Well, yesterday went far better than I expected… The Dish Network tech showed up at 10AM, smack dab in the middle of the promised 8AM to noon window. He came into the house, ran a few diagnostics, and then decided that he needed to replace the ‘switch’, which is the part of the dish assembly that is out on the end of the arm pointing back toward the dish itself. Once he swapped it out, everything worked perfectly. Before he left, the tech gave me his card and said we should call the local office directly if we have any further trouble in the next couple of weeks. And then about an hour after he left, I received a call from Dish just checking to make sure that the tech had come by and that everything was working. Given all the problems we’ve had with their shoddy customer service, this totally blew me away. In fact, if I wasn’t so sick and tired of their crap, they would’ve scored a few points in my book for following up like that. If only they had approached our entire series of interactions like that… Regardless, things are now back up and running, and will hopefuly remain that way for the forseeable future.
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