Last night I saved $228 (plus tax) with a 10 minute phone call. How? Easy. I called our DSL provider and asked for a discount.
While poking around on their website, I noticed that they were offering their 6 Mbps DSL service (our current level) at a promo rate of $19.99/month for new customers. Given that we’ve been paying $43/month, I was annoyed. Annoyed enough that I called and asked for a better deal.
Actually, I started with their online chat, but that turned out to be a dead end. His recommendation was to call the “business office” and ask for their help. When I called the main number, I was told that the $19.99 was a promo for new customers only, but that they could transfer me to the retentions department who might be able to help.
Once I had the retentions rep on the line, I explained the situation — $19.99/month for new customers vs. our current $43/month rate, and the fact that cable companies regularly advertise similar promo rates. I then asked if there was anything they could do for us. She briefly put me on hold, and then came back with an offer…
She said that they could drop our rate to $34/month plus give us a temporary discount of $10/month for the next 12 months. Score! That works out to $24/month, a savings of $228 over the next year, not including taxes. Not quite $19.99/month, but it was apparently the best she could do.
I quickly agreed, mostly because the cable thing was a total bluff… We can’t actually get cable in our neighborhood (hence our love-hate relationship with Dish Network), though I would switch in a heartbeat if I could.
And before anyone gets self-righteous about how I handled this, please note that I didn’t actually lie. Rather, I just pointed out that cable companies regularly offer similar promos for new customers, and then I asked if they could help me out with a better deal. 😉
Looking ahead, I’ll be calling again in 12 months to ask for another discount. And even if they refuse at that point, we’ll still be ahead of the game with a $34/month rate vs. our current $43/month.
And now… I’d love to hear about your discount-requesting successes. Have you cut your cable bill? Trimmed your telephone charges? Or saved on internet service? Please share the details in the comments section.