Emigrant Direct’s New Interface: First Impressions
Tip It!Okey-dokey. After a day of instability, it looks like the Emigrant Direct website has settled down… Last night before I went to bed I fired up my web browser and was able to login without any problems. The first time through the login process on the new site has a few extra steps. Here’s what you can expect:
(1) Enter your username — this is the username that you’ve used all along.
(2) Authenticate your identity by entering your SSN, DOB, and the Secure Access Code that they mailed out.
(3) Choose a new password (minimum of ten characters consisting of a mix of letters and numbers).
(4) Answer at least five of their ten security questions for future verification.
(5) Read and agree to various disclosures/agreements.
And voila, I was in.
The first thing I noticed is that the interface is far more slick/professional than it used to be — in fact, it makes me feel like I’m dealing with an actual bank. Another thing that I noticed is that my account number changed!!! I’m not sure why they’d bother changing account numbers, but it looks like they did. So beware — it’s quite possible that links from outside banks to your Emigrant Direct saving account are now broken.
In an attempt to sort this out, I just set up a test transfer of $1 from our ING Direct account to our Emigrant Direct account, and will report back once I know whether or not it works. I really hope that it does, as we use Emigrant Direct as a conduit for shuttling money between ING Direct and HSBC Direct, and it’s no longer possible to create such links from ING Direct to Emigrant Direct.
More to follow.
Published on July 25th, 2006 - 3 Comments
Filed under: Banking, Online
About the author: Nickel is the founder and editor-in-chief of this site. He's a thirty-something family man who has been writing about personal finance since 2005, and guess what? He's on Twitter!
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July 25th, 2006 at 1:11 pm
Not sure what the difference is, but you can establish a link from Emigrant to ING. I just did it last week.
July 25th, 2006 at 3:42 pm
I’m still having trouble logging onto ED website as of 12:40 pm PT 7/25 and just discovered a huge security issue!
After entering my user name on the first page and clicking Go, I got an error (a timeout error) on the page that is supposed to come up and ask the security questions.
Here’s the problem – I clicked refresh hoping the page would pop up and I could continue logging in. Instead, a form popped up with all 5 of my security questions WITH THE ANSWERS DISPLAYED!
I just pulled all of my cash from ED (luckily I can pull my money from ED using functionality at my brokerage account). I doubt they’ll ever see another cent of my money… UN-FREAKING-BELIEVABLE!!!