Not quite a month ago, I wrote about a poor customer service experience at the Golden Arches, and what a poor job they did in making it right. Today I’m writing about another negative experience at a different establishment and a manager that went above and beyond what was necessary to make things right.
We recently [...]

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Last night my wife stopped at a well known fast food joint to pick up dinner. I’m not naming names, but there was a red-haired, yellow-suited clown and some arches involved… I’m sure you can figure it out.
Anyway, she went through the drive through, ordered, and got our food. They almost forgot one entire meal, [...]

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This wasn’t supposed to happen to me.
You see, as a financial writer, when I cover a story about credit card fraud, it’s supposed to be in the third person — about what happened to some unfortunate victim, or about how laws help protect consumers, etc. It’s not supposed to be in the first person. I’m [...]

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Pardon the rant, but… With the recent news that AT&T is doubling their wireless activation fee from $18 to $36, I just have to ask: Why do cell phone companies charge activation/upgrade fees?
The simple answer, I guess, is “because they can.” AT&T’s excuse is that they’re just covering their costs. But why not just charge [...]

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Last fall, my wife and I went into our nearest bank branch to set up a new savings account for a trust that we’re managing. While we were there, the “Personal Banker” told us about a promo that they were running that would give us a higher than typical interest rate.
I can’t remember the details, [...]

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How’s this for awesome customer service? We were settling in late last Saturday morning to watch some college football when my wife and I decided that we wanted to get some takeout from our local burger joint. While they offer counter service and a drive-through, their motto is “We don’t serve fast food. We serve [...]

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Miracle of miracles, I got an e-mail response from Dish Network saying that they’ve credited our account for $3.99 to make up for the pay-per-view movie that we never ordered. Interestingly, shortly after I sent my response, I checked the settings on our Dish receiver. Guess what? PPV was already locked out. So… Despite what [...]

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I’ve had my share of troubles with Dish Network customer service in the past, but this just about takes the cake… This past month, our bill was a bit higher than normal. When I investigated, I discovered that we were charged $3.99 for a pay-per-view movie that we never ordered. No, $3.99 isn’t a huge [...]

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Now this is brilliant. Instead of simply using their customer’s shopping history data for marketing purposes, grocery chain Meijer has decided to put their Orwellian insights to good use… They’ve started printing product recall information on the bottoms of receipts when a customer that has previously purchased a recalled product comes through the checkstand. Now [...]

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Well, yesterday went far better than I expected… The Dish Network tech showed up at 10AM, smack dab in the middle of the promised 8AM to noon window. He came into the house, ran a few diagnostics, and then decided that he needed to replace the ’switch’, which is the part of the dish assembly [...]

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