While we have a Netflix shipping center just 50 miles from our house, their e-mail specified that our next movie (Wild America; it’s for the kids) would be coming from a center four states away. Their excuse? The movie wasn’t in stock.
What’s strange is that, in the past, their policy has been to simply move to the next movie in your queue when something isn’t in stock. The problem here is that, instead of getting the movie overnight (as per usual), it’s going to take an extra day or two to get here. And since movies typically ship in and out of the same shipping center, it’s going to take an extra day or two to get back. The end result? Fewer rentals. Good for them and bad for us.
Oh well, this makes our decision to switch to Blockbuster Total Access even easier.
Have any of you run into similar problems?