Awhile back, I wrote about the fact that John Hancock automatically renewed our term life insurance policies even though the credit card that they had on file was well past its expiration date (the account was still open, but the card itself had expired). In addition to sending in letters requesting that they cancel our policies, I also decided to dispute the charges with the card issuer (Chase) on the grounds that the charge had been made against an expired card. As of yesterday, I can now say that the credit card dispute worked. We still haven’t received a response to our cancellation requests, but we both just got letters stating that our policies had been “terminated due to non-payment of the premium.” Now we have a credit balance with Chase, but we’re not out any money.
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