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Archive for the ‘Customer Service’ Category

Calling attention to retention

Written by Jeffrey Steele - 2 Comments

This post is from staff writer Jeffrey Steele.
I’ve been a member of a local professional association for more than 20 years. The group holds monthly meetings, and the program committee comes up with a different program each month, usually featuring one or more guest speakers. Topics have included getting the most from social media, seizing [...]

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Published on July 17th, 2013
Modified on July 9th, 2013 - 2 Comments
Filed under: Customer Service, Self Employment
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Poor Service Made Right

Written by Nickel - 4 Comments

Not quite a month ago, I wrote about a poor customer service experience at the Golden Arches, and what a poor job they did in making it right. Today I’m writing about another negative experience at a different establishment and a manager that went above and beyond what was necessary to make things right.
We recently [...]

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Published on February 18th, 2013
Modified on March 2nd, 2013 - 4 Comments
Filed under: Customer Service
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Poor Service and Cutting Your Losses

Written by Nickel - 16 Comments

Last night my wife stopped at a well known fast food joint to pick up dinner. I’m not naming names, but there was a red-haired, yellow-suited clown and some arches involved… I’m sure you can figure it out.
Anyway, she went through the drive through, ordered, and got our food. They almost forgot one entire meal, [...]

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Published on January 23rd, 2013
Modified on February 4th, 2013 - 16 Comments
Filed under: Customer Service
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Credit Card Fraud: It Can Happen to You

Written by Richard Barrington - 15 Comments

This wasn’t supposed to happen to me.
You see, as a financial writer, when I cover a story about credit card fraud, it’s supposed to be in the third person — about what happened to some unfortunate victim, or about how laws help protect consumers, etc. It’s not supposed to be in the first person. I’m [...]

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Published on December 18th, 2012
Modified on January 12th, 2013 - 15 Comments
Filed under: Credit Cards, Customer Service, Identity Theft
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Why Do Cell Phone Companies Charge Activation Fees?

Written by Nickel - 27 Comments

Pardon the rant, but… With the recent news that AT&T is doubling their wireless activation fee from $18 to $36, I just have to ask: Why do cell phone companies charge activation/upgrade fees?
The simple answer, I guess, is “because they can.” AT&T’s excuse is that they’re just covering their costs. But why not just charge [...]

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Published on February 13th, 2012
Modified on February 20th, 2012 - 27 Comments
Filed under: Customer Service
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Ask Your Bank for a Better Deal

Written by Nickel - 6 Comments

Last fall, my wife and I went into our nearest bank branch to set up a new savings account for a trust that we’re managing. While we were there, the “Personal Banker” told us about a promo that they were running that would give us a higher than typical interest rate.
I can’t remember the details, [...]

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Published on March 2nd, 2010 - 6 Comments
Filed under: Banking, Customer Service
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Finally… Customer Service That Rocks

Written by Nickel - 16 Comments

How’s this for awesome customer service? We were settling in late last Saturday morning to watch some college football when my wife and I decided that we wanted to get some takeout from our local burger joint. While they offer counter service and a drive-through, their motto is “We don’t serve fast food. We serve [...]

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Published on November 30th, 2007 - 16 Comments
Filed under: Customer Service
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Dish Network Pay-Per-View Followup

Written by Nickel - 5 Comments

Miracle of miracles, I got an e-mail response from Dish Network saying that they’ve credited our account for $3.99 to make up for the pay-per-view movie that we never ordered. Interestingly, shortly after I sent my response, I checked the settings on our Dish receiver. Guess what? PPV was already locked out. So… Despite what [...]

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Published on November 23rd, 2007 - 5 Comments
Filed under: Customer Service
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Dish Network, You STILL Suck

Written by Nickel - 88 Comments

I’ve had my share of troubles with Dish Network customer service in the past, but this just about takes the cake… This past month, our bill was a bit higher than normal. When I investigated, I discovered that we were charged $3.99 for a pay-per-view movie that we never ordered. No, $3.99 isn’t a huge [...]

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Published on November 20th, 2007 - 88 Comments
Filed under: Customer Service
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Using Shopper Data to Get the Word Out About Recalls

Written by Nickel - 2 Comments

Now this is brilliant. Instead of simply using their customer’s shopping history data for marketing purposes, grocery chain Meijer has decided to put their Orwellian insights to good use… They’ve started printing product recall information on the bottoms of receipts when a customer that has previously purchased a recalled product comes through the checkstand. Now [...]

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Published on August 23rd, 2007 - 2 Comments
Filed under: Customer Service
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