Comments on: Dish Network Customer Service SUCKS

By: TommyF@DISH Network

TommyF@DISH Network — Tue, 24 Jan 2012 14:48:25 +0000

Hi there, Terri.

I would be more than happy to assist you with any questions or concerns. Can you provide more information about what’s going on?

Tommy Faust
DISH Internet Response Team

By: Terri Wells

Terri Wells — Tue, 24 Jan 2012 14:03:05 +0000

Dish is ran by a bunch of incompetents who fool the public into thinking to know what they are doing, but will take your money while laughing at the public!!!

By: TommyF@DISH Network

TommyF@DISH Network — Sat, 24 Dec 2011 13:53:58 +0000

Rob,

I’m sorry for any inconvenience you may have experienced with price increases. All companies may increase their prices; which reflects the change in the amount providers charge for the channels, costs of equipment/services/etc..

We do charge $15 to use the labels we provide to return equipment; however you are more than welcome to use your own shipping methods. We include the labels as they are generally less expensive than half the cost of other couriers.

I’m sorry to see you left our service, but our door is always open and I wish you the best of luck in your future endeavors. If you have any questions you can let me know here!

Tommy Faust
DISH Internet Response Team

By: rob

rob — Fri, 23 Dec 2011 01:11:22 +0000

Stopped using dishnetwork because of the risinig cost. Customer service representatives are RUDE. they try and make it your fault and are not willing to listen. When you tell them that you will not consider them in the future becuase of this all you get is a canned crappy reply. Then I had to return their crappy recievers back to them, needless to say they billed me a lousy $15.90 to pay to send thier stuff back to them. they wouldn’t waive the fee in order for me to return to them in the future. I got lucky by moving back to DIRECTV and got more HD Channels, less interuption, NFL Packet, and recievers that actually work. Make your choice, my recommendation stay far away from DISHNETWORK and don’t call customer service. The first representative was somewhere over seas and didn’t speak very fluent english, thanks for outsourcing your crappy customer service..IT SHOWS..

By: TommyF@DISH Network

TommyF@DISH Network — Fri, 09 Dec 2011 15:02:13 +0000

I can definitely understand how frustrating it gets when expectations are not met Rikki.

You mention the deal you were offered doesn’t exist; it is possible the deal may have been through a retailer. Retailers have special offers they can make that will not appear on our side of the system.

For the technician not showing up I couldn’t tell you what may have happened as I would have to view the account to get that information. With that information I would also be able to look into the bill and being charged prior to services being activated.

If you have any questions you can post them here; or if you would like to talk about the account you can email me directly at thomas.faust@dishnetwork.com and I would be more than happy to assist you further.

Tommy Faust
DISH Internet Response Team

By: Rikki

Rikki — Thu, 08 Dec 2011 23:02:53 +0000

I HATE DISH NETWORK!!! DO NOT DO BUSINESS WITH THIS COMPANY!!! I signed up for service with dish network last week and it has been the most horrendous experience I have EVER had with a company. I was lied to about the services, channels, and equipment I would receive just to get me to sign a contract. I was told installation would be the next day. Waited all day and guess what? No install. Rescheduled for thursday only for someone to show up on Monday when I wasn’t home! Then I was charged for service on monday. Really? Your gonna charge me for something I dont even have? Thursday rolls around, guess what? Yep. NO one shows up again. I call the company again and they finally get someone out to my house only to find out the deal I was promised doesn’t exist! When I called dish network (again), they tell me oh you can get what you want but you have to pay more money! NO!!! You owe me what you originally agreed to and I have the signed contract to prove it! I am VERY ANGRY! I have cancelled my service and I will be letting everyone know! This company is nothing but a SCAM!

By: TommyF@DISH Network

TommyF@DISH Network — Wed, 07 Dec 2011 13:28:27 +0000

Hi Eiter,

I’m sorry for the frustrations you experienced, but I am glad everything got looked into and taken care of.

If you have any other questions or require further assistance you can contact me here with any questions; or you can reach me at thomas.faust@dishnetwork.com if you want to talk about the account itself.

Tommy Faust
DISH Internet Response Team

By: Anissa Eiter

Anissa Eiter — Tue, 06 Dec 2011 21:11:12 +0000

My husband and I have a beach house that we rent out and every time we would come use the house, the Dish Network would be down and often our renters would complain that one or more TVs had no dish service. We were told that the card needed to be changed out several times or that we needed to have a service call, which were we are located can be 3 to 5 days out. Most times, my husband and I would figure out the problem on our own versus waiting 3-5 days for a service person or we just went without service on one or more TVs. There was never a time when all TVs were not working, so I knew it wasn’t a “Dish” positioning problem even thought I’d been told it was and that they were going to have to send out a service person. Anyway, it was frustrating to say the least. If you live in an area where there is dramatic weather, I would recommend cable versus dish. Also, today, I called Dish because months have passed since we canceled service and they still haven’t sent us boxes to return their receivers. It took me three calls to finally get someone who could help me. It was excruciating. Customer service is a lost art. I will say thank you to Michelle for helping me today.

By: boss

boss — Thu, 03 Nov 2011 09:08:27 +0000

if any of you knew anything and had some common sense, you’d understand to initially sign up for new service through dish network directly, rather than through some retailer!

stop being a bunch of lazy american whiners and do some research before getting screwed by some unknown 3rd party retailer!

and at the end of the day, it’s only TV people. get a life and get outside once in a while you fatties!

might as well switch back to cable, then what? you all will still have something to bitch about, with cable not being this or that!

By: TommyF@DISH Network

TommyF@DISH Network — Tue, 01 Nov 2011 14:48:14 +0000

Hi Bill,

Price increases can get frustrating; I am sorry for any trouble experienced. We do have a price freeze on our America’s Top and DISH America packages until 2013; any price increases experienced sound like it may be due to a promotion wearing off. If you would like me to look at that just send me an email at thomas.faust@dishnetwork.com

It can be difficult to reach customer service at times, and having to call in can get frustrating also. My team can be reached here; or on Facebook and Twitter. If you have any questions you can reach out to us there for assistance, and we’ll be happy to help!

Tommy Faust
DISH Network Executive Offices

By: Mike

Mike — Tue, 01 Nov 2011 10:39:33 +0000

Bill,

Same thing happened with my uncle when he was with DirectTV. All companies are crooked out there. I bet the price on the programming is locked in, but the cost of the DVR, receiver, or other fees has gone up.

I will tell you, as an ex employee, we have been trained to treat all customers as 2 year olds. So that is why you get the sense of pacification.

However, I like to tell the customers all the info up front, and very blunt about it. Yes I have pissed people off, but at least they get the info they need, that they would NEVER get.

By: Bill

Bill — Tue, 01 Nov 2011 00:35:04 +0000

Dish advertises that they have the best price and its “locked in” till 2013, WRONG…. they have gone up on my bill twice in less than a year and there was nothing that I could do about it.

The operator told me that was how it is and there was little to do about it other than cancel my service and pay a early disconnect fee.

Their customer service is not only hard to reach, but very difficult to deal with. They are highly trained to pacify you, make you feel dumb and yet do nothing to resolve your problem or even act like they care. One operator went so far as to tell me â€œYour in a 2 year contract, its iron clad, so call the Better Business Bureau if you want to.â€

THEY RIP YOU OFF, DONT DO IT !!!! They have not honored the advertised price and I do not recommend anyone to do business with them.

I am not endorsing Direct TV, but I have had them in the past and NEVER had the problems that I have with DishTV. Less is not always best, I will return to DirectTV and be happy to pay a little more.

Search this on the internet and youâ€™ll find hundreds of people just like me that this has happened to.

DONâ€™T DO IT, youâ€™ll be sorry !!!!! Do not sign up with Dish TV!!

By: TommyF@DISH Network

TommyF@DISH Network — Sat, 29 Oct 2011 12:44:12 +0000

JD LongTime Customer; I know how important local channels are. I can definitely look this over with you and provide further assistance. Can you provide more information about what you’re experiencing?

Tommy Faust
DISH Network Executive Offices

By: JD LongTime Customer

JD LongTime Customer — Fri, 28 Oct 2011 23:55:05 +0000

Are you kidding me? DISH is having problems with the “local channels being interrupted”? This has been going on for two solid days and, oh…It’s ONLY THE 7TH GAME OF THE WORLD SERIES!

By: TommyF@DISH Network

TommyF@DISH Network — Thu, 06 Oct 2011 17:37:33 +0000

@ Terri – I definitely understand how frustrating it can get regarding prices for service. If you still require any assistance or have any questions you can definitely ask me whether it’s about costs or any other issues you experienced. My e-mail address is on the bottom of this post.

@Sharon – I’m apologize for any misunderstanding on that. As Mike said; once the equipment is returned you will receive a credit back for the equipment. As billing is account related I would need to speak to you, and get some more information to better assist with this.

My email address is thomas.faust@dishnetwork.com. If anyone has any questions about their service; feel free to send me an email!

By: Mike

Mike — Sat, 01 Oct 2011 18:06:31 +0000

Yes Sharon, so horrible that they held up their end of the deal and you didn’t. So horrible they charged you cancellation fees and equipment charges. Argh… Maybe you should be the responsible one and keep up on your contract. No matter who you go with, a contract is a contract! It would be the same as breaking your lease on an apartment or house. They can come after you, and the judge will… get this… side with them! Watch Judge Judy, you will see the whole ordeals with contracts. Oh wait, you don’t have TV, since you broke the contract. If you return your equipment, you will get quite a bit of that $974 back. And yes, that is legal they can charge you for THEIR equipment. They want it back.

By: Sharon Sanderson

Sharon Sanderson — Fri, 30 Sep 2011 21:57:58 +0000

Don’t ever use Dish services. I had to move in May; leaving 15 months on my contract. I was told that if I paid $280.00 they would cancel my contract, but I didn’t have that much money at that time. So, they said I could move the service and pay them $29 a month until my contract ran out. They continued taking the full amount out of my account (thus, recharging me about &70.00 for movies I didn’t even watch) so I closed it. Now, three months later they have taken money out of my husband’s account and say I owe them $974.94. Horrible!

By: Mike

Mike — Wed, 14 Sep 2011 13:44:39 +0000

Terri,

Dish is not misleading. You have to have a brain, and know how to read. Something called… FINE PRINT! Pause one of their commercials. If you read the bottom, it tells you all the charges. The price you see flashing on your screen is JUST FOR THE PACKAGE. Here’s a funny thing, DISH is NOT the only one that does it. Direct TV, Time Warner Cable, Comcast… they all do it. Guess who else? Cellphone companies. Did you know it’s all legal too? As long as they have it anywhere in their commercials, it’s valid. Sounds to me like you got pissed that your lil one probably ordered some Adult PPV, and it was refused to be taken off your bill.

By: Terri Sounik

Terri Sounik — Wed, 14 Sep 2011 02:09:05 +0000

TO EVERYONE READING THIS….Please RECONSIDER if you are thinking about going with DISH. Too many issues to type it all out here. It has by far been the worst mistake I have ever made. Not to mention how COSTLY.
DON’T DO IT!!!!!!!!!!!!!! VERY MISLEADING COMPANY!!!

By: Mike

Mike — Wed, 14 Sep 2011 01:54:13 +0000

Al,

That is not Dish’s fault nor their responsibility to own up to that deal. That is on the dealer. There is nothing that Dish will do for that. You would have to go after the place that sold it to you. Chances are they sell more than just Dish, since most dealers are that way. They sell Dish and Direct TV and numerous other services.

By: Michelle

Michelle — Wed, 14 Sep 2011 00:11:04 +0000

Tommy F,

You seem like a nice guy with a LOT of patience! I’m sure your efforts and talents would be very appreciated by a more worthwhile company.

By: al

al — Tue, 06 Sep 2011 19:16:01 +0000

two years ago I was approach by some promotion selling dish network service and I was told that I will receive a three hundred dollar gas coupon and some other gift and I though it was a good offer only to finf out that it was a great lie but what disoppoint me most was that dishnetwork flatly disown they know nothing about it I was surporise to know that dish would allow such classless acts to assaciated with business and their customer service didn’t make any effort to reppresnt their customer I was told that dish know nothein about the promotion

By: al

al — Tue, 06 Sep 2011 19:16:01 +0000

By: Lori

Lori — Mon, 05 Sep 2011 06:00:29 +0000

I am so weary after 2 plus years with dish I don’t have the energy to spill it out. All I have to say is just don’t

By: Todd

Todd — Tue, 26 Jul 2011 16:18:23 +0000

The only way to keep this from happening isto change your remote address. http://Www.silverstar.tv I have a how to video. If yousimplychancevyour remote address chances are your neighbors remote address will also change and now your in control. And under heralds theory which I hadn’t considered but is possible by you now ordering it could be ordered on their box until they change the remote address again. The only way to stop this cycle is to have your neighbor take the antena off their receiver and you change your remote address then theirs cannot have been changed without the antenna.

By: Mike

Mike — Mon, 25 Jul 2011 02:12:39 +0000

Gerald,

All VODS are ordered thru the remote as long as the phone line is plugged in. That is the ONLY way they can be ordered. Now, the other situation is this, if your neighbor has Dish, and they also are hooked in via phone line, their remote can be the same RF address as your remote. If they ordered a VOD, it can order on yours as well. I would check your neighbors within 100 ft of you, and if they have Dish, I would call and talk to tech dept to get your address changed. Then speak to a sup and explain that the remote add is the same as a neighbor and possibly was ordered due to tech issues. Most remotes are set on one particular address, like a default. If the installer is REALLY good, they will change that to avoid problems. It is something worth checking out. Dish has no idea if your neighbor has Dish or not, so therefore, they HAVE to tell you that b/c you have a phone line plugged in, it is on you, unless you prove them otherwise. Honestly, I would disconnect the phone line. Todd is correct that it’s all done through the receiver. Hence the name RECEIVER. Hope this helps you out and wish you the best!!!

Mike
Ex-Dish employee (Thank god!)

By: Todd

Todd — Wed, 20 Jul 2011 01:02:59 +0000

Gerald the phone line does not update your equipment. 80% of home do not have land line phones. All your updates happen through the cable line from the satellite.

By: Gerald

Gerald — Tue, 19 Jul 2011 23:19:45 +0000

I will never get dish again after my contract runs out they are history. their was some vods order they say from my remote that did not happen it was locked out then they proceeded to tell me that i could remove the phone line! what sence does that make when they have to update the reciever software, what good is the lockout? i have been with dish for along time now that i updated equipment and signed a new contract i guess i will have to live with them until contract is up, then Bye Bye Dish!!!! I will be spreading the word about Dish

By: Mike

Mike — Wed, 13 Jul 2011 19:37:28 +0000

Really, Meghan??? You honestly think that Dish has control over the reruns??? Wow… If so, then you DEFINATELY don’t deserve any TV at all. And all promotions go up after a certain time. That’s common sense. If you watch the Dish commercials, it does mention that the price does increase after 12 months. That is the same with Direct TV. You’re unhappy because you think you’re just so damn special that you should receive the promotional cost for life, and you don’t think you should have to pay for any cancellation fees??? IDIOT!!!! If Dish really does read this, PLEASE charge this person an arm and a leg, on top of the $420. Meghan, next time… READ!!! Throw your TV out. And please, shut up.

By: Meghan

Meghan — Mon, 11 Jul 2011 23:45:29 +0000

I just signed up, and worst ever. just to tell you I am getting mainly informercials & re-runs. I first signed up through, who I thought was Dish, only to find out now it was a re-seller. I was not notified of the price increase after the first year until after I signed my contract and I had asked on the phone when I signed up. Then again my husband tried to call after me, I was too mad to speak, and they told him he could have the 200 channel deal for just $50 a month after a free 3month trial. I called back asking if the price would change and they said it would raise to $60 after the first year. It was all lies and decevement! Very unhappy. They want $420 to cancel service, once I found out I was signed up through a service and they lied too! I called them and they said they would review my call to make sure when I asked if there were any extra fees or charges that they responded no. If they hear it, they said they can help get the service canceled. Well Good Luck to me. It was my first time with TV service and they totally turned me off! Never going through them again, and will spread the word more, if this doesnt get resolved.

By: Todd

Todd — Mon, 04 Jul 2011 15:16:03 +0000

It wasn\\\’t dish that lied to you, the person that sold it needed the explain that the additional receiver for rooms 3 and for have a aditional cost monthly at 14to 17 dollars depending on the re iever type. This is common with all satellite and cable carriers. The service plan is 6 a month and free for 6 mo. Then automatically adds to your bill if u don\\\’t cancel. If you reciever free movie channels for a period of time usually 6 mo they will stay on automatticly if not canceled. Finally your 29.99 package is actually 45 which is 15 off for 12 mo then adds to your bill, so when not sold right there are increases at 3,6,12 mo. I sell satellite and this is why I sell less of it door to door than the rest of them. As a local to Vancouver wa retailer I am sorry you have this experience. I would suggest calling dish again they are a good company

By: Joe Shekey

Joe Shekey — Mon, 04 Jul 2011 14:37:16 +0000

I have been dissatisfied with Dish from the beginning. I responded to an offer to sign up for dish for a 2 year period for $29.95/month. This was to include service consisting of 2 receivers to cover 4 televisions. Guess what, no such thing. My first month was $46+, the second month went up to $50+, after that the bill just kept getting higher and higher until it is over $70/month. No one can explain the increases. They have come up with all sorts of bogus suggestions for the rise in cost but cannot seem to make sense. My contract was for 2 years of service and expires in Sept.2011. I am expecting all sorts of problems with cancellations based on past performance. To say Dish Network Sucks in a major understatement. I have to laugh when I see their CEO on TV touting their great service and committment to customers. HE LIES!!!

By: Kathy

Kathy — Fri, 01 Jul 2011 23:29:13 +0000

They tell you one price,then they keep increasing the price.When you finally get to talk to a live person,they tell you in so many words,you signed a contract and you will have to pay a big fee to disconnect.This is a big rip off,be glad when my contract runs out so I can go back to diret tv.Past on not to sign anything from dishnet,they are a rip off and should be against the law.Im going to write to a tv station to see if they will check them out.

By: TSanders

TSanders — Tue, 14 Jun 2011 20:25:07 +0000

I just left DISH Network after being a customer for 10 years. They just bent me over for a HD for life cancellation fee that I don’t ever remember signing up for. I will never go back to DISH again after this. Glad to see they respect their customers. I was sent to the Loyalty department for my cancellation, but they sure don’t know how to create a loyal customer base. I will install an antenna before going back to them.

By: Harry Weisberger

Harry Weisberger — Tue, 14 Jun 2011 04:11:49 +0000

Two instances of Dish Network incompetence: When the Dish antenna was installed on my roof, the installer apparently ran out of connectors. This became apparent four years later when I began having increasing reception problems. I was advised that it was probably the splitter into which the signal goes from the dish down the coax to the receiver. I purchased an aftermarket splitter, and when I went up to install it I found the real problem. The installer had simply jammed the bare wire into the splitter instead of using a connector. The connection held for a time but obviously was not permanent. I got a 25-cent connector at the local Radio Shack and made a proper connection myself.
Example Two: In the summer of 2009 I, along with many other Arizona Dish subscribers, experienced frequent, prolonged outages of local channel programming – that which came through the Phoenix over-the-air channels. When the outages occurred the monitor screen showed a message saying in effect, “No need to contact us. We are aware of the problem and will correct it.” These outages continued for about 80 days (I’ve still got the logs I kept of the times and durations.) They miraculously ended on the first weekend of the NFL regular season. Apparently the advertisers’ agencies were demanding rebates which would have been huge had NFL games been interrupted.
Finally. Dish always billed one month in advance. I cancelled the credit card which was automatically debited each month in the fall of 2009. On the day my prepaid time elapsed my signal was cut off. However, Dish kept billing me for several months thereafter.

By: TommyF@DISH Network

TommyF@DISH Network — Sat, 11 Jun 2011 12:12:54 +0000

Hey pmarthur, saw your post here delivered to my email, but never received anything from you individually.

I would be happy to research this and check it out for you, it does sound like a frustrating situation. If you could please try re-sending me an email to thomas.faust@dishnetwork.com so I can review this and see what can be done to help, that would be great!

By: pmathur

pmathur — Fri, 10 Jun 2011 18:09:59 +0000

I always knew and heard stories about how Dish Network sucks. But Dish Network actually proved it to me that in fact they do SUCK. Imagine getting a horrible service even before you are a Dish Network customer. Well that happened to me this week and I want to share my experience with all of you. So you can make your decision of getting Dish Network at your own risk

Here goes my story:

I will start from the beginning – Based on my wifeâ€™s crazy money saving idea, great channel selection offered by Dish and the coupon we got in the mail we decided to sign up for Dish Network service earlier this week. First of all it took us hour and a half to sign up for the new service which is ridiculous. While I was talking to the sales guy I told him in the beginning that I do not want DVR upgrade because I didnâ€™t wanted to pay extra $6/month. He said it was no problem and he can take it off but in the final quote for the bill he included the DVR fee thinking that I would forget and agree to it. So I protested and he said he canâ€™t do anything now since the set up has been already done. So I had to talk his supervisor for another 15-20 minutes to get it taken offâ€¦â€¦this shouldâ€™ve been a sign from the start they try to cheat you. But here comes the good part about their horrible service:

So after clearing the 1.5 hrs long sign up process we were suppose to get it installed yesterday (Thursday 6/9/11 between 12 PM – 5 PM EST). But the installer never showed up or called even after several attempts to contact him. I wasted 5 hours and didn’t even receive a single phone call on the status. So I contacted the customer service dept and they themselves couldn’t get in touch with the installation department â€“ I guess they were getting drunk on job ïŠ (this is a big issue in itself for a company when their own people can’t connect internally). Then I finally got a call from the installer at 8 PM EST saying he will show up next day on Friday 6/10 at 8 AM in the morning. But GUESS WHAT? Once again he never showed up.

So here I go again calling the customer service department and they put me on hold for 25 minutes while they contacted the installer. He (installer) or his manager told them now they can’t come till Monday 6/13/11. So why the hell did he tell me Friday morning and didn’t call back to say he can’t make it Friday morning – Completely unprofessional. I am a patient guy, if I wouldâ€™ve received a phone call from the installer telling me that they canâ€™t make it for some reason I wouldâ€™ve been fine. But to make me wait again this morning and keeping me guessing when he would show up illustrates lot of unprofessionalism on companyâ€™s part. Based on my original wait of 5 hrs from Thursday I should’ve been on their priority list. I mentioned this to Dish Network but the awesome reply was “that’s the way it is….they can only do it on Monday 6/13″. This was said without any apologies or concern on their part. Therefore, I went ahead and canceled my new service request.

I contacted Tommy Faust mentioned above. Letâ€™s see if he replies back to me. I hope he kicks some installer and his manager ass. If that was my company I would fire these guys. I mean can you imagine how horrible it looks for the Dish Network business to a potential new customer. I had all these problems when the service is not even installed and I am not technically a Dish Network customer yet. I can’t even imagine what kind of problems I wouldâ€™ve had later on for next two years. I by no doubt contest that the company has good products to offer however, their customer service is a BIG ZERO.

This makes me wonder if their senior management is aware of all these customer issues. Because any competent management will take charge on these issues especially if they can be fixed easily. I mean who wouldnâ€™t want high customer satisfaction since that turns into high revenues, greater market share, etc. But on the other hand they could be aware of these issues and are incompetent, greedy by trying to cheat their existing/potential customers, or they simply donâ€™t give a F**K about the customer or company image. If I was one of their senior managers I guarantee I can increase their customer satisfaction by a huge percentage resulting in significant increase in market shareâ€¦â€¦â€¦But I wonder if the damage has been already done

If you know someone family/friends who are thinking about getting Dish Network please make sure to tell them â€œBeware and Get it at your own riskâ€. On the final note: You can feel free to recommend Dish Network to your enemies and the people you hate.

By: Phyllis

Phyllis — Tue, 07 Jun 2011 16:39:54 +0000

You missed the point of my comment…the customer service is lousy. The product is adequate…price is deceptive but getting help is impossible. Therefore, DISH is a company that lacks integrity…based on my experience, they don’t tell the truth. I was generous in saying that CSR lacked technical skills, etc. It wasn’t until escalating (numerous hours and phone calls) did I got an HONEST answer.

By: Todd addt

Todd addt — Sun, 05 Jun 2011 17:01:11 +0000

I often read of the poor experiences people have and it disturbs me because I am a retailer for both dish and direct. My only focus i finding good customers and treating them right as a result I end up with everyone they knows business. This is in response to Phyllis post. She posted that she got the smallest package for 29 bucks that would be the top 120 and she posted that it is now a short time later 70. That amount could only be the top 250 at full price. I know that if that were true it would be corrected immediately. Phyllis I believe that you could possibly have received the top 120 for 29.99 and are in that promotion but have a dvr service fee for 6.00 a month and 6.00 for service plan, 3 other rooms at 7 each 21.00 with taxes you are close every provider that I know of has. Monthly fees for additional rooms , dvr, hd, movies, etc. Dish just happens to charge less for most of these items. If this is what happened you are in a promotion and your bill will increase on the top 120 15 dollars on the 13th month. I regret that every customer doesn\\\’t receive a great experience with satellite that apparently some fall threw the cracks but I can assure you my cus,toners don\\\’t post here they all know where I live, and I have spoke to the dish executives who would never want anyone to have a poor experience. Find out who sold you wrong and hold them accountable, or maybe there was a misunderstanding during the sales process.

By: Phyllis

Phyllis — Sun, 05 Jun 2011 15:32:57 +0000

After hours on the phone with customer service, I have come to the conclusion that DISH is a deceptive company. The initial offer was supposed to last for a year and it lasted 1 month. I now have the lowest priced package which is $70/mo (advertised at $29/mo). To get anywhere with the customer service is impossible (Denver IS better than India)…that is provided the CSR doesn’t drop your call which happens at least one time with each attempt. CSR’s are clearly scripted and lack technical, administrative or authoritative ability to make corrections. It took nearly 4 hours on the phone (numerous calls) to get one small piece of information that has caused me hours of frustration. Is there any way out of this creepy company instead of paying hundreds of dollars for early quit? Note to self….ALWAYS ask for CS number and try it before ever signing up with any service.

By: PPal

PPal — Thu, 19 May 2011 00:02:00 +0000

I agree with all this comment about dishnetwork. i was just on phone with supervisor Robert and he was very very rude. he would not listen to me but keep on going on from his end. how can you have one way conversation. i was sent defective box for which they had to send a tech. and now dish network is charging me for tech. to come out to fix the problem. they do this on purpose so they can charge customer for something customer should not be paying. seems to me dish network is not making enough money, it should declare bankruptcy. as it is they charge so much for so little and they keep removing features anytime they feel like.

DO NOT SUBSCRIBE TO DISH NETWORK.

By: TommyF@DISH Network

TommyF@DISH Network — Wed, 18 May 2011 14:01:28 +0000

@Chris Jones, I’m sorry to hear about the technical troubles, it does get frustrating especially when it’s constant. I can look into the tech problem and help work on a long term resolution to it. As for the billing, I know how it can be when overdrafts come out and I can definitely review the billing with you. Could you send me an email so I can provide further assistance?

@Rudi, we did have a promotional price of $24.99 previously, though on 2/1 we had our annual price increase which was $5, so the new promotional rate is $29.99. All companies do increase their monthly rates. They base this increase on the cost providers charge for programming, costs of equipment/services/etc.. Other companies increased theirs by an average of $4-$8, but with our $5 increase we also initiated a price freeze on America’s TOP/DISH America programming until 2013.

@Jim Woodward I’m sorry to hear that, once a payment is received it usually clears within a day and won’t go to collections if the balance is pending. If you can shoot me an email with account # or phone # I can check it out for you and make sure it gets resolved.

@MIKE While it sounds like you’ve already made your choice to switch; I would like to help get the problem fixed so your remaining time with us is better than what it sounds like. The $15 is a discount from the usual $95 charge for technicians, but if you can shoot me an account # or phone # I can look into the technician for you and see what’s going on!

My email is thomas.faust@dishnetwork.com. Those responded to, or anyone having any problems feel free to email me! I’ll be happy to assist with any problems.

By: MIKE

MIKE — Sat, 14 May 2011 23:37:46 +0000

Signed up with dish after 5 good years with Directv. What a mistake. As stated their customer service is the worst. Try 2 hours on the phone trying to fix a NEW receiver they sent me to replace the defective the first one I received. The problem still exists but in order to have their service tech come out I have to pay $15.00 on top the of monthly maintenance fee I already pay. Lets see. THEY SEND CRAP then expect me to pay to fix their CRAP. What’s wrong with this picture. OH YEAH, it’s called Dish Network. You can bet in two years Directv will et me back forever.

By: Jim Woodward

Jim Woodward — Mon, 09 May 2011 19:34:31 +0000

Called five times told them my bill wasnt right at first money was taken from my checking account each month then after several months it went to my visa card then again it changed and I recevied bills which I called in as was told to disreguard them the properbill would be sent which it never was,I called again as was receving thangs I never ordered. I finnaly gave up and canceled my order with dish I recevied a bill stating it would automaticaly be taken from my visa,a couple of weeks later I recevied another bill for the same amount to be payed on a certain date,what a night mare,I called again and was told it was never taken from my visa and to pay the amout billed I have always been told that word of mouth was the best advertisement,well you have lost my recomendations.If I pay this amount how do I know it wont be turned over to collections due to the past?

By: Tommy John

Tommy John — Wed, 27 Apr 2011 18:26:05 +0000

With both Dish and Directv the very best thing to do is squeeze one against the other via their customer retention process. After 2 years with one or the other you can extort a GREAT deal either to stay where you’re at or move to the other. I’ve done this now for 10 years and it’s sweet. Sure, I still have problems now and then but I’m getting the very best deal out of this arrangement as I could.

By: Rudi

Rudi — Mon, 25 Apr 2011 19:51:40 +0000

i signed up for their promotional $24,99 a month deal. + a DVR brought me up to $30 a month for a year. all of a sudden there’s a “rate increase” and now i’m paying $37 without being informed about this at all. the biggest insult though is that i get their promos in the mail twice a week telling me i can sign up for $24.99 a month for a year guaranteed right now ! i can’t get out of my contract without paying horrendous penalties. i’m transfering to the lowest package available and will make it my job to inform everyone and anyone about what a crooked company Dish Network realy is.
Rudi Hornbach

By: Chris Jones

Chris Jones — Sun, 03 Apr 2011 19:30:24 +0000

Well I too signed up at a reseller which I didn’t know at the time.I saw a tv commercial and thought that sounds great . The worst decision I ever made . Every thing was installed and the service was great then we started watching TV. Every one in the house hated it we had every problem it kept cutting out in the middle of our shows and was complicated to repair we had to constantly call tech support. Then they told me my payments would come out on the 7th of every month. So on the 1st they took out a payment causing a overdraft on my account and turned off the cable the second it did not go through. I called and was transfered from one person after another but nobody could help. Then I said well if this is how you do business I will cancel my service,But then they said I would be charged $400.00 plus have to send all the equiptment back at my expense ……what the hell am I in some other country.

By: Gail Bannister

Gail Bannister — Thu, 31 Mar 2011 18:24:00 +0000

Not only do I regret ever signing on for DishNetwork,I wouldn’t recommend them to anyone, not even Satan. I was provided perfect cable service with my local cable company, but after seeing a DishNetwork special promotion a year ago, I thought this would be a great deal and save me some money. As the old saying goes, “if it sounds to good to be true” it is, and this DishNetwork promotion was. When I spoke to a DishNetwork Rep, I advised him there were two things I was interested in, saving money, and ensuring I will receive ESPN and Turner Classic Movie channels in my package. If I told him once, I know I repeated these requirements at least a dozen times throughout our conversation. No where in our conversation did the DishNetwork rep explain (1) the different packages they offer, and the only way I could get ESPN and “TCM” channels was upgrading to the silver package, which ment more money, and (2) the different receiver boxes and the cost for each. Unfortunately, the rep was “shady”, and I have been paying for this trust I placed in him for the last year. I not only have been paying $45.00 more for DishNetwork than what I was with my cable company, I was set up with a high definition box that I did not know I was getting. In addition to DishNetwork adding repair insurance on the box if something went wrong with it before the contract ends. Of course I discovered all this “shady business” after I received my first bill, and at that point it would have costs me “an arm an leg” to break the contract. I’ve learned another “hard lesson” even at my age, which is 60 years old and I can say to Mr. CEO whatever his name is, I hate DishNetwork. Additionally, when the occassion arrives for me to end my relationship with DishNetwork, I will be dumping
your company.

By: TommyF@DISH Network

TommyF@DISH Network — Wed, 19 Jan 2011 21:30:24 +0000

Hello, my name is Tommy Faust with DISH Network Executive Offices. Been watching these comments and would be glad to assist.

@Peter – Thanks for the kudos! If you have any questions feel free to post here or email me (See bottom of post)

@Travis – I understand how frustrating that can get, if you would like I can definitely check into that further for you. (See bottom of post)

@Janice – Contract issues are definitely tiresome, If you have the signed contract showing 1 year, I can get you the info to send a copy in to me and I can review it. If you’d like me to look into it email me (See bottom of post)

My email is thomas.faust@dishnetwork.com, let me know if you need any assistance.

By: Peter

Peter — Mon, 17 Jan 2011 18:16:09 +0000

I just signed up for Dish this past month after my bill went up with Comcast cable. I have to say, customer service must have improved since you wrote this post (a few years ago it looks like), because they were extremely helpful to me when i signed up, they had the service installed quickly, and my installation fee was waived – along with the fact that I received a promo gift card in the mail about 2 weeks after signing up, much quicker than the 6 weeks it stated on their site. Of course it may have helped that I signed up directly through them- and not through a reseller. I suppose I should hold my tongue until I actually start having issues – hope that never happens!