About a year and a half ago, I wrote about my first experiences with Bank of America’s new ATMs. At the time, I felt that the ability to scan cash and checks was great in theory, but not so great in practice. The main problem was that the process was S-L-O-W and didn’t really offer much for the customer in return for the inconvenience.
Sure, they print an image of the checks that you deposited on your receipt, but that’s only marginally useful. What happens if I don’t want a huge paper receipt containing all those images? Or if I misplace it? If they want me to do their job and process my deposits manually, then they should offer me something in return — like online access to those check images.
About a month ago, I brought this up on Twitter and was surprised to receive a reply from @BofA_Help. After going back and forth a few times about what seems to be an obvious (and useful) feature, he promised to pass along my feedback.
Well, guess what? This past week I discovered that you can now access your check images online. I’m not sure if this was already in the works or if they actually implemented this in response to my feedback — more than likely, they were already working on it — but I’m happy either way. In fact, this new feature has already saved me a good bit of trouble…
Over the weekend, I was able to login and check the issue date on a business-related check that I received right around New Year’s. The company in question didn’t issue me a 1099-MISC, so I needed to verify the date so I’d know whether to claim it in 2008 or 2009.
I am now officially a fan of the new ATMs. Next, I’m hoping that they figure out how to let us scan in checks ourselves and deposit them from afar, a la USAA’s [email protected] feature.