Comments on: Dish Network Customer Service Salvation (At Long Last) http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/ personal finance tips, tricks, and commentary Sat, 21 Nov 2009 18:35:25 -0500 http://wordpress.org/?v=abc hourly 1 By: F. Campbell http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/comment-page-1/#comment-134218 F. Campbell Mon, 17 Aug 2009 16:13:50 +0000 http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/#comment-134218 I wish I had found this site prior to signing up for Dish Network. What a nightmare. The installation guy came at 1:00 PM and did not leave intil after 11:00PM, he drilled a hole through the fireplace when installing the cable in an upstairs bedroom. Another guy came the next day to finish the installation as there were cables just hanging all over the house. The billing has been a nightmare. I did not sign the contract I was presented with on the first night of installation so am looking into getting rid of this whole thing. Have been told they would credit back a $79.99 charge that was made to my CC. Never told about the charge, supposedly this is paid to the retailer for setting up the account. If you're thinking of getting Dish Network, think twice! I wish I had found this site prior to signing up for Dish Network. What a nightmare. The installation guy came at 1:00 PM and did not leave intil after 11:00PM, he drilled a hole through the fireplace when installing the cable in an upstairs bedroom. Another guy came the next day to finish the installation as there were cables just hanging all over the house. The billing has been a nightmare. I did not sign the contract I was presented with on the first night of installation so am looking into getting rid of this whole thing. Have been told they would credit back a $79.99 charge that was made to my CC. Never told about the charge, supposedly this is paid to the retailer for setting up the account. If you’re thinking of getting Dish Network, think twice!

]]> By: Elton R.Bohanon http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/comment-page-1/#comment-116674 Elton R.Bohanon Fri, 25 Apr 2008 19:59:30 +0000 http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/#comment-116674 I just do not belive you guys exist, wow been having a problem with Dish Network for months. They promised 6 months of hd free if let them take the monthly payments out of my banking account, i agreed my payments wre so suppussed to be about 80 dllrs amonth. The first month they tok out 129.00 2nd 129.00 3rd 110.00. I called about four over a span of 3months asking them to give the deal first promised. They refused to let me talk to a supervisor and that was that, untill i read your article. Anal retentive you are the BomB. Called the Excutive Escalation at the number given for the corperate Offices and talk to Mr.Bill Watson, Problem solved. He honored my original agreement. Thank you so much for careing and shareing. godbless Elton I just do not belive you guys exist, wow been having a problem with Dish Network for months. They promised 6 months of hd free if let them take the monthly payments out of my banking account, i agreed my payments wre so suppussed to be about 80 dllrs amonth. The first month they tok out 129.00 2nd 129.00 3rd 110.00. I called about four over a span of 3months asking them to give the deal first promised. They refused to let me talk to a supervisor and that was that, untill i read your article. Anal retentive you are the BomB. Called the Excutive Escalation at the number given for the corperate Offices and talk to Mr.Bill Watson, Problem solved. He honored my original agreement. Thank you so much for careing and shareing. godbless Elton

]]> By: matt pacheco http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/comment-page-1/#comment-114524 matt pacheco Fri, 18 Jan 2008 18:14:47 +0000 http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/#comment-114524 i had a problem--got through to corprate customer service rep at echo hq--gentleman that i talked to solved my problen in two minutes--professional, courteous, and a breath of fresh air for his quick common sense. i had a problem–got through to corprate customer service rep at echo hq–gentleman that i talked to solved my problen in two minutes–professional, courteous, and a breath of fresh air for his quick common sense.

]]> By: Kelly http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/comment-page-1/#comment-113437 Kelly Mon, 26 Nov 2007 00:30:43 +0000 http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/#comment-113437 We are going to try the number you've listed now after one of the worst experiences dealing with their so-called "Customer Service" after they installed dish for our tenants, without permission from the building owners (us), without the tenants (or ourselves being home), after they drilled holes in our walls and ceilings and cut OUR antenna cable to our own apartment next to the tenant apartment, not to mention several other installation flubs. We are interested in filing a police report for trespassing and vandalism, and we are notifying as many people/organizations as possible after being hung up on, transferred multiple times, talked over, and basically being treated like crap for an illegal installation that was not okayed. AND, they can't even tell us who the local contractors were simply because the account is not in OUR name, and yet their policy is not to do any installations without prior consent from the owners, which they did NOT have. Their CSR's and Supervisors are rude, and they lie. Any further coporate information anyone has would be appreciated. What a headache after returning from being out of town for Thanksgiving. We are going to try the number you’ve listed now after one of the worst experiences dealing with their so-called “Customer Service” after they installed dish for our tenants, without permission from the building owners (us), without the tenants (or ourselves being home), after they drilled holes in our walls and ceilings and cut OUR antenna cable to our own apartment next to the tenant apartment, not to mention several other installation flubs. We are interested in filing a police report for trespassing and vandalism, and we are notifying as many people/organizations as possible after being hung up on, transferred multiple times, talked over, and basically being treated like crap for an illegal installation that was not okayed. AND, they can’t even tell us who the local contractors were simply because the account is not in OUR name, and yet their policy is not to do any installations without prior consent from the owners, which they did NOT have. Their CSR’s and Supervisors are rude, and they lie. Any further coporate information anyone has would be appreciated. What a headache after returning from being out of town for Thanksgiving.

]]> By: Amy http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/comment-page-1/#comment-87491 Amy Mon, 01 Oct 2007 20:02:41 +0000 http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/#comment-87491 Thank you, Thank you for posting your nightmare! After 2 weeks of fighting with Dish Network's USELESS Customer "service" I finally found your blog and called the Headquarters number (303-723-1000). One of the Executive Escalations reps fixed the problem in 30 seconds. Everyone - if you have any problems, just call 303-723-1000! Thank you, Thank you for posting your nightmare!

After 2 weeks of fighting with Dish Network’s USELESS Customer “service” I finally found your blog and called the Headquarters number (303-723-1000). One of the Executive Escalations reps fixed the problem in 30 seconds.

Everyone – if you have any problems, just call 303-723-1000!

]]> By: catherine rosenberger http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/comment-page-1/#comment-29594 catherine rosenberger Wed, 18 Oct 2006 01:14:06 +0000 http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/#comment-29594 some one still needs to go punch the greedy assholes in the face! some one still needs to go punch the greedy assholes in the face!

]]> By: catherine rosenberger http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/comment-page-1/#comment-29590 catherine rosenberger Wed, 18 Oct 2006 01:09:06 +0000 http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/#comment-29590 thank you thank you!!!! i just spent over a hour trying to get a$10 charge reversed (hard to believe a dish mistake) so called customer service wouldnt give me the corp.# so once again thank you. p.s. that was not my first time dealling with the same problem. thank you thank you!!!! i just spent over a hour trying to get a$10 charge reversed (hard to believe a dish mistake) so called customer service wouldnt give me the corp.# so once again thank you. p.s. that was not my first time dealling with the same problem.

]]> By: Ex DN Employee http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/comment-page-1/#comment-28247 Ex DN Employee Tue, 10 Oct 2006 06:01:49 +0000 http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/#comment-28247 As a former employee of Dish, please allow me to offer my condolences. I used to handle all escalated customers who showed up in the lobby of our corporate offices and I can tell you that really, your best bet would have been to drive to Englewood. The "Executive Escalations" person you spoke with was a glorified CSR in yes, gasp, a call center. I am glad that your problem is fixed. As a former employee of Dish, please allow me to offer my condolences. I used to handle all escalated customers who showed up in the lobby of our corporate offices and I can tell you that really, your best bet would have been to drive to Englewood. The “Executive Escalations” person you spoke with was a glorified CSR in yes, gasp, a call center. I am glad that your problem is fixed.

]]> By: Blaine Moore http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/comment-page-1/#comment-25438 Blaine Moore Thu, 21 Sep 2006 13:42:26 +0000 http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/#comment-25438 Whoo hoo, closure! Whoo hoo, closure!

]]> By: FMF http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/comment-page-1/#comment-25428 FMF Thu, 21 Sep 2006 12:24:11 +0000 http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/#comment-25428 Good for you. I hope my battle with Sears ends as well. ;-) Good for you. I hope my battle with Sears ends as well. ;-)

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