Comments (scroll down to add your own):

1. That’s awesome! There is a little mom and pop cafe we visit about once a year on our way home from camping. They always remember us! It’s one of the reasons we keep going back. Wish there were more business like these.

   Comment by Annie J — Nov 30th 2007 @ 10:18 am

2. “More businesses like these”?

   Are you kidding? All Mom and Pop shops want to keep their customers. Make a point of shopping at local mom and pop stores and you’ll have that feeling more often.

   That restaurant went above and beyond by calling back, but people want to stay in business and customer loyalty goes a long way to long-term success.

   Comment by mapgirl — Nov 30th 2007 @ 10:27 am

3. So, did you order anything?

   BTW, your wife watches college football? That’s GREAT!!!!!!!

   Comment by FMF — Nov 30th 2007 @ 12:17 pm

4. That’s really cool. Small business can’t afford to keep their customers less than happy–and thrilled is even better. I only wish larger companies were the same, or at least cared about keeping your business at all.

   Comment by Mrs. Micah — Nov 30th 2007 @ 12:37 pm

5. @Mapgirl: True enough, but the Mom and Pop businesses are dwindling in numbers. Of course, if enough people frequented them, this wouldn’t be the case. But it is… Hence Annie’s desire for more such businesses.

   Comment by nickel — Nov 30th 2007 @ 1:12 pm

6. BTW, if they REALLY wanted to over-deliver, they would have said something like, “Sorry we were tied up and couldn’t answer the phone, can we offer you a free set of milkshakes to make it up to you?”

   Comment by FMF — Nov 30th 2007 @ 2:17 pm

7. Great that you are giving an example of GOOD customer service, but why didn’t you go all the way and tell us the name of the restaurant?

   Even if it is a small mom & pop operation and not a chain, it’s still nice to know who is doing a good job.

   Thanks

   Comment by Paul S — Nov 30th 2007 @ 4:11 pm

8. Unfortunately, service like this is going away as Americans shop at low cost stores instead of those focused on service. It is great to hear a story where you get great service.

   And kudos on your wife watching football. Nice!

   Comment by Swim Upstream to Wealth — Dec 2nd 2007 @ 12:17 pm

9. That reminds me of something that happened last week. Hubby & I were driving and a moving truck pulled a series of bad driving moves in front of us. We called the number written across the back of the truck, but got voice mail and hung up, intending to call back the next day.

   A few minutes later the phone rang and it was the moving company, calling back. We told them about the truck and there’s where the customer service ended. The guy basically brushed us off. Hey, if you *know* he drives like that, why is he still driving?

   Comment by Shevy — Dec 3rd 2007 @ 1:04 am

10. This reminds me of a pizza place my parents often go to. After I’d moved out of the house my mom told me a story about them. My folks are people of habit, so they usually called and ordered the same thing. They did this for years. Well, they decided to switch it up on night and shortly after they placed thier order the cook called them back to make sure the order was correct! The cook recognized the name, but not the order so he called to be sure the guy at the counter didn’t mix up the order with someone elses!

    Comment by Jen — Dec 4th 2007 @ 8:47 am

11. LOL – Just called Dish Network to get the recording “We cannot take service calls… but only take messages for scheduled repairs.”

    What’s that mean, they are so swamped with repairs that they just can’t take any more??????

    LOL

    Comment by GregM — Mar 30th 2009 @ 11:57 pm

12. Needless to say, I have had numerous issues with DN… Unfortunately, after I read the aforementioned complaints. I had too many issues to list and discuss on this website, but I will say I have had more luck resolving them by starting at the top. With a little web research and e-mail testing, I was able to obtain DN top executives e-mail addresses’ and verify their validity. Feel free to use them at your leisure. No need to thank me, just give them hell!!!
    http://www.dishnetwork.com/abo.....aspx#Ergen

    Carl.Vogel@dishnetwork.com -Director and Vice Chairman

    Bernie.Han@dishnetwork.com -Executive Vice President and Chief Financial Officer

    Stephen.Wood@dishnetwork.com – Executive Vice President and Chief Human Resources Officer

    Erik.Carlson@dishnetwork.com – Executive Vice President, Operations

    Michael.Kelly@dishnetwork.com – Executive Vice President, Commercial & Business Services

    Comment by Stan H — Jul 18th 2009 @ 10:15 pm

13. Dish will never change, my mother who is in a wheelchair got dish, then started having problems, she called customer service and they told her they wouldn’t send anyone over to help her until she got a ladder and climbed up on the roof and checked to see if the wires were securely attached to the dish..she told them she was in a wheelchair and could no way climb up a ladder nor on the roof…they told her it didnt matter, there was no exception…so she was stuck with a dish that didnt work, she ended up paying the fee for early termination and getting another provider, but she called them up every singe day after that for a year and cussed them out. I would not go with a company that wont stand by their product. That is my grip with alot of companies now…what ever happened to making a good product and standing behind it, why do I have to pay for “insurance” in case their product fails so that they can send someone over to fix it…where is the product guarantee…what happened to the company replacing a bad product to keep a good customer….it is sad

    Comment by Jen — Aug 13th 2009 @ 3:20 pm

14. This company is a wolf dressed in sheeps’ clothing. I requested to be put on a 1 yr contract. The sales agent told me there would be no problem being on a 1 yr contract. I then found out that was not the case and a 2 yr commitment is required. This agent was only concerned in getting the business or her commission. I’ve read many horror stories about this company and I’m glad I got out before I signed away to these devils. I feel sorry for the ones that are stuck with these thieves though, I can imagine what kind of hell they’re going through, constantly nickled and dimed for things they not know of and also having their credit cards rung up at will. Good luck to you all.

    Comment by Dan — Sep 29th 2009 @ 2:43 pm

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