I spent a bit of time the other day figuring out how to dispute a credit charge from within the Citibank online interface. Guess what? It turns out that you can’t. As I noted yesterday, we’ve been having a devil of a time straightening out a botched order from SimplyBunkBeds.com, and I finally ended up disputing the charge to put some pressure on them. I’ve done this before through Chase’s online interface, but when I went looking for the proper link on the Citibank web site, I couldn’t find it. Rather, I ended up having to call it in. And while I was talking to the CSR, I learned that phoning in is the only way to dispute a charge on your Citicard. So if you ever need to dispute a charge with Citibank, don’t waste any time logging in to their website. Rather, whip out your card and start dialing the number on the back.
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