Comments on: Dish Network Customer Service Salvation (For Real This Time?) http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/ personal finance tips, tricks, and commentary Sat, 21 Nov 2009 22:51:28 -0500 http://wordpress.org/?v=abc hourly 1 By: Former Dish Supervisor http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-136175 Former Dish Supervisor Fri, 06 Nov 2009 16:56:47 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-136175 I am a former Dish Netwrok call center supervisor in Texas. Ater leaving Dish Network I started researching in depth the seemingly ovewhelming number of angry customers AND angry former employees of this company.What I have found is astonishing. EVERY forum, website, report and database I have looked at the sentiments are the same. Dish Network's customer service is horrible. So, it was not difficult to put it all together and fgure out where the problem comes from. First of all, you all need to understand that not all Dish Network customer service reps (CSR's) are from India. In fact 80% of them are here in the US with 8 full time call centers in the United States alone. Of these CSR's the average tenure for their length of employment is 3-6 months at best. The call cente I worked in near Houston Texas has a turnover rate that is sickening. Of 600+ full time employees in his call center, 25 of them have a year or more of tenure. The rest are new agents, many of whom are likely still in "training." The reason for the high turnover rate is because of the impossible working conditions and the poor management staff. The CSR's are held to near impossible standards and are expected to resolve each customers issues in 8 minutes or less. If they are unable to fix your issue in less than 8 minutes they are held accountable. So, when you are on the phone with Dish if it takes longer than 8 minutes for the agent to fix your issue, rest assured there is a supervisor or manager standing close by.These agents are required to work many long hours at just above the new minimum wage. They get no sick time or decent benefits. The policies of the company are Hitler-like. Agents get 6 weeks of "training" from a trainer who has the equivilant experience of a waiter or waitress. All new agents are put on "live" calls after only a few days of training. The majority of agents in these call centers are extremely unhappy and in some cases disgruntled and these are the people who have access to your personal information, including credit cards, viewing habits, addresses and phone numbers. The supervisors (coaches) are even more stressed and unhappy. So...what you get are frequent mistake in billing and other related issues. I have personally witnessed agents making changes to accounts without the customer even being on the phone. Beware...your personal info is at risk with this company. MAny of the agents I worked around for the last few years are drug abusers...yes they drug test, but it is not hard to pass a drug test! Many have recent criminal records...the company still hires criminals depending on the charges. There are no managers with anything more than a high school diploma. The people with college educations find jobs elsewhere. The company claims to be customer focused, but I can assure you that they spend much more time finding ways to mistreat employees. In the 2 and a half years I was there I never saw them offer any training on actual customer service. They are more focused on making money as quickly as possible at the expense of the poor kids who just needed a job. So...in summary...before you decide to call and complain, please understand that the person you talk to is most likely just as angry, bitter and disappointed as you are. They are just doing what Dish tells them to do, but if you call spewing your venom to the agent and they are in fact a disgruntled employee...do not be surprised when you find things on your bill that do not make sense. Your best option at any resolution is to #1) Call and ask to speak to "Loyalty Team" and tell them you want to cancel for whatever reason. They will give you the world to keep you as a customer. #2) Threaten to sue. You will be immediately transferred to Executive Resolutions Team who will also give you the world to keep you as a customer. #3) Go to Direct TV or cable. They have better service and happy employees. I hope this helps a little bit....Good luck!! I am a former Dish Netwrok call center supervisor in Texas. Ater leaving Dish Network I started researching in depth the seemingly ovewhelming number of angry customers AND angry former employees of this company.What I have found is astonishing. EVERY forum, website, report and database I have looked at the sentiments are the same. Dish Network’s customer service is horrible. So, it was not difficult to put it all together and fgure out where the problem comes from. First of all, you all need to understand that not all Dish Network customer service reps (CSR’s) are from India. In fact 80% of them are here in the US with 8 full time call centers in the United States alone. Of these CSR’s the average tenure for their length of employment is 3-6 months at best. The call cente I worked in near Houston Texas has a turnover rate that is sickening. Of 600+ full time employees in his call center, 25 of them have a year or more of tenure. The rest are new agents, many of whom are likely still in “training.” The reason for the high turnover rate is because of the impossible working conditions and the poor management staff. The CSR’s are held to near impossible standards and are expected to resolve each customers issues in 8 minutes or less. If they are unable to fix your issue in less than 8 minutes they are held accountable. So, when you are on the phone with Dish if it takes longer than 8 minutes for the agent to fix your issue, rest assured there is a supervisor or manager standing close by.These agents are required to work many long hours at just above the new minimum wage. They get no sick time or decent benefits. The policies of the company are Hitler-like.
Agents get 6 weeks of “training” from a trainer who has the equivilant experience of a waiter or waitress. All new agents are put on “live” calls after only a few days of training. The majority of agents in these call centers are extremely unhappy and in some cases disgruntled and these are the people who have access to your personal information, including credit cards, viewing habits, addresses and phone numbers. The supervisors (coaches) are even more stressed and unhappy. So…what you get are frequent mistake in billing and other related issues. I have personally witnessed agents making changes to accounts without the customer even being on the phone. Beware…your personal info is at risk with this company. MAny of the agents I worked around for the last few years are drug abusers…yes they drug test, but it is not hard to pass a drug test! Many have recent criminal records…the company still hires criminals depending on the charges. There are no managers with anything more than a high school diploma. The people with college educations find jobs elsewhere. The company claims to be customer focused, but I can assure you that they spend much more time finding ways to mistreat employees. In the 2 and a half years I was there I never saw them offer any training on actual customer service. They are more focused on making money as quickly as possible at the expense of the poor kids who just needed a job.
So…in summary…before you decide to call and complain, please understand that the person you talk to is most likely just as angry, bitter and disappointed as you are. They are just doing what Dish tells them to do, but if you call spewing your venom to the agent and they are in fact a disgruntled employee…do not be surprised when you find things on your bill that do not make sense.
Your best option at any resolution is to #1) Call and ask to speak to “Loyalty Team” and tell them you want to cancel for whatever reason. They will give you the world to keep you as a customer.
#2) Threaten to sue. You will be immediately transferred to Executive Resolutions Team who will also give you the world to keep you as a customer.
#3) Go to Direct TV or cable. They have better service and happy employees.
I hope this helps a little bit….Good luck!!

]]> By: brian http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-135532 brian Sat, 10 Oct 2009 15:29:50 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-135532 I am still being over charged on about every other bill I have. Customer service absolutelu sucks. I hate, hate dish but can't get out of my contract!! I am still being over charged on about every other bill I have. Customer service absolutelu sucks. I hate, hate dish but can’t get out of my contract!!

]]> By: Pete http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-135526 Pete Fri, 09 Oct 2009 22:36:21 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-135526 Gordon. When I got my first bill with them I was so confused. Six months or so later I am still confused. They charge you and then subtract it. Strange way of billing. Call them and complain and they will more than likley make up for it with some free subscriptions or something. Good luck. Gordon. When I got my first bill with them I was so confused. Six months or so later I am still confused.
They charge you and then subtract it. Strange way of billing. Call them and complain and they will more than likley make up for it with some free subscriptions or something. Good luck.

]]> By: Gordon Link http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-135523 Gordon Link Fri, 09 Oct 2009 21:28:11 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-135523 I was told that the first three months of HBO & Show Time are free. I have been charged for the full servce, WHY? I hope this service does not start with lies. My account number is:8255 90 976 2613880 I was told that the first three months of HBO &
Show Time are free. I have been charged for the
full servce, WHY?
I hope this service does not start with lies.
My account number is:8255 90 976 2613880

]]> By: chuck http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-135102 chuck Mon, 21 Sep 2009 22:33:51 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-135102 wuld like phone number to dish corprate headquaters any help would aperiched wuld like phone number to dish corprate headquaters any help would aperiched

]]> By: Former Dish Employee http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-132715 Former Dish Employee Sun, 28 Jun 2009 17:28:08 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-132715 FYI: If you get a representative from India or the Philippines, you owe Dish money. Or they think you owe them money. The idea of those call centers are to collect, not help. Anytime you talk to a CSR at Dish you NEED to ask for their Operator ID number. Do not neglect this as it is the most important thing you can do when you call back in. If you fail to do this, they will play the "I don't know what you are talking about" game with you. If you are not getting satisfied by the CSR ask for a COACH and then demand the coaches Operator ID number as well. If you continue to have issues, try to get the local DNS office, and provide them with the CSR op id's...generally the FSM's on the installation team are decent people who will follow up. FYI: If you get a representative from India or the Philippines, you owe Dish money. Or they think you owe them money. The idea of those call centers are to collect, not help.

Anytime you talk to a CSR at Dish you NEED to ask for their Operator ID number. Do not neglect this as it is the most important thing you can do when you call back in. If you fail to do this, they will play the “I don’t know what you are talking about” game with you. If you are not getting satisfied by the CSR ask for a COACH and then demand the coaches Operator ID number as well. If you continue to have issues, try to get the local DNS office, and provide them with the CSR op id’s…generally the FSM’s on the installation team are decent people who will follow up.

]]> By: Steph http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-132495 Steph Wed, 17 Jun 2009 13:26:13 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-132495 I've got one better for you. I called to complain about a charge on my bill and the lady must have been in a bad mood. I couldn't quite understand what she was saying because she was Indian and i kept saying excuse me and when I asked to speak to someone else, she hung up on me. THEN right after that called me back and called me a F*** B****! They're customer service is absolutely horrible! I’ve got one better for you. I called to complain about a charge on my bill and the lady must have been in a bad mood. I couldn’t quite understand what she was saying because she was Indian and i kept saying excuse me and when I asked to speak to someone else, she hung up on me. THEN right after that called me back and called me a F*** B****!

They’re customer service is absolutely horrible!

]]> By: Barbara Cash http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-131893 Barbara Cash Wed, 27 May 2009 16:56:20 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-131893 I certainly wish I had researched DISH before I had it installed at my residence . BAD MISTAKE. AIN LESS THAN FOUR MONTHS, IT IS OFF MORE THAN ON. IT HAS BEEN OF ALMOST THE COMPLETE MONTH OF MAY. please check your statement carefully each month for added chages. Dish will be history at tne end of my contract or before. I certainly wish I had researched DISH before I had it installed at my residence . BAD MISTAKE. AIN LESS THAN FOUR MONTHS, IT IS OFF MORE THAN ON. IT HAS BEEN OF ALMOST THE COMPLETE MONTH OF MAY. please check your statement carefully each month for added chages.
Dish will be history at tne end of my contract or before.

]]> By: Gary http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-131352 Gary Wed, 06 May 2009 21:43:08 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-131352 I have had Dish for 6 years and have never seen such poor customer service. I work away from home 3 months at a time and put my service on hold. # different times they failed to do so and continued to charge me (over $600 total). 2 weeks ago I moved and called to have my service moved. They told me May 13 would be the earliest it could be done. If that is good customer service than I want to know what is bad. Be glad when we can get everything over our phone lines and watch Satlite TV die. They will probably ask for a bailout. I have had Dish for 6 years and have never seen such poor customer service. I work away from home 3 months at a time and put my service on hold. # different times they failed to do so and continued to charge me (over $600 total). 2 weeks ago I moved and called to have my service moved. They told me May 13 would be the earliest it could be done. If that is good customer service than I want to know what is bad. Be glad when we can get everything over our phone lines and watch Satlite TV die. They will probably ask for a bailout.

]]> By: Pete http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-131017 Pete Wed, 22 Apr 2009 21:39:00 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-131017 On April 21 2009 I was looking into switching over from Direct TV to Dist Network due to ther fact that your rates seemed to be a little more reasonable and Directv has raised their rates several time over the past couple of years without any notice whatsoever. I called to look into it. Online under the Americas Everything Package it says that you get it as a promo for 6 months for $72.98 then 97.98 after. I though hey not too bad so I called. Ernesto was my salesperson on 4-21-09, Employee number? 5K2 He was great. I told him I was thinking of switching over, he said lets see what we can do. He told me he wanted me to come over so here is the deal I have for you. Americas Everything package, Gold HD, Gold 25 Bonus pak, sports pack, 4 receivers, DVRs (free DVR as long as I keep service) Digital Home Advantage, Digital home Advantage Direct, Dish Protection Package, locals no charge for HD. I told him what the price I saw online was, and he said I want your business lets see if I can sweeten the deal a little bit. He said this. 50.98 for the first three months, then $72.98 for the second three months, and then it would go to 97.98 from then on. The extra receivers would be $5.00 total for the extra 3 receivers. I asked him that after the promo period what would my total bill be every month.? HE SAID THE TOTAL WOULD BE 102.98 after the promo. Total. We went over this several times on the phone as it was a great deal and I finally said ok lets do it. He said great when can we install it. He said tomorrow. I said excellent let set it up. I set up my online acct that night and everything was correct. The tech showed up on time, great guy, we also had two supervisors out here as well. Great job. They were missing one box so the rep brought one over. We had to talk to a service person on the phone and he was asking me since I had the basic 200 package would I like to add any premiums. I said excuse me I ordered the everything package. He said that I did not. Huh? Then he wanted all my information to set up my acct. I said I was approved etc yesterday and the acct should show what I ordered etc... He said sorry he will have to re enter the information. So I went online and sure enough everything was gone and it showed I had the basic only and locals. I was confused but he said he fixed it. I asked him about the promo pricing I got and he said yes that is what you have. Great. Then while the installers were working I went online and it showed me as having the basic 200 pkg. So I called and the person on the phone said no you do not have the everything, So we went through the deal Ernesto gave me over the phone again and she assured me that is what she set up now and that is what I was paying as she is putting it in. OK great. Now the installers is finishing up and he was activating the service, The rep on the phone asked to talk to me. So we were going over my order and once again it was messed up, asked me if I wanted to add premium channels, huh I said? Once again i went over the list of items that Ernesto gave me on the phone the day before when I placed the order. the person said ok it is all set, with the amounts and everything. The tech finished and left. About an hour later i logged into my acct and guess what? Now everything is listed separate. Classic Gold for $57.99, Gold HD $10.00, locals $5.99, Showtime,Starz,Cinemax for $12.99 each, and HBO for $15.99. that comes to 128.94. Not even near the $102.98 after the first 6 months So I called in again. The person I talked to said there were no notes about anything and there was nothing she could do. I asked to talk to a supervisor, At this point I am now beginning to lose my temper, I talked to a supervisor and she said that there was no such deal listed, and then she informed me I am paying $7.00 for each extra receiver. So now we are at $149.94. HUH? First I heard of this one. I asked them to check with the rep I ordered from, She said that is impossible as they do not know who he is and they do not do things that way. I said I need to talk to the next level. I got the floor supervisor. He basically said the same thing that I was out of luck. HUH????? He told me to read the back of the agreement I signed. It says nothing about fees on it Whatsoever. He said yes it does. Ok well not on the pink form I have. When I mentioned the online deal which I will enclose in the hard copy as It will not copy and paste into this e-mail is nt right. They do not offer the Everything for $72.98 for 6 months and free Gold HD for 6 months. I told him that I am looking at it as we speak. He said not that is wrong. This is on Dishnetwork.com http://dishnetwork.com/packages/detail.aspx?pack=AEP The 50.98 was an extra deal to get me to sign up from Ernesto as stated at the beginning. So here I am writing you. I will also be sending a copy of this to my Law Firm and you will get a hard copy in the mail as well if we do not resolve this before my first bill. All I am asking for is the deal that I was sold on the phone by Ernesto #K5k2 who offered me the deal at the beginning of this e-mail. I was a good customer of 10 years with Direct TV and would not have spent all this time changing things over had I only gotten the shaft that I am getting. I consider this Bait and Switch and not a very good way to welcome a new customer who would have stayed with what he already had, had he realized he was basically made a fool of. I would consider removing your service today if I do not get what I was promised and go back to Direct TV. Please contact me at your earliest convenience. Thank you. On April 21 2009 I was looking into switching over from Direct TV to Dist Network due to ther fact that your rates seemed to be a little more reasonable and Directv has raised their rates several time over the past couple of years without any notice whatsoever.

I called to look into it.

Online under the Americas Everything Package it says that you get it as a promo for 6 months for $72.98 then 97.98 after.

I though hey not too bad so I called.

Ernesto was my salesperson on 4-21-09, Employee number? 5K2
He was great. I told him I was thinking of switching over, he said lets see what we can do.

He told me he wanted me to come over so here is the deal I have for you.

Americas Everything package, Gold HD, Gold 25 Bonus pak, sports pack, 4 receivers, DVRs (free DVR as long as I keep service) Digital Home Advantage, Digital home Advantage Direct, Dish Protection Package, locals no charge for HD.

I told him what the price I saw online was, and he said I want your business lets see if I can sweeten the deal a little bit.
He said this.

50.98 for the first three months, then $72.98 for the second three months, and then it would go to 97.98 from then on. The extra receivers would be $5.00 total for the extra 3 receivers. I asked him that after the promo period what would my total bill be every month.?
HE SAID THE TOTAL WOULD BE 102.98 after the promo. Total.

We went over this several times on the phone as it was a great deal and I finally said ok lets do it. He said great when can we install it. He said tomorrow. I said excellent let set it up.

I set up my online acct that night and everything was correct.

The tech showed up on time, great guy, we also had two supervisors out here as well. Great job. They were missing one box so the rep brought one over.
We had to talk to a service person on the phone and he was asking me since I had the basic 200 package would I like to add any premiums. I said excuse me I ordered the everything package. He said that I did not. Huh? Then he wanted all my information to set up my acct. I said I was approved etc yesterday and the acct should show what I ordered etc…
He said sorry he will have to re enter the information.
So I went online and sure enough everything was gone and it showed I had the basic only and locals. I was confused but he said he fixed it. I asked him about the promo pricing I got and he said yes that is what you have. Great.

Then while the installers were working I went online and it showed me as having the basic 200 pkg.
So I called and the person on the phone said no you do not have the everything, So we went through the deal Ernesto gave me over the phone again and she assured me that is what she set up now and that is what I was paying as she is putting it in. OK great.

Now the installers is finishing up and he was activating the service, The rep on the phone asked to talk to me. So we were going over my order and once again it was messed up, asked me if I wanted to add premium channels, huh I said?

Once again i went over the list of items that Ernesto gave me on the phone the day before when I placed the order. the person said ok it is all set, with the amounts and everything.

The tech finished and left.

About an hour later i logged into my acct and guess what? Now everything is listed separate. Classic Gold for $57.99, Gold HD $10.00, locals $5.99, Showtime,Starz,Cinemax for $12.99 each, and HBO for $15.99. that comes to 128.94. Not even near the $102.98 after the first 6 months

So I called in again. The person I talked to said there were no notes about anything and there was nothing she could do. I asked to talk to a supervisor, At this point I am now beginning to lose my temper, I talked to a supervisor and she said that there was no such deal listed, and then she informed me I am paying $7.00 for each extra receiver. So now we are at $149.94. HUH? First I heard of this one. I asked them to check with the rep I ordered from, She said that is impossible as they do not know who he is and they do not do things that way. I said I need to talk to the next level. I got the floor supervisor. He basically said the same thing that I was out of luck. HUH????? He told me to read the back of the agreement I signed. It says nothing about fees on it Whatsoever. He said yes it does. Ok well not on the pink form I have. When I mentioned the online deal which I will enclose in the hard copy as It will not copy and paste into this e-mail is nt right. They do not offer the Everything for $72.98 for 6 months and free Gold HD for 6 months. I told him that I am looking at it as we speak. He said not that is wrong. This is on Dishnetwork.com http://dishnetwork.com/package.....x?pack=AEP

The 50.98 was an extra deal to get me to sign up from Ernesto as stated at the beginning.

So here I am writing you. I will also be sending a copy of this to my Law Firm and you will get a hard copy in the mail as well if we do not resolve this before my first bill.

All I am asking for is the deal that I was sold on the phone by Ernesto #K5k2 who offered me the deal at the beginning of this e-mail.

I was a good customer of 10 years with Direct TV and would not have spent all this time changing things over had I only gotten the shaft that I am getting.

I consider this Bait and Switch and not a very good way to welcome a new customer who would have stayed with what he already had, had he realized he was basically made a fool of.
I would consider removing your service today if I do not get what I was promised and go back to Direct TV.
Please contact me at your earliest convenience.
Thank you.

]]> By: Margo http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-130615 Margo Sat, 04 Apr 2009 04:20:00 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-130615 I worked at one of Dish Network's call centers for a week and a half (I walked out yesterday). They treat both their employees and their customers horribly and I couldn't stand it any more. Facts to know: We were forced to take customer calls when we were still in training and didn't know what we were doing. We were forbidden to tell the customers we were new on the job. When angry customers demanded to speak to supervisors, we were forbidden to transfer to a real one. Instead, we were told to put the customer on hold and have one of our co-workers lie and say they were a supervisor. I saw this happen several times and after the calls ended, the employees made fun of the customers. Also, during our training classes, real customer accounts were called up and used as example modules. The trainers often made fun of people who had credit problems or liked to order adult movies (yes, they have a permanent record of all such transactions). After one horrible call, where my trainer actually typed lies into a customer's account (the customer wanted to cancel service and had angered the rep.), I turned in my headphones and walked out. It was the job from hell, and knowing what I do from the inside, I will never subscribe to their service. I worked at one of Dish Network’s call centers for a week and a half (I walked out yesterday). They treat both their employees and their customers horribly and I couldn’t stand it any more. Facts to know: We were forced to take customer calls when we were still in training and didn’t know what we were doing. We were forbidden to tell the customers we were new on the job. When angry customers demanded to speak to supervisors, we were forbidden to transfer to a real one. Instead, we were told to put the customer on hold and have one of our co-workers lie and say they were a supervisor. I saw this happen several times and after the calls ended, the employees made fun of the customers. Also, during our training classes, real customer accounts were called up and used as example modules. The trainers often made fun of people who had credit problems or liked to order adult movies (yes, they have a permanent record of all such transactions). After one horrible call, where my trainer actually typed lies into a customer’s account (the customer wanted to cancel service and had angered the rep.), I turned in my headphones and walked out. It was the job from hell, and knowing what I do from the inside, I will never subscribe to their service.

]]> By: cathy http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-130221 cathy Fri, 20 Mar 2009 15:13:45 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-130221 For all who wish to cancel their dish service and are worried about their credit card being charges. Contact your credit card company or bank and tell them that you have lost your card an need a replacement. This will cancel the old card and dish will not be able to charge your card. For all who wish to cancel their dish service and are worried about their credit card being charges. Contact your credit card company or bank and tell them that you have lost your card an need a replacement. This will cancel the old card and dish will not be able to charge your card.

]]> By: dean lord http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-130178 dean lord Thu, 19 Mar 2009 15:53:24 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-130178 Have had a defective receiver in my florida vacation home and just haven't had the time to send back. When I received the new activation cards I thought I would give one more try in hopes the card might have been the problem. No luck. Called Dish Network service and went through the activation sequence again with no luck. Technician says to call customer service and they would send a new unit and then to send the old one back in the box the new one came in. I live in Atlanta and my Dish Ntework bill for the florida home comes to my Atlanta address but when I call for the new receiver they start busting my chops about why I didn't go through a diagnostic on the unit. I said I was doing what the their technician told me...requesting a new unit and returning the defective one. Spent 30 minutes on the phone going through the customer service tree and think I'm finally making progress when I'm told they can only ship the new unit to the service address in florida. I try to explain that makes no sense as I am in Atlanta and no one is there and I don't want the unit sitting outside in the weather or subject to theft. Finally got them to agree to send a box to my Atlanta address to return the defective unit. Told them just to take the receiver off my bill and not waste any more time with trying to get a replacement unit. Don't get it with these people. Have had the service for over 5 years and pay every bill on time. When you call customer service and enter your account number and get the "I see you're one of our best customers" recording I want to throw up. What idiots! Have had a defective receiver in my florida vacation home and just haven’t had the time to send back. When I received the new activation cards I thought I would give one more try in hopes the card might have been the problem. No luck. Called Dish Network service and went through the activation sequence again with no luck. Technician says to call customer service and they would send a new unit and then to send the old one back in the box the new one came in. I live in Atlanta and my Dish Ntework bill for the florida home comes to my Atlanta address but when I call for the new receiver they start busting my chops about why I didn’t go through a diagnostic on the unit. I said I was doing what the their technician told me…requesting a new unit and returning the defective one. Spent 30 minutes on the phone going through the customer service tree and think I’m finally making progress when I’m told they can only ship the new unit to the service address in florida. I try to explain that makes no sense as I am in Atlanta and no one is there and I don’t want the unit sitting outside in the weather or subject to theft. Finally got them to agree to send a box to my Atlanta address to return the defective unit. Told them just to take the receiver off my bill and not waste any more time with trying to get a replacement unit. Don’t get it with these people. Have had the service for over 5 years and pay every bill on time. When you call customer service and enter your account number and get the “I see you’re one of our best customers” recording I want to throw up. What idiots!

]]> By: Harlan http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-129827 Harlan Thu, 05 Mar 2009 17:36:39 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-129827 We just received our bill for March..AND it went DOWN, for the same package we have...THANK YOU !!! Being retired, it was nice to see.... We just received our bill for March..AND it went DOWN, for the same package we have…THANK YOU !!!

Being retired, it was nice to see….

]]> By: Angie Withrow http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-129628 Angie Withrow Thu, 26 Feb 2009 15:20:23 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-129628 I have just spent thirty minutes on the phone with Dish Network and am absolutely horrified at their customer service. I had to move very unexpectdely and my new apartment came equipped with cable, so I wasn't able to transfer my service. I have been working with Dish Network for over three months trying to come to some form of agreement. It is clear to me that I signed a contract, but I have never had a company be so unagreeable when it came to reaching a comprimise. They ended up charging over $400 to my credit card without my notice, luckily Capital One is a much more customer oriented company and they worked with me to reverse the charges until I have settled the dispute. It is amazing to me that this company is continuing to make it with such poor customer service. DirectTV is another satellite provider I have worked with and I found them to be much more agreeagble and customer service oriented. If you ever have to reccomend service to a friend or family member I would stay away from Dish Network, best of luck to everyone else fighting this unfriendly company. I have just spent thirty minutes on the phone with Dish Network and am absolutely horrified at their customer service. I had to move very unexpectdely and my new apartment came equipped with cable, so I wasn’t able to transfer my service. I have been working with Dish Network for over three months trying to come to some form of agreement. It is clear to me that I signed a contract, but I have never had a company be so unagreeable when it came to reaching a comprimise. They ended up charging over $400 to my credit card without my notice, luckily Capital One is a much more customer oriented company and they worked with me to reverse the charges until I have settled the dispute. It is amazing to me that this company is continuing to make it with such poor customer service. DirectTV is another satellite provider I have worked with and I found them to be much more agreeagble and customer service oriented. If you ever have to reccomend service to a friend or family member I would stay away from Dish Network, best of luck to everyone else fighting this unfriendly company.

]]> By: Lawrence Weiss http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-129618 Lawrence Weiss Wed, 25 Feb 2009 22:41:39 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-129618 I have been a user of Dish Network for several months now -- I'm happy with my service with one exception. I'm paying for the "Top 200" for which my current bill says that I owe $67.00 this month. Yet my bill encluded a notice that the "Top 250" was available for $54.00 a month. I've also seen several ads the offer free Vcr equipment. Somehow, I'm getting the feeling that I am being treated unfairly as a Dish Net user. I have been a user of Dish Network for several months now — I’m happy with my service with one exception. I’m paying for the “Top 200″ for which my current bill says that I owe $67.00 this month. Yet my bill encluded a notice that the “Top 250″ was available for $54.00 a month. I’ve also seen several ads the offer free Vcr equipment. Somehow, I’m getting the feeling that I am being treated unfairly as a Dish Net user.

]]> By: joe http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-129098 joe Fri, 13 Feb 2009 19:05:35 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-129098 well, good thing i found this site to rant my frustration..i cancel my dish service like 1 year ago, my final bill was like $2.65, but since i had to pay minimum $3 online payment, fine by me, i paid $3 to cancel and that was it, mind you, i bought all my own equipment, so there was never a contract or lease of receivers or nothing, i had teh service for 2 1/2 years...1 year later or so, i log into my old account for the heck of it, and i was seein an overdue of $88 for 2 months of service, for some receivers that were not even mine, i was like wtf, i never restarted service since my original box is tucked away, im like whatever, i logged in a few months later and it stills shows $88, im still furious because it even says that alst payment of $3 was recieved like 1 year ago and service started charging like 10 months later without anyone calling up, i m just so pissed that i dont even dare to call them as i will have a panic attack on them if they screw up my credit history because of some bull i know nothing about... well, good thing i found this site to rant my frustration..i cancel my dish service like 1 year ago, my final bill was like $2.65, but since i had to pay minimum $3 online payment, fine by me, i paid $3 to cancel and that was it, mind you, i bought all my own equipment, so there was never a contract or lease of receivers or nothing, i had teh service for 2 1/2 years…1 year later or so, i log into my old account for the heck of it, and i was seein an overdue of $88 for 2 months of service, for some receivers that were not even mine, i was like wtf, i never restarted service since my original box is tucked away, im like whatever, i logged in a few months later and it stills shows $88, im still furious because it even says that alst payment of $3 was recieved like 1 year ago and service started charging like 10 months later without anyone calling up, i m just so pissed that i dont even dare to call them as i will have a panic attack on them if they screw up my credit history because of some bull i know nothing about…

]]> By: R.HARVEY http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-128261 R.HARVEY Thu, 29 Jan 2009 19:11:24 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-128261 OUR AREA DOES NOT HAVE CABLE SO THAT LEAVES THAT OUT. THE ONLY REASON WE SWITCHED TO DISH FROM OUR PREVIOUS PROVIDER IS BECAUSE OUR PREVIOUS PROVIDER COULD NOT GIVE US OUR LOCAL STATIONS,WHICH MY HUSBAND WANTED.SO WE CALLED DISH EXPLAINED TO THEM THAT WE WANTED OUR LOCAL CHANNELS,THEY SAID NO PROBLEMS. WE'VE BEEN W/ DISH NETWORK FOR ABOUT THREE YEARS NOW. THE PROBLEM:WE LIVE IN MAINE,AND EVERYTIME WE HAVE A STORM WETHER IT BE WIND,RAIN OR SNOW,WE LOOSE ALL RECEPTION FOR A FULL DAY OR TWO. WHEN I CALL THE NETWORK TO COMPLAIN,IT'S EITHER BECAUSE THE SIGNALS HAVE BEEN LOST BECAUSE OF THE STORM OR IF IT'S A SNOW STORM THERE IS TOO MUCH SNOW ON THE DISH,WE'LL THE DISH IS ON THE ROOF OF THE HOUSE,WHICH IS WHERE THE COMPANY CHOOSE TO PUT IT,MY HUSBAND IS 73 YRS OLD,HE'S CERTAINLY NOT GOING TO CLIMB UP ON THE ROOF AND TAKE A CHANCE OF FALLING AND BREAKING SOME BONES OR WORST KILLING HIMSELF.SO AGAIN I CALLED DISH TO VOICE A COMPLAIN,SPOKE TO A REP NAMED TRACEY WHO WAS NOT VERY HELPFUL,ESPECIALLY WHEN SHE FOUND OUT THAT MY CALL WAS ABOUT A COMPLAIN,SHE GAVE ME THIS E-MAIL ADDRESS(I THOUGHT I WOULD BE REACHING A CUSTMER COMPLAIN DEPT)SO IF THIS E-MAIL IS READ BY SOMEONE IN COSTOMER COMPLAIN DEPT. PLEASE LET ME KNOW.I'VE JUST ABOUT DECIDED TO CANCEL AND GO BACK TO OUR PREVIOUS SERVICE,WE MAY NOT HAVE GOTTEN THE LOCAL CHANNELS BUT WE CERTAINLY GOT BETTER CUSTOMER SERVICE AND NO EMPTY PROMISSES.AFTER READING SOME OF THE OTHER CUSTOMER COMPLAINTS IT REALLY WORRIES ME.I DON'T UNDERSTAND HOW A COMPANY CAN HAVE SO MANY COMPLAINTS AND STILL STAY IN BUSINESS.THEY SAY THE BEST ADVERTISEMENT IS WORD OF MOUTH,YOU CAN BE SURE THAT EVERY CHANCE I GET I WILL LET ANYONE WHO ASKS KNOW WHY I WOULD NEVER RECOMMEND DISH NETWORK. OUR AREA DOES NOT HAVE CABLE SO THAT LEAVES THAT OUT. THE ONLY REASON WE SWITCHED TO DISH FROM OUR PREVIOUS PROVIDER IS BECAUSE OUR PREVIOUS PROVIDER COULD NOT GIVE US OUR LOCAL STATIONS,WHICH MY HUSBAND WANTED.SO WE CALLED DISH EXPLAINED TO THEM THAT WE WANTED OUR LOCAL CHANNELS,THEY SAID NO PROBLEMS. WE’VE BEEN W/ DISH NETWORK FOR ABOUT THREE YEARS NOW. THE PROBLEM:WE LIVE IN MAINE,AND EVERYTIME WE HAVE A STORM WETHER IT BE WIND,RAIN OR SNOW,WE LOOSE ALL RECEPTION FOR A FULL DAY OR TWO. WHEN I CALL THE NETWORK TO COMPLAIN,IT’S EITHER BECAUSE THE SIGNALS HAVE BEEN LOST BECAUSE OF THE STORM OR IF IT’S A SNOW STORM THERE IS TOO MUCH SNOW ON THE DISH,WE’LL THE DISH IS ON THE ROOF OF THE HOUSE,WHICH IS WHERE THE COMPANY CHOOSE TO PUT IT,MY HUSBAND IS 73 YRS OLD,HE’S CERTAINLY NOT GOING TO CLIMB UP ON THE ROOF AND TAKE A CHANCE OF FALLING AND BREAKING SOME BONES OR WORST KILLING HIMSELF.SO AGAIN I CALLED DISH TO VOICE A COMPLAIN,SPOKE TO A REP NAMED TRACEY WHO WAS NOT VERY HELPFUL,ESPECIALLY WHEN SHE FOUND OUT THAT MY CALL WAS ABOUT A COMPLAIN,SHE GAVE ME THIS E-MAIL ADDRESS(I THOUGHT I WOULD BE REACHING A CUSTMER COMPLAIN DEPT)SO IF THIS E-MAIL IS READ BY SOMEONE IN COSTOMER COMPLAIN DEPT. PLEASE LET ME KNOW.I’VE JUST ABOUT DECIDED TO CANCEL AND GO BACK TO OUR PREVIOUS SERVICE,WE MAY NOT HAVE GOTTEN THE LOCAL CHANNELS BUT WE CERTAINLY GOT BETTER CUSTOMER SERVICE AND NO EMPTY PROMISSES.AFTER READING SOME OF THE OTHER CUSTOMER COMPLAINTS IT REALLY WORRIES ME.I DON’T UNDERSTAND HOW A COMPANY CAN HAVE SO MANY COMPLAINTS AND STILL STAY IN BUSINESS.THEY SAY THE BEST ADVERTISEMENT IS WORD OF MOUTH,YOU CAN BE SURE THAT EVERY CHANCE I GET I WILL LET ANYONE WHO ASKS KNOW WHY I WOULD NEVER RECOMMEND DISH NETWORK.

]]> By: Smitty http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-127551 Smitty Wed, 07 Jan 2009 22:14:04 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-127551 Where to begin? Called dish to have install done, the guy shows up on Friday Jan.2 at 5:30 in the evening looked at my house and said he couldnt do the install because there was no clear line of sight. He called is boss to let him know and left. I get a call from his boss telling me they would return the following tuesday. I waited but no one ever showed. I called them and they informed me they had no signal in my area and couldnt do the install. OK fine guess I wont get dish network. That same tuesday I get a bill from dish network for programming, thats funny I dont have any equipment so how can I get billed? Where to begin? Called dish to have install done, the guy shows up on Friday Jan.2 at 5:30 in the evening looked at my house and said he couldnt do the install because there was no clear line of sight. He called is boss to let him know and left. I get a call from his boss telling me they would return the following tuesday. I waited but no one ever showed. I called them and they informed me they had no signal in my area and couldnt do the install. OK fine guess I wont get dish network. That same tuesday I get a bill from dish network for programming, thats funny I dont have any equipment so how can I get billed?

]]> By: J Buck http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-127453 J Buck Fri, 02 Jan 2009 18:41:20 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-127453 I was w/Dish for 4 1/2 yrs and then everything fell apart (the TV did go dead 20-30 minutes once or twice a week which I accepted)...they attached a wire to a gas line which could of blew up my house. Subsequently they took same wire and cracked a 16 ft section of 3 day old vinyl siding (repair cost $135.00) and I have a time and dated pic 30 minutes after rude mouthed ground worker was here repairing his mess ostensibly (as he caused another problem). Dish played games with me for two months, came here and bad mouthed he had to come here, and they then said construction company cracked vinyl siding (well City Inspector said no as he inspected house) nor did I see any problem as that is my field as well. Subsequently I cancelled w/Dish first week of Dec and went with Direct TV and Dish sent E Mail that account was cancelled (which I have in file) and continue to bill me now for Dec and Jan claiming I did not stay on phone long enough to get account cancelled which is BS. The EMail was followed up by me w/three phone calls now as to why there is phone calls and billing via E Mail. I have filed a complaint w/the BBB and sent letter to Charlie Ergen in Colorado -next steps will be Attorney General of Mn and Colorado Att General and BBB in Colorado. This is either the right hand not knowing what the left hand is doing, or they are arrogant and greedy anand stupid. Indeed, however, it appears to be a case of "stupid" regarding DIsh as why damage customers as in my field I have access to 15,000 people via quick E Mail - can anyone be that stupid is my question? Others will tell at least 20 people as well. J Buck I was w/Dish for 4 1/2 yrs and then everything fell apart (the TV did go dead 20-30 minutes once or twice a week which I accepted)…they attached a wire to a gas line which could of blew up my house. Subsequently they took same wire and cracked a 16 ft section of 3 day old vinyl siding (repair cost $135.00) and I have a time and dated pic 30 minutes after rude mouthed ground worker was here repairing his mess ostensibly (as he caused another problem). Dish played games with me for two months, came here and bad mouthed he had to come here, and they then said construction company cracked vinyl siding (well City Inspector said no as he inspected house) nor did I see any problem as that is my field as well. Subsequently I cancelled w/Dish first week of Dec and went with Direct TV and Dish sent E Mail that account was cancelled (which I have in file) and continue to bill me now for Dec and Jan claiming I did not stay on phone long enough to get account cancelled which is BS. The EMail was followed up by me w/three phone calls now as to why there is phone calls and billing via E Mail.
I have filed a complaint w/the BBB and sent letter to Charlie Ergen in Colorado -next steps will be Attorney General of Mn and Colorado Att General and BBB in Colorado.
This is either the right hand not knowing what the left hand is doing, or they are arrogant and greedy anand stupid. Indeed, however, it appears to be a case of “stupid” regarding DIsh as why damage customers as in my field I have access to 15,000 people via quick E Mail – can anyone be that stupid is my question? Others will tell at least 20 people as well. J Buck

]]> By: jeff http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-127066 jeff Mon, 08 Dec 2008 00:46:25 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-127066 Everyone who has had a problem with Dish should file a complaint with the Denver chapter of the Better Business Bureau. You can do it online. That's what I did and that's how I got my problem resolved. It took a while but they finally waived all fees, terminated my contract and stopped bothering me. I've been a happy Cablevision customer ever since. Everyone who has had a problem with Dish should file a complaint with the Denver chapter of the Better Business Bureau. You can do it online. That’s what I did and that’s how I got my problem resolved. It took a while but they finally waived all fees, terminated my contract and stopped bothering me. I’ve been a happy Cablevision customer ever since.

]]> By: Vikash Kumar http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-2/#comment-126018 Vikash Kumar Tue, 14 Oct 2008 09:27:09 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-126018 Worst Connection till date...TATA SKY is comparatiely a much better deal Worst Connection till date…TATA SKY is comparatiely a much better deal

]]> By: jim http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-1/#comment-124785 jim Sun, 28 Sep 2008 05:53:25 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-124785 i too have had alot of problems with dish. first they installed the wrong recever and so i had to return it. sure enough they said it broke and said i owned them 350 dollors. after fighting with them over the phone my own mother managed to get them to remove that. for the past 3 months all i get is nasa channel and channel 100 on the new broke recever they sent me. i want out but i know they will want 400 dollors to cancel i too have had alot of problems with dish. first they installed the wrong recever and so i had to return it. sure enough they said it broke and said i owned them 350 dollors. after fighting with them over the phone my own mother managed to get them to remove that. for the past 3 months all i get is nasa channel and channel 100 on the new broke recever they sent me. i want out but i know they will want 400 dollors to cancel

]]> By: dished-out in Washington http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-1/#comment-124655 dished-out in Washington Tue, 23 Sep 2008 17:27:57 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-124655 I am currently a dish customer. I REALLY want out of my contract, but they keep threatening me with a fee for disconnecting. I understand that there was a penalty for leaving early, but I didn't think I was doing that, until the CSR I talked to told me that I had aggreed to another two year contract by accepting an HD reciever that didn't work to begin with, and is STILL in the process of bieng fixed (by me, of course - they sent some kit for me to deal with). It sucks that they were so dishonest about the contract renewal issue. I WANT OUT! I was offered a WAY better deal somewhere else, and I have a question: I was told my a friend the there is something under the "fair credit reporting act" that states I only have to pay 10$ a month to the Dish people and it won't affect my credit if I disconnect. Even if I pay the penalty (which has changed three times since I called) - I will still save $ over the dish. I want OUT! but I don't wanna screw up my credit! So my question is simple: Do I only have to pay ten $ a month to avoid problems? And: How do you get a straight answer about what they want to charge you? Is there a website or something? Something in writing? PLEASE HELP ME!!!!!!!! Every time I call I am put on hold, and told a different story when I get a rep. Any Ideas? - Dished-out in Washington. I am currently a dish customer.
I REALLY want out of my contract, but they keep threatening me with a fee for disconnecting.

I understand that there was a penalty for leaving early, but I didn’t think I was doing that, until the CSR I talked to told me that I had aggreed to another two year contract by accepting an HD reciever that didn’t work to begin with, and is STILL in the process of bieng fixed (by me, of course – they sent some kit for me to deal with).

It sucks that they were so dishonest about the contract renewal issue. I WANT OUT!

I was offered a WAY better deal somewhere else, and I have a question:

I was told my a friend the there is something under the “fair credit reporting act” that states I only have to pay 10$ a month to the Dish people and it won’t affect my credit if I disconnect.

Even if I pay the penalty (which has changed three times since I called) – I will still save $ over the dish.

I want OUT! but I don’t wanna screw up my credit!
So my question is simple:

Do I only have to pay ten $ a month to avoid problems?

And:

How do you get a straight answer about what they want to charge you? Is there a website or something?

Something in writing?

PLEASE HELP ME!!!!!!!!

Every time I call I am put on hold, and told a different story when I get a rep. Any Ideas?

- Dished-out in Washington.

]]> By: mike http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-1/#comment-124352 mike Mon, 15 Sep 2008 01:50:00 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-124352 Tried ordering DISH back on 8/20 as an AT&T bundle, had first installation date set for 8/28, then 9/4, 9/10, 9/13 and then today. The first 2 times, no call or nothing from the tech's, but a followup call inquiring about a pending service.. Both times explained the no-shows. on 9/10 however, the tech showed up 7 hours late and explained he had the wrong equipment (and it was storming at my house). We rescheduled for 9/13 8:00 am. Got a call at 5:30 pm that the tech was running late and if I could re-schedule next day at 10:30. Today, no show and no call. Plan on explaining that it appears my family doesn't miss the TV and the digital transmission for NFL over the networks works pretty damn well on my tv! Liking the 70-80/month I'm about to pocket. Tried ordering DISH back on 8/20 as an AT&T bundle, had first installation date set for 8/28, then 9/4, 9/10, 9/13 and then today. The first 2 times, no call or nothing from the tech’s, but a followup call inquiring about a pending service.. Both times explained the no-shows. on 9/10 however, the tech showed up 7 hours late and explained he had the wrong equipment (and it was storming at my house). We rescheduled for 9/13 8:00 am. Got a call at 5:30 pm that the tech was running late and if I could re-schedule next day at 10:30. Today, no show and no call. Plan on explaining that it appears my family doesn’t miss the TV and the digital transmission for NFL over the networks works pretty damn well on my tv! Liking the 70-80/month I’m about to pocket.

]]> By: Don http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-1/#comment-123141 Don Tue, 02 Sep 2008 21:31:43 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-123141 Just tried to turn on my Dish Network and found that it was temporarily suspended due to non-payment of last months bill. After talking to four different CSR's they finally said that it was in fact an error on their part in accounting. Now they want another $25.00 to reconnect service, this even fter they admitted it was their error. After they made my wife so mad, that she said "cancel my account if you don't understand this was your error" , they are now telling me that my wife cancelled the account and that is why I need to pay the reinstatement charge. I sincerely hope that other people do not have to deal with these people! Just tried to turn on my Dish Network and found that it was temporarily suspended due to non-payment of last months bill. After talking to four different CSR’s they finally said that it was in fact an error on their part in accounting. Now they want another $25.00 to reconnect service, this even fter they admitted it was their error. After they made my wife so mad, that she said “cancel my account if you don’t understand this was your error” , they are now telling me that my wife cancelled the account and that is why I need to pay the reinstatement charge. I sincerely hope that other people do not have to deal with these people!

]]> By: Lurene http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-1/#comment-121222 Lurene Wed, 13 Aug 2008 23:21:01 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-121222 We have tried 3 times to get a DVR HD receiver problem resolved. Dish called us and wanted to upgrade our equipment. We agreed. They brought out the equipment and installed it. The one in the living room seems fine but...the other one in the bedroom has problems. The first time it went bad, the screen was green (but at least we could watch it). We called and got the technician to come out and replace the unit. He said the DVR went bad. The second time, I was just watching a movie and the screen froze. When I turned the unit off then back on, I got only sound. I called Dish and they scheduled a technician. He never showed up. I called to get some answers about why he did not show up and was told they just have to reschedule. I was not happy!! So after a 30 minute complaint session the operator agreed to relieve $50.00 of our bill and reschedule. When the second technician did not show up, I called (I was really cooking on the front burner). It took me an hour and 30 minutes to find out that the person that gave the $50.00 off our bill DID NOT schedule the technician and in fact put that a technician was refused!! I got no satisfaction at all and they just rescheduled. Here we are on time number 3 and no technician! We called but were told they had been delayed. I am not sure he will show up either. They told me it could be another 2 hours until he shows up. We have wasted 15 hours in total waiting time and they give us a measley $50.00 credit when I have lost 15 hours at work. I tried to cancel our service but, they say they can hold our feet to the fire on the contract. Whatever happened to real customer service? This is what happens when a company gets a monolopy on an industry! If there was a way to get out of the contract I would go back to cable (sad isn't it?). We have tried 3 times to get a DVR HD receiver problem resolved. Dish called us and wanted to upgrade our equipment. We agreed. They brought out the equipment and installed it. The one in the living room seems fine but…the other one in the bedroom has problems. The first time it went bad, the screen was green (but at least we could watch it). We called and got the technician to come out and replace the unit. He said the DVR went bad. The second time, I was just watching a movie and the screen froze. When I turned the unit off then back on, I got only sound. I called Dish and they scheduled a technician. He never showed up. I called to get some answers about why he did not show up and was told they just have to reschedule. I was not happy!! So after a 30 minute complaint session the operator agreed to relieve $50.00 of our bill and reschedule. When the second technician did not show up, I called (I was really cooking on the front burner). It took me an hour and 30 minutes to find out that the person that gave the $50.00 off our bill DID NOT schedule the technician and in fact put that a technician was refused!! I got no satisfaction at all and they just rescheduled. Here we are on time number 3 and no technician! We called but were told they had been delayed. I am not sure he will show up either. They told me it could be another 2 hours until he shows up. We have wasted 15 hours in total waiting time and they give us a measley $50.00 credit when I have lost 15 hours at work. I tried to cancel our service but, they say they can hold our feet to the fire on the contract. Whatever happened to real customer service? This is what happens when a company gets a monolopy on an industry! If there was a way to get out of the contract I would go back to cable (sad isn’t it?).

]]> By: Dorenne http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-1/#comment-120454 Dorenne Tue, 05 Aug 2008 00:30:57 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-120454 You guys are really scaring me! Been with DISH for almost 2 years, and have 4 or 6 months to go... and we are now going on our 5th DVR in the past 12 months. At first, they were fine with just the standard receiver, but when we bought a new HDTV, their equipment is poop. The service was terrible, couldn't get any help, couldn't get any credits for being down, having put us on hold and they hung up... but they wanted more money for a technician that never showed up! Twice! Asked for a credit, and got one. But nothing to give us for any inconvenience though. How about those episodes of LOST gone?? We are tired of their BS and hope we can get a connection with cable in our area! Direct TV could not do anything for us... go figure. At least they were honest. I just hope when our contract is up and we cancel they don't charge us for something! I will be one pissed off lady! There, I have let out my steam. You guys are really scaring me! Been with DISH for almost 2 years, and have 4 or 6 months to go… and we are now going on our 5th DVR in the past 12 months. At first, they were fine with just the standard receiver, but when we bought a new HDTV, their equipment is poop. The service was terrible, couldn’t get any help, couldn’t get any credits for being down, having put us on hold and they hung up… but they wanted more money for a technician that never showed up! Twice! Asked for a credit, and got one. But nothing to give us for any inconvenience though. How about those episodes of LOST gone?? We are tired of their BS and hope we can get a connection with cable in our area! Direct TV could not do anything for us… go figure. At least they were honest. I just hope when our contract is up and we cancel they don’t charge us for something! I will be one pissed off lady! There, I have let out my steam.

]]> By: John http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-1/#comment-117966 John Mon, 16 Jun 2008 23:53:46 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-117966 Yes, add me to the list of unhappy Dish customers. Some advice to all: cancelle or report lost any credit cards you may have given at sign-up. Also, close the checking account you may have provided to them. And be sure to notify all that Dish is not authorised to debit or charge to your accounts. Seems like they have a way of obtaing the data. Like many of you I am still battling with them. The class actiopn law suit sounds like a good idea. Are there any law firms out there that might take them on pro-bono? Every one stay well, John Yes, add me to the list of unhappy Dish customers.

Some advice to all: cancelle or report lost any credit cards you may have given at sign-up.

Also, close the checking account you may have provided to them.

And be sure to notify all that Dish is not authorised to debit or charge to your accounts. Seems like they have a way of obtaing the data.

Like many of you I am still battling with them.

The class actiopn law suit sounds like a good idea. Are there any law firms out there that might take them on pro-bono?

Every one stay well,

John

]]> By: Jeff http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-1/#comment-117839 Jeff Tue, 10 Jun 2008 00:44:32 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-117839 Add me to the Dish-hating club. After going through three faulty 622 receivers, each with the same problem, I finally insisted that Dish bring over a new 722, which has worked fine. The installers took the malfunctioning 622 with them. Now, three months later I find that Dish has debited $400 from my bank account. I called them and spoke to two different Indians I couldn't understand and eventually determined that they were saying the equipment was never returned. There was nothing TO return because the installers took it with them! They said the money would be restored to my bank account in 3-5 days but of course it hasn't been. I've made other calls to corporate offices and such and been given more run-arounds. I've also since found literally hundreds of other similar Dish nightmare stories online, including those here, so I know it's unlikely I'll ever see this money again and will probably be the victim of yet more theft from Dish. I've already filed a complaint with the Better Business Bureau and I doubt anything will come of it but I'm not giving up on this. I intend to cancel Dish and switch to Cablevision (I had DirecTV before Dish and had different problems with them so I won't go back). Cablevision swears that they will buy out my Dish contract if I sign with them. Not sure how that works but I fully expect Dish to charge me a cancellation fee or whatever they want, and after reading the nightmare tales here I;I'm sure I'll have problems when they want their equipment back. All I know is I want out of this company forever. They truly do suck. Isn't there some way to start a class action suit against them or at least get the FCC on their case? It's obvious they are a total ripoff. Add me to the Dish-hating club. After going through three faulty 622 receivers, each with the same problem, I finally insisted that Dish bring over a new 722, which has worked fine. The installers took the malfunctioning 622 with them.

Now, three months later I find that Dish has debited $400 from my bank account. I called them and spoke to two different Indians I couldn’t understand and eventually determined that they were saying the equipment was never returned. There was nothing TO return because the installers took it with them! They said the money would be restored to my bank account in 3-5 days but of course it hasn’t been. I’ve made other calls to corporate offices and such and been given more run-arounds. I’ve also since found literally hundreds of other similar Dish nightmare stories online, including those here, so I know it’s unlikely I’ll ever see this money again and will probably be the victim of yet more theft from Dish.

I’ve already filed a complaint with the Better Business Bureau and I doubt anything will come of it but I’m not giving up on this. I intend to cancel Dish and switch to Cablevision (I had DirecTV before Dish and had different problems with them so I won’t go back). Cablevision swears that they will buy out my Dish contract if I sign with them. Not sure how that works but I fully expect Dish to charge me a cancellation fee or whatever they want, and after reading the nightmare tales here I;I’m sure I’ll have problems when they want their equipment back. All I know is I want out of this company forever. They truly do suck. Isn’t there some way to start a class action suit against them or at least get the FCC on their case? It’s obvious they are a total ripoff.

]]> By: Candy White-Harris http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-1/#comment-117310 Candy White-Harris Thu, 15 May 2008 17:34:03 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-117310 I need some help, I'm currently having a huge problem with the dishnetwork CSR. If any can provide me with a corporate name and number I would greatly appreciate any help. Thx I need some help, I’m currently having a huge problem with the dishnetwork CSR. If any can provide me with a corporate name and number I would greatly appreciate any help.
Thx

]]> By: Howard Luken http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-1/#comment-117220 Howard Luken Sat, 10 May 2008 19:07:25 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-117220 Hey Bob, like most defenders of corporate scum you belittle those who are constantly screwed by said corporations. I bet you love paying whatever the oil companies demand as well hmm? It is Dish unstated policy to deny receiving their equipment back and then routinely charge the cards they extort from folks who don't know any better. They tried it with me. They also routinely send the return UPS boxes late. That equipment is NEVER checked by anyone at Dish. It goes to a warehouse they subcontract and gets thrown into a bin and then sent right back out to some other sucker in a fresh box. Dish doesn't keep real records of any of this nonsense. They subcontract EVERYTHING from sales to installation to "customer service" in India. They only let their computers keep a running tally of ever increasing bogus charges. They dont keep track of their bogus offers or specials. They like all corporate scum know that Americans are stupid and gullible consumers of any crap that is thrown at them. This nation is doomed. Prepare for the domestic crackdown to come before November. You think the scum who own this country will give it back to us after the last very profitable 8 years? Blackwater mercenaries anyone? Hey Bob, like most defenders of corporate scum you belittle those who are constantly screwed by said corporations. I bet you love paying whatever the oil companies demand as well hmm? It is Dish unstated policy to deny receiving their equipment back and then routinely charge the cards they extort from folks who don’t know any better. They tried it with me. They also routinely send the return UPS boxes late. That equipment is NEVER checked by anyone at Dish. It goes to a warehouse they subcontract and gets thrown into a bin and then sent right back out to some other sucker in a fresh box. Dish doesn’t keep real records of any of this nonsense. They subcontract EVERYTHING from sales to installation to “customer service” in India. They only let their computers keep a running tally of ever increasing bogus charges. They dont keep track of their bogus offers or specials. They like all corporate scum know that Americans are stupid and gullible consumers of any crap that is thrown at them. This nation is doomed. Prepare for the domestic crackdown to come before November. You think the scum who own this country will give it back to us after the last very profitable 8 years? Blackwater mercenaries anyone?

]]> By: Bob http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-1/#comment-117215 Bob Sat, 10 May 2008 07:11:56 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-117215 Actually everything is in the small print it clearly states that by signing you give authorization to debit accounts for non-returned equipment and cancellation fees. It's really your own fault for not reading it thoroughly. It's in the 3rd section of the contract. Not saying it's right and the company does suck but quit bitching about it if you're already done with them move on with your lives. Actually everything is in the small print it clearly states that by signing you give authorization to debit accounts for non-returned equipment and cancellation fees. It’s really your own fault for not reading it thoroughly. It’s in the 3rd section of the contract. Not saying it’s right and the company does suck but quit bitching about it if you’re already done with them move on with your lives.

]]> By: Will Spafford http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-1/#comment-116886 Will Spafford Wed, 30 Apr 2008 14:30:33 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-116886 I and, at last estimate, 2 million others in this country, am a FULLTIME RV'er. The majority of Fulltimers have a DISH or DIRECT TV that we set up where we land for the Season (North in the Summer, South in the Winter). Herein lies the problem. If we lived in a "structured" home and have a problem, DISH will send out a Technician to take care of said problem. The fact that we are in a RV makes us 3rd World Lowclass Scum and the money we pay each month for Dish Service is NOT the same as those living in "structured" homes and we have to hire a Local TV Dealer @ $75 a pop to make a Service Call to help us fix a problem !!! Guess it's time for ALL RV'ers to flood DISH Corporate Headquarters with REGISTERED MAIL to complain about this blantant DISCRIMINATION !!!!!!!!!!! The names of the Corporate Officers can be found under DISH Network, Company Profile. I, for one, plan to start this process of REGISTERED MAIL to all Corporate Officers immediately. Also, as a member of GOOD SAM, I intend to contact them about being our "voice" on this matter !! I and, at last estimate, 2 million others in this country, am a FULLTIME RV’er. The majority of Fulltimers have a DISH or DIRECT TV that we set up where we land for the Season (North in the Summer, South in the Winter). Herein lies the problem. If we lived in a “structured” home and have a problem, DISH will send out a Technician to take care of said problem. The fact that we are in a RV makes us 3rd World Lowclass Scum and the money we pay each month for Dish Service is NOT the same as those living in “structured” homes and we have to hire a Local TV Dealer @ $75 a pop to make a Service Call to help us fix a problem !!! Guess it’s time for ALL RV’ers to flood DISH Corporate Headquarters with REGISTERED MAIL to complain about this blantant DISCRIMINATION !!!!!!!!!!! The names of the Corporate Officers can be found under DISH Network, Company Profile. I, for one, plan to start this process of REGISTERED MAIL to all Corporate Officers immediately. Also, as a member of GOOD SAM, I intend to contact them about being our “voice” on this matter !!

]]> By: dAVE http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-1/#comment-116320 dAVE Mon, 07 Apr 2008 00:05:35 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-116320 Most CSRs in the US based call centers will be real nice to you knowing that YOU might be taping the conversations and put it up on YOUTUBE! They will gratiously offer you their "direct" phone line number and tell you to call them back if there is any propblems. Here's the dig... They NEVER answer incoming calls from their direct lines, amd ALL their voice mailboxes are full. ALWAYS! So, dial 1-866-443-5162 and talk to a rep in Texas and start over or try again. Eventually, you might get one that will solve your problem. Take what you can get, then call back tomorrow and ask try for more. DISH NETWORK SUCKS and Charlie Ergen is the cheapest S.O.B. you'll ever meet. Bernie Ebbers was a saint compared to Charlie! Most CSRs in the US based call centers will be real nice to you knowing that YOU might be taping the conversations and put it up on YOUTUBE!

They will gratiously offer you their “direct” phone line number and tell you to call them back if there is any propblems.

Here’s the dig… They NEVER answer incoming calls from their direct lines, amd ALL their voice mailboxes are full. ALWAYS!

So, dial 1-866-443-5162 and talk to a rep in Texas and start over or try again. Eventually, you might get one that will solve your problem.

Take what you can get, then call back tomorrow and ask try for more.

DISH NETWORK SUCKS and Charlie Ergen is the cheapest S.O.B. you’ll ever meet. Bernie Ebbers was a saint compared to Charlie!

]]> By: Howard Luken http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-1/#comment-115851 Howard Luken Tue, 11 Mar 2008 21:04:45 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-115851 Hey Commoncents. Tell your employers at Echostar and Dish Network thanks for all the fish. The corporate banking system is on the verge of collapse from its own greed and avarice. Welcome to the brave new world. I for one am working my way towards independence from the grid and self sufficiency when the oil hits hundreds of dollars [or euros when the dollar disappears, cheap fresh water is no more and the food dissappears from the shelves. Hey Commoncents. Tell your employers at Echostar and Dish Network thanks for all the fish. The corporate banking system is on the verge of collapse from its own greed and avarice. Welcome to the brave new world. I for one am working my way towards independence from the grid and self sufficiency when the oil hits hundreds of dollars [or euros when the dollar disappears, cheap fresh water is no more and the food dissappears from the shelves.

]]> By: CommonCents http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-1/#comment-115843 CommonCents Tue, 11 Mar 2008 16:08:09 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-115843 I see so many complaints here that are so passionate however a majority of them arise out of either ignorance or being inconvenienced. I'm sure this isn't the first time some of you have complained so colorfully about any company... As consumers, we are so quick to call something a "scam" when we don't get what we want RIGHT NOW! And as for the guy with the NFL package ordeal, don't you read the news? Direct bought the rights to that a while back hence some of the issue with other residential tv providers barking up the NFL's tree over it. As for Mr. RFD-tv, you can get is a la cart for $1.99. Nobody 'took it away'. Redhen, the phone line fee is a standard disclosure. You seem to meticulously read and document things now, but you apparently didn't take notes when getting the service. It is one of the first disclosures listed. (I know, I got the service w/autopay and love it,love it, love it!) In addition, if you sign up through a retailer or your phone company then you weren't sold a package by Dish, you were sold Dish by a retailer. Big difference for those of you who have the BBB and the FCC on speed dial. In fact many of those phone sales agents are warned before they are monitored whilst Dish Network does not (and monitors heavily). Retailers can be notorious for not answering messages or e-mails though many are honest. I'm sure a lot of you don't recall the name of the retailer or 3rd party you gave your social security info to in the first place. Does that sound like wise consumer practice? I went through the same thing with a cellular phone retailer and learned the hard way, but at least I didn't live in a haze of denial and self-martyrdom. I see so many complaints here that are so passionate however a majority of them arise out of either ignorance or being inconvenienced. I’m sure this isn’t the first time some of you have complained so colorfully about any company…

As consumers, we are so quick to call something
a “scam” when we don’t get what we want RIGHT NOW!

And as for the guy with the NFL package ordeal, don’t you read the news? Direct bought the rights to that a while back hence some of the issue with other residential tv providers barking up the NFL’s tree over it.

As for Mr. RFD-tv, you can get is a la cart for $1.99. Nobody ‘took it away’.

Redhen, the phone line fee is a standard disclosure. You seem to meticulously read and document things now, but you apparently didn’t take notes when getting the service. It is one of the first disclosures listed. (I know, I got the service w/autopay and love it,love it, love it!)

In addition, if you sign up through a retailer or your phone company then you weren’t sold a package by Dish, you were sold Dish by a retailer. Big difference for those of you who have the BBB and the FCC on speed dial. In fact many of those phone sales agents are warned before they are monitored whilst Dish Network does not (and monitors heavily). Retailers can be notorious for not answering messages or e-mails though many are honest. I’m sure a lot of you don’t recall the name of the retailer or 3rd party you gave your social security info to in the first place. Does that sound like wise consumer practice? I went through the same thing with a cellular phone retailer and learned the hard way, but at least I didn’t live in a haze of denial and self-martyrdom.

]]> By: Howard Luken http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-1/#comment-115691 Howard Luken Sun, 02 Mar 2008 20:51:57 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-115691 Folks, once and for all as ive posted before... Dont waste time calling or writing to dish, echostar or any other corporate scum. They dont care and never will. Go immediately to your state public utitlities commission and the fcc. Write to them only and corporate scum will eventually respond. Sprint did here in california after months of grief so i didnt have to sue them. I am the one who sued echostar communications dba dish network here in california, won in small claims, won on their useless appeal and received a check from them within 30 days afterwards. This is how corporate amerika works and you must do the same. Dont expect immediate results. Just know that you will win months later. Yes to the person asking about california agent of service. You cant sue corporations directly. You will only be dismissed. They hide behind agents of service which can be found on your state's attorney general sites usually. Do your homework and save yourselves some grief and time. Its fun going to court and watching corporate toadies squirm. They will never send real attorneys for this. A local manager will show up and they will be angry and scared of losing their jobs. They will not be prepared so you must be. Present your case, have all documents available and watch the corporate representative wilt like bad lettuce. Its actually quite satisfying to use the system against those who use it against us on a daily basis. Ask yourself why corporate amerika wants to restrict citizens tort actions while they sue, harass, threaten, foreclose and ruin our credit with daily court actions against us. Banks are doing it to millions of citizens and you stand by like sheep and let them because you people have been denied the simple education about the system and how it can be used against corporate amerika. Study it. Learn it. It isnt the enemy. They are. The corporate attorney driven system is used to bancrupt and destroy middle class people in order to maintain power. Look at whats happening now. Politicians, attorneys, judges, bankers are all prepared to wipe out the american middle class in the next couple years. It is happening and you silly people watch amerikan idol and think that is reality. Wake up or perish. Folks, once and for all as ive posted before… Dont waste time calling or writing to dish, echostar or any other corporate scum. They dont care and never will. Go immediately to your state public utitlities commission and the fcc. Write to them only and corporate scum will eventually respond. Sprint did here in california after months of grief so i didnt have to sue them. I am the one who sued echostar communications dba dish network here in california, won in small claims, won on their useless appeal and received a check from them within 30 days afterwards. This is how corporate amerika works and you must do the same. Dont expect immediate results. Just know that you will win months later. Yes to the person asking about california agent of service. You cant sue corporations directly. You will only be dismissed. They hide behind agents of service which can be found on your state’s attorney general sites usually. Do your homework and save yourselves some grief and time. Its fun going to court and watching corporate toadies squirm. They will never send real attorneys for this. A local manager will show up and they will be angry and scared of losing their jobs. They will not be prepared so you must be. Present your case, have all documents available and watch the corporate representative wilt like bad lettuce. Its actually quite satisfying to use the system against those who use it against us on a daily basis. Ask yourself why corporate amerika wants to restrict citizens tort actions while they sue, harass, threaten, foreclose and ruin our credit with daily court actions against us. Banks are doing it to millions of citizens and you stand by like sheep and let them because you people have been denied the simple education about the system and how it can be used against corporate amerika. Study it. Learn it. It isnt the enemy. They are. The corporate attorney driven system is used to bancrupt and destroy middle class people in order to maintain power. Look at whats happening now. Politicians, attorneys, judges, bankers are all prepared to wipe out the american middle class in the next couple years. It is happening and you silly people watch amerikan idol and think that is reality. Wake up or perish.

]]> By: Lisa http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-1/#comment-115689 Lisa Sun, 02 Mar 2008 17:48:49 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-115689 Wish I knew. After being told 4 different ways to get the rebate back, we're still waiting too. Ordered in September 2007. They show they have it but "now" we don't qualify. Haven't yet gotten to the bottom of that issue. What a rip. Counting down to September 2008 - TIME TO DISCONTINUE DISH. So sick of their billing errors and just can't understand why the bill changes month to month for the same service. Good luck! Go get em. Wish I knew. After being told 4 different ways to get the rebate back, we’re still waiting too. Ordered in September 2007. They show they have it but “now” we don’t qualify. Haven’t yet gotten to the bottom of that issue. What a rip.

Counting down to September 2008 – TIME TO DISCONTINUE DISH. So sick of their billing errors and just can’t understand why the bill changes month to month for the same service.

Good luck! Go get em.

]]> By: DisgustedwithDish http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-1/#comment-115688 DisgustedwithDish Sun, 02 Mar 2008 16:11:31 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-115688 Does anyone know if the correct Agent for Service in California for Dish is "Corporation Service Company dba CSC-Lawyers Incorporating Service, P.O. Box 526036, Sacramento, California 95852? I'm getting ready to do the Small Claims thing for a rebate that hasn't come since last September. Does anyone know if the correct Agent for Service in California for Dish is “Corporation Service Company dba CSC-Lawyers Incorporating Service, P.O. Box 526036, Sacramento, California 95852?

I’m getting ready to do the Small Claims thing for a rebate that hasn’t come since last September.

]]> By: ReallyPissedInKansas http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-1/#comment-114763 ReallyPissedInKansas Sat, 26 Jan 2008 21:26:33 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-114763 If you are this far down the page, I will not bore you with Dish bashing verbage. Yes I will - WHAT ARROGANT ASSES !!!! My problem is some my fault - but their refusal to work with me is complete crap! I had been a premium HDDVR-Gold subscriber plus 5 more 311 units in the house. I purchased a 921 HDDVR when they first came out ($1000), only to have to throw it away a year later due to upgrades. Now, in reading other pages, the reason for the upgrades was Tivo Copyright infringment. They offered little for upgrades and no explanation as to why.... Anyway that was three years ago and water under the bridge. So - I recently moved and contacted Dish to do the move. I was told that to get the move for free, I had to use their contractor and it would be a month before he could make it and I had to take 18months under contract. I complained a bit, but said OK. So - contractor calls a few day before and must reschedule. Then, they only do installs during normal business hours and I must take off from work. So, he gets there and (as I told him two weeks earlier) the house has new roof and siding - homeowner does NOT want roof or wall mount. He wants chimney mount so it can be removed. Installer refuses to do chimney mount.... throws all tools back in truck and leaves with no further calls or notice. I call Dish - and Cancel (July 24th,07). Two months later, I'm still getting bills for service (nearly $150/mo). Call again Sept. 15th.07. They refused to credit for previous time - even though they knew when I moved, took a month to get installer there, then again, knew that service had not been installed and I could not possibly get any service. - more bitching and moaning to no avail. 10 days later, I got two boxes dropped off at my door with no real info other than I needed to return the HD621 and two 311's. Fine - throw stuff in box, seal, ship. Toss remaining equipment in Dumpster as I don't intend to make the Dish mistake again!. Fast forward - December 12th,07. Get a bill for $210.60. Apparently, you must return the 311's with matching serials that they show on lease. If they had said this on the phone or sent a letter with the serial numbers expected I would have obliged. The rep said she would see what she could do. Now, 1 month later, I get a collection notice for $210. So, I call again (still to Dish)- this time, they are really shitty with me and say that they cannot adjust for the incorrect unit... OK, so I asked for the wrong unit back - NO CAN DO. They are not able to return the wrong unit. OK, so where do I send them the bill for $210 for my unit that they have - They say - Not responsible for my screwup. I ask why they cannot adjust for the identical unit that I did send.... They said that it is a tax matter and does not match. They can't do it. So I asked how come they kept my unit and could not return it. - It went to a service center to be refurbed and reused. So - I asked who to send the THEFT report to, because now, they have the wrong unit, not their property (and they knew it all along), they did not contact, nor make any attempt at resolution. Of course, customer rep (said his employee ID was 7GV, but that looks like a generic code for PITA customer to me.) got really short and said that there was nothing I could do to change his mind nor the intention of the company. Well - as luck would have it, I am about to file a chapter 7 bankruptcy and I have no remaining assets after my business failure - so they can sue 6 ways from Sunday - they are not getting a dime. In addition, I have filed complaints with the State Attrny Gen. I am just completely dismayed at the utter lack of humility, responsibility, and gross arrogance displayed. I must say that I enjoyed the service while I had it, but the ruthless service behavior will certainly come back on them eventually. There are only so many customers in the US.... My complaints may not go too far, but at least I have said my peace and I feel better about it. If you are this far down the page, I will not bore you with Dish bashing verbage.

Yes I will – WHAT ARROGANT ASSES !!!!

My problem is some my fault – but their refusal to work with me is complete crap! I had been a premium HDDVR-Gold subscriber plus 5 more 311 units in the house. I purchased a 921 HDDVR when they first came out ($1000), only to have to throw it away a year later due to upgrades. Now, in reading other pages, the reason for the upgrades was Tivo Copyright infringment. They offered little for upgrades and no explanation as to why…. Anyway that was three years ago and water under the bridge.

So – I recently moved and contacted Dish to do the move. I was told that to get the move for free, I had to use their contractor and it would be a month before he could make it and I had to take 18months under contract. I complained a bit, but said OK. So – contractor calls a few day before and must reschedule. Then, they only do installs during normal business hours and I must take off from work. So, he gets there and (as I told him two weeks earlier) the house has new roof and siding – homeowner does NOT want roof or wall mount. He wants chimney mount so it can be removed. Installer refuses to do chimney mount…. throws all tools back in truck and leaves with no further calls or notice.

I call Dish – and Cancel (July 24th,07). Two months later, I’m still getting bills for service (nearly $150/mo). Call again Sept. 15th.07. They refused to credit for previous time – even though they knew when I moved, took a month to get installer there, then again, knew that service had not been installed and I could not possibly get any service. – more bitching and moaning to no avail.

10 days later, I got two boxes dropped off at my door with no real info other than I needed to return the HD621 and two 311’s. Fine – throw stuff in box, seal, ship. Toss remaining equipment in Dumpster as I don’t intend to make the Dish mistake again!.

Fast forward – December 12th,07. Get a bill for $210.60. Apparently, you must return the 311’s with matching serials that they show on lease. If they had said this on the phone or sent a letter with the serial numbers expected I would have obliged. The rep said she would see what she could do.

Now, 1 month later, I get a collection notice for $210. So, I call again (still to Dish)- this time, they are really shitty with me and say that they cannot adjust for the incorrect unit… OK, so I asked for the wrong unit back – NO CAN DO. They are not able to return the wrong unit. OK, so where do I send them the bill for $210 for my unit that they have – They say – Not responsible for my screwup.

I ask why they cannot adjust for the identical unit that I did send…. They said that it is a tax matter and does not match. They can’t do it. So I asked how come they kept my unit and could not return it. – It went to a service center to be refurbed and reused.

So – I asked who to send the THEFT report to, because now, they have the wrong unit, not their property (and they knew it all along), they did not contact, nor make any attempt at resolution. Of course, customer rep (said his employee ID was 7GV, but that looks like a generic code for PITA customer to me.) got really short and said that there was nothing I could do to change his mind nor the intention of the company.

Well – as luck would have it, I am about to file a chapter 7 bankruptcy and I have no remaining assets after my business failure – so they can sue 6 ways from Sunday – they are not getting a dime. In addition, I have filed complaints with the State Attrny Gen.

I am just completely dismayed at the utter lack of humility, responsibility, and gross arrogance displayed. I must say that I enjoyed the service while I had it, but the ruthless service behavior will certainly come back on them eventually. There are only so many customers in the US…. My complaints may not go too far, but at least I have said my peace and I feel better about it.

]]> By: Redhen http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-1/#comment-113848 Redhen Wed, 19 Dec 2007 14:07:48 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-113848 Well, one good thing -- we are sharing this information and know that Dish repeats the same abuses over and over again. Knowledge truly is power. This company needs to be leashed. I am going to print out all comments from customers to include in my complaint. I think this is good advice: call your credit card company and let them know that you DO NOT authorize Dish Network to automatically bill yor card. Call your bank and tell them the same thing. Do not sign up for paperless billing. It is a license to steal. Insist on a paper bill through the regular mail. Insist that it be sent in a timely manner. When they send the bill near the due date, it is called "squeezing" and it is an attempt to force you to pay an penalty for late payment. Write the monthly due date on your calendar and be prepared to pay it even if the bill comes late. Make copies of all your billing statements and print out all email responses from customer service. Since the phone calls to customer service are designed to frustrate and leave no paper trail, it is probably a waste of time to call them. Don't despair. I think we can make a difference if we each carry through on documented complaints to the Colorado Attorney General. Well, one good thing — we are sharing this information and know that Dish repeats the same abuses over and over again. Knowledge truly is power. This company needs to be leashed.

I am going to print out all comments from customers to include in my complaint.

I think this is good advice: call your credit card company and let them know that you DO NOT authorize Dish Network to automatically bill yor card. Call your bank and tell them the same thing.

Do not sign up for paperless billing. It is a license to steal. Insist on a paper bill through the regular mail. Insist that it be sent in a timely manner. When they send the bill near the due date, it is called “squeezing” and it is an attempt to force you to pay an penalty for late payment. Write the monthly due date on your calendar and be prepared to pay it even if the bill comes late.

Make copies of all your billing statements and print out all email responses from customer service. Since the phone calls to customer service are designed to frustrate and leave no paper trail, it is probably a waste of time to call them.

Don’t despair. I think we can make a difference if we each carry through on documented complaints to the Colorado Attorney General.

]]> By: Lisa http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-1/#comment-113835 Lisa Wed, 19 Dec 2007 00:59:43 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-113835 I will probably join you real soon. Still waiting for the rebate (what a joke). Just found out AGAIN that they never removed the extra receiver fees they erroneously billed and had to laugh (to keep the bp down) when they refused to refund them back to the date they were originally advised that their billing statement wrong. FLAT OUT REFUSED! Now they've added a new charge. We're getting $10.00 a month added to our bill because we don't have a landline? Why wasn't this explained when we went over every single charge OVER AND OVER again when the initial order was placed? What a fraud! The service obviously works without the phone line but yet, I'm penalized. Who cares about checking my bill on the tv, or accessing channel 100 (never been there before and certainly don't need it) and you can order PPV movies online. I don't need those extra service but I'm punished? I am betting that my newest bill still has those three extra receivers on it too. I HATE DISH! Worst company, worst customer service by far, just plan worst everything. I will probably join you real soon. Still waiting for the rebate (what a joke). Just found out AGAIN that they never removed the extra receiver fees they erroneously billed and had to laugh (to keep the bp down) when they refused to refund them back to the date they were originally advised that their billing statement wrong. FLAT OUT REFUSED!

Now they’ve added a new charge. We’re getting $10.00 a month added to our bill because we don’t have a landline? Why wasn’t this explained when we went over every single charge OVER AND OVER again when the initial order was placed? What a fraud! The service obviously works without the phone line but yet, I’m penalized. Who cares about checking my bill on the tv, or accessing channel 100 (never been there before and certainly don’t need it) and you can order PPV movies online. I don’t need those extra service but I’m punished?

I am betting that my newest bill still has those three extra receivers on it too.

I HATE DISH! Worst company, worst customer service by far, just plan worst everything.

]]> By: Redhen http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-1/#comment-113832 Redhen Tue, 18 Dec 2007 21:55:57 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-113832 I'm having the same type of problem here in Virginia. Today I called customer service and first got the Phillipines; second call to India; finally someone in Texas. What I'm doing is just documenting the billing and non-answers about charges month to month. I'm also saving the brochures sent to us each month advertising 4 rooms and 2 DVRs for $19.99 a month. I'm not going to cancel, because they will probably prevail and be able to charge their excessive cancellation fee. The documentation will go to the Attorney General of Colorado once I've established the pattern of fraud this company practices. I spoke with the Colorado Attorney General's office and they are interested in getting consumer complaints about Dish Network. You can get a complaint form online. They have sued Dish Network once already. They need documented complaints -- en masse. Did your installer connect the receivers to the phone line in your house? Mine didn't. That is the excuse for $5.00 monthly charges for "program access." Just put in a dual phone jack and connect it so that they can't charge for that. (Nutty.) Makes no sense. I know. I expect to get a refund for all money beyond what I actually agreed to. That is what was advertised in the brochure. Please join me and send your complaints to the Attorney General of Colorado. I’m having the same type of problem here in Virginia. Today I called customer service and first got the Phillipines; second call to India; finally someone in Texas.

What I’m doing is just documenting the billing and non-answers about charges month to month. I’m also saving the brochures sent to us each month advertising 4 rooms and 2 DVRs for $19.99 a month. I’m not going to cancel, because they will probably prevail and be able to charge their excessive cancellation fee.

The documentation will go to the Attorney General of Colorado once I’ve established the pattern of fraud this company practices.

I spoke with the Colorado Attorney General’s office and they are interested in getting consumer complaints about Dish Network. You can get a complaint form online. They have sued Dish Network once already. They need documented complaints — en masse.

Did your installer connect the receivers to the phone line in your house? Mine didn’t. That is the excuse for $5.00 monthly charges for “program access.” Just put in a dual phone jack and connect it so that they can’t charge for that. (Nutty.) Makes no sense. I know.

I expect to get a refund for all money beyond what I actually agreed to. That is what was advertised in the brochure.

Please join me and send your complaints to the Attorney General of Colorado.

]]> By: Derek http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-1/#comment-113805 Derek Mon, 17 Dec 2007 01:28:49 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-113805 Well, I guess I didn't make out to bad. After calling them and getting no where and just basically being given the good old fashioned run-around, I finally got really shitty. After dealing with it for almost 2 weeks and hearing 24 hours this, 2 days that, well we have to track down this receiver to ensure you dont have it blah blah blah. I got tired of it. I snapped. Cussed out the customer service rep. Demanded to talk to her supervisor. She informed me that her sup. was on break. I informed her that i didn't give 2 shits if she was getting fucked, i want to talk to her. Sup. finally gets on the phone. We went round and round for a while. Finally got tired of her and demanded to talk to corporate. She then told me, Well, there is no direct number to our coporate office. Well, gimmie a number so i can chew some more ass. She transfered me to some dept. and within 10 min of less. It was taken care of... They refunded the 300 bucks they took out and the overdraft charges. The guy i talked to appologized numerous times. I told him one more screw up like this, and im getting it shut off and going with someone else.... I explained to the fella that its not my problem that you guys can't pull your heads out of your asses and keep track of your equipment, simply not my problem. He agreed. All in all, its a pretty shitty situation, i just hope it doesnt happen again. Well, I guess I didn’t make out to bad. After calling them and getting no where and just basically being given the good old fashioned run-around, I finally got really shitty. After dealing with it for almost 2 weeks and hearing 24 hours this, 2 days that, well we have to track down this receiver to ensure you dont have it blah blah blah. I got tired of it. I snapped. Cussed out the customer service rep. Demanded to talk to her supervisor. She informed me that her sup. was on break. I informed her that i didn’t give 2 shits if she was getting fucked, i want to talk to her. Sup. finally gets on the phone. We went round and round for a while. Finally got tired of her and demanded to talk to corporate. She then told me, Well, there is no direct number to our coporate office. Well, gimmie a number so i can chew some more ass. She transfered me to some dept. and within 10 min of less. It was taken care of… They refunded the 300 bucks they took out and the overdraft charges. The guy i talked to appologized numerous times. I told him one more screw up like this, and im getting it shut off and going with someone else….

I explained to the fella that its not my problem that you guys can’t pull your heads out of your asses and keep track of your equipment, simply not my problem. He agreed. All in all, its a pretty shitty situation, i just hope it doesnt happen again.

]]> By: brian http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-1/#comment-113804 brian Mon, 17 Dec 2007 00:06:26 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-113804 Dish Network is trying to defraud as many customers as much as possible through breaches of contract. We don't have to fight alone, there are agencies to help. I have already filed one Better Business Bureau complaint and got some satisfaction, and I plan to file a complaint for every item to snow them with paperwork. For those issues were the BBB complaint doesn't get results I plan to file complaints with the Attorney Generals of Colorado and my home state. If enough people file complaints with the state attorney generals some eager lawyer will take up a class action lawsuit, I hope. Dish Network is trying to defraud as many customers as much as possible through breaches of contract. We don’t have to fight alone, there are agencies to help. I have already filed one Better Business Bureau complaint and got some satisfaction, and I plan to file a complaint for every item to snow them with paperwork. For those issues were the BBB complaint doesn’t get results I plan to file complaints with the Attorney Generals of Colorado and my home state. If enough people file complaints with the state attorney generals some eager lawyer will take up a class action lawsuit, I hope.

]]> By: brenda http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-1/#comment-113598 brenda Wed, 05 Dec 2007 05:00:13 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-113598 when i ordered dish i called my rep and he did not return phone calls now i have overdrawn bank account because when i ordered he asked when i would like to have it taken out they took it out before i gave the date we ought to lauch a lawsuit against them for the lies when i ordered dish i called my rep and he did not return phone calls now i have overdrawn bank account because when i ordered he asked when i would like to have it taken out they took it out before i gave the date we ought to lauch a lawsuit against them for the lies

]]> By: Brian http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-1/#comment-113563 Brian Tue, 04 Dec 2007 14:19:10 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-113563 Here's my woe: I am getting messages on my screen telling me that I've not paid my bill, and therefore service will be terminated. Now of course I know I haven't paid my bill. When I realized I wasn't getting a bill, I called Dish Network and gave them the corrected mailing address - about 3 weeks ago, and asked them to mail me a bill, so I could pay it. So I'll pay them, when I get a bill. Won't be in time to keep the service from getting cut off I know, it will be interesting to see how this story progresses, but from these comments I'm only expecting it to go down hill from here. Here’s my woe: I am getting messages on my screen telling me that I’ve not paid my bill, and therefore service will be terminated. Now of course I know I haven’t paid my bill. When I realized I wasn’t getting a bill, I called Dish Network and gave them the corrected mailing address – about 3 weeks ago, and asked them to mail me a bill, so I could pay it. So I’ll pay them, when I get a bill. Won’t be in time to keep the service from getting cut off I know, it will be interesting to see how this story progresses, but from these comments I’m only expecting it to go down hill from here.

]]> By: Derek http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-1/#comment-113512 Derek Sat, 01 Dec 2007 21:35:31 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-113512 I to have had problems with Dish. I got their service about 3 months ago. I had their service for about a month, and i come home to an empty box on my front porch. I brought it in and opened it up and there is packing instructions. I had an idea of what it was, but wasnt 100% on it. I called them to ask them why the empty box, and they verified my idea. What happened was, the Tech came out to do the install. He got it wrapped up and was testing the receivers. Well, the main one worked fine, but the antennae for the second room (2 room DVR) did not work. So he swapped it out with one he had in his van. The lady i got on the phone told me that was to ship back the faulty receiver. I politely explained to her that i did not have the receiver and that the tech. took it with him. She said ok, i will make a note on your account. I called them because i knew that if i didnt, they would hit me with a charge on my bank account and it would be hell getting them to fix it. So guess what. I got home yesterday to see 2 letters from my bank. I open them up and it was over draft notices. I see the 300 bucks they took out. I instantly got irate. I called them up, was told that the rep. needed to call someone and verify. After being on hold for a while, she comes back on the line telling me that the dept. she needs to call is closed and to call back tomorrow. I call back today, go through my spill, being calmed down and more polite now. She says the same thing, ok sir, hold on just one moment, i need to call a dept. I hold and hold and hold and hold. She comes back on saying that they will call me back. I told her, well the best number to reach me at is my Cell. She says that they have to call my home phone, gay, but whatever. Im pretty pissed off about this whole ordeal. They WILL refund the 300 back into my account plus overdraft charges..... This is just some straight up bull shit. I just thought my cable company was bad, boy was i wrong...... I will try to remember to update this as things progress. I to have had problems with Dish. I got their service about 3 months ago. I had their service for about a month, and i come home to an empty box on my front porch. I brought it in and opened it up and there is packing instructions. I had an idea of what it was, but wasnt 100% on it. I called them to ask them why the empty box, and they verified my idea. What happened was, the Tech came out to do the install. He got it wrapped up and was testing the receivers. Well, the main one worked fine, but the antennae for the second room (2 room DVR) did not work. So he swapped it out with one he had in his van.

The lady i got on the phone told me that was to ship back the faulty receiver. I politely explained to her that i did not have the receiver and that the tech. took it with him. She said ok, i will make a note on your account. I called them because i knew that if i didnt, they would hit me with a charge on my bank account and it would be hell getting them to fix it.

So guess what. I got home yesterday to see 2 letters from my bank. I open them up and it was over draft notices. I see the 300 bucks they took out. I instantly got irate. I called them up, was told that the rep. needed to call someone and verify. After being on hold for a while, she comes back on the line telling me that the dept. she needs to call is closed and to call back tomorrow.

I call back today, go through my spill, being calmed down and more polite now. She says the same thing, ok sir, hold on just one moment, i need to call a dept. I hold and hold and hold and hold. She comes back on saying that they will call me back. I told her, well the best number to reach me at is my Cell. She says that they have to call my home phone, gay, but whatever. Im pretty pissed off about this whole ordeal. They WILL refund the 300 back into my account plus overdraft charges….. This is just some straight up bull shit. I just thought my cable company was bad, boy was i wrong…… I will try to remember to update this as things progress.

]]> By: Christopher http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/comment-page-1/#comment-113493 Christopher Fri, 30 Nov 2007 02:57:10 +0000 http://www.fivecentnickel.com/2006/10/10/dish-network-customer-service-salvation-for-real-this-time/#comment-113493 I would like to say that I have been a long time customer of Dish, and have always been reasonably content with the quality of your product. So much so that I signed up two years ago when relocating to another state, and had recommended the service to multiple friends and family memebers. My neighbor has Dish Network based on my recommendation. Recently I upgraded to the HD-DVR package, and NHL Package, and have had a less than excellent experience. All in all it was close to 300 dollars after rebates for the upgrade as well as agreement to an 18 month extention. 1. My location requires two satalittle dishes, however, my home owners association does not allow two, and I have been asked to remove the additional dish. I was not aware of the two dish requirement, nor made aware this would be a possibility. 2. Without the 2nd dish I cannot get HD programming. The entire reason behind my upgrade to HD, and the new DVR unit. Since I am unable to have HD, I called to request I be rolled back to my old package. I found out I cannot rollback, cannot get a refund on the NHL upgrade, and will have to pay for the HD-DVR. Obviously I don’t want pay 300 dollars for a service I cant take advantage of. After almost an hour I just spoke to the executive escalation team, was rudely informed I have no options, and will be forced bear the above costs. A one sided resolution resulting in a poor client experience. My next option is to cancel my service with Dish Network, and take this to my legal provider for assistance/direction. Holding your clients soley responsabile for the sublties of satallites, and their orbits on the horizon with no middle ground, is unreasonable. Certainly not how I would expect Dish Network to treat a customer of nearly 5 years. I plan on taking every opportunity I can to share my negative experience across every medium availble to me unless a comprimise can be reached. I would like to say that I have been a long time customer of Dish, and have always been reasonably content with the quality of your product. So much so that I signed up two years ago when relocating to another state, and had recommended the service to multiple friends and family memebers. My neighbor has Dish Network based on my recommendation.

Recently I upgraded to the HD-DVR package, and NHL Package, and have had a less than excellent experience. All in all it was close to 300 dollars after rebates for the upgrade as well as agreement to an 18 month extention.

1. My location requires two satalittle dishes, however, my home owners association does not allow two, and I have been asked to remove the additional dish. I was not aware of the two dish requirement, nor made aware this would be a possibility.
2. Without the 2nd dish I cannot get HD programming. The entire reason behind my upgrade to HD, and the new DVR unit.

Since I am unable to have HD, I called to request I be rolled back to my old package. I found out I cannot rollback, cannot get a refund on the NHL upgrade, and will have to pay for the HD-DVR. Obviously I don’t want pay 300 dollars for a service I cant take advantage of.

After almost an hour I just spoke to the executive escalation team, was rudely informed I have no options, and will be forced bear the above costs. A one sided resolution resulting in a poor client experience.

My next option is to cancel my service with Dish Network, and take this to my legal provider for assistance/direction. Holding your clients soley responsabile for the sublties of satallites, and their orbits on the horizon with no middle ground, is unreasonable.

Certainly not how I would expect Dish Network to treat a customer of nearly 5 years.

I plan on taking every opportunity I can to share my negative experience across every medium availble to me unless a comprimise can be reached.

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