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Dish Network Customer Service SUCKS

Written by Nickel - 531 Comments

I wrote last month about a minor customer service snag that we ran into when we had our Dish Network service connected. The problem was that the installation fee ($49.99) was supposed to be credited back to us on our first bill, but it wasn’t. Well, this small problem has now turned into a huge annoyance.

Before we get rolling, I just want to say that this is a bit ranty. But everyone needs a good rant now and then.

Okay, for a quick recap, I called customer service way back when I received the bill without the $50 credit. After getting the runaround from the CSR, I finally got to a supervisor who couldn’t do anything but apologize and say that they couldn’t give me the rebate since they had no record of me having signed an eighteen month commitment (required for the ‘free’ installation).

She insisted that I needed to call the reseller and have them re-send the contract. I objected, as this problem is clearly between the Dish and the reseller — why should I have to fix it? When I got no further (other than a $10 account credit) I hung up and called the reseller. He said that it’s not uncommon for Dish to lose the paperwork, and that he would just send it again.

A couple of weeks later I checked online and saw that they still hadn’t credited me, so I e-mailed them about it (I really didn’t want to sit on hold again). When I didn’t hear back from them for a week (not even an acknowledgment that they had received my initial query) I called them — again. This time the CSR that I spoke to said that there was a notation on my account that my e-mail had been received and forwarded to the Promotions Department, and that I should be hearing back soon. So the next morning I called the reseller to see what he could do. He said that he would go ahead and call the Retail Customer Service line to get things straightened out. That was a week ago. When I logged last night to see if things had been sorted out I found that we were still credit-less. So I called (AGAIN!).

This time I waited on hold for about five minutes before I spoke to a CSR that said she was going to put me on hold so she could check on things. That was the last I heard from her. No, she didn’t hang up. She just put me on eternal hold. After about 10-12 minutes, I grabbed my cell phone and called (AGAIN!!!), but I left the original call on speaker just to see if the CSR would ever come back (she didn’t). This time I immediately asked the CSR for a supervisor, and was promptly (well, not really promptly — it took about 20 minutes for it all to unfold) told that they had no record of my 18 month committment, and that there was nothing that they could do.

She then tried to bluff me by asking whether or not I had a copy of the contract. The installer doesn’t leave one with you, so she was expecting me to say no, which would give her an easy out. As it turns out, I DO have a copy of the contract — the reseller faxed it to me. When I told her this and asked for her fax number so I could send it to her, she blanched — I caught her totally offguard and she had no idea what to say. After stumbling around for a bit, she said that the reseller had to contact Retail Customer Service to straighten this out.

So, finally, I called the reseller (A-G-A-I-N!!!) and left a message… In short, I told him that I’m done dealing with this. Either I receive $49.99 (either from Dish or from him, I don’t really care) or I’ll be contacting both the Better Business Bureau and the State Attorney General’s Office. Yes, I know that $49.99 isn’t really worth all this trouble. And yes, I do realize that I could just cancel my service (after all, they keep telling me that they have no record of my 18 month commitment). But I’m pissed, and I’m on a crusade. I’ve already looked up the contact info for the AG’s office, and I have the Better Business Bureau website bookmarked.

So here’s my advice: If you’re looking for satellite TV service, ~~get DirecTV~~.

Hmmm… It appears that people are having similar troubles with DirecTV customer service, as well.

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Published on July 17th, 2006
Modified on December 22nd, 2011 - 531 Comments
Filed under: House & Home

About the author: Nickel is the founder and editor-in-chief of this site. He's a thirty-something family man who has been writing about personal finance since 2005, and guess what? He's on Twitter!

531 Responses to “Dish Network Customer Service SUCKS”

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401
Shawn Says:
July 19th, 2010 at 8:47 pm
Dish Network SUCKS big time there service did not work at my home so they removed it and now they want to charge me 420 what a bunch of thieves
402
STEVE J Says:
July 26th, 2010 at 10:28 pm
Dishes reception is awful and constantly goes off about 10 times a day whether the sun is shining or it starts to rain.

After that called up and said that I think our contract is up on July 31, 2010 and the customer service person said that another year had to go, but it was not spelled out in the paper contract we signed when we took the contract.
Think that the FDA needs to start monitoring the doings of CABLE and DISH companies to make sure that the contracts and disclosures are on the up and up to protect the public and not the DISH COMPANY in the future.

Will be writing a nice letter to the general manager of the dish company for a refund of the fee they are asking and all the PAIN & SUFFERING they are putting the other 401 people that wrote in on the internet before me.

Steve J
403
Dishvictim Says:
August 1st, 2010 at 7:04 pm
I was a dish customer until yesterday, I called dish last evening to cancel one preminum channel instead the tech person removed my whole HD package which is not offered by dish anymore, thanks to him , i lost 35 HD channels and dish said i have to pay the same amount for the lost 35 channels and they cant put my old package back coz they dont offer it anymore, after 2 hours on phone with no help i finally cancelled my dish service. Their customer service know the word ‘APOLOGIZE’ and they dont do anything other than that, evethough it was their fault they just did not try to help me.i still have to fight for my billing, GOD only knows what will happen to my Money.Please STAY AWAY FROM Dish Network.
404
Pat Says:
August 1st, 2010 at 8:39 pm
Watch your credit card to be sure they don’t try and sneak a charge onto it.

Dish seems to operate believing that customers only have contract obligations.
405
cathy Says:
August 1st, 2010 at 9:19 pm
I am a former dish network employee, for those of you that have used your credit card to sign up for service contact your bank and get a new card with a new number. If you do what I suggested dish will not be able to make any unauthorized charges to your credit card. DO NOT sign up for auto pay unless you use a pre-paid card and only have enough on the card each month for the payment.
406
Bernadette Costello Says:
August 5th, 2010 at 11:07 am
Last month my brother and I were in Illinois with my father who was dying of cancer. He died in mid-July. When we tried to cancel the contract, DISH wanted a death certificate to prove he was dead. Apparently they get a lot of people doing that???I guess you can’t get out of the contract even if you or a loved one dies.
407
Pat Says:
August 5th, 2010 at 11:29 am
When you send a copy of the death certificate be sure to send it “Return Receipt Requested,” or any other means that requires a signature for receipt.
408
Dave Says:
August 16th, 2010 at 4:33 pm
We have been a Dish Network customer for 10-15 years now and have always been happy with the service till now. We ran into a problem when we rented an overpriced movie. There was a glitch (both on our part and theirs)and we didn’t get the movie. When I called they stated it was their policy not to refund the cost of the Movie. After a brief discussion that led nowhere I hungup. Unfortunatly we have more than a year left on our contract so we cant do much now but rest assured, at the end of this contract, we will discontinue their service.
409
Jeff Says:
August 22nd, 2010 at 10:24 am
I am no longer a fan of Dish. I’ve had continual receiver and reception issues that do not get fixed even with a new replacement receiver. Even though I pay for the additional warranty, they want to charge a fee to come out and see whats wrong. Now I am running into a problem that I did not see anyone else complain about. Every time I call, I am forced to speak with a CSR who barely speaks english. I have had to hang up several times to get someone who I can understand. I guess they have finally outsource their call center services. I would switch to DirecTv right now, but they want $10 for every month we have left on our contract. That is $50, plus they want me to climb on my roof to take a part off my dish. Also, I need to ship my receivers back at my cost in one of their prepaid boxes. I’m done when my contract is up on December 30th.
410
Mike Says:
August 23rd, 2010 at 9:45 am
Wow… You are all truly idiots to the world of business. EVERY company out there whether it’s Dish or Direct TV is a 2 year agreement. The credit card/debit card is ONLY charged when YOU make the submission, unless the services is disconnected then your card is used to collect the cancelation fee/equipment fees. It’s all in the contract, and it’s ALL LEGAL!!! As far as climbing on top of your roof, if you tell them the dish is on the roof they will waive that part, but I am sure your dumb ass didn’t tell them that. If the account holder passes away, no matter what company beit cable, satellite, credit card, cell phones, etc… EVERYONE needs proof of death certificate. That’s called COMMON SENSE, something YOU obviously lack, “Pat”. Jeff, why should Dish pay to have the equipment sent back if YOU cancelled??? Did you know that if your car gets repoed, guess who gets the bill for that?? Yep, YOU DO! Dishvictim, sorry about what happened, however if that package is NO longer available, even if it was removed accidentally, there is NO way to get it back… literally! The way the computer program is set up, the agents can ONLY put back on what is available. “Steve”, if your reception goes off often like you say it does, there is a very good possibility your Dish just needs realigned. If the Dish is not sitting on the rafter of your home, it can fluctuate. The sheeting on the roof does move, which will cause the Dish to move.
411
ricardo Says:
August 30th, 2010 at 12:02 am
your csr really sucks…its sad that you people can not take care of customers…I requested several times for explanations re my bill and i have not received any kind of an answer. I received a bill for the current charges of more of double the amount i was told to pay a month, now you people are ready to turn off my service…why do you do this?
412
Mike Says:
August 30th, 2010 at 12:47 am
Ricardo, are you sure you just refused to listen to the explanations??? If you’re late on a bill, then yes your service will be interupted. Extremely common practice. Direct TV does it, Cox does it, Comcast, Time Warner, etc… Did you know if you do the same on a car payment it happens too??? It’s called REPOSSESSION!!! To get the car back, ya pay what’s owed. Same with Dish. Only reason why Dish would shut you off and your bill is doubled, is because that is for 2 months!!! Haven’t received your first month on it. *tsk tsk* PAY THE DAMN BILL!!!!!!!!!
413
Kathy Says:
September 1st, 2010 at 12:41 am
Dish Network SUCKS REALLY REALLY bad. They don’t know what customer service means, and they don’t seem to be aware of competition. Yes Dish there are OTHER service providers. On top of them sucking, they outsource American jobs……What’s are National unemployment rate right now? I say BOYCOTT Dish…
414
Mike Says:
September 1st, 2010 at 11:09 am
Kathy, every company out there has outsourced to outside of America. Only 4 places outside of U.S. for Dish, Philipines, India, China, and Mexico. Only 4 of 25 sites. That means 21 are here in the U.S. You’re right there are other providers, however, Direct TV outsources to outside of U.S. as well. Keep that in mind. It’s cheaper for the companies to do that. In India, those ppl only make $0.20 per hour and that is awesome $$$ there. So in a business perspective, that’s not a bad move. Would you pay $680 or $8 per week for the same exact thing???
415
Pat Says:
September 1st, 2010 at 11:25 am
Appear to anyone else that “Mike” has been employed by Dish to respond to these internet complaints????
416
Mike Says:
September 1st, 2010 at 11:27 am
That’s funny, Pat. However, I do not work for Dish. Sorry!!!
417
Dave Says:
September 1st, 2010 at 2:20 pm
Mike,
418
Mike Says:
September 1st, 2010 at 4:26 pm
Dave…
419
vivian Says:
September 7th, 2010 at 8:40 pm
On may 3rd. Two years ago,a small tornado hit my house and knocked my satellite out. I called dish network and talked to gabriel and explained I had no service. He said for me to call local satellite place and call back if needed. Two months later and no service, I had a bill sent to me for six hundred plus dollars, which included all the cost of the equipment I had. I called and explained that I had not had service for three months. I was clearly on the records of repeat calling and all I got was a bill for something I was not watching. I told them I would not pay it. Now two years later, my credit has been ruint by monthly reportings to the credit bureau form dish network. Thank you dish for being so dedicated to the credit bureau and forgetting about your customer. You suck. I not one to complain but ….anyone know how I can resolve my issue. Oh yeah and one more comment on my behalf. I climbed up on my forty five foot roof and tried to fix my own satellite.it did not work. Lol
420
Mike Says:
September 7th, 2010 at 8:44 pm
Vivian, you should have contacted your Homeowner’s Insurance. They would have paid for it all. Not sure, 2 yrs later, if they will. If they won’t, and you never called a local retailer, then chalk it up to your loss. Dish will help you out during major catastophes, however you need to do your end as well. And sorry to say, it was pretty foolish of you to climb 45 feet to attempt to fix your satelite. That is what the subcontractors are for. They are licensed. If you fall, it would be your fault and Dish won’t pay a penny for you.

I suggest going through your insurance and see if they are willing to cover the cost from 2 yrs ago. If not, just make small payments until it is paid off.
421
Pat Says:
September 7th, 2010 at 9:26 pm
Good old Mike, the brainchild employee of Dish, there he is again with his “Dish Answer Book of Responses to Complaints” ready and in hand. I hope Dish is better at paying his salary than it is at providing service. Come to think of it, he is probably paid for “piece work.” Come on dissatisfied Dish customers, let’s help Mikey.
422
vivian Says:
September 7th, 2010 at 10:11 pm
Mike if you will read again, or maybe I just did not make clear enough in my earlier comments, I called dish network and local installer and installer kept saying he had to have orders from dish and dish kept saying I had to call installer. Lol and mike thank you for your concerns but the only way anything was going to get fixed was by me atleast trying to set it myself cause I am still waiting almost two years later for csr to call. Are you a csr cause if you are no wonder my satellite did not get fixed cause you are to busy defending dish network instead of doing your job. Lol thanks mike you helped me a lot. Pat I would have to agree with you.
423
Mike Says:
September 7th, 2010 at 10:15 pm
No I do not work for Dish. However it is common sense, unless you guys seriously lack it, that after 2 yrs, NOTHING WILL be done for you. So suck it up to your loss and pay the bill. Good lord. If it was me, I would be calling day in and day out to get it resolved. You may have called maybe 5 times about it, NOT ENOUGH!!! Guessing the Tornado took your idiotic brain too??? Because it seriously shows!!! 2 yrs later and you want something now? Ain’t gonna happen, so shut your trap, ya ol bat!!!
424
vivian Says:
September 7th, 2010 at 10:27 pm
I not an old bat and definitely not stupid. Just was stupid for being involved with dish network. Apparently if you don’t work for dish you must not have a job. Lol but just so you know i have laughed ever since you commented. You are so funny. I think I would rather fuss with you than dish. Lol maybe you should look into trying to get job there. Keep bringing them cause I am already feeling better. Thank you mikey!
425
Terri T. Says:
September 7th, 2010 at 10:28 pm
To MIKE:

If you aren’t employed by Dish, then you’re voluntarily making the company look even worse with your childish taunts and insults.

Put a lid on it already!
426
Mike Says:
September 7th, 2010 at 10:36 pm
Vivian,

It’s idiots like you that makes me laugh. 2 yrs later and you expect something NOW??? ROFL!!!! You most definately, truly are stupid if not retarded.
427
vivian Says:
September 7th, 2010 at 10:43 pm
Mikey i think you need a girlfriend. Lol you are so silly. Terri I don’t think he can help his rude comments cause he clearly has some issues. But you are right he is making dish look real bad so I say “good ole mikey” keep up the good work cause dish does suck and you are definetely proving it everytime you send message.lol.
428
Mike Says:
September 7th, 2010 at 10:46 pm
If you don’t have Dish, why does it matter if “I” am making the company look bad???

Another proof, that you are retarded.
429
vivian Says:
September 7th, 2010 at 11:34 pm
Good night mikey. I got to go to a real job tomorrow but it has been fun. I will try to respond some more to you tomorrow cause I know you must be lonely.
430
Dave Says:
September 8th, 2010 at 12:56 pm
Vivian,

Why would you encourage Mikey to go in search of a girlfriend? Have you no compassion for your sisters.
431
Pat Says:
September 8th, 2010 at 1:36 pm
Touche, Dave!

Actually, I am starting to feel a tad sorry for the guy. He is so out of his league. I hope he now has enough sense to bug out of his “help column” nonsense. He has begun to use profanity and name-calling. Not a good sign. Take a breather Mikey. Go back to doing whatever it is that you do best.
432
Jean Blair Says:
September 8th, 2010 at 2:00 pm
I just called Dish with a question about my bill. The CSR named Charlie wouldn’t even let me finish my question, but started immediately trying to sell me High Def for life for $99.00. I told him I already have HD, that he didn’t let me finish my question. He hung up on me without saying another word.

I don’t know who this MIKE is, the one smart mouthing customers on this website, but if he isn’t an employee of DISH, they should hire him. His attitude is perfect for their customer service.
433
Jeff Says:
September 8th, 2010 at 6:09 pm
It’s kinda funny how Mike says he doesn’t work for dish, but know all of their packages and what each one costs. Along with all of their policies and procedures on screwing their “customers”.
434
vivian Says:
September 8th, 2010 at 9:09 pm
True lol. Were is old mikey tonight? He must be off today. Lol
435
Abigail Says:
September 19th, 2010 at 10:33 pm
I see people complaining about the customer service, but, seriously guys, keep something in mind, when you call dish network or any other company a CSR is a person, just like you give them attitude, offend them, yell at them ect.. think…they will react to it. You will recieve more help if you act like a mature person.

Why don’t you post when you yell at the CSR? why not say how many times you get upset at the company and you take it off on the CSR? how does that help you?

Sometimes we cause our own problems..why? because we DO NOT ASK enough questions or RESEARCH before doing things. I’ve met people that don’t even know what a RETAILER or RESELLER is. There are is also the kind of people that KNOW how to get something they’re are not entitled to from a company..Example: CREDITS — yelling at the CSR, requesting a SUPERVISOR & being 1-2 hours on the ph to get $5 to $10 dollar credit? I guess it’s so worth it when you can’t afford the service.

here is an example …
Customer: I’ve been without service on one of my tvs (one of 4) for 3 days & I expect compesation, like, can you extend my promotion for 3 more months, you know->for the “incomvenience”…Hm, sure, why not-> credit for those two days. ***** let’s see you’re paying $32.99, $1.09 a day 27c per tv…total $0.81 credit. I know, i know…”WHAT?”..hm, you want it fair for you keep it fair for the company, keep it real, act like an adult..or even better, get a better job so you can afford the service, if you complain about how a company rips you off think about how many times you try to do it to the company, now think about thousands doing it.

If you know something is wrong, call the company, TALK, don’t scream, it won’t help. Call right at the moment when you see something is wrong, billing, contract ect.. don’t call months or years later expecting “compensation” cause you will only receive apologies, be smart.
436
Ann Says:
September 19th, 2010 at 10:48 pm
Abigaile – Sorry but you do not have a clue!
437
Jason Says:
September 20th, 2010 at 12:36 am
Actually, Abigail is right. I am a CSR, and I have no sympathy for someone who calls me and cusses me out demanding credits, even if you are right, I won’t give it. If you take a breather, calmly explain your frustrations, you will get somewhere.

“You can catch more flies with honey than you can with vinegar.”

Keep in mind, if the charge is more than 30 days old, most companies have a business rule not to credit that. The thinking is, “Customers should be looking over their statement, reviewing all info, and making sure it is all correct. If not, they should be calling ASAP! Not 3 months, 6 months, 1 yr after the charge was added to the acct.”
438
Ann Says:
September 20th, 2010 at 10:49 am
Jason – I was a customer with Dish and I never got mad and never cussed but I was so dissatisfied with DISH that I made the big change and am so very happy that I did. You might think everyone is rude but they are not. I agree, rudeness gets you nowhere. There are good people out there who get overcharged by Dish. Dish does not keep their promises. They do not care how they treat their customers.

signed
So over it and got on with my life!
439
Pat Says:
September 20th, 2010 at 1:48 pm
Abigail. You really do not have a clue! I thought at first when I read your post that you must be Mikey’s replacement! My major was personnel management and I spent my long career as both a peronnel manager and later as a legal administrator. I do know how to deal with people, and I think most who have complaints on this board do also, if not by training then by common sense. It is so many of the Dish CSR’s who have no idea how to take care of the (mostly) legitimate complaints of their customers. Apparently Dish does not offer training other than how to get rid of ‘em. I suggest the Mikey’s of the world stop trying to give advice when they have no clue as to what they are doing.
440
Abigail Says:
September 20th, 2010 at 5:35 pm
Have you ever worked as a CSR pat? I don’t think so. Get a job as a CSR and just try it for a month and see how it goes..not as your CAREERS or anything you have to say about your EDUCATION. with a company with thousands of customers. I’m talking about simple people from everyday life. If you’ve never worked for dish network how do you know the complaints are legitimate? have you worked there? I doubt it.

QUOTE:PAT-
Apparently Dish does not offer training other than how to get rid of â€˜em. I suggest the Mikeyâ€™s of the world stop trying to give advice when they have no clue as to what they are doing.

——> Do you have a clue? read what you typed, that is already a remark about the company that is not only negative and offensive but you also say it as if you know what the training is like, what they train you on, what the calls are about. Thank You So Much For Proving My point

Apparently: according to appearances, initial evidence, incomplete results, etc

http://www.dictionary.com, smart link

I’m not saying customers complaints are not legitimate or that they are wrong. What I’m saying is that there are ways to do things as civilized persons and more than anything as ADULTS. Any company will try to make things right for the customer but look at it this way, if your friends calls you and the first thing he says is “I demand for you to:ect” or starts screaming at you as soon as you answer the phone you will obviously react to it, now imagine a stranger doing it.
441
Jason Says:
September 21st, 2010 at 12:33 am
Ann, you said “So over it and got on with my life!” Obviously you haven’t otherwise you wouldn’t be on this page debating anything. What do you mean Dish does not keep their promises? If a regular agent says, they will give you Showtime for free for 12 months, even though it is against Dish’s rules, you’re going to get upset when another agent says NO?

If so, think of it this way, you tell your child that a friend is NOT to use the car, they turn around and blatantly tell them to go ahead and take it for the night, then that friend comes and says, “Your son/daughter said I could!” Are you going to say, “Okay… Because they said you could, I guess…” No. You are going to tell that “friend” NO! Same thing here. If an employee blatantly goes against business rules, eventually it will get caught and that person terminated. That does NOT mean you will get what they promised, though.
442
Dave Says:
September 21st, 2010 at 3:29 pm
Jason,
Leave Ann alone. She perceives she had a problem with Dish Network and the fact that she got no satisfaction from them leaves this venue as her last resort. I doubt many people post here without having gone through the gantlet set down by Dish Network. I have been a customer for 15 years and have been pleased with the help I have received from them. Problems were dealt with promptly and agents had some latitude in dealing with them. That said, I have seen a real decline in their customer support over the last couple of years. It appears that agents must go strictly by the text set before them. Now you can make all the excuses that you want but in my mind, this isn’t an improvement. Allowing agents to listen to a problem and come up with a solution, thatâ€™s progress. When a company gets to big it no longer sees the value in itâ€™s customers. Just a thought.
443
Jason Says:
September 21st, 2010 at 5:30 pm
I understand what you are saying. Unfortunately, all of our calls are now monitored, and graded. So if we circumvent business rules set by Dish, it is automatic termination. A lot of the things, I honestly don’t agree with. Customer have the option to grade a call, and when an agent follows business rules, and the customer is unhappy, the agent gets a bad grade, then reveiwed, and if the company doesn’t like it, that agent could be terminated. It seems to me the customer and the agent that wants to help are stuck between a rock and a hard place. Because there were quite a few instances that I wanted to give customers credit because they were right, and not allowed over a $5 credit per account per day. It sucks.

My “attack” is everyone thinks it is the doing of the agent refusing to help. It’s not that we don’t want to, we can’t!

Threatening to cancel won’t get you those credits about 90% of the time, because now the Loyalty dept’s hands are tied. I remember when they could waive anything, and I would FORCE a customer to “cancel” services because I knew they could waive it when I couldn’t.

Hopefully this can sum up a lot of confusion with agents. I am pretty sure this is not just Dish’s rules, but the same with other companies too.
444
Abigail Says:
September 22nd, 2010 at 11:45 pm
Jason…100% correct. But even if every customer new that they will still continue to be rude, make stupid comments during the calls or give low grades on the surveys just to be a pain.
445
Bob Says:
September 30th, 2010 at 8:45 pm
We had dish installed for the son before he came up from Alabama. He moved two yrs later. we had the service shut off and called Dish for shipping instructions for the equipment and all related charges. The supposed full charges were made, even the shipping box fee. Now they turn around two months later and charge us more money ( $40 ) to cover more and the box fee again. They don’t budge! They thanked me for my business! So Screwed. Don’t want bad credit, we’ll have to pay again!
446
Ann Says:
September 30th, 2010 at 9:05 pm
Bob, I don’t understand. When we stopped DISH they sent us a box to put everything in. We did not have to pay a dime.
447
Jason Says:
September 30th, 2010 at 9:55 pm
Yeah that don’t make sense, since starting Feb 1, 2010, Dish decided to start charging $15 per label scanned by UPS to ship back to them. That is completely understandable. What charges are you talking about, Bob?
448
Eric Says:
October 2nd, 2010 at 4:16 pm
I have learned my lesson the hard way with Dish Network. NEVER AGAIN, and I will be sure to refer anyone who comes into one of my Home Theater installation stores that by all means they should avoid Dish Network. Coming from DirecTV I had high expectations of Dish and they have let me down from day 1. The installation guy was a younger man who just seemed to have a slight chip on his shoulder. It was obvious that this was not his job of choice, but I blew that off because I know Dish sub-contracts installs like anyone else and it was not their fault. But after the install was complete I found that I had to run cables to two other locations, because the Dish company did not have exterior access to these rooms. Fine, kind of a bummer, but I would deal with it. Then it turns out the guy did not set-up the remotes or anything either so I had to call tech support and go through the set-up process for the dual mode. Within a week the first DVR takes a dump. Have to exchange and deal without service in mean time. Go through set-up again and within next couple months the second DVR fails. Once again without for a couple days of swapping that out, but Dish did take care of right away. The picture from DISH is poor compared to DirecTV, the HD channels appear to look no better then my old DirecTV standard channels did.

Well now on to the recent issue, Dish Network and FOX dispute has cost me my FX channel. That’s kinda the straw that breaks the camel’s back. I notice my FX not working and when I call customer support they give me the story of how FOX wants to raise the price and Dish does not agree and will not get bullied around by FOX and charge their customers more. Ok, fine, but my question back was is DirecTV having to raise their price? Because obviously they came to an agreement. At that point the CSR proceeded to repeat his little speech he must be reading. So I want to cancel my service and move on with life. Slight problem, $315 cancellation fee. So I ask calmly to speak with a manager to discuss this. The person is rude and flat out un-professional. I ask if there is someone else I could speak with, perhaps in a better mood and she tells me I can hang up and try my call again. WTF? Ok, now I’m done. I hung up and called DirecTV. They are coming Monday and I will have my FX back by Sons Of Anarchy. Dish Network can kiss my @ss, I will pay the $315 cancellation fee, and also cancel my business account, and get the support of many of my loyal customers to join this fight against Dish. They claim they will not let FOX “bully them around” but they can bully around their customers? In the Residential Customer Agreement contract section “I” of the first section it says they have the right to change programming, and rates and so on for their service at any time within your contract. Line 5 of that same section says “If a change affects you, we will notify you of such change and its effective date.” No one was properly notified by Dish Network. They are in a complete Breach of Contract here.
449
Abigail Says:
October 4th, 2010 at 10:04 pm
Replacing DVRS, it’s an electronic device, come on, any electronic device will give someone problems even it is brand new. They replaced the dvr, well then? I had to replace my cellphone with t-mobile 5 times and the last one finally worked. I didn’t get upset at the company, things happen and nothing is perfect.

The installation, open your eyes when you see the commercials on tv, “free basic installation”, there are some areas where the technicians will not access and they will not stable cables to your wall or anything similar not cause they’re lazy but to avoid people like you calling to complain or to get something out of the company.

Fox channels, would you agree to pay more than 60%? I don’t think so, you would be complaining just like now. Why not let dish network come to an agreement with and see what happens, or do you think dish network has control over the contract, even if dish notified you about the fox channels, what would you have done? dish will notify you as far as price changes, removing channels from dish network programming by “decision or company changes”, fox is a CONTRACT between dish & fox.

continue your life? sounds like a good idea. fight against dish? oh man, no comments. you make it sound like if dish network destroyed your house.
450
Eric Says:
October 5th, 2010 at 3:35 pm
Completely understood, Electronics fail every day. I work in the industry and see much for of it then a CSR for a cable company ever would. But I can tell you that any time my customer goes without the service offered for a couple days, I do anything I can to provide that customer with some sort of compensation to keep them happy. I asked the CSR at Dish and it was like she never even heard me ask, avoided the question twice.

DirecTV came out today and put up my new system. Guess what, EVERY TV WORKS? What an amazing concept. I paid for a service and they actually provided it. Amazing how that works huh. I never called and complained after my poor Dish Network install, I just had to spend hours of my time fixing what Dish should have done the day they installed. Do you think even one tech guy apologized or offered a credit for my inconvenience? Yah right.

Your version of the story is 55% increase for FOX. They claim a whole other story. Regardless its the customers who suffer correct? Either pay more for the channel with Dish. Or not have the channel. Sounds like no sweat off Dish either way to me. If you go to http://www.getwhatipaidfor.com you can see FOX’s side of the story. Regardless I have my Sons of Anarchy tonight now. Just like anyone with DirecTV, Comcast, AT&T and every other provider who has come to an agreement with Fox and has not yet raised their rates.

LOL destroyed my home? No, but get you frustrated, disappointed, and finally angry, ABSOLUTELY. My decision to cancel is based upon CSR just as yourself. Rather then work on their job which is “customer service” they feel as though its another poor job paying minimal hourly and no care for a customer. Kind of just like your response here. I never said anything rude, never yelled, never even became a smart ass on the phone, but still was treated with hostility because I felt it necessary to cancel my service. I had DirecTV for many years and never once had any confrontation with the company, or even a real complaint. 6 Months into a Dish Network account and I hate every day of it. Should tell you something about the company. Only reason I switched to begin with was to attempt to save money, and honestly I wanted to try something new. I am one of those people who enjoy change. But now…. Well I will think twice for sure. $315 for a cancellation and $45 to ship their stuff back to them is a lesson well learned about a POOR cable provider. On a brighter side, had 3 of my customer’s cancel their Dish accounts this weekend too. DirecTV is gonna love me

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