Comments on: Dish Network Customer Service Salvation (At Long Last) http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/ personal finance tips, tricks, and commentary Mon, 13 Feb 2012 18:22:18 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: andy g http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/comment-page-1/#comment-235732 andy g Wed, 13 Jul 2011 15:58:38 +0000 http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/#comment-235732 Soooo....just try and cancel your sevice with Dish Network! Dish Network has STOLEN $800 from me in the last two months. I could not afford the service...so they are are breaking my back with this stuff. Lets just pick on him while he's down. "I DO APPOLOGIZE SIR" IS GETTING REFRIGGINDICULOUS!!! Just because they have my account number. "I UNDERSTAND" means "we're still taking the money and there is nothing you can do about it." "Yes, our customer service guy lied about not charging your account...but we're keeping the money because we already have it." So..."SCREW YOU ANDY!!! HAHAHAHAHAHAHAHAAA!!!" Called the number in Englewood...got $350 back because they saw that my equipment was returned. But...not the nearly $400 in "final bill" items. All because I gave them my card number. I told them not to charge that card!!! I told them to SEND ME A BILL. Their response was I got an automated phone call even though it was to the wrong number. I am now calling the BBB and my bank as well as the FCC about unethical practices of Dish Netwrk. Soooo….just try and cancel your sevice with Dish Network! Dish Network has STOLEN $800 from me in the last two months. I could not afford the service…so they are are breaking my back with this stuff. Lets just pick on him while he’s down. “I DO APPOLOGIZE SIR” IS GETTING REFRIGGINDICULOUS!!! Just because they have my account number. “I UNDERSTAND” means “we’re still taking the money and there is nothing you can do about it.” “Yes, our customer service guy lied about not charging your account…but we’re keeping the money because we already have it.” So…”SCREW YOU ANDY!!! HAHAHAHAHAHAHAHAAA!!!” Called the number in Englewood…got $350 back because they saw that my equipment was returned. But…not the nearly $400 in “final bill” items. All because I gave them my card number. I told them not to charge that card!!! I told them to SEND ME A BILL. Their response was I got an automated phone call even though it was to the wrong number. I am now calling the BBB and my bank as well as the FCC about unethical practices of Dish Netwrk.

]]> By: Jim Goldenberg http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/comment-page-1/#comment-225602 Jim Goldenberg Tue, 10 May 2011 17:10:12 +0000 http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/#comment-225602 DISH Network customer service is worse than Comcast and that's saying a lot. I've been disputing costs since 3/2011 for a service that was suppose to be put on "Pause" the end of Feb., but according to their records I didn't call until the end of March, even though satillite service stopped in Feb. In a good faith effort I paid them $50 more than they said I owed and although the representive was authorized to take $50 more than I was owed he and his supervisor couldn't take off a token $10 dollars on what actually started out as a $68 disputed that has me owing them $150. Now I'm suppose to be on Pause, any bets on what my bill will be? DISH Network customer service is worse than Comcast and that’s saying a lot. I’ve been disputing costs since 3/2011 for a service that was suppose to be put on “Pause” the end of Feb., but according to their records I didn’t call until the end of March, even though satillite service stopped in Feb. In a good faith effort I paid them $50 more than they said I owed and although the representive was authorized to take $50 more than I was owed he and his supervisor couldn’t take off a token $10 dollars on what actually started out as a $68 disputed that has me owing them $150. Now I’m suppose to be on Pause, any bets on what my bill will be?

]]> By: Dan Busa http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/comment-page-1/#comment-211442 Dan Busa Wed, 23 Feb 2011 22:48:20 +0000 http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/#comment-211442 I do apologize for any trouble you folks have had contacting us or getting a resolution. I would like to announce that DISH Network is currently available on Twitter and Facebook. If you need anything live representatives will be a click away! I do apologize for any trouble you folks have had contacting us or getting a resolution. I would like to announce that DISH Network is currently available on Twitter and Facebook. If you need anything live representatives will be a click away!

]]> By: lola martin http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/comment-page-1/#comment-205332 lola martin Wed, 26 Jan 2011 00:48:40 +0000 http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/#comment-205332 feel for you.... at least it sounds like you got thru to a living person. It took me about 3 1/2 hours just to find a phone number that had human beings on it. Your deal sounds just about as bad as trying to get rid of the "FREE PROMO's" before they kick in and start charging $$$$. Also, might I add that it was much much easier making a phone call to the White House , and reaching an actual person than it was to try to contact any one who could help at Dish.(Fact!!) feel for you…. at least it sounds like you got thru to a living person. It took me about 3 1/2 hours just to find a phone number that had human beings on it. Your deal sounds just about as bad as trying to get rid of the “FREE PROMO’s” before they kick in and start charging $$$$.
Also, might I add that it was much much easier making a phone call to the White House , and reaching an actual person than it was to try to contact any one who could help at Dish.(Fact!!)

]]> By: Susan http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/comment-page-1/#comment-196212 Susan Fri, 10 Dec 2010 16:48:15 +0000 http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/#comment-196212 Thanks so much for the corporate phone number. I was pulling my hair out today because of the usual rote and irrelevant responses from three different English-as-a-Second-Language DISH reps, one of whom incorrectly removed my HBO/Showtime sign-on premium two weeks early. They all told me they could not reinstate it, even though it was their error, nor could they connect me with their supervisors or give me the postal address of someone at corporate who might address my problem. After listening to the WORLD'S WORST HOLD MUSIC (arrgghh) for about 15 minutes, I called the number you gave, was immediately transferred to a nice fellow named David who, with one stroke, fixed my problem, and offered me another premium. It's a shame a paying customer has to go to this extreme, but I'm glad they fixed the problem. Thanks so much for the corporate phone number. I was pulling my hair out today because of the usual rote and irrelevant responses from three different English-as-a-Second-Language DISH reps, one of whom incorrectly removed my HBO/Showtime sign-on premium two weeks early. They all told me they could not reinstate it, even though it was their error, nor could they connect me with their supervisors or give me the postal address of someone at corporate who might address my problem. After listening to the WORLD’S WORST HOLD MUSIC (arrgghh) for about 15 minutes, I called the number you gave, was immediately transferred to a nice fellow named David who, with one stroke, fixed my problem, and offered me another premium. It’s a shame a paying customer has to go to this extreme, but I’m glad they fixed the problem.

]]> By: M Sellers http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/comment-page-1/#comment-141391 M Sellers Sat, 27 Feb 2010 00:30:52 +0000 http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/#comment-141391 Dishnet Work are all liers, liers, they promise a rate that will never, go above what they quote during your contract and they charge more for the first bill.. No refunds to account for set up like quoted from sales person on phone. Installers make lots of damage and spend hours in your home..My exsperience has been horrible. They Lie do not go with this company. Calling and complaining does no good. It is in very small print on installation contract. Phone sales tell you what ever they want.. liers I say As you can see no one is happy... Dishnet Work are all liers, liers, they promise a rate that will never, go above what they quote during your contract and they charge more for the first bill.. No refunds to account for set up like quoted from sales person on phone. Installers make lots of damage and spend hours in your home..My exsperience has been horrible. They Lie do not go with this company. Calling and complaining does no good. It is in very small print on installation contract. Phone sales tell you what ever they want.. liers I say As you can see no one is happy…

]]> By: F. Campbell http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/comment-page-1/#comment-134218 F. Campbell Mon, 17 Aug 2009 16:13:50 +0000 http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/#comment-134218 I wish I had found this site prior to signing up for Dish Network. What a nightmare. The installation guy came at 1:00 PM and did not leave intil after 11:00PM, he drilled a hole through the fireplace when installing the cable in an upstairs bedroom. Another guy came the next day to finish the installation as there were cables just hanging all over the house. The billing has been a nightmare. I did not sign the contract I was presented with on the first night of installation so am looking into getting rid of this whole thing. Have been told they would credit back a $79.99 charge that was made to my CC. Never told about the charge, supposedly this is paid to the retailer for setting up the account. If you're thinking of getting Dish Network, think twice! I wish I had found this site prior to signing up for Dish Network. What a nightmare. The installation guy came at 1:00 PM and did not leave intil after 11:00PM, he drilled a hole through the fireplace when installing the cable in an upstairs bedroom. Another guy came the next day to finish the installation as there were cables just hanging all over the house. The billing has been a nightmare. I did not sign the contract I was presented with on the first night of installation so am looking into getting rid of this whole thing. Have been told they would credit back a $79.99 charge that was made to my CC. Never told about the charge, supposedly this is paid to the retailer for setting up the account. If you’re thinking of getting Dish Network, think twice!

]]> By: Elton R.Bohanon http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/comment-page-1/#comment-116674 Elton R.Bohanon Fri, 25 Apr 2008 19:59:30 +0000 http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/#comment-116674 I just do not belive you guys exist, wow been having a problem with Dish Network for months. They promised 6 months of hd free if let them take the monthly payments out of my banking account, i agreed my payments wre so suppussed to be about 80 dllrs amonth. The first month they tok out 129.00 2nd 129.00 3rd 110.00. I called about four over a span of 3months asking them to give the deal first promised. They refused to let me talk to a supervisor and that was that, untill i read your article. Anal retentive you are the BomB. Called the Excutive Escalation at the number given for the corperate Offices and talk to Mr.Bill Watson, Problem solved. He honored my original agreement. Thank you so much for careing and shareing. godbless Elton I just do not belive you guys exist, wow been having a problem with Dish Network for months. They promised 6 months of hd free if let them take the monthly payments out of my banking account, i agreed my payments wre so suppussed to be about 80 dllrs amonth. The first month they tok out 129.00 2nd 129.00 3rd 110.00. I called about four over a span of 3months asking them to give the deal first promised. They refused to let me talk to a supervisor and that was that, untill i read your article. Anal retentive you are the BomB. Called the Excutive Escalation at the number given for the corperate Offices and talk to Mr.Bill Watson, Problem solved. He honored my original agreement. Thank you so much for careing and shareing. godbless Elton

]]> By: matt pacheco http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/comment-page-1/#comment-114524 matt pacheco Fri, 18 Jan 2008 18:14:47 +0000 http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/#comment-114524 i had a problem--got through to corprate customer service rep at echo hq--gentleman that i talked to solved my problen in two minutes--professional, courteous, and a breath of fresh air for his quick common sense. i had a problem–got through to corprate customer service rep at echo hq–gentleman that i talked to solved my problen in two minutes–professional, courteous, and a breath of fresh air for his quick common sense.

]]> By: Kelly http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/comment-page-1/#comment-113437 Kelly Mon, 26 Nov 2007 00:30:43 +0000 http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/#comment-113437 We are going to try the number you've listed now after one of the worst experiences dealing with their so-called "Customer Service" after they installed dish for our tenants, without permission from the building owners (us), without the tenants (or ourselves being home), after they drilled holes in our walls and ceilings and cut OUR antenna cable to our own apartment next to the tenant apartment, not to mention several other installation flubs. We are interested in filing a police report for trespassing and vandalism, and we are notifying as many people/organizations as possible after being hung up on, transferred multiple times, talked over, and basically being treated like crap for an illegal installation that was not okayed. AND, they can't even tell us who the local contractors were simply because the account is not in OUR name, and yet their policy is not to do any installations without prior consent from the owners, which they did NOT have. Their CSR's and Supervisors are rude, and they lie. Any further coporate information anyone has would be appreciated. What a headache after returning from being out of town for Thanksgiving. We are going to try the number you’ve listed now after one of the worst experiences dealing with their so-called “Customer Service” after they installed dish for our tenants, without permission from the building owners (us), without the tenants (or ourselves being home), after they drilled holes in our walls and ceilings and cut OUR antenna cable to our own apartment next to the tenant apartment, not to mention several other installation flubs. We are interested in filing a police report for trespassing and vandalism, and we are notifying as many people/organizations as possible after being hung up on, transferred multiple times, talked over, and basically being treated like crap for an illegal installation that was not okayed. AND, they can’t even tell us who the local contractors were simply because the account is not in OUR name, and yet their policy is not to do any installations without prior consent from the owners, which they did NOT have. Their CSR’s and Supervisors are rude, and they lie. Any further coporate information anyone has would be appreciated. What a headache after returning from being out of town for Thanksgiving.

]]> By: Amy http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/comment-page-1/#comment-87491 Amy Mon, 01 Oct 2007 20:02:41 +0000 http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/#comment-87491 Thank you, Thank you for posting your nightmare! After 2 weeks of fighting with Dish Network's USELESS Customer "service" I finally found your blog and called the Headquarters number (303-723-1000). One of the Executive Escalations reps fixed the problem in 30 seconds. Everyone - if you have any problems, just call 303-723-1000! Thank you, Thank you for posting your nightmare!

After 2 weeks of fighting with Dish Network’s USELESS Customer “service” I finally found your blog and called the Headquarters number (303-723-1000). One of the Executive Escalations reps fixed the problem in 30 seconds.

Everyone – if you have any problems, just call 303-723-1000!

]]> By: catherine rosenberger http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/comment-page-1/#comment-29594 catherine rosenberger Wed, 18 Oct 2006 01:14:06 +0000 http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/#comment-29594 some one still needs to go punch the greedy assholes in the face! some one still needs to go punch the greedy assholes in the face!

]]> By: catherine rosenberger http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/comment-page-1/#comment-29590 catherine rosenberger Wed, 18 Oct 2006 01:09:06 +0000 http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/#comment-29590 thank you thank you!!!! i just spent over a hour trying to get a$10 charge reversed (hard to believe a dish mistake) so called customer service wouldnt give me the corp.# so once again thank you. p.s. that was not my first time dealling with the same problem. thank you thank you!!!! i just spent over a hour trying to get a$10 charge reversed (hard to believe a dish mistake) so called customer service wouldnt give me the corp.# so once again thank you. p.s. that was not my first time dealling with the same problem.

]]> By: Ex DN Employee http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/comment-page-1/#comment-28247 Ex DN Employee Tue, 10 Oct 2006 06:01:49 +0000 http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/#comment-28247 As a former employee of Dish, please allow me to offer my condolences. I used to handle all escalated customers who showed up in the lobby of our corporate offices and I can tell you that really, your best bet would have been to drive to Englewood. The "Executive Escalations" person you spoke with was a glorified CSR in yes, gasp, a call center. I am glad that your problem is fixed. As a former employee of Dish, please allow me to offer my condolences. I used to handle all escalated customers who showed up in the lobby of our corporate offices and I can tell you that really, your best bet would have been to drive to Englewood. The “Executive Escalations” person you spoke with was a glorified CSR in yes, gasp, a call center. I am glad that your problem is fixed.

]]> By: Blaine Moore http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/comment-page-1/#comment-25438 Blaine Moore Thu, 21 Sep 2006 13:42:26 +0000 http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/#comment-25438 Whoo hoo, closure! Whoo hoo, closure!

]]> By: FMF http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/comment-page-1/#comment-25428 FMF Thu, 21 Sep 2006 12:24:11 +0000 http://www.fivecentnickel.com/2006/09/21/dish-network-customer-service-salvation-at-long-last/#comment-25428 Good for you. I hope my battle with Sears ends as well. ;-) Good for you. I hope my battle with Sears ends as well. ;-)

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