Dish Network Customer Service SUCKS

531 Responses to “Dish Network Customer Service SUCKS”

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1. 351
   Average Customer Says:
   April 24th, 2010 at 11:15 am

   Dish is offal. I signed up for one price and then raised my bill the next month. The will continually raise your bill….and the catch is that they will also charge you a $99 + $120 discontinuing fee if you do not want to accept the increased prices. Dish WILL make you bend over so if you are not interested in that then move along!

2. 352
   Mil B Says:
   April 24th, 2010 at 1:04 pm

   I just got my bill raised from $59/mo to $79/mo by Direct TV! Now I think I am going back to Dish.

   Possibly the best thing for all of to do is go from one service to the other when the first decides to raise our bill? Why won’t that work? Just keep both satellite dishs on your roof (or wherever it is installed) then when you switch back the dish will already be in place. Maybe both services will see what has to be done and begin with HONESTY!!!!!! It is sure worth a try. How many of you are willing to test this approach?

   Mil

3. 353
   jhk Says:
   April 24th, 2010 at 1:35 pm

   Doesn’t Dish make you climb on your roof and remove something from the dish to send back? They may already be on to you; all the satcos urge customers to leave dishes where they are when they move. Otherwise, it’s a great idea. It’s weird that cable/dish/directv all cost about the same, even with intense competition.

4. 354
   Mil B Says:
   April 24th, 2010 at 1:45 pm

   NO. Of course I haven’t dropped DirecTV yet, only DISH Network and I wasn’t asked to send anything back. When DirecTV came out to install, I had their installer remove the other dish and I just threw it away, now I wish I had just left it. Soooooo, time I tried this system. It is sure worth a try!!!!, rather than having your bill jump from $20/mo up to $79 plus the add-ons (receivers).

   Mil

5. 355
   Llana Dyess Says:
   April 25th, 2010 at 9:40 pm

   Gad, I HATE Dish!! I hadn’t even had it for a year when my dish got blown over. Called CS, took over a week for them to come out to reset the dang thing. And, of course, she couldn’t tell me what time – just between 8 $ noon or noon and 5PM. And that somebody had to be home. I guess these people think nobody works but them!
   Pissed me off bad, so I told them to just come and get their equipment cause I was going back to Direct (had them for 5 years with NO problem!) But did I do that, hell no! I let that slicked tongued CSR talk me into staying and getting a service contract so I wouldn’t have to pay $95.00. Was also told I would be getting the same price as new custmers if I got the service contract. So, DUMB ME, I said Okay.

   The installer came out, moved the dish down below the house – exactly where I told him NOT to put it. So, I have my dish right in the middle of where the deer run, sleep, play AND the cable can be run over by the
   lawnmower! Well, sure ‘nough, last week the deer ran through, hit to cable and the dish was knocked over and bent all to hell. I decided I would check with the local sat people and see if I could buy a dish from them. Found one cheap then me, and about 6 of my neighbors tried for 3 days to find the signal. (NEVER had to call Direct about the signal, just adjusted the dish myself with a sat finder!) I finally got frustrated and called them. And what do I find out? That my “service contract” doesn’t cover resetting the dish, but since I have the contract, it will only cost me $15.00. Normally it would be $95.00. I was livid.
   I’m ashamed to admit the I gave her a serious cussin’ and told them to just come get their damn crap. Then I find out I still have a contract! The guy I talked to first said I didn’t have a contract! By that time I was steaming mad. She asked what she could do to make me happy and I told her to let me out of that nasty contract and come get their equipment. Said they could come get the equipment but it would cost me.
   I was spittin’ mad – told her to get somebody out here to fix the damn thing. Of course, I had to go thru the whole 8 to noon or noon to 5 again.

   Guess I am stuck with the thing for a while, but you can just bet I am going to stand right beside that installer and make him put that dish where it originally was and stake the thing down – GOOD and SOLID – so the wind doesn’t blow it over again.

   And, if it ever happens again, they can forget their $15.00 charge, or anything it might cost me to break my contract. Can’t get blood out of a turnip and I know enough about contract law to sue the pants off them for THEIR breech of contract with all the hidden charges and crap they promised that I am not getting.

   Dish TV can stick it where the sun don’t shine!

6. 356
   Brittany Says:
   May 7th, 2010 at 7:07 pm

   I agree 100% that Dish Network sucks! I dealt with the most sarcastic women today. I was not pleased with the way she handled my problem at all. I just seriously wanted to jump through the phone and slap the crap out of her! What comes around goes around.

7. 357
   Pat Says:
   May 7th, 2010 at 8:01 pm

   BOTH sides are required to honor a contract, not just the buyer. Dish tried the same crapola with us, even sneaking a $200 charge on a credit card THAT I NEVER USED paying its bills. Of course I noticed it on the statement and the credit card took it off when advised of the true circumstances. I have found that Dish’s tactics are getting around to being known by credit bureaus, mortgage lenders, etc. One of its threats is to damage one’s credit rating.

   Sad that DISH has such terrible business practices. Even sadder is it doesn’t seem to care a whit. Perhaps because it still manages to bluff some customers when they have problems.

8. 358
   laid ofguy Says:
   May 10th, 2010 at 2:40 am

   you see, you have a problem with the csr I understand that im one of them i deal in manny, tech csr and billing. retailer setup dont fall for it, fliers in the mail its not from dish its the retailer, like most providers they set up contracts with retailers, go ahead do this with another company they all contract retailers. the problem with providers is that have not only themselves but a 100 other people from the first problem to the resolution, their fix to this? for financial reasons coporate shuts down these places and hires outside the us, good luck the next time u call, you already have a problem but now there is a language understand between you and those 100. any time u call csr that 49.99 is not a dishnetwork its a retailer always is, theyve never had it. but heres the thing do you know what makes them ok with it? tv is a necesity the companies (all of them) give everyone a discount within the first year (minus the hidden fees with they create ur account) (ive worked for more then one) Yes tv you dont have to have but more then 90 percent of us have it, they can fix the problems later but how much are they really getting from you now? your under contract im gonna sue, guess what the guy you talk to about that including the supervisor? they dont care, supervisors are only guys whove worked there longer and got u off the phone quicker, dish doesnt have a customer service they contract that out HAHAHAHAHA!
   know what that means its someone elses responsibility. Dish, Directtv, satelight companys in gerneral there all jokes but the worse joke is those who buy them thinking everything is ok

9. 359
   laid ofguy Says:
   May 10th, 2010 at 2:46 am

   pat im sorry 200 dollars comes on ur account then, you either pur urself on credit card autopay to get something like cinemax for a year. guess what that means if u dont returned a leased reciever that u didnt buy, but got free when u signed up or it was a replacement they charge that to ur account usually around 200 dollars, what did u do la de da everythigns perfect ill send it next week or, cca is a great deal yea a penny for cinemax for a year uh oh bills due they do a months in advanced im on cca woops. that right there is ur own fault. and their tactics? shoot theyve always been a month in advanced gotta say, you might as well have gave them the money, cause u didnt read into anything, ohhh cool eachs cheaper then my last provider. what u buy a car on monthly charges without reading the interests rates?

10. 360
    laid ofguy Says:
    May 10th, 2010 at 2:51 am

    britanny i can understand your pain, try our end, we have to go on guidelines i just cant say, eff it give this person a free month, those people on the other end have to respond to those that call in we take 50-100 calls a day, half with problems in the other half with billing, my place alone was billing csr and tech. been cussed out alot in life? they can beat that in one day. I understand people are pissed when they call in but yelling at who you talk to first guess what we have as much control as you, and the supervisors there us plus a year they got about the same but a phone number contact list we dont. your more then likely to get better being friendly to the first person u get then the supervisor i cant remember how many times i tried to credit someone with something that a suop woulda gave them nothing, your better off sweet talking an agent, im not being mean im speaking exsperience

11. 361
    laid ofguy Says:
    May 10th, 2010 at 2:59 am

    llana i can sense your fustration, and anger but I see more fustration, i can tell you didnt want to cuss out that person you talked you but you were mad. yes its 95 without the service 15 dollars with at 6 dollars a month to have the service plan. I do have to mention again with the suing, unless u have recordings of agents who effed up to use in that sue it wont help. corporates arent stupid (remember im not corporate i was one of the csrs I actually felt i could help and from time to time i would when i wasnt watched) even tho their contracted technicians im sorry what you think they allllll are. when u sign off on that sheet when they leave it states that you like what they did (they all have you sign) dish will use that u need recordings. yes thats annoying to have to do but im sorry Dish direct comcast they arent the only ones thats with anything with a contract

12. 362
    laid ofguy Says:
    May 10th, 2010 at 3:02 am

    Mil be your right probably havent been asked by direct tv, but ur under contract. i know you are, the only reason u have called is u didnt have signal loss but u will and oh they update the programming package by double. ask them what ur fees without the package and when it will increase they wont lol, ull find out

13. 363
    laid ofguy Says:
    May 10th, 2010 at 3:06 am

    jhk ur right they do but see ur all missing the point did u know its 50 dollars for that piece on the dish, but you could have called in and said its in possible i cant get that and the loyalty team they got you to woulda waived it but instead of working with them they didnt. instead u cussed out a cashier at a burger stand wich got u nothing. I wouldnt cuss them out either, 2 times breaches ur contract the fed beraue agrees with that one, 2 years at 17.50 cents plus they dont waive nothing = bad credit and government aprooved. ive done my reading to

14. 364
    laid ofguy Says:
    May 10th, 2010 at 3:08 am

    mil b genious, its not with just dish and direct the problem with satelight u have that contract. moving from one provider to the other great idea, because then u get new accounts, change the name say u and ur wife looking at 4 years of low pricing. find another in ur area much more thats if u can get cable. ur on the right traci, but they keep records of how often

15. 365
    laid ofguy Says:
    May 10th, 2010 at 3:19 am

    November 14th, 2009 at 4:36 pm jhk u wrote this then

    guess what, because yall give us credit card numbers those csr reps cant access the internet like ur dumbass, we work get cussed out and get told what the problem is, it states that yea we can authorize that ehd but we cant guarantee it, re authorizing means deleting ur reciever and reactivating it, dish doesnt support all ehd, do u think they trial and error, hell no call ur vcr company do they attempt to fix ur vcr or ur tapes hell no. technologys comming along but it takes two to fix. make that statement when we can all transport ourselves to work, technology is getting better a computer can do it, but its called dun dun dun copyright because we have that in place in the world ur ehd isnt perfect. im sorry u lost ur stuff, your not alone when it comes to the downloaded but munch

16. 366
    Pat Says:
    May 10th, 2010 at 3:27 am

    laid ofguys. Nope. Nobody is on any kind of autopay for us. I would never give any entity that control with a bank account or credit card of mine. Our recurring statements all are paid via internet banking. All Dish’s leased equipment was returned in a timely manner.

    Are you a Dish customer service employee? Reading last responses to complaints I am beginning to think you have a dime in this.

    It is sad that Dish is so unprofessional in its handling of accounts. I miss having local channels, but it wasn’t worth the frustration and waste of my time to continue being a Dish customer.

17. 367
    laid ofguy Says:
    May 10th, 2010 at 3:32 am

    Rocky Says:
    August 8th, 2006 at 7:50 pm

    hahahahaha rocky that was the dumbist response i ever heard you got suckered by someone else trying to get u to quit HAHAHAHAHAHAHAHAHA we get those all the time dishnetwork does not ever ever ever contact you unless through an automated system hahahahahahahaha u go suckered, where 24-7 hahahahahahaha the only time is when u have to contact evt cause electronic verification team needs confirmation becuase either the equipment has been move from account to account or u get it set up at more then 4 locations you got jipped or ur lying hahahahahahahaha

18. 368
    laid ofguy Says:
    May 10th, 2010 at 3:57 am

    tk Says:
    December 29th, 2009 at 11:48 am

    tk i feel for you, but since ur military means u arent as home much and i understand the whole i take care of business. im not against you but with any provider and ive been with multiple u call within a week, if u call every week does that mean we have record no. everyone on satelight has a timer. cable maybe no its easier with cable boom boom click other things prevent satelight. customers need to represent more then one authorzide user otherwise we see, no record business policy on our end woops no record were boom boom boom compared to calls coming in. im not against you remember that ALL IM SATING is your dish csr is going based on call in that dish home protection plan or service plan calls for trouble shooting. im not dissing anyone in my responses im telling u what its like u go from retailer to csr to someone who can fix it if its not in that order in a timely manner its wooops what happened. yes where cheap prices but it builds up with dish

19. 369
    laid ofguy Says:
    May 10th, 2010 at 4:13 am

    pat BOTH sides are required to honor a contract, not just the buyer. Dish tried the same crapola with us, even sneaking a $200 charge on a credit card THAT I NEVER USED paying its bills. Of course I noticed it on the statement and the credit card took it off when advised of the true circumstances. I have found that Dish’s tactics are getting around to being known by credit bureaus, mortgage lenders, etc. One of its threats is to damage one’s credit rating.

    Sad that DISH has such terrible business practices. Even sadder is it doesn’t seem to care a whit. Perhaps because it still manages to bluff some customers when they have problems.

    Pat i am an employee yes i will never give away anything on me, i pay bills too.

    when something through the accound is attached via credit card or eft. it is usually for 200 price is gonna be for a 200 contract, or equipment. not a monthly bill. that 200 would have come from those two. remember when using up its credit card or check when u sign up for leased equipment thats what it shows on account. it could have been less but u have to sonsider if theres was 50 used for the lnbf which is the hook like thing on ur dish where the coax cable is attached it deppeneds. i cannot personally look at that without an account number or seeing it thats wheres the complication comes when u call us we talk to you first and our supervisor doesnt always fix it

    remember im a csr tech and billing im not against you im going based on what i was taught.

    where taught on a training like simulator and learned through calls we take

    im not against you but for 200 one of those where envolved otherwise it was one of the retailers im not justifying im going on exspereince

    i can guarantee you the above because if any credit is adjusted we at csr do that personally or get someone and it takes 5-7 days past when we do it

    the only cards it can use are the one u setup with or paid the last bill on it for, and if its a debit\check card wich means through your bank either time it attaches there/ think about if someone stole ur card u call ur bank, my bank consideres it stole and refunds me thats just me, but without a set record via them or us to ensure that it wont be fix and it only takes 2-3 days to confirm most banks if not sooner for that situation

20. 370
    laid ofguy Says:
    May 10th, 2010 at 4:16 am

    ive got this place bookmarked i just want you all to know im not disrespecting and i can be a good resource for questions. I will never detail who I am. i have to live to

    but post your responses I will get to themIm not against anyone for the main fact that i havent live you or corporate wise your account. and I would dissrespect but maybe i can be of help

21. 371
    laid ofguy Says:
    May 10th, 2010 at 4:18 am

    i am a dish CSR BILLING AND TECH

22. 372
    laid ofguy Says:
    May 10th, 2010 at 4:23 am

    ROCKY IM SORRY I wasnt laughing at you but in all honeslty when it call for anything contracted via car satelight utillties the best buy bill you have to read the fine print im not corporoate i wish i was maybe i didnt have to work. I feel anyone protecting our country deserves the most respect. that world ur saving the us is taking our business and taking it over there. there is a good and bad with anything the world isnt black and white its all on paper. you have my respect

23. 373
    laid ofguy Says:
    May 10th, 2010 at 4:34 am

    pat its not they dont bare but u have to think about it statistically. say u talk to one (a rat) the rat is no different then the other he tries. (then he gets you to the cat) the cat sees the rat and takes it into understanding. the cat then gets you to the (dog) the dog goes well this is policy, so what can i do about policy what can you do. the dog gets you to the tiger(tiger owns all) the tiger says i can do this but its the best I can do. you want the shark (the shark usually being corporate which u can only get via adress (hint hint they dont do phone numbers any company now is contracted look at the others if its just satelite wich its not ( you fix it for future people even tho u want it fix now) were all corporate on how they set it but but and its a huge butt. that singature and okays put it through a cort date for years. like bying a rental. it becomes accepted

    if u run through a csr tech or billing agent whose yea ye awhatever they may not be that way. we get happier when you treat us like a good person even when we dont deserve it

    if they dont (i hate to say it call again theres alot of us) ask for a csr number its the quickest csr number

    we dont live your lives we live or own bills and payments

24. 374
    laid ofguy Says:
    May 10th, 2010 at 4:36 am

    im not saying your wrong in feeling that way im saying we sit in line waiting for a call just like you may wait for a call or, a complaint or, a service, or a job each of you is a job for us but like you we get future jobs based on the last

25. 375
    laid ofguy Says:
    May 10th, 2010 at 5:28 am

    deb yes and no, no you didnt get a confirmation on your replacement reciever or remote bsed on ur notes thats what that means, two it take 3-5 days u can ask for early but it wont happen. and three your right u have to be calm. pissed of people who call in about anything dont get a resolution whoever ur talking to wanted u off the phone. the more ur not concise the more we want u off a tech can loose their job not having 10 mins or less calls. ur stateent prooved good service but not a reason. im sorry the people who go based on what they thought versus people who document or ask twice. get less results. maybe u got lucky someone resonded and did it right ur call back was automated. im sorry any physical was through a retailer u got charge for that

26. 376
    jer Says:
    May 12th, 2010 at 11:49 pm

    I just talked to dish about the bait and switch they pulled on me and all I recieved was we are so sorry, I think that is all they know how to say but they will offer you what they were suppose to do for an additional price. Dish SUCKS!!!

27. 377
    laid ofguy Says:
    May 14th, 2010 at 12:58 am

    jer wasnt much to ur saying just saying something sucks doesnt help, did u guys know pricing of the main package is going up next month

28. 378
    laid ofguy Says:
    May 14th, 2010 at 1:01 am

    honestly most of u sign up through retailers there the ones sending fliers in ur mail as well as e-mail nothing dish can do if u sing up calling on the number on that fliar or e-mail, its like getting a car from a local car dealership selling used or new cars that the company started selling, its there end u signed up with. you can say but i callled the number, how many times have u gotten called from numbers that are someone else

29. 379
    Pat Says:
    May 14th, 2010 at 11:53 am

    You have apprently appointed yourself the Ann Landers of this board. Please take a hiatus while you learn to write and spell. Stop assuming problems being written about. The writers know what has gone wrong for them.

30. 380
    Pacman Says:
    May 17th, 2010 at 12:55 pm

    Now we know why it’s better to buy thefree FTA receivers and hack into Dish Network’s signals..these F$%&ers and above the law they think.

31. 381
    Steve Says:
    May 19th, 2010 at 11:21 am

    Dish Network customer service is horrible.

    I had been with DN for three years. My experience with DN customer service has always been poor. But this time it really pisses off.

    One day this march, I got no signals. As you know, this happens a lot when there is bad weather. So I waited three days without signal then I decided to call DN. I hate to call because you it always take long time (30 min usually) to wait for a real person to speak to. When I finally got to speak to someone who is unable to solve my problem, I got transferred to other customer service. My called got disconnected during transfer. I had to call them three or more times to finally get connected to someone who told me that they can not solve the issue over the phone and will send some technician to my home to look at it. What I am not happy about this is that they’ll charge me a techinician fee somewhere around $80. But I have no other choice and agreed. The sheduled window for the technician to come to my home is from 12pm to 5pm on a Saturday. (5 hours!) I waited and waited on that day, nobody showed up and no one from DN contacted me. I called them the 2nd day about it, all I got is that they don’t know what happened to the technician and all they can do is make another appointment. I got so pissed off and wanted to cancel my service with DN. But they told me that there will be a $200 fine because my contract won’t expire for another 12 month.
    I feel helpless and want to know what you can do in such a situation.

    P.S. I wrote a email to DN customer service to explain what had happened. They email back saying that on their record I canceled the appointment which was the reason that the technician didn’t show up. But I swear to God that I never canceled the appointment.

32. 382
    Todd Addy Says:
    May 31st, 2010 at 1:43 am

    I am a local retailer in vancouver washington for dish network and directv with a local office and showroom with the newest hd dvr equiptment. It is painful to read all the troubles with customer service and maybe i have had my head in the sand but i do not believe my customers experience any of these troubles. first the paperwork never gets lost on the dish side the reseller has it and faxes the paperwork or doesnt get paid so i would be curious who the reseller was and the 49.99 was about a year or so ago that dish quit doing but when we did the retailer collected that and it was automatic on a dha agreement sounds like the reseller made a mistake. if anyone needs help we at silverstar do what we can 3311 ne 44th st suite a vancouver washington 98663.

33. 383
    Chris Bulger Says:
    June 7th, 2010 at 3:22 pm

    I would like to see the DishNet Work run out of town on a rail. For over ten months I have put a notice on my statement to please send my bill sooner than two or three days before it is due. They send it on a hoilday weekend with no postal service on a Monday and want their money by Wed. of the same week. It is three days mailing service to them so naturally the money is not going to get to them in time so what do they do after they said my service won’t get shut off they shut it off, because of their mistake in mail bills out late they punish the customer and probably will charge for a reconnect service fee. I would rather throw up an antena and hook up my converter box than put up with the bull they dish out in service. After all do you see how many junk channels you get. Whats this money grubbing country coming to?

34. 384
    Carol May Says:
    June 19th, 2010 at 6:58 am

    I am 64 year old woman, on disability,live in mobile home park for 55 & older, no solicitation allowed, Dish represen. came in and asked for my business and said they had a special for $24.99 and high def included. He needed information off my bank card just for proof of who I am he said. Then he left, installer came late, put in receiver, asked me to sign and inital documents where xed as other guy forgot to have me sign them, so I did, thinking it was service contract and special one year fee for $24.99 and that was why they needed me to sign, so I would not get charged higher fees, I was getting a special. I GOT A SPECIAL ALRIGHT. tv WAS FUZZY, CALLED INSTALLER CO. NEER ANSERED FOR DAYS, I CALLED, NO ANSWER, FINALLY GOT DISH COUST. SERVICE, SHE HAD ME READ RECEIVER NUMBER OFF RECEIVER. WRONG RECEIVER FOR HIGH DEF. THIS HAS BEEN ABOUT THREE WEEKS TRYING TO GET THE INSTALLER TO ANSWER PHONE, MORNING GLORY HERE IN OREGON, SO RECEIVER WAS ORDERED AND I HAD TO WAIT, THEN I GOT BILLED $88 ON MY CREDIT CARD FOR ONE MONTH, CALLED, THEY SAID OH, NO I HAD HIGH DEF. AND THIS AND THAT AND I SAID OH, NO, THIS IS WHAT REP SAID I GET FOR $24.99 SPECIAL FOR A YEAR. OH, ONE YEAR. I WAITED ANOTHER WEEK OR SO, FINALLY. I CALLED AND CALLED AND COMPLAINED, FINALLY GOT A CALL CENTER IN MID UNITED STATES AND THIS GUY KNEW HOW TO GET INSTALLER OVER HERE WITH CORRECT RECEIVER. THEN THEY TRIED TO BILL ME FOR INSTALLATION. I SAID NO, THIS WAS THEIR MISTAKE NOT MINE, THEY TOOK THAT OFF BILL, THEN CHARGED ME OTHER FEES. FINALLY, I HAD IT AND CALLED AND CANCELLED SERVICE, SAID I HAD TO PAY A $400 CANCELLATION FEE. I SAID I WASN’T GOING TO PAY IT. THEY SAID I HAD TO HAD A TWO YEAR CONTRACT. NO, ITS A ONE YEAR CONTRACT. WHAT A MESS. THEY SENT ME BOXES AND LABELS, UPS CAME AND PICKED UP RECEIVER AND TWO CONTROLLERS, NOW THEY HAVE GONE TO MY CREDIT UNION ACCOUNT AND DEBITED IT WITHOUT MY PERMISSION. I HAD TALKED WITH RESOLUTION CENTER AND THEY SAID THEY WOULD BILL ME AND I COULD PAY MONTHLY, BUT THEY WENT IN AND TOOK ALL THE MONEY FROM MY ACCOUNT THAT I HAD IN CREDIT UNION TO MAKE MY CAR PAYMENT. I AM FURIOUS, JUST FURIOUS. OTHERS RESIDENTS IN PARK GOT SCAMMED IND THE SAME MANNER. NOW MY CAR FINANCE CO. WILL REPORT ME LATE PAY, NSF AND MY SCORE GOES DOWN, MY BALANCE STAYS UP AS ALL PAYMENT WILL DO IS GO TO INTEREST DTHE LONGER I CAN’T PAY THE BILL. WHAT A DAMN HASSLE. I AM AMAZED THAT THEY WENT IN AND TOOK MONEY FROM MY ACCOUNT BUT I SEE THEY ARE GETTING PEOPLES INFORMATION AND THEN FOR DOING NOTHING BUT GIVING TERRIBLE SERVICE, WRONG EQUIPMENT, NOT ANSERWING PHONES AND RUDE, THEY CAN ASSESS MY CREDIT UNION ACCOUNT AND LIE ABOUT IT TO ME AND CREDIT UNION. PEOPLE LIKE US WHO HAVE RETIRED DUE TO ILLNESS AND DON’T HAVE A LOT OF MONEY, AND ARE GULLIBLE AND BELIEVE WHAT ATHEY AE BEING TOLD AND THAT SALESPERSON IS HONEST ARE GETTING RIPPED OFF LEFT AND RIGHT WITH THIS COMPANY. I AM FURIOUS, I FELL LIKE I COULD DHAVE A STROKE OVER THIS. MOSTLY, THE CREDIT UNION SHOULD HAVE SEEN MY CAR PAYMENT COMES OUT EVERY MONTH AND WHY SEND IT BACK, WHY NOT SEND THE DISH BACK AND REVERSE IT AS IT WAS NOT A REGULAR MONTHLY DEBIT OR CHARGE, ANYONE LOOKING AT ACCOUNT WOULD SEE THAT, BUT MAYBE THEY DON’T EVEN LOOK, IT IS FIRST PIECE OF PAPER THROUGH THE COMPUTER. I HOPE LIKE HELL THE CREDIT UNION HELPS ME, BUT EVER SINCE I OPENED THAT ACCOUNT SOMETHING SEEMS TO HAPPEN AND GO WRONG AND MAKES ME LOOK BAD. I FEEL LIKE I AM CREDIT UNIION JINKXED. I THOUGHT WELLS FARGO WAS TOUGH. YOU JUST CAN’T WIN ANYMORE, TO MAKE MATTERS WORSE I GET HEALTH SCARE LIKE I MIGHT HAVE A RARE FORM OF LUEKEMIA OR BLOOD DISORDER AND HAVE HAD TO GO TO NUEROLOGIST, ONCOLOGIST, HAVE CT SCANS AND BONE SCANS DONE. HOPE CANCER ISN’T ANYWHERE ELSE, BUT IT IS A HIGH PROTEIN PROBLEM. GUESS GOD BETTER TAKE CARE OF ME AND I WILL PRAY, I CAN’T FIX THIS. I HOPE LIKE HELL SOMEONE READS THIS.

    DO NOT USE DISH, STAY WITH COMCAST AT LEAST THEY HAVE WONDERFUL CUSTOMER SERVICE AND THEY WILL TALK TO YOU WITH LOCAL PEOPLE HERE IN PORTLAND OREGON, YEAH. I HATE THE OUT OF COUNTRY CALL CENTERS. KEEP THOSE JOBS HERE FOR US AMERICANS TO HELP AMERICANS.

    WELL, WONDER WHAT ELSE I CAN GET TAKEN FOR, PROBABLY WON’T GET A REFINANCE ON MY CAR LOAN DUE TO DISH NETWORK SCREWING ME UP. THEY PULL CREDIT REPORTS, BUT DON’T READ THE DAMN THINGS, JUST THE SCORE, IF YOU HAD S CAR TAKEN BACK, BUT RETREIVED DUE TO HUSBAND YOU ARE DIVORCING NOT MAKING THE PAYMENTS–WITHIN TWO WEEKS AND THEN YOU TRADE IT OFF, CAR DEALERSHIP GETS A PAYOFF AND THEN FINANCE COMPANY WANTS ANOTHER %$$300 OR SO FROM YOU AND YOU SAY NO, I DON’T OWE ANYTHING YOU RELEASED THE TITLE AND SAID IT WAS PAID IN FULL, WELL THEY PUT ON MY FICA REPORT THAT I DIDN’T MAKE A PAYMENT –I DISPUTED, BUT THE CREDIT REPORTS DON’T SAY MUCH, JUSTS THAT FINANCE COMPANY DISAGREES, SO WHAT DOES THAT MEAN. AM I BELIEVED OR ARE THEY BELIEVED AND HOW DOES THAT AFFECT ME. THEY DIDN’T REMOVE THE ENTRY REGARDING IT.

    PEOPLE ARE SO SCREWED IN THIS COUNTRY WITH CREDIT REPORTS TIED TO EVERY DAMN THING YOU DO TO LIVE YOUR LIFE. CREDIT REPORT FOR JOB, CREDIT REPORT FOR ANY TYPE OF LOAN, CREDIT REPORT TO RENT OR BUY A HOME, MIGHT NOT BE ABLE TO RENT APARTMENT, BAD RISK IF LOW NUMBER, EVEN THOUGH BILLS ARE PAID AND PAID OFF AND YOU HAVE WORKED ALL YOUR LIFE. PRIVATE SMALL BUSINESS HAVE GIVEN CREDIT TOO YOU ALL YOUR LIFE AND YOU ARE 100e% A WITH THEM. YOU CAN’T WIN, YOU REALLY CAN’T. IF I COULD I WOULD TAKE MY MEDS, GO TO HAWAII, LAY ON A NICE WARM SOFT BEACH, WITH MY DOGS AND WE WOULD GO TO SLEEP TOGETHER. NO PAIN, NO FICA SCORE TO DIE, OR IS THERE. MAYBE CAN’T GET A GRAVE SITE WITHOUT GOOD SCOURE, MAYBE CAN’T GET CASKET WITHOUT FAIR FICA SCORE, MAYBE THEY WON’T USE THE BETTER EMBALMING FLUID, GEE I DO LOOK A LITTLE PURPLE WHILE, NO ONE CAN SEE ME AS I DON’T GET A VIEWING, FICA SCORE JUST ISN’T GOOD ENOUGH. OOPS, WELL HOW ABOUT CREMATION, WELL, WE JUST CAN’T USE THE HIGH TEMP. FURNACE AS FICA SCORE IS JUST TO DAMN LOW AND YOU WILL JUST HAVE TO BURN UP SLOWLY AND MAYBE NOT ALL THE PARTS WILL BECOME ASHES, BUT YOU KNOW, ITS THAT DAMN CREDIT REPORT. AND THE POOR PETS, JUST PUT THEM IN COFFIN WITH ME IF THERE IS A COFFIN. OH, I AM NOT SURE I GET A BURIAL PLOT, THEY MIGHT HAVE TO STACK ME ON TOP OF MY WHOLE FAMILY, IF THEY CAN FIND MY FAMILY. DOES ANYONE KNOW WHO I AM, NO ONE WANTS TO TELL ME BACK WHERE I WAS BORN, COUSINS STILL ALIVE, WHAT THE STORY WAS WITH MY MOM AND STEPDAD AS i HAVE FOUND OUT IOVER THE YEARS, MY COUSIN IS PROBABLY MY HALF BROTHER. MOM AND HIS DAD HAD SAME FATHER, AND HE DECIDED TO GET IT ON WITH MY MOM AND NOW MY UNCLE IS MY REAL FATHER, GOD, IS ANYTHING IN THIS WORLD REAL.

    I COULD TRULY WRITE A COMDEDY ROUTINE OVER THIS. SEND THIS TO CHELSY HANDLER. LOVE HER. OKAY DISH, SCREW YOU. OH, NO, THEY REALLY SCREWED ME AND DID AN A PLUS JOB OF IT. THE ONLY PART OF THEIR BUSINESS THAT THEY DO WELL. SCREWING THEIR CUSTOMERS AND GETTING ALL THE MONEY THEY CAN FROM THEM AND ABUSING PEOPLE ON THE PHONE. WOW….. THEY ALL TALK THE SAME, ACT THE SAME, HAVE THE SAME DIALOGUE.

    WELL, THAT IS ABOUT HOW IT IS AND WAS HERE IN MARCH/APRIL/MAY AND PART OF JUNE IN CLACKAMAS, OREGON AT SHADOWBROOK MOBILE HOME PARK WHERE SOLICITING IS POSTED AND IS AGAINST THE LAW, NOW I SEE WHY. THEY TOOK ADVANTAGE OF OLDER SENIORS, WHO DON’T UNDERSTAND ALL THE NEW FANGLED STUFF THEY TALK ABOUT OR DON’T HEAR SO GOOD ANYMORE. SURE THE HELL IS TOUGH OUT HERE IN THE REAL WORLD ISN’IT????????
    CAROL MAY 503 387 5231

35. 385
    Pat Says:
    June 19th, 2010 at 1:35 pm

    My suggestion: Contact in writing both the Better Business Bureau and your Senator or Representative with your Dish complaint(s.)

    List your problems with Dish in numbered paragraphs, leaving out your own comments re same. That is, be precise and not emotional. The facts M’am, the facts.

    Add a short paragraph stating your age, living arrangement, etc.

    Your story is an all too familiar problem with Dish, and similar to one I encountered with Dish myself. If there is a contract, it is between both YOU and DISH — two sides. The provisions of a contract are not one-sided, and must be honored by both parties, something Dish seems to conveniently forget, judging by the complaints on this board.

    Keep good records – paperwork, phone calls, etc. If Dish harasses with phone calls, request it put anything to be said in writing, and make a note of the conversation. (Dish has begun the practice of making robot calls.) Regardless of who might be calling, I hang up immediately when I recognize a robot call coming in.

    Good Luck!

36. 386
    Carl Glaza Says:
    June 19th, 2010 at 2:15 pm

    I recently got Dish network and I was very disapointed in the picture qaulity compared to Dirct TV I called them repeatedly they came out and said there was nothing wrong with the picture I told them that Dirct TV picture was far better and they said nothing and walked away and I still have very bad high definition picture o Dish network is junk so do not buy dish buy direct TV

37. 387
    Todd Says:
    June 21st, 2010 at 10:15 am

    Sent to their “Charlie chat” this morning:

    When you increased the price this month, your last statement explained changes coming on June 3rd, but never explained what those were. I contacted support via chat at that time, but the person couldn’t explain them either. I called support the next day on the phone and they said I wasn’t affected. I got my bill today and see that it did go up. I tried to click on the link in the message today, but it only sent me to my account. I spoke with someone on the phone today and chatted with another person and their supervisor, but was not compensated for all of the troubles that were caused for no fault of my own. Also, the link to 2010 updates on your website caused my web browswer to lock up multiple times in May.

    How is this customer service? The least you could do is allow me to downgrade to a lower package and waive the fee or give me a credit for the fee or even waive the $2 increase for this month since I was not properly informed.

38. 388
    Sara Says:
    June 27th, 2010 at 12:26 am

    I’m glad to hear I am not the only one that got trapped by Dish. Too bad I have no other options since Dish has exclusive rights on the entire building I live in. I guess I have an alternative – no tv at all. And maybe that’s my best solution. I can’t watch a channel without getting the annoying “acquiring satellite signal” message, followed by the even-more-annoying “error” message. After the visit of 3 technicians, nothing changed. Currently paying 55 dollars. They definitely have a great business model: get people’s money and provide no service. Dish Network should be declared illegal.

39. 389
    Big D Says:
    June 27th, 2010 at 4:05 pm

    to Chris abt having your bill sent sooner-The bills are generated on a particular day of the month-dependimg on when you sign up-then sent out-for example-generated and sent on th 1st-you then have 20-yes 2 days to pay-unfortunately-as many people believe-Dish has no control over the US Mail-you can pay online-or thru autopay-or west union -or money graham-or call it in. So many people say “I didnt get a bill this month-so its not my fault” try that with your elec comp-or landlord or phone comp.

40. 390
    Big D Says:
    June 29th, 2010 at 6:46 pm

    If I had a dollar for every person that called in and said-”I was told 24.99, not 39 or 49, etc.”Here is a tip -read your flyer-yes even the small print-if you cant read-get some one to help-24.99 is for one particular package-2 tv set up-nothing else-yes its hard to believe but extras do cost extra. I cannot believe people pay more attention to thier grocery store receipts to make sure they were not over charged for thier Spam-but sign a 2 Year Contract without so much a blink-consumer responsibilities people-make the installer wait if you have to-make him sit and wait and read the contract before signingit is not binding until you sign. And by the way, as with the other guys-”Lock in your savings for a year” means just that-the discount-25.00 or 15.00-the mthly credit-thats what you are “locked” into-that particular credit off your bill-not any specific rate-cause if you read your contract-(avail. at dishnetwork.com-bottom of page) prices and programming subject to change-without notice-doesnt seem fair?-Dont sign-As hard as it is to believe from these posts-13 million customers-about 4% call in-90% of that 4 simply cannot read thier bill-5 of that wanting to make changes or pay bill-and yes,5 with legit complaints- it is a business, there will be legitimate problems-2,249 Ford Car Recalls-only one example

41. 391
    Steve Says:
    July 1st, 2010 at 4:02 pm

    Dish Network customer service is worst I have ever experienced, period. I don’t want to waste your time with my 3 page long story. The bottom line is I canceled my service and will never ever have anything to do with Dish Network.

42. 392
    Randy Brown Says:
    July 3rd, 2010 at 11:45 am

    !

    .

    I have been a customer of DISH for about six or seven years. I bought my own dish and receiver, which I owned. I have had the same package all this time. The price of the package had increased to about fifty-eight dollars plus, which I paid each month. I paid my bill on-line and paid the amount they showed was due, I printed out a copy of proof of payment for my records.

    I had no problem with them until about one year ago when I moved about eight miles to a new house.

    The very end of June 09, I called to see what to do when I moved. They told me to leave the dish but keep my old receiver. I asked about other package prices because my existing package had gotten so expensive. I was told that because I had been such a good longtime customer she would offer me the following package. Free DVR and pay $24.95 a month for the same package for twelve months. I was told that at the end of twelve months I could call and get a less expensive package if I wanted to. She also threw in free HBO and Showtime for three months at no additional charge. Of course, I accepted! I realized that my monthly bill would increase to the normal price in August 2010.

    The installer took my old receiver, which I owned, and I was never giving a credit.

    Starting In July 09, I paid the $24.95 each month on line. A couple of months the bill was a few dollars less which I paid. Not a single problem until about February or March 2010 when I noticed my bill was considerably higher. I called and was told it was a mistake, which she would correct, and to just type in the $24.95 on my bill which I did. Same thing happened the next month. Each month my bill would increase and I would call to try to get it corrected. Working my way up to the Executive Resolution Office. I was told that none of the above ever took place, which is an outright lie! I was told I had to pay over two hundred dollars in over due charges, which is also a lie.

    Dish TV is well know for its lack of customer service and for not giving credits when due and for adding unknown charges to customers bills. They are a hard company to deal with and are very customer unfriendly.

    In the mean time, my new DVR blew-up. Their Tech Department is extremely good and very customer friendly. They sent me a new DVR. I placed the old DVR in the same box the new one came in and affixed the return label that they supplied. I gave it to a UPS driver a couple of days later. Of course Dish TV lost it and can’ trace it.

    Month before last after much arguing and rude treatment and against everything I stand for, I threw up my hands in surrender. I asked a Supervisor in the Executive Resolution Office to tell me how much I needed to pay to make this mess go away and to tell me exactly how much my next month bill would be. I was told he would credit me for the worthless DVR they could not find to pay $103.33 which I did .He assured me my next bill would be $68.00 exactly. I was not happy and what they did was wrong but I agreed and waited for my next bill.

    SURPRISE, this month’s bill was for about $498.00. I called and went through the entire BS again. They again credited me for the DVR they cannot find but told me I still owed about $250.00. I went on-line and paid the $24.95 that is the correct amount for the package I bought. I should have never paid them the $103.33 last month.

    My original package was for $24.95 a month running from July 09 through July 10.

    DISH TV owes me for the amount I over paid and for the original receiver that I owned and was taken by their installer.

43. 393
    Gigi Says:
    July 6th, 2010 at 5:42 pm

    DISH CUSTOMER SERVICE SUCKS !! The rep was rude to us TWICE!!
    I called DishNetwork today actually to sign up for an international progamming package. As I asked for the details, the first person transferred me to a ‘more knowledgible’ rep. This one was so rude and insulting to me. After giving my phone number and name, she asked whether I had called them before. I said my husband called ‘Dish’ one month back and couldn’t decide at the time and he said he will call back after discussing with wife(me). She answered my husband that why didn’t he called after discussing with wife!!(What?)

    This was the only call we made to the ‘dish’customer service # before todays call.
    [I had called a retailer before(whose number I got from a mailer) and got some details and called him on June 1st three times to sign up and the price for our package was $24.99. I left message and my phone number and nobody contacted me till date(But that person was good atleast when I talked)]

    When I called today, the lady said the price is 29.99 and I must have to get the local channels also and the total will be over $40(for 4 channels+locals). I reminded her about the price I was offered before and she said, they changed it from June 2nd(See if the retailer called me back on that day I was in the previous price!). I asked her abt whether I can add English programming during the contract period, she said it may not work and I havre to add it now If I want it. the price for basic programming is $39.99 and my total with tax and international programming will be $80 plus. I said I can’t decide and I will call again to sign up.(You all know after we sign up something, how much difficult to change it if we can’t make it.)She said that We are calling a lot and not doing anything bla..bla. This time I had to talk strongly to her that she is so pushy and she has to stop pressurise people when the call in. This was just the second call!! I am sure the same lady attended mine and my husband’s call.

    I feel like very insulted and don’t want to be a Dish Customer. Either this lady is very pushy&impatient by nature / or she must be a spy from another Network company to push customers away from DISH!!

44. 394
    Donald Sparks Says:
    July 13th, 2010 at 3:05 pm

    I have the dish aand the local channels well i the local channels are lost when ever we get a springle or heravy clouds any place near me also lose it all when we have heavy rain have put up with it for some time but thinking about other service. maybe go back to cable they don’t go off as much. Dish maske big promises in there commercioals but don’t believe them. you don’t get sevice as much as they say and the proghrams are not as many as they say many are on line sales not entertainment. wondering if direct is tyhe same they also change you for service which thery don’t tell you about

45. 395
    Curt Says:
    July 14th, 2010 at 8:23 pm

    I had this fun little conversation after having already canceled my service with Dish. I do not understand how this company stays in business.

    (03mk) Tonette C.9FM: How may I help you?
    Curt: I recently canceled my service with Dish. During that process the agent told me that I could return my equipment to Dish using the boxes and labels that would be shipped to me. Is there another way to return the equipment to Dish? Is there a local distributor where I can take the equipment?
    (03mk) Tonette C.9FM: Unfortunately you cannot return the receivers to a Local retailer.
    (03mk) Tonette C.9FM: But you can drop off the receivers at your nearest UPS store.
    Curt: The agent told me this would cost $15. I was looking for a way to avoid paying this.
    (03mk) Tonette C.9FM: I see.
    (03mk) Tonette C.9FM: Yes, there would be a $15 charge for the shipping fee of the equipment.
    (03mk) Tonette C.9FM: The $15 charge would be applied to your Dish account and we can just use the credits on the account for the charge.
    Curt: Is there any way possible to avoid this fee?
    (03mk) Tonette C.9FM: Unfortunately there’s none since that charge is from UPS.
    Curt: Can you point me to the place in the contract I signed that stipulates I agree to a fee to return equipment that I am leasing?
    (03mk) Tonette C.9FM: You may check this link for the copy the contract that states that you have to return the equipment.
    The agent is sending you to http://www.dishnetwork.com/dow.....eement.pdf.
    (03mk) Tonette C.9FM: We will provide you the return box for free but there would a charge if you use the shipping labels that we will send.
    Curt: That agreement clearly spells out many fees. It also stipulates that I must return the equipment. There is no mention of a fee to return equipment.
    (03mk) Tonette C.9FM: There’s no charge from us but UPS will charge you if you will return it thru them.
    (03mk) Tonette C.9FM: I have noticed that you have been idle for more than 2 minutes. If there is no response, your session will disconnect in two minutes. Thank you for choosing Dish Network.
    Curt: Your argument does not make sense. Dish network is charging me $15, not UPS. If UPS were charging me I would have to pay UPS. As you have said, Dish Network will helpfully keep $15 of my money.
    Curt: That is a fee from Dish, not UPS
    (03mk) Tonette C.9FM: If you will use the shipping labels that we will send, the charge would be applied to your account to avoid the hassle.
    (03mk) Tonette C.9FM: But you can return it to UPS directly and pay them directly.

    At that point the conversation ended due to ‘network interruptions’.

    If even one person does not sign up for Dish after having read this post I will be happy to have spent the 2 minutes it took me to copy/paste here.

46. 396
    theEXtruth Says:
    July 15th, 2010 at 12:52 am

    You know what’s funny my ex girlfriend works for a retailer for dish network. Now, she does not work FOR Dish, she just sells the install. Like buying your car from a dealership not the actual co. Well that $49.99 is her commision. Like hell they would tell you to call dish directly to get a free install. If you call anything but the one and only true Dish network number you get a retailer. And guess what, they will not credit the commision back to you. You called her at e****** so you will pay that $49.99. Now you don’t know that she’s not at dish and she won’t tell you about that charge. Untill AFTER the fact. Honestly I’ve had dish since before I met her and naver had an issue because I reaserched who I give my info to. The fact that you are upset about that $49.99 is really truely funny to me for the main fact that you gave your information credit/social to someone over the phone without knowing who they are. I’ve looked into it since I’ve met her and dish has no legal responsibility to what they do or say (or charge). Now that is a beautiful buisness system. Such a symbiotic relationship between a good company (Dish Network) and a horrible bag of lies (retailers such as emanage, marketing guru, infinity dish, and SO many others). But it really does taint your view of dish as a whole. Sadly you all have lost a very inexpensive and high quality service. (Just have to have more than half a brain to do it right)

47. 397
    Pat Says:
    July 15th, 2010 at 2:26 am

    To: theEXtruth: Heiferdust!

48. 398
    theEXtruth Says:
    July 15th, 2010 at 2:58 am

    how is that now?

49. 399
    SilverStar Satellite Says:
    July 15th, 2010 at 11:58 am

    I read a post from some one that is a boyfriend of a dish sales person for a retailer. He was responding to someone not getting their 49.99 credit. He claims that that is his girlfriend’s commission. I am a retailer with a showroom and have not collected any money upfront for about 3 years. it could be that post was when everyone collected 49.99 and you got a credit for that amount on your first bill. He claimed that was his girlfriend’s commission, at that time it was the reimbursement for the dish to the retailer. In recent years if a retailer asks for money upfront on a qualifying sale DHA24 don’t do it, it could in fact be the amount he can collect upfront for administration cost. In recent months that attorney generals have set guidelines for fees that can or cannot be collected. It isn’t like there are a bunch of retailers that are making their own rules. To the concerned boyfriend my sales people have all their sales confirmed over the phone or they can come into the showroom and my sales people never have to collect money or ss numbers or cc numbers. They earn as much as $125 per sale and those that work hard make 800 to 1000 a week. Tell your girlfriend to come to one of my offices 3311 ne 44th st vancouver wa. 98663 or on aug 7th 7211 ne hazeldell ave vanc 98665

50. 400
    Big D Says:
    July 16th, 2010 at 9:06 am

    Yes the contract states the customer is responsible for the return of the leased equipment-did you think it was goint to walk itself back-unfortunately in todays economy ups does have to charge to ship items-I think its how they stay in business or something. also several people mention the 49.99 non-refundable processing fee retailers charge-read this at the bottom of every flyer you ever get in the mail-again consumer responsibility-Im an ex employee-and dislike how employees-and some customers are treated-but some people have to stop crying because they sign into 2 years without reading details on flyers/contracts.

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