Comments on: Solving Dish Network Customer Service Problems

By: TommyF@DISH Network

TommyF@DISH Network — Wed, 28 Dec 2011 13:39:38 +0000

Hi Thomas Bell,

I understand how frustrating it can be and would be happy to provide more information for you.

We offer the Protection Plan warranty service free for the first 6 months of service. On the second page of the contract is a box that says “The Protection Plan” and advises it’s an optional $6 price but is a free trial for 6 months if the box is signed.

As you are currently being charged you can definitely call in and remove the plan, or go online and remove it. If you would like I can also assist you with getting it removed. If you have any questions you can reach me here, or if you would like me to look at your account you can email me directly at thomas.faust@dishnetwork.com

Tommy Faust
DISH Internet Response Team

By: Tanya

Tanya — Tue, 27 Dec 2011 19:55:38 +0000

Just a little reminder for those who signed up for the free rest of the year viewing on the Cinemax channels. If you do not call and cancel this services by January 1st, you will be billed 34.99 per month.

By: Thomas Bell

Thomas Bell — Tue, 27 Dec 2011 19:27:14 +0000

83.We have sent two e-mails re our bill which went up…We were told that our monthly bill for the first year would be $48.65…Two months ago, they started charging for the protection plan…The first Customer Service agent said that it is in the contract that we signed..We read it over thorougly, and it is not..The 2nd customer service agent said that this was verbally explained to us..This is not correct either…I have not received one answer back from the link they gave me to complain which was http://www.feedback@customermail.dishnetwork.com

By: Thomas Bell

Thomas Bell — Tue, 27 Dec 2011 19:20:50 +0000

We have sent two e-mails re our bill which went up…We were told that our monthly bill for the first year would be $48.65…Two months ago, they started charging for the protection plan…The first Customer Service agent said that it is in the contract that we signed..We read it over thorougly, and it is not..The 2nd customer service agent said that this was verbally explained to us..This is not correct either…I have not received one answer back from the link they gave me to complain….Thomas and Rebecca Bell….

By: TommyF@DISH Network

TommyF@DISH Network — Thu, 27 Oct 2011 13:07:25 +0000

@andre and mikey g – It can get frustrating when you see a cancellation fee but never received a contract. I hope this has been resolved by now, but if not I would be happy to review everything and get more information for you. Feel free to email me at the email address at the bottom.

@Sunshine – I’m sorry if you got any conflicting information regarding your bill. I would need to view the account to see what charges are in question, if I could get an email with more information I will look it over with you. My email is on the bottom of this message.

@D – Hey D, I know how it can get when it comes to getting equipment fixed. All of our technicians have a 60 day warranty in which they will go back out at no charge. After the 60 days our normal cost for a technician visit if $95, but with the Protection Plan it is discounted to $15. I can definitely check that out if I could get the account or phone # emailed to me. You can find it on the bottom of this post.

Autopay is required for our HD Free For Life promotion which does save your $10. While there are no discounts tied to the Autopay, there are promotions that can be added if your account has Autopay and Paperless Billing. While a cancellation fee does apply to a contract; I would like to review all of this and do what I can to help correct this.

@David – I apologize for any frustrations experienced. We no longer bundle new accounts with AT&T though existing accounts are still honored. We do offer a Triple Play Bundle; though it is only available in select areas. This link http://www.dishnetwork.com/internet/default.aspx will let you search based on your Zip code for internet and phone available in your area.

If you wish to cancel you definitely have that option, but I would like a chance to review everything if you are still experiencing troubles with this or answer any questions you may have.

If anyone responded to or not responded to needs to reach me, you can send me an email at thomas.faust@dishnetwork.com if it concerns the account. General questions can be posted here and I will be sure to look into them!

Tommy Faust
DISH Network Executive Offices

By: David

David — Thu, 29 Sep 2011 13:21:57 +0000

I am a brand new customer to Dish Network and withing 4 days I wish I never signed up. I spoke to a Dish sales rep and said I wanted cable, internet and phone bundled together, as Direct TV won’t. He said it wasn’t a problem and answered some detailed questions I asked about the phone line. Cable service was setup by Dish and was receiving emails from AT&T. I called Dish Network back and they said I only signed up for the Dish and not for phone or internet. Lucy from Dish customer service said I misunderstood what I got. No I didn’t, because I never would have signed up if I couldn’t bundle everything together. Dish now says that they can’t bundle and haven’t dealt with AT&T for three years, yet someone there signed me up for service with AT&T with prices that don’t match what I signed up for. Lucy hung up on me after 51 minutes.

Since I am still very new, I was thinking about calling the credit card company and telling them that these are fraudulent charges and telling dish to come pick up their equiptment. I’m not paying $400 + in cancelation fees when I am not getting what I ordered. They are right, there is a contract and they are not holding up their end.

I will be writting to every state and federal organization that I can find, because this is crazy and their customer service is horrible!!

By: D

Sun, 17 Jul 2011 03:05:33 +0000

So I signed for DISH 6 months ago–I got the $50 install bill despite free install and setup advertising—never got it back–I also got wrong dish, wrong receiver TWICE-after 2 weeks with only partial HD-yet another receiver-and then-ANOTHER DISH–still had problem–to make it short-2 weeks ago I began getting NO service notices which would effect different channels at random–I called and despite having the pink agreement in my hand stating Free tech repair visits for first 6 months and $6 per month there after–the Chat folks insisted it was going to cost me $95 to have someone fix things–well after 2 weeks of nothing my received failed totally last night and even emitted smoke–Today I got all the way to an executive supervisor-who basically told me it would cost $95–after much time and many details pointed out-it wasnt going to good, but I was told they could sign me up for repairs service and cost $15 to send someone out–I said NO-you are not honoring your contract–after another round of crap-I asked about paperless billing discount-I was told there is no discount for paperless billing, BUT if I did not want to continue paperless billing I would be charged $5 extra for the second receiver and would loose my HD for life unless I paid $ 10 extra a month–So I told them to shove it all-I was then told how i would have to pay like $379 for early termination–this is the status of big business in America today-LIE LIE LIE-get them to sign and make sure the contract is filed with ambiguity and enough small print and sub contracts to choke a horse-and dont forget the no escape clause. Seems like Congress signed a huge bill they didnt read–I read it before I signed it-but to me DISH failed to keep their end of the contract-I aint gonna pay them a dime. So to top this off-I got an email from DirecTV informing me of my new DirecTV install–except its not me, not my name and I dont live within 1000 miles of Dallas, Tx

By: mk

mk — Thu, 23 Jun 2011 06:43:57 +0000

Same problems as everyone else. Would like to know if anyone has had a response from any of the government agencies or BBB

By: Kaye Nelson

Kaye Nelson — Sat, 12 Mar 2011 02:47:47 +0000

This site is SCARY!!! And I’m fighting over 5 bucks a month, inre ‘bait & switch”.

By: Sunshine

Sunshine — Sat, 26 Feb 2011 23:08:31 +0000

After complaining, a supervisor told me he would show my balance as zero, but as of today I get a bill for the full amount, only to be told by another supervisor that my credit was reversed because the previous supervisor wasn’t authorized to do so….. Too many Indians and not enough Chiefs.

By: Denise

Denise — Sat, 05 Feb 2011 18:56:56 +0000

I would like to know the web site that a law firm has so I can find out about joining the lawsuit against dish. They did not mention what law firm it was

By: Bud Terry

Bud Terry — Wed, 05 Jan 2011 17:38:38 +0000

I’ve been with Dish Network for several years now. Here’s how I am avoiding many of the problems I read about here.

1. Document EVERYTHING. Every rep’s ID number, every date, every phone number you call and for how long, EVERYTHING. Be prepared to let a rep know you do this.

2. Don’t waste yout time telling the rep about your personal problems with health or finances. To be fair, it’s NOT their problem and has no bearing on your account.

3. Read your agreement fully and understand what you are getting into. If you sign up for a 1 year contract, then try to get out of the the deal early, you should EXPECT to have headaches. Even if you feel justified due to poor service, you are still involved in a contract dispute, and this is no easy path to walk.

4. When you have a complaint, be prepared to tell Dish Network EXACTLY what you want. Don’t just whine and complain. A service rep’s job is to make problems go away. Help them by telling them what you want. This doesn’t mean you’ll get it, but it will speed up the process!

5. This last thing works for me, but might not for others since it requires the financial ability to pay a lot of money up front. I pay for an entire year in advance. This way, there are no suprises in a monthly bill. And yes, every year I get a bill before it’s due for money I don’t owe, and have to deal with a customer service rep or two, then maybe even a supv. But eventually it gets resolved… EVERY YEAR. This practice saves me a great deal of money, and from what I’ve read on many sites, I have avoided the most common Dish Network complaint which is monthly increases. Well, second most common complaint. The most common seems to be people trying to get out of a contract early without paying the fee they in fact agreed to.

Hope this helps.

By: andre and mikey g

andre and mikey g — Tue, 30 Nov 2010 21:10:45 +0000

well here we go too, we were for years a customer at dish and they were offering hd for free in our town. we called and asked if we could get this offer and were told for $200 we could even though everyone was offered for free to everyone. we decided to change our service after not being able to recive anything. after we had our new service installed we called dish to turn off their service and paid our account in full and part ways. the informed us that we were to return their equipment in the shipping boxes they will provide and thats that.well 3 weeks later and no shipping boxes we get a letter from dish saying there going to charge us for their equipment that we still had due to the fact there shipping box still hasnt arrived.a week later the box arrived and we were told for us to take it to ups and their wont be any charges to us. we did just that and and thought our dish nightmarer was over . well 2 weeks later we get a bill from dish charging us $15.90 for shipping of their equipment now im pissed. we called customer service and after an hour of bs and run arounds we were told this game was over. surprise surprise now they sent the bill they made to collections wow and it couldnt get any better…………… not. so again we call customer service and another hour we get the ” you were told of the charges” what a outright lie. now i find the corperate number here ty very much because the customer service never has a supervisor avaliable and wont give out anything to help. i called corperate “direct # marisela # 720-514-8555 ext#80531 ”
and they now said we got some contract we supposedly signed saying we agreed to the charges………. wow id like to see that. i told her we never got said contract and if i did id like to see that. she said the charges were valid and wed have to pay the added charges…………… i dont think so i told her. in fact she said we signed it now im interested………..how can this be if we never got one to begin with? i told her if she possesed anything with my signature id gladly pay the added charges so??????????????????? what do i do now????????
rambeling andre

By: Bob

Bob — Sun, 10 Oct 2010 14:59:44 +0000

Contact the senior level DISH executives and let them know how you feel about their company for making their customers pawns in their battle with FX at the following direct line numbers.
News reports say DISH may make $3billion in profits. They can afford to provide us FX and other quality programming!
Call corporate headquarters at this number, 303, 723- 1000, hit 9, and then key in these direct line extensions to the execs at the prompt:
Tom Cullen, Exec. VP Programming â€“ 285536
Erik Carlson, Exec. VP Operations â€“ 2275766
Stanton Dodge, Exec. VP â€“ 36343
Steven Wood, Exec VP – 9663783
Roger Lynch, Exec VP â€“ 59624
Robert Olson, Exec VP – 65766

Finally, check your DISH bill. There may be charges for things you don’t know about. Do you think they may have auto pay so you won’t look at your monthly bill? No, couldn’t be

By: Marilynn T.

Marilynn T. — Thu, 30 Sep 2010 17:01:08 +0000

I want to thank the person who got the REAL phone number for Dish Network Hdqtrs. I had an identity security issue to report. I talked directly with Security in the Executive Department. Here’s hoping they can fix the problem.

By: John

John — Thu, 30 Sep 2010 17:00:24 +0000

Ordered/moved service on 8/1/10, purchased Two (2) receivers (1) $150 & (2) $100 = $250, to add to my service, along with my DVR. Two weeks after service was installed, reception started going in and out and could not watch programming at all. I contacted Dish 8+ times over a period of two weeks to get help to fix problem. 8 different people were sent out, including supervisors, to try and correct the problem. No one has seen or knew what to do or how to correct the problem. They tried everything and were unable to restore my service properly. As a last resort, I was put on a different Satellite than the one I should be on, and then my local channel program guide would not display any information. I was told that because I was on a different satellite, I would not get my local channels and I had to use an over the air (OTA) antenna. Well this did not work and was not able to get the local channel guide information on the guide itself. Without this information, it is impossible to time shift record with your DVR. I tried to use and set up recordings with the manual recordÂ feature but it also would not work without local programming information. We watch and record most of our programming on the local channels. Once again this is not the way the system should be set up and once again my $100/mo service does not provide service. I called once again on 9/28/10 and was told that nothing else could be done, what do you want to do? I said well if you can not provide me with service, I wanted to cancel the service and I wanted the cancellation fee waived, I was told by Amanda, the CSR, that the fee will be waived, but I could NOT return the receivers I just purchased and could not get a decent signal to watch for the two months I had them, that I had to sell them on EBay or something AND that I would have to PAY the shipping charge to return the DVR they want back OR my Credit Card on file will be charged $400+ dollars.

Is this how they service their customers? The inability of technicians and service people to fix or at least explain why they could not correct the problems with my service, none of which is my fault. A I was not able to watch programming for 22 days, out of the 60 days the service was on. I was still charged $139 for August service. This is unacceptable. As a technician, I think that most of the problems are with the equipment or software, and instead of the company telling you or fixing the problem, they let YOU, the customer, deal with it. And this is the case with both Satellite companies. And cable is NOT an option. But there is an answer that looks very promising, if avail in your area, and that is U-verse and FiOS.

By: Tina Pilotti

Tina Pilotti — Sat, 04 Sep 2010 21:11:51 +0000

I’ve been with Dish Network almost two years. my bill jumped $21.00 from last month, so I called and was told that I was getting a $15.00 credit but it was for only four months.That’s not true. My bill should be the same unless I am notified of a change.I told the employee QKL that I was never notified and my two years ends 10/31/10 so why would it change 7 weeks before I move. She said your rate is better than what others are paying,I told her it went up too much and to cancel it. Then I find out I had to unscrew something from the dish and pay $30.00 to send recevers and remotes back. When the ultility rates go up for electric,gas and oil you know.The customer sevice was not good at all. She could care less. When I call AT&T they listen and try to work things out. When I had comcast they also listen and try to work things out.The commercial pushes the amount of channels and monthly amount but they don’t care that you are a loyal customer and also pay your bill on time. I am very dissatified with Dish.

By: j sumner

j sumner — Tue, 03 Aug 2010 17:42:40 +0000

WE HAVE BEEN LOYAL CUSTOMERS SINCE 06. THAT WAS WHEN I HAD TO HAVE OPEN-HEART BYPASS SURGERY. WE GOT DISH SO THAT I WOULD HAVE SOME ENTERTAINMENT. EVERY MONTH SINCE A LITTLE OVER A YEAR, THE BILL GETS HIGHER AND HIGHER. WE HAVE TRIED TO CANCEL & WE CAN BARELY UNDERSTAND WHATEVER LANGUAGE IS BEING SPOKEN!!!! WE ARE GIVEN NEW OFFERS OF $10 A MO FOR 6MO OR A YEAR AND ALL OF A SUDDEN, JUST DAYS AGO, GET A RATHER LARGE BILL THAT WOULD BE AS MUCH AS ONE OF THE MEDICINES I NEED EACH MONTH!!! GO FIGUIRE!!!! WE HAVE NO CHOICE IN PAYING THIS BILL,BUT I SURE AM WONDERING HOW WE ARE TO DISCONNECT THIS NIGHTMARE – THAT I HAVE ENJOYED UP TIL NOW!!

By: Barbara Boyd

Barbara Boyd — Thu, 22 Jul 2010 16:27:12 +0000

How I wish that I had found these comments before I subscribed to this service 4 months ago. the only reason I got Dish Network is because our local cable company had raised their prices. Now I am willing to go back to them, but would have to pay for 20 months of not using dish’s services. this would amount to about $350.00 which I definitely cannot afford. The person who sold me this package told me that my bill would be about $120.00/month. Since that would have been a significant amount for me since my husband and I are retired and have a quite limited income, I was anxious to change. Now I am almost desparate to change back and cable has made several interesting offers. Of course they will try to sell me up to a more expensive service than they have offered. I will say however that they always provided good service and I never had a problem with losing the picture everytime a cloud came over my house. I am going to follow the advice given to contact their corporate office and go as high as I can. Will also contact the Attorney General also if I have too. they do very good work. I appreciate honesty in business dealings as well as in personal dealings and I don’t find it with Dish Network. Oh by the way, the last bill I received had a $315 credit on it with no explanation. I talked with Windstream and Dish and they said it would be corrected next month so I should pay anything. I am worried because I agreed to let them charge my checking account for the monthly bill. Any suggestions?

By: Joan Ayash

Joan Ayash — Tue, 06 Jul 2010 21:48:44 +0000

To Whom it may concern. I have cancelled the dish services because of my dish bills growing higher and higher. My spouse and I are living on a fixed income. That income is under 1,300.00 a mo. I called to stop the services 10 days ago. I was told that I was going to recieve three boxes to return the equipment, and if I don’t send the equipment back we will have to pay 200.00. Well, we are still waiting for the boxes. I need to know where, what your address is, and do I get my own boxes? Can you please help me with this matter. When I called for info at the number given the person I spoke with said your company has no manager and put us on hold for a good 15 mins., than hung up on us.

By: Tanya

Tanya — Wed, 23 Jun 2010 15:58:17 +0000

I wish that I had found this site before I signed up with Dish. I just got my services on this past Sunday June 20 2010. It should have been 24.99 plus free HD for life and 1 free DVR upgrade. On Monday June 21st I noticed that I did not have a DVR on the main TV and the installer did not hook up my 4th TV because he claimed that I would need to get another receiver box when I asked why I had to get another box, he just gave me a smart answer and said that if I wanted my TV to be hooked up then that was what I needed to do. I called dish to let them know about my concerns. What a joke!!!! The first rep told me that the DVR was not part of my plan and that they did not have any advertisement for the plan that I was referencing. As she was telling me this, the same commercial came on tv that I saw before I first called them. When I told her that it was on TV at that moment she told me that she could get me the DVR but it would require a 215.00 upgrade fee. I refused to pay for something that I should have gotten in the first place. When I asked why my 4th TV was not hooked up she told me that she did not know that it should have been hooked up. I asked to speak to a manager and she placed me on hold for 15 minutes. I hung up and called back and spoke to another rep and explained everything all over again. The second rep told me that same thing as the first rep. I told her that I wanted to cancel the services and she told me that I could not do it. I told her that according to the federal government I could. There was a law in effect called “Buyers Remorse” and i had up to 3 days to cancel any signed contract. She told me that the federal law does not apply to DISH because they had found a way to get around this law. I asked to speak to a manager and she put a supervisor on the phone. I once again asked to speak to a manager and the supervisor told me that there would be a 3 day wait for a return call. I told him fine that I would expect a call from a manager within the next 3 days. He asked me what was the problem and again I explained and asked that he take my number so that I could speak with a manager. We were then “accidentally” disconnected. I called back and spoke with yet another rep. Once again I explained the issues and asked to speak to a manager. This rep told me that they do not have managers and that I could only speak to a supervisor. When I told him that this was not what the prior supervisor told me, he told me that he could not help me and disconnected the call. I reported DISH to the BBB and I am still waiting to see what happens.

By: Gary

Gary — Thu, 10 Jun 2010 17:30:32 +0000

The 303 number no longer works. It goes straight to their customer service line. I had a dispute about service charge. I was told I would pay $15.00 to have a DVR installed. They then charged my account $95.00. A very rude supervisor then informed me it was because I did not have insurance. I told her that would have been a good thing to know when they sold me the system. The bottom line is she insisted the charge was valid and hung up. I finally got some good advice from the “loyalty” department. The gentleman told me he was leaving the company. He said the only way to fix the issue was too take the insurance plan at which time he would be able too refund the $80.00. He then said I could cancel the insurance at any time. I am filing a complaint for deceptive business practices with the Attorney Generals office. I never was able to find a corporate number.

By: Billy

Billy — Thu, 03 Jun 2010 02:51:20 +0000

I have been a customer of Dish for over 7 years and can not count all the times I have had trouble with them. Everything from billing to equipment etc. I will openly admit I am not the best bill payer and get behind on my bill once in a while – BUT – again, I have been a customer for 7 yrs which says I have evidently paid my bills for 7 yrs. Usually, I get the notice on the TV screen that the bill is due and that prompts me to pay it. Well, there was no notice that came over the screen and just today my channels were reduced. My husband called Dish to pay the bill and they informed him it had not been paid since March. My husband asked why we hadn’t received the notice on the screen and they said we should have. They claimed they had sent an email to notify of the bill at the end of May. Funny, we never received the email. The bill didn’t add up to me so I called to discuss it. The so-called “customer service” person I spoke with was rude, crude and hung up on me as soon as started to ask questions. This was repeated twice more. During a short period when I got a word in I mentioned that I no longer had a contract with Dish and before I could finish my sentence I was informed I did have a contract since I did an upgrade. I stated there was no upgrade and again was hung up on.

I also am glad to have found this site. I will call this 303# and see what I get from them. I will contact the BBB and the AG and anyone else that will listen.

By: doug

doug — Thu, 27 May 2010 20:39:21 +0000

I wish I had found this site two years ago. I too basicly was lied to about price and service, and when the Tech installed the system and then presented the contract – different than I had agreed to – I refused to sign the contract. He called a corporate guy and was told, thats OK, he doesnt need to sign, we’ll bill like we agreed. So I didn’t sign the contract.
Get the first bill, it is NOT – big surprise – what I was told. Called up, was told I was being billed in accordance with the contract; told them I never signed any contract; they said they had a contract on file with my signature on it!!! I asked for a copy and it was an obvious forgery. I provided them with several copies of my real signature, and they STILL insisted I was bound by the contract I never signed that someone had forged my signature onto.

I then made what I think is called a business decision. Grit your teeth, do the best you can, and get out as soon as possible. Next surprize, I have to return the equipment at my expense. Boxed it and took it to UPS and the nice lady says “let me get you a receipt.” “Why?” says I. Because, she says, lots of people who send stuff back get notified later that Dish never got it and are charged full retail price for the old equipment which they already sent back. Keep your proof!!!

Nobody in their right mind would do business with these guys. If they are the only TV you can get, sell your TV and get a library card. It just ain’t worth the screwing you get.

By: Denise

Denise — Sun, 09 May 2010 01:02:41 +0000

I am a employee with dishnetwork, I fill your pain for all the trouble you go through. I wish i could tell you all the trouble i been through.. tring to help cust like you all, but the handle time they put on the agents to handle your acct is unreal. I am not able to take the time for the cust. some cust cant even read and the one who have a lot of question have to be rush off the phone. I have been given a final written for my handle time. Long as i am their i will continue to give you the best care i can. Good cust service is important to me

By: Kix

Kix — Fri, 02 Apr 2010 15:43:07 +0000

OMG!!! I have been reading all the posted complaints about Dish Network and it actually sounds like the same darn issue I have been going thru. Beggining with the scam of hanging up the phone and then a tech coming to install what I thought I had ordered and the most horrible customer service with hard to understand people and the two year agreement scam, and many many more issues that ugly company has.
I cannot believe i am still wasting my energy still talking about this nasty money hungry company that leave me more than disgusted about it. I am happy to say that i cancelled my service with “done network” yeterday. I know that I will still have to go through a few more calls with them to finalize penalty payment and final bill, but when I am finished with this nightmare I will celebrate. Never again will I even consider “Done Network” and i will give a nasty recomendation if I am ever asked for one. Good luck to you all and also to me since I am not completelly done with them. Blessings!!

By: winston vazquez

winston vazquez — Sun, 21 Mar 2010 20:29:46 +0000

IAM SO UPSET WITH DISH NETWORK. I HAVE BEEN CHARGE SINCE 2006 FOR HD, WHEN I JUST FIND OUT 4 DAY AGO THAT THE HD WAS NEVER CONNECTED TO MY SATEIITE.NOW IAM TRYING TO RESOLVE THIS SITUATION AND CALLED THE ROYALTY TEAM AND GUESS WHAT THE SUPRVISOR HANG UP ON ME

By: Paul Hultberg

Paul Hultberg — Fri, 12 Mar 2010 16:21:31 +0000

Dish packages; you pay out the tail for “quality programing” and get less than their premiun 200 chanels have the same showes BBc,SyFi all day the same thing,same reruns.And all the sports channels,to much ESPN is to much.The same with the food channels when is enough enough? And as far is billing we all know they say thet want to help but they only want our money. It is all about the money not customer service.

By: troy

troy — Thu, 11 Mar 2010 18:23:47 +0000

What a nightmare from day one of switching from direc tv to dishnetwork. I have a panasonic hd 50in. tv and I have waivy lines and fuzzy channels because of DISH NETWORK! After 4 techs and being no showed the last tech finally replaced the wires from the satellite to the house and it seems like the channels are a little bit better. And after a year worth of crappy dish service they could only offer a credit of $10 off monthly and maybe a few movie channels for free for a few months and I have to cancel after or they will charge me. Not knowing if my son has lemphoma or lukemia, Dish would rather give me HELL!!!!!!!!!!!

By: DECEIVED

DECEIVED — Fri, 05 Mar 2010 13:45:35 +0000

EVERYONE and ANYONE who has been deceived or violated by DISH/ECHOSTAR should file complaints with The Better Business Bureau, The Federal Trade Comission, and Consumer Affairs. In addition there is a website operated by a law firm that is encouraging those like us to come forth so strengthen their class action lawsuit against DISH. Hopefull the multiple complaints will sound off an alarm and something will be done. DISH/ECHOSTAR being put out of business and forced to refund thousands of consumers would be an excellent solution!!

By: crystal

crystal — Mon, 01 Mar 2010 19:00:37 +0000

I see I’m not the only one dish network is screwing. They refuse to give me my credit that’s showen on my bill in writing and I’m tryen to pay my bill. They also put other plans that I never aproved nor asked for. I called there corporate office EchoStar 303-723-1000 and a supervisor, Adrain told me that I couldn’t speak to her supervisor. She couldn’t help me so I’ve yet to solve the problem. Dish Network are a bunch of CROOKS and have been doing this since 2004. The government should have stepped in a long time ago. That goes to show you that under cover money runnes everything. 6 years if everybody would drop dish network they would have no choice but to go out of buisness. The F.B.I and the I.R.S needs to audit the directors and dish network and they will see how much they have stolen. Dish network have been using Illegal Buisness Practices period. I’m in Texas here’s a couple of places you can call.
Security and Exchange Commision (888-732-6585)
Atorney Genaral and Federal Trade Commision.

By: Robin Earl

Robin Earl — Fri, 19 Feb 2010 02:24:30 +0000

I am Filing a complaint with the Attorney Generals Office of North Carolina Department of Justice . The Consumer Protection Division of the Attorney General`s Office Enforces North Carolina`s consumer Law,which are aimed at preventing unfair or deceptive trade practices. They use the Consumer Complaints that are filed to learn about such practices Such as Dish Network . So file a Complaint in your State It is your Right so use it. I live in N.C. God Bless….

By: Paul Hultberg

Paul Hultberg — Wed, 17 Feb 2010 21:11:30 +0000

2/17/2010
Yesterday I recieved my bill from DISH network about the charges.I slepton it for the night to let it calm down but it still angers me slill when I think about the way I was treated by Dish employees.I first talked to a young man named Jason operrator number H5K after getting the run-a-round from him I asaked him to speek with the supervisor twice and bolth times my request was ignored he even went as far to talk trash about the conversation then he put me on hold then hung up on me .When I called back the second time I talked to a young lady named Lucy and after explaining everything to her I asked her for her supervisor she hung up on me as well.I finally talked to a supervisor named Neal and some head way was made. I still feel Dish should audit my account to see haw much I have overpiad.I have talked to friends and family across the United States and have reached the same conclussion,all of you and myself have had problems with Dish networks customer service and billing practices,Dish could give a dead rats behind about us the consumer all they want is the money.It is all about the dollar not us .

By: randy brown

randy brown — Wed, 30 Dec 2009 04:21:50 +0000

As a former employee of Dish, please allow me to offer my condolences. I used to handle all escalated customers who showed up in the lobby of our corporate offices and I can tell you that really, your best bet would have been to drive to Englewood. The â€œExecutive Escalationsâ€ person you spoke with was a glorified CSR in yes, gasp, a call center. I am glad that your problem is fixed.
Wow. For all you disgruntled Dish Network customers out there, it sounds like if your best course of action might by to hustle yourself out to Englewood, CO to lodge your complaint in person. Really nice. Although I canâ€™t say that Iâ€™m surprised at this revelation. After all, weâ€™ve been in Dish Network customer service hell for, hmmmâ€¦. Letâ€™s seeâ€¦ June, July, August, September, part of Octoberâ€¦ Four and half months!

Anyway, back to our own Dish Network problemsâ€¦ After having thought everything was settled on more than one occasion, only to have the rug yanked out from under us, I just logged into our account and saw that weâ€™ve now received a credit for last monthâ€™s Dish Home Protection plan. Now I can only hope that this ends up being a recurring credit, like itâ€™s supposed to be. The really frustrating thing is that I now have to keep track of this for the next year or so to make sure they donâ€™t renege.

By: Sandra

Sandra — Sun, 27 Dec 2009 18:04:38 +0000

@Sheryl #40
Ouch!!!

By: Jim Evans

Jim Evans — Sat, 26 Dec 2009 04:19:18 +0000

Pertaining to your paragraph # 40.
Dish Network also took funds out of my bank account without my approval for 3 months.
This is a major crime of fraud and records to prove this would win in a court of law.

By: Sandra

Sandra — Fri, 25 Dec 2009 19:37:10 +0000

Oh boy I am considering getting dish, but no offense you have to read the fine print which is what I did so I know about all of those fees and yes it is $5/xtra per month for the DVR, the installation is what is free. So in the future read your fine print. I do that on everything, I lost $200 like that one time, by not reading the fine print. It wasn’t with Dish though.

By: mike geers

mike geers — Fri, 25 Dec 2009 14:45:24 +0000

i signed up for dish yesterday and my flyer said 4 room free,free dvr,free install,when it was all said and done they tried to charge me an extra 5.00 a month for the dvr service. when i talked to Amanda a so called manager she said the service was free,then in the next breath said they were going to charge me 5.00 a month for the dvr service.i think this is a scam and i will contact the BBB on this matter.

By: Mike Williams

Mike Williams — Wed, 25 Nov 2009 02:18:58 +0000

what we should all do is to come togeather and ask the Attorney Generals Office ( Consumers Division ) to investigate and file a Class Action lawsuit against Dish for false advertising and breach of contract. And file the same Complaint against the sub contractor which are hundreds, and with hundreds of promo’s and all different it’s ALL Dish Networks Fault for allowing for so many different promo’s

By: ToVanna Vasser

ToVanna Vasser — Thu, 22 Oct 2009 00:50:41 +0000

I’m also just beginning to have a problem with Dish Network. I am recently new to Dish and just received my 6 month bill, when starting with Dish the selling me the “supposed” promotion going on in May that I was to get Classic Bronze 100 for 14.99 for 24 months by the gentleman that sold it to me. Back in May as soon as I received my first bill that seemed incorrect I called in and ask about my promo for 24 months and if 14.99 for 24 mos was correct the lady said yes that was correct. And over the the next 4 mos I spoke to other reps who can’t do anything. It seems the only way to prove the truth is a recorder as of 10/21. Now as of Oct I received my recent bill stating my promo is ending. And I am stuck wondering why! Everyone I spoke to has passed the phone to someone else and on to someone else. I got to Tim in the Executive office in Denver who claims that I never called in over the past 5mos at all to speak to someone in customer service! should I really expect anything different. My idea reading a lot of these comments is to get on my local news channel and complain something needs to be done Dish needs there dirty laundry aired, maybe a class action suit for a few million. They need to do a total revamp of everything customer service. I will be calling and recording again tomorrow.

By: Cheryl

Cheryl — Mon, 05 Oct 2009 13:28:05 +0000

Put in a complaint with the Better Business Business Bureau, you will be surprised how quickly Dish Network will get in contact with you and give you addresses and names to respond too. This is what I did and got satisfaction. It is really unprofessional how they pass you around from person to person.

By: Kris Rovnre

Kris Rovnre — Sat, 03 Oct 2009 02:42:57 +0000

I contacted customer service tonight to cancel my mothers subscription because she passed away yesterday. I explained the situation to the first rep and she said I would need to speak with a supervisor because I would need to provide P.O.A. paperwork. I said fine and was connected to a supervisor in the “loyalty” department by the name of Jesse. He asked me if I would like to transfer my mothers service to my home; I explained to him that I had my own service with another provider. He then asked me if I would consider it if he lowered the price. I told him I didn’t appreciate him trying to sell me my mom’s service the day after she passed and he said nastly “it was only two questions” and hung up on me. I called back and asked to speak with another supervisor or his supervisor. I was informed they had a chain of command and would have to connect me to another supervisor. I was connected to Stephanie and explained what had happened. She apologozied and said she would have to transfer me to the “executive” team. I was transferred to Michael and he said he would assist me with my request. He told me he would handle my mothers cancellation personally and would back date the cancellation after receiving my POA paperwork to today. When I asked him about the Jesse situation he was unaware of anything. So, I explained it again!!!! I informed me I thought it was TOTALLY inappropriate and unbusiness like to be trying to sell me my moms service and then to hang up on me. He said unfortunately there is nothing to be done becasue Jesse failed to make any notations on the computer (BIG SURPRISE) and I only have his name and not his employee number. I asked how hard could it be to locate a supervisor in the “loyalty” department with the name of Jesse??????? He said with a company the size of DISHNetwork it couldn’t be done?!?!?!?! I will be contacting the corporate office on Tuesday after I bury my mom on Monday. I can’t believe a supervisor of this company needs to solicatate business from a family member of a customer who passed away and who has service with another provider.

By: Sharon

Sharon — Mon, 21 Sep 2009 20:33:22 +0000

I have been a customer of Dishnet for over 1 year. I just had the most horrible experience today with their customer service department. I had made a payment arrangement with them and by my own error did not keep it. So, I called them back today to pay the additional month and become current with the next payment not due until next month. I spoke to someone from another country who refused to make the arrangement and demanded that I pay the next bill as well (her tone and inflection was extremely rude and offensive). I then asked ot speak to her supervisor. To make a long story short, she came back on the phone and pretended to be the supervisor. When I asked her for her code#, she then told me that she was the same person that I had spoken to and was going to get a supervisor for me. Then a man came on the phone (the accent sounded as if he were native to the Phillipines). He was not rude in his tone but was condescending by repeating what would need to be paid after accepting these past due payments. I spent about 45 or 50 minutes speaking to him before he accepted my offer of just paying for the two months today. (This is what I had asked originally). In total, I spent about an hour and a half on this phone call. I called back about two hours later to pay by phone and got another customer serivce rep who told me that the arrangement that I had made earlier was not acceptable and that I would also have to pay the new bill as well. When I asked to speak to a supervisor, he refused to allow that until I paid the past due and the new bill. When I kept asking to speak to the supervisor he kept speaking over me and stated that he could speak to me when I was ready to make the full payment and hung up. I called again and spoke to someone who stated that the system had been disabled to the point that no one could accept a payment less than the past due and the new bill. When I asked for the corporate office phone number I was told that I could only reach them by email and that there was no phone number to call them. (Of course, we know that this is a lie!) When I called the corporate office and explained my grievance, within five minutes, they took the past due payment over the phone and reconnected my service, and agreed that my next payment was to be received by 10/10/2009, as I had originally requested this morning. How difficult was that? I will be obtaining a new satellite service after 5/2010 (when my agreement ends).

By: Diane

Diane — Thu, 27 Aug 2009 19:24:42 +0000

Thank you so much for this website.
I had Dish installed last Sept.
The guy who installed my wiring inside my house basically destroyed my bedroom carpet, the thread got caught in the drill.
I have been dealing with, unsuccessfully, the company for that installs the Dish for northern NY.
I have sent them the pictures, estimate for a new carpet and the installers assessment of the damage repeatedly for almost a year. They wanted to just give me the money for the carpet and let me foot the bill for everything else.
They have basically been ignoring my phone calls now.
I called the 303 number and had a contact person in less the 10 mins. They are contacting the company themselves to find out what the problem is. The company that ruined my rug has 2 business day to let me know how they are planning to satisfy my claim.
If I do not get any satisfaction I will go to small claims court.
Rural areas are stuck with limited options but that does not mean we should settle for poor shoddy work that damages our homes.
I just got a phone call from the company. They have “lost” all my info and need a copy of everything I have sent to them at least 5 times before. ( I take this to mean they were going to ignore this claim, if they didn’t have a copy of it on file).
Just got another call, they will review with owner this evening and call me tomorrow.
I have received more phone calls from them today then I have in a year.
Will let you know what they have decided and what I will decide to do if they refuse to replace the rug.

By: Nikki

Nikki — Thu, 09 Jul 2009 00:30:14 +0000

Thank you so much for the information. It worked beautifully. I called Echo star basically said what you said , got put through to a man named Nathen. I explained the situation to him, long story short after about 10 minutes on the phone, he had reversed the charges, turned our service back on. He was so nice and very helpful. Thanks again for the insight.

By: Lois

Lois — Mon, 29 Jun 2009 21:26:10 +0000

I have had problems with Dish, too. It’s not the product that is bad but the so-called customer service, which is non-existent.

I like the product itself and have been using dish for about 5 years. I wanted to move my service to my new house, which I have arranged. But I am in a rental and cannot leave the old equipment at the rental house. Dish absolutely refuses to move the equipment. They say that’s my problem, but I can call a “retailer” and pay him $90 to remove it!

This is an outrage! This is the worst excuse for “customer service” I have ever come across–in a world of generally bad customer service. I spoke to a representative, a supervisor and the corporate office. Every one of them said they could do nothing about old equipment and that it was my problem.

Each said they “cannot” remove the equipment–which, of course, means they choose not to and to hell with the customer. Perhaps being an evironmentally responsible company would cut into their profits too much, to say nothing of their responsibility to the customer.

This is the way to run a company? They leave their equipment at every household where they have installed it and refuse to remove it! If nothing else, leaving their equipment creats a blot on the landscape and is environmentally irresponsible. And who is paying for this gross irresponsibility? The lowly customer, of course, who not only has to pay for it but cannot get a decent response to a request from the company.

If I had known about this outrageous behavior I would never have done business with Dish in the first place. Dish has shown that they care nothing for the customer once the sale is made.

For anyone who is interested, the CEO is Charles Ergen and the corporate address is Echo Star Satellite, PO Box 9040, Littleton, Colorado 80126. Everyone who wrote to this blog should fire off a letter to him about their lousy and irresponsible way of doing business.

By: Sheryl

Sheryl — Mon, 18 May 2009 17:34:50 +0000

Dish network charged my checking account $725.00 without my approval. I had the service for almost a year, and got behind on my bill and they had turned my service off. I had asked what I needed to do to have it restored and a representative just told me to pay my balance down and once the balance is paid in full, I could have it turned back on. At no time did they tell me I needed to return the equipment or I would be charged the $725 non-returned equipment fee. I called Dishnetwork and they stated that my contract stated if equipment is not returned they could automatically collect the funds from my account. I explained to them when I had spoke to a rep, they didn’t state anything to me about the fee and returning equipment when service is turned off. They said they would reverse the fee, but it would take 5-7 business days. Needless to say my account was overdrawn and they would not even send a fax to my bank stating the fees would be reversed in order for me not to get all the overdraft fees. They stated they did not send out letters or faxes. I would have to email the corporate office. They are not at all customer friendly and will rip-you-off if you let them. Beware of what is on your contract, read the fine print and remember to write down names and numbers. They don’t care what kind of grief they cause.

By: Leonard Bullock

Leonard Bullock — Fri, 15 May 2009 23:18:16 +0000

I just got off the phone with the corporate office to try to clarify an issue with the CSR who was trying to get me to sign a 2 year contract for Dish Tv. In his not to be understood Indian dialect, he told me I had to give him both my social security number, my credit card number, as well as the 3 digit security number in order to order TV service. I repeat, I was not hiring to be a part of the CIA or whatever, just TV. The lady from the corporate office, in very clear English language, made it very clear that they had to do a credit check on me before giving me the ability to watch the evening news. If I did not give them all the numbers, they would have to charge me $200 since they could not do their credit check. I asked her 5-6 more times to clarify what my social security number had to do with making an order. Same response—–They had to have it. I mentioned that I had never had anyone else, ever, in all my 60 years, require the SS number to make an order. She said, “Every company has their own policies, and that is ours.” I will definitely be getting the word out to any and all who will hear to beware of this company. Two of my children have recently signed up, and I hope they don’t get messed up in the process.

By: c colson

c colson — Wed, 29 Apr 2009 22:46:07 +0000

I have been a cust. of dish for many years. I left dish because of it’s upgrade status. Paying more money to upgrade then anyone that is signing up as a new cust. is paying for the same equipment. When I left they called me all the time with a wish you’d come back deals. After moving to a more rural area I again went with dish network. I was under a 2 year contract with them, After the contract was completed. I canceled the 2nd box and took off the insurance on the equipment that I was told was mine. They continued to bill me $5 a month for a box that had no phone line hooked to it. I called they said sorry and credited my acct. They told me that I did not have to return the box. I asked if they were sure and if this was going to come back to haunt me at a later date. (This all started over a year ago remember) They said absolutely not. This was done with and they were not sending a box. This was done though a cust. resolution team and they had to call me back with in 3 days or 72 hours . Imagine my relief when they called and sided with me and that it was finally over with. All the wasted hours on the phone being hung up on and tossed to one dept. then another it was not in vain. Well that lasted over 6 months. Then I noticed a $5 a month phone charge for no phone line hooked up to the box. I assumed that it was for the only box I had left and it did have a phone line hooked to it . This is how they charge me every month for pay preview. Threw my phone line. they said it was my main box. I reassured them that it was indeed hooked in for reason mentioned and they looked up my history and notes and said it was for the other box not returned. they reactivated it on their own in Dec. That still doesn’t explain why they have charged me that fee for longer then dec. or who gave them permission to do that. I finally said I had enough. Give me the credit I will send back your box . I will be looking for a new way to have cable or direct TV. I just referred a friend and we will no longer be using dish network. Looks like they got what they wanted another unsatisfied cust. who will be putting the word out about them. For every one that quits three more sign up, Well not for long. Consumers might be slow but were not stupid!!
Best of Luck Dish Network
C. Colson

By: Michele

Michele — Thu, 16 Apr 2009 03:20:37 +0000

Thanks for the phone number, however, I AM going to take them to small claims court for harrassment, etc.
But, in order to do that, I have to have a physical address to have the papers served. Can anyone out there give me their physical address so I can have them served? THANKS!