As alluded to in the comments of my previous post on cell phone overages, Sprint PCS took pity on us and reduced our overage charges dramatically. On top of that, I stumbled upon a quick and easy (and ongoing) 10% discount on your PCS service (more on that at the end of this post). So… How did I get Sprint to reduce our overage charges? Simple. I asked…
Here’s the text of the message that I sent to them:
Hi, my wife and I are longtime customers and just switched to a Fair and Flexible plan under a new two year contract. I am writing because last month we went over our alloted minutes for the first time ever, and racked up a bunch of overage charges (over 100 minutes cost us over $40). Had we been on an F&F plan at the time (like we just switched to), we would have paid only a fraction of this amount. It really was a one time thing, as we just bought and sold a house and moved that month. Is there any chance that you could remove or reduce these charges? Thanks for your consideration.
And here was the response…
Thank you for contacting Sprint together with Nextel. I would be glad to assist you with your concern about the additional usage charges.
For the period in question, your account was charged $50.80 for using 127 additional Anytime Minutes. As per the new service plan, your account should have been charged $10.00 as tier charges for using 77 additional Anytime Minutes (as the new service plan has 550 Anytime Minutes).
Hence, I have issued a credit of $40.80 to your account against the additional usage as you have been a loyal customer. The credit will show on the next invoice.
Please let us know if you have any further questions. Thank you.
So they essentially ended up treating that last month as if we had already switched plans — they gave us credit for the higher number of minutes, and charged us the lower rate for the overage. Nice.
Now, on to the 10% discount. While I was poking around for information on the forums over at SprintUsers.com, I ran across an interesting little tidbit. It seems that Sprint sent out a bunch of flyers this past spring offering a 10% discount in return for signing up for a two-year contract. All you have to do is call the number on the flyer (1-877-234-0091), tell them why you’re calling, give them your phone number, and agree to the new contract. Sounds easy enough, so I figured I’d give it a shot. When the CSR answered, he asked which promotion I was calling about.
“The 10% discount flyer, ” I replied. He said that he’d be happy to apply it to my account, and that all I had to do was agree to a new two year contract. As soon as he looked at my account and saw that we had renewed a couple of days earlier, he changed course and said that we didn’t actually have to do anything — he’d just go ahead and apply the discount. Score! The beauty of this discount is that it can be applied on top of corporate discounts (I already get a 20% discount through my employer).
All in all, I saved just over $40 for spending about one minute writing an e-mail, and I saved another $144 (over the course of our two year contract) for spending an additional minute or so on the phone. Not too shabby.