Comments (scroll down to add your own):

1. Definately wait for your credit to close it with BBB.

   Comment by Blaine Moore — Sep 1st 2006 @ 4:44 pm

2. Yes…it doesn’t always work, but going as high as possible will increase your chances of getting the proble resolved. Nice proactive move on your part.

   Comment by savingadvice — Sep 5th 2006 @ 2:53 am

3. Thanks for the information. I too was having an issue with basic Customer Service and the same tech hung up on me twice within 20 minutes. Called the corporate number provided, and they were able to help me out in 10 minutes.

   Comment by Mike S — Feb 1st 2007 @ 12:09 pm

4. Well, I see that I’m not the only one getting screwed by Dish! I signed up as a 1st time ever customer to get a $49.99 a month HD package with a “free” DVR. Suprise, no DVR unless I pay an additional $199.00 and they won’t take back the HD reciever and just give me a regular one unless I give them an additional $99!!!! Outragous! I can’t even disconnet unless I pay a huge “disconnet fee”!! Their customer service is useless, sounds like it’s either in Inda or China, they argue with me and all they want to do is “give me an upgrade deal” on my subscription for even MORE money! They suck and as soon as I can I’m gonna drop it and tell EVERYONE I have even a casual conversation with about it!! Pass it on!!!

   Comment by Sue S. — Feb 6th 2007 @ 9:24 pm

5. Nonsense, talked to John (ID# OJ6) at the corporate # 303 723 1000 and got nowhere, stated that they have nothing to do w the subcontractors and they could have “promised me a car if I signed up with DISH” and they would not care. offered me some rebates and never clearly explained the bill and then told me that I had signed the dotted line when the installer came here and that was that. I have been hung up multiple times by cust service 800 333 3474 and told to take it up w somebody else multile times. the runaround is ridiculuos and its non ending
   The BBB will not do anything as others have stated above. will somebody take this to another level? – I dont have the time, just decided to cancel the service.

   Comment by Juan — Feb 14th 2007 @ 4:02 pm

6. I just ordered cable for the first time in December of 06 and I signed up over the internet to receive a special deal they had going on. Turns out I never got the special price I was supposed to get. They charged me full price never sent out my free monitor screen. I argued on the phone with the customer service who kept telling me to fill out the rebate form for the $10.00 off a month for ten months I then said thats fine but that is not the price I was quoted I wanted the price that I signed up for she got nasty on the phone I asked for a manager and she gave me a hard time she said she would transfer me so she put me on hold 5 minutes later she picked up and told me the same thing that she was transferring me then I was on hold for another 5 minutes and she picked up the phone pretending like she was the manager but yet it was the same voice so then i asked for corporate # and she told me she didn’t have it so she gave me the mailing address and transferred me somewhere else. Then I had to hang up because I was on hold to long so I called back the next day and talked to someone else and they hung up me I think there company is very unprofessional. I would never recommend them they are not out there to satisfy there customers like a good business is they are out for the money as long as you pay them their happy but if you have a problem they could care less they don’t solve the problems. They need a new staff

   Comment by Stacy — Feb 21st 2007 @ 5:22 pm

7. I agree – I’ve had terrible service with Dish Network. I just can’t afford to switch. When I first subscribed, I had to take 5 days off work in a row to wait for the installer to arrive (he wouldn’t show up, I’d call and ask where he was, no one would know, etc) – if I wasn’t living in a small, remote area at the time and had other options, I would have never subscribed.

   When I moved to a larger city, I was still bound by Dish Network’s contract. So I kept the service rather than pay the fees for switching to cable. This was clearly a bad decision on my part. Within a year of moving in, I lost my satelite connection due to bad weather. When I called to get a repair person to come, it took them a month to send someone. Since I didn’t have satelite service (or any television at all) for a month, I naturally assumed that I wouldn’t be billed for that month. I have the full-service package, too (including movie channels) so this is no small fee on my part.

   My mistake. I was billed for the entire month.

   Has anyone but me noticed that they don’t have a complaints department?

   Comment by Jennifer — Mar 8th 2007 @ 3:32 pm

8. I am not sure if I became smarter or not but boy Oh boy I have had nothing but a never ending nightmare with dish network. Dealing with people on a day to day I have never encounter anything like the service. There is none! They lie and they are incapable of doing the job.The tech assistants barelly speak inglish and to make matters worst they read from a script as they try to trouble shout you.
   Dish Netwwork charges a pretty fee and delivers nothing in return.
   My nightmare began on August the 3/07 and continues. I also have a contract with them unfortunatly. They have destroy my roof, I loose my signals everyday, I am on the phone with them on an average of 3 times a week for a minimum of 4 hrs only to be left without service. I have missed so much work that it is pittyfull and no one cares. They are incompetent and lieyers.They place me on hold and the next thing I know they hung up on me. I will be moving soon and I am just beginning my fight with them.;
   I am not certain what I am going to do but I am going on a campain to let everyone know not to subscribe to Dish Network or Echo Star the mother company.We have the means since we are very much involved in our comunity.
   I will keep you informed of the progress. My fight has just began!
   Rosie

   Comment by Rosie — Apr 24th 2007 @ 5:53 pm

9. I have had an experience as well w/ Dish Network. I had an equiptment issue w/ the switch on the dish on 6/6/07. They had a tech come replace the switch on 6/8/07. Today 6/14, the switch went bad again…6 DAYS LATER! I called and explained my issue and was told they couldn’t have someone out until 6/14! This was unacceptable. They should make arrangments to have someone out within 2 days on a repeat issue. After 7 phone calls to tech support, sales and 2 supervisors i had gotten no where. Finally i called the corporate office in CO and spoke with the escalated case rep. I may actually be getting something done now. I will receive a credit for the lost service, will not be charged for the service visit and he contacted the dispatch office to expedite the visit. It may not be any better than the 14th, but i got more attention and didn’t recieve the “book read” answers i had been getting from the call centers. My experience w/ Direct TV was MUCH MUCH worse, so the lesser of two evils is Dish. We’ll see how it goes

   Comment by seth — Jun 14th 2007 @ 10:31 am

10. correction….they couldn’t have someone out until 6/19 – 5 days later!

    Comment by seth — Jun 14th 2007 @ 10:32 am

11. this really helped. dish has horrible customer service. At this number they are awesome. 3 hours on the 800 number. 5 mins on this number and the missing credit I was promised and never received

    Comment by chris — Jul 30th 2007 @ 5:16 pm

12. I RECENTLY ORDERED DISHNETWORK THROUGH EMBARQ COMMUNICATION AS A BUNDLED PROMOTION DEAL THE EQUIPMENT WAS INSTALLED BUT NEVER WORKED CORRECTLY THE SYSTEM SHUT DOWN WHILE I WAS WATCHING, ONE ROOM NEVER WORKED, THEY TRIED TO WALK ME THROUGH THE FIXING PROCESS AND IT STILL DIDN’T WORK I CANCELLED THE SERVICE IN LESS THAN A MONTH AND WROTE LETTERS TO ALL CONCERNED. DISHNET CHARGED TWO HUNDRED TWENTY SIX DOLLARS AND SIXTY SEVEN CENTS AND NEVER BILLED ME, BUT WENT INTO MY CHECKING ACCOUNT THROUGH MY ATM CARD FROM BANK AMERICA , EMBARQ, DISHNETWORK CONTRIVED THIS SCHEME ASKING FOR A CREDIT CARD WHEN APPLYING FOR SERVICE. SO PUBLIC DON’T BUY THIS SERVICE FROM DISHWETWORK IT’S A RIP-OFF

    C.E.HARRIS

    Comment by charles e. harris — Aug 4th 2007 @ 2:31 pm

13. how does Dish profess to have great customer service?! We signed up 5 mos. ago and have had nothing but problems! Our Hd DVR constently shuts down. I’ve called the local retailer so many times, he won’t even return my calls. And let’s not even get into the fact that customer service is out-sourced to india and the phillipines! I plan on calling Corp. tomorrow, they better clear this up!!!!!! And I’m pretty sure I’ll be filing with the BBB about the local retailer, too!!

    Comment by Judy N. — Aug 24th 2007 @ 12:59 am

14. I am beyond furious with Dish Network !! They have missed 7 appointments to install Wild Blue. It has shut down my business. I work 40 miles from home and have to commute each way every time they do that. I paid $250 up front to get it done. Now it has cost me almost $1000 from lost work, meeting people who never show up. More than 30 phone calls later they just keep rescheduling me for another week out.
    Quit outsourcing to incompetent resellers and people in India who do not speak English worth a damn !!!

    Comment by Doug — Oct 1st 2007 @ 4:50 am

15. Thank you for posting the number to EchoStar Corporate Offices. We have been having issues as well. From free entertainment unitsthat never arrived as promised; service calls that were not supposed to be charged that were in fact charged; to billing issues. I called echostar and they reimbursed the service fee and gave us an extension as promised. As far as the entertainment unit, they gave us an email executiveresolutions@echostar.com and told me that they would fight for us. Long Story short, I can’t leave because they will charge me an early termination fee of $146.00, but I should have gone with cable.. UGHHH!

    Comment by Cory — Apr 14th 2008 @ 3:38 pm

16. dishnetwork charged me $ 370 dollars for 3 month of service even after i disconncted service from them.now they are force me to keep the new service from them or pay 370 dollars for 3 month for nothing.i do not have service since i moved.Is anyone out there in entire usa to nail this company.i have all the proof that i moved and i called and cancell service.my phone number is 8133210562

    Comment by jani viren — Aug 22nd 2008 @ 8:41 pm

17. BEING A LOYAL DISH CUSTOMER FOR OVER 10 YEARS NO LONGER MATTERS.. THEY DONT GIVE A SHIT ITS THAT SIMPLE. I WAS JUST CALLED A BITCH BY ONE OF THEIR REPS IN INDIA (WHOM TOLD ME HE WAS IN THE US) I CALLED CORPORATE ONLY TO BE TOLD BY JEN THAT NO MY 10 YEARS OF LOYAL CUSTOMER SERVICES MEANS NOTHING TO THEM.. FOR EVERY CUSTOMER THEY LOSE THEY GAIN TEN MORE.. IN HER WORDS.. I GOT SO MAD I HUNG UP.. I WILL BE GOING TO THE AG OFC FOR HELP.. DONT GET DISH.. THEY SUCK

    Comment by nancy — Sep 16th 2008 @ 12:40 pm

18. Seriously…I can’t stand dish any longer. Their customer service reps are rude & worthless. They have called me over & over asking me if I want to join dish network over 6 times in one day, and past 9pm. I am having a lawyer look over the case. The BBB has been notified, and the Corporate office didn’t care what I had to say but that they wished me luck in suing them That was Bill Clark from the CO of Dish…just FYI in case you ever have to deal with him. I hate Dish. Avoid them at all cost!!!

    Comment by Tina — Oct 6th 2008 @ 10:06 pm

19. This number was my 10 minute help.

    In short, I didn’t have service for a month after moving and the 888 got me nowhere, even after speaking with three supervisors telling me I had to pay the monthly fee until I disconnected service whether I had it or not, and that I could go ahead and disconnect that they didn’t care. (I also bought a $600 DVR receiver up front from them, they were still rude about giving me my $65 for the month I didn’t even have a satellite!)

    The receptionist transferred me to the “Executive Office” after telling her what happened, the executive looked up my account and credited me back to when I called them to tell them I was moving, without hesitation. He also gave me a credit for HBO & starz for the past three months, which I didn’t even ask for. I didn’t even have to threaten switching to DirectTV or to file a complaint with the BBB.

    Bottom line, if customer service treats you like garbage, call this number and tell them everything right away. They will take care of it.

    Comment by Cher Stewart — Nov 6th 2008 @ 12:12 pm

20. Concerning Dish Network, I have experienced being hung up on several times due to questions and answers that customer service does not have in their script…I have been on the phone as long as 3 hrs being transferred from one inept agent to another who “would be able to help me”….to and from 6 different mental midgets…well, I guess I’m the mental midget for staying on the phone. I’m not done. My situation is pretty much an original, but tomorrow I will try that number. Just today I asked someone whose English seemed to be limited to the words on her script for a corporate # or even a corporate address, but the person with the accent just kept to the script to whatever I asked. I was glad to find this site, to know it’s not just me. Thanks for the opportunity to vent.

    Comment by jean — Jan 18th 2009 @ 4:44 pm

21. By the way, this has been going on since early
    November of 2008, and the person I spoke with today just hung up on me….if it’s not on the script, it can’t be answered or addressed…~!

    Comment by jean — Jan 18th 2009 @ 4:48 pm

22. DISH REFUSED TO INSTALL A DISH AT OUR NEW HOUSE DUE TO CANCELATION FIVE YEARS AGO WHEN MY HUSBAND DEVELOPED CANCER.

    THEN, THEY SAID NOT A PROBLEM, NOW THEIR REPS SAYS YOU HAVE TO BE WITH THEM SIX MONTHS. AT&T AGENT WAS STUNNED.

    WE NEVER WAS LATE, CREDIT EXCELLENT AND DISH’S EMPLOYEES ARE RUDE.

    CATHERINE PETERMAN

    Comment by Catherine Peterman — Jan 28th 2009 @ 6:58 pm

23. I guess the saga with Dish Network goes on…after reading each of your comments I can “ditto” each one of you. Today I finally got to speak to customer service at Dish executive office, after being hung up on a number of times by reps at the customer service office listed on the web site. The customer service rep at their executive office did not hang up on me, she chose to “mute” the phone whenever I started speaking. She told me she was not going to help me if I continued to talk. Please someone tell me what has happened to customer service? These people are blatantly rude and unprofessional. Thank God for the phone number posted for the executive office…after calling the number I finally spoke to someone who made sense and did assist me in canceling my service. I will tell the universe, please avoid any dealings with Dish Network Service! They are not worth the stress.

    Comment by FOXXY ROXXY — Feb 5th 2009 @ 9:05 pm

24. WOW, I guess I am not the only one who takes it personal when their intelligence has been insulted. This is just a little bit of advice for the them top shelf potted plants who could not run around a phone booth and have proven that they are not able to manage a huge corporation.

    DISH, YOU ARE A GOOD AS YOUR HELP, AND THEY JUST SUCK and that is a DIRECT reflection on you.

    Catherine

    Comment by Catherine Peterman — Feb 6th 2009 @ 3:46 pm

25. I had a problem with a new HD DVR receiver. It went out at 4:00 pm before the SuperBowl. We had freinds over for Dinner to watch the game and had to pack up the food and go to their house to watch the game.

    I called customer service and got nowhere.Finally given a person at Corporate Headquarters.Call Ivan at headqurters and got his answering machine. His message said he was unavailable but would get back to me in 48 to 72 hours.After 3 more calls I’m still waiting a week later.

    Dish Network is a joke !!!!

    Comment by Richard — Feb 8th 2009 @ 6:52 am

26. We called DISH Network to arrange for the cancellation of our service a few weeks prior to our appointment for Direct TV to come over and install their equipment (due to the fact that DISH Network’s bill amounts changed each and every month even though our usage never changed!)… that was a continuous bone of contention which finally forced us to look elsewhere for satelite TV. In any case… they disconnected the service the same day I called, even though I told them that we were paid up until the 25th and that we didn’t want the service disconnected until the day before our DIRECT TV service was to be installed which was scheduled for the 25th also. After a few phone calls, our service was restored. However, we continued to receive bills for monthly service and, now, we’ve been sent to collections and we get at least 3-5 phone calls from the collections people every day! I want to sue them for harrassment but they won’t give me a PHYSICAL address, which is necessary to have the legal documents served. Does ANYONE out there know what the physical address of their corporate offices (and where their legal people reside)? I sure would appreciate it! They call at virtually all times of the day and have ruined my credit!

    Comment by Michele — Feb 10th 2009 @ 5:53 pm

27. I have been reading all of these complaints with Dish Network and unfortunately i have to agree with most of the remarks that the customer service, well, sucks! I live in Houston, Tx and back in September we had a hurricane come through. My service has not been right since. My HD does not upconvert as it is suppossed to and the second room that the box controls appears to be haunted by a ghost. The box changes chanels, erases DVR shows while you’re watching em, rewinds, fast forwards and anything else you can think of! I originally called back in September to inform them of the issue and was told that they were receiving a high number of service calls to please call back as my issues weren’t a “priority”. They sure sent me a bill for the month even though i wasn’t a “priority” and dont have any HD channels that i was billed for. All that i ever asked of them to do was to send me a new box as on more than 1 occassion their own ‘Techs’ came to the conclusion it was bad. When they scheduled a time for the repair person to come out they dont show and i had to go through all of the same B.S. again with some new script reader. I work in sales and customer service and one of the most important things for a company to do is to take NOTES so clients dont have to repeat everything a hundred times. They never have called me back when i have left multiple messages on voice mail and have even been sending a daily recurring email to the ‘feedback@customermail.dishnetwork.com’ I decided to stop paying the bill a few months ago and boy oh boy do they ever call. I sent a total of 11 emails and made over 20 calls between September and now with no response but dont pay the bill for 2 months and they call about 3 times a day. I am going to do the tedious task of contacting the BBB, all the local news groups here and in CO, and i’m going to try to contact the corporate number again too. My attorney is looking into the legal issues and if he finds anything good i will send a note out.

    Comment by CoryT — Mar 4th 2009 @ 7:02 pm

28. I am happy to come across this site in my search for help with my dishnet bill. I am completely floored by the inadequate customer service at the reg csr number. I will try to get a solution with the corp number provided here…

    My eq all works fine…my issue is with a sudden change in billing. Originally. I was told “we need a credit card to establish service” I told the rep I dont keep a cc. She told me to borrow one and that it would never be billed other than 1 dollar . OK….I did it, a friend listened in on my call and I used her cc. I immediately set up auto payments using my visa bank card after that. I then was told they billed the friends card…this is all 6 months ago. I made a manual payment and asked them to credit her acct back immediately…should have been easy enough…wrong. they credited back my acct–I never opened a bill due to the auto payment and alerts sent to be via email…no reason to look. 4 days ago there is a message on my screen to call dishnet to make payment…which floored me I am auto payed…I have spent hours on the phone and they refuse to reset me to auto pay, charged me late fees (since they took that off aparently in Feb) and will only take a check from me!! I was hung up on…talked down to by spvsers..they are truly crappy csr’s…what happened to the customer always comes first??? I know they can see what happened on acct notes yet they do nothing….hope this number gets this straightened out and the credits for the late fees and as soon as my contract is up, I am just going to have to do something different…..direct is worse.

    Comment by Alisonw — Mar 5th 2009 @ 11:12 pm

29. I totally understand where you guys are coming from but don’t be anal. It’s very bad to be that way or you’re going to be that a hole on the phone. Put yourself in their shoes when they’re answering your complaint. But whatever works in getting things resolved through corporate is cool in my book as long as you remain calm and collective and be reasonable. If you start cursing and yelling then they will hang up on you. I’ve worked in customer service call center before and when a customer just curse and yells then I warn them and hang up. You have to remain respectful at times to the CSR agent and understand their job. If they’re not doing their job right then yes, you have every right to be mad but do it at a level of an adult. You guys probably got hanged up on by cursing and screaming at them because you guys are not telling the whole view but only your point of view. That’s not cool. Just remain calm and play it smart and call corporate and you’re good to go if things don’t get resolve at the lower end.

    Comment by Fat Lard — Mar 12th 2009 @ 9:49 am

30. Fat Lard? Why anyone would refer to themselves as a Fat Lard i’m not sure, but either way when you have nothing better to do than to post a response about an issue that obviously has nothing to do with an experience that you have had, i can see why you would call yourself that. How about instead of lecturing the people that make it possible for persons to become “fat lards” maybe you should focus your attention on the “fat lard companies” that dont adequately equip their CSR’s with the tools to help their clients? Dish Network didnt tell you to say that did they? When a CSR has the ability and means to fix a situation then there aer not blogs such as this one. To assume that the people on this site are “anal” or “curse and yell” or just plain dont have the ability to “tell the whole view” means that you yourself are an idiot. If you are unfamiliar with the meaning behind “idiot” then you should look it up. Idiot means a person lacking the skill or expertise to complete a task or in this case a job. The “whole picture” as you put it, is as easy as calling and saying, my cable is out whats wrong? or, My bill is incorrect i was told it would be fixed, why is it not fixed? When anyone has to repeat themselves multiple times, explain things to 4, 5, 6, and 7 people in the duration of one phone call then ‘yes’, they get angry. How bout you write a letter to your bosses at Dish Network and explain that simple process to them because thet, like you, are obviously idiots to this matter. Oh, and some of us expect quality customer servive when we either work in customer service or have worked in customer service and understand the job. If persons are truely paid to help customers then they should be trained and able to handle their emotions when an angry client whose cable (that they still have to pay for) DOES NOT WORK!! The customer service reps that work for me are trained to handle their emotions and “FIX” problems, not put them off.

    Comment by CoryT — Mar 12th 2009 @ 12:02 pm

31. DISH Network without a doubt is one of the worse customer relations nightmare in the USA. I was told “the customer has the obligation and responsibility to communicate with DISH Network; however, DISH Network is not obligated and has no responsibility to communicate with the customer.” DISH was charging us for a service at our primary home, which we were not receiving; however, I didn’t catch it right away since we did use DISH at a vacation home. In essence we were doubled billed but only received DISH service at one location. We finally got them to agree to refund some of our money; however, this never occurred. When I called back to find out way we didn’t receive the credit as promised, the operator told me that another department rejected the agreement made by the supervisor. When asked why we weren’t advised of this fact, I was told that they had no obligation or responsibility to communicate with the customer. That about sums up their corporate philosophy.

    Comment by Linda Williams — Mar 18th 2009 @ 3:43 pm

32. I’ve been on and off the phone with Dish Network from 330 til 830. They disconnected my service because my bill was past due. And then they claimed they couldn’t restore my service until I paid a bill that wasn’t even due yet! I’ve been thier customer for fours years. Usually your bill has to be past due 55 days before they interrupt service, my bill wasn’t even past due a month! I agreed to pay the past due amount, but I told them I’m not paying a bill that’s not even due yet. Anyway, this went back and forth until I told them to transfer me to the department where I can just close the account. The operator flat out told me no. He wouldn’t transfer me and he wouldn’t let me speak to his supervisor! I asked him if he was serious. I just hang up on him and called back. I again asked to be transferred to the department that will close this account. They transferred me. The woman in the “loyalty,” department takes my partial payment and restores my service. An hour and a half goes by, and they shut my service off again. I call back and ask for the “loyalty” department and the woman there again restores my service! Another hour and a half goes by, and my service is again disconnected! Long story short, I called back demanding they close my account, I get transferred all around. I had to give my information to three different people. Some guy in the good ol “loyalty” department. Says he’ll credited me $10 a month for 12 months if I just pay that remaining balance of $61 to restore my service and not close my account. I agreed, but I told him, how do I know he’s not giving me some bogus run around. He gave me his information, but who knows! I’m shopping around for another cable company, they suck as of late!

    Comment by Aldonia — Mar 20th 2009 @ 9:37 pm

33. They told me that I would getamonths free service. However they did not tellme the first ,onth was a two month bill.

    They sent a payment through without prior notice which threw my account off.

    Then when I tried to talk with them. The supervisor on the phone treated me like I was thrash.

    Thank you for the number

    Comment by Carolyn Humble — Mar 31st 2009 @ 1:19 pm

34. I am a senior, widowed, low income and signed up with Dish, thinking I was saving some money. HA!! Paying $300.00 later for having to cancel early because the Dish network could not fix the problem of their remote not working with my new HD TV. I guess they wanted me to to wait 2 years with out using the TV. As soon as I upgraded to HD, the remote wouldn’t work. And NO ONE at Dish new what the problem was. Now they are going to charge me for early termination. I guess my work has just started with this issue!!! DISH NETWORK STINKS!!!

    Comment by Jo Lynn — Apr 3rd 2009 @ 11:57 am

35. Hope this site does me some good! I’ve been fighting with dish network since oct last year over a transfer from one location tto another.
    MY SON BOUGHT THE EQUIPTMENT AT CIRCUIT CITY AND INSTALLED IT THEN CALLED TO ACTIVATE IT PREPAID OVER TEN YRS AGO, tHE EQUIPTMENT IS STILL GOOD, IN FACT BETTER THAN THEIR NEW SINCE IT IS HUGHES DIRECTOR, THE GRANDADDY OF ALL SATELITE. i EVEN HAVE AN RCA BOX THAT IS OLDER THAN THE HUGHS AND REMOTES FOR ALL, THESE TECHS i’VE HAD ON THE PHONE (9 NINE HRS YESTERDAY) SINCE LAST OCT SAY I WAS IN THE COMMUNICATIONS BUSINESS FOR OVER 40 YRS AND ALWAYS KNEW WHERE CORPERATE WAS, WHAT KIND OF SYSTEM OUR TELEPHONES WERE AND i KNEW MY PRODUCT! These kids don’t he work for, half don’t understand Englishand most of them are down right rude. It’s time for us to bring the business back to the USA, and go back to basics.

    Comment by patmac — Apr 14th 2009 @ 12:13 pm

36. 4/14/2009

    Ref; acct. #8255 90 934 7022292

    To whom it concerns, Dish TV

    I consider your continual contact as deliberate harassment. As a professional working in the legal sector I’m aware of my legal rights.
    The first right is to redress your company for my time, and mental duress.
    You continued interruption of my TV service with a screen blocker stating that if I did not install a smart card my service would be interrupted. My wife is bed ridden and her primary source of entertainment is TV. Your interruptions gave her reason to believe I had not paid the bill. She did not need added stress to her life.
    I also know that changing the smart cards had nothing to do with my security; the card was for your company’s security. This issue alone is enough to want to see you in court.
    Finally the cards came in the mail and I paid $65.00 to have them installed. I do well with legal books, but not with your so -called simple instructions.
    Every time I attempted phone communication your personal seemed to stupid to understand my request, finally I informed you that I am no longer connected to your system. The disconnect was done by your authorized installer in Hendersonville, N.C., Stan’s Electronics. This is the same company that originally installed the service. I have also personally informed you of the disconnection by email which you acknowledged in writing. I also sent a postal letter confirming the disconnection.
    Stan’s Electronics did not take your equipment and said if Dish wanted it they would make arrangements to get it. You made no attempt to retreve the equipment so I returned it to Stan’s. Finely after several months I received a prepaid box to return the equipment. I retreved it and sent it.
    Hopefully the reader of this letter has more rational sense than those that I made verbal contact with and the others that responded to my emails. Sense enough to see that I’m finished making contact with you because it is fruitless that is why I discontinued doing bussiness with you. Please be advised if you continue harassing me that I’m going to have a small claims judge explain my position and expect restitution for my time and aggravation.
    I repeat, my last date of service was 1/20/09 and you were advised at the time. The disconnect was done by your authorized service company, Stan’s Electronics, Hendersonville, NC. You gave confirmation to this fact via email. Please try to comprehend this.
    Or could this be a scam of deliberate harassment used on all dissatisfied customers to see who is fool enough to pay for non-service.
    The more I think about this maybe we should settle this in small claims court.

    Very Sincerely,

    Bob Collins

    Comment by bob collins — Apr 14th 2009 @ 9:39 pm

37. Thanks for the phone number, however, I AM going to take them to small claims court for harrassment, etc.
    But, in order to do that, I have to have a physical address to have the papers served. Can anyone out there give me their physical address so I can have them served? THANKS!

    Comment by Michele — Apr 15th 2009 @ 11:20 pm

38. I have been a cust. of dish for many years. I left dish because of it’s upgrade status. Paying more money to upgrade then anyone that is signing up as a new cust. is paying for the same equipment. When I left they called me all the time with a wish you’d come back deals. After moving to a more rural area I again went with dish network. I was under a 2 year contract with them, After the contract was completed. I canceled the 2nd box and took off the insurance on the equipment that I was told was mine. They continued to bill me $5 a month for a box that had no phone line hooked to it. I called they said sorry and credited my acct. They told me that I did not have to return the box. I asked if they were sure and if this was going to come back to haunt me at a later date. (This all started over a year ago remember) They said absolutely not. This was done with and they were not sending a box. This was done though a cust. resolution team and they had to call me back with in 3 days or 72 hours . Imagine my relief when they called and sided with me and that it was finally over with. All the wasted hours on the phone being hung up on and tossed to one dept. then another it was not in vain. Well that lasted over 6 months. Then I noticed a $5 a month phone charge for no phone line hooked up to the box. I assumed that it was for the only box I had left and it did have a phone line hooked to it . This is how they charge me every month for pay preview. Threw my phone line. they said it was my main box. I reassured them that it was indeed hooked in for reason mentioned and they looked up my history and notes and said it was for the other box not returned. they reactivated it on their own in Dec. That still doesn’t explain why they have charged me that fee for longer then dec. or who gave them permission to do that. I finally said I had enough. Give me the credit I will send back your box . I will be looking for a new way to have cable or direct TV. I just referred a friend and we will no longer be using dish network. Looks like they got what they wanted another unsatisfied cust. who will be putting the word out about them. For every one that quits three more sign up, Well not for long. Consumers might be slow but were not stupid!!
    Best of Luck Dish Network
    C. Colson

    Comment by c colson — Apr 29th 2009 @ 6:46 pm

39. I just got off the phone with the corporate office to try to clarify an issue with the CSR who was trying to get me to sign a 2 year contract for Dish Tv. In his not to be understood Indian dialect, he told me I had to give him both my social security number, my credit card number, as well as the 3 digit security number in order to order TV service. I repeat, I was not hiring to be a part of the CIA or whatever, just TV. The lady from the corporate office, in very clear English language, made it very clear that they had to do a credit check on me before giving me the ability to watch the evening news. If I did not give them all the numbers, they would have to charge me $200 since they could not do their credit check. I asked her 5-6 more times to clarify what my social security number had to do with making an order. Same response—–They had to have it. I mentioned that I had never had anyone else, ever, in all my 60 years, require the SS number to make an order. She said, “Every company has their own policies, and that is ours.” I will definitely be getting the word out to any and all who will hear to beware of this company. Two of my children have recently signed up, and I hope they don’t get messed up in the process.

    Comment by Leonard Bullock — May 15th 2009 @ 7:18 pm

40. Dish network charged my checking account $725.00 without my approval. I had the service for almost a year, and got behind on my bill and they had turned my service off. I had asked what I needed to do to have it restored and a representative just told me to pay my balance down and once the balance is paid in full, I could have it turned back on. At no time did they tell me I needed to return the equipment or I would be charged the $725 non-returned equipment fee. I called Dishnetwork and they stated that my contract stated if equipment is not returned they could automatically collect the funds from my account. I explained to them when I had spoke to a rep, they didn’t state anything to me about the fee and returning equipment when service is turned off. They said they would reverse the fee, but it would take 5-7 business days. Needless to say my account was overdrawn and they would not even send a fax to my bank stating the fees would be reversed in order for me not to get all the overdraft fees. They stated they did not send out letters or faxes. I would have to email the corporate office. They are not at all customer friendly and will rip-you-off if you let them. Beware of what is on your contract, read the fine print and remember to write down names and numbers. They don’t care what kind of grief they cause.

    Comment by Sheryl — May 18th 2009 @ 1:34 pm

41. I have had problems with Dish, too. It’s not the product that is bad but the so-called customer service, which is non-existent.

    I like the product itself and have been using dish for about 5 years. I wanted to move my service to my new house, which I have arranged. But I am in a rental and cannot leave the old equipment at the rental house. Dish absolutely refuses to move the equipment. They say that’s my problem, but I can call a “retailer” and pay him $90 to remove it!

    This is an outrage! This is the worst excuse for “customer service” I have ever come across–in a world of generally bad customer service. I spoke to a representative, a supervisor and the corporate office. Every one of them said they could do nothing about old equipment and that it was my problem.

    Each said they “cannot” remove the equipment–which, of course, means they choose not to and to hell with the customer. Perhaps being an evironmentally responsible company would cut into their profits too much, to say nothing of their responsibility to the customer.

    This is the way to run a company? They leave their equipment at every household where they have installed it and refuse to remove it! If nothing else, leaving their equipment creats a blot on the landscape and is environmentally irresponsible. And who is paying for this gross irresponsibility? The lowly customer, of course, who not only has to pay for it but cannot get a decent response to a request from the company.

    If I had known about this outrageous behavior I would never have done business with Dish in the first place. Dish has shown that they care nothing for the customer once the sale is made.

    For anyone who is interested, the CEO is Charles Ergen and the corporate address is Echo Star Satellite, PO Box 9040, Littleton, Colorado 80126. Everyone who wrote to this blog should fire off a letter to him about their lousy and irresponsible way of doing business.

    Comment by Lois — Jun 29th 2009 @ 5:26 pm

42. Thank you so much for the information. It worked beautifully. I called Echo star basically said what you said , got put through to a man named Nathen. I explained the situation to him, long story short after about 10 minutes on the phone, he had reversed the charges, turned our service back on. He was so nice and very helpful. Thanks again for the insight.

    Comment by Nikki — Jul 8th 2009 @ 8:30 pm

43. Thank you so much for this website.
    I had Dish installed last Sept.
    The guy who installed my wiring inside my house basically destroyed my bedroom carpet, the thread got caught in the drill.
    I have been dealing with, unsuccessfully, the company for that installs the Dish for northern NY.
    I have sent them the pictures, estimate for a new carpet and the installers assessment of the damage repeatedly for almost a year. They wanted to just give me the money for the carpet and let me foot the bill for everything else.
    They have basically been ignoring my phone calls now.
    I called the 303 number and had a contact person in less the 10 mins. They are contacting the company themselves to find out what the problem is. The company that ruined my rug has 2 business day to let me know how they are planning to satisfy my claim.
    If I do not get any satisfaction I will go to small claims court.
    Rural areas are stuck with limited options but that does not mean we should settle for poor shoddy work that damages our homes.
    I just got a phone call from the company. They have “lost” all my info and need a copy of everything I have sent to them at least 5 times before. ( I take this to mean they were going to ignore this claim, if they didn’t have a copy of it on file).
    Just got another call, they will review with owner this evening and call me tomorrow.
    I have received more phone calls from them today then I have in a year.
    Will let you know what they have decided and what I will decide to do if they refuse to replace the rug.

    Comment by Diane — Aug 27th 2009 @ 3:24 pm

44. I have been a customer of Dishnet for over 1 year. I just had the most horrible experience today with their customer service department. I had made a payment arrangement with them and by my own error did not keep it. So, I called them back today to pay the additional month and become current with the next payment not due until next month. I spoke to someone from another country who refused to make the arrangement and demanded that I pay the next bill as well (her tone and inflection was extremely rude and offensive). I then asked ot speak to her supervisor. To make a long story short, she came back on the phone and pretended to be the supervisor. When I asked her for her code#, she then told me that she was the same person that I had spoken to and was going to get a supervisor for me. Then a man came on the phone (the accent sounded as if he were native to the Phillipines). He was not rude in his tone but was condescending by repeating what would need to be paid after accepting these past due payments. I spent about 45 or 50 minutes speaking to him before he accepted my offer of just paying for the two months today. (This is what I had asked originally). In total, I spent about an hour and a half on this phone call. I called back about two hours later to pay by phone and got another customer serivce rep who told me that the arrangement that I had made earlier was not acceptable and that I would also have to pay the new bill as well. When I asked to speak to a supervisor, he refused to allow that until I paid the past due and the new bill. When I kept asking to speak to the supervisor he kept speaking over me and stated that he could speak to me when I was ready to make the full payment and hung up. I called again and spoke to someone who stated that the system had been disabled to the point that no one could accept a payment less than the past due and the new bill. When I asked for the corporate office phone number I was told that I could only reach them by email and that there was no phone number to call them. (Of course, we know that this is a lie!) When I called the corporate office and explained my grievance, within five minutes, they took the past due payment over the phone and reconnected my service, and agreed that my next payment was to be received by 10/10/2009, as I had originally requested this morning. How difficult was that? I will be obtaining a new satellite service after 5/2010 (when my agreement ends).

    Comment by Sharon — Sep 21st 2009 @ 4:33 pm

45. I contacted customer service tonight to cancel my mothers subscription because she passed away yesterday. I explained the situation to the first rep and she said I would need to speak with a supervisor because I would need to provide P.O.A. paperwork. I said fine and was connected to a supervisor in the “loyalty” department by the name of Jesse. He asked me if I would like to transfer my mothers service to my home; I explained to him that I had my own service with another provider. He then asked me if I would consider it if he lowered the price. I told him I didn’t appreciate him trying to sell me my mom’s service the day after she passed and he said nastly “it was only two questions” and hung up on me. I called back and asked to speak with another supervisor or his supervisor. I was informed they had a chain of command and would have to connect me to another supervisor. I was connected to Stephanie and explained what had happened. She apologozied and said she would have to transfer me to the “executive” team. I was transferred to Michael and he said he would assist me with my request. He told me he would handle my mothers cancellation personally and would back date the cancellation after receiving my POA paperwork to today. When I asked him about the Jesse situation he was unaware of anything. So, I explained it again!!!! I informed me I thought it was TOTALLY inappropriate and unbusiness like to be trying to sell me my moms service and then to hang up on me. He said unfortunately there is nothing to be done becasue Jesse failed to make any notations on the computer (BIG SURPRISE) and I only have his name and not his employee number. I asked how hard could it be to locate a supervisor in the “loyalty” department with the name of Jesse??????? He said with a company the size of DISHNetwork it couldn’t be done?!?!?!?! I will be contacting the corporate office on Tuesday after I bury my mom on Monday. I can’t believe a supervisor of this company needs to solicatate business from a family member of a customer who passed away and who has service with another provider.

    Comment by Kris Rovnre — Oct 2nd 2009 @ 10:42 pm

46. Put in a complaint with the Better Business Business Bureau, you will be surprised how quickly Dish Network will get in contact with you and give you addresses and names to respond too. This is what I did and got satisfaction. It is really unprofessional how they pass you around from person to person.

    Comment by Cheryl — Oct 5th 2009 @ 9:28 am

47. I’m also just beginning to have a problem with Dish Network. I am recently new to Dish and just received my 6 month bill, when starting with Dish the selling me the “supposed” promotion going on in May that I was to get Classic Bronze 100 for 14.99 for 24 months by the gentleman that sold it to me. Back in May as soon as I received my first bill that seemed incorrect I called in and ask about my promo for 24 months and if 14.99 for 24 mos was correct the lady said yes that was correct. And over the the next 4 mos I spoke to other reps who can’t do anything. It seems the only way to prove the truth is a recorder as of 10/21. Now as of Oct I received my recent bill stating my promo is ending. And I am stuck wondering why! Everyone I spoke to has passed the phone to someone else and on to someone else. I got to Tim in the Executive office in Denver who claims that I never called in over the past 5mos at all to speak to someone in customer service! should I really expect anything different. My idea reading a lot of these comments is to get on my local news channel and complain something needs to be done Dish needs there dirty laundry aired, maybe a class action suit for a few million. They need to do a total revamp of everything customer service. I will be calling and recording again tomorrow.

    Comment by ToVanna Vasser — Oct 21st 2009 @ 8:50 pm

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