Comments on: SimplyBunkBeds.com Misled Us (And I’m Not Happy) http://www.fivecentnickel.com/2006/09/21/simplybunkbedscom-misled-us/ personal finance tips, tricks, and commentary Sun, 22 Nov 2009 02:21:27 -0500 http://wordpress.org/?v=abc hourly 1 By: joyce curtis http://www.fivecentnickel.com/2006/09/21/simplybunkbedscom-misled-us/comment-page-1/#comment-132589 joyce curtis Tue, 23 Jun 2009 13:01:16 +0000 http://www.fivecentnickel.com/2006/09/21/simplybunkbedscom-misled-us/#comment-132589 Sitting here deciding what i should do after ordering bunk beds that were supposed to be delivered last friday. After reading all these complaints and calling and re-calling and being promised am e-mail witch i never received i am wondering if i should just call and cancel. My son and grandson are expected from Florida on thursday and we need them to have in time to put them together and put up. Our mattresses were delivered last saturday (from another company) but i get nowhere about when i can expect the beds. joyce 6/23 Sitting here deciding what i should do after ordering bunk beds that were supposed to be delivered last friday. After reading all these complaints and calling and re-calling and being promised am e-mail witch i never received i am wondering if i should just call and cancel. My son and grandson are expected from Florida on thursday and we need them to have in time to put them together and put up. Our mattresses were delivered last saturday (from another company) but i get nowhere about when i can expect the beds. joyce 6/23

]]> By: John http://www.fivecentnickel.com/2006/09/21/simplybunkbedscom-misled-us/comment-page-1/#comment-132264 John Mon, 08 Jun 2009 21:33:46 +0000 http://www.fivecentnickel.com/2006/09/21/simplybunkbedscom-misled-us/#comment-132264 Do not, repeat, DO NOT order from these folks. I placed an order 11:00 pm Friday night (Saturday Morning already Central time where the company is) and then realized I didn't want the item. The office is closed Saturday and Sunday so I called Monday lunch Pacific time the next business day which was still AM Central time and i was told the item had already shipped so I couldn't cancel. When I pointed out it was much less than one business day they said there was nothing they could do and that I will be responsible for the shipping cost. When I asked for the tracking information they said there wouldn't be a tracking number until Tuesday even though it had already shipped but they don't generate a number until the second day which is completely false of course. It was obvious on the phone that there is not interest in customer service or providing a good product here, simply an internet scam of selling poor quality chinese products at top dollar with no concern for the customer. Do not, repeat, DO NOT order from these folks. I placed an order 11:00 pm Friday night (Saturday Morning already Central time where the company is) and then realized I didn’t want the item. The office is closed Saturday and Sunday so I called Monday lunch Pacific time the next business day which was still AM Central time and i was told the item had already shipped so I couldn’t cancel. When I pointed out it was much less than one business day they said there was nothing they could do and that I will be responsible for the shipping cost. When I asked for the tracking information they said there wouldn’t be a tracking number until Tuesday even though it had already shipped but they don’t generate a number until the second day which is completely false of course. It was obvious on the phone that there is not interest in customer service or providing a good product here, simply an internet scam of selling poor quality chinese products at top dollar with no concern for the customer.

]]> By: Chris http://www.fivecentnickel.com/2006/09/21/simplybunkbedscom-misled-us/comment-page-1/#comment-126721 Chris Wed, 19 Nov 2008 21:04:35 +0000 http://www.fivecentnickel.com/2006/09/21/simplybunkbedscom-misled-us/#comment-126721 I am so glad that I read these comments I was just about to order something and with the economy the way it is we can not afford a bad consumer experience. Thank You Thank You. Chris I am so glad that I read these comments I was just about to order something and with the economy the way it is we can not afford a bad consumer experience. Thank You Thank You. Chris

]]> By: MICHELE http://www.fivecentnickel.com/2006/09/21/simplybunkbedscom-misled-us/comment-page-1/#comment-126656 MICHELE Sat, 15 Nov 2008 17:31:01 +0000 http://www.fivecentnickel.com/2006/09/21/simplybunkbedscom-misled-us/#comment-126656 I ALSO ORDERED BUNKBEDS, (FULL WITH TWIN ON TOP), FROM THIS COMPANY BUT I ONLY ORDERED 1 SET AND RECEIVED 2 THEREFORE I WAS CHARGED FOR THE 2 SETS. I HAVE BEEN TRYING FOR 2 WKS TO GET THIS STRAIGTENED OUT AND MY SET IS STILL SITTING WAITING TO BE PICKED UP. I KEEP GETTING THE RUNAROUND FROM THESE FOLKS EVERY TIME I CALL THEM. TELLING ME THEY WILL EMAIL WHEN THEY GOT IT FIXED AND NOTHING IS BEING DONE. IN THE MEANTIME I HAVE TO PAY FOR THE EXTRA THAT THEY WON'T COME AND PICK UP. I WILL NEVER ORDER FROM THESE GUYS AGAIN. I HAVEN'T EVEN ATTEMPTED TO PUT TOGETHER THE OTHER BUNKBED, BUT AFTER SEEING ALL THESE COMMENTS, I AM NOT SURE THAT I WANT TO. I ALSO ORDERED BUNKBEDS, (FULL WITH TWIN ON TOP), FROM THIS COMPANY BUT I ONLY ORDERED 1 SET AND RECEIVED 2 THEREFORE I WAS CHARGED FOR THE 2 SETS. I HAVE BEEN TRYING FOR 2 WKS TO GET THIS STRAIGTENED OUT AND MY SET IS STILL SITTING WAITING TO BE PICKED UP. I KEEP GETTING THE RUNAROUND FROM THESE FOLKS EVERY TIME I CALL THEM. TELLING ME THEY WILL EMAIL WHEN THEY GOT IT FIXED AND NOTHING IS BEING DONE. IN THE MEANTIME I HAVE TO PAY FOR THE EXTRA THAT THEY WON’T COME AND PICK UP. I WILL NEVER ORDER FROM THESE GUYS AGAIN. I HAVEN’T EVEN ATTEMPTED TO PUT TOGETHER THE OTHER BUNKBED, BUT AFTER SEEING ALL THESE COMMENTS, I AM NOT SURE THAT I WANT TO.

]]> By: Wendy http://www.fivecentnickel.com/2006/09/21/simplybunkbedscom-misled-us/comment-page-1/#comment-124697 Wendy Wed, 24 Sep 2008 23:43:24 +0000 http://www.fivecentnickel.com/2006/09/21/simplybunkbedscom-misled-us/#comment-124697 Wish I would have seen this site before placing my order in August. The bed I ordered was discontinued...only found this out because of my persistence. Finally, 10 days after I ordered, I spoke with a manager who told me he would cancel and credit the order. Here I am a month later, just received an email from Simplybunkbeds.com stating that my order is STILL open and will remain open unless they hear from me within 48 hours. Oh, and by the way, they have yet to credit my account for this bunkbed. Buyer beware!!! Wish I would have seen this site before placing my order in August. The bed I ordered was discontinued…only found this out because of my persistence. Finally, 10 days after I ordered, I spoke with a manager who told me he would cancel and credit the order. Here I am a month later, just received an email from Simplybunkbeds.com stating that my order is STILL open and will remain open unless they hear from me within 48 hours. Oh, and by the way, they have yet to credit my account for this bunkbed. Buyer beware!!!

]]> By: Scott http://www.fivecentnickel.com/2006/09/21/simplybunkbedscom-misled-us/comment-page-1/#comment-124593 Scott Sun, 21 Sep 2008 02:48:22 +0000 http://www.fivecentnickel.com/2006/09/21/simplybunkbedscom-misled-us/#comment-124593 Came across this site and given our own bad experience with SimplyBunkbeds, I had to weigh in. We ordered the Ethan wood bunkbed set and had nothing but problems. The first shipment had no hardware or directions. The hardware and directions sent later had the wrong washers. We had to e-mail photos of what they had sent us to solve that problem. Building the bed set we found that the ladder was to short to be attached to the bottom bunk. We e-mailed some more photos. They tried to fix this by sending us another ladder set, which was no different in length from the first. Then another ladder set, which was the same story. After many back and forth e-mails, they agreed to reimburse us for part of our order cost, and they sent us a whole new bed set. That bed set too had quality issues (and some damage in shipping), but we were able cobble everything we had from them together to make what is actually a very nice looking bed. But, what a hassle. I chalk it up to a huge lack of quality control at the manufacturer's end. Came across this site and given our own bad experience with SimplyBunkbeds, I had to weigh in. We ordered the Ethan wood bunkbed set and had nothing but problems. The first shipment had no hardware or directions. The hardware and directions sent later had the wrong washers. We had to e-mail photos of what they had sent us to solve that problem.

Building the bed set we found that the ladder was to short to be attached to the bottom bunk. We e-mailed some more photos. They tried to fix this by sending us another ladder set, which was no different in length from the first. Then another ladder set, which was the same story. After many back and forth e-mails, they agreed to reimburse us for part of our order cost, and they sent us a whole new bed set. That bed set too had quality issues (and some damage in shipping), but we were able cobble everything we had from them together to make what is actually a very nice looking bed. But, what a hassle.

I chalk it up to a huge lack of quality control at the manufacturer’s end.

]]> By: Emile http://www.fivecentnickel.com/2006/09/21/simplybunkbedscom-misled-us/comment-page-1/#comment-119948 Emile Thu, 31 Jul 2008 20:54:16 +0000 http://www.fivecentnickel.com/2006/09/21/simplybunkbedscom-misled-us/#comment-119948 Just bought a L-shaped bunkbed from SimplyBunkBeds for $1200 and what a ripoff! Very poor quality, extremel poor fit and finish and it only cost 5 times more than a decent Walmart bunk bed of superior quality!....They gave me half their profit back after a few phone calls and e-mails, but I am still seething at the overpriced junk they pass off as "Superior". Off course they won't publish my review of the bed on their website, but I certainly would never deal with these guys again! Just bought a L-shaped bunkbed from SimplyBunkBeds for $1200 and what a ripoff! Very poor quality, extremel poor fit and finish and it only cost 5 times more than a decent Walmart bunk bed of superior quality!….They gave me half their profit back after a few phone calls and e-mails, but I am still seething at the overpriced junk they pass off as “Superior”.

Off course they won’t publish my review of the bed on their website, but I certainly would never deal with these guys again!

]]> By: Daytonscott http://www.fivecentnickel.com/2006/09/21/simplybunkbedscom-misled-us/comment-page-1/#comment-25442 Daytonscott Thu, 21 Sep 2006 14:18:53 +0000 http://www.fivecentnickel.com/2006/09/21/simplybunkbedscom-misled-us/#comment-25442 We had our own bunk bed order fiasco this summer. We were sent the right headboards, but rails from an older version of the same model. The headboards had three holes for hardware at each joint, the rails four. Took us about a month to convince everyone up the chain that we could count. The trouble is all the layers in these transactions: the retailer (a local company in our case--these things don't just happen in the internet) sells via drop-shipment from the "manufacturer" who is really an importer in California getting merchandise from a factory in Asia. There are many opportunities for information to get garbled in a global economy. We had our own bunk bed order fiasco this summer. We were sent the right headboards, but rails from an older version of the same model. The headboards had three holes for hardware at each joint, the rails four. Took us about a month to convince everyone up the chain that we could count. The trouble is all the layers in these transactions: the retailer (a local company in our case–these things don’t just happen in the internet) sells via drop-shipment from the “manufacturer” who is really an importer in California getting merchandise from a factory in Asia. There are many opportunities for information to get garbled in a global economy.

]]> By: Andy http://www.fivecentnickel.com/2006/09/21/simplybunkbedscom-misled-us/comment-page-1/#comment-25440 Andy Thu, 21 Sep 2006 13:54:40 +0000 http://www.fivecentnickel.com/2006/09/21/simplybunkbedscom-misled-us/#comment-25440 Thanks for the heads up. Andy Thanks for the heads up.

Andy

]]> By: FMF http://www.fivecentnickel.com/2006/09/21/simplybunkbedscom-misled-us/comment-page-1/#comment-25439 FMF Thu, 21 Sep 2006 13:43:38 +0000 http://www.fivecentnickel.com/2006/09/21/simplybunkbedscom-misled-us/#comment-25439 Remind me never to sell you anything. Remind me never to sell you anything.

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