Comments on: Dish Network Customer Service STILL Sucks http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/ personal finance tips, tricks, and commentary Sun, 22 Nov 2009 03:39:46 -0500 http://wordpress.org/?v=abc hourly 1 By: Tom Grant http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-132295 Tom Grant Tue, 09 Jun 2009 19:10:48 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-132295 You don't need to know the staff. Get on you secretary of state web site and find out who is the rep in that state and file suit in small claims court. They won't show up so you will get a judgement by default. Then get the court to show you how to collect. There's nothing but low-lifes that work for dish, also. You don’t need to know the staff. Get on you secretary of state web site and find out who is the rep in that state and file suit in small claims court. They won’t show up so you will get a judgement by default. Then get the court to show you how to collect. There’s nothing but low-lifes that work for dish, also.

]]> By: bajajlml http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-132291 bajajlml Tue, 09 Jun 2009 17:10:36 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-132291 Disk Network, Pine Brook, New Jersey 34 Maple Avenue, 2nd Floor Pine Brook, NJ 07058 973-461-0955, Does anybody know staff, at this address? I want detail for staff members for complain about certain problem!! Disk Network,
Pine Brook, New Jersey 34 Maple Avenue, 2nd Floor Pine Brook, NJ 07058 973-461-0955,

Does anybody know staff, at this address?
I want detail for staff members for complain about certain problem!!

]]> By: Unhappy in La Vergne http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-130847 Unhappy in La Vergne Thu, 16 Apr 2009 16:42:05 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-130847 After reading some of these post, I now know why I feel like I was scammed from the beginning. 2 months ago, I called Dish because I was unhappy with the $ increase from my cable provider. I asked several questions including what effect will the weather have on my programing. I was told 3 times that weather will not be a factor. I was LIED to. I have called several time to complain only to be pushed from rep to rep. I told them yesterday that they lied to me in order to make a sell and that I should be able to void the contract without paying the termination fee. This system is a piece of junk. I am going back to cable. After reading some of these post, I now know why I feel like I was scammed from the beginning.
2 months ago, I called Dish because I was unhappy with the $ increase from my cable provider. I asked several questions including what effect will the weather have on my programing. I was told 3 times that weather will not be a factor. I was LIED to. I have called several time to complain only to be pushed from rep to rep. I told them yesterday that they lied to me in order to make a sell and that I should be able to void the contract without paying the termination fee.
This system is a piece of junk. I am going back to cable.

]]> By: a klawender http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-130619 a klawender Sat, 04 Apr 2009 15:12:11 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-130619 I am not surprised at all these comments of dissatisfaction with Dish network. They are the worse people you could possibly deal with, and their representatives are a bunch of assholes and dolts. One comment I truly agree with is, "we have to bring this company down" This site only helps to certain extent. What we need to do is have this address printed on to bumper stickers,(don't role your eyes) and newsletters passed out so people know where to read these horror stories. I for one am going to make it a mission to do all I can to put this shit company and its asshole employees out of business. Especially that fucking punk Ken, yes I dealt with him too. I've had enough of companies kicking the consumer around. I am not surprised at all these comments of dissatisfaction with Dish network. They are the worse people you could possibly deal with, and their representatives are a bunch of assholes and dolts.
One comment I truly agree with is, “we have to bring this company down” This site only helps to certain extent. What we need to do is have this address printed on to bumper stickers,(don’t role your eyes) and newsletters passed out so people know where to read these horror stories. I for one am going to make it a mission to do all I can to put this shit company and its asshole employees out of business. Especially that fucking punk Ken, yes I dealt with him too. I’ve had enough of companies kicking the consumer around.

]]> By: Left for cable http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-130344 Left for cable Tue, 24 Mar 2009 13:36:41 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-130344 After 18 months of nothing but poor customer service I left Dish and went back to cable. It started with one of their poorly designed HD DVR's that would overheat and shut down (usually just before a football game) that we sent back in exchange for a new (rebuilt) one. We sent it back in the box as instructed with UPS and never thought a thing about it until two months later when they charged my credit card for the box they said I did not send back. After two hours on the phone a supervisor told me "oh yes here it is" and promised a refund. The next month I received a refund but it was short $100 so here we go again for two hours asking when I would receive the remaining balance. Again I was told it would be back on my card in 5 to 7 business days, didn't happen. This went on for two months and now I am no longer a customer. It seems that Dish TV has a "screw the customer" department that reviews everything the customer service people do and if they do not like what was promised they just deny it and do not inform the customer that they are not going to get the resolution that the rep committed to. After 18 months of nothing but poor customer service I left Dish and went back to cable. It started with one of their poorly designed HD DVR’s that would overheat and shut down (usually just before a football game) that we sent back in exchange for a new (rebuilt) one. We sent it back in the box as instructed with UPS and never thought a thing about it until two months later when they charged my credit card for the box they said I did not send back. After two hours on the phone a supervisor told me “oh yes here it is” and promised a refund. The next month I received a refund but it was short $100 so here we go again for two hours asking when I would receive the remaining balance. Again I was told it would be back on my card in 5 to 7 business days, didn’t happen. This went on for two months and now I am no longer a customer. It seems that Dish TV has a “screw the customer” department that reviews everything the customer service people do and if they do not like what was promised they just deny it and do not inform the customer that they are not going to get the resolution that the rep committed to.

]]> By: Serenity Blessings http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-129840 Serenity Blessings Thu, 05 Mar 2009 22:26:19 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-129840 I had Dish Network for a year and I loved it! I raved about DVR to everybody. Then I moved. I didn't move to the boonies I moved from "way out there" TO the city. After the technician didn't show up for the appointment, I was still hopefully and rescheduled it for the following week. When the technician came, it was determined that a clear line of sight could not be found in the new place and I therefore I couldn't have service. What does this mean? I asked the customer service rep who WAS very nice and pleasant. It means I have to return the equipment as the Dish Network can not enforce their end of the contract. I asked are there charges for this and this very nice lady said no, the contract can not be fulfilled and she read me my balance of ZERO dollars and told me they would send out boxes by FedEx for me to return the equipment. My account was closed. I could not even get into my account online because it was closed immediately. So imagine my surprise two days later when a disconnect fee was autodebited from my account. Once my account is closed, so is my authorization! Not only am I disgusted that I would be charged a disconnect fee after I had a very specific conversation with the technician to clarify this issue, but can not believe the audacity to autodebit funds from my account AFTER it was closed! I didn't even have access to the account the second after it closed! It is logical to assume once an account closed autodrafting must cease. I disputed the transaction with my bank and I am now in the process of proving my reasons for the dispute and will file a complaint with the BBB. Allow customers to dispute billing charges but DO NOT have the audacity to charge my card without my authorization especially after the account is closed! Now I believe any trifling this is possible and believe I will never get those boxes or get them too late to make the 30 day return deadline, thus being charged $300 for the equipment. By the way, I asked them why I couldn't just mail it at my own expense that way I don't have to worry about this 30 day deadline. I was told no, I have to wait for the boxes!?! I had Dish Network for a year and I loved it! I raved about DVR to everybody. Then I moved.
I didn’t move to the boonies
I moved from “way out there” TO the city.
After the technician didn’t show up for the appointment, I was still hopefully and rescheduled it for the following week. When the technician came, it was determined that a clear line of sight could not be found in the new place and I therefore I couldn’t have service. What does this mean? I asked the customer service rep who WAS very nice and pleasant. It means I have to return the equipment as the Dish Network can not enforce their end of the contract. I asked are there charges for this and this very nice lady said no, the contract can not be fulfilled and she read me my balance of ZERO dollars and told me they would send out boxes by FedEx for me to return the equipment.
My account was closed. I could not even get into my account online because it was closed immediately.
So imagine my surprise two days later when a disconnect fee was autodebited from my account.
Once my account is closed, so is my authorization! Not only am I disgusted that I would be charged a disconnect fee after I had a very specific conversation with the technician to clarify this issue, but can not believe the audacity to autodebit funds from my account AFTER it was closed! I didn’t even have access to the account the second after it closed! It is logical to assume once an account closed autodrafting must cease. I disputed the transaction with my bank and I am now in the process of proving my reasons for the dispute and will file a complaint with the BBB.
Allow customers to dispute billing charges but DO NOT have the audacity to charge my card without my authorization especially after the account is closed!
Now I believe any trifling this is possible and believe I will never get those boxes or get them too late to make the 30 day return deadline, thus being charged $300 for the equipment.
By the way, I asked them why I couldn’t just mail it at my own expense that way I don’t have to worry about this 30 day deadline. I was told no, I have to wait for the boxes!?!

]]> By: anonymous http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-127616 anonymous Mon, 12 Jan 2009 00:38:08 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-127616 ive read most of these complaints and most of the problem comes from installer which is not always straight from dish. sometimes they are subcontractors. and problems from sales agent who doesnt tell about all fees and charges and what happens if we cancel. ive read most of these complaints and most of the problem comes from installer which is not always straight from dish. sometimes they are subcontractors. and problems from sales agent who doesnt tell about all fees and charges and what happens if we cancel.

]]> By: fedup http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-127412 fedup Tue, 30 Dec 2008 20:23:53 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-127412 Dish Network is going to fail. Why? bad service? For me is the pushycat sales people. They used to call my home, even my number is on the Do-Not-Call list, so many times, I mean about two handred times. Then, they mailed me junk flyers, I stuffed a big thick envelope and send it back to them without postage. They e-mailed me many times even I opt out. They send me the same flyer to my work place. I have the thick envelope ready to send it back for them to throw out theirs and mine junk mails and pay the postage. They are going to fail , because they don't know to respect us they don't get our business. I delair that this does not give Dish NOTwork a right to send me ads through e-mail. Dish Network is going to fail. Why? bad service? For me is the pushycat sales people. They used to call my home, even my number is on the Do-Not-Call list, so many times, I mean about two handred times. Then, they mailed me junk flyers, I stuffed a big thick envelope and send it back to them without postage. They e-mailed me many times even I opt out. They send me the same flyer to my work place. I have the thick envelope ready to send it back for them to throw out theirs and mine junk mails and pay the postage. They are going to fail , because they don’t know to respect us they don’t get our business. I delair that this does not give Dish NOTwork a right to send me ads through e-mail.

]]> By: fedup http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-127410 fedup Tue, 30 Dec 2008 20:18:50 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-127410 Dish Network is going to fail. Why? bad service? For me is the pushycat sales people. They used to call my home, even my number was on the Do-Not-Call list, so many times, I mean about two handred times. Then, they mailed me junk flyers, I stuffed a big thick envelope and sent it back to them without postage. They e-mailed me many times even I opt-out. They send me the same flyer to my work place. I have the thick envelope ready to send it back for them to throw out theirs and mine junk mails and pay the postage. They are going to fail , because if they don't know how to respect us they don't get our businesses. I delair that this does not give Dish NOTwork a right to send me ads through e-mail. Dish Network is going to fail. Why? bad service? For me is the pushycat sales people. They used to call my home, even my number was on the Do-Not-Call list, so many times, I mean about two handred times. Then, they mailed me junk flyers, I stuffed a big thick envelope and sent it back to them without postage. They e-mailed me many times even I opt-out. They send me the same flyer to my work place. I have the thick envelope ready to send it back for them to throw out theirs and mine junk mails and pay the postage. They are going to fail , because if they don’t know how to respect us they don’t get our businesses. I delair that this does not give Dish NOTwork a right to send me ads through e-mail.

]]> By: MikeinMass http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-126704 MikeinMass Tue, 18 Nov 2008 22:27:29 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-126704 I was researching pros and cons of switching from Comcast to a satellite provider. Based on what I am reading here, I will not entertain Dish Network. What an absolute nightmare you folks are living. I was researching pros and cons of switching from Comcast to a satellite provider. Based on what I am reading here, I will not entertain Dish Network.

What an absolute nightmare you folks are living.

]]> By: Venkat http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-124555 Venkat Fri, 19 Sep 2008 00:55:06 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-124555 Even I recently received a bill for $500 from Dish and directly charged to my credit card account ,even though I had not authorized it. I guess my nightmare had just started. DA's office should look into the fraudalent activities of Dish network. ADVICE #1: NEVER EVER EVER EVER SUBSCRIBE TO DISH NETWORK. Even I recently received a bill for $500 from Dish and directly charged to my credit card account ,even though I had not authorized it.

I guess my nightmare had just started.

DA’s office should look into the fraudalent activities of Dish network.

ADVICE #1:

NEVER EVER EVER EVER SUBSCRIBE TO DISH NETWORK.

]]> By: Sue http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-117940 Sue Sat, 14 Jun 2008 20:17:44 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-117940 I could go on for hours about the lack of customer service at Dish Network. We actually had their service for over seven years and never had any problems UNTIL I canceled my service in January this year. I'm still (in June) trying to get them to finally close my account. After returning the equipment, they tried to tell me they never received it. I provided them with the UPS tracking numbers in March after they had charged my credit card for the equipment I supposedly never returned and was assured by their customer rep everything would be corrected on my account. Just last week I received a call from a COLLECTION AGENCY for a deliquent bill - Dish's responce = "oh sorry there must have been a problem updating your account". We only canceled our service to reduce the amount of time our kids spent in front of the TV but I can guarantee we will NEVER go back to Dish Network. I could go on for hours about the lack of customer service at Dish Network. We actually had their service for over seven years and never had any problems UNTIL I canceled my service in January this year. I’m still (in June) trying to get them to finally close my account.
After returning the equipment, they tried to tell me they never received it. I provided them with the UPS tracking numbers in March after they had charged my credit card for the equipment I supposedly never returned and was assured by their customer rep everything would be corrected on my account. Just last week I received a call from a COLLECTION AGENCY for a deliquent bill – Dish’s responce = “oh sorry there must have been a problem updating your account”.
We only canceled our service to reduce the amount of time our kids spent in front of the TV but I can guarantee we will NEVER go back to Dish Network.

]]> By: Nez http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-117403 Nez Tue, 20 May 2008 20:19:06 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-117403 I have several complaints about dish network. I have been trying to straighten out my account for over six months now. They billed my Visa for internet that I never received. Now they have billed me again for equipment I have already returned. They did not have permission to put this on my visa. I have not had any service at all for three months, and yet they keep billing me. They will not let me through to customer service on my phone. It sends me straight to billing---automated of course. No place to leave a message. I finally had my daughter and her daughter contact them for me. No results. No service. Just rude people. Nez I have several complaints about dish network. I have been trying to straighten out my account for over six months now. They billed my Visa for internet that I never received. Now they have billed me again for equipment I have already returned. They did not have permission to put this on my visa. I have not had any service at all for three months, and yet they keep billing me. They will not let me through to customer service on my phone. It sends me straight to billing—automated of course. No place to leave a message. I finally had my daughter and her daughter contact them for me. No results. No service. Just rude people. Nez

]]> By: James http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-116933 James Thu, 01 May 2008 15:12:33 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-116933 I too have been screwed by Dish Network. I have an account with Dish Network at my home and my parents have an account with Dish at their home. My parents cancelled their Dish service this week and MY checking account was charged $508 for THEIR equipment. I called Dish and apparently because I have used my debit card to pay my parents' bill sometime in the past it gives them the authority to charge MY bank account. It is not my account or my equipment and my account with them is paid up to date. Because of this I have been charged several over draft fees from my bank. Dish claims they are sending shipping boxes to for my parents to return their equipment and that I will be credited once it is received. We will see. I will be sure to update as things progress. I will be cancelling my personal account with DISH when my contract is up and I will never ever do business with them again. I too have been screwed by Dish Network. I have an account with Dish Network at my home and my parents have an account with Dish at their home. My parents cancelled their Dish service this week and MY checking account was charged $508 for THEIR equipment. I called Dish and apparently because I have used my debit card to pay my parents’ bill sometime in the past it gives them the authority to charge MY bank account. It is not my account or my equipment and my account with them is paid up to date. Because of this I have been charged several over draft fees from my bank. Dish claims they are sending shipping boxes to for my parents to return their equipment and that I will be credited once it is received. We will see. I will be sure to update as things progress. I will be cancelling my personal account with DISH when my contract is up and I will never ever do business with them again.

]]> By: DION http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-116901 DION Wed, 30 Apr 2008 20:31:45 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-116901 WARNING...DISH NETWORK IS ID TEFT company!!!! All customers PLEASE watch out! 04/24/08 Here is what they did to me. They open an account on my name 500miles away from where I already have an account. I called them and told them that I have never open the account , I have never authorized no one to open an account, and that I live 500miles away from where that by fruad account was open. They then told me to send in affadavid of ID teft to their ID deft. ivestigation dept. and I did. Then I called their ID Teft dept. (by the way you can only leave a msg.) left msg., and msg., and msg., no one ever called back and no one ever closed the account. So as of today 04/30/08 the account is still open and they refuse to close it and say that it may take up to 1 year before they investigate and close this account until then fees and charges will occur and we will be send to collections... they do not want to close this account!!! Our credit score is impacted, credit is used by fraud and Dish refuse to close the account!@!!!! This are THIEFS!!!!!! WARNING…DISH NETWORK IS ID TEFT company!!!! All customers PLEASE watch out! 04/24/08
Here is what they did to me. They open an account on my name 500miles away from where I already have an account. I called them and told them that I have never open the account , I have never authorized no one to open an account, and that I live 500miles away from where that by fruad account was open.
They then told me to send in affadavid of ID teft to their ID deft. ivestigation dept. and I did. Then I called their ID Teft dept. (by the way you can only leave a msg.) left msg., and msg., and msg., no one ever called back and no one ever closed the account. So as of today 04/30/08 the account is still open and they refuse to close it and say that it may take up to 1 year before they investigate and close this account until then fees and charges will occur and we will be send to collections… they do not want to close this account!!! Our credit score is impacted, credit is used by fraud and Dish refuse to close the account!@!!!! This are THIEFS!!!!!!

]]> By: angie http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-116321 angie Mon, 07 Apr 2008 00:24:46 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-116321 After negative experiences with directv and comcast I chose to try dish. I signed the 18-month contract in Dec 2006 for a $39.99 month plan which was increased two months after I signed because they expanded the programming package. I have no idea what channels they added because I still only watch the same ten channels I always have. But my bill was 55% more than quoted because the increase and all the fees. I have had contact with their employees twice (I had an ok third-party installer). Once I was late with my payment and got a reminder call -- SHE spoke fluent American English. The other time was when I moved and requested that the service and billing address be changed. The guy from India kept trying to sign me up for an 18-month extension before they would send a tech out to install the dish at my new address. I have a friend who used to install directv, so he moved it for me. (I was afraid dish techs would damage the roof of the house I am renting.) After reading the issues other customers (victims?), I am really afraid that when I go to cancel my account in June when the contract expires I will find that he extended it anyway. When should I call Dish to cancel? I don't care if I pay for a few weeks of programming after I return the equipment. I just want to get it out of here and not have to deal with their "customer service." I just don't want pay the early cancellation fee either. Could anyone provide the address to return the equipment? Do I need an return authorization number? I assume I should get delivery verification? Thankfully, I am paranoid and never give any company authorization to take money out of my account or auto-bill my credit card. If that is how a company does business, I don't need their service. I am actually giving up tv when the switch to digital signal takes place. I am tired of dealing with these companies that promise one thing and deliver something entirely different, and offer no recourse. Thanks for the site and the help! I wish I looked for it before I signed up. After negative experiences with directv and comcast I chose to try dish. I signed the 18-month contract in Dec 2006 for a $39.99 month plan which was increased two months after I signed because they expanded the programming package. I have no idea what channels they added because I still only watch the same ten channels I always have. But my bill was 55% more than quoted because the increase and all the fees.

I have had contact with their employees twice (I had an ok third-party installer). Once I was late with my payment and got a reminder call — SHE spoke fluent American English. The other time was when I moved and requested that the service and billing address be changed. The guy from India kept trying to sign me up for an 18-month extension before they would send a tech out to install the dish at my new address. I have a friend who used to install directv, so he moved it for me. (I was afraid dish techs would damage the roof of the house I am renting.) After reading the issues other customers (victims?), I am really afraid that when I go to cancel my account in June when the contract expires I will find that he extended it anyway.

When should I call Dish to cancel? I don’t care if I pay for a few weeks of programming after I return the equipment. I just want to get it out of here and not have to deal with their “customer service.” I just don’t want pay the early cancellation fee either. Could anyone provide the address to return the equipment? Do I need an return authorization number? I assume I should get delivery verification?

Thankfully, I am paranoid and never give any company authorization to take money out of my account or auto-bill my credit card. If that is how a company does business, I don’t need their service. I am actually giving up tv when the switch to digital signal takes place. I am tired of dealing with these companies that promise one thing and deliver something entirely different, and offer no recourse.

Thanks for the site and the help! I wish I looked for it before I signed up.

]]> By: Bruce Norman http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-115722 Bruce Norman Wed, 05 Mar 2008 01:31:29 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-115722 I'm not having problems with Dish Network (except for their sucky service), its actually the third party contractor here in Washington that really pisses me off. We signed up for the package after the 3rd party rep gave us several assurances about the performance of Dish Network. I have an 8 year old daughter and, well, I'm a guy, so my television is on the Cartoon Network 99% of the time. My primary concern was that we would be getting the same program availability. The rep assured us that everything was the same and that we could even choose between East and West coast satellites and times. There were a couple of other promises in there as well, along with a couple of fees he never mentioned. Anyway, it turns out the Cartoon Network is only available on East coast times, so Adult Swim shows that normally would come on after my daughter's bedtime where now suddenly on during her "TV time". We tried several times to get this corrected, as we were still under the assumption we could change East coast/West coast viewing times. It took a month for someone to tell us that wasn't possible and that we had been misled by the 3rd party rep, so they couldn't do anything about it. We decided we had had enough when we heard the word "nigga" about 40 times on a single episode of the Boondocks, so, after saving up the money to pay for the early cancellation fee we got rid of Dish Network. Now it appears that the 3rd party contractor wants an additional $240 for the early cancellation as well as $200 for the installation. We have tried to talk with someone in charge at this company, Seatown Satellite Services, but I can't seem to get past the militant $%@*! in customer service, who has hung up on me twice now. I'm sorry, but we purchased the Dish Network under what I consider fraudulent circumstances and intentional misrepresentation, so why should I have to pay for this? It pure B.S., and I'm adding my voice to the call for a class action suit against Dish Network for allowing these practices as well as all of the 3rd party contractors for pulling this crap in the first place. These people should be in jail. I’m not having problems with Dish Network (except for their sucky service), its actually the third party contractor here in Washington that really pisses me off. We signed up for the package after the 3rd party rep gave us several assurances about the performance of Dish Network. I have an 8 year old daughter and, well, I’m a guy, so my television is on the Cartoon Network 99% of the time. My primary concern was that we would be getting the same program availability. The rep assured us that everything was the same and that we could even choose between East and West coast satellites and times. There were a couple of other promises in there as well, along with a couple of fees he never mentioned. Anyway, it turns out the Cartoon Network is only available on East coast times, so Adult Swim shows that normally would come on after my daughter’s bedtime where now suddenly on during her “TV time”. We tried several times to get this corrected, as we were still under the assumption we could change East coast/West coast viewing times. It took a month for someone to tell us that wasn’t possible and that we had been misled by the 3rd party rep, so they couldn’t do anything about it. We decided we had had enough when we heard the word “nigga” about 40 times on a single episode of the Boondocks, so, after saving up the money to pay for the early cancellation fee we got rid of Dish Network. Now it appears that the 3rd party contractor wants an additional $240 for the early cancellation as well as $200 for the installation. We have tried to talk with someone in charge at this company, Seatown Satellite Services, but I can’t seem to get past the militant $%@*! in customer service, who has hung up on me twice now. I’m sorry, but we purchased the Dish Network under what I consider fraudulent circumstances and intentional misrepresentation, so why should I have to pay for this? It pure B.S., and I’m adding my voice to the call for a class action suit against Dish Network for allowing these practices as well as all of the 3rd party contractors for pulling this crap in the first place. These people should be in jail.

]]> By: Karen http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-114919 Karen Thu, 31 Jan 2008 01:47:24 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-114919 My experience left me with $130 credit and it's nixed. Why is that? My experience left me with $130 credit and it’s nixed. Why is that?

]]> By: ian foster http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-114249 ian foster Mon, 07 Jan 2008 23:01:16 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-114249 The complaint below is almost word for word what happened to us...go figure!!! crooks of the highest order. there plan seems to be to get as many customers on their books so it looks good to the potential buyer..i.e.AT&T...watch out..be warned... CROOKS I had one of the worst experiences you could ever imagine with the Dish network. The very first time when my dad sent them the redemption form to get the ten dollars off each bill for the next ten months they’ve told us that they never received it. I called them a few times regarding it and after an exhausting waste of time on the phone I told my dad to send them another form just to make sure. My dad went to the post office, paid about fifteen dollars for the express mail with the delivery confirmation and what do you think? After the post office confirmed exact time and date when the letter was received by Dish network a few weeks later I called Dish and it was the same story all over again. “I apologize mam but we did not receive the redemption form from you yet.” I could not believe it. After explaining to the lady on the phone about five times she said she’ll put in the code in the system so we can get the deal. I wrote down her name, and the date and time when I talked to her. Well, what do you think? nothing good came out of it. We received the bill with no discout. I called Dish network again and and while I was trying to explain the whole situation to some other representative all over again he didn’t even want to listen. He kept on repeating like a robot: “We did not receive the redemption form from you, keep in my it take about eight weeks after we receive it to process it” and while I was trying to explain to him about how many times we already mailed that form to them and my last conversation on the phone he decided he does not want to talk to me anymore, so he said “have a nice day” and hung up on me in the middle of me talking to him. I don’t know what else to do. For those out there who do not have Dish network and were thinking about switching to their service I suggest: THINK TWICE BEFORE YOU DECIDE TO SWITCH TO DISH. The complaint below is almost word for word what happened to us…go figure!!! crooks of the highest order. there plan seems to be to get as many customers on their books so it looks good to the potential buyer..i.e.AT&T…watch out..be warned… CROOKS

I had one of the worst experiences you could ever imagine with the Dish network. The very first time when my dad sent them the redemption form to get the ten dollars off each bill for the next ten months they’ve told us that they never received it. I called them a few times regarding it and after an exhausting waste of time on the phone I told my dad to send them another form just to make sure. My dad went to the post office, paid about fifteen dollars for the express mail with the delivery confirmation and what do you think? After the post office confirmed exact time and date when the letter was received by Dish network a few weeks later I called Dish and it was the same story all over again. “I apologize mam but we did not receive the redemption form from you yet.” I could not believe it. After explaining to the lady on the phone about five times she said she’ll put in the code in the system so we can get the deal. I wrote down her name, and the date and time when I talked to her. Well, what do you think? nothing good came out of it. We received the bill with no discout. I called Dish network again and and while I was trying to explain the whole situation to some other representative all over again he didn’t even want to listen. He kept on repeating like a robot: “We did not receive the redemption form from you, keep in my it take about eight weeks after we receive it to process it” and while I was trying to explain to him about how many times we already mailed that form to them and my last conversation on the phone he decided he does not want to talk to me anymore, so he said “have a nice day” and hung up on me in the middle of me talking to him. I don’t know what else to do. For those out there who do not have Dish network and were thinking about switching to their service I suggest: THINK TWICE BEFORE YOU DECIDE TO SWITCH TO DISH.

]]> By: John http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-114245 John Mon, 07 Jan 2008 21:39:43 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-114245 Well, I sympathize with most of you regarding your problems with Dish. I've had many of the same problems over the years. Particularly the bad signal when it rains or the wind blows. Sometimes it blacks me out for hours. I call them when it's time to pay the bill and ask for a credit for the time I was blacked out. I ask them if they went to a restaurant and ordered a steak and mashed potatoes and only got the mashed potatoes on their "dish", would they pay for the complete meal? Hell no they wouldn't! For years I paid for a package and because of a poor signal, I didn't ever get some of the channels. As consolation, they offered me "Showtime" free for a month. After I hung up, they called back and said they couldn't do that after all but would send me some coupons for free pay-for-view movies. Problem there was I couldn't get the signal that the movies came in on! I record movies, etc. on the dvr and when I go to watch them, they are suddenly gone! Pain in the butts! Now I find they have added 200.00 on my bill with no explanation. I just put up with them since I get no vhf signal where I am and no cable. Well, I sympathize with most of you regarding your problems with Dish. I’ve had many of the same problems over the years. Particularly the bad signal when it rains or the wind blows. Sometimes it blacks me out for hours. I call them when it’s time to pay the bill and ask for a credit for the time I was blacked out. I ask them if they went to a restaurant and ordered a steak and mashed potatoes and only got the mashed potatoes on their “dish”, would they pay for the complete meal? Hell no they wouldn’t! For years I paid for a package and because of a poor signal, I didn’t ever get some of the channels. As consolation, they offered me “Showtime” free for a month. After I hung up, they called back and said they couldn’t do that after all but would send me some coupons for free pay-for-view movies. Problem there was I couldn’t get the signal that the movies came in on! I record movies, etc. on the dvr and when I go to watch them, they are suddenly gone! Pain in the butts! Now I find they have added 200.00 on my bill with no explanation. I just put up with them since I get no vhf signal where I am and no cable.

]]> By: An upset dish customer http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-114124 An upset dish customer Thu, 03 Jan 2008 20:52:01 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-114124 Hi, guys, After a long 1.5 hours of talk with Dish and got hanged up 3 times (I had to repeat my stories 3 times), I decided not to talk to Dish any more. I am contacting their competitors including Comcast and DirectTV to listen to my story. If they are willing to pay for my story, it is even better. I will also go to BBB and local newspaper to find someone who is interested in listening to my story. Guys, you can do the same thing. I decide to send some copies of my future article to Dish in case it gets published. Hi, guys,

After a long 1.5 hours of talk with Dish and got hanged up 3 times (I had to repeat my stories 3 times), I decided not to talk to Dish any more. I am contacting their competitors including Comcast and DirectTV to listen to my story. If they are willing to pay for my story, it is even better. I will also go to BBB and local newspaper to find someone who is interested in listening to my story.
Guys, you can do the same thing. I decide to send some copies of my future article to Dish in case it gets published.

]]> By: ian foster http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-114098 ian foster Wed, 02 Jan 2008 15:31:16 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-114098 Would it not be in Dish networks interest to make a few comments here as I'm sure they know about these sites. The BBB got them to admit their fraudulent billing on our account and they have offered compensation ( still items outstanding) Come on show us your not thieves!! Would it not be in Dish networks interest to make a few comments here as I’m sure they know about these sites.
The BBB got them to admit their fraudulent billing on our account and they have offered compensation ( still items outstanding)

Come on show us your not thieves!!

]]> By: ian foster http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-114097 ian foster Wed, 02 Jan 2008 15:22:37 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-114097 Has anyone noticed that the adds are getting more frequent on Sat TV? I wonder if anyone is investigating this. I have done a basic check and suspect we are being manipulated by a bunch of crooks. Has anyone noticed that the adds are getting more frequent on Sat TV? I wonder if anyone is investigating this.

I have done a basic check and suspect we are being manipulated by a bunch of crooks.

]]> By: ian foster http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-114096 ian foster Wed, 02 Jan 2008 15:18:33 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-114096 I wonder if you could get Dish to not accept any requests for PPV items? I wonder if you could get Dish to not accept any requests for PPV items?

]]> By: An upset dish customer http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-114088 An upset dish customer Wed, 02 Jan 2008 05:33:29 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-114088 We need a CLASS ACTION against Dish Network. I just had some horrible experience on New Year day of 2008 after receiving my statement of Dish for December 2008. It is a long but very frustrating story. Let me start from the statement of November 2008. I received November statement with $21.95 charge for PPV (pay per view). I called Dish right away regarding this charge. Same old story as you all know: Dish was not going to refund me. The caveat here was that I recently purchased an international Dish package for my in-laws who live in a room with a dedicated TV (blue remote control). They do not even understand English. They were trying to learn how to use the remote control and I thought they probably mistakenly push some buttons that cause me $21.95 in November. Okay, let’s move on. To prevent this from happening again, about one month ago, I called the Dish and was taught how to set password to lock it up. I set up everything in my green remote (The main one as I only have one receiver but 2 remote controls) and I even asked the tech people who told me that as long as I set up lock in the main (green) remote, my blue remote should be locked too automatically. Sounds settled? Not really and even worse, I got the bill for this month (December) and have again extra charge of $52.95 for PPV. The funny thing is that all 5 PPV movies were charged at the same day. I called Dish on this New Year day and they basically would not refund all. After talking with the supervisor, I realized that I can use remote control and website to log in and look for PPV purchasing activity. To my very surprise, it turned out that there is a total of extra $142 to be billed in next cycle. There were 7 PPV of $11.99, 6 PPV of $8.99 and 1 of $3.99. The funnies thing is that all of them are charged between December 27-30. It seems even funnier that I had ordered 3-4 movies, even the same one in 2-4 hour of period. However, Dish is not able to refund most of them. Dish really wanted me to believe that I watched 5-6 movies in 3-4 hours period. They even told me that I could order a lot and watched them later one by one-pretty smart for Dish, Ah? Sure, Dish wanted me to believe that I am pretty retarded. Basically Dish will make me pay a little less than I would have to pay if I would elect to terminate this contract. It turned out that I have a pre-teen who likes to hide in another room and change TV channels in grandparents’ room to surprise them. Sure, kids are naïve and I probably have to pay for the price. The reason why I am upset about Dish is that they want me to believe that someone has ordered half dozen movies in the same day while some of the movies are even identical. Sure they want to act as a smart one to educate me. I have never ordered any PPV during my 1.5 years with Dish. Suddenly I paid more than $200 in the last week of 2007 for all the PPV movies-Merry Christmas-Dish Network! Someone needs to see a psychiatrist!!! It turned out that when I locked the green remote last time after I had to pay for the first PPV, I had actually NOT done anything on blue remote which was the problem causing all my PPV fees. I called the Dish today and another tech told me some extra fact. Old dish remotes work that way. As long as you lock up the main green one, your blue one will be locked too. Then Dish heard some complain saying that customers want 2 remotes locked separately since they want the main one in living room locked but the private one in bedroom unlocked-well, makes sense too. What I have complained to Dish is that their tech people whom I talked to at the first time insisted that I should be okay with only locking up the green one since the blue one will also be locked by default action of the green main one. I asked Dish to search phone record of that conversation but they said they do not have it. That is why I am saying they are a big fat liar by not telling the technical truth of their remote control. The bad thing for me is that this international package is not available in other carrier. Otherwise I would dump Dish tonight. BY ALL MEANS, I would like to hear from other Dish customers so we can try to ask for a class action against Dish. I am also going to report my case to local newspaper, media, business bureau and government. Meanwhile I will call Dish time by time and tell them that I am spreading this piece of “Good” news for them until they stop the bad business practice. PLEASE SAVE ALL YOUR STATEMENT and we will have some fun with Dish. An upset Dish customer We need a CLASS ACTION against Dish Network.

I just had some horrible experience on New Year day of 2008 after receiving my statement of Dish for December 2008. It is a long but very frustrating story. Let me start from the statement of November 2008.

I received November statement with $21.95 charge for PPV (pay per view). I called Dish right away regarding this charge. Same old story as you all know: Dish was not going to refund me. The caveat here was that I recently purchased an international Dish package for my in-laws who live in a room with a dedicated TV (blue remote control). They do not even understand English. They were trying to learn how to use the remote control and I thought they probably mistakenly push some buttons that cause me $21.95 in November.

Okay, let’s move on. To prevent this from happening again, about one month ago, I called the Dish and was taught how to set password to lock it up. I set up everything in my green remote (The main one as I only have one receiver but 2 remote controls) and I even asked the tech people who told me that as long as I set up lock in the main (green) remote, my blue remote should be locked too automatically. Sounds settled?

Not really and even worse, I got the bill for this month (December) and have again extra charge of $52.95 for PPV. The funny thing is that all 5 PPV movies were charged at the same day. I called Dish on this New Year day and they basically would not refund all. After talking with the supervisor, I realized that I can use remote control and website to log in and look for PPV purchasing activity. To my very surprise, it turned out that there is a total of extra $142 to be billed in next cycle. There were 7 PPV of $11.99, 6 PPV of $8.99 and 1 of $3.99. The funnies thing is that all of them are charged between December 27-30. It seems even funnier that I had ordered 3-4 movies, even the same one in 2-4 hour of period. However, Dish is not able to refund most of them. Dish really wanted me to believe that I watched 5-6 movies in 3-4 hours period. They even told me that I could order a lot and watched them later one by one-pretty smart for Dish, Ah? Sure, Dish wanted me to believe that I am pretty retarded. Basically Dish will make me pay a little less than I would have to pay if I would elect to terminate this contract.

It turned out that I have a pre-teen who likes to hide in another room and change TV channels in grandparents’ room to surprise them. Sure, kids are naïve and I probably have to pay for the price. The reason why I am upset about Dish is that they want me to believe that someone has ordered half dozen movies in the same day while some of the movies are even identical. Sure they want to act as a smart one to educate me. I have never ordered any PPV during my 1.5 years with Dish. Suddenly I paid more than $200 in the last week of 2007 for all the PPV movies-Merry Christmas-Dish Network! Someone needs to see a psychiatrist!!!

It turned out that when I locked the green remote last time after I had to pay for the first PPV, I had actually NOT done anything on blue remote which was the problem causing all my PPV fees. I called the Dish today and another tech told me some extra fact. Old dish remotes work that way. As long as you lock up the main green one, your blue one will be locked too. Then Dish heard some complain saying that customers want 2 remotes locked separately since they want the main one in living room locked but the private one in bedroom unlocked-well, makes sense too.

What I have complained to Dish is that their tech people whom I talked to at the first time insisted that I should be okay with only locking up the green one since the blue one will also be locked by default action of the green main one. I asked Dish to search phone record of that conversation but they said they do not have it. That is why I am saying they are a big fat liar by not telling the technical truth of their remote control. The bad thing for me is that this international package is not available in other carrier. Otherwise I would dump Dish tonight.

BY ALL MEANS, I would like to hear from other Dish customers so we can try to ask for a class action against Dish. I am also going to report my case to local newspaper, media, business bureau and government. Meanwhile I will call Dish time by time and tell them that I am spreading this piece of “Good” news for them until they stop the bad business practice.

PLEASE SAVE ALL YOUR STATEMENT and we will have some fun with Dish.

An upset Dish customer

]]> By: Jack Kirchartz http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-113978 Jack Kirchartz Mon, 24 Dec 2007 01:41:44 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-113978 I had three boxes I owned one and paid for the other two I called to cancel one and of coarse you get someone from India you can't understand that's beside the point.The probelm is they said they were taking the one I own and I have to pay for two boxes.This doesn't sound kosher to me I have to pay for the one I own.I have been acustomer for 11 yrs Ithink this is a terrible way to treat customers. I had three boxes I owned one and paid for the other two I called to cancel one and of coarse you get someone from India you can’t understand
that’s beside the point.The probelm is they said they were taking the one I own and I have
to pay for two boxes.This doesn’t sound kosher to me I have to pay for the one I own.I have
been acustomer for 11 yrs Ithink this is a
terrible way to treat customers.

]]> By: SHIRLEY http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-113762 SHIRLEY Thu, 13 Dec 2007 00:10:53 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-113762 I sure hope I am not your neighbor because after being with Dish for 4 years now, the last time they came, after threatening to cancel, they sent out someone to "fix" our problem on the HD receiver that wasn't working any longer. The installer came and took the Dish off of our roof and it banged the gutter on the way down when it fell. Smashd in the gutter. He then installed it on "Our" wood fence and yes it is sticking part way into the neighbor's yard. YES it is! We had no control over it. I found out when I returned home from work. We got a new receiver because the old one was "Fried" according to the installer. We had to return the old receiver and I was really worried after reading some of these stories. When we did receive the box and label from Dish - two weeks later, (when they said it had to be returned within ten days) it told us to put the receiver, the brackets and the eyes in the box. We did not have anything but the receiver and I called Dish up and did finally talk to a nice rep who told me they would take the eyes and brackets off so we wouldn't be charged for them. I had no idea where they were! Didn't even know what they were. Apparently they are some kind of round cylinder shape object that was on the old dish...which the installer took. I held my breath and now it has been three months and we haven't been charged for receiver, or eyes or backet. Our contract is up in April and we plan on cancelling Dish. So far, the receiver has been working with no problems. Amazing! First time in four years! Big problem is that the cost of Time Warner Cable and Direct TV.. which are our only alternatives... are so much higher than what we are paying now. Then the fear of cancelling and having to return all of the equipment and possibly being charged for it.. is freaking me out. I don't know what the answer is to all of this. Hard to be with, customer support sucks, but fear of return is just as fatal. I want to hear back from the guy who returned everything and cancelled anything from being taken out of his initial credit card ... What happened? Did you get charged? I sure hope I am not your neighbor because after being with Dish for 4 years now, the last time they came, after threatening to cancel, they sent out someone to “fix” our problem on the HD receiver that wasn’t working any longer. The installer came and took the Dish off of our roof and it banged the gutter on the way down when it fell. Smashd in the gutter. He then installed it on “Our” wood fence and yes it is sticking part way into the neighbor’s yard. YES it is! We had no control over it. I found out when I returned home from work. We got a new receiver because the old one was “Fried” according to the installer. We had to return the old receiver and I was really worried after reading some of these stories. When we did receive the box and label from Dish – two weeks later, (when they said it had to be returned within ten days) it told us to put the receiver, the brackets and the eyes in the box. We did not have anything but the receiver and I called Dish up and did finally talk to a nice rep who told me they would take the eyes and brackets off so we wouldn’t be charged for them. I had no idea where they were! Didn’t even know what they were. Apparently they are some kind of round cylinder shape object that was on the old dish…which the installer took. I held my breath and now it has been three months and we haven’t been charged for receiver, or eyes or backet. Our contract is up in April and we plan on cancelling Dish. So far, the receiver has been working with no problems. Amazing! First time in four years! Big problem is that the cost of Time Warner Cable and Direct TV.. which are our only alternatives… are so much higher than what we are paying now. Then the fear of cancelling and having to return all of the equipment and possibly being charged for it.. is freaking me out. I don’t know what the answer is to all of this. Hard to be with, customer support sucks, but fear of return is just as fatal. I want to hear back from the guy who returned everything and cancelled anything from being taken out of his initial credit card … What happened? Did you get charged?

]]> By: jcr http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-113748 jcr Wed, 12 Dec 2007 12:16:20 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-113748 The fucking cock suckers at dish network just mounted my neighbors dish on my fence hanging into my yard. 3 1/2 feet off of the ground. I don't want to look at that fucking white trash antena for the next 10 years. The neighbors have 1/2 acre of land to mount that ugly thing. Dish network told me that it isn't thier problem and that they WOULD NOT help me in any way. What the fuck is thier problem???? Does anyone know of any kind of anti dish antenna that I can buy that will scramble the signal to that dish untill they are forced to move it???? The fucking cock suckers at dish network just mounted my neighbors dish on my fence hanging into my yard. 3 1/2 feet off of the ground. I don’t want to look at that fucking white trash antena for the next 10 years. The neighbors have 1/2 acre of land to mount that ugly thing. Dish network told me that it isn’t thier problem and that they WOULD NOT help me in any way. What the fuck is thier problem???? Does anyone know of any kind of anti dish antenna that I can buy that will scramble the signal to that dish untill they are forced to move it????

]]> By: ian foster http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-113710 ian foster Mon, 10 Dec 2007 10:00:28 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-113710 http://data.denver.bbb.org/complaint/view/75016869/c/x938r9. ‘Echo Star Satellite L.L.C. (DishNetwork). address: 9601 S Meridian Blvd., Englewood, CO 80112 My update: I like most of you here have had all the usual billing problems and fraudulent offers etc. I phoned them dozens of times and sent many many e-mails... all to no avail! after reading the comment from Patricia I decided I'd had enough and reported my situation with Dish network.."echostar" to the BBB. the result was that I was offered compensation for the amounts lost/mis charged. I accepted this as I was so fed up with their previously, dish onest treatment. As our protest we have canceled our $70 per month service and now have the $20 basic... I still believe "echostar" " Limited Liability!" should be prosecuted to the full extent of the law for all the stress etc they have caused. It may be that the USA business world is now so corrupt I doubt this will ever happen. I have written to the company "AT&T" who are considering buying "echostar" informing them of this and other "dishsucks" type sites. as of now I have received no response..as I expected! Lets hope a fine Lawyer will see some of these complaints and take up this cause Note:The fraudulent/misleading offer is still being offered at "SAMS CLUB "Las cruces NM http://data.denver.bbb.org/com.....9/c/x938r9.

‘Echo Star Satellite L.L.C. (DishNetwork). address: 9601 S Meridian Blvd., Englewood, CO 80112
My update:
I like most of you here have had all the usual billing problems and fraudulent offers etc.
I phoned them dozens of times and sent many many e-mails… all to no avail!
after reading the comment from Patricia I decided I’d had enough and reported my situation with Dish network..”echostar” to the BBB.
the result was that I was offered compensation for the amounts lost/mis charged.
I accepted this as I was so fed up with their previously, dish onest treatment.
As our protest we have canceled our $70 per month service and now have the $20 basic… I still believe “echostar” ” Limited Liability!” should be prosecuted to the full extent of the law for all the stress etc they have caused. It may be that the USA business world is now so corrupt I doubt this will ever happen.
I have written to the company “AT&T” who are considering buying “echostar” informing them of this and other “dishsucks” type sites. as of now I have received no response..as I expected!

Lets hope a fine Lawyer will see some of these complaints and take up this cause
Note:The fraudulent/misleading offer is still being offered at “SAMS CLUB “Las cruces NM

]]> By: ian foster http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-113709 ian foster Mon, 10 Dec 2007 09:48:58 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-113709 http://data.denver.bbb.org/complaint/view/75016869/c/x938r9. ‘Echo Star Satellite L.L.C. (DishNetwork). address: 9601 S Meridian Blvd., Englewood, CO 80112 My update: I like most of you here have had all the usual billing problems and fraudulent offers etc. I phoned them dozens of times and sent many many e-mails... all to no avail! after reading the comment from Patricia I decided I'd had enough and reported my situation with Dish network..echostar to the BBB. the result was that I was offered compensation for the amounts lost/mis charged. I accepted this as I was so fed up with Dish. As my protest we have canceled our $70 per month service and now have the $20 basic... I still believe echostar shoud be prosecuted to the full extent of the law for all the stress etc they have caused. The USA business world is now so corrupt I doubt this will ever happen. I have written to the company"AT&T" considering buying "echostar" informing them of this and other "dishsucks" type sites. Lets hope a fine Lawyer will see some of these complaints and take up this cause. http://data.denver.bbb.org/com.....9/c/x938r9.

‘Echo Star Satellite L.L.C. (DishNetwork). address: 9601 S Meridian Blvd., Englewood, CO 80112
My update:
I like most of you here have had all the usual billing problems and fraudulent offers etc.
I phoned them dozens of times and sent many many e-mails… all to no avail!
after reading the comment from Patricia I decided I’d had enough and reported my situation with Dish network..echostar to the BBB.
the result was that I was offered compensation for the amounts lost/mis charged.
I accepted this as I was so fed up with Dish.
As my protest we have canceled our $70 per month service and now have the $20 basic… I still believe echostar shoud be prosecuted to the full extent of the law for all the stress etc they have caused. The USA business world is now so corrupt I doubt this will ever happen.
I have written to the company”AT&T” considering buying “echostar” informing them of this and other “dishsucks” type sites.

Lets hope a fine Lawyer will see some of these complaints and take up this cause.

]]> By: Scott http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-113699 Scott Sun, 09 Dec 2007 16:32:33 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-113699 In short: Been a DISH customer for 21 hours, I was lied to when I ordered the service and told I would receive my local channels in HD, after the install was complete the tech told me they are not available in my area, I told him to take it out and cancel the service. He advised me he can not do that??????? I called DISH, they were hapy to cancel, and KEEP MY MONEY for activation. They also advised me that they would send me return boxes to ship the equipment back. I told them the guy was still here and he could take it. They informed me he was not allowed to take it. At this point they will not refund my $49.99 activiation fee. I know it is not alot of money, but I agreed to there service under false pretenses. I called this morning and spoke to a "supervisor" , more like a "Superass". Kenny, employee #F6K . Pompass jerk was happy to cancel the service and that was ALL. Refused to refund my money and was completely RUDE. I asked to speak to his supervisor and was told he had none. I guess Kenny owns Echo Star. These people care nothing about there customers, all they want is the money. If you are even considering switching to DISH, and you've found this site, and read this far..... you know to STAY AWAY. We all need to band together and bring down this company........ whee do we staRT????? In short:
Been a DISH customer for 21 hours, I was lied to when I ordered the service and told I would receive my local channels in HD, after the install was complete the tech told me they are not available in my area, I told him to take it out and cancel the service. He advised me he can not do that??????? I called DISH, they were hapy to cancel, and KEEP MY MONEY for activation. They also advised me that they would send me return boxes to ship the equipment back. I told them the guy was still here and he could take it. They informed me he was not allowed to take it. At this point they will not refund my $49.99 activiation fee. I know it is not alot of money, but I agreed to there service under false pretenses. I called this morning and spoke to a “supervisor” , more like a “Superass”. Kenny, employee #F6K . Pompass jerk was happy to cancel the service and that was ALL. Refused to refund my money and was completely RUDE. I asked to speak to his supervisor and was told he had none. I guess Kenny owns Echo Star. These people care nothing about there customers, all they want is the money. If you are even considering switching to DISH, and you’ve found this site, and read this far….. you know to STAY AWAY. We all need to band together and bring down this company…….. whee do we staRT?????

]]> By: nickel http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-112382 nickel Mon, 19 Nov 2007 17:46:00 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-112382 ian: FWIW, I have no control over whether or not Dish ads show up here. The ads are served by Google Adsense, and they base ad selection (automatically) on page content. Apparently they think that Dish ads would be appropriate on this page even though the article and comment should be enough to scare anyone away. ian: FWIW, I have no control over whether or not Dish ads show up here. The ads are served by Google Adsense, and they base ad selection (automatically) on page content. Apparently they think that Dish ads would be appropriate on this page even though the article and comment should be enough to scare anyone away.

]]> By: ian foster http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-112374 ian foster Mon, 19 Nov 2007 16:46:02 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-112374 one more: has anyone noticed the adds are getting longer and the programs are being repeated more.. or is it just me? They may all be doing this and the customers just take it up the jacksy...sad one more: has anyone noticed the adds are getting longer and the programs are being repeated more.. or is it just me? They may all be doing this and the customers just take it up the jacksy…sad

]]> By: ian foster http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-112373 ian foster Mon, 19 Nov 2007 16:43:48 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-112373 Has anyone noticed the dish fraudsters advertise on the site!! whats all that about? Has anyone noticed the dish fraudsters advertise on the site!! whats all that about?

]]> By: ian foster http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-112372 ian foster Mon, 19 Nov 2007 16:42:04 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-112372 Come on guys enough is enough we are all in this sinking boat and need to get professional help, there must be some lawyer out there willing to take all of these complaints and stick it to Dish? Come on guys enough is enough we are all in this sinking boat and need to get professional help, there must be some lawyer out there willing to take all of these complaints and stick it to Dish?

]]> By: Anthony Edwards http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-104709 Anthony Edwards Sat, 03 Nov 2007 14:50:11 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-104709 I have had dish network for 2 weeks now is horriable installer been out 3 times total and says nothing is wrong goes out minium 10 times a day if not 3-4 times a hr in no storm. Installers very rude on 3rd trip didnt fix anything so I refused to sign his work order and told him to leave. Cant watch pay per view without it going out 6 times dvr cant record a full show worthless crap. On top of it installer comes with work order in wrong name and acts like I'm the dumbass STAY FAR AWAY FROM THESE PEOPLE NW indiana ..cant wait to see how the cancellation goes which will be in 1 min after I block them off from my credit card lol I have had dish network for 2 weeks now is horriable installer been out 3 times total and says nothing is wrong goes out minium 10 times a day if not 3-4 times a hr in no storm. Installers very rude on 3rd trip didnt fix anything so I refused to sign his work order and told him to leave. Cant watch pay per view without it going out 6 times dvr cant record a full show worthless crap. On top of it installer comes with work order in wrong name and acts like I’m the dumbass STAY FAR AWAY FROM THESE PEOPLE NW indiana ..cant wait to see how the cancellation goes which will be in 1 min after I block them off from my credit card lol

]]> By: Paul Sykes http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-94740 Paul Sykes Wed, 17 Oct 2007 23:12:54 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-94740 This is going to be a little lenghtly but it is something that everyone needs to know. I am an installer for Dish Network and we on this end have a lot of problems. When you sign up for Dish through a local dealer he has to buy the dish and the receivers, coax connectors etc. If you disconnect before 181 days Dish will take away all of the money that they paid us for the install.Not only do they charge you as the customer they charge us and we do not get the equipment back. In a years time we could stand to lose up to 10,000 dollars very easy. As for the foreign call centers, yes they did use some from India and from Porta Rico. There is nothing worse than trying to activate a receiver and get someone that cannot speak the same english that I speak. I have been on the phone for up to 90 minutes and then get an argument form them. They want to know if the dish is mounted tight are the receivers finished downloading etc. As for the bad installs, the installing company should be responsible for their mistakes. We all make some but there is no excuse why it should cost more money to repair a bad install. My motto is"The customer is paing the bills and if at all possible install it the way they want." I do not drill any extra holes, leave a mess, or run a bunch of coax because that sort of thing costs me. Dish does not pay me for that, I have to buy it at a pretty high cost. Dish Network has their on installers and there are some good ones out there but some know that they are going to get a paycheck wheather it is installed right or not. All installers should be held accountable for their installs. I have gone out on some bad installs and repaired the problem for free because Dish only pays $19. for a service call. At todays gas prices that doesn't get you very far. I try my very best to be a good dealer but there are some installers out there who do not care. As an installer we cannot do anything about programming or billing mistakes or the customer being promised something. All we take care of is the install and activation but if that isn't done right then the customer is upset from the very start. I hope with this comment that i helps to clear up some things that arise on your install. This is going to be a little lenghtly but it is something that everyone needs to know. I am an installer for Dish Network and we on this end have a lot of problems. When you sign up for Dish through a local dealer he has to buy the dish and the receivers, coax connectors etc. If you disconnect before 181 days Dish will take away all of the money that they paid us for the install.Not only do they charge you as the customer they charge us and we do not get the equipment back. In a years time we could stand to lose up to 10,000 dollars very easy.
As for the foreign call centers, yes they did use some from India and from Porta Rico. There is nothing worse than trying to activate a receiver and get someone that cannot speak the same english that I speak. I have been on the phone for up to 90 minutes and then get an argument form them. They want to know if the dish is mounted tight are the receivers finished downloading etc.
As for the bad installs, the installing company should be responsible for their mistakes. We all make some but there is no excuse why it should cost more money to repair a bad install. My motto is”The customer is paing the bills and if at all possible install it the way they want.” I do not drill any extra holes, leave a mess, or run a bunch of coax because that sort of thing costs me. Dish does not pay me for that, I have to buy it at a pretty high cost. Dish Network has their on installers and there are some good ones out there but some know that they are going to get a paycheck wheather it is installed right or not. All installers should be held accountable for their installs. I have gone out on some bad installs and repaired the problem for free because Dish only pays $19. for a service call. At todays gas prices that doesn’t get you very far.
I try my very best to be a good dealer but there are some installers out there who do not care.
As an installer we cannot do anything about programming or billing mistakes or the customer being promised something. All we take care of is the install and activation but if that isn’t done right then the customer is upset from the very start.
I hope with this comment that i helps to clear up some things that arise on your install.

]]> By: Don http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-93483 Don Sun, 14 Oct 2007 00:40:52 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-93483 Dish Network YOU have the worse service of any company I have in my 64 years ever had the bad luck to deal with. For almost 2 weeks the Guide that you reach thru channel 100 to see what Pay for View movies are playing didn't work. When we called the girl was rude, spoke really bad english, I bet her Indian was great though.. and told us we could select a movie to watch somewhere else?? DUH!! I didn't want to select a movie somewhere else, I wanted to do it the way I had always did it. Tonight we noticed the movie guide channel was working again and decided to order a movie before we later went out for the evening. The guide said the movie "Because I Said So" came on at 7:00pm, 9:00pm & 11:00pm on channel 538. So we eleceted to see it. When our TV switched to the movie at 7:00 we discovered in reality it started at 6:00pm, 8:00, & 10:00, so we came into the movie in the middle. :-( We called to complain and the idiot who sounded like he was from India spoke such bad english we couldn't understand him and he had NO idea what we were talking about. DUH!! WE will be canceling our Dish Network. Dish Network YOU have the worse service of any company I have in my 64 years ever had the bad luck to deal with.
For almost 2 weeks the Guide that you reach thru channel 100 to see what Pay for View movies are playing didn’t work. When we called the girl was rude, spoke really bad english, I bet her Indian was great though.. and told us we could select a movie to watch somewhere else?? DUH!! I didn’t want to select a movie somewhere else, I wanted to do it the way I had always did it.
Tonight we noticed the movie guide channel was working again and decided to order a movie before we later went out for the evening. The guide said the movie “Because I Said So” came on at 7:00pm, 9:00pm & 11:00pm on channel 538. So we eleceted to see it. When our TV switched to the movie at 7:00 we discovered in reality it started at 6:00pm, 8:00, & 10:00, so we came into the movie in the middle. :-( We called to complain and the idiot who sounded like he was from India spoke such bad english we couldn’t understand him and he had NO idea what we were talking about. DUH!! WE will be canceling our Dish Network.

]]> By: nazar http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-2/#comment-87948 nazar Wed, 03 Oct 2007 06:07:03 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-87948 hi ..i am wrking fro dish since 1.5 yrs ... the centre is located in indai ....its great to servce the custs ..i just went thru the messages abt dish and felt very bad ..i understand tht its very annoying to stay on the line for a rep for a long time ....but at the same time cust has to also understand tht dish is a big company ,has 14 million custs and to serv all the cust at the same time is impossible ....and we are trying to wrk on this ...i apologise fro any incnve ....rem dish is ony the better provider for ur tv /// hi ..i am wrking fro dish since 1.5 yrs … the centre is located in indai ….its great to servce the custs ..i just went thru the messages abt dish and felt very bad ..i understand tht its very annoying to stay on the line for a rep for a long time ….but at the same time cust has to also understand tht dish is a big company ,has 14 million custs and to serv all the cust at the same time is impossible ….and we are trying to wrk on this …i apologise fro any incnve ….rem dish is ony the better provider for ur tv ///

]]> By: Lori http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-1/#comment-85601 Lori Tue, 25 Sep 2007 02:01:12 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-85601 Dear Dish-Network/ Echo Star Satellite, I am presently a Dish Network customer and have been for the past 6 years. On September 24,2007 at 7:57 I received a call from a Dish-Network representative offering me something for being a loyal customer. I say "something" because I couldn't understand what he was saying. When I asked him to repeat himself because I was having difficulty understanding him he hung up. I called Dish Network back and received another representative that spoke poor English and he too hung up when I expressed my opinion on the customer service I was receiving. I called back the third time and spoke with Tracy. (The first two men I couldn't understand to get their names) I again explained what had taken place with the hang up calls and asked to speak to a manger. She connected me to Shane, operator # F4F. (Is this a manger? I have my doubts. She did listen to my complaint but said it was probably a bad connection. GIVE ME A BREAK Then asked if she could answer any questions for me on my account. I wanted answers on what was being offered to me because I was a loyal customer. I see what you get for being a loyal customer. HUNG UP ON. I have no problem hiring people outside of the United States as long as they can speak our English language. After all they are dealing with mostly English speaking customers. I'm sure Dish Network are paying these people American salaries too. Yeah Right. If they were paying a reasonable salary they would have more Americans doing this job. I intend on contacting the Better Business Bureau and to tell others about the customer service I received from Dish Network/ Echo Star Satellite. I would hope that Dish Network would contact me after reviewing the tape recording of the three conversations that took place with their representatives. I'll let everyone know the service I receive after this message. Dear Dish-Network/ Echo Star Satellite,
I am presently a Dish Network customer and have been for the past 6 years. On September 24,2007 at 7:57 I received a call from a Dish-Network representative offering me something for being a loyal customer. I say “something” because I couldn’t understand what he was saying. When I asked him to repeat himself because I was having difficulty understanding him he hung up. I called Dish Network back and received another representative that spoke poor English and he too hung up when I expressed my opinion on the customer service I was receiving. I called back the third time and spoke with Tracy. (The first two men I couldn’t understand to get their names) I again explained what had taken place with the hang up calls and asked to speak to a manger. She connected me to Shane, operator # F4F. (Is this a manger? I have my doubts. She did listen to my complaint but said it was probably a bad connection. GIVE ME A BREAK Then asked if she could answer any questions for me on my account. I wanted answers on what was being offered to me because I was a loyal customer. I see what you get for being a loyal customer. HUNG UP ON. I have no problem hiring people outside of the United States as long as they can speak our English language. After all they are dealing with mostly English speaking customers. I’m sure Dish Network are paying these people American salaries too. Yeah Right. If they were paying a reasonable salary they would have more Americans doing this job. I intend on contacting the Better Business Bureau and to tell others about the customer service I received from Dish Network/ Echo Star Satellite. I would hope that Dish Network would contact me after reviewing the tape recording of the three conversations that took place with their representatives. I’ll let everyone know the service I receive after this message.

]]> By: emily bairaktaris http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-1/#comment-83726 emily bairaktaris Fri, 21 Sep 2007 16:03:36 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-83726 hi i have been with dish since they started. i hate dish. i hate them with a passion. i am one of their most valued customers. calling them is a night mare, you are on the phone for a hour keep you waiting have you do the most stupid things with your tv and remote to find out it is their problem. and then they tell you they cant come out till the next three days. where is there supierior custom service or techincal support. we pay a lot of money to dish. we stay with them for the greek channels. does anyone know who else has all the greek channels? we now cant watch tv til monday. they told me if i want sooner i could call a local repair and they gave me their number but knows the of them. i called one place and they were out of buisness. they wastes all my morning trying to find someone to come out. where and when are they accountable for their actions and mistakes. we are a tv watching family. i always have the tv on. i would like to know how could i find a differnt way to have maybe cable and attenna with out dish or direct tv they are the same hi i have been with dish since they started. i hate dish. i hate them with a passion. i am one of their most valued customers. calling them is a night mare, you are on the phone for a hour keep you waiting have you do the most stupid things with your tv and remote to find out it is their problem. and then they tell you they cant come out till the next three days. where is there supierior custom service or techincal support. we pay a lot of money to dish. we stay with them for the greek channels. does anyone know who else has all the greek channels? we now cant watch tv til monday. they told me if i want sooner i could call a local repair and they gave me their number but knows the of them. i called one place and they were out of buisness. they wastes all my morning trying to find someone to come out. where and when are they accountable for their actions and mistakes. we are a tv watching family. i always have the tv on. i would like to know how could i find a differnt way to have maybe cable and attenna with out dish or direct tv they are the same

]]> By: Kenny http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-1/#comment-82593 Kenny Wed, 19 Sep 2007 20:58:55 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-82593 My letter to dish: I'm sorry to say that your company has the worst install service I have ever had to deal with. I had an install scheduled for today from 8am-12pm and when 12 o'clock I called customer service to inquire about my install and was told that the installer was just finishing up a job, I was next on the list and he would be at my house shortly. I was told to expect a call from dispatch to alert me when he was in route to my house. At 1pm, having herd nothing, I decided to call customer service again. I was on hold for 30 min while the service rep attempted to find out what was going on with the install. He then told me that the installer would be at my house in 30 min. Ten minuets later I was called by the installer himself. He said that he would be at my house in 20 min. I waited until 3pm before calling again. I was then told that the installer would be another hour. Not even ten minuets later I was called by dispatch to tell me that the installer could not make it today and the next available appointment they had was Friday. Now I have taken the day off of work and am now being asked to take another off. I'm not certain that anyone would show up so I have called to cancel the whole thing. To add insult to injury the person I talked to said that the charge I allowed Dish Network to make on my card in good faith will not be credited back to me for 7-10 days. For a company that advertises so much in an attempt to win peoples business you certainly make it very hard to do business with you. I intend to post this information on the web anywhere I can find in hope that I can save other people from finding out the hard way what it is that I have learned today. My letter to dish:

I’m sorry to say that your company has the worst install service I have ever had to deal with. I had an install scheduled for today from 8am-12pm and when 12 o’clock I called customer service to inquire about my install and was told that the installer was just finishing up a job, I was next on the list and he would be at my house shortly. I was told to expect a call from dispatch to alert me when he was in route to my house. At 1pm, having herd nothing, I decided to call customer service again. I was on hold for 30 min while the service rep attempted to find out what was going on with the install. He then told me that the installer would be at my house in 30 min. Ten minuets later I was called by the installer himself. He said that he would be at my house in 20 min. I waited until 3pm before calling again. I was then told that the installer would be another hour. Not even ten minuets later I was called by dispatch to tell me that the installer could not make it today and the next available appointment they had was Friday.

Now I have taken the day off of work and am now being asked to take another off. I’m not certain that anyone would show up so I have called to cancel the whole thing. To add insult to injury the person I talked to said that the charge I allowed Dish Network to make on my card in good faith will not be credited back to me for 7-10 days.

For a company that advertises so much in an attempt to win peoples business you certainly make it very hard to do business with you.

I intend to post this information on the web anywhere I can find in hope that I can save other people from finding out the hard way what it is that I have learned today.

]]> By: Steve http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-1/#comment-79689 Steve Fri, 07 Sep 2007 01:54:40 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-79689 I won't repeat what so many have said before. These people are unmitigated THIEVES. Bait and switch - anything to get you started then they screw your pants off. Their satellites should come with a jar of Vaseline. Just curious - I spoke to an impertinent little SOB named Randy, I believe, that was supposed to be a supervisor. His # was SS5. In 6o years I've never spoken to a ruder, nastier person. Has any one else run into him at "customer service". The bottom line is they don't give a damn. Period. I intend to get my $15 a month back in aggravation if nothing else. I have plenty of time and I'll be contacting ever government agency possible. At least they'll knoe I'm here. Does anyone have a FAX #? I won’t repeat what so many have said before.

These people are unmitigated THIEVES. Bait and switch – anything to get you started then they screw your pants off. Their satellites should come with a jar of Vaseline.

Just curious – I spoke to an impertinent little SOB named Randy, I believe, that was supposed to be a supervisor. His # was SS5. In 6o years I’ve never spoken to a ruder, nastier person. Has any one else run into him at “customer service”.

The bottom line is they don’t give a damn. Period.

I intend to get my $15 a month back in aggravation if nothing else. I have plenty of time and I’ll be contacting ever government agency possible. At least they’ll knoe I’m here.

Does anyone have a FAX #?

]]> By: Tim http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-1/#comment-79117 Tim Thu, 30 Aug 2007 14:29:15 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-79117 Here's some info that may be of help to those, who like myself, were abused by Dish Network: Dish Network Customer Service M-F 10AM-2PM 34 Maple Ave.-2nd Floor Pine Brook, NJ 07058 973-461-0955 Don't expect an answer. This is just an answering machine. Mr. Charlie Ergen, CEO, Echostar DISH Network Corporate Headquarters 9601 South Meridian Boulevard Englewood, Colorado 80112 He lays pretty low. I doubt that you will be able to contact him. Linda Gardner, executivecustomerservice@echostar.com Executive customer service Dish Network, Denver, CO 720-514-8626 Talked to her on the phone. She was very nice, and said that the charges for the equipment will be stopped. Time will tell if she was for real. After talking with her last night, I thought everything was resolved, then I received another threatening e-mail from Christina P in Pine Brook this morning. Tried to contact her by phone with no success. If you call 1-800-333-DISH (3474) you will get about 30 minutes of sales yap, and use up a lot of minutes on your phone service, and get no satisfaction, at least that has been my experience. Dish Network P.O. Box 9040 Littleton, CO 80120 Is anybody listening? This is supposed to be their correct address. Echostar paid many millions in a suit brought by the Attorneys General of at least a dozen states in 2003 for their unscrupulous business practices. You can find the info on the website of the Attorney General of Florida. Numerous people, including myself, have registered complaints with the BBB. Whether they will do anythin or not, remains to be seen. As far as I can determine, the pro Dish Network posts on this site are all from Dish Network customer service people. Their names look familiar. Here’s some info that may be of help to those, who like myself, were abused by Dish Network:

Dish Network Customer Service M-F 10AM-2PM
34 Maple Ave.-2nd Floor
Pine Brook, NJ 07058
973-461-0955
Don’t expect an answer. This is just an answering machine.

Mr. Charlie Ergen, CEO, Echostar
DISH Network Corporate Headquarters
9601 South Meridian Boulevard
Englewood, Colorado 80112
He lays pretty low. I doubt that you will be able to contact him.

Linda Gardner, executivecustomerservice@echostar.com
Executive customer service
Dish Network, Denver, CO
720-514-8626
Talked to her on the phone. She was very nice, and said that the charges for the equipment will be stopped. Time will tell if she was for real. After talking with her last night, I thought everything was resolved, then I received another threatening e-mail from Christina P in Pine Brook this morning. Tried to contact her by phone with no success.

If you call 1-800-333-DISH (3474) you will get about 30 minutes of sales yap, and use up a lot of minutes on your phone service, and get no satisfaction, at least that has been my experience.

Dish Network
P.O. Box 9040
Littleton, CO 80120
Is anybody listening? This is supposed to be their correct address.

Echostar paid many millions in a suit brought by the Attorneys General of at least a dozen states in 2003 for their unscrupulous business practices. You can find the info on the website of the Attorney General of Florida.

Numerous people, including myself, have registered complaints with the BBB. Whether they will do anythin or not, remains to be seen.

As far as I can determine, the pro Dish Network posts on this site are all from Dish Network customer service people. Their names look familiar.

]]> By: Thomas J. Ruper http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-1/#comment-79009 Thomas J. Ruper Thu, 23 Aug 2007 04:31:24 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-79009 I was a loyal customer of Dish Network, until this coming Monday... I have been one of their "best" customers for 3 years now. I currently have two 311 receivers and a ViP622 HD DVR. Actually, I am now on my fourth ViP622. All the 622 receivers have this issue with the HDMI port, when hooked to a TV through it's DVI port via a HDMI to DVI cable. It seems as though the problem is not with the receiver itself but the newest version of the software. It will stop displaying through the HDMI port once you turn off your TV, and the only fix is a hard restart, that is until two days ago. A hard reset doesn't even work anymore. As you can imagine, getting 3 replacement HD DVR receivers from any corporation requires hours upon hours of chatting with the customer service drones, whom always tell me to do the same things that never work. This is frusterating. So, today is the actual day that I received my fourth receiver. It worked great the minute I hooked it up. That is until it downloaded the newest version of software and restarted itself. Amazingly, it now has the exact same problem as my other one. No display, but you can hear the audio of the channel through my stereo. The customer service lady on the phone was also shocked, but she couldn't do anything for me. The guy I talked to at "Accounts" also couldn't help me, nor could his manager. He said "I can send you another receiver, but we aren't authorized to do anything else." After I complained further, he agreed to refund the $14.99 shipping I orignially had to pay to get receiver number 4. Yeah, the above just happened to me. They get $110 a month from me, and I don't get a working receiver. In fact, they charge ME to get another one that doesn't work. I even asked them if I could get the new ViP722 to see if that works. They said "Sure, it is $149 + $14.99 shipping. But, you will get a $100 rebate." I didn't like that idea at all. Especially considering I didn't know if that one would work. When DirecTV arrives on Monday, things will get really interesting. I get to try and cancel Dish Network without incurring the "Early Cancellation Fee". I think I might need a lawyer. They have failed to provide me with service. They have not fullfilled their side of the deal. I was a loyal customer of Dish Network, until this coming Monday…

I have been one of their “best” customers for 3 years now. I currently have two 311 receivers and a ViP622 HD DVR. Actually, I am now on my fourth ViP622. All the 622 receivers have this issue with the HDMI port, when hooked to a TV through it’s DVI port via a HDMI to DVI cable. It seems as though the problem is not with the receiver itself but the newest version of the software. It will stop displaying through the HDMI port once you turn off your TV, and the only fix is a hard restart, that is until two days ago. A hard reset doesn’t even work anymore. As you can imagine, getting 3 replacement HD DVR receivers from any corporation requires hours upon hours of chatting with the customer service drones, whom always tell me to do the same things that never work. This is frusterating.

So, today is the actual day that I received my fourth receiver. It worked great the minute I hooked it up. That is until it downloaded the newest version of software and restarted itself. Amazingly, it now has the exact same problem as my other one. No display, but you can hear the audio of the channel through my stereo. The customer service lady on the phone was also shocked, but she couldn’t do anything for me. The guy I talked to at “Accounts” also couldn’t help me, nor could his manager. He said “I can send you another receiver, but we aren’t authorized to do anything else.” After I complained further, he agreed to refund the $14.99 shipping I orignially had to pay to get receiver number 4.

Yeah, the above just happened to me. They get $110 a month from me, and I don’t get a working receiver. In fact, they charge ME to get another one that doesn’t work. I even asked them if I could get the new ViP722 to see if that works. They said “Sure, it is $149 + $14.99 shipping. But, you will get a $100 rebate.” I didn’t like that idea at all. Especially considering I didn’t know if that one would work.

When DirecTV arrives on Monday, things will get really interesting. I get to try and cancel Dish Network without incurring the “Early Cancellation Fee”. I think I might need a lawyer. They have failed to provide me with service. They have not fullfilled their side of the deal.

]]> By: Jesse http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-1/#comment-78983 Jesse Tue, 21 Aug 2007 19:59:44 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-78983 Wow, I'm glad to know I'm not the only one who had a problem with Dish Network. After a very long (and expensive) fiasco with them taking extra payments out of my bank without authorization I spoke with a Fraud Specialist at my bank. She informed me that she gets literally dozens of similar complaints about DishNetwork daily. If you have given them a credit/check card for a payment (and we all have) you have "authorized" (by the terms of their contract) future debits as necessary to cover charges to your account (i.e. payments owing, equipment not returned). She informed me that it's common for them to charge your credit card something between $300-$500 for equipment within 24 hours of you cancelling service, not giving you a chance to return equipment. In theory they refund you once the equipment is received, but she says that's another common complaint. Her recommendation was to cancel or block that card before terminating service with them. Which I've done. I had assumed this past year that my husband was paying late & making extra payments, not ever putting together that they've been taking payments once they're past due, and then not crediting us once they receive his payment. Over the past 12 months we've averaged $200/month for DishNetwork service. A LITTLE higher than the $84. we were originally quoted. I know I will not see any type of refund, when pressed to admit a mistake the various managers we've talked to have done so, but have not been willing to give us a refund, nor have credits shown up as promised. Anyone interested in DishNetwork is wished the best of luck - you'll need it! Wow, I’m glad to know I’m not the only one who had a problem with Dish Network. After a very long (and expensive) fiasco with them taking extra payments out of my bank without authorization I spoke with a Fraud Specialist at my bank. She informed me that she gets literally dozens of similar complaints about DishNetwork daily.
If you have given them a credit/check card for a payment (and we all have) you have “authorized” (by the terms of their contract) future debits as necessary to cover charges to your account (i.e. payments owing, equipment not returned). She informed me that it’s common for them to charge your credit card something between $300-$500 for equipment within 24 hours of you cancelling service, not giving you a chance to return equipment. In theory they refund you once the equipment is received, but she says that’s another common complaint. Her recommendation was to cancel or block that card before terminating service with them. Which I’ve done.
I had assumed this past year that my husband was paying late & making extra payments, not ever putting together that they’ve been taking payments once they’re past due, and then not crediting us once they receive his payment. Over the past 12 months we’ve averaged $200/month for DishNetwork service. A LITTLE higher than the $84. we were originally quoted.
I know I will not see any type of refund, when pressed to admit a mistake the various managers we’ve talked to have done so, but have not been willing to give us a refund, nor have credits shown up as promised.
Anyone interested in DishNetwork is wished the best of luck – you’ll need it!

]]> By: Corrina http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-1/#comment-78972 Corrina Mon, 20 Aug 2007 22:20:43 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-78972 This comment is for blacksaint and it won't take up much space. The definition of saint in a nutshell is a holy person. If you reread what you wrote does it look like something God would write? This comment is for blacksaint and it won’t take up much space. The definition of saint in a nutshell is a holy person. If you reread what you wrote does it look like something God would write?

]]> By: blacksaint http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-1/#comment-78959 blacksaint Mon, 20 Aug 2007 06:49:37 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-78959 dish network is the shit, they have the best dvr and programming available, you people are just stupid and dont know what your talking about dish network is the shit, they have the best dvr and programming available, you people are just stupid and dont know what your talking about

]]> By: Toastie http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-1/#comment-78439 Toastie Sat, 14 Jul 2007 04:19:21 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-78439 And congratulations! You're now ahead of Dish Network itself on a google of "Dish Network customer service". That's awesome! They really deserve to go under, to have this entrenched reputation for being so horrible that they completely stop getting new customers. And congratulations! You’re now ahead of Dish Network itself on a google of “Dish Network customer service”. That’s awesome! They really deserve to go under, to have this entrenched reputation for being so horrible that they completely stop getting new customers.

]]> By: Toastie http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/comment-page-1/#comment-78438 Toastie Sat, 14 Jul 2007 04:17:00 +0000 http://www.fivecentnickel.com/2006/08/22/dish-network-customer-service-still-sucks/#comment-78438 Thanks for the post. I'm in the midst of a horrendous cancellation experience with Dish Network myself right now. After everything I've read, I'm going to talk to my bank tomorrow to see if they can block any attempts from Dish Network to charge my Visa for the equipment that I may not be able to have returned in "10 days". It would seem they did not include an ARS label in the shipping box, so now I am waiting on a new one. The completely oblivious and unhelpful rep in India said, "Don't worry. If you are charged, you will be refunded when we receive the equipment". As if it's no worry to be charged $600-700 on a Visa check card that is your main source of funds. And I know not to trust that such a refund would occur in a timely manner. I've posted my own story leading up to the cancellation on my blog. I titled mine "Dish Network sucks" just hoping to add to the pile of stories of those with horror stories about Dish Network. Thanks for the post. I’m in the midst of a horrendous cancellation experience with Dish Network myself right now. After everything I’ve read, I’m going to talk to my bank tomorrow to see if they can block any attempts from Dish Network to charge my Visa for the equipment that I may not be able to have returned in “10 days”. It would seem they did not include an ARS label in the shipping box, so now I am waiting on a new one.

The completely oblivious and unhelpful rep in India said, “Don’t worry. If you are charged, you will be refunded when we receive the equipment”. As if it’s no worry to be charged $600-700 on a Visa check card that is your main source of funds. And I know not to trust that such a refund would occur in a timely manner.

I’ve posted my own story leading up to the cancellation on my blog. I titled mine “Dish Network sucks” just hoping to add to the pile of stories of those with horror stories about Dish Network.

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