I’ve narrowed our choice of new banks after the move down to SunTrust and Bank of America, but now I need your help. One of the critical features that I’m looking for has to do with automating our online bill payments. Ever since we signed up with our currrent bank (US Bank), we’ve been able to have their bill pay service fetch our credit card bills and pay them automatically. BUT… The auto-payments could only be for the minimum amount due. If I wanted to pay in full (which I always do), I had to manually go in and schedule the payment. Not a huge deal, but it’s been somewhat inconvenient.
As it turns out, US Bank has just upgraded their online bill pay service such that you can now choose to have it automatically pay the minimum amount due or the full outstanding balance, but we’re moving and they don’t have any local branches on the other end. So here’s my question to all of you SunTrust and/or Bank of America account holders out there…
When you login in and go to set up an automatic online bill payment, do they give you the option of setting it up to pay the bill in full every month as opposed to having it just make the minimum monthly payment? I know that some (most?) banks do allow for this, but this is a real deal breaker for me and I don’t want to be disappointed. If one bank can do it and the other can’t, then our decision has been made. Unfortunately, I haven’t been able to tell based on their online banking demos, and to be honest I trust y’all more than I trust a random customer service rep.
On the off chance that both banks can do what I want, I’d also like to hear general opinions on these banks (especially about what you don’t like about them) from current or past customers.
For more information on moving, check out my Roadmap for a Successful Relocation.