Dish Network Technical Troubles Solved

Written by nickel - One Comment

Well, yesterday went far better than I expected… The Dish Network tech showed up at 10AM, smack dab in the middle of the promised 8AM to noon window. He came into the house, ran a few diagnostics, and then decided that he needed to replace the ’switch’, which is the part of the dish assembly that is out on the end of the arm pointing back toward the dish itself. Once he swapped it out, everything worked perfectly. Before he left, the tech gave me his card and said we should call the local office directly if we have any further trouble in the next couple of weeks. And then about an hour after he left, I received a call from Dish just checking to make sure that the tech had come by and that everything was working. Given all the problems we’ve had with their shoddy customer service, this totally blew me away. In fact, if I wasn’t so sick and tired of their crap, they would’ve scored a few points in my book for following up like that. If only they had approached our entire series of interactions like that… Regardless, things are now back up and running, and will hopefuly remain that way for the forseeable future.

Published on October 19th, 2006 - One Comment
Filed under: Customer Service
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Just an FYI - the sole reason you received a follow-up call from DISH is that they had no one available to perform your service call and had to send it to their partner - an employee of a local company in your area. That employee gave you his card because they want to take your business away from dealing direct with DISH. Maybe DISH will finally get their due!

If you are interested I am on this site because I recently had my programming removed - all channels - get this - because I do not have a phone line hooked up. (Even though my account is paid in advance).
Comment by Kathy — May 31st 2007 @ 10:55 am