, TX 76247), nobodys displayed, called or send an email. Order #3180564. Bad customer service.
I lost my time(day) waiting for you boys. Thanks.
August 12th, 2009 at 3:27 pm
I was not surprised when I searched “Dish Network Sucks Ass” and there were 1,170,000 results returned… I have been dealing with Dish Network for several months now regarding an unreturned receiver. It WAS returned, I kept the tracking number and when they charged me $400 for not returning it, I contacted them and they credited my account back. One month later, I am charged again. I spent a lot of time on the phone with them and was told that it was credited back to my account and this error wouldn’t happen again. Two months later, I receive another $400 charge for the unreturned receiver and this time they went ahead and charged my credit card. I called them AGAIN. They apologized AGAIN and issued a credit back to my credit card but said it could take a few days for the credit to show back up on my card. That was two days ago. Just to be on the safe side, I logged onto Dish Network and guess what? They DID credit my account for $400 but the next day, they charged my account for another $400. I called customer service AGAIN and had to speak with two different people who became so confused they had to transfer me to other associates. I am awaiting the credit back to my credit card and then I am contacting the credit card company and blocking Dish Network from charging anything else to the card. Once I know my card is safe, I am calling them and cancelling my account. I am still in my contract period, but I can assure you that Dish Network will not get ONE more penny out of me. I will contact the BBB, Attorney General, etc. to remedy this situation. I have now been through Direct TV and Dish Network and have decided that I will just watch the local channels from this point forward… And I will warn everyone who will listen to me, NOT to go down the Dish Network road…
August 14th, 2009 at 7:47 pm
Hey everyone. I am currently working a Dish Network Customer Service Rep in a call center in the United States.I’ve been here for 10 months and I hate this job. I feel so bad for everyone cuz I get people whose homes were damaged by installers, the programing gets cut off every time it rains, the packages are ludicrous, and the bill is stupid. If you want to know whats really going on inside a Dish Network call center or ask questions about whatever and get an honest no bs answer, follow me at :
http://darkdishnetwork.blogspot.com/
and I’m really sorry. Just do yourself a favor, unless you want international programming, DO NOT GET DISH!
August 15th, 2009 at 7:30 pm
Apparently I’m not the only one who has been experiencing frequent, prolonged local programming interruptions. I am in the Phoenix, AZ, broadcast area and have extended periods when ALL the VHF and UHF channels were off the satellite. This is not a problem with my equipment, as evidenced by the
“Sorry for the interruption. There is no need to call us. We are working to have this channel back…” Nor is it due to atmospherics. These outages occur when, as we pilots say, it is “severe clear.”
message that has been on my screen for the past three-and-a-half hours. This is a Dish system problem that they are clearly not willing to pay to correct, since it has been going on over the past six weeks.
After reading the many reports of terrible Dish customer service I have no expectation that a chat with a CSR in Manila or Bombay would have any effect.
What I have done is to cancel my automatic payment via credit card in lieu of a mailed monthly paper bill. When I return the bill my payment will be half the amount shown as due as compensation to me for the inconvenience and aggravation of not being able to see local progamming when I wish.
Because this alone will probably have no positive effect, I am compiling a list of advertisers on the local Phoenix channels whose messages have not been reaching their perspective customers. I will strongly suggest that they demand rebates on their time purchase contracts proportionate to the lost air time for their ads.
I would urge others in the central Arizona market to do likewise.
HarrynAZ
August 15th, 2009 at 7:33 pm
Apparently I’m not the only one who has been experiencing frequent, prolonged local programming interruptions. I am in the Phoenix, AZ, broadcast area and have extended periods when ALL the VHF and UHF channels were off the satellite. This is not a problem with my equipment, as evidenced by the
“Sorry for the interruption. There is no need to call us. We are working to have this channel back…”
message that has been on my screen for the past three-and-a-half hours. This is a Dish system problem that they are clearly not willing to pay to correct, since it has been going on over the past six weeks.
After reading the many reports of terrible Dish customer service I have no expectation that a chat with a CSR in Manila or Bombay would have any effect.
What I have done is to cancel my automatic payment via credit card in lieu of a mailed monthly paper bill. When I return the bill my payment will be half the amount shown as due as compensation to me for the inconvenience and aggravation of not being able to see local progamming when I wish.
Because this alone will probably have no positive effect, I am compiling a list of advertisers on the local Phoenix channels whose messages have not been reaching their perspective customers. I will strongly suggest that they demand rebates on their time purchase contracts proportionate to the lost air time for their ads.
I would urge others in the central Arizona market to do likewise.
HarrynAZ
August 17th, 2009 at 11:21 am
This might help some disgruntled Dish customers. Check this link out and see if you qualify. There are several eligibility factors here. Not just related to unsolicited phone calls. Many would qualify because of contract issuses.
August 19th, 2009 at 11:38 am
I had the SAME experience with Dish and still have not got anything resolved! They have the WORST customer service EVER!
August 29th, 2009 at 10:08 pm
The moral of this story is….Never order Satellite/Cable/or any service from a reseller or the pennysaver…..Always order directly from the company….
September 6th, 2009 at 8:42 pm
Here it is nearing the end of 2009 and the service has not changed with Dish, the state autorney general is not going to do any thing and the BBB is working for the company since the company is the paying client.
What a tearrable ordeal I have had with Dish, they are liers, crooked as a dogs hind leg.
They mean nothing they say and refuses to honor anything that is written.
I was told that I would have to pay through nose to get rid of them. They are allot more expensive than cable, you get a better picture with cable. Why in the heck was I talked into this?
September 8th, 2009 at 6:13 am
O come on people. what a bunch of pure rubbish this is. Dish Network has pretty good customer service. On a sliding scale I would say that it is much better then that of Comcast or Directv. The problem is a simple one these days. there is just not enough money to go around. These companies just are not making the money to hire on staff enough to dedicate the time needed. Sadly there are a lot of people that are just dumb and they it takes an hour to teach them something that should take 4 minutes. When that happens, that throws off the time slots and the manpower. Nothing can be done about that. Then the real geniuses call asking how to set up their DVD or PS3 and they get really upset when the Dish people tell them to call the manufacturer of the DVD player. AGain, manpower is off, everything falls behind. I have been with Dish for nearly 14 years now and I am going no where.
September 8th, 2009 at 9:00 am
Dish’s problems are not my problems. I have had enough of finding extras on my bills each month that I haven’t asked for, nor did I contract for. I’ve gone back to Direct, even without locals in my community. There were two parties to the Dish contract and Dish didn’t honor its side.
September 9th, 2009 at 3:08 pm
I originally had Direct TV as my first satellite provider. If you think Dish Network is bad, try contacting Direct TV for technical assistance. I then had problems with Dish and decided to got with Time Warner. Within 2 weeks I was back with Dish. Then my problems with Dish began. That was 2 years ago. Since then I have not been able to log on to their website to pay my bill. They have no record that I have an account with them. It shows that I had the service disconnected. Dish, Direct TV, Verizon, AT&T, Sprint, the Government, and on and on. They are all companies that have grown so big that they have lost control of the ability to take care of their customers. Doesn’t it alarm you when you find yourself dealing with a company that avoids customer contact by establishing a complicated phone answering system that leads you back to the “main menu”. The reality is that they are all alike. It’s like the last time an airline lost your bag, and you swear you will never fly that airline again. Eventually they will all lose your bag, and you will find yourself full circle. As you migrate from Dish to Direct, someone from Direct is migrating to Dish. You can’t affect them. They are too big and influential. The higher up you go you will find the more they spend to fund the campaigns of our elected officials. It’s what lobbying is all about.
September 9th, 2009 at 6:43 pm
Hey bud, this isn’t a political blog. What does Dish Network has to do with big government? None that’s what. Dish Network isn’t exactly the mogul of entertainment providers anyway. Nor does the topic of lobbyists has anything to do with tea in China, which is the metaphoric topic. Unless you’re saying Dish Network is lobbying to keep bad customer service. Also, you may want to keep your myopic opinions to yourself or share them with like nuts as yourself. As for me, I love big government, since our, my government, as it were, is, ‘of the people, by the people, for the people, shall not perish from this earth.’
September 9th, 2009 at 10:59 pm
Damn- now there is the irony at its best.. One guy complaining at another for making the story about government and then he goes off on how the government is our government and so on. How do the nuts always manage to this? Even the simplest of complaint websites turn out to be all about government nuts. My only point was that not everyone has a bad experience with Dish.. I have been with them for over a decade and other then a couple of issues, that the “higher ups” took care of almost as fast as I wrote the emails, they have been awesome.
Anyway, those of you who have to make every thing about government conspiracies really need to find somewhere else to hang out. My Lord, there are tons of websites for you conspiracy people. There is no need for you to interject your opinions into normal websites with all the nutty websites that are out there for you to play with. You will have lot s of buddies on those websites and you can probably even find a mate..
September 10th, 2009 at 8:19 pm
If you want to call a one sentence quote,’and so on’, have at it. LOL. But since the guy railed on about government, I thought I’d remind him who the government is supposed to be. Smile.
September 15th, 2009 at 11:38 am
We have dealt with Dish for a few years now and really had no problems till we moved. A buddy of mine owns a TV store in the town we used to live in and this is where we got our dish set up from. I paid for the extended warranty service and if I ever had a problem, Mike (Quality TV, NP FL) was there and handled it that day or the next. When we moved.. holy crap! It took 3 weeks to get someone out to install the dishes, 3 of them, they never showed when they were supposed to and they had to come back 5 times! Dish sent installers from Louisville which is about 100 miles away when there is a Dish dealer not 10 miles away. When I called for phone service they talked me into bundling dish with windstream, BAD IDEA! The bills were more than what I was paying for dish separately, not only that but Windstream has it’s own dish tech support which are clueless.
I called to de-bundle in march and here it is sept and they still haven’t got it done. I’ve been calling every month since to no avail. But that’s not the kicker! The DVR we got worked good but sometimes it would glass over and I traced the problem to the RCA cables. After replacing the cables 3 times I found the video rca out was loose inside causing an intermittent problem. Called Windstream/Dish, they sent a refurbed unit (not to happy about that) and I sent the the broken one back. I get my bill and there is $400 charge on it! I flipped out and called and asked why did I get charged ( the new unit was still under warr_)? They said there was a foreign substance in it and it was our fault, I said BS, the dvr was in an entertainment center and could not have anything spilled on or in it. Then I asked them to send it back to me so i could see the damage that was irreparable, they said ” we destroyed it” WHAT!? So you are telling me you are going to charge me form something that you have no proof of and I am paying for something I don’t have? “that’s correct sir” WTF! After 45mins and 3 different people I finally had a so called tech on the line ( i was threatening to take them to court), this guy said “there was dirt in the box and that caused it to fail”, first off, how does dirt get in tiny vent slots, secondly..dirt will NOT cause damage to a solid state piece of equipment (hard drive excluded). I asked to him to technically tell me how dirt (dry) is a conductor and how it may fry a mother board,this is where it gets good, after calling him on this he replies, “Dish can charge for anything they want, if we get a dvr with a scratch or we even nothing wrong with have the right to charge you for it”
ARE YOU FRICKIN KIDDING ME! ? unbelievable… he did waive the fee after I threatened to take dish to small claims court and we would see what Judge thinks about this. Where I am at there is no cable so sat is all I can get, I’ll try Direct next from a local shop and if that doesn’t work the antenna will be going up
September 15th, 2009 at 12:38 pm
I have been lied to for some time about Dish not standing by thier comitment. They say one price to get you to sign up than they raise the price to what ever they fill like and it changes allot with what contractor is sub contracting for Dish. Yep most all Dish net work people are actually sub contractors trying to out do one another at the customers expence.The more customers they sucker in and the more money they steal from you is what they striving for. At least out in the pacific nortwest.
Lets band together and start a class action law suit.
September 16th, 2009 at 11:13 pm
just got off the phone with Dish Net and thought everything was good. When i checked my email i see they have my account listed wrong, they have me down for the next higher package that i told them i didn’t want. i hope i don’t screwed like every one else. i am one that will fight those bastards. here where i live it only cost $99.00 to sue someone.
September 17th, 2009 at 12:39 pm
Dish through ATT is the worst. Customer service and their tv service sucks. I was a week late on paying my bill and they charged me 1000.00 on my next bill. I had already paid the previous bill I was a week late on so I called and asked for it to be updated. I was told it was after an hour long call with ATT. 4 months later Im still spending 2 hours at a time trying to get the charges removed. Im done and headed to disconnect phone, cell, dish and internet through ATT. I DO NOT RECOMMEND EITHER COMPANY. YOU WILL NOT GET WHAT YOU PAY FOR.
September 22nd, 2009 at 2:26 am
This is too funny. Most of the complaints I have been hearing here are the fault of the you people- terminating contracts early, not paying bills on-time, asking for services that you do not pay for and so on. No wonder large companies ignore most people’s complaints. It’s people like these that make the rest of us have such a hard time. Gosh, its horrible that Dish would make you live up to your end of a contract… How can they do that. God help them if they would have raised your rates while you wanted to keep the contract but as long as the contract only protects you all is good? Then the one that got me was the one complaining about owing a late fee… Did you not know that late fees are assessed when you don’t pay on time? Did you really not know that they charge all kinds of extra fees if they turn your service off?? Come on people, forums like this are to air real complaints, pay your bills and honor your agreements and life will be much better.
Holy cow.
September 30th, 2009 at 5:59 pm
I know the problem with the customer Service. I own my own Brokerage firm. It happens all the time, not just through Dish. Just call Dell, HP, AT&T, and you will get the same response, if the question gets over their head. They will hang up or just put you on hold.
All I can say, WELCOME TO THE NEW WORLD OF CUSTOMER SERVICE.
How would you like to be your kids growing up and have this to look forward to the rest of your life. I don’t think is going to get any better.
Good Luck,
R D Driggers
October 1st, 2009 at 1:44 am
At what point does it become harassment?
I left Dish back in Feb of this year. Look back thru the posts for why if you are interested.
Since about mid July, I get a call from Dish Network Sales office every 2-3 weeks. They beg and plead with me to come back to the Dish Family. At first I told them why I left and then tell them I won’t come back and to stop calling me.
They call back a couple of weeks later begging me to come back. I started to get mad and told them I’m not interested and to go away. I tell them to remove me from their lists or whatever and not to call again.
They call again. The past two times I’ve been beyond pissed. Once the sales rep identifies them self and starts to ask why I left I stop them and then I start to lay into them. And I use vocabulary that is mainly made up of 4 letter words, most of them adjectives that I used in my military days. I then tell them that in no way will I ever return to Dish Network but I would rather use a coat hanger jammed into the back of my T.V. than use their service. Again I tell them not to call me anymore, remove me from the lists and to never EVER F…..G CALL ME AGAIN!!!!!
They call again.
Six times they’ve called me. Each time I’ve asked them to stop calling. They don’t.
This is nothing more than stalking. People go to jail for that.
How do I get them to stop calling me? If I wanted their service I’d call and ask for it. One sales call ok. Two calls, one call to much. And no matter how I ask or tell them not to call back, they do.
I’m anticipating a call sometime next week.
October 1st, 2009 at 3:34 pm
Hi Gar,
Been there. Get listed on the “DO NOT CALL LIST!” Then if they call again, you got ‘em.
Mil B
October 2nd, 2009 at 2:02 am
I’ve been on the do not call list since it out and just updated it last spring. Still getting calls.
But if you read the documentation on the Do Not Call Registry, it says the MOST Telemarketers will stop calling.
Guess Dish Network isn’t in the MOST list.
October 3rd, 2009 at 7:52 pm
Message to Gar, and all others who want to stop “telemarketers”. You “must” follow up and report the company (Dish Network). I understand that is the only way to get them to stop: REPORT THEM!
MB
October 6th, 2009 at 12:55 pm
THIS IS THE WORST CABLE COMPANY AROUND. THEY CHARGE YOU FOR NOT HAVING PHONE SERVICE WITH THEM WHEN YOU ARE SUBSCRIBING TO THEM FOR CABLE NOT PHONE SERVICE. THEY HAVE NO REGULAR AFRICAN AMERICAN CHANNELS ON THEIR REGULAR CABLE CHANNELS YOU HAVE TO SUBSCRIBE TO EXTRA PACKAGES IN ORDER TO HAVE THEM. THEY ALSO DO NOT HAVE ANY AFRICAN AMERICAN CHURCH CHANNELS AS WELL. I WAS LIED TO WHEN I FIRST RECEIVED THIS CABLE COMPANY. THEY INFORMED ME THAT THEY DO HAVE THESE CHANNELS WHEN THEY KNEW THEY DIDN’T. KNOW I AM STUCK IN THIS HORRIBLE 2 YEAR CONTRACT. OF COURSE THEY WILL NOT LET YOU OUT OF YOUR CONTRACT. BELIEVE ME YOU MIGHT WANT TO TRY DIRECT TV THEY ARE BETTER THAN THIS MESS.
October 6th, 2009 at 2:55 pm
Remember that there are two parties to a contract. Dish has to honor its also.
October 8th, 2009 at 8:34 am
I have sooooooooo
many problems with Dish and get this my service was cut off for a month because my husband got laid off and
I didn’t have the money,My next bill was higher then all the months before,Yes I call customer service,was told you pay ever when your service is OFF,I’m going to write to BBB and State Attorney General’s office,thinking about paying $200 just to get out of 18 month committment
October 10th, 2009 at 5:55 pm
I just called to have my service disconnected with DIsh. I now have Uverse. When the CSR answered he was laughing to where he couldn’t ask me why I was calling. I couldn’t believe I had just called a customer service department! I had to ask him his name it wasn’t given to me during his answering of the line. While canceling my service and listening to countinuous laugher, I was informed the sattelite dish has to be removed by me, and that they don’t want it back. Now because I was speaking to a ding bat, I’m not sure if this is true. What crappy service, if I have to climb a ladder and remove something they installed. I will call on Monday in the hopes that the better of the CSR work Monday-Friday, vs the weekend crap I just spoke to. So glad to be rid of DISH!
October 12th, 2009 at 1:13 am
They are just …. not sure what would be appropriate. List of problems that I have been having with them would probably take too much space. All I can say if class action ever happens I will be there. Oh by the way for those who don’t trust what’s being said here go ahead and call them, sign up with them, you will be back here soon with different post and smoke out of your ears.
October 13th, 2009 at 12:55 pm
How many people with complaints here actually bothered to actually read the paperwork that they signed at the end of the initial installation???? Not very many, I’m sure. Nobody really reads all of the fine print on those contracts, right? Besides it’s all just legal mumbo-jumbo, right? The problem is that it truly does give these companies the right to basically do whatever they please, and the American consumer is left without a legal leg to stand on, because after all “you signed the contract”. And we all signed it and we all know that we signed it, the biggest problem most don’t know what they are getting into because they don’t READ it. I read it, word for word, I made the installer wait for me to read every letter on the contract before I would sign it, and have re-reread it every time I have had a problem with Dish or Direct or Cox or At&t or Ntelos or any other major service provider. I will say that most are better than Microsoft or Dell who want you to pay before even giving you tech support over the phone. Everyone needs to remember the American Capitalist motto – “TANSSTAAFL – There Ain’t No Such Thing As A Free Lunch”. You will pay for the service, you will pay for a technician to come out, you will pay for canceling. In short, YOU WILL PAY. But everyone here has the responsibility to find you what you are getting into before signing anything. If you don’t do that then I have no sympathy for you, because you did to yourself.
October 13th, 2009 at 3:20 pm
Yep, there is a contract. What is forgotten is the parties to the contract have equal responsibilities, it isn’t just the purchaser. With us, Dish didn’t honor its part.
October 14th, 2009 at 2:26 am
Please quote what part of the contract you don’t think they honored. Because I am positive that they lived up to the letter of the contract. Not the spirit, no large company lives up to the spirit of the contract, but they all live up to the letter of it. I am not trying to defend Dish, believe me, in now way am I defending the business practices they follow, but my point is that they are truly no worse than any other major corporation. They did not get into the top 250 of the Forbes list by giving away freely everything that customers want. None of the top 500 did that. But all of the top 500 did the same type of things that that these people are accusing Dish of doing. To me that does not make them right in they way they do things, just no worse than the alternatives. None of the major television providers do exactly what they promise. That is the nature of the business. They all include in their “contracts of service” and “residential customer agreements” the clause that they can raise the rates at any time, with no notice to the customer, and that the customer can be charged for this or that with out any reason given. And if anybody thinks that another service is any better, then I can only say “wait until you have a problem with them” because I have had 4 different TV service providers in 9 years and I can say from experience that Dish does not screw you over any more than any other company that I have been with. They all suck, but they have a monopoly between them, and there are no new players entering the field. Right now, the choice is agree to their terms and put up with all the bullsh*t or do with out. Take your pick. Personally, I’ll just keep rotating between them and cycling back every time my contract is up with one or the other.
October 14th, 2009 at 3:06 am
BTW: To all who rant here. I enjoy reading them, but they might be take more seriously if the people writing them had ever learned to spell. “Dought”, REALLY??? do you mean “doubt”??? What a joke. If you can’t spell, why bother trying to type? This is ludicrous, the browsers come with spellcheckers! USE them people! And some of these same people are complaining about CSR’s that can speak English!! If you can’t spell it any better than that, I’m sure that you don’t speak it much more plainly than they do!
October 14th, 2009 at 11:22 am
Don’t be so sanctimonious! Sometimes fingers don’t spell as well as the brain. And one isn’t as able to proofread one’s own writing as another who is a stranger to the thought. That’s why authors hire professional proofreaders.
October 16th, 2009 at 9:53 am
Well as to dish’s equiptment we had dish and their chineese reman recievers, here is what happened. lost count of the aggervated service calls, replacing the recievers, and the Bravo Sierra that these so called techs tell me. ( Personally I do not believe that they are Certified Electronic Technicians ( or CET’s ) ) for those who are not into the School of Electronics , I am in a Acredited School myself & been around this stuff for several years, and hold 2 FCC licenses, and a CET to boot. unfortunately some dishonest people have been selling poor quality parts and apparently people buy them for the el-cheapo price and then you wind up with a electronic junk box , and I told the Dish rep that their receivers are of poor quality and I did not want their service anymore. I have Directv and have never had any reciever problems, only had once the underground cable replaced from a Prior Dish Tech poor repair job, Had the first tech in Mich from Directv replaced my RG6 Satellite grade quad shield replaced the crappy splice jobs. and Now last night some salesman knocked on my door my wife said no and I just got done filing a do not call request & Opted out. anyone reading this from dish network, try reading some componet failurers by those cheap remans I am happy with Directv too far away from CATV and personally not interested. I have my own reasons.
October 16th, 2009 at 10:13 am
BTW: To all who rant here. I enjoy reading them, but they might be take more seriously if the people writing them had ever learned to spell. “Doughtâ€, REALLY??? do you mean “doubtâ€??? What a joke. If you can’t spell, why bother trying to type? This is ludicrous, the browsers come with spellcheckers! USE them people! And some of these same people are complaining about CSR’s that can speak English!! If you can’t spell it any better than that, I’m sure that you don’t speak it much more plainly than they do!
Comment by Responsible Customer — Oct 14th 2009 @ 3:06 am
there is a term used for misspelled words —> ( sic ) it generally used in formatting anything so if I did not spell cat as Kat then I can use ( sic ) to state my possibility of misspelling a word. College thing here and feel free to check the web for what I posted here !
October 22nd, 2009 at 11:44 am
To Nickel-The problem today is most idiots will sign in to a 18 or 24 mth commitment without reading any fine print-like the print on the flyer you received in the mail that states you are signing up through an authorized Dish Net retailer-NOT DISHNETWORK DIRECTLY-and all thire fees are clearly written or verbal-most people “forget” this when signing. What number did you dial when you signed-1-888-555-9874, well Dish’s num. is 1-800-333-DISH. Go with Direct-pay twice the mthly rate-and get stuck with a bill twice the amt. of Dish’s. Everyone complains about Dish-goes to Direct-then comes crying back to Dish. Read the fine print-you wouldnt lease a ford car from Billy Bobs car dealership-then write Ford Manuf. to complain about the fine print at Billy Bob’s! Take ownership for your screw ups
October 22nd, 2009 at 11:52 am
To comment number 12-this would only happen if you were either inadvertently or on purpose doing something illegal-possible stolen equipment-a bootleg smart card-or receiving the service at a fale address-as I said before-take ownership
October 24th, 2009 at 5:05 pm
What a bummer.
I was surprised to read about the trouble you had.
I’ve never had a problem with Dish customer service – and I have dealt with them on more than a few occasions over the past six years or so. In fact, I would have to rank them up there near the top of the best Customer Service departments I’ve ever dealt with.
My $0.02 (after taxes)
Len
October 26th, 2009 at 3:12 pm
I was actually on the line with Customer Service when I read this….
I had a cancelation date for the 5th of November (and I was pretty ticked that I had to pay the cancelation fee. I am moving to an apartment with no balcony. Let’s see you get a tripod hooked up in a studio apartment) and needed to change it to the 1st. The initial CSR started out alright, until she transfered me to an ‘account specialist’, whatever the fuck that means. Last I checked, they were all supposed to be ‘account specialists’ at the CSR center…. So, she transfered me and this guy did not seem to know what the fuck he was doing. Instead of reading the damn notes on the account, he asks me all the same questions, including verifying that I am the account owner. Which I had done twice, on the auto-prompt and the last CSR.
I think I made him cry.
I would have loved to keep Dish Network. I am going back to cable.
October 26th, 2009 at 6:39 pm
Ok so here goes another for you. I am currently WORKING for Dish in the CSR center and most likely on the verge of termination for giving the discounts that were promised to the customer. Let me tell you how it works. You call in and get the auto prompt, once you get to the CSR you have a total of 3 depts you will talk to *residential* Tech, Dr.Dish, or Loyalty. The depts are quite self explanatory. I personaly hate the company as they can not keep a straight billing method. Say Grandma jones has basic services, 5.00 for leased rcvr fee, 19.99 for dish family *before uncle sam or greedy a$$ nobama* programming…thats it nothing more; Dish will toss in an added 5-10.00 fee every few months. Honestly guys the software we run there only gives us limited power to the discounts we are allowed to give, though i give as much as i can as dish’s billing practices are so screwed up. we have to go through 6 weeks of training to understand their billing….oh and BTW, DO NOT…DO NOT go for the free HBO/Showtime 3 month promo…..they will infact give you 66.00 credit…BUT you will NOT get 3 months of “free” viewing…only 2 and you are billed the 3rd month for 22.00…that is a big beef of mine with these guys…you get a total of 44.00 credit when you first accept the offer, (2, 22.00 credits on one bill and only one more 22.00 credit on the following, there after YOU WILL BE BILLED WITH OUT any help to remove it *with most CSR’s)…*another insider tip* We have a thing called P4P, (Pay for preformance) As a CSR/Tech/DrDish you have a certian time limit once you answer the incomming call to resolve the issue, after that we begin to loose “points” Now P4P is/was a BONUS for meeting/exceeding a goal. It is now a requirement or we are terminated…..go frigin figure a compay that is more concerned with getting a friggin JD POWER award than the happiness/well being of their employes/customers….i will never have dish network in my home nor will i ever reccomend someone be a customer or employee….
October 26th, 2009 at 6:53 pm
292.To Nickel-The problem today is most idiots will sign in to a 18 or 24 mth commitment without reading any fine print-like the print on the flyer you received in the mail that states you are signing up through an authorized Dish Net retailer-NOT DISHNETWORK DIRECTLY-and all thire fees are clearly written or verbal-most people “forget†this when signing. What number did you dial when you signed-1-888-555-9874, well Dish’s num. is 1-800-333-DISH. Go with Direct-pay twice the mthly rate-and get stuck with a bill twice the amt. of Dish’s. Everyone complains about Dish-goes to Direct-then comes crying back to Dish. Read the fine print-you wouldnt lease a ford car from Billy Bobs car dealership-then write Ford Manuf. to complain about the fine print at Billy Bob’s! Take ownership for your screw ups
Comment by David Anthony — Oct 22nd 2009 @ 11:44 am
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Leme tell ya something, regardless if its leased from dish itself or bought from billybobs, their equipment is quite shotty….some get some realy good rcvrs….most dont. I am a TSRII with them and i can not count how many rcvrs i have to replace a day. Granted some are due to retards trying to do something thaey can not and screw it up then try to lie on the phone and “I dont know what happened, I just came in and turned on the tv and it went out”….thats why we ask a million questions…its easy to pull a lie outa your arse once…but asking the question in another way will 9 times outa 10 get the trouth outa the idiots when they tried to “overclock” it……..
October 26th, 2009 at 6:59 pm
go ahead and flame on for they typo’s! BTW, anyone honest looking for a good csr? LOL
October 27th, 2009 at 8:13 pm
Dish network rcvr is good. But stay away from VIP model and model 625. You will have headache with these recvrs. others.. very fine.
October 27th, 2009 at 9:57 pm
Over 13 million subscribers-yeah youre going to have a few problems-truth is 99% of problems, be it technical or billing, are “user” errors. Most complaints are from idiots who dont know how to turn on thier T.V.’s, or who do not pay thier bills. Why is my service turned off? Well you have not paid a bill in 6-months. Ford or Chevy-Direct or Dish-there will be problems-so pay for your porno ppv you ordered while your wife was sleeping-pay for the receiver your wife threw out the window when she CAUGHT you watching the porno-and apologize to the CSR you swore at when you lied and said the dog ordered the ppv–. Its just T.V. people, you could smack a strangers kid in the grocery store and they wouldnt get this upset.