Dish Network Customer Service SUCKS

531 Responses to “Dish Network Customer Service SUCKS”

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1. 301
   Pat Says:
   October 27th, 2009 at 10:29 pm

   Gosh, I don’t know anyone who watches porno in the area in which I live. Must be quite a number in your area, Dave. My husband doesn’t watch porno either so that is not my problem with Dish. Nor would it be a problem for me if my husband did so. He’s a big boy. Neither were my problems with Dish because I am an idiot, which I am not, or that I don’t pay our bills. My problem with Dish was that it kept adding unauthorized charges for programs and other items we did not order and, therefore, did not abide by its part of the contract. Each and every party to a contract has an obligation to honor its part.

2. 302
   Responsible Customer Says:
   October 30th, 2009 at 10:35 am

   And their contract reads, and I quote: “Dish Network retains the right to alter their programming and pricing at any time, either with or without notification.” As for Jason on the 26th … “account specialists” are their “Loyalty” team. They are the only people in the company that can close an account. Regular CSR’s are not allowed to do it, because the “account specialists” have the ability to give away more in an effort to retain the customers they have. I had to go to basically the same department for Direct TV when I canceled with them and with my cable company and when I canceled with Dish. Everyone who cancels has to go to that department, but the CSR who transferred you there should have introduced you so that you wouldn’t have to re-verify all of your info.

3. 303
   Pat Says:
   October 30th, 2009 at 2:24 pm

   No such provision in what I signed, nor would I have signed a contract with that one-sided provision. I cancelled in writing, return receipt requested, as well as by eMail. I had more to do with my time than to go along with its telephone shenanigans.

4. 304
   Helga Says:
   November 3rd, 2009 at 12:36 pm

   Horrible! Just tried to sign up for the last few days, the technitian that showed up late had no idea what he was doing was going to install my dish on my wooden deck and run the cables outside and across my floor! I live in a big house, gee all my neighbors with direct tv have theirs on the ROOF. To make matters worse they were going to send a new tech today NO SHOW no call and I took off of work. Now they will not refund my 49.95 even though they told me “it was just to make sure I would be home when the tech came.”
   UNBELEIVABLE I AM FUMING!! Ispent at least two hours total on the phone. RIP OFF.

5. 305
   Terri Says:
   November 6th, 2009 at 12:42 pm

   I think the Feds ought to step in and clean up both these companies. We signed up for Dish Network, and they got all our personal info, and never showed up to install. We were lucky!

6. 306
   dishworker Says:
   November 9th, 2009 at 11:23 am

   Another FYI, 90% of the installers for dish are SUB-CONTRACTED…they are their own company. dish only pays them for the “Basic” install. they will try to modify the work-order to make you have to pay them…and in all rights they are allowed to do so, as in the contract with Dish…anything done outside of mounting and installing recivers is on the contractors dime. Here is another for you, Infinity….baaaadddddd company. As a CSR/TSR i get MANY complaints from our customers that signed up through them and their installers/rebates/reciver promises. I agree with Terri, i do think it is about time that all of the complaints get somewhere…especialy as an employee…talk to your congressmen/women about this as i have allready and building a suit against them as an employee.

7. 307
   jhk Says:
   November 14th, 2009 at 4:36 pm

   My last experience as a full-on Dish customer was when my external hard-drive, attached to my Dish HD receiver, was no longer recognized. I had about 20 movies stored on it, which I’d paid for. I contacted Dish CS and they had no clue what to do. Then they blamed me, accusing me of trying to transfer the HD between receivers, like taking it to a friend’s house or something. So I reduced my service to Family and got Comcast. Later I went on-line and googled my problem. It turned out all CS had to do was re-authorize my DVR. Not only were they incapable of solving a tech problem which I solved, they couldn’t bother to look up the situation like I did. Pathetic.

8. 308
   csr Says:
   November 14th, 2009 at 9:13 pm

   I have to say, I am sorry you had to deal with that. I am a dish network csr and I hate to hear you had a bad experience. It sounds like a few of the people you got to may not have known what was going on. I hope you have a better experience in the future.

9. 309
   csr Says:
   November 14th, 2009 at 9:17 pm

   To Pat on 10/30 … i suggest you call and talk the Loyalty Team, the account will not be canceled with an email or a letter, you have to go through them. You will also probably not be credited back for time if you don’t talk to them first … just a thought

10. 310
    Lynda Thornton Says:
    November 25th, 2009 at 4:30 pm

    Let me say that I aggree with how bad service is the Dish Network. But there problems are because they have outside companys do all of the work. Placeing orders installation and when things go wrong they blame the authurized retailer who took the order or did the install. I think Dish Network should hire there own staffs and do all there own work and thing might be better for all concerned. In my case things have gone wrong since day one and have only gotten worse. And the biggest problem is that they change offers every other week it seems like. In my case they change the offer in one week and if Id had waited I would have saved over 250.00 the first year and gotten a free gift. But there wont honor the new offer to me because they install already and even though I had service 3 day before the new offer it its with a differnt authorized retailer and that my tough luck. Also no grace period if your not happy with them from day one if they leave your stuck and out for next two years. My advice is stay with cable they cost more but have same product and better service and never run differnt deals all the time so you know what you get and that you wont be cheated by an authorized retailer for them to blame at every turn. DISH NETWORK NOT WORTH THE TROUBLE AND YOU DONT SAVE MUCH AFTER YOU PAY HIGH INSTALL PRICE AND PAY FOR ALL THE UPGRADES THAT THEY SAY ARE FREE. BUYER WE WARE!!!!!!

11. 311
    csr Says:
    December 1st, 2009 at 10:10 pm

    u mean buyer beware?

12. 312
    Lulu Thompson Says:
    December 3rd, 2009 at 4:53 pm

    We were told that we would not be charged if we continued our DishNetwork subscription when we moved. Well – we moved to an apartment for a short-term and we requested our subscription to “follow” us to our new home. Apparently, due to our location in the group of units, it is against regulations to install the dish on the balcony facing the pool. We were advised by the technician to cancel, then when we moved to a permanent residence, request the reconnection for no fee. Of course, we are being charged 160. despite what we were told. After repeating my story to the billing specialist, then the supervisor, then the executive team – they still couild not make a decision anyway. I have to write a letter disputing the charge to EchoStar Dispute Resolution. What a waste of time!

13. 313
    Brian Says:
    December 9th, 2009 at 3:26 pm

    As a former dish network winback agent, i can tell you that they don’t have access to fax machines in the call centers. The only people that have fax machines are the Executive Resolution Team, and the only way you can reach them is by either directly requesting them (indicating that you’ve talked to them before) or by asking for the supervisor’s supervisor.

14. 314
    Dish Servant Says:
    December 17th, 2009 at 10:06 pm

    I am a CSR for Dish, and just wanted to say that customer service sucks because everyone is miserable. It’s a horrible place to work, they give us no options but to follow by their rules. It’s not that we’re horrible people, we’re just overworked, underpaid, and stuck without any options to really help anybody. We deal with people cussing us out all day long because their bill is screwed up, or their service is out, or their remote doesn’t work… none if this is our personal fault, and we do try our best to help customers, at least I do, and everyone that I associate with there does too. But there is only so much we can do without getting into trouble ourselves. We’re watched and listened to like Big Brother, lemme tell you, and evaluated, rated, and pressured on everything from call time to credit budgets. I am sorry that all you guys have had such bad experiences, and I really do mean that. Just please, the next time you call, remember that the person on the other line is just trying to pay their rent and feed their kids, and unfortunately, it’s the best paying job in the area where I live. And yes, I know, we don’t have to work there, and half of my team is looking for another job now. Ya can’t just quit without having something else to pay the bills. If I had known what it was like when they hired me, I would have kept on looking TRUST ME. PS Look out for February’s price increases “to better serve you”.

15. 315
    Tech support agent Says:
    December 28th, 2009 at 2:15 am

    I’m currently employed with Dish Network as a Technical Support agent. You can only imagine the bulk of calls we are getting everyday. Although about 30 percent are the fault of customers, almost 50 percent are by faulty equipment, dumb ass installer and poor management.

    but I heard worst about directv

16. 316
    jhk Says:
    December 28th, 2009 at 1:06 pm

    Charlie Ergan is a joke. he and his side-kick come across on “Charlie Chat” like a couple of hayseeds that discovered oil in the back 40. Talk about being in the right place at the right time, which you can say about almost every cable maven. And they seem content on running their company with a take-it-or-leave-it attitude, just like Comcast, DirecTV etc. If a company ever offered just the channels each customer desired, it would take off like a rocket. Cable and satellite are all Tweedele-Dee/Tweedle-Dum. To hell with all of ‘em. I’m about ready to just drop them and watch Netflix instant queue. Boy, will I miss Cable Value Network, though!

17. 317
    dish cust Says:
    December 28th, 2009 at 1:48 pm

    As a consumer I would suggest to everyone READ your contract before you sign it. I would also suggest to LISTEN to everything the dish network representative is saying to you. It is not Dish’s fault that you failed to read the fine print. Dish is also the cheapest satellite company. You get what you pay for.

18. 318
    dish supervisor Says:
    December 28th, 2009 at 11:50 pm

    to dish servant: i know how u feel, but it is like any other job. you will have people yelling at you and big brother looking over your shoulder all the time. i take the escalated calls and trust me, i know that most of the time it is out of our hands, but rules are rules. it pays my bills and i am content with it.

19. 319
    tk Says:
    December 29th, 2009 at 11:48 am

    I am in the military and I have had Dish for two years at my current residence. January 2008, I had an installer not show for two appointments. On the third day he finally showed, at 7pm on a Friday night. By this time, I was desperate. I went ahead and let him conduct his install. He was a nice guy and completed my install by 9pm. However, I didn’t take the time to read all of the fine print. It was late and he was 2 hours from his home, and a major ice storm had already shut down DFW. While signing the contract, we discussed our unresolved issues. When I used my promo code, I was to get 4 rooms DVR and 1 with HD for free. He didn’t have but one DVR, and no HD. He said that they would check my order, and if I was correct, he would stop by and correct the deficiencies. I started my case with one young lady, who was very rude. Eventually, after two days of run around, I was connected to an outstanding CSR. She had everything in order and was waiting for a reply from the vendor. She instructed me to call her direct, if I didn’t hear anything within 2 days. I made the call, only to hear that the person with her given rep# had been terminated. The new CSR wanted to begin a new case, since there wasn’t any record. The outcome was me paying $300 for the corrections. We haggled for the next few weeks. I finally told them to come get their equipment. Then I was given the warning of all the charges I would receive, since I had passed my 30 day mark. I gave up and have paid $75 a month for the past 2 years. Now here is the real kick in the a$$. The one DVR I was given was installed in my 13 year old’s room. The other three rooms do not even work. They search for satellites. I pay roughly $10 a month with some external agency for my “Dish Home Repair”. When I asked if they would come fix it, they were going to charge me a home visit; since obviously it was an install issue. My two years are up and I called the “800#” yesterday, in hopes of rectification. You guessed it. I am not a new customer and won’t receive new equipment without charge. However, they are going to come out and fix my install. If only I liked Direct TV’s menu accessibility.

20. 320
    Dish Network still sucks Says:
    January 1st, 2010 at 12:50 pm

    We called Dish to come out and take care of two problems. They sent someone (actually 2 nice people came) The paperwork they had did not show one of the problems so they called Dish and was told not to do anything and to set up another appointment so they would have all the right equipment (actually they did not have a dish so we could received the local channels in HD and they should have installed that a year ago)So we made another appointment until next Wednesday. After they left we found we had NO local channels at all and we did have those before the people came. So we called Dish. They said if we wanted the local channels back we had to cancel the appointment for next Wednesday! What the heck??? We ranted and raved and the lady apologized and apologized some more but we could not get those channels back unless we canceled the darn appointment. The lady even gave us a $49 credit but we really wanted the channels back more than the $. So we have the local channels back and when we call to make our next appointment (again) we will not have the local channels again until the people come with the right equipment. We are thinking of calling Direct TV but it looks like the same problems occur with them. They have us hook line and sinker. Happy New Year to Dish-NOT!

21. 321
    joe krahl Says:
    January 12th, 2010 at 7:31 am

    Dish network is like alll the service companies. Once they get you, you are on your own. I had HD installed 2 months ago. They put a reconditioned receiver in at time of installation. I questioned it at that time and was told mostly all are reconditioned. Well as of now I have no picture because the receiver quit working. I called customer service (after about 30 minutes of thying to explain receiver just quit) finally was told they would send me a replacement.I was told I have to hook up all the wires and I am responsible for sending the other one back. I am a senior citizen with limited mobility and limited means of getting around. Didnt make any difference. I asked for a repairman to do this and they said it is not their policy. So beware seniors, if something happens to your receiver your on your own.

22. 322
    S Walker Says:
    January 13th, 2010 at 4:33 pm

    Dish Network SUCKS !

    Just tried to sell an HD box I paid almost 500 and because I have a balance they will not connect it for the new person. It’s MY BOX I should Be able to SELL IT. They are holding it hostage and purposefully making it USELESS.

    This should be illegal!!!

23. 323
    v vaupel Says:
    January 29th, 2010 at 12:00 pm

    Two years ago I called Dish Net to cancel my subscription that was 3 years old. The CSR tried her “we appreciate your business” etc. line but I was adamant. She said she would cancel. After a month I still had Dish. I called her back (I had her Colorado number, her name and extension) to see if she had cancelled. I was told that I had been cancelled. I told her I still had TV. She “couldn’t understand why”. She said she would cancel again right then. I said thank you. A couple weeks went by and still no cancellation. I called “Cambria” back. I got the “I’m not at my desk…” thingie so I left my name and number. She didn’t call back within the “24 to 72″ hour period. I tried this twice more over the next week to no avail. I gave up.
    A few months later I started getting calls from an autmated service saying “please stay on the line for an important message from…” I would hang up not knowing who or what this was. After a few months of this I found this was a collection company for Dish Net. I never got to talk to a person however and the calls stopped after I mentioned them to my local server.
    Just the other day I get another collection agency representing Dish Net saying I owed them 49.32 or some such amount. After two years?? They were trying to collect on the month and a half after I had called and cancelled. I guess it will just have to go on my high point credit report. I’m 67 years old and havn’t missed or been late on any payment for twenty years. But I will not pay this black mailer.

24. 324
    jhk Says:
    January 30th, 2010 at 6:44 pm

    Sean: Yeah, everybody here just made up our horror stories. We’re all working for DirecTV. Dang, I hate it when geniuses see through our lies. I don’t think people ever die of cancer, either. I never had it!

25. 325
    Angelia Little Says:
    February 5th, 2010 at 11:45 am

    I have been trying to CANCEL my FREE 3 month HBO/Showtime, I was told that after 3 months that I could cancel these two items and I would not be paying for them. Well like I said everyone when I pay my bill (BY CHECK) I have asked them to CANCEL and deduct the $22.00 off of my bill of which I only send in what is due after the deduction.
    When I signed up for DISH I didn’t like having to give them my credit card information since I wanted to pay by CHECK but DISH said I had to for the inital cost. So now they are STILL charging my credit card the $22.00 extra on my card even though I have not authorized this charge and I had requested the cancellation of HBO/Showtime. I’m getting to the stage of wanting my two year to run out so I can CANCEL and go back to cable (since we now have two cabel companies in my town to pick from).

    SO PLEASE WHEN I MAIL IN MY NEXT BILL – CANCEL HBO/SHOWTIME. And by the way I still haven’t been able to get someone to tell me how to program DISH into my remote in the bedroom (since I had to change the battery in the remote – DISH won’t come up).
    PER: Angie L.

26. 326
    Thomas Johnson Says:
    February 5th, 2010 at 2:45 pm

    I just signed up on 1/28/2010. They said the cost will be 41.99 per month the 1st year and 56.99 per month the second year. I received the 1st bill today 2/5/2010 it was for 87.97. I called in and they said they had a price increase as of feb. 1st. I said no way. They said they can increase the fees anytime. They charged me the fee increase even before feb. 1st. They are charging me for the boxes not hooked to the phone. There tech. attached them to the phone. What a scam. I talked to Diana Torres #720-514-8555 ext 52104 and this person said we will tear up the contract if I send back equipment and sent them$99.00 =. I never signed anyting or received a contract. I asked for one. Now they are calling saying the equipment was never grounded. Were are thepeoples rights. What a scam . What a scum bag company. I have spent 4 hours on this today.

27. 327
    Terri T Says:
    February 5th, 2010 at 9:13 pm

    I have to say that I cringe when I read these comments, because although we’ve had good luck with Dish customer service ever since Turner (C-band) sold out to them, I know the potential for pandemonium is there!

    As for problems relating to installation, that is the fault of the independent contractors who do that work for Dish – so ALWAYS, if you have a problem due to them – report it to Dish! They can’t weed out the bad ones if they don’t know about them.

    In the meantime, my heart aches for those of you with troubles, and I hold my breath lest my own time come!

    And… DOCUMENT, DOCUMENT, DOCUMENT!

28. 328
    Ann Says:
    February 5th, 2010 at 10:24 pm

    Just saw the newest note from Terri T. I had never had a problem with the indepentent contractors. Please do not blame them. It is DISH who is the problem. The contractors have been great! When a work order is given to the contractor and DISH did not write down what to bring after talking to them at length by me and seeing the work order myself-one can see the problem. The contractor called Dish while here and put the phone on speaker so I could hear, I was stunned. Dish wanted to charge me to send a contractor out again when it was the fault of Dish, and they (DISH) also wanted me to sign up for another 2 years when my contract had run out but they backed off of that. If you have a problem with DISH do not give up!! Be strong and also ask to talk to a manager. So glad I changed to Direct TV. Have had no problems yet but there probably will be some but I hope not as bad. Our picture is better too! Best of luck.

29. 329
    John Says:
    February 19th, 2010 at 6:23 pm

    Okay, here goes my rant!

    Just called dish network to cancel service because I am moving out. I am trying to buy another house. So they tell me that they want me to send everthing back to them at my expense. Yeah right, first off, you have to deal with dumb ass CSR, and even dumber line supervisors. When I asked for someone above them, this one asshole stated that there was nobody above him. Bullshit!! Everyone has a manager, unless you own the damn company! He ended up hanging up on me. Called back again, all I wanted and still want is free shipping back to them, not $15 they want me to pay. After 2 hours of dumb ass CSR/Managers, I finally got them to agree to credit my account for the shipping charges, (Which I doubt I will get). And then they tell me that they want the stupid NBL? From the dish, I told them to come and get it, or I will get it for them since they asked and will fall off of the ladder and file a suit against them for suggesting I do so.

    All in all, I say to all here, rebel against the ass network, and remove the free advertisement of dish (which is there satalite) and smash it with a baseball bat. Because remember!!!! They don’t require you to send back the dish, just the NBLS? receiver and remotes. So take it out on the dish and give it a good beating and throw it in the trash. They will not charge you for it, and it feels a whole damn better. If you don’t believe me, have them come and remove it, or even look at what they want back. The dish is not required.

30. 330
    Ann Says:
    February 19th, 2010 at 7:34 pm

    To John who is moving and was told to send the Dish equipment back at his expense. When we sent our 2 DVR’s back to Dish they sent us the boxes to use and the labels. We then took those items to a FedEx place to be picked up. We did not have to pay anything! It is such crap that we have to argue for any little thing! Yes, we had to also send back two things from the actual DISH on the roof. Luckily the man from Direct TV took down the satellite Dish for us and gave us those parts-otherwise we would not have been able to return them-being that we are in our 60’s! Honestly, I hope DISH goes out of business.

31. 331
    Elizabeth Says:
    February 22nd, 2010 at 11:44 am

    I just wanted to add that reading all the problems has made me lol when I was crying…I think all the complaints are over the top and we should all agree that there was life before television, and we should all quit all television communication (ie. no tv) until the companies that provide service are righteous.I am rready to throw my tv out the window….I hate dish and direct sounds as bad…we can’t put an antenna on the roof anymore…lets all just get over it and quit watching television….comments?

32. 332
    Pat Says:
    February 22nd, 2010 at 12:54 pm

    We went back to Direct and have had no problems. Dish was a nightmare. Our only gripe with Direct is, it does not provide “locals” in our area, the locals being 80 miles away in the nearest city. We are rural denizens in Montana. However, we knew from the beginning that we woould have no locals for a while and have no regrets about dumping Dish and the problems that went with it.

    We are getting very tired of TV itself. Even the news channels now are fraught with commercials. When our contract with Direct is over we are thinking seriously of giving up TV altogether. We rarely watch a movie and if we do it is TCM which is commercial free. Some months ago I was watching a movie and at one of the frequent breaks for commercials I counted 13. Worse than the numbers of commercials is the repetitiveness of them. Often times a commercial is shown twice in the same string of commercials at a break. So as not get trapped, we make sure to change channels if a movie is about to start.

33. 333
    John Says:
    February 22nd, 2010 at 6:24 pm

    Update:

    Steps for good ole stress relief:

    Step 1: Got up and removed the Dish from the house since they will not come and do it (I’m not leaving the dumb thing up there for there free advertisement).

    Step 2: Removed the little pieces they want from the unit.

    Steph 2.5: Get a video camera and record the event!

    Step 3: Grab Baseball bat!

    Step 4: Beat the crap out of the dishnetwork! Was actually fun too, therapeutic at the same time!

    Step 5: Use jigsaw to cut into small pieces!

    Step 6: Throw the dish pieces in the trash!

    Step 7: Watch Video for entertainment value.

    Man…it almost makes me want to get dish again to do it all over again…. HAHAHAHA hell no!!!! RIP DISHNETWORK!!!!

34. 334
    Mil B Says:
    February 22nd, 2010 at 8:30 pm

    John,

    AWESOME. Most therapeutic remedy I have heard of in getting rid of DISH NETWORK. Now relax. GREAT!

    Millie

35. 335
    Joseph Says:
    February 22nd, 2010 at 11:31 pm

    Increases way out of line – paying for a dvd we took initially becase it was free – do not use but now pay, two other receivers (one of which we own, increased 9.00 each for a total gross increases of 24.00 includes the 6.00 dvd charge – way out of line – makes directtv look good..

36. 336
    Nancy Says:
    February 23rd, 2010 at 5:37 pm

    I’ve had nothing but off and on trouble with them. I finally called the BBB. and got some results but still had problems Today I switched to our Phone company’s tv services.

37. 337
    Terri T Says:
    February 23rd, 2010 at 8:26 pm

    I’m with Elizabeth… let’s get off our butts and quit watching television until we can get decent programing at a fair price. This is ridiculous!

38. 338
    keith magnuson Says:
    March 5th, 2010 at 11:05 am

    and don’t forget dish network extends your contract for two years every time you make a change to your account e.g., add a tv set. They charge to lease their equipment, install it and any time you speak with one of the dishies you incur a 15 dollar charge. I complained to the michigan public service commission, and various detroit tv stations. I hope that the tv stations bring dish’s actions to their viewers attention. btw, is dish run by the mafia?

39. 339
    barb Says:
    March 13th, 2010 at 12:15 pm

    I have been with Dish for a while and recently added a new receiver for one TV. The sold me one for a dual, which is more expensive. They said the new box is $5.00 a month. 6 weeks later they changed that price to $14.00 a month. They will NOT stand by their contract. Also, they want to chrge me an upgrade to go from the dual box to a single box. They apologize over and over again, yet will not do anything about it to fix the problem. One guy said he can take off $4.00 a month for 5 months, but we had to sign a 24 month contract, so that won’t help much.

40. 340
    Angie Says:
    March 16th, 2010 at 1:48 pm

    i am my dad and moms poa and i write all the checks and nobody has lived in my parents for 10 months and my dad wants the satellite shut off, i wrote 2 letters to them and they keep sending bills and i called and they won’t shut the satellite off for me unless i send them my poa papers!!!!!!!!
    what a joke, all they have to do is look my checks up my name is on my dads checks.

41. 341
    Ralph Smith Says:
    March 18th, 2010 at 11:54 am

    I just got off the phone with dish for the second time i was disconnected after going thru all trouble shooting with one tech on for 30min cut off. got another CSR and forward to another tech. wanting me to do the same things. Did those problems not solve after with him 25 min he tells me to go to a Radio Shack to purchase new red yellow and white cords and change those out. Then if that doesn’t fit the problem he can send a repairman out and that charge would be $15.00. I have 2 receivers one in bedrm the other living area. My bill mnthly is $98.70. Being disabled on a fixed income it already a strain on the wallet, but I do like to watch my TV this is my entertainment.
    I’ve been with them every sense they started we had to buy our receiver and dish then that I still have unabled to use do to all the changes. THEY SAY HAVE TO RENT! Well how about some service to go along with the cost. I told the second guy I’ll get my son when he comes up from 60 miles to go buy these cables and hook it up for me, If the problem is still there I AM TOSSING THE BRAINS OUT THE DOOR AND CANCELING MY SERVICE AND GOING TO BRESNAN. It can’t be any worse than DISH. I might be fooled than thats my screw up.

42. 342
    ELEANOR DUNCAN Says:
    March 19th, 2010 at 2:24 pm

    I WAS TALKED INTO SIGNING A CONTRACT BY A PROMOTIONAL
    IDIOT THAT PROMISED ME THE MOON .NEEDLESS TO AFTER I SIGNED UP WITH DISH ,EVERYTHING CHANGED .EVERY MONTH MY BILL WENT UP .I WAS TOLD THAT I HAD A 12 MONTH CONTRACT AND COME TO FIND OUT IT WAS A 24 MONTH CONTRACT.EVERYTHING WENT DOWN HILL FROM THERE. I HAVE BEEN THREATENED, LIED TO, A LITTLE BIT OF EVERTHING AND I AM 70 YEARS OLD.I WILL REPORT DISH TO BBB AND ANY ONE ELSE I NEED TO REPORT THEM TO.

43. 343
    Pat Says:
    March 19th, 2010 at 2:48 pm

    One has to watch these sneaky guys. Dish did not keep its part of a contract (turned out one never signed) and then somehow put a $200 charge on a credit card after I cancelled service and went back to Direct. I had never paid its bills by credit card! Got tired of Dish adding charges each month.

    I had left Direct only because it did not have locals in our area. Still doesn’t have locals. I actually preferred Dish programming but it just was not worth the constant hassle to continue with them to remove charges for unwanted services/programing.

    Keep good records including a record of each phone call and a copy of each and every piece of correspondence – and its original advertisement which suckered you into signing with them.

44. 344
    Carol B. Says:
    March 21st, 2010 at 5:42 pm

    I am pissed with dish network, I ordered a certain package, but the channels that I am suppose get…. guess what NOT!!! So I called customer service and I have to pay $5 up front just to TALK to customer service, so now they are saying I have to pay for an upgrade for what I already have paid in advance for!!!! I am so very PISSED!!!!!!!!!!!!!

45. 345
    Niranjan Says:
    March 29th, 2010 at 10:25 pm

    Nick,

    I think I am lucky. I have a TV but watch only movies and all news and latest trends I get to through internet and newspaper. One day I decided to get DISH network connection, talked to the CSR for nearly 56 mins to setup the call. He was so rude and doesn’t know what channel I was asking for. I asked for Top200 and Sun tv(South indian Channel). For every information (first name, last name, address, zip) he took 3~4 mins. Since he didn’t know what channel I would want, he also added whatever I dont want and told me a final $$$ 3 digit amount/per month and when I asked for breakup he took nearly 8 mins and finally I disconnected. I have decided not to take channel at all, I can watch things online.

    Some companies seems to suck money through contract and DISH is one among them.

    Thanks
    Niranjan

46. 346
    RB Says:
    March 31st, 2010 at 9:46 pm

    I have the dangest problem with Dish. Well, 2 problems. 1st, they charge me $5.00 per month for NOT having a phone line connected to my receiver which nobody told me I had to have at the time of installation, and furthermore does not affect the performance of the receiver whatsoever. Anybody else checked their bill lately? Next, I have what they call America’s top 200. What? I’ve got at the most 174 channels, some of which are doubled local channels,ESPN alt, and a lots more that are spanish which I do not speak! I’m in discussion with them now about the $5 charges, but no resolve yet.

47. 347
    Ann Says:
    March 31st, 2010 at 10:18 pm

    To RB who is trying to fight the $5 fee for not having the phone line connected to the receiver. Don’t bother fighting it. We were charged too for that very reason. So glad we got rid of Dish and are on Direct TV. We might have problems in the future but for now we get $10 off per month for a referral from our son. He gets $10 off a month also (for 10 mths). Then we just got a $100 gift card from Direct also. Right now, things are pretty nice!

48. 348
    Angry Lost Fan Says:
    April 7th, 2010 at 4:27 am

    We were having trouble with the Local channels not working on one of our TV signals (we have TWO and they worked on the other one). The message on the TV that was shown when you went to the Local channels said “We are aware of the problem, there is no need to call us” basically.

    Here was my families mistake. We trusted them. Hours later when Lost was getting near and we wanted to record two shows on local channels at once (impossible when they’re broken on one signal) my mom gave up and called them anyways.

    Turns out that message is just an automatic thing that doesn’t actually mean they know there’s a problem…

    Then they tell here they want to fix it. We’ve got 20 minutes until Lost is set to record (MY SHOW) and they say that’s more than enough time.
    Of course they do something on their end which basically disables our end for like 45 minutes. Lost recording is ruined. They’re complete morons.

    Eventually they FAIL to fix anything. Finally my mom lets me have at it and using all of my no experience with this stuff I manage to fix it in a few short minutes.

    Every time my family calls them they prove how stupid they are (at least in my area). Nobody makes me miss Lost and gets away with it. I’m going to be recommending to everyone I know to not get Dish Network and when I move out after College I’ll be using their competition.

49. 349
    michelle rusnak Says:
    April 15th, 2010 at 6:46 pm

    I like dish network but I’m tired of seeing the same movies over & over & over again they go from one station to another one day it’s on chanale 5 and the next day it’s on oncore or tbs or fx I’m getting tired of the same movies and some times you show the same movie on say fx back to back i think that it’s to much it’s time to show some new movies and some new show’s like a good syfi show or movie or a good action or a good horror movie. We need new show’s Tv is boring anymore it’s hard for me and my husband to watch. So please new movie’s and new show’s thank you.

50. 350
    Big D Says:
    April 16th, 2010 at 6:31 pm

    What a shame-a company that expects you to pay for services renderred! Im switching also because I NEVER had problems with any other service in my life-they were all perfect!!! DUHHHHHHH

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