eBay sellers, listen up… Starting in May, eBay is changing their feedback policy such that sellers will no longer be able to leave negative feedback. The logic here is that they don’t want buyers to withhold negative feedback against a bad seller for fear of retaliation, even if their complaint is legitimate. According to eBay, sellers are 8x more likely to leave retaliatory feedback than are buyers.
While I can understand their reasoning, this change creates an uneven playing field, where sellers with excellent reputations can be held hostage by buyers with unreasonable expectations. Let’s say that something gets lost or delayed in the mail. In the past, the buyer was more likely to follow up with the seller and try to work things out, as they didn’t want to jump straight to negative feedback and receive the same thing in return. But now buyers are free to fly off the handle without trying to get things resolved.
On the upside, negative feedback will only figure into your percentage for 12 months, and you can get negatives from non-paying bidders removed. Just file a non-paying bidder report and, if they don’t respond within 21 days, the negative goes away. Likewise, if the buyer gets suspended, the negative goes away.