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How to Cancel Your MyFICO Score Watch Free Trial
Tip It!Have you signed up for the MyFICO Score Watch trial to get free access to your credit score? If so, and you now want to cancel before you get charged (you have 30 days), then read on…
From their FAQs:
Thank you for trying Score Watch Free Trial, we hope you found our product informative, helpful and of value. To cancel or convert your Free Trial, please contact myFICO Customer Care:
Email:
Click here to send an email.We will respond to your inquiry within two business days.
Phone:
1-800-319-4433
Mon-Fri 6am to 6pm Pacific Time
Sat 7am to 4pm Pacific Time
Since I had a few days to spare before the cancellation deadline and I didn’t want to deal with talking to a live CSR on the phone, I clicked the link to send them an e-mail. When you do that, you’re taken to a form where you can click a radio button for “Cancellation,” and another one for the product you are canceling (the “Score Watch Free Trial“).
You’ll then be taken to a form where they ask you to enter some personally-identifying information to complete the request. Note that they did ask for my Order #, though it wasn’t required. I went ahead and dug up my confirmation e-mail just to be safe, but you should be fine without it.
That’s it. I received confirmation that they had cancelled my trial the next morning. Very, very easy.
Published on January 26th, 2010 - 9 Comments
Filed under: Credit Cards
About the author: Nickel is the founder and editor-in-chief of this site. He's a thirty-something family man who has been writing about personal finance since 2005, and guess what? He's on Twitter!
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9 Responses to “How to Cancel Your MyFICO Score Watch Free Trial”
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January 26th, 2010 at 1:22 pm
We order a free credit report every four months (1 from each of the three credit bureas each year) through the government run annualCreditReport.com website.
You don’t get a credit score number, but at least you can verify whether the information in your report (which the number is based on) is accurate / identity theft prevention.
If you ever renew car insurance, or any other type of thing that requires them to run your credit score, normally they will tell you your score if you ask (for free). If they deny you for credit reasons, then they are required to furnish this information.
January 26th, 2010 at 4:27 pm
I did this awhile back and tried to cancel over the phone. Big mistake. They said it would be very difficult and then went on and on about the great features and if I was interested in signing up. I declined again and again, but it took 10 minutes to get my account closed without charging my credit card.
January 26th, 2010 at 8:38 pm
Be sure to check to see they don’t charge you regardless. I wouldn’t put it past them.
January 31st, 2010 at 7:20 pm
The irony, of it…
I logged on for the first time in months, and wanted to cancel before my annual subscription renews. No where is there an anniversary date, or account info that shows what card was charged originally.
Even eBay and Paypal let you see history of charges. Yet, a company that deals with your accounting records doesn’t even let you know what card is on file. Crazy.
May 11th, 2010 at 8:54 pm
How the HELL do you cancel this damn thing??? I want it done NOW!! Waiting to hear from you!!
March 23rd, 2011 at 4:47 pm
I just went online to get freescore they could not process my information. They said there was a security issue. I know what it was so I tried to start over ,it would not let me. So I called my bank and they put a stop to $3.00 they were already trying to take. There was no mention of 1.00 per report. I also put a stop on free score trying to take $19.95 a month. Problem solved. I will continue along with my banker to make sure they have no access to my account Hope this helps
March 23rd, 2011 at 4:55 pm
I was able to follow through, with cancelling freescore by calling 1800-316-8824 hope this helps
September 7th, 2011 at 1:38 am
The ten day free trial requires cancellation by email or phone. I attempted to cancel by phone on the tenth day. It was Sunday and their office was closed. The next day was Labor Day and their office was closed. I called to cancel on the next available business day and was told by the customer service representative and the three supervisors I was transferred to, that the free trial had already ended. I repeated that their office was not open on the tenth day. They said you should have called earlier or sent an email. I pointed out that their policy doesn’t say that ten days to cancel doesn’t apply to phone calls and that pretty much every business in the world allows the next business day to be the deadline for a cancellation that occurs when their office is closed. But not these guys. I asked for the name of the company president. They refused to disclose. I asked the last supervisor, Edwin, where their office was located. He said the United States. He eventually said Texas. I asked what city. He would not disclose that. Bottom line is that whatever else you find useful about them don’t get anywhere near relying on them to interpret a policy in your favor.
October 13th, 2011 at 5:53 pm
Hi David –
I had the same exact issue with the 10 day trial. I also spoke with Kerry, Donna and eventually Edwin. Did you have any recourse? It’s amazing to me that a company that is responsible for such important monitoring has such bias, unethical policies.
Worst company in America, I will be reporting them to several high profile Consumer websites.