Comments on: Emigrant Direct’s Online Incompetence

By: KW

KW — Sat, 24 Mar 2007 16:07:11 +0000

ING Direct has been a pleasure to do business with since I opened an account three years ago. Thank you for all of your postings – I had been tempted to switch to HSBC or Emigrant for the higher interest but now I won’t!

By: Ed Surrett

Ed Surrett — Fri, 17 Nov 2006 23:21:49 +0000

So my boss went and lost his laptop which contained my personal information. So I call and but a fraud alert on my credit file. BAM!! GMAC Bank put a hold on my account. I cannot put money in or take money out. I have sent countless emails and 10’s of phone calls. No one can tell me why my account is on old or how I can remedy the situation. Let me assure you all, GMAC Bank is a collection of the most incompetent humans that any of us will ever come in contact with. GMAC Bank is a comnplete disaster. In short, GMAC Bank sucks. Caveat Emptor

By: james

james — Sun, 08 Oct 2006 20:02:51 +0000

Emigrant direct is timing out today
(10/8/06) 4pm

By: Elena

Elena — Thu, 28 Sep 2006 08:23:40 +0000

I just signed up for Emigrant Direct two days ago. Today I tried to verify my account and I can’t get access to the website. That is really worrying since this is long past any new website roll out. Maybe I should have gone with another Bank!

By: Rob M

Rob M — Thu, 27 Jul 2006 03:45:21 +0000

Still locked out, no response to my emails, called in during business hours and it said they were closed.

By: Brandon

Brandon — Tue, 25 Jul 2006 16:41:28 +0000

Looks like it’s ok now..

By: Penny

Penny — Tue, 25 Jul 2006 15:18:29 +0000

Day 2 and I still can’t get in. I tried at least a dozen times yesterday, including late last night and this morning. This is not making me a happy camper.

By: hh

hh — Tue, 25 Jul 2006 03:22:36 +0000

i’ve already had a run-in with emigrant direct before. they transferred money (such a huge sum that it left me with negative balance) without my authorization back in february. and then they tried to blame it on vanguard, which i trust more than any other institution.

the end result, i closed emigrant direct, SWORE i would never open their account regardless of the interest rate, wrote letters to eliot spitzer and occ. my letters got directed to NY Banking Department and FDIC. i was able to get money for the interest i lost in february, b/c they don’t give you interest if you close before interest gets posted through fdic intervention. but the final excuse i got (ok, well, what FDIC got through its investigation) for the whole ordeal was that they had inexperienced staff during the snow storm… resulting in executing transfers that were in computer system the month before. whatever. that’s a LOUSY excuse for a financial institution!!

my sister also had same problem so she closed out her account promptly as well.

that whole experience left me extremely wary of opening new accounts w/banks just because it may have the highest interest rate. i can gladly forego miniscule amount of interest rate for some peace of my mind… that the bank’s not going to screw around w/my money!

By: Ervin

Ervin — Mon, 24 Jul 2006 22:29:10 +0000

I have my account with GMAC Bank. Absolute pleasure to deal with, fast transfers, nice interface, check-writing and ATM privileges, and 5.05% APY.

By: TB

TB — Mon, 24 Jul 2006 21:51:36 +0000

I think “total incompetence” might be a little strong. I was able to log in this morning and went through their new security procedure, using the access code mailed to me. It took a while for the site to load but it did eventually work.

They obviously didn’t realize every account holder was going to try and log in right at 9am ET this morning. I guess they ended up causing a DOS attack on themselves. Ok, that’s a little bit incompetent.

By: Cap

Cap — Mon, 24 Jul 2006 21:48:51 +0000

tsk tsk. just got the same notices from people too. I’m so glad they dumped my butt.

HSBC may be slow, but at least they keep their gremlins at bay. ING may be one of the lowest rate, but they’re so stable & simple I always recommend them to first-time users to high-yield online savings account.