How’s this for awesome customer service? We were settling in late last Saturday morning to watch some college football when my wife and I decided that we wanted to get some takeout from our local burger joint. While they offer counter service and a drive-through, their motto is “We don’t serve fast food. We serve [...]

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Miracle of miracles, I got an e-mail response from Dish Network saying that they’ve credited our account for $3.99 to make up for the pay-per-view movie that we never ordered. Interestingly, shortly after I sent my response, I checked the settings on our Dish receiver. Guess what? PPV was already locked out. So… Despite what [...]

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I’ve had my share of troubles with Dish Network customer service in the past, but this just about takes the cake… This past month, our bill was a bit higher than normal. When I investigated, I discovered that we were charged $3.99 for a pay-per-view movie that we never ordered. No, $3.99 isn’t a huge [...]

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Now this is brilliant. Instead of simply using their customer’s shopping history data for marketing purposes, grocery chain Meijer has decided to put their Orwellian insights to good use… They’ve started printing product recall information on the bottoms of receipts when a customer that has previously purchased a recalled product comes through the checkstand. Now [...]

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Well, yesterday went far better than I expected… The Dish Network tech showed up at 10AM, smack dab in the middle of the promised 8AM to noon window. He came into the house, ran a few diagnostics, and then decided that he needed to replace the ’switch’, which is the part of the dish assembly [...]

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For all the trouble that we’ve had with Dish Network, this is hardly surprising… Our service has been out since Sunday night. Actually, it started acting funky Sunday night and then pretty much went down on Monday. On Monday night, I called for technical service and explained to the guy that we were having problems [...]

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Before I jump in on the topic at hand, I thought I’d highlight an interesting little tidbit from a commenter who claims to be a former Dish Network employee:

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This is getting really, really old… When I last wrote about our Dish Network customer service problems, I was confident that they had been solved. But I was wrong… While we did receive the $49.99 credit for ‘free’ installation, we’re still being charged for the Home Protection plan (essentially an extended warranty on the equipment [...]

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Wow, it feels like this site is rapidly devolving into a consumer bitch fest. But here we go again… We recently ordered two sets of ash bunkbeds from SimplyBunkBeds.com (a subsidiary of NetShops, Inc.) and when they showed up, they were made out of pine. And when we checked with the manufacturer, we learned that [...]

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