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Dish Network Customer Service Salvation (For Real This Time?)

Written by Nickel - 108 Comments

Before I jump in on the topic at hand, I thought I’d highlight an interesting little tidbit from a commenter who claims to be a former Dish Network employee:

As a former employee of Dish, please allow me to offer my condolences. I used to handle all escalated customers who showed up in the lobby of our corporate offices and I can tell you that really, your best bet would have been to drive to Englewood. The “Executive Escalations” person you spoke with was a glorified CSR in yes, gasp, a call center. I am glad that your problem is fixed.

Wow. For all you disgruntled Dish Network customers out there, it sounds like if your best course of action might by to hustle yourself out to Englewood, CO to lodge your complaint in person. Really nice. Although I can’t say that I’m surprised at this revelation. After all, we’ve been in Dish Network customer service hell for, hmmm…. Let’s see… June, July, August, September, part of October… Four and half months!

Anyway, back to our own Dish Network problems… After having thought everything was settled on more than one occasion, only to have the rug yanked out from under us, I just logged into our account and saw that we’ve now received a credit for last month’s Dish Home Protection plan. Now I can only hope that this ends up being a recurring credit, like it’s supposed to be. The really frustrating thing is that I now have to keep track of this for the next year or so to make sure they don’t renege.

Published on October 10th, 2006 - 108 Comments
Filed under: Customer Service

About the author: is the founder and editor-in-chief of this site. He's a thirty-something family man who has been writing about personal finance since 2005, and guess what? He's on Twitter!

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108 Responses to “Dish Network Customer Service Salvation (For Real This Time?)”

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  1. 1
    Howard Luken Says:

    I am trying to find a California mailing address for Dish Network since I can’t sue Echostar here in small claims, Los Angeles. I am sick of their crap but now see advertising all over this site for DISH NETWORK! Ive tried calling Echostar in Colorado and only got from them another demand I refund them the refunds they gave me after cancelling their service and getting continued demands for ever increasing billings for service I didn’t have and didn’t owe.
    How does one get satisfaction from a Company like Echostar and Dish Network? I cancelled service because it sucked. They made me wait for a UPS box to send back their dish parts, which they make the customer take down off the roof and I UPS’d it back and have the tracking number as proof. I had paid off the last month and thought everything was done. After several weeks they illegally debited almost $100 from my account long after having cancelled service for the dish parts they can’t find. Then I began receiving BILLING for service I didn’t have for months, eventually the billing added up to $500 FIVE HUNDRED DOLLARS for nonexistant service. This after dozens of calls to their offshore “customer service” probably located in New Delhi INDIA… I was finally able to convince someone in Calcutta to refund my money and saw a $100 refund and another $300 plus refund for my grief they put me through. I though how wonderful, a company that actually gives money to its dissatisfied customers. Instead after several more calls and several more billings demanding the now $500 from me that I didn’t owe I found the number for Echostar in Colorado. They had me on the phone on hold for a while and then came back saying the refunds were incorrect and they had given me back over $500 which of course they hadn’t. After a while longer on hold they demanded I give them back the second refund of the $300 plus. I said stop sending me billing demands for service I don’t have and stop demanding I return refunds they sent me, correct or incorrect. A multibillion dollar company wants me to refund them after all this grief? Don’t think so. So what happens? I get a collections letter from the CBE Group demanding $349.61 that I don’t owe them, Dish Network or Echostar or they will send it to the credit agencies. INCREDIBLE. I tried to sue in small claims here in Los Angeles and was told it has to be a local mailing address for service. They have you over a barrel as to how to sue them without hiring a lawyer or suing in Colorado. Does anyone have a local California mailing address for Dish Network? I am suing regardless, just on principle since they’ve done this to me.
    Howard Luken

  2. 2
    Troy Says:

    Nickel, your retailer was the original problem. I hate to say that about another retailer, but it is true in you case. It would have taken one call from him to resolve your problem. I am a retailer, and invite you to contact me through my e-mail so I can explain more thoroughly. The e-mail address is also my very small (and outdated) website, but should suffice to authenticate me…lol. In addition, there were a few comments on the other postings about this situation that could have been as easily reloved, Fred for instance, had a movie channel charged on his bill, then removed it but was charged $5. This was a csr mistake as he “most likely” had 3 months free of the movie channel, and they do NOT charge to remove promotional channels…I’m not even gonna attempt to answer all the complaints, but I WILL point out over 50% were from customers that did NOT use a local retailer, thus they had no local number for service…a very important part to have.

  3. 3
    Troy Says:

    Good luck with that suit…did you forget the contract you signed? Seems alot of people do, and then wind up saying something like “Well no-one reads all that small print” when in court. I’d recommend you re-read your contract and then consult with an attorney, usually the first visit is free.
    If you ordered your system from a local retailer, that is your point of contact, if not then the last line of your contract is:
    Contact Information. You may reach DISH Network by e-mail at feedback@customermail.dishnetwork.com, or write us at DISH Network, P.O. Box 9033, Littleton, CO 80160. Please do not send payments to this address.
    I honestly don’t mean to sound as sarcastic as I am coming across, but it looks like the amount due is your cancellation fee…

  4. 4
    nickel Says:

    Troy: Thanks for your response. I find it interesting that you lay these problems at the feet of my local retailer, but then go on to say that everyone else’s problems are because they didn’t use a local retailer. Based on my experience (and I’m the one that lived it) the retailer wasn’t blameless, but Dish itself was horrendous.

  5. 5
    George Maska Says:

    I have a somewhat different experience with Dish. I signed up for a model 942 HD DVR receiver. It can only receive a few Hd channels. It became obsolete as soon as it was installed. Dish wants another $150 on top of the $250 non-
    refundable deposit for the lease of the 942 DVR to provide me with a newer receiver that can receive all the HD channels. Some of the Reps at Dish are rude. The reps at Executive Resolution are idiots. And yes, they all say READ the fine print. You’re on the hook forever.

  6. 6
    Manny Says:

    I am new customer to Dish network, i have it for 5 days. I signed for month to month and with the 29.99 plan. now that i want to cancel it, they were telling me that i’ve signed an 18 month contract with them which absolutely a lie. They said they will send the contract that i signed within 10 days. It was made over the phone and not signed a contract, how is it possible? How’s the contract be made?? i have to pay cancellation fee of $240.00 and said it will be automatically be deducted from my account on the bank. This is very upsetting. Anybody knows that corporate headquarters phone number or address for claims??

  7. 7
    Kristi Johns Says:

    Where was everyone 6 days ago? I made the terrible mistake of purchasing DishNetwork, ugh. I had to pay hundreds of dollars and purchase the DVR as my recently divorced-status, i.e. finances preventing me from leasing the equipment. Now I am stuck with that huge expense, and daily outages. It’s horrible. And the customer service people are so very rude, at least the ones I’ve talked to. Today my cable is actually working (whew!) except for Channel 20 which on a daily basis for hours at a time says “sorry for the interruption. No need to call us. We are aware that this TV station is temporarily unavailable….blah blah.”

    Any suggestions? Encouragements? Help! Try to give me a little hope because I’m “stuck” financially with this choice of DishNetwork, at least for a while. Thanks, Kristi CO

  8. 8
    Kristi Johnson Says:

    Follow-up from prevous e-mail above. My heart goes out to you Manny. I think Dish Network was a huge mistake for me too.

    Does anyone know PHONE NUMBERS we can call? I’m afraid the e-mails and customer service calls just get “lost” or filed away, if you know what I mean.

    Who can we contact where we might get results?

    An e-mail above, Howard, how did you locate an actual phone # and reach someone who finally provided you with a refund?

    THANKS!! e-mail me back at: kristanner4@msn.com

  9. 9
    Norma Says:

    I recently had a problem with DishNetwork billing. It’s long story, so I won’t go into it all. Let’s just say that I have never a such a problem just PAYING A BILL.

    I wrote to:

    Mr. Charlie Ergen, CEO
    DISH Network Corporate Headquarters
    9601 South Meridian Boulevard
    Englewood, Colorado 80112

    Someone responded from the “Dispute Resolution Department” within two weeks and left a phone number on my answering machine. I am returning her call on Monday, April 30th. We will see….


  10. 10
    Mary Ann Says:

    I too was a victim to the scam of Dish Network. I stupidly went for a bundle deal with Embarq. Our phone company here. I was to get phone, high speed internet and Dish Network for $89 a month. I willingly signed the 18 month agreement because this was going to save me alot of money.
    The day dish was installed, it went out 10 minutes after the technician left and was never right. This was Jan 31 2007. We could not watch television because it was constantly losing the signal. The technician came back in March and went up in the attic and pulled a wire. When he did that it pulled the dish box and our vcr onto the floor from our 4 feet tall television. That could not have been good for them.
    My bills were never $89. One was $220, the next $173 and the last straw was $183. Plus I was being billed seperately from Embarq and Dish for the same service! So, as you can see I was not saving anything.
    I had cable reconnected last week and Dish is suppose to be mailing me boxes to mail their equipment back to them. I called today to see where the boxes were. They told me I had not been a customer since November of 2005. LOL. I was a brand new customer in Jan of 2007. Never had Dish before. They also told me my boxes had been mailed to Rome. I said Rome Italy? No, Rome Nebraska. I live in Ohio and they are being mailed from Ohio. That just goes to show you the lousy service I was getting. They offered to send a technician to solve the signal issue again if I paid $49. I was still under the 90 day guarantee but they still wanted to charge me. I thought cable was bad until I got Dish Network!

  11. 11
    garrett Says:

    I have a month to month that was supposed to be 19.99 on the deal. First bill is like reading a puzzle with strange excessive charges I had not agreed to let alone discussed. I’m being charged 34.99 / month and have to fight to get the $100.00 bonus discount paid $10.00 per month.
    Best way to bring pressure on these people is a “complaint of fraud” letter with documentation to Federal Trade Commision and the Federal Communication Commission. A letter to any and all Better Business Bureau would not hurt. Scream fraud!! Garrett CA

  12. 12
    Howard Luken Says:

    I won in small claims court in Los Angeles against Dish Network and Echostar Communications. I was awarded $500 for my troubles with this awful company and a month later Dish Network appealed the ruling. Seems they would rather spend thousands defending the indefensible rather than pay what they owe to someone who they treated so badly to begin with.
    After fighting with them and their terrible “customer service” which is basically somebody in India reading a prepared bunch of nonsense and after finally receiving a refund for their having stolen from my account after I had cancelled service and after their trying to extort somewhere between $500 and $1000 depending on what computer they were looking at by billing me for services never rendered… after all that and getting bitch slapped in court they still will waste time, money and their employees time by trying to appeal this award to me. I cant imagine them sending lawyers to Superior court this time as opposed to the angry supervisor who knew nothing about the case the first time around and who made insulting remarks about me before the judge. But I must assume that a billion dollar corporation can’t stand having a former customer of theirs who they treated like shit actually get any satisfaction or justice. Not the corporate way to actually have real “customer service”. Instead they deal in what George Carlin refers to as “customer service” where they bend the customer over and ream them up the rearend. Screw Echostar Communications, Dish Network and all corporate scum. I won. Period.

  13. 13
    Howard Luken Says:

    There, I said my piece. Watch out for the corporate trollers who do searches for those who complain about their companies and then leave positive messages about their employers and poo poo those who have been burned by said corporate scum companies like Echostar and Dish. These individuals only contribute more lies and propaganda which slowly destroys a nation and “We the people”.

  14. 14
    Darrell Castor Says:

    I will not be renewing with you when my contract expires as you took the RFD channell off two weeks after I set my account up and that was the only reason I wanted your service.
    Darrell Castor

  15. 15
    nickel Says:

    Darrell: You do realize that I’m not Dish Network, don’t you? I’m just a guy with a website.

  16. 16
    Cynthia Says:

    ha…i am not alone wow….How do they get away with this I wonder? How do we start a class action suit?

    I called them just this morning and inquired about this 66 dollar charge from my bank account. To make a long story short they told me i agreed to it in the residential agreement and i basically had them point it out to me and they couldnt they kept trying though. And yelled at me. YELLED….can you imagine…

    And refuse to give me back my money that I NEVER AUTHORIZED THEM TO TAKE, NOT EVEN IN THE SMALL PRINT so forget everyone who says i signed anything with the small print saying they could access my account at any time…I DID NOT…
    Now reading everyone’s comments I FEAR THEM and my bank account….I AM GONNA TELL EVERYONE I MEET, EVERYONE I TALK TO, every single transaction about DISH NETWORK and know that I am getting justice. My goal is to shut them down….who’s with me?

  17. 17
    Michael Says:

    Ditto, Ditto, Ditto, Ditto to what all of you have wrote. I have only had the service for two weeks but only been working a couple of days and hold my breath each time I turn it on. I soent a lot of time off from work waiting for someone to show up when – Guess What? – no phone call or no one showing. Now the bill problem and their false advertising. I have faxed a Executive Resolution Team Member a copy of the ad that I purchased from as he told me (Of course another expense for Long Distance). He told me he would call me back the next day which is today and guess what – no call back. He did give me a number and it says to leave a message but – Guess What? – His email box is conveniently full and no message can be left. All of this has cost me hundred’s of dollars! Why does no one at Dish Network care? Just one person that cares would be so nice. Please someone give me a solution. I just want a nice working system and what I am suppose to pay – that is not to much too ask! I am not asking for something for nothing which is the way they treat you. I think their philosophy is to ignore you long enough that you just give up and stay with bad service and higher prices than advertised.

  18. 18
    Tim Morrill Says:

    I’m one of the many being harassed by Dish Network. After cancelling the service in Jan. 2007, ater enduring the required 2yrs. of service, they put an unauthorized charge on my credit card, supposedly something to do with return of equipment, which I sucessfully disputed.

    Now they keep sending e-mails and bills. I informed them in January, at the time of my cancellation that they were welcome to come and get their equipment at any time. In addition, I have offered to take the equipment to any local retailer within 25 miles. Its late August and the harassment still continues. Anyone else in the Panama City, Florida area having similar problems?

    Reply to timsr64@yahoo.com

  19. 19
    Howard Luken Says:

    So I appeared at Dish Network’s appeal of my $500 court award against them this past Tuesday. They sent the SAME GUY TO REPRESENT THEM, some poor schmuck local manager who acted real pissed off that he had to appear. He did the exact same thing as last time. He produced screen captures of their computer showing alleged refunds they made but could show no proof that my bank actually had them which they could have easily requested from said bank. He ignored the fact that they attempted extortion by billing me for service long after I cancelled to steal back said nonexistant refunds. Unfortunately there was no judge, only a local attorney who was appointed as a temporary judge in Santa Monica. She didn’t have a clue what to do and ended up misunderstanding the entire thing. She heard an amount around $350 and changed the award amount from $500 basically screwing me out of $150 dollars. Whatever amount, I WON THE APPEAL AND NOW DISH/ECHOSTAR OWES ME $399 [includes court costs]. Now as for collecting from them… that will take time but I will get it eventually. DISH CAN LOSE IF YOU PURSUE THEM. THEY ARE CORPORATE SCUM.

  20. 20
    frankkaric Says:

    A letter I sent to corparte…probably won’t even get read!……….

    It’s a week before the season starts, and the anticipation is growing…I can’t wait to see my favorite team play cause now I have Dish Network and an HD setup…..I get onto the computer to order the NFL Sports package because I see that the only team I care about watching is not covered on any of my 200+ channels. But no big deal, I have a dish now…everyone knows that a dish gets you all the games you want…I mean that is the best thing about having HD…….or so I thought. To my surprise and dismay you offer no NFL season ticket type package. I really couldn’t believe it!…I thought maybe I missed it…I mean you have NHL NCAA NBA MLB and even…British Soccer??!! But no NFL…WHY? So I called your “Award Winning Customer service representatives”….in the PHILLIPINES!!….After repeated requests for an American or at least English speaking representative that could understand what I was asking about I finally derived that he said Dish Network does not offer any NFL Package….but may be going through negotiations with a provider for the games. Then he began Trying to tell me to check all my other channels for the games after I already told him I did and they were not there. He would not give me anymore details on the possibility of NFL coverage, or elaborate whatsoever. After asking again for a US based call center I was given a lecture on how he understood me perfectly and knew the company and it’s products and was perfectly capable of assisting me….Yea right….And I never got a US contact number.
    This is not the first time I have had issues with Dish Network’s “customer (no) service”. Technical help was a complete nightmare with a foreign representative. And trying to call again during normal business hours made no difference…..still got a foreign country.

    So It now appears to me that Dish Network is one of these companies that suckers you in with great looking offers and free gifts, (which I still have not received…Representitive’s said it is another company and the can’t do anything). And dazzles you with commercials about their award winning customer service. Then when you are trapped in a contract the lights come on and reality sets in. Outsourcing calls saves a lot of money I’m sure and it sure was a surprise to find that such a huge American pastime as football was not offered in a package like the, I’m sure, hugely popular British Soccer package. I wonder what other surprises you have in store for me through the remainder of my contract?

    I am not a hard guy to please. I am old fashioned and am all about how I am treated from the businesses I pay for service. I would pay more and accept less just to be treated like I mattered and they were glad to have my business. Great Customer sevice causes me to feel loyal to a company and when I feel that they wouldn’t even need a contract, because they would keep my business. But now Dish Network seems to be one of those companies that make their money by trapping customers into contracts instead of gaining buisness though quality service and support. Being a very large company does not preclude you from achieving these standards. Of course it is not the easiest route, but money doesn’t follow you to the grave…your reputation, and the memory of how you have treated others does

    I Truly hope this is just a hiccup in the growing process of this company. I hope My initial impression of your company is proven wrong. I hope that this message is not just buried in the every day corporate melee of mail and messages or I am sent some canned response…but I guess that will give me my answer. I have many choices for Television providers just as the rest of America…and whatever corners you cut now ( Outsourcing calls) may increase your profit now…but it WILL catch up to you. You reap what you sew.

    For now I guess I will just find a friend with DirectTV to spend Sundays with.

    Thank you for your time,

  21. 21
    Yaakov Says:

    There are companies that respond to complaint letters written to federal and state government agencies or to consumer affairs bureaus. Has anyone had any luck writing them in regards to DISH. I’m on my fifth or sixth “new” receiver since July.

  22. 22
    DrewBear Says:

    Customer service with DishTv is a total nightmare and probably the worst I’ve ever experienced. I am so sorry I decided to make the switch to DishTV. Be sure to take all prescribed blood pressure meds before calling them – you’ll need it!

    You CAN’T understand a word they say. Half or more of my calls were wasted by saying, “excuse me, I can’t understand you”. Several times I asked to be transferred to someone I could actually understand. What a joke.

    They can’t get an order straight to save their lives no matter how many times you confirm the order. Was no surprise when the installer arrived at the wrong time and with the wrong equipment and with wrong information. Of course, to get that corrected, they want MORE FEES. Hide all former cable or satellite equipment – they’ll borrow parts and pieces leaving you owing the former company for missing parts.

    Charges…. oh my! We made certain decisions based on information which turned out to be totally false – almost to the point of fraud. If you are entitled to any rebates, DO NOT LISTEN to them when they say it will be posted on your next bill automatically. You’ll end up waiting for the rest of your life. When that didn’t happen, another barely english speaking worker told us the rebate form was in the original box – NOT TRUE. The next worker told us to click a link button on the webpage and that the rebate would then be applied to our account – NOT TRUE. 4th call, several requests to be transferred to someone who could speak english and the truth comes out! You have to download a rebate form, send it in and wait 8 to 10 weeks.

    Last suggestion IF YOU ABSOLUTELY HAVE to use DishTV, check your bill over and over and over again. Your first bill after installation has got to be the most confusing thing I’ve ever read. What was supposed to be “free” installation was a total joke. Not only did we prepay the dual DVR of $149.00, our first bill was $343.00 even though our normal monthly rate is supposed to $80.00 +/- (yet to be seen). We were being charged for 5 receivers instead of 3. We were charged for a service call even with “home protection”. I’ve never seen so many fees in my life. You’ll turn blue trying to get explanations and corrections. Funny how many different explanations you’ll receive from different service agents. Within a span of 30 minutes, I was given two totally different monthly breakdowns by two different people.

    If you don’t pay all their unexpected fees timely, including the nonexistant instant credits, BAM! Late fees and/or disconnect fees apply. Do they care? Nope. You’re in a contract now.

    Would I ever recommend DishTV? Absolutely no way and will go out of my way to warn anyone and everyone to stay away!

  23. 23
    Christopher Says:

    I would like to say that I have been a long time customer of Dish, and have always been reasonably content with the quality of your product. So much so that I signed up two years ago when relocating to another state, and had recommended the service to multiple friends and family memebers. My neighbor has Dish Network based on my recommendation.

    Recently I upgraded to the HD-DVR package, and NHL Package, and have had a less than excellent experience. All in all it was close to 300 dollars after rebates for the upgrade as well as agreement to an 18 month extention.

    1. My location requires two satalittle dishes, however, my home owners association does not allow two, and I have been asked to remove the additional dish. I was not aware of the two dish requirement, nor made aware this would be a possibility.
    2. Without the 2nd dish I cannot get HD programming. The entire reason behind my upgrade to HD, and the new DVR unit.

    Since I am unable to have HD, I called to request I be rolled back to my old package. I found out I cannot rollback, cannot get a refund on the NHL upgrade, and will have to pay for the HD-DVR. Obviously I don’t want pay 300 dollars for a service I cant take advantage of.

    After almost an hour I just spoke to the executive escalation team, was rudely informed I have no options, and will be forced bear the above costs. A one sided resolution resulting in a poor client experience.

    My next option is to cancel my service with Dish Network, and take this to my legal provider for assistance/direction. Holding your clients soley responsabile for the sublties of satallites, and their orbits on the horizon with no middle ground, is unreasonable.

    Certainly not how I would expect Dish Network to treat a customer of nearly 5 years.

    I plan on taking every opportunity I can to share my negative experience across every medium availble to me unless a comprimise can be reached.

  24. 24
    Derek Says:

    I to have had problems with Dish. I got their service about 3 months ago. I had their service for about a month, and i come home to an empty box on my front porch. I brought it in and opened it up and there is packing instructions. I had an idea of what it was, but wasnt 100% on it. I called them to ask them why the empty box, and they verified my idea. What happened was, the Tech came out to do the install. He got it wrapped up and was testing the receivers. Well, the main one worked fine, but the antennae for the second room (2 room DVR) did not work. So he swapped it out with one he had in his van.

    The lady i got on the phone told me that was to ship back the faulty receiver. I politely explained to her that i did not have the receiver and that the tech. took it with him. She said ok, i will make a note on your account. I called them because i knew that if i didnt, they would hit me with a charge on my bank account and it would be hell getting them to fix it.

    So guess what. I got home yesterday to see 2 letters from my bank. I open them up and it was over draft notices. I see the 300 bucks they took out. I instantly got irate. I called them up, was told that the rep. needed to call someone and verify. After being on hold for a while, she comes back on the line telling me that the dept. she needs to call is closed and to call back tomorrow.

    I call back today, go through my spill, being calmed down and more polite now. She says the same thing, ok sir, hold on just one moment, i need to call a dept. I hold and hold and hold and hold. She comes back on saying that they will call me back. I told her, well the best number to reach me at is my Cell. She says that they have to call my home phone, gay, but whatever. Im pretty pissed off about this whole ordeal. They WILL refund the 300 back into my account plus overdraft charges….. This is just some straight up bull shit. I just thought my cable company was bad, boy was i wrong…… I will try to remember to update this as things progress.

  25. 25
    Brian Says:

    Here’s my woe: I am getting messages on my screen telling me that I’ve not paid my bill, and therefore service will be terminated. Now of course I know I haven’t paid my bill. When I realized I wasn’t getting a bill, I called Dish Network and gave them the corrected mailing address – about 3 weeks ago, and asked them to mail me a bill, so I could pay it. So I’ll pay them, when I get a bill. Won’t be in time to keep the service from getting cut off I know, it will be interesting to see how this story progresses, but from these comments I’m only expecting it to go down hill from here.

  26. 26
    brenda Says:

    when i ordered dish i called my rep and he did not return phone calls now i have overdrawn bank account because when i ordered he asked when i would like to have it taken out they took it out before i gave the date we ought to lauch a lawsuit against them for the lies

  27. 27
    brian Says:

    Dish Network is trying to defraud as many customers as much as possible through breaches of contract. We don’t have to fight alone, there are agencies to help. I have already filed one Better Business Bureau complaint and got some satisfaction, and I plan to file a complaint for every item to snow them with paperwork. For those issues were the BBB complaint doesn’t get results I plan to file complaints with the Attorney Generals of Colorado and my home state. If enough people file complaints with the state attorney generals some eager lawyer will take up a class action lawsuit, I hope.

  28. 28
    Derek Says:

    Well, I guess I didn’t make out to bad. After calling them and getting no where and just basically being given the good old fashioned run-around, I finally got really shitty. After dealing with it for almost 2 weeks and hearing 24 hours this, 2 days that, well we have to track down this receiver to ensure you dont have it blah blah blah. I got tired of it. I snapped. Cussed out the customer service rep. Demanded to talk to her supervisor. She informed me that her sup. was on break. I informed her that i didn’t give 2 shits if she was getting fucked, i want to talk to her. Sup. finally gets on the phone. We went round and round for a while. Finally got tired of her and demanded to talk to corporate. She then told me, Well, there is no direct number to our coporate office. Well, gimmie a number so i can chew some more ass. She transfered me to some dept. and within 10 min of less. It was taken care of… They refunded the 300 bucks they took out and the overdraft charges. The guy i talked to appologized numerous times. I told him one more screw up like this, and im getting it shut off and going with someone else….

    I explained to the fella that its not my problem that you guys can’t pull your heads out of your asses and keep track of your equipment, simply not my problem. He agreed. All in all, its a pretty shitty situation, i just hope it doesnt happen again.

  29. 29
    Redhen Says:

    I’m having the same type of problem here in Virginia. Today I called customer service and first got the Phillipines; second call to India; finally someone in Texas.

    What I’m doing is just documenting the billing and non-answers about charges month to month. I’m also saving the brochures sent to us each month advertising 4 rooms and 2 DVRs for $19.99 a month. I’m not going to cancel, because they will probably prevail and be able to charge their excessive cancellation fee.

    The documentation will go to the Attorney General of Colorado once I’ve established the pattern of fraud this company practices.

    I spoke with the Colorado Attorney General’s office and they are interested in getting consumer complaints about Dish Network. You can get a complaint form online. They have sued Dish Network once already. They need documented complaints — en masse.

    Did your installer connect the receivers to the phone line in your house? Mine didn’t. That is the excuse for $5.00 monthly charges for “program access.” Just put in a dual phone jack and connect it so that they can’t charge for that. (Nutty.) Makes no sense. I know.

    I expect to get a refund for all money beyond what I actually agreed to. That is what was advertised in the brochure.

    Please join me and send your complaints to the Attorney General of Colorado.

  30. 30
    Lisa Says:

    I will probably join you real soon. Still waiting for the rebate (what a joke). Just found out AGAIN that they never removed the extra receiver fees they erroneously billed and had to laugh (to keep the bp down) when they refused to refund them back to the date they were originally advised that their billing statement wrong. FLAT OUT REFUSED!

    Now they’ve added a new charge. We’re getting $10.00 a month added to our bill because we don’t have a landline? Why wasn’t this explained when we went over every single charge OVER AND OVER again when the initial order was placed? What a fraud! The service obviously works without the phone line but yet, I’m penalized. Who cares about checking my bill on the tv, or accessing channel 100 (never been there before and certainly don’t need it) and you can order PPV movies online. I don’t need those extra service but I’m punished?

    I am betting that my newest bill still has those three extra receivers on it too.

    I HATE DISH! Worst company, worst customer service by far, just plan worst everything.

  31. 31
    Redhen Says:

    Well, one good thing — we are sharing this information and know that Dish repeats the same abuses over and over again. Knowledge truly is power. This company needs to be leashed.

    I am going to print out all comments from customers to include in my complaint.

    I think this is good advice: call your credit card company and let them know that you DO NOT authorize Dish Network to automatically bill yor card. Call your bank and tell them the same thing.

    Do not sign up for paperless billing. It is a license to steal. Insist on a paper bill through the regular mail. Insist that it be sent in a timely manner. When they send the bill near the due date, it is called “squeezing” and it is an attempt to force you to pay an penalty for late payment. Write the monthly due date on your calendar and be prepared to pay it even if the bill comes late.

    Make copies of all your billing statements and print out all email responses from customer service. Since the phone calls to customer service are designed to frustrate and leave no paper trail, it is probably a waste of time to call them.

    Don’t despair. I think we can make a difference if we each carry through on documented complaints to the Colorado Attorney General.

  32. 32
    ReallyPissedInKansas Says:

    If you are this far down the page, I will not bore you with Dish bashing verbage.

    Yes I will – WHAT ARROGANT ASSES !!!!

    My problem is some my fault – but their refusal to work with me is complete crap! I had been a premium HDDVR-Gold subscriber plus 5 more 311 units in the house. I purchased a 921 HDDVR when they first came out ($1000), only to have to throw it away a year later due to upgrades. Now, in reading other pages, the reason for the upgrades was Tivo Copyright infringment. They offered little for upgrades and no explanation as to why…. Anyway that was three years ago and water under the bridge.

    So – I recently moved and contacted Dish to do the move. I was told that to get the move for free, I had to use their contractor and it would be a month before he could make it and I had to take 18months under contract. I complained a bit, but said OK. So – contractor calls a few day before and must reschedule. Then, they only do installs during normal business hours and I must take off from work. So, he gets there and (as I told him two weeks earlier) the house has new roof and siding – homeowner does NOT want roof or wall mount. He wants chimney mount so it can be removed. Installer refuses to do chimney mount…. throws all tools back in truck and leaves with no further calls or notice.

    I call Dish – and Cancel (July 24th,07). Two months later, I’m still getting bills for service (nearly $150/mo). Call again Sept. 15th.07. They refused to credit for previous time – even though they knew when I moved, took a month to get installer there, then again, knew that service had not been installed and I could not possibly get any service. – more bitching and moaning to no avail.

    10 days later, I got two boxes dropped off at my door with no real info other than I needed to return the HD621 and two 311’s. Fine – throw stuff in box, seal, ship. Toss remaining equipment in Dumpster as I don’t intend to make the Dish mistake again!.

    Fast forward – December 12th,07. Get a bill for $210.60. Apparently, you must return the 311’s with matching serials that they show on lease. If they had said this on the phone or sent a letter with the serial numbers expected I would have obliged. The rep said she would see what she could do.

    Now, 1 month later, I get a collection notice for $210. So, I call again (still to Dish)- this time, they are really shitty with me and say that they cannot adjust for the incorrect unit… OK, so I asked for the wrong unit back – NO CAN DO. They are not able to return the wrong unit. OK, so where do I send them the bill for $210 for my unit that they have – They say – Not responsible for my screwup.

    I ask why they cannot adjust for the identical unit that I did send…. They said that it is a tax matter and does not match. They can’t do it. So I asked how come they kept my unit and could not return it. – It went to a service center to be refurbed and reused.

    So – I asked who to send the THEFT report to, because now, they have the wrong unit, not their property (and they knew it all along), they did not contact, nor make any attempt at resolution. Of course, customer rep (said his employee ID was 7GV, but that looks like a generic code for PITA customer to me.) got really short and said that there was nothing I could do to change his mind nor the intention of the company.

    Well – as luck would have it, I am about to file a chapter 7 bankruptcy and I have no remaining assets after my business failure – so they can sue 6 ways from Sunday – they are not getting a dime. In addition, I have filed complaints with the State Attrny Gen.

    I am just completely dismayed at the utter lack of humility, responsibility, and gross arrogance displayed. I must say that I enjoyed the service while I had it, but the ruthless service behavior will certainly come back on them eventually. There are only so many customers in the US…. My complaints may not go too far, but at least I have said my peace and I feel better about it.

  33. 33
    DisgustedwithDish Says:

    Does anyone know if the correct Agent for Service in California for Dish is “Corporation Service Company dba CSC-Lawyers Incorporating Service, P.O. Box 526036, Sacramento, California 95852?

    I’m getting ready to do the Small Claims thing for a rebate that hasn’t come since last September.

  34. 34
    Lisa Says:

    Wish I knew. After being told 4 different ways to get the rebate back, we’re still waiting too. Ordered in September 2007. They show they have it but “now” we don’t qualify. Haven’t yet gotten to the bottom of that issue. What a rip.

    Counting down to September 2008 – TIME TO DISCONTINUE DISH. So sick of their billing errors and just can’t understand why the bill changes month to month for the same service.

    Good luck! Go get em.

  35. 35
    Howard Luken Says:

    Folks, once and for all as ive posted before… Dont waste time calling or writing to dish, echostar or any other corporate scum. They dont care and never will. Go immediately to your state public utitlities commission and the fcc. Write to them only and corporate scum will eventually respond. Sprint did here in california after months of grief so i didnt have to sue them. I am the one who sued echostar communications dba dish network here in california, won in small claims, won on their useless appeal and received a check from them within 30 days afterwards. This is how corporate amerika works and you must do the same. Dont expect immediate results. Just know that you will win months later. Yes to the person asking about california agent of service. You cant sue corporations directly. You will only be dismissed. They hide behind agents of service which can be found on your state’s attorney general sites usually. Do your homework and save yourselves some grief and time. Its fun going to court and watching corporate toadies squirm. They will never send real attorneys for this. A local manager will show up and they will be angry and scared of losing their jobs. They will not be prepared so you must be. Present your case, have all documents available and watch the corporate representative wilt like bad lettuce. Its actually quite satisfying to use the system against those who use it against us on a daily basis. Ask yourself why corporate amerika wants to restrict citizens tort actions while they sue, harass, threaten, foreclose and ruin our credit with daily court actions against us. Banks are doing it to millions of citizens and you stand by like sheep and let them because you people have been denied the simple education about the system and how it can be used against corporate amerika. Study it. Learn it. It isnt the enemy. They are. The corporate attorney driven system is used to bancrupt and destroy middle class people in order to maintain power. Look at whats happening now. Politicians, attorneys, judges, bankers are all prepared to wipe out the american middle class in the next couple years. It is happening and you silly people watch amerikan idol and think that is reality. Wake up or perish.

  36. 36
    CommonCents Says:

    I see so many complaints here that are so passionate however a majority of them arise out of either ignorance or being inconvenienced. I’m sure this isn’t the first time some of you have complained so colorfully about any company…

    As consumers, we are so quick to call something
    a “scam” when we don’t get what we want RIGHT NOW!

    And as for the guy with the NFL package ordeal, don’t you read the news? Direct bought the rights to that a while back hence some of the issue with other residential tv providers barking up the NFL’s tree over it.

    As for Mr. RFD-tv, you can get is a la cart for $1.99. Nobody ‘took it away’.

    Redhen, the phone line fee is a standard disclosure. You seem to meticulously read and document things now, but you apparently didn’t take notes when getting the service. It is one of the first disclosures listed. (I know, I got the service w/autopay and love it,love it, love it!)

    In addition, if you sign up through a retailer or your phone company then you weren’t sold a package by Dish, you were sold Dish by a retailer. Big difference for those of you who have the BBB and the FCC on speed dial. In fact many of those phone sales agents are warned before they are monitored whilst Dish Network does not (and monitors heavily). Retailers can be notorious for not answering messages or e-mails though many are honest. I’m sure a lot of you don’t recall the name of the retailer or 3rd party you gave your social security info to in the first place. Does that sound like wise consumer practice? I went through the same thing with a cellular phone retailer and learned the hard way, but at least I didn’t live in a haze of denial and self-martyrdom.

  37. 37
    Howard Luken Says:

    Hey Commoncents. Tell your employers at Echostar and Dish Network thanks for all the fish. The corporate banking system is on the verge of collapse from its own greed and avarice. Welcome to the brave new world. I for one am working my way towards independence from the grid and self sufficiency when the oil hits hundreds of dollars [or euros when the dollar disappears, cheap fresh water is no more and the food dissappears from the shelves.

  38. 38
    dAVE Says:

    Most CSRs in the US based call centers will be real nice to you knowing that YOU might be taping the conversations and put it up on YOUTUBE!

    They will gratiously offer you their “direct” phone line number and tell you to call them back if there is any propblems.

    Here’s the dig… They NEVER answer incoming calls from their direct lines, amd ALL their voice mailboxes are full. ALWAYS!

    So, dial 1-866-443-5162 and talk to a rep in Texas and start over or try again. Eventually, you might get one that will solve your problem.

    Take what you can get, then call back tomorrow and ask try for more.

    DISH NETWORK SUCKS and Charlie Ergen is the cheapest S.O.B. you’ll ever meet. Bernie Ebbers was a saint compared to Charlie!

  39. 39
    Will Spafford Says:

    I and, at last estimate, 2 million others in this country, am a FULLTIME RV’er. The majority of Fulltimers have a DISH or DIRECT TV that we set up where we land for the Season (North in the Summer, South in the Winter). Herein lies the problem. If we lived in a “structured” home and have a problem, DISH will send out a Technician to take care of said problem. The fact that we are in a RV makes us 3rd World Lowclass Scum and the money we pay each month for Dish Service is NOT the same as those living in “structured” homes and we have to hire a Local TV Dealer @ $75 a pop to make a Service Call to help us fix a problem !!! Guess it’s time for ALL RV’ers to flood DISH Corporate Headquarters with REGISTERED MAIL to complain about this blantant DISCRIMINATION !!!!!!!!!!! The names of the Corporate Officers can be found under DISH Network, Company Profile. I, for one, plan to start this process of REGISTERED MAIL to all Corporate Officers immediately. Also, as a member of GOOD SAM, I intend to contact them about being our “voice” on this matter !!

  40. 40
    Bob Says:

    Actually everything is in the small print it clearly states that by signing you give authorization to debit accounts for non-returned equipment and cancellation fees. It’s really your own fault for not reading it thoroughly. It’s in the 3rd section of the contract. Not saying it’s right and the company does suck but quit bitching about it if you’re already done with them move on with your lives.

  41. 41
    Howard Luken Says:

    Hey Bob, like most defenders of corporate scum you belittle those who are constantly screwed by said corporations. I bet you love paying whatever the oil companies demand as well hmm? It is Dish unstated policy to deny receiving their equipment back and then routinely charge the cards they extort from folks who don’t know any better. They tried it with me. They also routinely send the return UPS boxes late. That equipment is NEVER checked by anyone at Dish. It goes to a warehouse they subcontract and gets thrown into a bin and then sent right back out to some other sucker in a fresh box. Dish doesn’t keep real records of any of this nonsense. They subcontract EVERYTHING from sales to installation to “customer service” in India. They only let their computers keep a running tally of ever increasing bogus charges. They dont keep track of their bogus offers or specials. They like all corporate scum know that Americans are stupid and gullible consumers of any crap that is thrown at them. This nation is doomed. Prepare for the domestic crackdown to come before November. You think the scum who own this country will give it back to us after the last very profitable 8 years? Blackwater mercenaries anyone?

  42. 42
    Candy White-Harris Says:

    I need some help, I’m currently having a huge problem with the dishnetwork CSR. If any can provide me with a corporate name and number I would greatly appreciate any help.

  43. 43
    Jeff Says:

    Add me to the Dish-hating club. After going through three faulty 622 receivers, each with the same problem, I finally insisted that Dish bring over a new 722, which has worked fine. The installers took the malfunctioning 622 with them.

    Now, three months later I find that Dish has debited $400 from my bank account. I called them and spoke to two different Indians I couldn’t understand and eventually determined that they were saying the equipment was never returned. There was nothing TO return because the installers took it with them! They said the money would be restored to my bank account in 3-5 days but of course it hasn’t been. I’ve made other calls to corporate offices and such and been given more run-arounds. I’ve also since found literally hundreds of other similar Dish nightmare stories online, including those here, so I know it’s unlikely I’ll ever see this money again and will probably be the victim of yet more theft from Dish.

    I’ve already filed a complaint with the Better Business Bureau and I doubt anything will come of it but I’m not giving up on this. I intend to cancel Dish and switch to Cablevision (I had DirecTV before Dish and had different problems with them so I won’t go back). Cablevision swears that they will buy out my Dish contract if I sign with them. Not sure how that works but I fully expect Dish to charge me a cancellation fee or whatever they want, and after reading the nightmare tales here I;I’m sure I’ll have problems when they want their equipment back. All I know is I want out of this company forever. They truly do suck. Isn’t there some way to start a class action suit against them or at least get the FCC on their case? It’s obvious they are a total ripoff.

  44. 44
    John Says:

    Yes, add me to the list of unhappy Dish customers.

    Some advice to all: cancelle or report lost any credit cards you may have given at sign-up.

    Also, close the checking account you may have provided to them.

    And be sure to notify all that Dish is not authorised to debit or charge to your accounts. Seems like they have a way of obtaing the data.

    Like many of you I am still battling with them.

    The class actiopn law suit sounds like a good idea. Are there any law firms out there that might take them on pro-bono?

    Every one stay well,


  45. 45
    Dorenne Says:

    You guys are really scaring me! Been with DISH for almost 2 years, and have 4 or 6 months to go… and we are now going on our 5th DVR in the past 12 months. At first, they were fine with just the standard receiver, but when we bought a new HDTV, their equipment is poop. The service was terrible, couldn’t get any help, couldn’t get any credits for being down, having put us on hold and they hung up… but they wanted more money for a technician that never showed up! Twice! Asked for a credit, and got one. But nothing to give us for any inconvenience though. How about those episodes of LOST gone?? We are tired of their BS and hope we can get a connection with cable in our area! Direct TV could not do anything for us… go figure. At least they were honest. I just hope when our contract is up and we cancel they don’t charge us for something! I will be one pissed off lady! There, I have let out my steam.

  46. 46
    Lurene Says:

    We have tried 3 times to get a DVR HD receiver problem resolved. Dish called us and wanted to upgrade our equipment. We agreed. They brought out the equipment and installed it. The one in the living room seems fine but…the other one in the bedroom has problems. The first time it went bad, the screen was green (but at least we could watch it). We called and got the technician to come out and replace the unit. He said the DVR went bad. The second time, I was just watching a movie and the screen froze. When I turned the unit off then back on, I got only sound. I called Dish and they scheduled a technician. He never showed up. I called to get some answers about why he did not show up and was told they just have to reschedule. I was not happy!! So after a 30 minute complaint session the operator agreed to relieve $50.00 of our bill and reschedule. When the second technician did not show up, I called (I was really cooking on the front burner). It took me an hour and 30 minutes to find out that the person that gave the $50.00 off our bill DID NOT schedule the technician and in fact put that a technician was refused!! I got no satisfaction at all and they just rescheduled. Here we are on time number 3 and no technician! We called but were told they had been delayed. I am not sure he will show up either. They told me it could be another 2 hours until he shows up. We have wasted 15 hours in total waiting time and they give us a measley $50.00 credit when I have lost 15 hours at work. I tried to cancel our service but, they say they can hold our feet to the fire on the contract. Whatever happened to real customer service? This is what happens when a company gets a monolopy on an industry! If there was a way to get out of the contract I would go back to cable (sad isn’t it?).

  47. 47
    Don Says:

    Just tried to turn on my Dish Network and found that it was temporarily suspended due to non-payment of last months bill. After talking to four different CSR’s they finally said that it was in fact an error on their part in accounting. Now they want another $25.00 to reconnect service, this even fter they admitted it was their error. After they made my wife so mad, that she said “cancel my account if you don’t understand this was your error” , they are now telling me that my wife cancelled the account and that is why I need to pay the reinstatement charge. I sincerely hope that other people do not have to deal with these people!

  48. 48
    mike Says:

    Tried ordering DISH back on 8/20 as an AT&T bundle, had first installation date set for 8/28, then 9/4, 9/10, 9/13 and then today. The first 2 times, no call or nothing from the tech’s, but a followup call inquiring about a pending service.. Both times explained the no-shows. on 9/10 however, the tech showed up 7 hours late and explained he had the wrong equipment (and it was storming at my house). We rescheduled for 9/13 8:00 am. Got a call at 5:30 pm that the tech was running late and if I could re-schedule next day at 10:30. Today, no show and no call. Plan on explaining that it appears my family doesn’t miss the TV and the digital transmission for NFL over the networks works pretty damn well on my tv! Liking the 70-80/month I’m about to pocket.

  49. 49
    dished-out in Washington Says:

    I am currently a dish customer.
    I REALLY want out of my contract, but they keep threatening me with a fee for disconnecting.

    I understand that there was a penalty for leaving early, but I didn’t think I was doing that, until the CSR I talked to told me that I had aggreed to another two year contract by accepting an HD reciever that didn’t work to begin with, and is STILL in the process of bieng fixed (by me, of course – they sent some kit for me to deal with).

    It sucks that they were so dishonest about the contract renewal issue. I WANT OUT!

    I was offered a WAY better deal somewhere else, and I have a question:

    I was told my a friend the there is something under the “fair credit reporting act” that states I only have to pay 10$ a month to the Dish people and it won’t affect my credit if I disconnect.

    Even if I pay the penalty (which has changed three times since I called) – I will still save $ over the dish.

    I want OUT! but I don’t wanna screw up my credit!
    So my question is simple:

    Do I only have to pay ten $ a month to avoid problems?


    How do you get a straight answer about what they want to charge you? Is there a website or something?

    Something in writing?

    PLEASE HELP ME!!!!!!!!

    Every time I call I am put on hold, and told a different story when I get a rep. Any Ideas?

    - Dished-out in Washington.

  50. 50
    jim Says:

    i too have had alot of problems with dish. first they installed the wrong recever and so i had to return it. sure enough they said it broke and said i owned them 350 dollors. after fighting with them over the phone my own mother managed to get them to remove that. for the past 3 months all i get is nasa channel and channel 100 on the new broke recever they sent me. i want out but i know they will want 400 dollors to cancel

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