How’s this for awesome customer service? We were settling in late last Saturday morning to watch some college football when my wife and I decided that we wanted to get some takeout from our local burger joint. While they offer counter service and a drive-through, their motto is “We don’t serve fast food. We serve good food.” Thus, it takes a bit longer than a plain old fast food restaurant. Thus, I wanted to call ahead and place our order so it would be ready to pick up when we got there.
Unfortunately, they were in the midst of the lunch rush and were unable to answer the phone. Instead, I got an answering machine. This is actually understandable, as it’s a pretty small family operation and they often get swamped. Since I don’t like talking to answering machines, I hung up without leaving a message and returned to the pre-game show.
About 30 minutes later, the phone rang. I jokingly told my wife that it was the restaurant calling back. Guess what? It was! Even though I hadn’t left a message, they checked their caller ID and rang us up to see what we needed. Needless to say, we were favorably impressed. We’re already loyal customers, but this just cemented the relationship. Mega-corporations like Dish Network needs to take a page from their book.