Comments on: Dish Network, You STILL Suck

By: TommyF@DISH Network

TommyF@DISH Network — Tue, 10 Jan 2012 15:17:17 +0000

@David Steffan – I can definitely see why you would be frustrated. I would need to view the account to get more accurate information, but it sounds like the price increase was due to promotional pricing/credits expiring on the account.

Your signal being at 50% is good, but if you’re experiencing signal loss problems I can definitely try some steps to get that resolved.

We include the first/most expensive receiver free in your package price. If you only have one receiver on the account there should not be any additional fees, and we can definitely look into a credit for no service.

If you have any general questions you can post them here and I would be happy to help. If you wish to talk about the account specifically you can reach me directly at thomas.faust@dishnetwork.com.

Tommy Faust
DISH Internet Response Team

By: David Steffan

David Steffan — Thu, 22 Dec 2011 21:29:12 +0000

Bill always goes up 10.. Every few months!we are now
Over 80 month!! Started @ 30. Signal has never been over
50 % not obstructed roof mount “professionally”( wink-wink)!!
I got the special single reciever dual output and now I’m being
charged for two units!!! Dish you suck!! Unit went bad and no
satellite for two weeks NO CREDIT for lack of service “under
contract ” “sorry sir there is nothing we can do”

By: tera

tera — Sat, 23 Jul 2011 23:39:58 +0000

DISH SUCKS:
My remote “Sat” button breaks,

I call, they want to charge me WAY too much for another remote…. so for a few months, I just walk up to the receiver & push the buttons. But… Dish starts putting on this dancing blue box, that won’t go away unless the “Sat” button is pushed… which is broke. So, I watched a few programs with the blue box (you must push sat button box). Finally quit watching altogether… call to cancel service… they offer me a free remote!!

So, now I’m pissed, tell them too late… They offer me everything else.. nope. They close the account & tell me I have to pay to cancel service!!! (via $15 shipping charge). I tell them to take a flying hike… We go round & round. I call back & say:

“I’ve been around the world, in all my years, I’ve NEVER paid to cancel service & I NEVER will. You want me to pay $15 bucks, no way. There better be somewhere I can drop off in the metro area, or one of your installation guys pick up, or you’ll never get your equipment back.”

He says, “there isn’t any, you signed the contract, you have to pay or we’ll add the price of the equipment to your bill, right now you have a $8 credit. It’ll be $150 for that old receiver.”

Me: “Not a chance, it’ll not only never be paid, I’m calling the better business bureau, the state attorney general & will NEVER have Dish Network in my house EVER for life… is that worth $15 to you?”

Dish: “bla bla bla bla bla”

Me: ” you could have said in fine print on the back page you’ll charge me $100,000 to cancel. I wouldn’t pay that either. The install guy who was 2 hours late to my house (hours I should bill them for), was very impatient & late for his next apt, sign here, sign right there, just sign…

DO NOT EVER GET DISHNETWORK!!!!!!!!!

By: Mazin Sami

Mazin Sami — Fri, 08 Jul 2011 05:04:28 +0000

A substandard, all the way.

By: Chuck

Chuck — Sat, 18 Jun 2011 16:15:47 +0000

Dish Network is the worst cable/satellite provider in the country. And that is saying something. Because, we had Time Warner and they are @ucking terrible! I called customer service at Dish to see about adding MLB Extra Innings after the all-star break. Guess what, no MLB Network, no MLB Extra Innings, no local channels in HD and the locals are all available too in HD. They tell me they are not. Liars! Not to mention, the NFL Sunday Ticket won’t be available in this century. I am dumping and flushing this outfit QUICK!! A turd always gets flushed. Bye bye Dish Fuckwork!!

By: Jody

Jody — Fri, 03 Jun 2011 12:45:53 +0000

Here is today’s email to Dish Network. Oh and by the way, they never responded to the first email, so I do realize that writing is a waste of time. However, these letters will be sent to the BBB and Newspaper. I guarantee it!!!!

I just want to thank you in a sarcastic way for your lack of response to my last email. Your company is really something else. In other words, you never responded.

Two days ago I spoke with Bethany in your “Loyalty” Department. What a joke of a name, Loyalty; I told her we never received a smart card for one of our boxes (it’s a box we never use, but recently wanted to use); she wanted $50.00 for it. I told her we never received it to begin with, and she said basically that we did. I told her we were going to quit Dish when our contract was up, and I hope the $50.00 charge was worth it to her. She didn’t care because she is not Mr. Dish…she is not an owner, and she just doesn’t give a shit to be quite honest. Can you tell I’m angry? So I told her to just disconnect that box, as we never use it anyway, and I’m not paying $50.00 for a card that was supposed to be free. She said, okay. Once again, why should she care? She is not the owner of the company. She does not care if you don’t make money off of us any longer. My $1,200.00 per year doesn’t mean anything to her.

Nevertheless, the next day, after she disconnected that box, our two DVR’s are acting up. In the 300 channels (HBO), you arrow up to 302 and 305, and sometimes the other 300 channels, and we receive a Blue Screen that reads, Complete Signal Failure, then it changes to Partial Signal Failure. Once it is on Partial Signal Failure, I can arrow up again…Bethany screwed something up. And after talking to Omar in the Dominican Republic, he took me through all the possible steps to correct this, but it was not corrected. I hate to say that the first guy I talked to, before Omar, tried to tell me that the 300 channels were not part of my package. Even though I told him that I have had Dish for 8 years, and I certainly know my channels!!!! Then he said, “Oh I didn’t know these were HBO channels. You should have told me that.” Like I am the technician that knows the correct lingo to use. I also told him that before I called, I already unplugged the Box and restarted it. He would not let me move on, unless I did it again. I refused. Repeating history is ridiculous. I absolutely hate your company, and I think your customer service sucks. I am not mad at Omar. I honestly think he did everything in his power to fix the box, but it was out of his control. The first guy, however, I just wanted to strangle. I get so aggravated when I speak to your company!!! AT&T U-Verse, here we come!!!!!

By: Jody

Jody — Wed, 01 Jun 2011 02:14:04 +0000

Here is my most recent letter to feedback for Dish Network. Do you think they would respond? Not a chance. No one gives a crap. The problem is that there is no Mr. Dish Network who cares about customer service. Anyway, here’s a copy of the letter sent:

To Whom It May Concern,
I almost feel that writing this letter may be a waste of time because I have been very disappointed in your customer service as of late. We have been Dish Customers for approximately 7 or 8 years, and I have experienced several problems over those years that it is now to the point where when I have to call Dish for help, I actually immediately become annoyed and upset. This is because I know I will be on the phone forever, and most likely, the first person I speak with will not be able to answer my question. In the meantime, I am missing the television show I am trying to watch, and my night is basically ruined. However, I would like to address my 2 most recent experiences.

A friend of mine told me that I probably have what she called, “On Demand”. I told her that I did not think so because I have Dish. She said that her parents have Dish, and she watches a lot of movies at their house. Therefore I called Dish. The first time I called, customer service said, “All you need is a phone jack.” Then about one week later, as I was looking through the menus, I noticed it said something about Broadband. So I called again, and I specifically asked, “In order to get your version of on demand, are you sure that all I need is a phone jack?” I again was told yes, that is all I need. I was also told that I would be able to see anything on Dish at any time. So $143.00 later, we had a phone jack installed. I then tried to utilize the feature, and it again said something about needing Broadband.

I called Dish again, and I spoke to one person, who of course had no clue what I meant, so they sent me to someone else. This lady sounded knowledgeable, but she was not. She said, “The phone jack is for movie rentals. She went on to say that movie rentals is your version of On Demand. You need an ethernet cord and attach it to your router.” She also went on to say that I had to go online and download the movies I want to my router. This was getting so ridiculous. I asked to speak to a supervisor. Originally, she came back on the line and told me that the supervisor said to email this address. I said, “No, I want to speak to him.” After another long wait, I finally spoke to him, and I number one, complained that I just spent $143.00 on a phone jack I don’t need. And number two, after I asked many questions, I finally asked about a wireless adapter…if that exists, and he said yes, so I ordered one. Now here is my point, four customer service representatives did not tell me about the wireless router, and your supervisor did not suggest it himself either. Rather, I spent $143.00 on a jack I don’t need. This is absolutely ridiculous.

Finally, I was exploring this new feature with the wireless adapter, and I thought, I will download the movie Afterlife. So I did. The message read something like, This movie will be ready to view in 8 hours. So the next day I came home and turned on Dancing with the Stars, and a message popped up, Your movie is ready to watch, Watch Now or Watch Later. I chose Watch Later. The message went away, and in about 30 seconds, it popped up again. This kept happening. At one point I chose Watch Now, and the screen just turned black, and then the message came on again. Not only am I now missing my television shows, I am dialing Dish, knowing this will be another long call. After going through the automated part and waiting for the customer service person, I get someone who truly did not listen to what I said. I told him that I downloaded a movie through my wireless adapter, and this is what is happening. He kept trying to trouble shoot the DVR box. At one point the representative said that the movie I downloaded was probably corrupt. Corrupt? You let us download corrupt movies? Crazy. Finally, after a really long time, he said, oh this is a wireless problem, I will have to give you to our wireless department. I said to him…You know, I told you when I first called that this was through the wireless adapter. Oh I’m sorry, etc… is what I heard, and he tries to connect me to wireless, who isn’t answering, of course. The wait time with your company is ridiculous. So finally I hung up and pulled the adapter out of the DVR and then enjoyed the rest of my night.

My point here is that you really need to better train your customer service. I think it’s crazy that the first person can never really help you, and you have to waste a ton of time talking to them before you get a person who may know what’s going on. Another thing I absolutely hate is this. For example, I will say to the customer service person, “When I press Watch Movie, my screen turns black.” And they say, after about 30 seconds, “So are you saying that when you press watch movie your screen turns black?” I get so annoyed by this!!!! You may train them to repeat what we say to make sure they understand, but for every sentence!!! I hate it. It’s nerve racking. I finally started answering, “That’s what I just said.”

I’m sure you can tell by my letter that I am completely annoyed. I also picture getting a response from you which only addresses the wireless problem, and there won’t be one word about your customer service issue, and all the time and money I have wasted. Right now, I have a phone jack I don’t need and a wireless adapter with a corrupt movie that flashes messages while trying to watch television. It’s a joke. I will wait until a time where I don’t mind being on the phone with Dish for one hour or more to correct this problem, hopefully with the first person to whom I speak.

By: Jason

Jason — Sun, 29 May 2011 00:23:09 +0000

Dish Network STILL still sucks, as of 5/28/2011. Picture is mediocre, satellite box is slow and sluggish, DVR features suck, customer service is abysmal. Get DirecTV, a good antenna, or even Comcast. Set your money on fire rather than give it to DN.

By: exdishadvancedtech

exdishadvancedtech — Mon, 23 May 2011 21:17:13 +0000

dishnetwork sucks because it doesn’t care about people. I worked for them for 5 years and i can tell you customers are looked upon as stupid. Agents frequently place you on mute and curse you as i did also.Charlie Eargen is a hitler of a ceo , employees miss 5 days a year even with a doctor note they are fired 1 min late of break can get you fired. i quit btw didn’t get fired, I also droped dishnetwork service and have direct tv now . I can say i like dish’s dvr’s better than direct but all in all direct tv is better price as well as service however it’s buyer beware folks research talk to people talk it over call multiple time see if you get the same offer then make a decision good luck !

By: jeff

jeff — Tue, 15 Feb 2011 02:24:58 +0000

nope the down side is Dish service sucks always has and will continue to do so

the service is substandard period

By: uncommon sense

uncommon sense — Mon, 14 Feb 2011 22:25:54 +0000

Prices increased by $5 for core programming, americas top 120-americas top 250 +everything packages. dish Network is not the only provider increasing prices. This happens every year. Remember that sports channel or local channel you lost for a month or so? but finally got back? That costs money to keep broadcasting rights. Money that the channel providers demand. Contract negotiations happen all year long. Most go off without a hitch but when theres a problem with a contract renewal for broadcasting rights, all customer feel the impact. Unfortunately one cannot choose which channels specifically you want anymore. Channel providers tell your cable/sat company which package they want their channel in depending on the price of the channel. Example: Disney owns the disney channels but they also own espn.

The most important questions to ask when signing up for any kind of service:
1. How long is the commitment if there is one?
2. What is the pro-rated cancellation fee?
3. What will my price be for the 2nd year of service?
(Most companies like Dish Network offer a promo price only for first year for basic services with no dvr fees) Obviously the more features you add to a car the more expensive your monthly lease payment is, same thing applies to your cable or satellite company.
Dish Network fees:
1st receiver no matter what kind and how many tv’s it controls is covered at no cost.
additional rcvr fees: if it controls 1 TV with no dvr=$7
If it controls 1 TV with dvr=$10
If it controls 2 TV with NO dvr=$14
If it controls 2 TV WITH dvr=$17
one DVR service fee of $6 if you have any type of DVR in your home is added extra.

Keep in mind other service providers like time warner charge you per rcvr you have in each room with a dvr fee for each one of those rcvrs. My Time-Warner bill reached almost $150/month and $70 of it in equipment fees. Do your research before you buy. Find the channel package that suits you best.

The major downside to satellite service is that you lose signal with incliment weather and cable lines can always be cut accidentally. That just might force you to spend some family time with your kids, do some laundry, or look for a second job to help pay that huge entertainment bill.

By: Kirstie Filosa

Kirstie Filosa — Mon, 24 Jan 2011 16:49:15 +0000

Jeff,

I would like to Thank you for posting your response, I’m glad you did because, I am more then happy to help the thousands of others you have mentioned as well- that’s what I am here for! It concerns me to see all of the concerns & complaints posted on this blog. Therefore my post is to each & every one of the posts, if you would like or need my assistance; please feel free to contact me directly at any time! My e-mail is the same as previously posted- Kirstie.Filosa@Dishnetwork.com. Look forward to hearing from you! -Kirstie

By: jeff

jeff — Fri, 21 Jan 2011 01:23:48 +0000

look another troll
“review your account”
what about the thousands of others????

By: Kirstie Filosa

Kirstie Filosa — Thu, 20 Jan 2011 21:17:39 +0000

Hi Michelle!

My name is Kirstie Filosa and I work for DISH Network in the Executive Office. I happened to run across this blog and read your post and I am very sorry to hear you have cancelled your service. Please let me know if you would like me to review your account and see if there is anything I can do to help you and/or correct the situation. Feel free to contact me directly @ Kirstie.Filosa@Dishnetwork.com. -Take care -Kirstie

By: Michelle

Michelle — Wed, 12 Jan 2011 19:39:43 +0000

We are now Dish Network free as well! They are liars and have HORRIBLE customer service. I have lodged a complaint to the BBB about them before. They change their tune when you do that.

I wish Demon would come back on here though. I cannot believe someone who has such crappy grammer and spelling would even think about correcting others.

Demon it’s receivers and supervisors. I cannot believe you don’t still work there. I could have sworn I talked to you last week. Guess you are not the only idiot they employ.

By: jeff

jeff — Tue, 28 Dec 2010 06:00:29 +0000

my comcast box took a sheit they had a guy out the next day to replace it cost me nothing
99 bucks a month buys me 2 tv’s with everything but premium channels a VOIP phone I can call anywhere in the world on and 5 meg ISP service I can use Tunnel 1 and 2 protocall to work from home on and no contract

what did I get from dish?
89 a month bought me 2 tv’s with minimal service and zero customer service
dish you still suck

By: jeff

jeff — Sun, 14 Nov 2010 08:31:57 +0000

bye bye dish
you scum bags

By: FIOSman

FIOSman — Sat, 13 Nov 2010 17:51:39 +0000

when I signed up, they told me I had to buy my receiver for $300. THey said that it was mine and if I left I could sell it. Well when they started screwing my on channels(and no credit) I left. Now they want the receiver back that I paid $300. When I told them I bought it, they gave me some spiel about how their receivers are expensive, blah blah. When I asked about the $300, they blamed it on the “agent” who took my order and that the agent wasn’t official DISH network. After I tried to explain to the idiot about how an agent IS dish, he got flustered and continued to read his prepared statement. Not only do I have to return the box, but also climb on the roof to give them back some part of the dish PLUS I have to pay to send it back. Then the guy has the balls to ask me to consider coming back. WHat a bunch of f’ing idiots. I will go back to cable before I consider these gypsys, tramps and thieves. Buyer beware of these morons

By: jeff

jeff — Thu, 21 Oct 2010 04:15:25 +0000

dish does suck I mean they really really suck they lie over charge change dates so they can charge you nick your bank account for 10 dollar fees after you cancel
it’s all bullshit
and there is no recourse at all

I’m glad they are gone I hope I never here from them again

cable is better cheaper better service less equipment no maintance
DISH is all untrained kids with a power trip in full throtle
DISH installers are stupid retarded bums that not only smell but bring their 12 year old kids to job sites
Blue yonder the ISP for DISH promises 1 meg but only delivers 342k up and 128k down costs 200 bucks to install and only works when the satelite is in the right spot
never ever use these guys they are clowns

By: Don

Don — Thu, 29 Jul 2010 04:32:36 +0000

COPY OF EMAIL MESSAGE THAT I SENT TO DISH NETWORK TODAY:
I just wanted to say thank you for persuading me to save > 50% on my monthly satellite TV bill. I’ve been a loyal DISH Network subscriber for over 6 years, and recently my no frills monthly service cost exceeded $150.
I phoned your “customer care” to plead for a competitive rate. I was told “That’s just for new customers. We can’t offer you any of those discounts”. Well guess what? DirecTV can! They juiced me up for about $75 per month for even more channels, including Showtime. Best move I’ve ever made. Interesting thing is, without your price increase this month, I would have never known how sweet it can be on the bright side. Thank you again, and it’s been really nice knowing you.

By: Holly W

Holly W — Tue, 27 Jul 2010 07:41:44 +0000

Yes, DishNetwork sucks in every way. Customer Service is a total joke, every time I have had to call, fist I got someone in an Indian country that tried to tell me his name was Bob or Bill or some outrageous lie, then tried to make me feel that my lack of service was somehow my fault. Then, miraculously, my service was restored. Stupid American Me. Now, it just conks out at whatever time and usually in the middle of a program, and the transponder takes a half hour to reset. My bill has doubled in the last 6 mo. despite a contract for billing for the next 2 yrs. If I am late on payment by 2-3 days my service is disconnected, with no regard to my online payment date. On the whole, I would rather slit my wrists than do business with this company ever again in this lifetime. Which I suspect is what the Indian bastards want in the long run anyway. Not gonna happen, when my 2 year contract is up and they can’t charge me a disconnect fee, I am so gone. I loved DirecTV and actual American people gave customer service. BTW, your name isn’t Bill or Bob or even Mary, it’s some sort of ethnic moniker that I can neither pronounce correctly or spell, but DishNetwork is easy to remember and will be totally forgotten soon.

By: heather

heather — Mon, 19 Jul 2010 21:21:11 +0000

I miss Direct! Had them for years and then switched because we thought it would be cheaper but it is not worth it! Service calls are only free the first month and then its $19 per visit and thats WITH the insurance. I started threatening to cancel their sevice with my calls to technical support if they resulted in a visit (surprise: they always do) and now manage to get some one out here for free. This happens about once a month or everytime the wind blows, which ever comes first. Their technical support is RIDICULOUS because you wait on hold forever, talk to a person whose genius solution is unpulg the unit (gee, didn’t think of that!) and when it doesn’t work they send you to ADVANCED support who walk you through the same thing and then through their menus to try to reset the satelite. Beware! I’ve never had success with this. I CAN’T WAIT until my contract is over so i can go back to direcTV. And if we get to keep any of the equipment i will smash it and throw it in the river.

By: michae schreiberl

michae schreiberl — Wed, 07 Jul 2010 03:43:32 +0000

yea, dish network sucks,im done!!!they coinspire nto chjarge your credit card & ri[p you off!!! dso not sign up with dish,what a bunch of fucking crooks!!!!!

By: Sandra Abbott

Sandra Abbott — Wed, 09 Jun 2010 22:31:24 +0000

Please report any and all problems with dishnetwork to the FCC and your state BBB. Dish Network will be fined for their incompetence.

By: Rob

Rob — Wed, 19 May 2010 17:27:12 +0000

Went with dish about 5 months ago…………Big mistake. Have paid the bill faithfully every month, yet they continue to try to force auto pay on us. They play games like sending the bill two or three days before it’s due, then threaten to cancel our service if they don’t get in in 48 hours. Auto pay isn’t mandatory, but we are threatened every month because we don’t use it.
Don’t even get me started on the used crap dual recievers they give you that are supposed to be ’state of the art’. Were on our second one, and I’d advise anyone fool enough to go with these clowns to pay the $6 bucks a month insurance policy for service calls.
When our two year contract is up (or sooner, if they tick me off much longer) tehy are GONE.

By: Nathan Buerer

Nathan Buerer — Thu, 01 Apr 2010 04:42:55 +0000

I have been a loyal customer for 8 1/2 years and had fair service. Recently my receiver went on the blink and I spent 4 1/2 hours on the phone with Dish Network tec service without fixing anything. They sent out a new receiver and I spent another 2 hours trying to get my number 2 remote to work to no avail. They wanted to charge me 9 plus dollars plus shipping cost for a new remote. I refused to pay and they sent one free. I spent another 2 1/2 hours with tec service trying to get the new number 2 remote to work to no avail. They then suggested that I pay $95.00 per hour for a technician to come to my house and fix it. I told them I would pay the $95.00 per hours if they would pay me $95.00 per every hours the technician was here and I have dicked around with their tec service away from my work. They got nasty and I told them to cancel my service. Would you believe, my TV went blank in less than 2 minutes. That is the way Dish Network treats its customers. We are just numbers to them.
NB

By: Marco

Marco — Mon, 29 Mar 2010 15:31:28 +0000

Dish Network Sucks !!!!!
I’ve worked for their telephone customer service for 13 months in the Colorado/Thornton call center – and the entire place is run by a bunch of scumbag punk kids. It’s no wonder there are so many complaints against DISH considering the brainwashed stupid idiots they have working for them. What a waste of my time my service to them was. I’ll be sure to help spread the word about their lousy retailers too. DISH supports misinfomation campaignes (only $19.99/mo for service when locals cost an additional $5/mo. – real cost of $24.99 but new customers don’t know that when they sign up. – Retailers also do not disclose the extra receiver fees and DVR fees !!!)

DISH network sucks and all my coworkers I had to complain about suck too. They can all go to hell !

By: dale

dale — Sat, 06 Mar 2010 21:08:33 +0000

I cant wait until I am out of this contract.. When I am – I will NEVER use a Satellite Service again… NO more Contracts.

I have 7 channels that I watch.. we have China TV, Korean Network, CD Music channels.. I dont want to watch foreign TV.. If I wanted to listen to Music I would turn on my radio.. I thought it would be a good deal.. NOPE!

By: Demon

Demon — Wed, 27 Jan 2010 02:33:59 +0000

sounds great larry… first off its ad not add. unless you were talking to your friend about subtracting dish from his life. your call… any ways. its the same fees you see everywhere else. i can help if you don’t understand something. I no longer work for dish network, but i do know about future price changes that will be forced to all customers nation wide. packagaes will stay the same but prices for recivers will go up. basic rcvr 7 dollars any thing higher its 7-21 dollars per rcvr now. i did not like the way that was changing so i got out. i was against it but was only told to ohio about prices.

By: larry

larry — Sat, 16 Jan 2010 06:39:32 +0000

Demon, you still suck too!
In talking a freind of mine out of getting Dish, we
looked for the fine print in the add he had, could barely make it out with a 10X magnifier, more like micro print. He changed his mind after he could read it.

By: Demon

Demon — Thu, 24 Dec 2009 01:42:41 +0000

Demon again. I see that you guys still don’t read the fine print. The 19.99 promo. no locals and no extra features such as dvr or the 3rd or 4th room. If you just have a regular hd rcvr for 2 rooms. guess what you get the promo. you want locals its an additional 5 dollar fee. read inbetween the lines. I researched bliss, and its exactly like i ment it. I was born in the United States. Born and raised. Born in Kansas and raised in Texas. I live in the southern area.

By: Patrick

Patrick — Mon, 07 Dec 2009 22:41:28 +0000

I worked for the West Corp. They are subcontracted by Dish. 2 weeks of training and you hit the phones in the billing department. If you are luck you will not be connected to an agent in Makati, if you are lucky you will not be connected to an agent in U.S. If you owe anything be expected to be asked no less than 3 times if you are able to pay the full amount you owe. Even after you answered the first 2 you are to be asked again.

By: dlars

dlars — Thu, 03 Dec 2009 02:31:17 +0000

As long as we are venting… DishNetwork is still up to there same old tricks… You will not receive the $19.99 — 120 channel package that the flyers advertise.. In stead, you will be billed for the entire cost and credited over a 12 month period.. MADDOFF maybe..

By: larry

larry — Wed, 25 Nov 2009 07:34:09 +0000

Demon, yup we can tell you work for Dish Net you moron, look up bliss in the dictionary you idiot, no one in this forum is bliss, maybe after they switch to Directv or cable. Dish Net is nothing but lies and greed, I know Dish Net dealers who whish they never got involved, so what does that tell you! So whats your job at Dish Net anyhow? As far as people not wanting to hear what you have to say, yup, I bet a few people would like to know where you live, er what country are you from anyway?

By: spddemon01

spddemon01 — Sat, 24 Oct 2009 01:48:58 +0000

my name is demon, i am a dish network employee. i know you guys most likely don’t want to read what i have to write but you guys are being bliss. sure we have a promotion of 19.99. its classic bronze 100 no locals no dvr just a 2 room set up. if you read the fine print it tells you charges but you never want to read them. you see being print but fail to relize the truth. if you get a ppv at 5 am. doesn’t mean it was ordered at that time. it just means that it was an all day even that started at 5am and last all day till next 5 am. if you have installation probelms. call imediatelly and explain. if front line rep doesn’t do anything ask to speak to supervior. if superviosor doesn’t work out than say thank you hang up and call again. when asked by the “robot” ivr. say cancellation it would transfer you to loyalty department and they will help you through out the whole way and about being charged over 600 dollars cause its a rip off. bull!!! you signed a contract that allows up to charge any card on file for early termination or unreturned equipment. your daughter didn’t follow protocall. we also offer sending pre paid shipping labels to your email if boxes don’t show. you have all accessories. to let all you bliss people know. to cancell dish servivces its maximum 360 dollar plus current bill which is nothing over 500 dollars and thats with the everything pack. 360 fee for termination of a 24 month contract. if you have services for “years” your cancellation fee shouldn’t even be near 300 dollars unless you failed to return equipment in the 30 day gate way. you have more questions about why this or why that about dish. feel free to email me. its rag380@yahoo.com. i can tell you things you wish you could understand rather than being bliss. your choice!!!

By: dlars

dlars — Fri, 23 Oct 2009 02:17:38 +0000

Dish Network advertised a $19.99 package for 100 plus channels… believe me this is bait and which at its best…. You sign up for one price… with a programming discount…. but… they nickel and dime you for receiver rental…. must have a cable or home phone… available… get real….

By: brian

brian — Fri, 23 Oct 2009 00:46:51 +0000

Dish Network is so bad, when I called in to order it, the Customer Service Rep told me i would get Cinemax for a $.01 an i call an they tell me i have to use a card to pay my bill this sucks

By: swangner

swangner — Tue, 29 Sep 2009 01:31:28 +0000

Lord help us! We just got dish network a couple of weeks ago, and I’m SO not looking forward to having to deal with them. My husband has already had to sit on “eternal hold” to ask CS a question. $600 to have the service disconnected?? I’m thinking I need to research to see what my husband signed us up for!

By: Jkesten

Jkesten — Mon, 27 Jul 2009 01:12:25 +0000

DISH NETWORK SUCKS!!! They are my only option since moving to my new apt. I was a loyal Direct TV customer for years and will switch back as soon as I can. I have had this crapola service for a month now and my HD DVR box craps out after maybe 10 mins of a signal every time I go to watch TV. The tech said that the problem was due to the box being in a cabinet and it was over heating. I moved the box to the top a a bar stool and the problem still persists. Thanks for the great help geniuses as I have yet to watch TV for more than 10 mins at a time. Verizon FIOS will be available on Aug 31. Can’t wait to throw the box a the Tech on Sept 1.

By: fconnerley

fconnerley — Sat, 18 Jul 2009 14:11:26 +0000

I HAD DISH LONGER THEN I SHOULD HAVE THEY SCREWED ME OVER ON EVERY TURN THE FINAL STRAW WAS WHEN?? YOU CANT CALL IT CUST SERVICE IT SHOULD BE CUST DIS SERVICE !! I CALLED CUST DIS SERVICE AND THE WHAT EVER IT WAS ON THE OTHER END OF THE LINE COULD NOT SPEEK ANYTHING UNDERSTANDABLE AND THE PART I COULD UNDERSTAND SAID SHUT UP LET ME TALK I TOLD IT THAT SHE COULD NOT TALK ANYTHING UNDERSTANDABLE IF THEY ARE GOING TO USE FORIGN COUNTRIES THEN THEY SHOULD LEAVE THIS COUNTRY !!! I THOUGHT CUST DIS SERVICE WAS FOR OUR HELP ????? BIG MISTAKE .

By: Furious w Dish Network right now

Furious w Dish Network right now — Sat, 11 Jul 2009 18:30:11 +0000

I just had the exact same thing happen to me! Our system pre-ordered pay per view sporting event (not scheduled to air for 6 days)…..for $29,95!!…AT 5:00 AM while everyone at our house was asleep!!!!

I was told ppv cannot be cancelled or refunded. I am telling you that no one in our home was awake at 5am to order this!

I know Nickel’s post is a few years old. But I just found it while searching for info on Dish Networks ppv cancelation policy.

By: Lynda

Lynda — Fri, 15 May 2009 04:12:15 +0000

I am a new customer to DishNetwork and I am having a problem registering/creating an account online. I spoke to Customer Service online and they can’t help me. I was previously with a cable company and when I called to cancel cable service they told me they would pay $200.00 of the $300.00 that I would be charged if I cancel before my 24 month contract.

By: portia

portia — Mon, 04 May 2009 22:56:10 +0000

I SWITCHED FROM DIRECT TV AND ORDERED THE BUNDLE THROUGH AT&T(TELEPHONE,INTERNET,DISH NETWORK,THE BIGGEST MISTAKE OF MY LIFE///WHAT EVER PRICE THEY QUOTE YOU WHEN ORDERING NEVER HAPPENS. THE PRICE IS ALWAYS HIGHER THAN WHAT WAS QUOTED ..I HOPE DISH SATTELITE GOES BANKRUPT AND I CANT BELIEVE ATT PARTNERED WITH SUCH FRAUDULENT PEOPLE,YOU TALK TO 10 PEOPLE IN ONE DAY AND EACH ONE TELLS A DIFFERENT LIE/// DISH PRE-BILLED ME FOR THE FREE HBO/STARZ PACKAGE AND WANT DEDUCT IT OFF MY BILL,EVEN WHEN I CANCELLED IT.GODS GONNA GET YOU///I’LL READ ABOUT YOU ON THE LIST OF COMPANIES THAT WENT UNDER.REMEMBER WHAT GOES AROUND COME AROUND///

By: scott

scott — Thu, 30 Apr 2009 18:34:13 +0000

After many days of negotiating with Dish network sales people, we settled on 72.00 a month. (I asked what the monthly would be after all incentives, packages etc.were over). I do not have a land line phone. (supposedley an extra $5.00 a month). No problem they said, we will waive that charge, still $72.00 a month. My last bill was $99.13. I called and they said this is what I had agreed on. Baloney. They will do anything to get you to agree to their service.
I have cancelled my service and now have to deal with the cancellation fee, I will fight this the best I can. My advice: forget Dish Network. They are dishonest, and the only thing they give a damn about is your money in their coffers.

By: Joe Dirt

Joe Dirt — Fri, 17 Apr 2009 04:14:04 +0000

Dish Network is so bad, when I called in to order it, the Customer Service Rep told me I was better off going with Direct TV. And he was right. Since I’ve had Direct TV my picture has been great, my bills have been manageable and ontime, and the customer service is always so friendly to me. I think it’s time to start giving credit where credit is due. Just one happy customer willing to say so. Two cheers for Direct TV.

By: Josh

Josh — Fri, 20 Mar 2009 19:51:22 +0000

I had a similar issue with a PPV “Event” ($49.99 WWE grabage) Talked to 2operators (one hung up on me) and 3 different managers all gave the same answer. Then I called back and talked to Tech Suppport and he adjusted it off the bill like nothing. Dont deal with cust service, talk to Tech Support he did it like it was nothing.

By: sharonlcowan

sharonlcowan — Mon, 23 Feb 2009 03:35:23 +0000

Don’t Do It!!!!!!!!!!!! DO NOT GET DISH NETWORK!!! I can’t believe that anyone can get away with what they are doing! I had been happy for years with just an antenna and a couple of channels, then seeing one of their flyers for the cheap package deal that would include phone, internet and dish, and needing internet, it sounded like a great deal. The guy was just swell on the phone when we called. He promised us free upgrades for 3 mo. and so on and so forth and the guy was suppose to come hook it up the folowing saturday, stayed home all day, no one came and no one called, called them, set it up again, wait another week, no one called, no one came, did this FIVE times, took SIX WEEKS to get the service, if you could call it that. All that ever happened is some fool came and hooked the dish up to the side of the house, down quite low where it was in danger of being hit by the neighbor’s car. That was it. No one ever came to hook up the phone line. Then their were problems with the inter-net service. They promised to send technicians who never came. I have a metal roof so that I don’t have to shovel the roof in heavy snow, but wouldn’t you know, the stupid place they put the dish was situated so that when the snow slid off in a sheet, it broke the dish. That should not matter anymore as we paid the huge fee to cancel their service. Now it is like they are imbedded in my tv. I have to go to all this trouble just to get the use of my television back. I just bought another antenna!! When we got our package, we were told we would have soooooo many channels, but the largest majority of them were shopping network channels, talk about cutting a fat hog in the … they get paid by you and they get paid by advertisers, so you pay them to show you the f……advertiser’s product. Wow, paying to watch advertising???? If we were wanting to watch actual television, we were told that we would have to upgrade! MORE MONEY OF COURSE!!! It does not seem to be relevant to them whether or not you are actually receiving service, just as long as you are receiving their bill for it.

By: chuck

chuck — Sun, 01 Feb 2009 00:59:39 +0000

On the ppv subject. both dish and directv have a no ppv refund policy.

By: jose amram

jose amram — Fri, 30 Jan 2009 19:41:53 +0000

Dish network is a rip off, even worse than direct tv! i went with them in order to consolidate by tv, phone and internet bill all under one contract, also as they gave us a DVR and said we would get a free upgrade to HD receiver box when we upgraded our tv.

Now the fu__rs want $150 for the HD box as well as $10/month for the HD channels! I am very tempted to pay the penalty for discontinuing the service, for $130, and get a pair of HD rabbit ears and live with 3 channels. The wife will have to decide but I have had it with these assholes.

By: Ollie Jefferson

Ollie Jefferson — Wed, 31 Dec 2008 00:37:22 +0000

I have been a Dish Network customer for only 2 weeks and I need to tell other people about the lousy service that I have encounter with Dish Network. First of all when the salesman call and ask me about switching from Directv to Dish Network he told me that I would qualify for a lot of free upgrades and I agrees to switch because even though I had been a loyal customer at Directv they were not willing to give me any free upgrades. Since I have been with Dish Network I have called at least 6 times because of LOUSY reception they will walk me through the problem and then I lose my signal again even on bright and sunny days. I am so FRUSTRATED with their service that I called them to cancel my service. The salesman told me that I could cancel at any time if I wasn’t completely satisfied with Dish Network but keep in mind that I would have to pay $10.00 a month for every month that was remaining on my contract. Here is the CRAZY part at no time was I told about a third party that would have to be paid also. Something should be done about the deceptive ,coniving and down right fraudlent way Dish Network is doing business and getting away with it. I have a satellite system that clearly is not working but we are STUCK with it because I don’t want it but can’t afford to pay the third party $600.00 to cancel. The salesman knew when he signed me up that I should have been made aware of the third billing party he intended to mislead me by not mentioned the third party. But get this when I first called Dish Network I was told that if the salesman didn’t write it on my account the day he signed me up that and at the time she was talking to me she said that it was not on my account but when I called back to ask about where do I return their equipment then I was told that in addition to paying Dish Network $240.00 I now had to pay (I SATELLITE) a fee of $600.00 and if I decided to cancelled Dish Network . DishNetwork business practices are very deceptive.They should be held accountable to someone about the way they treat people. I am going to write whomever I have to and tell everyone I know about their misleading tactics. Have they heard that good news travel but bad news (SERVICE) travel faster.