Comments on: Citi Dividend Platinum Select Card Conversions?

By: Tavid

Tavid — Sat, 01 Sep 2007 14:51:16 +0000

I was also recently given the “priviledge” of an upgrade to a World card. My experience however, was not positive, in that I told the customer service professional that I did not want the upgrade. Even though I HAD NOT ACTIVATED THE NEW CARD, the cold voice on the other end stated I did not have a choice. I then went up the ladder so to speak, finally getting a supervisor who stated the same.

A few weeks later, I received a notice in the mail stating my request for “downgrade” was denied. When I called and asked why, the CSR told me that because I had activated the card, I could not downgrade. I told her that I had activated the World card because I’d previously been told I had no choice.

I’m one of those people who don’t carry cash, and pay everything with one card. Yes, it’s a hefty bill, but that includes house, utilities, groceries, gas, etc., so it’s a real benefit.

After the way I was treated, I called corporate office, and sent two emails asking why this program was in the place and complaining about the way I was treated. Of course, no response.

Now, I’m going to cancel the card, because while it’s nice to receive benefits, none of us like to be treated like a number. Or ignored.

On a positive note, my AMEX platnium has been great to work with, and if you spend enough and call, they will waive the annual fees. Plus, you get to speak to people in the States. You can actually understand their CSRs! Pass it along – World card sucks.

By: nickel

nickel — Sat, 25 Aug 2007 11:54:41 +0000

Jeff, your best bet is to call them.

By: Jeff

Jeff — Sat, 25 Aug 2007 05:04:02 +0000

Hmm, this sucks for people who traveled outside the country while this “upgrade” occurred. Any ideas for travelers like me to reverse back to my trusty Dividend Platinum Select when I come back home?

By: SavingEverything

SavingEverything — Tue, 07 Aug 2007 03:25:10 +0000

Update: i dont know about all of you; but, as of today, anyone can still apply for any of citi’s cards; such as Platinum Select MC, Dividend Plat Select MC, Diamond Preferred Rewards, or others. I dont know about it being phased out?

By: John

John — Fri, 27 Jul 2007 13:12:27 +0000

I talked with a rep from Citi earlier this week. I was calling to sign up for a Citi Dividend Platinum Select, but she said they wouldn’t give me one because they are all being transfered to a Dividend World MasterCard. I think they are phasing it out.

By: Hobbit

Hobbit — Thu, 26 Jul 2007 17:08:58 +0000

Interesting for those who were automatically converted to the new Dividend World MasterCard – Citi claims they sent me a mailer but I know I did not get it, so I could not decline.

Now I can’t go back to the Platinum card since Citi says a vendor database was compromised and my card number along with thousands of others were “compromised”. News to me.

Citi says we had to change the card number and expiration due to this “compromise”. However, Mastercard is not releasing the name of this vendor as the issue is being investigated.

I have to take the new World card or shop for a new card.

Does anyone else have anything on the database compromise?

By: Mike Smullin

Mike Smullin — Sat, 21 Jul 2007 18:59:09 +0000

I received a new Citi® Dividend World MasterCard®, too.

The primary difference compared to the Citi® Platinum Select® MasterCard® is the new RFID chip a.k.a. MasterCard® PayPass®.

As of today, Citibank isn’t publishing any information about it on their website. Although, their press releases explain they are targeting technology professionals…

I declined mine.

By: a

Fri, 13 Jul 2007 15:15:20 +0000

I found out about this today – logged in online, and look at that! I have a new account. They haven’t called me since I don’t have an answering machine, and if they sent me notification in the mail I most definitelly did not read it since I receive tons of spam from them promoting all kinds of cards (in fact, I only open my statement). Unbelievable! I called them and requested that this ‘upgrade’ is reversed immediately, and they did reverse it.

I also asked for a mail address where to send a written complaint about this.

By: Hasby

Hasby — Mon, 28 May 2007 10:56:14 +0000

I have decided to opt out. Dividend World Mastercard bring little to me and I prefer to have the same credit card number in addition to having set spending limit for credit report purpose.

By: Debbie

Debbie — Sun, 27 May 2007 20:57:14 +0000

Well, one annoying thing is having to change your credit card number. Then all the places that know your old number will know only about a card that’s no longer valid.

By: tehnyit

tehnyit — Sun, 27 May 2007 12:12:33 +0000

Hi,

I had a strange encounter with my Citibank Platinum Credit Card when I tried cancel it. It wasn’t an upgrade like you got offer, or maybe it was depending on how you look at it. They basically offered me a $20K interest free loan for 9 months so that I don’t cancel it.

I post it as an article on my blog at
http://cheap-as-chips.blogspot.....onths.html

By: Accumulating Money

Accumulating Money — Sun, 27 May 2007 02:57:01 +0000

I wrote about this same thing the other day. I found some good discussion about the pros and cons on Fat Wallet, and I decided to decline the upgrade.

It was a simple 1 minute phone call, and everything will stay the same with the current card.

By: Rich Schmidt

Rich Schmidt — Sat, 26 May 2007 15:44:38 +0000

…until it expires, I’m guessing. Or do they promise to renew it for you?

By: nickel

nickel — Sat, 26 May 2007 11:27:58 +0000

Rich, good point. However, in this case opting out means keeping your card as it is, as opposed to cancelling it. That was clear from the information that they sent.

By: Rich Schmidt

Rich Schmidt — Sat, 26 May 2007 03:17:13 +0000

Be careful about “opting out.” It may mean canceling your card, not keeping your card. Check to be sure…

By: Hasby

Hasby — Sat, 26 May 2007 00:41:13 +0000

I am interested with what you will be doing too. I also received the same email and was thinking just to let it go since I don’t really want to take the effort to call them. However, now that you mentioned it, I think I will have to reconsider it.