Back in mid-July I wrote about the fact that Dish Network customer service sucks. Well, here we are… Just over a month later and I’m not-so-pleased to report that their customer service still sucks. That’s right, we still haven’t received the rebate for our installation fee.
To make a long story short, we were promised free installation for signing up for 18 months of service — we just had to pay the installer $49.99 and we’d get that amount back in the form of a credit on our first bill. Surprise, surprise, our first bill showed up without the credit. After going back and forth with Dish about this, I was forced to take it up with the reseller, who (apparently) failed to forward the necessary paperwork to Dish. After numerous phone calls, as well as faxing the contract back and forth, mailing it back and forth (twice), and a whole lot of sitting around waiting, nothing has happened.
So tonight I sat down and filed an online complaint with the Better Business Bureau. To be honest, I’m still not sure if the fault in this case lies with Dish or the reseller, but I’m not willing to deal with either of them any longer. And I figure that setting a fire under the reseller is the surest way to get our money back.
By the way, I invite you to Google the following phrase: Dish Network customer service. Check out what comes up in the results just after Dish Network’s main page. 😉
For more information on moving, check out my Roadmap for a Successful Relocation.