Comments on: Dish Network Customer Service Salvation (For Real This Time?) http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/ personal finance tips, tricks, and commentary Mon, 13 Feb 2012 18:22:18 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: TommyF@DISH Network http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-3/#comment-252182 TommyF@DISH Network Thu, 27 Oct 2011 14:59:07 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-252182 @Kristin - Installations can definitely be tricky in some places. I do hope everything has been resolved by now, but if not I can definitely provide further assistance. Without checking the account I can't provide much specific information, but if an install needs to be re-done we have the ability to send a technician to check everything. I would be happy to review the cancellation fee and bill with you if you have any questions; you can find my email at the bottom of this post. @Glen Fosha - We do have a $15 charge if our labels are used to return equipment; though you are free to use your own shipping methods to return it. Ours is generally cheaper than most places so we include them. It sounds like everything was taken care of for you, but if you have any questions you can let me know here, or if they are about the account you can post here. @Gerry D - I am sorry for any trouble with the equipment fees. We do wait 30 days after cancellation before we charge for un-returned equipment. Once we get the equipment any charges are credited, and if any money was taken out for the equipment it will be refunded. I hope everything is good to go by now, but if you have any questions you can definitely let me know. My email is thomas.faust@dishnetwork.com for anyone who has been responded to or anyone who has any questions. Tommy Faust DISH Network Executive Offices @Kristin – Installations can definitely be tricky in some places. I do hope everything has been resolved by now, but if not I can definitely provide further assistance. Without checking the account I can’t provide much specific information, but if an install needs to be re-done we have the ability to send a technician to check everything. I would be happy to review the cancellation fee and bill with you if you have any questions; you can find my email at the bottom of this post.

@Glen Fosha – We do have a $15 charge if our labels are used to return equipment; though you are free to use your own shipping methods to return it. Ours is generally cheaper than most places so we include them. It sounds like everything was taken care of for you, but if you have any questions you can let me know here, or if they are about the account you can post here.

@Gerry D – I am sorry for any trouble with the equipment fees. We do wait 30 days after cancellation before we charge for un-returned equipment. Once we get the equipment any charges are credited, and if any money was taken out for the equipment it will be refunded. I hope everything is good to go by now, but if you have any questions you can definitely let me know.

My email is thomas.faust@dishnetwork.com for anyone who has been responded to or anyone who has any questions.

Tommy Faust
DISH Network Executive Offices

]]> By: Gerry D http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-3/#comment-234782 Gerry D Thu, 07 Jul 2011 23:21:31 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-234782 My problems started when I signed up for Dish Network. I signed up at a local home and garden show offering a $99 a month special for both satelite TV and internet. All the upgrades came with the special. This vendor had Dish Network signs everywhere, had a large TV with Dish Network movies going, looked very legit. Once I receive my first bill it was for $170 plus a month for both services. I called Dish Network and they told me that I purchased my subscription from an independent vendor and I was stuck with the contract for two years. No help and they did not care. I recently moved and called Dish Network to cancel my service. I gave them my new address to forward my return boxes, they never arrived. I received a nasty letter warning me that if I did not send the receivers in by 7/7/11 I was going to be charged $525.00. I called and finally received the boxes. I promptly sent the boxes on 6/30/11. Five days later I was going through my bank account and found that $525 was deducted from my account on 7/1/11. When I called to inquire they denied I was sent a letter and stated it was my problem. Basically calling me a liar. They gave me an email address to escalate my concerns and when I sent them eamail they sent me a generic apology note. They would not respond to any further correspondence. The receivers were received on 7/6/11 by Dish Network, before the deadline. If they would have waited until the written deadline, I would never been charged the penalty. WHAT A BUNCH OF CROOKS. My problems started when I signed up for Dish Network. I signed up at a local home and garden show offering a $99 a month special for both satelite TV and internet. All the upgrades came with the special. This vendor had Dish Network signs everywhere, had a large TV with Dish Network movies going, looked very legit. Once I receive my first bill it was for $170 plus a month for both services. I called Dish Network and they told me that I purchased my subscription from an independent vendor and I was stuck with the contract for two years. No help and they did not care.

I recently moved and called Dish Network to cancel my service. I gave them my new address to forward my return boxes, they never arrived. I received a nasty letter warning me that if I did not send the receivers in by 7/7/11 I was going to be charged $525.00. I called and finally received the boxes. I promptly sent the boxes on 6/30/11. Five days later I was going through my bank account and found that $525 was deducted from my account on 7/1/11. When I called to inquire they denied I was sent a letter and stated it was my problem. Basically calling me a liar. They gave me an email address to escalate my concerns and when I sent them eamail they sent me a generic apology note. They would not respond to any further correspondence.

The receivers were received on 7/6/11 by Dish Network, before the deadline. If they would have waited until the written deadline, I would never been charged the penalty. WHAT A BUNCH OF CROOKS.

]]> By: David Sullivan http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-231122 David Sullivan Thu, 16 Jun 2011 21:37:36 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-231122 Anybody up for a class action lawsuit? I think we have one if we all fight togather. Thanks, David Sullivan ( A very angry customer ) Anybody up for a class action lawsuit? I think we have one if we all fight togather. Thanks, David Sullivan ( A very angry customer )

]]> By: Glen Fosha http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-210502 Glen Fosha Wed, 16 Feb 2011 20:13:36 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-210502 I cancelled my dish contract and was notivied I must pay 15 bucks to ship equipment back. I got on the Gab provision and talked to a service person and told them I have my contract in front of me and it does not state that I must return equipment. I said I would return the equip. but I must have prepaid return boxes to send it back. My contract was dated in "08 so they agreed to send prepaid stickers to me with the boxes. You have to ask. I cancelled my dish contract and was notivied I must pay 15 bucks to ship equipment back. I got on the Gab
provision and talked to a service person and told them I have my contract in front of me and it does not state
that I must return equipment. I said I would return the equip. but I must have prepaid return boxes to send it back. My contract was dated in “08 so they agreed to send prepaid stickers to me with the boxes. You have to ask.

]]> By: Kristin http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-205482 Kristin Wed, 26 Jan 2011 20:40:37 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-205482 Dish Network installed a dish on a tripod which extended past the local city code ordinance allowed. Not only did the disk block the second story neighbors balcony water view but Dish didn't even secure the tri-pod with tie downs or whatever. As code enforcement issued me an order to lower and secure the tri-pod dish, I called and cancelled my subscription for an illegal install. The rude customer service lady stated it was my fault the dish was installed improperly as I should have done my homework and known the local laws. She further stated that Dish installers are not responsible for equipment installed illegally. What? What a bunch of SH**. Now, dish has billed me for early cancellation of a 2 year contract...over $300.00 Dish Network installed a dish on a tripod which extended past the local city code ordinance allowed. Not only did the disk block the second story neighbors balcony water view but Dish didn’t even secure the tri-pod with tie downs or whatever. As code enforcement issued me an order to lower and secure the tri-pod dish, I called and cancelled my subscription for an illegal install. The rude customer service lady stated it was my fault the dish was installed improperly as I should have done my homework and known the local laws. She further stated that Dish installers are not responsible for equipment installed illegally. What? What a bunch of SH**. Now, dish has billed me for early cancellation of a 2 year contract…over $300.00

]]> By: Kirk http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-205122 Kirk Tue, 25 Jan 2011 05:46:51 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-205122 Finally they turned me over to a collection agency for the remainder of the contract they broke by providing crap equipment ($19mo for 24 mo). I cancelled my card so they couldnt take it. I disputed the debt with the collection agency and the have stopped calling and have yet to repond to my letter??????? I think this is where thier bullshit scam ends. If not I will fight these crooks until I have nothing left to fight with. Good luck and remember no one who expects fair business practices only to be duped in any wayshape or form is guilty of anything. I have seen it suggested that people are suckers etc... because they were victimized and that couldnt be farther from the truth. Everyone in this world depends on honesty and those who consider it a weakness to depend on honesty have yet to understand the worl they live in. Finally they turned me over to a collection agency for the remainder of the contract they broke by providing crap equipment ($19mo for 24 mo). I cancelled my card so they couldnt take it. I disputed the debt with the collection agency and the have stopped calling and have yet to repond to my letter??????? I think this is where thier bullshit scam ends. If not I will fight these crooks until I have nothing left to fight with. Good luck and remember no one who expects fair business practices only to be duped in any wayshape or form is guilty of anything. I have seen it suggested that people are suckers etc… because they were victimized and that couldnt be farther from the truth. Everyone in this world depends on honesty and those who consider it a weakness to depend on honesty have yet to understand the worl they live in.

]]> By: Stu http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-198962 Stu Thu, 23 Dec 2010 17:49:28 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-198962 No arguement that DISH sucks; however, DirectTV is not much better. We took DISH in 2007 and anticipated they would try to screw us with hidden charges; which they did. After working through those problems I had to go to the State Attorney General Consumer Protection Division to obtain a copy of our contract. Things settled down after that and the service has been okay although they doubled an equipment rental fee. Bottom line is no government agency cares and DISH knows that. However, now that DirectTV lost a combined state's Attorney Generals law suit for multi-millions of dollars, maybe the best way to get DISH's attention is by filing complaints with your State Attorney General. All have consumer fraud divisions. If they receive enough complaints sooner or later DISH will be on the receiving end of a law suit just like DirectTV was. The states need money and by taking DISH into court (like they did with DirectTV) they can drain them of millions. I agree, DISH is one of the worst companies I have ever dealt with and a federal investigation of their business practices is needed. No arguement that DISH sucks; however, DirectTV is not much better. We took DISH in 2007 and anticipated they would try to screw us with hidden charges; which they did. After working through those problems I had to go to the State Attorney General Consumer Protection Division to obtain a copy of our contract. Things settled down after that and the service has been okay although they doubled an equipment rental fee. Bottom line is no government agency cares and DISH knows that. However, now that DirectTV lost a combined state’s Attorney Generals law suit for multi-millions of dollars, maybe the best way to get DISH’s attention is by filing complaints with your State Attorney General. All have consumer fraud divisions. If they receive enough complaints sooner or later DISH will be on the receiving end of a law suit just like DirectTV was. The states need money and by taking DISH into court (like they did with DirectTV) they can drain them of millions. I agree, DISH is one of the worst companies I have ever dealt with and a federal investigation of their business practices is needed.

]]> By: Kristin http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-179702 Kristin Wed, 22 Sep 2010 03:31:36 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-179702 Does anyone know the telephone number to call headquarters in California? The tech that installed the dish at my apartment did so in violation of city code and for the apartment complex where I live. The tripod and dish are a total of 18 feet high with no teather incase of high winds or earthquake. The dish invades the upstairs neighbors view which is in violation of my lease. Dish wants to charge me almost $200. for breaking the lease. The dish will not have signal in any other position. Dish also wants to charge me $99 for there techs to take the tripod and dish down. And another $15 to use there labels to ship it back to them. I was told the equipment is mine since I purchased it at time of installation. Not sure how true that is. Can anybody advise how to handle these Voltures? Does anyone know the telephone number to call headquarters in California? The tech that installed the dish at my apartment did so in violation of city code and for the apartment complex where I live. The tripod and dish are a total of 18 feet high with no teather incase of high winds or earthquake. The dish invades the upstairs neighbors view which is in violation of my lease. Dish wants to charge me almost $200. for breaking the lease. The dish will not have signal in any other position. Dish also wants to charge me $99 for there techs to take the tripod and dish down. And another $15 to use there labels to ship it back to them. I was told the equipment is mine since I purchased it at time of installation. Not sure how true that is. Can anybody advise how to handle these Voltures?

]]> By: e. rimpela http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-178132 e. rimpela Wed, 08 Sep 2010 18:41:17 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-178132 Dish network SUCKS! DO NOT deal with this company - ever. I do not know how other satilites companies are but I can't believe they could be worse than Dish Network. I have had numerous problems with their equipment and insatalation workmanship. I have had many interuptions in service because of these issues. After the contract was up I promptly canceled service and was told if I shipped equipment back, using their boxes and shipping labels, I would not be charged for equipment. Well, after receiving boxes/labels I packed up (according to their directions)all receivers, remotes and even had to unscrew & disconnect parts on the dish outside and packed them all up. I then drove these boxes to a UPS shipping store to get them back to Dish Network. Five days later I got an email notification that these boxes were received. The very next day My account was charged $30.80 - for two "reciever returns" at $15.00ea plus tax. I called customer service and they said it was for "shipping and handling". I talked with Four "supervisors" and told each one - I was the one who did the shipping and handling, not them! I then insisted they send me two things: 1) Exact place in my contract where it states I am responsible for shipping and handling 2) The address to Dish Network's accounts payable department, so I can charge them $65.00 for my time to "ship and handle" their equipment. The last "supervisor" connected me to a voice recorder and I left a message. Got names and operator numbers of all these people. That was a week ago. Still waiting. Dish network SUCKS! DO NOT deal with this company – ever. I do not know how other satilites companies are but I can’t believe they could be worse than Dish Network. I have had numerous problems with their equipment and insatalation workmanship. I have had many interuptions in service because of these issues. After the contract was up I promptly canceled service and was told if I shipped equipment back, using their boxes and shipping labels, I would not be charged for equipment. Well, after receiving boxes/labels I packed up (according to their directions)all receivers, remotes and even had to unscrew & disconnect parts on the dish outside and packed them all up. I then drove these boxes to a UPS shipping store to get them back to Dish Network. Five days later I got an email notification that these boxes were received. The very next day My account was charged $30.80 – for two “reciever returns” at $15.00ea plus tax. I called customer service and they said it was for “shipping and handling”. I talked with Four “supervisors” and told each one – I was the one who did the shipping and handling, not them! I then insisted they send me two things: 1) Exact place in my contract where it states I am responsible for shipping and handling
2) The address to Dish Network’s accounts payable department, so I can charge them $65.00 for my time to “ship and handle” their equipment. The last “supervisor” connected me to a voice recorder and I left a message. Got names and operator numbers of all these people. That was a week ago. Still waiting.

]]> By: Kirk Bramwell http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-175831 Kirk Bramwell Thu, 26 Aug 2010 15:50:38 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-175831 The worst company I have ever come across. Signal loss constantly. Equipment provided never worked right from day one. Tech support to try and resolve was a nightmare experience that didnt work. Tried to cancel and they want to charge 19 bucks for every month to the end of the 24mth contract even though they havent provided what theycredit card number and will do everything in my power to warn others. I may also contact BBB and any media who may be interested in the crap they are doing to their "customers" $%#* DISH! The worst company I have ever come across. Signal loss constantly. Equipment provided never worked right from day one. Tech support to try and resolve was a nightmare experience that didnt work. Tried to cancel and they want to charge 19 bucks for every month to the end of the 24mth contract even though they havent provided what theycredit card number and will do everything in my power to warn others. I may also contact BBB and any media who may be interested in the crap they are doing to their “customers”

$%#* DISH!

]]> By: Lloyd Wright http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-162691 Lloyd Wright Thu, 10 Jun 2010 20:23:33 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-162691 Dish June 10, 2010 On June 9, 2010 at 10:23 am pacific time Sunny from your company called me and said he needed 3 to 5 minutes of my time because my Dish transmitters were not providing the necessary information. During the next 48 minutes of which at least one half of it I was on hold Sunny told me that he was disconnecting my service because I was providing Dish service to an adjacent address and I was providing service to a corporate entity. I informed him he was wrong and to please send out a representative to look. He disconnected my service after "convicting" me of things that simply are not true. I have done everything I can to show him the truth. I feel that you have come into my home like the Gestapo and breached the "contract" based on false accusations. I am appalled at Dish's attitude. I am appalled at the misinformation you have. I am beyond appalled at how this case was handled. I instructed this misguided employee of yours that he was wrong and that he needed to provide me with a supervisor. He said he was a supervisor. I then told him again he was wrong about his opinion and that since he was so off base that he was obligated to provide me with a supervisor who was not familiar with this case and have them asses this. After some time he did connect me with Melisa, badge 29Y. I went over Dish's issues with her. She said I was providing service to more than one address and this was determined by the Tax assessor's office who she said knew of no such address as mine, 11081 pacific view rd. Malibu, Ca. 90265. I explained that my mailing address was 11077 pacific view rd and that when I built this house I was issued a different address as the fire department and other first responders require each residence to have a different address posted. She then said that there was no such address. I ask her to look it up on Google earth and take a look. She then said that she was told I was supplying TV to a corporate entity as well. I called the Ventura County Tax Assessors office. They informed me that they have nothing to do with address and that the Ventura County Building and Safety department is in charge of addresses. I then contacted Ventura County Building and Safety. After a few hours they were able to find the document that showed what my address was and they faxed it to me and I in turn faxed it to Melisa at 720 514 8453. I then called her back. After 2 more hours on the phone she said she would restore the TV in my bedroom and she did. I have two Dish DVRs. One in my bedroom and one in my living room. I have one TV in my garage. All of the BS put forth on me by your company is outrageous and has no part in a free society. Everything put on me by Sunny was wrong, nothing he convicted of me is true. Dish employees breached the contract. Dish employees failed to restore my service as it was prior to this unwarnted intrusion into my home. Please pick up your DVRs and dish and advise me when you are coming to get them. I cannot do business with people who act like the Nazi Gestapo. Lloyd Wright Dish June 10, 2010
On June 9, 2010 at 10:23 am pacific time Sunny from your company called me and said he needed 3 to 5 minutes of my time because my Dish transmitters were not providing the necessary information.
During the next 48 minutes of which at least one half of it I was on hold Sunny told me that he was disconnecting my service because I was providing Dish service to an adjacent address and I was providing service to a corporate entity.
I informed him he was wrong and to please send out a representative to look. He disconnected my service after “convicting” me of things that simply are not true. I have done everything I can to show him the truth. I feel that you have come into my home like the Gestapo and breached the “contract” based on false accusations.
I am appalled at Dish’s attitude. I am appalled at the misinformation you have. I am beyond appalled at how this case was handled.
I instructed this misguided employee of yours that he was wrong and that he needed to provide me with a supervisor. He said he was a supervisor. I then told him again he was wrong about his opinion and that since he was so off base that he was obligated to provide me with a supervisor who was not familiar with this case and have them asses this. After some time he did connect me with Melisa, badge 29Y.
I went over Dish’s issues with her. She said I was providing service to more than one address and this was determined by the Tax assessor’s office who she said knew of no such address as mine, 11081 pacific view rd. Malibu, Ca. 90265. I explained that my mailing address was 11077 pacific view rd and that when I built this house I was issued a different address as the fire department and other first responders require each residence to have a different address posted. She then said that there was no such address. I ask her to look it up on Google earth and take a look. She then said that she was told I was supplying TV to a corporate entity as well.
I called the Ventura County Tax Assessors office. They informed me that they have nothing to do with address and that the Ventura County Building and Safety department is in charge of addresses. I then contacted Ventura County Building and Safety. After a few hours they were able to find the document that showed what my address was and they faxed it to me and I in turn faxed it to Melisa at 720 514 8453. I then called her back. After 2 more hours on the phone she said she would restore the TV in my bedroom and she did.
I have two Dish DVRs. One in my bedroom and one in my living room. I have one TV in my garage. All of the BS put forth on me by your company is outrageous and has no part in a free society. Everything put on me by Sunny was wrong, nothing he convicted of me is true. Dish employees breached the contract. Dish employees failed to restore my service as it was prior to this unwarnted intrusion into my home. Please pick up your DVRs and dish and advise me when you are coming to get them. I cannot do business with people who act like the Nazi Gestapo.
Lloyd Wright

]]> By: Lloyd Wright http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-162701 Lloyd Wright Thu, 10 Jun 2010 20:23:33 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-162701 Dish June 10, 2010 On June 9, 2010 at 10:23 am pacific time Sunny from your company called me and said he needed 3 to 5 minutes of my time because my Dish transmitters were not providing the necessary information. During the next 48 minutes of which at least one half of it I was on hold Sunny told me that he was disconnecting my service because I was providing Dish service to an adjacent address and I was providing service to a corporate entity. I informed him he was wrong and to please send out a representative to look. He disconnected my service after "convicting" me of things that simply are not true. I have done everything I can to show him the truth. I feel that you have come into my home like the Gestapo and breached the "contract" based on false accusations. I am appalled at Dish's attitude. I am appalled at the misinformation you have. I am beyond appalled at how this case was handled. I instructed this misguided employee of yours that he was wrong and that he needed to provide me with a supervisor. He said he was a supervisor. I then told him again he was wrong about his opinion and that since he was so off base that he was obligated to provide me with a supervisor who was not familiar with this case and have them asses this. After some time he did connect me with Melisa, badge 29Y. I went over Dish's issues with her. She said I was providing service to more than one address and this was determined by the Tax assessor's office who she said knew of no such address as mine, 11081 pacific view rd. Malibu, Ca. 90265. I explained that my mailing address was 11077 pacific view rd and that when I built this house I was issued a different address as the fire department and other first responders require each residence to have a different address posted. She then said that there was no such address. I ask her to look it up on Google earth and take a look. She then said that she was told I was supplying TV to a corporate entity as well. I called the Ventura County Tax Assessors office. They informed me that they have nothing to do with address and that the Ventura County Building and Safety department is in charge of addresses. I then contacted Ventura County Building and Safety. After a few hours they were able to find the document that showed what my address was and they faxed it to me and I in turn faxed it to Melisa at 720 514 8453. I then called her back. After 2 more hours on the phone she said she would restore the TV in my bedroom and she did. I have two Dish DVRs. One in my bedroom and one in my living room. I have one TV in my garage. All of the BS put forth on me by your company is outrageous and has no part in a free society. Everything put on me by Sunny was wrong, nothing he convicted of me is true. Dish employees breached the contract. Dish employees failed to restore my service as it was prior to this unwarnted intrusion into my home. Please pick up your DVRs and dish and advise me when you are coming to get them. I cannot do business with people who act like the Nazi Gestapo. Lloyd Wright Dish June 10, 2010
On June 9, 2010 at 10:23 am pacific time Sunny from your company called me and said he needed 3 to 5 minutes of my time because my Dish transmitters were not providing the necessary information.
During the next 48 minutes of which at least one half of it I was on hold Sunny told me that he was disconnecting my service because I was providing Dish service to an adjacent address and I was providing service to a corporate entity.
I informed him he was wrong and to please send out a representative to look. He disconnected my service after “convicting” me of things that simply are not true. I have done everything I can to show him the truth. I feel that you have come into my home like the Gestapo and breached the “contract” based on false accusations.
I am appalled at Dish’s attitude. I am appalled at the misinformation you have. I am beyond appalled at how this case was handled.
I instructed this misguided employee of yours that he was wrong and that he needed to provide me with a supervisor. He said he was a supervisor. I then told him again he was wrong about his opinion and that since he was so off base that he was obligated to provide me with a supervisor who was not familiar with this case and have them asses this. After some time he did connect me with Melisa, badge 29Y.
I went over Dish’s issues with her. She said I was providing service to more than one address and this was determined by the Tax assessor’s office who she said knew of no such address as mine, 11081 pacific view rd. Malibu, Ca. 90265. I explained that my mailing address was 11077 pacific view rd and that when I built this house I was issued a different address as the fire department and other first responders require each residence to have a different address posted. She then said that there was no such address. I ask her to look it up on Google earth and take a look. She then said that she was told I was supplying TV to a corporate entity as well.
I called the Ventura County Tax Assessors office. They informed me that they have nothing to do with address and that the Ventura County Building and Safety department is in charge of addresses. I then contacted Ventura County Building and Safety. After a few hours they were able to find the document that showed what my address was and they faxed it to me and I in turn faxed it to Melisa at 720 514 8453. I then called her back. After 2 more hours on the phone she said she would restore the TV in my bedroom and she did.
I have two Dish DVRs. One in my bedroom and one in my living room. I have one TV in my garage. All of the BS put forth on me by your company is outrageous and has no part in a free society. Everything put on me by Sunny was wrong, nothing he convicted of me is true. Dish employees breached the contract. Dish employees failed to restore my service as it was prior to this unwarnted intrusion into my home. Please pick up your DVRs and dish and advise me when you are coming to get them. I cannot do business with people who act like the Nazi Gestapo.
Lloyd Wright

]]> By: Paul http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-161771 Paul Fri, 04 Jun 2010 05:29:03 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-161771 Here's my correspondence with customer service: Please wait while we find a representative to assist you... Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me a moment to access your account and review the information you have already provided. (04-21rf#) Phillip M.YWR: How can I provide you with the best value and service today? (04-21rf#) Phillip M.YWR: I noticed that you have been idle for more than 1 minute. If there is no response, your session will disconnect in 30 seconds. Paul Wohlfarth: I need to understand why I'm being charged a service call on a system that was installed improperly (04-21rf#) Phillip M.YWR: I'd be happy to assist you with that. (04-21rf#) Phillip M.YWR: you were charged for a service call because we had to have a service technician go out to your home Paul Wohlfarth: But the system was missing equipment from day one in 2007 and I've had issues ever since then on poor reception. (04-21rf#) Phillip M.YWR: Unlike other companies, we do not charge you every month for the Technician Visit. We only charge you when you need it. So, with the other companies, although it may appear to be a free Technician Visit, you are actually paying for it every month with your monthly programming. So, in order to keep your monthly prices low, we do not add the Technician Visit charge into your monthly programming so that you only pay for it when you need it. Paul Wohlfarth: I understand that but I am at no fault to shotty workmanship by the 2007 installer. (04-21rf#) Phillip M.YWR: ok, well its not our fault either (04-21rf#) Phillip M.YWR: we didn't know the equipment was bad (04-21rf#) Phillip M.YWR: and if it was bad from 2007 why wait till now to have someone come out to fix it, it must not have been that bad (04-21rf#) Phillip M.YWR: Thank you for being a DISH Network customer, have a wonderful day! Thank you for visiting Dish Network. You may now close this window. Your session has ended. You may now close this window. Please wait while we find a representative to assist you... Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me a moment to access your account and review the information you have already provided. (03mk*) Marie D.Q8V: I'd be glad to connect you to (04-21rf#) Phillip M.YWR if you want to. Paul Wohlfarth: Yes (03mk*) Marie D.Q8V: Do you really want to be connected to the same agent or do you want me to assist you instead? Paul Wohlfarth: Listen he cut me off during our correspondence. (03mk*) Marie D.Q8V: I'd be happy to connect you thru to 04-21rf#) Phillip M.YWR. Please give me 2 minutes. Thank you for contacting Dish Network (04-21rf#) Phillip M.YWR has entered the session. (04-21rf#) Phillip M.YWR: How can I provide you with the best value and service today? Paul Wohlfarth: I'm not a technician. How am I to know what is wrong with the system. I did call repeatedly and took advice (03mk*) Marie D.Q8V has left the session. (04-21rf#) Phillip M.YWR: How can I provide you with the best value and service today? Paul Wohlfarth: You stated that your company didn't know the equipment was bad (04-21rf#) Phillip M.YWR: ok Paul Wohlfarth: I didn't know the equipment was bad but I took the advice of the phone techs (04-21rf#) Phillip M.YWR: ok Paul Wohlfarth: So they just got around to calling out a technician who found the faulty equipment install (04-21rf#) Phillip M.YWR: ok Paul Wohlfarth: Now im stuck with another install charge (04-21rf#) Phillip M.YWR: I apologize for the inconvenience. Paul Wohlfarth: I pay my bills on time and have put up with signal loss problems for three years (04-21rf#) Phillip M.YWR: ok Paul Wohlfarth: Why am I paying this bill! (04-21rf#) Phillip M.YWR: because we are supplying you service (04-21rf#) Phillip M.YWR: Is there anything else I can assist you with today? Paul Wohlfarth: Yes who do I talk to above you? (04-21rf#) Phillip M.YWR: if you want a supervisor you will need to call in to our 1-800 number (04-21rf#) Phillip M.YWR: Thank you for being a DISH Network customer, have a wonderful day! Thank you for visiting Dish Network. You may now close this window. Your session has ended. You may now close this window. Here’s my correspondence with customer service:
Please wait while we find a representative to assist you…
Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me a moment to access your account and review the information you have already provided.
(04-21rf#) Phillip M.YWR: How can I provide you with the best value and service today?
(04-21rf#) Phillip M.YWR: I noticed that you have been idle for more than 1 minute. If there is no response, your session will disconnect in 30 seconds.
Paul Wohlfarth: I need to understand why I’m being charged a service call on a system that was installed improperly
(04-21rf#) Phillip M.YWR: I’d be happy to assist you with that.
(04-21rf#) Phillip M.YWR: you were charged for a service call because we had to have a service technician go out to your home
Paul Wohlfarth: But the system was missing equipment from day one in 2007 and I’ve had issues ever since then on poor reception.
(04-21rf#) Phillip M.YWR: Unlike other companies, we do not charge you every month for the Technician Visit. We only charge you when you need it. So, with the other companies, although it may appear to be a free Technician Visit, you are actually paying for it every month with your monthly programming. So, in order to keep your monthly prices low, we do not add the Technician Visit charge into your monthly programming so that you only pay for it when you need it.
Paul Wohlfarth: I understand that but I am at no fault to shotty workmanship by the 2007 installer.
(04-21rf#) Phillip M.YWR: ok, well its not our fault either
(04-21rf#) Phillip M.YWR: we didn’t know the equipment was bad
(04-21rf#) Phillip M.YWR: and if it was bad from 2007 why wait till now to have someone come out to fix it, it must not have been that bad
(04-21rf#) Phillip M.YWR: Thank you for being a DISH Network customer, have a wonderful day!
Thank you for visiting Dish Network. You may now close this window.
Your session has ended. You may now close this window.
Please wait while we find a representative to assist you…

Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me a moment to access your account and review the information you have already provided.
(03mk*) Marie D.Q8V: I’d be glad to connect you to (04-21rf#) Phillip M.YWR if you want to.
Paul Wohlfarth: Yes
(03mk*) Marie D.Q8V: Do you really want to be connected to the same agent or do you want me to assist you instead?
Paul Wohlfarth: Listen he cut me off during our correspondence.
(03mk*) Marie D.Q8V: I’d be happy to connect you thru to 04-21rf#) Phillip M.YWR. Please give me 2 minutes. Thank you for contacting Dish Network
(04-21rf#) Phillip M.YWR has entered the session.
(04-21rf#) Phillip M.YWR: How can I provide you with the best value and service today?
Paul Wohlfarth: I’m not a technician. How am I to know what is wrong with the system. I did call repeatedly and took advice
(03mk*) Marie D.Q8V has left the session.
(04-21rf#) Phillip M.YWR: How can I provide you with the best value and service today?
Paul Wohlfarth: You stated that your company didn’t know the equipment was bad
(04-21rf#) Phillip M.YWR: ok
Paul Wohlfarth: I didn’t know the equipment was bad but I took the advice of the phone techs
(04-21rf#) Phillip M.YWR: ok
Paul Wohlfarth: So they just got around to calling out a technician who found the faulty equipment install
(04-21rf#) Phillip M.YWR: ok
Paul Wohlfarth: Now im stuck with another install charge
(04-21rf#) Phillip M.YWR: I apologize for the inconvenience.
Paul Wohlfarth: I pay my bills on time and have put up with signal loss problems for three years
(04-21rf#) Phillip M.YWR: ok
Paul Wohlfarth: Why am I paying this bill!
(04-21rf#) Phillip M.YWR: because we are supplying you service
(04-21rf#) Phillip M.YWR: Is there anything else I can assist you with today?
Paul Wohlfarth: Yes who do I talk to above you?
(04-21rf#) Phillip M.YWR: if you want a supervisor you will need to call in to our 1-800 number
(04-21rf#) Phillip M.YWR: Thank you for being a DISH Network customer, have a wonderful day!
Thank you for visiting Dish Network. You may now close this window.
Your session has ended. You may now close this window.

]]> By: Nancy http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-161401 Nancy Tue, 01 Jun 2010 23:10:47 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-161401 It makes me feel so much better to know that I am not the absolute bitch that I feel like after talking to Dish. See what y'all think of this: When Dish first came out with the DVR receiver a friend of mine got one. He installed Dish so whenever any new equipment came out he got it. He never had any problems with the receiver. When he was killed 4 years ago I brought the receiver home with me and called Dish and had it activated on my Dish account. Tom had owned the receiver so I didn't have any problems with the activation since I was already a Dish customer and have been for 9 years. I was very lucky that Tom had hooked up my original Dish so everything had always worked fine. I have thoroughly enjoyed my DVR, with no problems, until about 6 months ago. The DVR started skipping recording some shows and some timers were just eliminated. I had plenty of recording time available and if I tried to add to many timers it would not let me. There were also other issues, but this was the main one to me. I called Dish to see if there was something technical that I needed to take care of. They told me they could send me out a new receiver and just send them my original one. I thought this was a great deal. I had the new one activated (same model) and it started doing the same thing only a little worse than my original receiver. I just did not feel like dealing with Dish so I waited a couple of months until I got fed up and called them. I was told they would send me out another receiver and just return that one. I got the next one and had it activated. It is doing the same thing, but much worse. According to Dish I have to many timers set. Anyway...it just gets worse from here with trying to deal with their lovely customer service. I try to tell them that I just want a DVR receiver that works so that I can have what I am paying for. I don't think that is to much to ask. So, I have a question. Since my original receiver started having these problems about 6 months ago, and the two receivers they have sent to me have the same problems which are getting increasingly worse, is there a way they can do something to my programming coming over the satelite that will make it so agravating that I will upgrade and pay an additional $6.00 per month? They are sending another receiver out that I have been assured will work properly and I will not have these problems. Want to bet? I was told by one of the "tech support" folks that these receivers have a product defect. In this long story a tech was sent out and he told me they don't even have those anymore. So...am I being gun shy or can they do that? It makes me feel so much better to know that I am not the absolute bitch that I feel like after talking to Dish. See what y’all think of this:

When Dish first came out with the DVR receiver a friend of mine got one. He installed Dish so whenever any new equipment came out he got it. He never had any problems with the receiver. When he was killed 4 years ago I brought the receiver home with me and called Dish and had it activated on my Dish account. Tom had owned the receiver so I didn’t have any problems with the activation since I was already a Dish customer and have been for 9 years. I was very lucky that Tom had hooked up my original Dish so everything had always worked fine. I have thoroughly enjoyed my DVR, with no problems, until about 6 months ago. The DVR started skipping recording some shows and some timers were just eliminated. I had plenty of recording time available and if I tried to add to many timers it would not let me. There were also other issues, but this was the main one to me. I called Dish to see if there was something technical that I needed to take care of. They told me they could send me out a new receiver and just send them my original one. I thought this was a great deal. I had the new one activated (same model) and it started doing the same thing only a little worse than my original receiver. I just did not feel like dealing with Dish so I waited a couple of months until I got fed up and called them. I was told they would send me out another receiver and just return that one. I got the next one and had it activated. It is doing the same thing, but much worse. According to Dish I have to many timers set. Anyway…it just gets worse from here with trying to deal with their lovely customer service. I try to tell them that I just want a DVR receiver that works so that I can have what I am paying for. I don’t think that is to much to ask. So, I have a question. Since my original receiver started having these problems about 6 months ago, and the two receivers they have sent to me have the same problems which are getting increasingly worse, is there a way they can do something to my programming coming over the satelite that will make it so agravating that I will upgrade and pay an additional $6.00 per month? They are sending another receiver out that I have been assured will work properly and I will not have these problems. Want to bet? I was told by one of the “tech support” folks that these receivers have a product defect. In this long story a tech was sent out and he told me they don’t even have those anymore. So…am I being gun shy or can they do that?

]]> By: Dale T. Morse http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-161071 Dale T. Morse Sat, 29 May 2010 07:27:47 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-161071 My Letter TO DISH Dish Network Billing May 27th, 2010 I have contacted you guys about this $105.11 dollar bill, and was told to disregard it. However, I am aware of the administrative procedures act, and my obligation under the UCC regarding your presentment. You turned my service off prior to the last billing cycle running out, when you were paid in full, and I had a negative balance of $15 dollars and change. This $105.11 bill is not correct and not right, and constitutes a double charge, and fraudulent presentment by use of the wires affecting interstate commerce, so I am placing this online presentment in dispute per the writing below. NOTICE OF DISPUTE PURSUANT TO TITLE 15 U.S.C. SECTION 1962 et.seq., The Federal Fair Debt Collection Act. 1. On or about the 17th day of May, 2010, I wrote by and through this email, to your senior customer service manager, a letter complaining about the poor customer service, and that I was considering canceling my service with Dish, but never stated that I wanted to cancel. Moreover, I politely asked in said letter for Dish customer service to contact me to discuss my remaining a Dish Customer. Dish failed to respond. 2. I also paid my current bill early, in the amount of $143.38 leaving me a credit balance of about fifteen dollars and change. 3. Dish never contacted me, but took it upon themselves, to disregard my May 17th letter, and on or about May 24th, Dish, with a reckless and callous disregard for the fact that my service was paid with a credit until June 25th, 2010, Dish terminated my service. 4. I contacted Dish and spoke with Millissa Palacio prior to Dish posting the above complained presentment, in the Dish executive offices, because I could not understand why Dish turned off my service. 5. I read her my May 17 letter, and she stated "she saw nowhere where I told or requested Dish to cancel my service,” and I faxed said letter to her at (303) 723-2063. Fax Confirmed by receipt. 6. She reinstated the service, and waived the reinstatement fee of $20.00 because of Dish's mistake, and poor customer service. 7. On May 18th, Dish, buy use of the wires, posted a fraudulent bill online in the amount of $105.11 with no accounting for my negative balance, in what I believe is an attempt to defraud me, and extort additional funds from me, to unjustly enrich and reward Dish, by use of the wires, an amount of $105.11, plus the credit Dish is not entitled to, in violation of Title 18, United States Code, Section 1343, Wire Fraud, and Title 18 United States Code, Section 892, EXTORTIONISTIC CREDIT PRACTICES. 8. Dish is attempting to be unjustly enriched and rewarded by the above acts with monies not due or owed, and said billing constitutes and attempt to extort and defraud me. 9. Moreover, I have reason to believe and do believe, that Dish has placed a copy of said bill in the amount of $105.11 in the United States Mail in another attempt to collect an amount of money from me, that is not due, and not owed. If said bill was placed in the mail, said act my constitute violations of Title 18 United States Code, Section 1341, Mail Fraud, constituting two predicate acts to violate Title 18 United States Code, Section 1962, Racketeering. 10. Now therefore, based on the above, and pursuant to the Fair Debt Collection Practice Act as set forth above, I am placing this entire amount of $105.11 in dispute, giving Dish under the law the required amount of time to contact me regarding the above bill. You have attorneys, you figure out what the legal time limit is. Moreover, if Dish's fails to act according to law, Dish will acquiesce to the facts stated above, and that by mistake in fact, or by deliberate fraud, said bill is not owed, and is not collectible. YOU HAVE BEEN NOTICED! All I wanted to do was be provided an apology for poor customer service, because you television service is excellent. However, your billing practices and customer service are the worst in the industry. I cannot believe that Dish has not the nerve to step up to the plate and admit their wrongs, and pick up the phone and apologize, especially to a customer that is never late, and spends around $2000.00 a year. Instead, Dish chose to egregiously terminate my service, reinstate the service and bill me again. I have set my service to cancel on the 8th of June, and once I receive the boxes for my three receivers, I will send them back with return confirmation that you received them. Any bona-fide remaining outstanding balances for television service will also be paid. Do not bring up the contract, because there is no contract, and if there is, Dish must mail me a copy signed by me, because by Dish’s own acts, Dish has certainly breached any contract that may have existed by its acts and ommissions. As for the return of the LNB, if you want that, come get it, but do not think for a minute that I will climb up on my roof and take down permanently installed equipment, nor will I pay for it when I see LNB's on half of the vacant homes in my neighborhood. You cannot pull that ploy on me. Now, lets see what you will do. I am open to talk, because like I stated above, your TV service is very good, but any more games and manipulation by Dish, will surely lead to my filing a Federal Law Suit against Dish as a corporation, and its officers personally under the doctrine of Respondeat Superior. If you want to keep me as a customer, call me, if not, on June 8th, my service will terminate, and I hope we can do that without the need of expensive litigation. As for the above Fair Debt Collection Act notifications, you need to remove that bill from my online account, or answer this dispute within the time limits allowed by the law. If you fail, you will acquiesce. Respectfully submitted, Dale T. Morse My Letter TO DISH

Dish Network Billing
May 27th, 2010
I have contacted you guys about this $105.11 dollar bill, and was told to disregard it. However, I am aware of the administrative procedures act, and my obligation under the UCC regarding your presentment. You turned my service off prior to the last billing cycle running out, when you were paid in full, and I had a negative balance of $15 dollars and change. This $105.11 bill is not correct and not right, and constitutes a double charge, and fraudulent presentment by use of the wires affecting interstate commerce, so I am placing this online presentment in dispute per the writing below.

NOTICE OF DISPUTE PURSUANT TO TITLE 15 U.S.C. SECTION 1962 et.seq., The Federal Fair Debt Collection Act.
1. On or about the 17th day of May, 2010, I wrote by and through this email, to your senior customer service manager, a letter complaining about the poor customer service, and that I was considering canceling my service with Dish, but never stated that I wanted to cancel. Moreover, I politely asked in said letter for Dish customer service to contact me to discuss my remaining a Dish Customer. Dish failed to respond.
2. I also paid my current bill early, in the amount of $143.38 leaving me a credit balance of about fifteen dollars and change.
3. Dish never contacted me, but took it upon themselves, to disregard my May 17th letter, and on or about May 24th, Dish, with a reckless and callous disregard for the fact that my service was paid with a credit until June 25th, 2010, Dish terminated my service.
4. I contacted Dish and spoke with Millissa Palacio prior to Dish posting the above complained presentment, in the Dish executive offices, because I could not understand why Dish turned off my service.
5. I read her my May 17 letter, and she stated “she saw nowhere where I told or requested Dish to cancel my service,” and I faxed said letter to her at (303) 723-2063. Fax Confirmed by receipt.
6. She reinstated the service, and waived the reinstatement fee of $20.00 because of Dish’s mistake, and poor customer service.
7. On May 18th, Dish, buy use of the wires, posted a fraudulent bill online in the amount of $105.11 with no accounting for my negative balance, in what I believe is an attempt to defraud me, and extort additional funds from me, to unjustly enrich and reward Dish, by use of the wires, an amount of $105.11, plus the credit Dish is not entitled to, in violation of Title 18, United States Code, Section 1343, Wire Fraud, and Title 18 United States Code, Section 892, EXTORTIONISTIC CREDIT PRACTICES.
8. Dish is attempting to be unjustly enriched and rewarded by the above acts with monies not due or owed, and said billing constitutes and attempt to extort and defraud me.
9. Moreover, I have reason to believe and do believe, that Dish has placed a copy of said bill in the amount of $105.11 in the United States Mail in another attempt to collect an amount of money from me, that is not due, and not owed. If said bill was placed in the mail, said act my constitute violations of Title 18 United States Code, Section 1341, Mail Fraud, constituting two predicate acts to violate Title 18 United States Code, Section 1962, Racketeering.
10. Now therefore, based on the above, and pursuant to the Fair Debt Collection Practice Act as set forth above, I am placing this entire amount of $105.11 in dispute, giving Dish under the law the required amount of time to contact me regarding the above bill. You have attorneys, you figure out what the legal time limit is. Moreover, if Dish’s fails to act according to law, Dish will acquiesce to the facts stated above, and that by mistake in fact, or by deliberate fraud, said bill is not owed, and is not collectible. YOU HAVE BEEN NOTICED!

All I wanted to do was be provided an apology for poor customer service, because you television service is excellent. However, your billing practices and customer service are the worst in the industry. I cannot believe that Dish has not the nerve to step up to the plate and admit their wrongs, and pick up the phone and apologize, especially to a customer that is never late, and spends around $2000.00 a year. Instead, Dish chose to egregiously terminate my service, reinstate the service and bill me again. I have set my service to cancel on the 8th of June, and once I receive the boxes for my three receivers, I will send them back with return confirmation that you received them. Any bona-fide remaining outstanding balances for television service will also be paid. Do not bring up the contract, because there is no contract, and if there is, Dish must mail me a copy signed by me, because by Dish’s own acts, Dish has certainly breached any contract that may have existed by its acts and ommissions. As for the return of the LNB, if you want that, come get it, but do not think for a minute that I will climb up on my roof and take down permanently installed equipment, nor will I pay for it when I see LNB’s on half of the vacant homes in my neighborhood. You cannot pull that ploy on me.

Now, lets see what you will do. I am open to talk, because like I stated above, your TV service is very good, but any more games and manipulation by Dish, will surely lead to my filing a Federal Law Suit against Dish as a corporation, and its officers personally under the doctrine of Respondeat Superior.

If you want to keep me as a customer, call me, if not, on June 8th, my service will terminate, and I hope we can do that without the need of expensive litigation. As for the above Fair Debt Collection Act notifications, you need to remove that bill from my online account, or answer this dispute within the time limits allowed by the law. If you fail, you will acquiesce.

Respectfully submitted,
Dale T. Morse

]]> By: tina http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-157021 tina Sat, 08 May 2010 19:59:12 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-157021 Anyone know how to get a class action lawsuit against Dish? Anyone know how to get a class action lawsuit against Dish?

]]> By: Will http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-154821 Will Tue, 27 Apr 2010 18:14:21 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-154821 We've just recently cancelled service with Dish Notwork and for our convenience, they've provided us with two prepaid shipping boxes with all the necessary packing matierials inside. Now, all I have to do is get a phillips screwdriver, unscrew and disconnect something, break into the the box on the wall that it goes to and disconnect something else; place all pieces in boxes provided and ship. Although shipping is prepaid, did you know those labels cost $15 to print? I certainly didn't. Well, at any rate, I wasn't sure if it was legal for me to open that box outside on the wall to begin with. Moreover, I certainly didn't want to break the law attempting to send their parts and then be billed for parts they claim were damaged or not returned. I had another contractor open the box and remove all parts while I video taped the whold thing. Even got UPS driver to verify contents and packing prior to securing the box with his own tape. I will be uploading to utube enroute to small claims court the minute I get a bogus charge We’ve just recently cancelled service with Dish Notwork and for our convenience, they’ve provided us with two prepaid shipping boxes with all the necessary packing matierials inside. Now, all I have to do is get a phillips screwdriver, unscrew and disconnect something, break into the the box on the wall that it goes to and disconnect something else; place all pieces in boxes provided and ship. Although shipping is prepaid, did you know those labels cost $15 to print? I certainly didn’t. Well, at any rate, I wasn’t sure if it was legal for me to open that box outside on the wall to begin with. Moreover, I certainly didn’t want to break the law attempting to send their parts and then be billed for parts they claim were damaged or not returned. I had another contractor open the box and remove all parts while I video taped the whold thing. Even got UPS driver to verify contents and packing prior to securing the box with his own tape. I will be uploading to utube enroute to small claims court the minute I get a bogus charge

]]> By: Tom http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-154521 Tom Mon, 26 Apr 2010 20:18:54 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-154521 Reply to Nancy: Corporate headquarters phone number in Colorado is 303-723-1000. Good luck! Reply to Nancy:
Corporate headquarters phone number in Colorado is 303-723-1000.
Good luck!

]]> By: Alex Frigault http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-153801 Alex Frigault Thu, 22 Apr 2010 19:18:29 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-153801 Where can I find a complaint form, on line, that I can submit to Dish TV executives. I have incurred an unfair charge and am unable to rectify it with the accounting department. Please advise. Thank You. Where can I find a complaint form, on line, that I can submit to Dish TV executives. I have incurred an unfair charge and am unable to rectify it with the accounting department.
Please advise. Thank You.

]]> By: Nancy http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-151421 Nancy Fri, 09 Apr 2010 17:44:27 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-151421 I just cancelled my service with Dish after 6 years -- customer service is horrible. Did you know as of 2/1/10, Dish is now charging the customer to return the receivers back to Dish? $15.00 per label. When you sign up initially, you are told there is "no equipment to buy or lease -- free installation". Well when you cancel all of a sudden you are leasing the equipment! This is so ridiculous! Did anyone have any luck finding a coporate phone number? I just cancelled my service with Dish after 6 years — customer service is horrible. Did you know as of 2/1/10, Dish is now charging the customer to return the receivers back to Dish? $15.00 per label. When you sign up initially, you are told there is “no equipment to buy or lease — free installation”. Well when you cancel all of a sudden you are leasing the equipment! This is so ridiculous! Did anyone have any luck finding a coporate phone number?

]]> By: g http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-150961 g Wed, 07 Apr 2010 08:17:59 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-150961 Wow! I wish I knew all of this. I have had a problem since 10/09 and I ordered from the exec. dept rep and my story is a combo of many of yours. Okay so since we have to do this thing who has the best service/ price and well, maybe know one since they think they know we have to get cable. I am for blasting them on twitter, I don't use twit though because I dont know how. But who ever does please blacklist them on twitter. I want a class action suit does anyone know any attorneys on this complaint site? if so they can contact me glow992007@yahoo.com and I will be happy to jump aboard, I am sure the other cable companies will be happy too..... Wow! I wish I knew all of this. I have had a problem since 10/09 and I ordered from the exec. dept rep and my story is a combo of many of yours. Okay so since we have to do this thing who has the best service/ price and well, maybe know one since they think they know we have to get cable. I am for blasting them on twitter, I don’t use twit though because I dont know how. But who ever does please blacklist them on twitter. I want a class action suit does anyone know any attorneys on this complaint site? if so they can contact me glow992007@yahoo.com and I will be happy to jump aboard, I am sure the other cable companies will be happy too…..

]]> By: Barbara http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-150771 Barbara Tue, 06 Apr 2010 17:52:21 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-150771 hey guys, lets join a class action lawsuit against Dish hey guys,
lets join a class action lawsuit against Dish

]]> By: SERGIO http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-150111 SERGIO Fri, 02 Apr 2010 14:09:58 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-150111 I am a little frustrated with dish network beacause it seems like they are opening account with people that are uusing somebody elses ss#. Yes, its happenning and be aware that they are not even verifying the ss# to match with the name or the owner of that number. It happened to a co-worker of mine and it happened to me as well. Now i face another problem. I was trying to purchase a house and when the bank open my credit report i was shocked to see that there was a collection from dish network on my credit report and was in collection for $590. I got the collection agency phone number and when i called they said that the on the account was not the same as mine but the ss# was the same. So to finish this of, How can i company dont verify all info before they open an account over the phone??? People be aware out there and protect yourself and keep an eye on your credit report!! I am a little frustrated with dish network beacause it seems like they are opening account with people that are uusing somebody elses ss#. Yes, its happenning and be aware that they are not even verifying the ss# to match with the name or the owner of that number. It happened to a co-worker of mine and it happened to me as well. Now i face another problem. I was trying to purchase a house and when the bank open my credit report i was shocked to see that there was a collection from dish network on my credit report and was in collection for $590. I got the collection agency phone number and when i called they said that the on the account was not the same as mine but the ss# was the same. So to finish this of, How can i company dont verify all info before they open an account over the phone??? People be aware out there and protect yourself and keep an eye on your credit report!!

]]> By: Manoj http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-148411 Manoj Thu, 25 Mar 2010 20:18:58 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-148411 I feel there was some minor work needed to open the set top box and rectify it. Instead the technician took it for four days and brings it on 5th day. These direct to home satellite people are just cheating people. I feel there was some minor work needed to open the set top box and rectify it. Instead the technician took it for four days and brings it on 5th day.
These direct to home satellite people are just cheating people.

]]> By: Manoj http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-148401 Manoj Thu, 25 Mar 2010 20:17:19 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-148401 On Monday morning my TV showed error message 401 and even Recharge your Dish TV card. My Dish TV Subscription is valid upto July 2010. I called then central number 18001803474, lodged complaint, then on Wednesday noon the technician comes. Before entering my house he demands Rs 165 as visiting charge even before touching the set top box. Then the technician in 2 minutes tells - that set top box is faulty. So he takes it away with him. Tells it till take 4 days for repairing and I have to pay extra charges for repairing over and above Rs 165/-. I AM WITHOUT MY TELEVISION FOR FOUR DAYS. He tells there is company policy not to keep replacement set top box. Finally on Friday he brings the set top box installs it and charges me another Rs 800/-. I feeL CHEATED. Further I was left WITHOUT WATCHING TELEVISION FOR ALMOST FIVE DAYS. Very poor service. I am disgusted. In present times of competition these guys still exploit the consumer. On Monday morning my TV showed error message 401 and even Recharge your Dish TV card.
My Dish TV Subscription is valid upto July 2010.
I called then central number 18001803474, lodged complaint, then on Wednesday noon the technician comes.
Before entering my house he demands Rs 165 as visiting charge even before touching the set top box.
Then the technician in 2 minutes tells – that set top box is faulty. So he takes it away with him. Tells it till take 4 days for repairing and I have to pay extra charges for repairing over and above Rs 165/-.
I AM WITHOUT MY TELEVISION FOR FOUR DAYS. He tells there is company policy not to keep replacement set top box.
Finally on Friday he brings the set top box installs it and charges me another Rs 800/-.
I feeL CHEATED.
Further I was left WITHOUT WATCHING TELEVISION FOR ALMOST FIVE DAYS.
Very poor service. I am disgusted.
In present times of competition these guys still exploit the consumer.

]]> By: Nancy http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-140753 Nancy Wed, 24 Feb 2010 14:23:08 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-140753 Discouraged doesn't begin to cover how I feel. I thought my little old lady (76) statis, or maybe that I wear a hearing aide on my only working ear would help when calling customer service. Not so. I now find there is no help for a service that doesnt work for me because (as the the fourth tech I talked to says, "I have too old a TV set"). Interestingly however the customer service rep. told me that it was possible that instead of discontinuing service, which wasn't working for me, they might discount the $10. monthly charge they had been billing me for high def. on a set that doesn't get it anyway. I had planned to write to the corporate head and appeal to their integrity. HAH.After reading only about 10 of the letters posted, I see that I probably won't find any throughout the entire system. Discouraged doesn’t begin to cover how I feel. I thought my little old lady (76) statis, or maybe that I wear a hearing aide on my only working ear would help when calling customer service. Not so. I now find there is no help for a service that doesnt work for me because (as the the fourth tech I talked to says, “I have too old a TV set”). Interestingly however the customer service rep. told me that it was possible that instead of discontinuing service, which wasn’t working for me, they might discount the $10. monthly charge they had been billing me for high def. on a set that doesn’t get it anyway. I had planned to write to the corporate head and appeal to their integrity. HAH.After reading only about 10 of the letters posted, I see that I probably won’t find any throughout the entire system.

]]> By: Ballwasher http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-138376 Ballwasher Wed, 13 Jan 2010 00:50:52 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-138376 Listen everyone we all have the same problems so why are we all wasting our time on this computer publishing articles like a bunch of hillbillies complaining about something useless. These people obviously get off on what we are writing because they just keep on doing it to other idiots down the line. How is fraud being committed in broad daylight and no governor, state represenative or anyone like that ever been contacted. Please someone contact the President and ask for change to Dish Network or just can't we all at once sue the owner of Dish Network and get more than 500 dollars back. These guys are a joke they scammed me like all of you but the whole difference is I got all my money back thank the good lord for US Bank they are keen to Dish Network and know about the fraud they commit on customers I got all my money back and didn't pay one squat to them they don't have shit for my phone number because I cancelled my home phone hey who wants a beer lets drink to Jackoffs who work for Dish Network they are as smart as your local sand jocket at the 7 Eleven store. Are you people kidding me call your bank and tell them they are committing fraud on you because that's what it is and see how fast you get your money back. Signed DISH NETWORK never got a red haired cent from me and i took my equipment and give it to my friend as a gift and funnier than that it was regifted. Listen everyone we all have the same problems so why are we all wasting our time on this computer publishing articles like a bunch of hillbillies complaining about something useless. These people obviously get off on what we are writing because they just keep on doing it to other idiots down the line. How is fraud being committed in broad daylight and no governor, state represenative or anyone like that ever been contacted. Please someone contact the President and ask for change to Dish Network or just can’t we all at once sue the owner of Dish Network and get more than 500 dollars back. These guys are a joke they scammed me like all of you but the whole difference is I got all my money back thank the good lord for US Bank they are keen to Dish Network and know about the fraud they commit on customers I got all my money back and didn’t pay one squat to them they don’t have shit for my phone number because I cancelled my home phone hey who wants a beer lets drink to Jackoffs who work for Dish Network they are as smart as your local sand jocket at the 7 Eleven store. Are you people kidding me call your bank and tell them they are committing fraud on you because that’s what it is and see how fast you get your money back. Signed DISH NETWORK never got a red haired cent from me and i took my equipment and give it to my friend as a gift and funnier than that it was regifted.

]]> By: Former Dish Supervisor http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-138014 Former Dish Supervisor Fri, 08 Jan 2010 13:57:02 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-138014 Hey John...and anyone else reading these posts. John..It is not tht you have a "bad rep" You simply work for a company whose management does not care about you as a person. You are just number...the number you enter to get into the bulding each day. I worked for over 2 years as a supervisor at a Dish call center in Texas...I wont say which one, but it is near Houston. I was considered one of the more popular and skilled supervisors in the call center. I was fired for reasons still really not known (or proven, or doumented)and I am currently involved in 2...yes 2...lawsuits against Dish (Echostar)for 2 different issues. While I do agree with you that many customers may be ignorant of the small print and the disclosures you read them, they are not all to blame. Dish Networks level of "customer service" is poor at it's best. Customers want what they pay for to work and they want it to work correctly every time they power it on. When the equipment fails to work correctly they have evry reason to be upset. They have NO RIGHT to treat you bad however...it really is not your fault. But you represent the company they send their money to. Welcome to customer service John. I understand your frustrations.I dealt with pissed off agents every day for the same reasons you complain about. It sucks working for a company that will fire you for doing what you think is right to help someone. Once again...they (DISH) sign your checks to do it their way. I agree 100% that their way is 99.9% faulty most of the time and it further escalates the issues with customers which in turn results in poor customer service because the agent did it their way...knowing"their way" is faulty. John...I think I might actually know who you are. I have some words of advice from someone who has been there. #1) Keep a low profile in the call center. #2)Do your job even if you do not agree with the methods. #3) Do not do ANYTHING that wil put you on managements radar. #4) Do not take out your personal frustrations on the customers. It does no good at all for you or them. #5) Most importantly...start a new job search ASAP. Dish is struggling financially believe it or not. They will tell you the opposite to keep the agents in the chairs and on the phones, but they are within 2 years of being taken over or bought out by someone else, or even worse..they will go out of business. I guarantee it.Too many issues wih equipment...loosing customers faster than they are gaining new ones. Raising prices to unheard of levels. $99.00 for a service call...no matter what? By the end of 2010 they will be in trouble like never before due to these unreasonable price changes. And who are the people that will catch hell for it all? All of you who work the phones. One last thing...The world as a wole is not "stupid"....You have issues as it is just based on that one statement. If I were your employer I would fire you just for that attitude. YOU sir..are the problem with true customer service. Get over it and find a new line of work that will accept your beliefs.Perhaps a Nazi leader would serve you well. Good luck to you and all of you Dish victims. Hey John…and anyone else reading these posts.
John..It is not tht you have a “bad rep” You simply work for a company whose management does not care about you as a person. You are just number…the number you enter to get into the bulding each day.
I worked for over 2 years as a supervisor at a Dish call center in Texas…I wont say which one, but it is near Houston. I was considered one of the more popular and skilled supervisors in the call center. I was fired for reasons still really not known (or proven, or doumented)and I am currently involved in 2…yes 2…lawsuits against Dish (Echostar)for 2 different issues.
While I do agree with you that many customers may be ignorant of the small print and the disclosures you read them, they are not all to blame. Dish Networks level of “customer service” is poor at it’s best. Customers want what they pay for to work and they want it to work correctly every time they power it on. When the equipment fails to work correctly they have evry reason to be upset. They have NO RIGHT to treat you bad however…it really is not your fault. But you represent the company they send their money to. Welcome to customer service John. I understand your frustrations.I dealt with pissed off agents every day for the same reasons you complain about. It sucks working for a company that will fire you for doing what you think is right to help someone. Once again…they (DISH) sign your checks to do it their way. I agree 100% that their way is 99.9% faulty most of the time and it further escalates the issues with customers which in turn results in poor customer service because the agent did it their way…knowing”their way” is faulty.
John…I think I might actually know who you are. I have some words of advice from someone who has been there. #1) Keep a low profile in the call center. #2)Do your job even if you do not agree with the methods. #3) Do not do ANYTHING that wil put you on managements radar. #4) Do not take out your personal frustrations on the customers. It does no good at all for you or them. #5) Most importantly…start a new job search ASAP. Dish is struggling financially believe it or not. They will tell you the opposite to keep the agents in the chairs and on the phones, but they are within 2 years of being taken over or bought out by someone else, or even worse..they will go out of business. I guarantee it.Too many issues wih equipment…loosing customers faster than they are gaining new ones. Raising prices to unheard of levels. $99.00 for a service call…no matter what? By the end of 2010 they will be in trouble like never before due to these unreasonable price changes. And who are the people that will catch hell for it all? All of you who work the phones.
One last thing…The world as a wole is not “stupid”….You have issues as it is just based on that one statement. If I were your employer I would fire you just for that attitude. YOU sir..are the problem with true customer service. Get over it and find a new line of work that will accept your beliefs.Perhaps a Nazi leader would serve you well. Good luck to you and all of you Dish victims.

]]> By: John http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-138004 John Fri, 08 Jan 2010 07:30:52 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-138004 Ok Let me all tell you I am a TSR with dish with a bad rep. I dont hang up on people in fact I am one of the nicest people you will talk to on the phone. You know I understand you are mad when you call in but for real cussing the people as a person what did we do. It is a job I show up I say my little intro that has changed 5 times in a year and hope and pray I dont get fired from day to day, because I offend someone who hasnt paid their bill in 3 months. I will tell you right now when I talk to a customer you may not know it but I think everyone of you is an idiot. We read you legal disclosures if you do an upgrade if we dont we get fired. If you dont remember what we have read to you sorry not my fault I did my job. Some people are nice but most are ass-holes with a point to prove. I dont make a lot of money. But in economy guess what I will take what I can get. Dont take it out on the person you are talking to we have no control over what happens in fact. Not a single person you talk to on the phone can make your dreams come true. OH and leased equipment if you dont refuse shipment guess what its your responsibility...I am nice I will get if fixed and not at your expense but guess what if you open the box we have know way of knowing if you broke it. If you wonder why I am starting to get agitated its because not only can you get me fired but if I dont follow their guidelines I can get fired. And yes the world as a whole is stupid. If you dont pay your bill your service gets cut off end of story. Ok Let me all tell you I am a TSR with dish with a bad rep. I dont hang up on people in fact I am one of the nicest people you will talk to on the phone. You know I understand you are mad when you call in but for real cussing the people as a person what did we do. It is a job I show up I say my little intro that has changed 5 times in a year and hope and pray I dont get fired from day to day, because I offend someone who hasnt paid their bill in 3 months. I will tell you right now when I talk to a customer you may not know it but I think everyone of you is an idiot. We read you legal disclosures if you do an upgrade if we dont we get fired. If you dont remember what we have read to you sorry not my fault I did my job. Some people are nice but most are ass-holes with a point to prove. I dont make a lot of money. But in economy guess what I will take what I can get. Dont take it out on the person you are talking to we have no control over what happens in fact. Not a single person you talk to on the phone can make your dreams come true. OH and leased equipment if you dont refuse shipment guess what its your responsibility…I am nice I will get if fixed and not at your expense but guess what if you open the box we have know way of knowing if you broke it. If you wonder why I am starting to get agitated its because not only can you get me fired but if I dont follow their guidelines I can get fired. And yes the world as a whole is stupid. If you dont pay your bill your service gets cut off end of story.

]]> By: Jeff http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-137056 Jeff Mon, 14 Dec 2009 11:52:04 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-137056 For what it's worth, I have never had any problems with my dish network service. I don’t loose my signal and have been with them for eight years. The couple times I have had a problem, the tech support was great. I am paying way less than what I would pay somewhere else. For what it’s worth, I have never had any problems with my dish network service. I don’t loose my signal and have been with them for eight years. The couple times I have had a problem, the tech support was great. I am paying way less than what I would pay somewhere else.

]]> By: Former Dish Supervisor http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-136175 Former Dish Supervisor Fri, 06 Nov 2009 16:56:47 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-136175 I am a former Dish Netwrok call center supervisor in Texas. Ater leaving Dish Network I started researching in depth the seemingly ovewhelming number of angry customers AND angry former employees of this company.What I have found is astonishing. EVERY forum, website, report and database I have looked at the sentiments are the same. Dish Network's customer service is horrible. So, it was not difficult to put it all together and fgure out where the problem comes from. First of all, you all need to understand that not all Dish Network customer service reps (CSR's) are from India. In fact 80% of them are here in the US with 8 full time call centers in the United States alone. Of these CSR's the average tenure for their length of employment is 3-6 months at best. The call cente I worked in near Houston Texas has a turnover rate that is sickening. Of 600+ full time employees in his call center, 25 of them have a year or more of tenure. The rest are new agents, many of whom are likely still in "training." The reason for the high turnover rate is because of the impossible working conditions and the poor management staff. The CSR's are held to near impossible standards and are expected to resolve each customers issues in 8 minutes or less. If they are unable to fix your issue in less than 8 minutes they are held accountable. So, when you are on the phone with Dish if it takes longer than 8 minutes for the agent to fix your issue, rest assured there is a supervisor or manager standing close by.These agents are required to work many long hours at just above the new minimum wage. They get no sick time or decent benefits. The policies of the company are Hitler-like. Agents get 6 weeks of "training" from a trainer who has the equivilant experience of a waiter or waitress. All new agents are put on "live" calls after only a few days of training. The majority of agents in these call centers are extremely unhappy and in some cases disgruntled and these are the people who have access to your personal information, including credit cards, viewing habits, addresses and phone numbers. The supervisors (coaches) are even more stressed and unhappy. So...what you get are frequent mistake in billing and other related issues. I have personally witnessed agents making changes to accounts without the customer even being on the phone. Beware...your personal info is at risk with this company. MAny of the agents I worked around for the last few years are drug abusers...yes they drug test, but it is not hard to pass a drug test! Many have recent criminal records...the company still hires criminals depending on the charges. There are no managers with anything more than a high school diploma. The people with college educations find jobs elsewhere. The company claims to be customer focused, but I can assure you that they spend much more time finding ways to mistreat employees. In the 2 and a half years I was there I never saw them offer any training on actual customer service. They are more focused on making money as quickly as possible at the expense of the poor kids who just needed a job. So...in summary...before you decide to call and complain, please understand that the person you talk to is most likely just as angry, bitter and disappointed as you are. They are just doing what Dish tells them to do, but if you call spewing your venom to the agent and they are in fact a disgruntled employee...do not be surprised when you find things on your bill that do not make sense. Your best option at any resolution is to #1) Call and ask to speak to "Loyalty Team" and tell them you want to cancel for whatever reason. They will give you the world to keep you as a customer. #2) Threaten to sue. You will be immediately transferred to Executive Resolutions Team who will also give you the world to keep you as a customer. #3) Go to Direct TV or cable. They have better service and happy employees. I hope this helps a little bit....Good luck!! I am a former Dish Netwrok call center supervisor in Texas. Ater leaving Dish Network I started researching in depth the seemingly ovewhelming number of angry customers AND angry former employees of this company.What I have found is astonishing. EVERY forum, website, report and database I have looked at the sentiments are the same. Dish Network’s customer service is horrible. So, it was not difficult to put it all together and fgure out where the problem comes from. First of all, you all need to understand that not all Dish Network customer service reps (CSR’s) are from India. In fact 80% of them are here in the US with 8 full time call centers in the United States alone. Of these CSR’s the average tenure for their length of employment is 3-6 months at best. The call cente I worked in near Houston Texas has a turnover rate that is sickening. Of 600+ full time employees in his call center, 25 of them have a year or more of tenure. The rest are new agents, many of whom are likely still in “training.” The reason for the high turnover rate is because of the impossible working conditions and the poor management staff. The CSR’s are held to near impossible standards and are expected to resolve each customers issues in 8 minutes or less. If they are unable to fix your issue in less than 8 minutes they are held accountable. So, when you are on the phone with Dish if it takes longer than 8 minutes for the agent to fix your issue, rest assured there is a supervisor or manager standing close by.These agents are required to work many long hours at just above the new minimum wage. They get no sick time or decent benefits. The policies of the company are Hitler-like.
Agents get 6 weeks of “training” from a trainer who has the equivilant experience of a waiter or waitress. All new agents are put on “live” calls after only a few days of training. The majority of agents in these call centers are extremely unhappy and in some cases disgruntled and these are the people who have access to your personal information, including credit cards, viewing habits, addresses and phone numbers. The supervisors (coaches) are even more stressed and unhappy. So…what you get are frequent mistake in billing and other related issues. I have personally witnessed agents making changes to accounts without the customer even being on the phone. Beware…your personal info is at risk with this company. MAny of the agents I worked around for the last few years are drug abusers…yes they drug test, but it is not hard to pass a drug test! Many have recent criminal records…the company still hires criminals depending on the charges. There are no managers with anything more than a high school diploma. The people with college educations find jobs elsewhere. The company claims to be customer focused, but I can assure you that they spend much more time finding ways to mistreat employees. In the 2 and a half years I was there I never saw them offer any training on actual customer service. They are more focused on making money as quickly as possible at the expense of the poor kids who just needed a job.
So…in summary…before you decide to call and complain, please understand that the person you talk to is most likely just as angry, bitter and disappointed as you are. They are just doing what Dish tells them to do, but if you call spewing your venom to the agent and they are in fact a disgruntled employee…do not be surprised when you find things on your bill that do not make sense.
Your best option at any resolution is to #1) Call and ask to speak to “Loyalty Team” and tell them you want to cancel for whatever reason. They will give you the world to keep you as a customer.
#2) Threaten to sue. You will be immediately transferred to Executive Resolutions Team who will also give you the world to keep you as a customer.
#3) Go to Direct TV or cable. They have better service and happy employees.
I hope this helps a little bit….Good luck!!

]]> By: brian http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-135532 brian Sat, 10 Oct 2009 15:29:50 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-135532 I am still being over charged on about every other bill I have. Customer service absolutelu sucks. I hate, hate dish but can't get out of my contract!! I am still being over charged on about every other bill I have. Customer service absolutelu sucks. I hate, hate dish but can’t get out of my contract!!

]]> By: Pete http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-135526 Pete Fri, 09 Oct 2009 22:36:21 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-135526 Gordon. When I got my first bill with them I was so confused. Six months or so later I am still confused. They charge you and then subtract it. Strange way of billing. Call them and complain and they will more than likley make up for it with some free subscriptions or something. Good luck. Gordon. When I got my first bill with them I was so confused. Six months or so later I am still confused.
They charge you and then subtract it. Strange way of billing. Call them and complain and they will more than likley make up for it with some free subscriptions or something. Good luck.

]]> By: Gordon Link http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-135523 Gordon Link Fri, 09 Oct 2009 21:28:11 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-135523 I was told that the first three months of HBO & Show Time are free. I have been charged for the full servce, WHY? I hope this service does not start with lies. My account number is:8255 90 976 2613880 I was told that the first three months of HBO &
Show Time are free. I have been charged for the
full servce, WHY?
I hope this service does not start with lies.
My account number is:8255 90 976 2613880

]]> By: chuck http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-135102 chuck Mon, 21 Sep 2009 22:33:51 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-135102 wuld like phone number to dish corprate headquaters any help would aperiched wuld like phone number to dish corprate headquaters any help would aperiched

]]> By: Former Dish Employee http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-132715 Former Dish Employee Sun, 28 Jun 2009 17:28:08 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-132715 FYI: If you get a representative from India or the Philippines, you owe Dish money. Or they think you owe them money. The idea of those call centers are to collect, not help. Anytime you talk to a CSR at Dish you NEED to ask for their Operator ID number. Do not neglect this as it is the most important thing you can do when you call back in. If you fail to do this, they will play the "I don't know what you are talking about" game with you. If you are not getting satisfied by the CSR ask for a COACH and then demand the coaches Operator ID number as well. If you continue to have issues, try to get the local DNS office, and provide them with the CSR op id's...generally the FSM's on the installation team are decent people who will follow up. FYI: If you get a representative from India or the Philippines, you owe Dish money. Or they think you owe them money. The idea of those call centers are to collect, not help.

Anytime you talk to a CSR at Dish you NEED to ask for their Operator ID number. Do not neglect this as it is the most important thing you can do when you call back in. If you fail to do this, they will play the “I don’t know what you are talking about” game with you. If you are not getting satisfied by the CSR ask for a COACH and then demand the coaches Operator ID number as well. If you continue to have issues, try to get the local DNS office, and provide them with the CSR op id’s…generally the FSM’s on the installation team are decent people who will follow up.

]]> By: Steph http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-132495 Steph Wed, 17 Jun 2009 13:26:13 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-132495 I've got one better for you. I called to complain about a charge on my bill and the lady must have been in a bad mood. I couldn't quite understand what she was saying because she was Indian and i kept saying excuse me and when I asked to speak to someone else, she hung up on me. THEN right after that called me back and called me a F*** B****! They're customer service is absolutely horrible! I’ve got one better for you. I called to complain about a charge on my bill and the lady must have been in a bad mood. I couldn’t quite understand what she was saying because she was Indian and i kept saying excuse me and when I asked to speak to someone else, she hung up on me. THEN right after that called me back and called me a F*** B****!

They’re customer service is absolutely horrible!

]]> By: Barbara Cash http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-131893 Barbara Cash Wed, 27 May 2009 16:56:20 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-131893 I certainly wish I had researched DISH before I had it installed at my residence . BAD MISTAKE. AIN LESS THAN FOUR MONTHS, IT IS OFF MORE THAN ON. IT HAS BEEN OF ALMOST THE COMPLETE MONTH OF MAY. please check your statement carefully each month for added chages. Dish will be history at tne end of my contract or before. I certainly wish I had researched DISH before I had it installed at my residence . BAD MISTAKE. AIN LESS THAN FOUR MONTHS, IT IS OFF MORE THAN ON. IT HAS BEEN OF ALMOST THE COMPLETE MONTH OF MAY. please check your statement carefully each month for added chages.
Dish will be history at tne end of my contract or before.

]]> By: Gary http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-131352 Gary Wed, 06 May 2009 21:43:08 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-131352 I have had Dish for 6 years and have never seen such poor customer service. I work away from home 3 months at a time and put my service on hold. # different times they failed to do so and continued to charge me (over $600 total). 2 weeks ago I moved and called to have my service moved. They told me May 13 would be the earliest it could be done. If that is good customer service than I want to know what is bad. Be glad when we can get everything over our phone lines and watch Satlite TV die. They will probably ask for a bailout. I have had Dish for 6 years and have never seen such poor customer service. I work away from home 3 months at a time and put my service on hold. # different times they failed to do so and continued to charge me (over $600 total). 2 weeks ago I moved and called to have my service moved. They told me May 13 would be the earliest it could be done. If that is good customer service than I want to know what is bad. Be glad when we can get everything over our phone lines and watch Satlite TV die. They will probably ask for a bailout.

]]> By: Pete http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-131017 Pete Wed, 22 Apr 2009 21:39:00 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-131017 On April 21 2009 I was looking into switching over from Direct TV to Dist Network due to ther fact that your rates seemed to be a little more reasonable and Directv has raised their rates several time over the past couple of years without any notice whatsoever. I called to look into it. Online under the Americas Everything Package it says that you get it as a promo for 6 months for $72.98 then 97.98 after. I though hey not too bad so I called. Ernesto was my salesperson on 4-21-09, Employee number? 5K2 He was great. I told him I was thinking of switching over, he said lets see what we can do. He told me he wanted me to come over so here is the deal I have for you. Americas Everything package, Gold HD, Gold 25 Bonus pak, sports pack, 4 receivers, DVRs (free DVR as long as I keep service) Digital Home Advantage, Digital home Advantage Direct, Dish Protection Package, locals no charge for HD. I told him what the price I saw online was, and he said I want your business lets see if I can sweeten the deal a little bit. He said this. 50.98 for the first three months, then $72.98 for the second three months, and then it would go to 97.98 from then on. The extra receivers would be $5.00 total for the extra 3 receivers. I asked him that after the promo period what would my total bill be every month.? HE SAID THE TOTAL WOULD BE 102.98 after the promo. Total. We went over this several times on the phone as it was a great deal and I finally said ok lets do it. He said great when can we install it. He said tomorrow. I said excellent let set it up. I set up my online acct that night and everything was correct. The tech showed up on time, great guy, we also had two supervisors out here as well. Great job. They were missing one box so the rep brought one over. We had to talk to a service person on the phone and he was asking me since I had the basic 200 package would I like to add any premiums. I said excuse me I ordered the everything package. He said that I did not. Huh? Then he wanted all my information to set up my acct. I said I was approved etc yesterday and the acct should show what I ordered etc... He said sorry he will have to re enter the information. So I went online and sure enough everything was gone and it showed I had the basic only and locals. I was confused but he said he fixed it. I asked him about the promo pricing I got and he said yes that is what you have. Great. Then while the installers were working I went online and it showed me as having the basic 200 pkg. So I called and the person on the phone said no you do not have the everything, So we went through the deal Ernesto gave me over the phone again and she assured me that is what she set up now and that is what I was paying as she is putting it in. OK great. Now the installers is finishing up and he was activating the service, The rep on the phone asked to talk to me. So we were going over my order and once again it was messed up, asked me if I wanted to add premium channels, huh I said? Once again i went over the list of items that Ernesto gave me on the phone the day before when I placed the order. the person said ok it is all set, with the amounts and everything. The tech finished and left. About an hour later i logged into my acct and guess what? Now everything is listed separate. Classic Gold for $57.99, Gold HD $10.00, locals $5.99, Showtime,Starz,Cinemax for $12.99 each, and HBO for $15.99. that comes to 128.94. Not even near the $102.98 after the first 6 months So I called in again. The person I talked to said there were no notes about anything and there was nothing she could do. I asked to talk to a supervisor, At this point I am now beginning to lose my temper, I talked to a supervisor and she said that there was no such deal listed, and then she informed me I am paying $7.00 for each extra receiver. So now we are at $149.94. HUH? First I heard of this one. I asked them to check with the rep I ordered from, She said that is impossible as they do not know who he is and they do not do things that way. I said I need to talk to the next level. I got the floor supervisor. He basically said the same thing that I was out of luck. HUH????? He told me to read the back of the agreement I signed. It says nothing about fees on it Whatsoever. He said yes it does. Ok well not on the pink form I have. When I mentioned the online deal which I will enclose in the hard copy as It will not copy and paste into this e-mail is nt right. They do not offer the Everything for $72.98 for 6 months and free Gold HD for 6 months. I told him that I am looking at it as we speak. He said not that is wrong. This is on Dishnetwork.com http://dishnetwork.com/packages/detail.aspx?pack=AEP The 50.98 was an extra deal to get me to sign up from Ernesto as stated at the beginning. So here I am writing you. I will also be sending a copy of this to my Law Firm and you will get a hard copy in the mail as well if we do not resolve this before my first bill. All I am asking for is the deal that I was sold on the phone by Ernesto #K5k2 who offered me the deal at the beginning of this e-mail. I was a good customer of 10 years with Direct TV and would not have spent all this time changing things over had I only gotten the shaft that I am getting. I consider this Bait and Switch and not a very good way to welcome a new customer who would have stayed with what he already had, had he realized he was basically made a fool of. I would consider removing your service today if I do not get what I was promised and go back to Direct TV. Please contact me at your earliest convenience. Thank you. On April 21 2009 I was looking into switching over from Direct TV to Dist Network due to ther fact that your rates seemed to be a little more reasonable and Directv has raised their rates several time over the past couple of years without any notice whatsoever.

I called to look into it.

Online under the Americas Everything Package it says that you get it as a promo for 6 months for $72.98 then 97.98 after.

I though hey not too bad so I called.

Ernesto was my salesperson on 4-21-09, Employee number? 5K2
He was great. I told him I was thinking of switching over, he said lets see what we can do.

He told me he wanted me to come over so here is the deal I have for you.

Americas Everything package, Gold HD, Gold 25 Bonus pak, sports pack, 4 receivers, DVRs (free DVR as long as I keep service) Digital Home Advantage, Digital home Advantage Direct, Dish Protection Package, locals no charge for HD.

I told him what the price I saw online was, and he said I want your business lets see if I can sweeten the deal a little bit.
He said this.

50.98 for the first three months, then $72.98 for the second three months, and then it would go to 97.98 from then on. The extra receivers would be $5.00 total for the extra 3 receivers. I asked him that after the promo period what would my total bill be every month.?
HE SAID THE TOTAL WOULD BE 102.98 after the promo. Total.

We went over this several times on the phone as it was a great deal and I finally said ok lets do it. He said great when can we install it. He said tomorrow. I said excellent let set it up.

I set up my online acct that night and everything was correct.

The tech showed up on time, great guy, we also had two supervisors out here as well. Great job. They were missing one box so the rep brought one over.
We had to talk to a service person on the phone and he was asking me since I had the basic 200 package would I like to add any premiums. I said excuse me I ordered the everything package. He said that I did not. Huh? Then he wanted all my information to set up my acct. I said I was approved etc yesterday and the acct should show what I ordered etc…
He said sorry he will have to re enter the information.
So I went online and sure enough everything was gone and it showed I had the basic only and locals. I was confused but he said he fixed it. I asked him about the promo pricing I got and he said yes that is what you have. Great.

Then while the installers were working I went online and it showed me as having the basic 200 pkg.
So I called and the person on the phone said no you do not have the everything, So we went through the deal Ernesto gave me over the phone again and she assured me that is what she set up now and that is what I was paying as she is putting it in. OK great.

Now the installers is finishing up and he was activating the service, The rep on the phone asked to talk to me. So we were going over my order and once again it was messed up, asked me if I wanted to add premium channels, huh I said?

Once again i went over the list of items that Ernesto gave me on the phone the day before when I placed the order. the person said ok it is all set, with the amounts and everything.

The tech finished and left.

About an hour later i logged into my acct and guess what? Now everything is listed separate. Classic Gold for $57.99, Gold HD $10.00, locals $5.99, Showtime,Starz,Cinemax for $12.99 each, and HBO for $15.99. that comes to 128.94. Not even near the $102.98 after the first 6 months

So I called in again. The person I talked to said there were no notes about anything and there was nothing she could do. I asked to talk to a supervisor, At this point I am now beginning to lose my temper, I talked to a supervisor and she said that there was no such deal listed, and then she informed me I am paying $7.00 for each extra receiver. So now we are at $149.94. HUH? First I heard of this one. I asked them to check with the rep I ordered from, She said that is impossible as they do not know who he is and they do not do things that way. I said I need to talk to the next level. I got the floor supervisor. He basically said the same thing that I was out of luck. HUH????? He told me to read the back of the agreement I signed. It says nothing about fees on it Whatsoever. He said yes it does. Ok well not on the pink form I have. When I mentioned the online deal which I will enclose in the hard copy as It will not copy and paste into this e-mail is nt right. They do not offer the Everything for $72.98 for 6 months and free Gold HD for 6 months. I told him that I am looking at it as we speak. He said not that is wrong. This is on Dishnetwork.com http://dishnetwork.com/package.....x?pack=AEP

The 50.98 was an extra deal to get me to sign up from Ernesto as stated at the beginning.

So here I am writing you. I will also be sending a copy of this to my Law Firm and you will get a hard copy in the mail as well if we do not resolve this before my first bill.

All I am asking for is the deal that I was sold on the phone by Ernesto #K5k2 who offered me the deal at the beginning of this e-mail.

I was a good customer of 10 years with Direct TV and would not have spent all this time changing things over had I only gotten the shaft that I am getting.

I consider this Bait and Switch and not a very good way to welcome a new customer who would have stayed with what he already had, had he realized he was basically made a fool of.
I would consider removing your service today if I do not get what I was promised and go back to Direct TV.
Please contact me at your earliest convenience.
Thank you.

]]> By: Margo http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-130615 Margo Sat, 04 Apr 2009 04:20:00 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-130615 I worked at one of Dish Network's call centers for a week and a half (I walked out yesterday). They treat both their employees and their customers horribly and I couldn't stand it any more. Facts to know: We were forced to take customer calls when we were still in training and didn't know what we were doing. We were forbidden to tell the customers we were new on the job. When angry customers demanded to speak to supervisors, we were forbidden to transfer to a real one. Instead, we were told to put the customer on hold and have one of our co-workers lie and say they were a supervisor. I saw this happen several times and after the calls ended, the employees made fun of the customers. Also, during our training classes, real customer accounts were called up and used as example modules. The trainers often made fun of people who had credit problems or liked to order adult movies (yes, they have a permanent record of all such transactions). After one horrible call, where my trainer actually typed lies into a customer's account (the customer wanted to cancel service and had angered the rep.), I turned in my headphones and walked out. It was the job from hell, and knowing what I do from the inside, I will never subscribe to their service. I worked at one of Dish Network’s call centers for a week and a half (I walked out yesterday). They treat both their employees and their customers horribly and I couldn’t stand it any more. Facts to know: We were forced to take customer calls when we were still in training and didn’t know what we were doing. We were forbidden to tell the customers we were new on the job. When angry customers demanded to speak to supervisors, we were forbidden to transfer to a real one. Instead, we were told to put the customer on hold and have one of our co-workers lie and say they were a supervisor. I saw this happen several times and after the calls ended, the employees made fun of the customers. Also, during our training classes, real customer accounts were called up and used as example modules. The trainers often made fun of people who had credit problems or liked to order adult movies (yes, they have a permanent record of all such transactions). After one horrible call, where my trainer actually typed lies into a customer’s account (the customer wanted to cancel service and had angered the rep.), I turned in my headphones and walked out. It was the job from hell, and knowing what I do from the inside, I will never subscribe to their service.

]]> By: cathy http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-130221 cathy Fri, 20 Mar 2009 15:13:45 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-130221 For all who wish to cancel their dish service and are worried about their credit card being charges. Contact your credit card company or bank and tell them that you have lost your card an need a replacement. This will cancel the old card and dish will not be able to charge your card. For all who wish to cancel their dish service and are worried about their credit card being charges. Contact your credit card company or bank and tell them that you have lost your card an need a replacement. This will cancel the old card and dish will not be able to charge your card.

]]> By: dean lord http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-130178 dean lord Thu, 19 Mar 2009 15:53:24 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-130178 Have had a defective receiver in my florida vacation home and just haven't had the time to send back. When I received the new activation cards I thought I would give one more try in hopes the card might have been the problem. No luck. Called Dish Network service and went through the activation sequence again with no luck. Technician says to call customer service and they would send a new unit and then to send the old one back in the box the new one came in. I live in Atlanta and my Dish Ntework bill for the florida home comes to my Atlanta address but when I call for the new receiver they start busting my chops about why I didn't go through a diagnostic on the unit. I said I was doing what the their technician told me...requesting a new unit and returning the defective one. Spent 30 minutes on the phone going through the customer service tree and think I'm finally making progress when I'm told they can only ship the new unit to the service address in florida. I try to explain that makes no sense as I am in Atlanta and no one is there and I don't want the unit sitting outside in the weather or subject to theft. Finally got them to agree to send a box to my Atlanta address to return the defective unit. Told them just to take the receiver off my bill and not waste any more time with trying to get a replacement unit. Don't get it with these people. Have had the service for over 5 years and pay every bill on time. When you call customer service and enter your account number and get the "I see you're one of our best customers" recording I want to throw up. What idiots! Have had a defective receiver in my florida vacation home and just haven’t had the time to send back. When I received the new activation cards I thought I would give one more try in hopes the card might have been the problem. No luck. Called Dish Network service and went through the activation sequence again with no luck. Technician says to call customer service and they would send a new unit and then to send the old one back in the box the new one came in. I live in Atlanta and my Dish Ntework bill for the florida home comes to my Atlanta address but when I call for the new receiver they start busting my chops about why I didn’t go through a diagnostic on the unit. I said I was doing what the their technician told me…requesting a new unit and returning the defective one. Spent 30 minutes on the phone going through the customer service tree and think I’m finally making progress when I’m told they can only ship the new unit to the service address in florida. I try to explain that makes no sense as I am in Atlanta and no one is there and I don’t want the unit sitting outside in the weather or subject to theft. Finally got them to agree to send a box to my Atlanta address to return the defective unit. Told them just to take the receiver off my bill and not waste any more time with trying to get a replacement unit. Don’t get it with these people. Have had the service for over 5 years and pay every bill on time. When you call customer service and enter your account number and get the “I see you’re one of our best customers” recording I want to throw up. What idiots!

]]> By: Harlan http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-129827 Harlan Thu, 05 Mar 2009 17:36:39 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-129827 We just received our bill for March..AND it went DOWN, for the same package we have...THANK YOU !!! Being retired, it was nice to see.... We just received our bill for March..AND it went DOWN, for the same package we have…THANK YOU !!!

Being retired, it was nice to see….

]]> By: Angie Withrow http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-129628 Angie Withrow Thu, 26 Feb 2009 15:20:23 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-129628 I have just spent thirty minutes on the phone with Dish Network and am absolutely horrified at their customer service. I had to move very unexpectdely and my new apartment came equipped with cable, so I wasn't able to transfer my service. I have been working with Dish Network for over three months trying to come to some form of agreement. It is clear to me that I signed a contract, but I have never had a company be so unagreeable when it came to reaching a comprimise. They ended up charging over $400 to my credit card without my notice, luckily Capital One is a much more customer oriented company and they worked with me to reverse the charges until I have settled the dispute. It is amazing to me that this company is continuing to make it with such poor customer service. DirectTV is another satellite provider I have worked with and I found them to be much more agreeagble and customer service oriented. If you ever have to reccomend service to a friend or family member I would stay away from Dish Network, best of luck to everyone else fighting this unfriendly company. I have just spent thirty minutes on the phone with Dish Network and am absolutely horrified at their customer service. I had to move very unexpectdely and my new apartment came equipped with cable, so I wasn’t able to transfer my service. I have been working with Dish Network for over three months trying to come to some form of agreement. It is clear to me that I signed a contract, but I have never had a company be so unagreeable when it came to reaching a comprimise. They ended up charging over $400 to my credit card without my notice, luckily Capital One is a much more customer oriented company and they worked with me to reverse the charges until I have settled the dispute. It is amazing to me that this company is continuing to make it with such poor customer service. DirectTV is another satellite provider I have worked with and I found them to be much more agreeagble and customer service oriented. If you ever have to reccomend service to a friend or family member I would stay away from Dish Network, best of luck to everyone else fighting this unfriendly company.

]]> By: Lawrence Weiss http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-129618 Lawrence Weiss Wed, 25 Feb 2009 22:41:39 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-129618 I have been a user of Dish Network for several months now -- I'm happy with my service with one exception. I'm paying for the "Top 200" for which my current bill says that I owe $67.00 this month. Yet my bill encluded a notice that the "Top 250" was available for $54.00 a month. I've also seen several ads the offer free Vcr equipment. Somehow, I'm getting the feeling that I am being treated unfairly as a Dish Net user. I have been a user of Dish Network for several months now — I’m happy with my service with one exception. I’m paying for the “Top 200″ for which my current bill says that I owe $67.00 this month. Yet my bill encluded a notice that the “Top 250″ was available for $54.00 a month. I’ve also seen several ads the offer free Vcr equipment. Somehow, I’m getting the feeling that I am being treated unfairly as a Dish Net user.

]]> By: joe http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-129098 joe Fri, 13 Feb 2009 19:05:35 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-129098 well, good thing i found this site to rant my frustration..i cancel my dish service like 1 year ago, my final bill was like $2.65, but since i had to pay minimum $3 online payment, fine by me, i paid $3 to cancel and that was it, mind you, i bought all my own equipment, so there was never a contract or lease of receivers or nothing, i had teh service for 2 1/2 years...1 year later or so, i log into my old account for the heck of it, and i was seein an overdue of $88 for 2 months of service, for some receivers that were not even mine, i was like wtf, i never restarted service since my original box is tucked away, im like whatever, i logged in a few months later and it stills shows $88, im still furious because it even says that alst payment of $3 was recieved like 1 year ago and service started charging like 10 months later without anyone calling up, i m just so pissed that i dont even dare to call them as i will have a panic attack on them if they screw up my credit history because of some bull i know nothing about... well, good thing i found this site to rant my frustration..i cancel my dish service like 1 year ago, my final bill was like $2.65, but since i had to pay minimum $3 online payment, fine by me, i paid $3 to cancel and that was it, mind you, i bought all my own equipment, so there was never a contract or lease of receivers or nothing, i had teh service for 2 1/2 years…1 year later or so, i log into my old account for the heck of it, and i was seein an overdue of $88 for 2 months of service, for some receivers that were not even mine, i was like wtf, i never restarted service since my original box is tucked away, im like whatever, i logged in a few months later and it stills shows $88, im still furious because it even says that alst payment of $3 was recieved like 1 year ago and service started charging like 10 months later without anyone calling up, i m just so pissed that i dont even dare to call them as i will have a panic attack on them if they screw up my credit history because of some bull i know nothing about…

]]> By: R.HARVEY http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-128261 R.HARVEY Thu, 29 Jan 2009 19:11:24 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-128261 OUR AREA DOES NOT HAVE CABLE SO THAT LEAVES THAT OUT. THE ONLY REASON WE SWITCHED TO DISH FROM OUR PREVIOUS PROVIDER IS BECAUSE OUR PREVIOUS PROVIDER COULD NOT GIVE US OUR LOCAL STATIONS,WHICH MY HUSBAND WANTED.SO WE CALLED DISH EXPLAINED TO THEM THAT WE WANTED OUR LOCAL CHANNELS,THEY SAID NO PROBLEMS. WE'VE BEEN W/ DISH NETWORK FOR ABOUT THREE YEARS NOW. THE PROBLEM:WE LIVE IN MAINE,AND EVERYTIME WE HAVE A STORM WETHER IT BE WIND,RAIN OR SNOW,WE LOOSE ALL RECEPTION FOR A FULL DAY OR TWO. WHEN I CALL THE NETWORK TO COMPLAIN,IT'S EITHER BECAUSE THE SIGNALS HAVE BEEN LOST BECAUSE OF THE STORM OR IF IT'S A SNOW STORM THERE IS TOO MUCH SNOW ON THE DISH,WE'LL THE DISH IS ON THE ROOF OF THE HOUSE,WHICH IS WHERE THE COMPANY CHOOSE TO PUT IT,MY HUSBAND IS 73 YRS OLD,HE'S CERTAINLY NOT GOING TO CLIMB UP ON THE ROOF AND TAKE A CHANCE OF FALLING AND BREAKING SOME BONES OR WORST KILLING HIMSELF.SO AGAIN I CALLED DISH TO VOICE A COMPLAIN,SPOKE TO A REP NAMED TRACEY WHO WAS NOT VERY HELPFUL,ESPECIALLY WHEN SHE FOUND OUT THAT MY CALL WAS ABOUT A COMPLAIN,SHE GAVE ME THIS E-MAIL ADDRESS(I THOUGHT I WOULD BE REACHING A CUSTMER COMPLAIN DEPT)SO IF THIS E-MAIL IS READ BY SOMEONE IN COSTOMER COMPLAIN DEPT. PLEASE LET ME KNOW.I'VE JUST ABOUT DECIDED TO CANCEL AND GO BACK TO OUR PREVIOUS SERVICE,WE MAY NOT HAVE GOTTEN THE LOCAL CHANNELS BUT WE CERTAINLY GOT BETTER CUSTOMER SERVICE AND NO EMPTY PROMISSES.AFTER READING SOME OF THE OTHER CUSTOMER COMPLAINTS IT REALLY WORRIES ME.I DON'T UNDERSTAND HOW A COMPANY CAN HAVE SO MANY COMPLAINTS AND STILL STAY IN BUSINESS.THEY SAY THE BEST ADVERTISEMENT IS WORD OF MOUTH,YOU CAN BE SURE THAT EVERY CHANCE I GET I WILL LET ANYONE WHO ASKS KNOW WHY I WOULD NEVER RECOMMEND DISH NETWORK. OUR AREA DOES NOT HAVE CABLE SO THAT LEAVES THAT OUT. THE ONLY REASON WE SWITCHED TO DISH FROM OUR PREVIOUS PROVIDER IS BECAUSE OUR PREVIOUS PROVIDER COULD NOT GIVE US OUR LOCAL STATIONS,WHICH MY HUSBAND WANTED.SO WE CALLED DISH EXPLAINED TO THEM THAT WE WANTED OUR LOCAL CHANNELS,THEY SAID NO PROBLEMS. WE’VE BEEN W/ DISH NETWORK FOR ABOUT THREE YEARS NOW. THE PROBLEM:WE LIVE IN MAINE,AND EVERYTIME WE HAVE A STORM WETHER IT BE WIND,RAIN OR SNOW,WE LOOSE ALL RECEPTION FOR A FULL DAY OR TWO. WHEN I CALL THE NETWORK TO COMPLAIN,IT’S EITHER BECAUSE THE SIGNALS HAVE BEEN LOST BECAUSE OF THE STORM OR IF IT’S A SNOW STORM THERE IS TOO MUCH SNOW ON THE DISH,WE’LL THE DISH IS ON THE ROOF OF THE HOUSE,WHICH IS WHERE THE COMPANY CHOOSE TO PUT IT,MY HUSBAND IS 73 YRS OLD,HE’S CERTAINLY NOT GOING TO CLIMB UP ON THE ROOF AND TAKE A CHANCE OF FALLING AND BREAKING SOME BONES OR WORST KILLING HIMSELF.SO AGAIN I CALLED DISH TO VOICE A COMPLAIN,SPOKE TO A REP NAMED TRACEY WHO WAS NOT VERY HELPFUL,ESPECIALLY WHEN SHE FOUND OUT THAT MY CALL WAS ABOUT A COMPLAIN,SHE GAVE ME THIS E-MAIL ADDRESS(I THOUGHT I WOULD BE REACHING A CUSTMER COMPLAIN DEPT)SO IF THIS E-MAIL IS READ BY SOMEONE IN COSTOMER COMPLAIN DEPT. PLEASE LET ME KNOW.I’VE JUST ABOUT DECIDED TO CANCEL AND GO BACK TO OUR PREVIOUS SERVICE,WE MAY NOT HAVE GOTTEN THE LOCAL CHANNELS BUT WE CERTAINLY GOT BETTER CUSTOMER SERVICE AND NO EMPTY PROMISSES.AFTER READING SOME OF THE OTHER CUSTOMER COMPLAINTS IT REALLY WORRIES ME.I DON’T UNDERSTAND HOW A COMPANY CAN HAVE SO MANY COMPLAINTS AND STILL STAY IN BUSINESS.THEY SAY THE BEST ADVERTISEMENT IS WORD OF MOUTH,YOU CAN BE SURE THAT EVERY CHANCE I GET I WILL LET ANYONE WHO ASKS KNOW WHY I WOULD NEVER RECOMMEND DISH NETWORK.

]]> By: Smitty http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-127551 Smitty Wed, 07 Jan 2009 22:14:04 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-127551 Where to begin? Called dish to have install done, the guy shows up on Friday Jan.2 at 5:30 in the evening looked at my house and said he couldnt do the install because there was no clear line of sight. He called is boss to let him know and left. I get a call from his boss telling me they would return the following tuesday. I waited but no one ever showed. I called them and they informed me they had no signal in my area and couldnt do the install. OK fine guess I wont get dish network. That same tuesday I get a bill from dish network for programming, thats funny I dont have any equipment so how can I get billed? Where to begin? Called dish to have install done, the guy shows up on Friday Jan.2 at 5:30 in the evening looked at my house and said he couldnt do the install because there was no clear line of sight. He called is boss to let him know and left. I get a call from his boss telling me they would return the following tuesday. I waited but no one ever showed. I called them and they informed me they had no signal in my area and couldnt do the install. OK fine guess I wont get dish network. That same tuesday I get a bill from dish network for programming, thats funny I dont have any equipment so how can I get billed?

]]> By: J Buck http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-127453 J Buck Fri, 02 Jan 2009 18:41:20 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-127453 I was w/Dish for 4 1/2 yrs and then everything fell apart (the TV did go dead 20-30 minutes once or twice a week which I accepted)...they attached a wire to a gas line which could of blew up my house. Subsequently they took same wire and cracked a 16 ft section of 3 day old vinyl siding (repair cost $135.00) and I have a time and dated pic 30 minutes after rude mouthed ground worker was here repairing his mess ostensibly (as he caused another problem). Dish played games with me for two months, came here and bad mouthed he had to come here, and they then said construction company cracked vinyl siding (well City Inspector said no as he inspected house) nor did I see any problem as that is my field as well. Subsequently I cancelled w/Dish first week of Dec and went with Direct TV and Dish sent E Mail that account was cancelled (which I have in file) and continue to bill me now for Dec and Jan claiming I did not stay on phone long enough to get account cancelled which is BS. The EMail was followed up by me w/three phone calls now as to why there is phone calls and billing via E Mail. I have filed a complaint w/the BBB and sent letter to Charlie Ergen in Colorado -next steps will be Attorney General of Mn and Colorado Att General and BBB in Colorado. This is either the right hand not knowing what the left hand is doing, or they are arrogant and greedy anand stupid. Indeed, however, it appears to be a case of "stupid" regarding DIsh as why damage customers as in my field I have access to 15,000 people via quick E Mail - can anyone be that stupid is my question? Others will tell at least 20 people as well. J Buck I was w/Dish for 4 1/2 yrs and then everything fell apart (the TV did go dead 20-30 minutes once or twice a week which I accepted)…they attached a wire to a gas line which could of blew up my house. Subsequently they took same wire and cracked a 16 ft section of 3 day old vinyl siding (repair cost $135.00) and I have a time and dated pic 30 minutes after rude mouthed ground worker was here repairing his mess ostensibly (as he caused another problem). Dish played games with me for two months, came here and bad mouthed he had to come here, and they then said construction company cracked vinyl siding (well City Inspector said no as he inspected house) nor did I see any problem as that is my field as well. Subsequently I cancelled w/Dish first week of Dec and went with Direct TV and Dish sent E Mail that account was cancelled (which I have in file) and continue to bill me now for Dec and Jan claiming I did not stay on phone long enough to get account cancelled which is BS. The EMail was followed up by me w/three phone calls now as to why there is phone calls and billing via E Mail.
I have filed a complaint w/the BBB and sent letter to Charlie Ergen in Colorado -next steps will be Attorney General of Mn and Colorado Att General and BBB in Colorado.
This is either the right hand not knowing what the left hand is doing, or they are arrogant and greedy anand stupid. Indeed, however, it appears to be a case of “stupid” regarding DIsh as why damage customers as in my field I have access to 15,000 people via quick E Mail – can anyone be that stupid is my question? Others will tell at least 20 people as well. J Buck

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