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Disclaimer: ING direct was acquired by Capital One 360.

Details on the ING Direct/Capital One 360 Transition

Written by Nickel - 11 Comments

Details on the ING Direct/Capital One 360 Transition

Not quite six weeks ago I talked about the looming transition of ING Direct into Capital One 360. At that time, details were scarce. They did, however, promise that additional information would be forthcoming in December.

Well, earlier this week I received that info. Here’s a rundown of what I learned…

For starters, your account numbers, sign-in credentials, Saver ID, and account nicknames will remain unchanged.

But, starting in February, the website will transition to CapitalOne360.com — though I’m sure ingdirect.com will forward to this new address.

As for fees and rates, there will be none of the former and the latter will be “great”. I guess we’ll have to wait and see just how great their savings rates will end up being.

Your debit card will continue working as before, though you’ll no longer have to pay foreign transaction fees when using your card overseas.

As for deposits and withdrawals, you’ll be able to continue depositing checks electronically, and you’ll be able to make fee-free withdrawals at more than 38k Allpoint ATMs.

And that’s about it. If you have any questions or problems, they’re encouraging you to call them at 1-800-464-3473.

While I’m cautiously optimistic about the transition, it wouldn’t hurt to review Richard Barrington’s article on things to watch out for when your bank gets acquired.

Published on December 20th, 2012
Modified on August 29th, 2013 - 11 Comments
Filed under: Banking

About the author: is the founder and editor-in-chief of this site. He's a thirty-something family man who has been writing about personal finance since 2005, and guess what? He's on Twitter!

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11 Responses to “Details on the ING Direct/Capital One 360 Transition”

  1. 1
    John Says:

    I closed my INGDirect account the other day. While the transition information didn’t raise any red flags, I really want nothing to do with CapOne.

  2. 2
    subwo Says:

    I echo John. Cap One is another of the blood sucking vampire banks that are responsible for the economic misery. Moving my money to my credit union.

  3. 3
    Master Allan Says:

    The past two posts, how interesting. I just returned a few minutes ago from submitting an updated direct deposit form to my company’s payroll department. Goodbye ING Direct, loved you while you were independent. Big no Capital one. I want a zero balance in my ING account by January 1, 2013. Six figures moving to a new account (Planning on buying a home in 2013 and keeping cash liquid)

  4. 4
    Brian Says:

    I am in the process of closing my ING accounts and moving over to Ally. I don’t trust Capital One. Not that any bank is particularly trustworthy.

  5. 5
    Danielle Says:

    I started a cd ladder at ING around the same time it was announced so I’m hesitant to pull out just because of the acquisition. I always appreciated the focus on making online easy and safe. The latest of my cd openings (joint who is also joint on 2 other accounts here) required a voice phone call with the non primary, and answering of various security questions, NOT the ones I had personally set up but along the lines of the state which my in laws own property, the city in which my father owns property etc. It was all at once irritating, scary to think all the info this giant bank has at their fingertips about me and a bit comforting as someone who had a credit card number stolen and used last year… And on a totally superficial note the type of posts on the ING Facebook page have had a rough transition from encouraging saving to encouraging spending. Where else has that? The credit union I use converted to a bank a few years ago, I may as well be at Wells Fargo!!!

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