Comments on: Sprint SERO Users, Check Your Bill

By: Nate

Nate — Mon, 22 Sep 2008 23:47:37 +0000

Yeah, who did you email about the rebate? I never got mine either. Also, did you send anything in or buy the phone online?

By: croat

croat — Fri, 29 Feb 2008 23:43:41 +0000

does anybody know of an employee email adress for the sero plan???thanks

By: grasshopper

grasshopper — Sat, 12 Jan 2008 23:10:09 +0000

Who did you email about the rebate (the address please)? I didn’t get mine either-sounds like a pattern- and have had no success calling. I’ve spoken to them twice and both times they transferred me to a phone tree where there is no option to speak to a live person.

By: Cheap Like Me

Cheap Like Me — Fri, 11 Jan 2008 16:31:59 +0000

Bummer! But I am not surprised. For me, my bills on the plan (that are supposed to be around $30) have been averaging $150 to $300, so it’s pretty obvious they’re overcharging me. I signed up in September and as of my most recent bill, was still being charged for data.

Word to the wise is to avoid Sprint, based on all the horror stories I’ve heard since I signed up. But it’s such a GREAT deal that it’s kind of, almost, worth it to me. Complaining to executive offices and filing an FCC complaint seem to have gotten me a customer service rep who will actually help me.

Fingers crossed that the troubles are really over.

And thanks for the mention of the rebate … I have not received mine, either.

By: nickel

nickel — Fri, 11 Jan 2008 03:07:53 +0000

Yes, there is a $25 shareware hack that allows you to do phone-as-modem without paying an extra monthly fee. It’s called “USB Modem”. In fact, I’m using it right now!

Here’s the link:

http://www.mobile-stream.com/usbmodem.html

Just don’t abuse it. If they see tons of bandwidth usage, they might look more closely at your account.

By: Trey

Trey — Fri, 11 Jan 2008 01:16:39 +0000

Im on the SERO plan as well…out of curiosity can use the 755p as a modem for your laptop without paying more?

By: Jeremy

Jeremy — Thu, 10 Jan 2008 23:28:06 +0000

Colin:
If you are out of contract, you should call Retentions and see what they can do for you. Some have said that you can get switched into the SERO plan. You might need to have a sprint email address available so make sure you have that in hand. Also if it wasnt obvious, be nice when talking to CS. They are more willing to do something for someone nice then angry.

By the way, love SERO and my Palm 755p too.

By: Colin McConnell

Colin McConnell — Thu, 10 Jan 2008 20:46:46 +0000

Now that Sprint is again letting existing customers change our plan without extending our contract, I wonder if I can change to the SERO plan? Would you be so kind as to ask this of the Sprint folk?

By: The Saving Freak

The Saving Freak — Thu, 10 Jan 2008 20:19:56 +0000

I used to work for Sprint and still have a bunch of friends in the industry. As a rule you should always read your cell phone bill. There is stuff that comes up that you just would not believe. My company is switching billing systems and my plan is not really supported any more. So now I get charged every month whenever I make a roaming call even though my plan says I have no roaming. If I hadn’t been checking my bill I would have been paying this month after month without knowing.