According to J.D. Power’s recently released “Credit Card Satisfaction Study, ” overall cardholder satisfaction fell to a three year low in 2009. Not surprisingly, (dis)satisfaction with fees and rates were a major contributor to the drop.
Interestingly, these results place credit cards at the bottom of the heap, with lower overall customer satisfaction than any other financial services sector that J.D. Power has rated. This includes insurance, banking, and investment services.
As far as individual issuers go, American Express ranked #1 for the third straight year, with Discover Card coming in a close second.